CN110599371A - Community property management information interaction system - Google Patents

Community property management information interaction system Download PDF

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Publication number
CN110599371A
CN110599371A CN201910950821.4A CN201910950821A CN110599371A CN 110599371 A CN110599371 A CN 110599371A CN 201910950821 A CN201910950821 A CN 201910950821A CN 110599371 A CN110599371 A CN 110599371A
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property
information
management
customer
charging
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CN201910950821.4A
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Chinese (zh)
Inventor
曹无瑕
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Batu Software Technology Shanghai Co Ltd
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Batu Software Technology Shanghai Co Ltd
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Priority to CN201910950821.4A priority Critical patent/CN110599371A/en
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Pending legal-status Critical Current

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/08Payment architectures
    • G06Q20/085Payment architectures involving remote charge determination or related payment systems
    • G06Q20/0855Payment architectures involving remote charge determination or related payment systems involving a third party
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/16Real estate
    • G06Q50/163Real estate management
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07CTIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C9/00Individual registration on entry or exit

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Health & Medical Sciences (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention relates to the technical field of property management equipment, in particular to a community property management information interaction system which comprises a property end and a property owner end, wherein a property manager manages various works developed by the property owner end through the property end, and the property owner end is responsible for community customers to check notice bulletins, inquiry fees, payment fees, complaint repair reports, parking space information and entrance guard information, so that the interaction between the property owner end and the property owner end is realized. The platform for information communication between the clients and the property managers is established through the arranged property main end and the property end, the property management personnel can conveniently carry out unified life payment management on the clients through the charging module, the property management personnel can timely manage building information, payment items and payment bills through the property end, the property information can be conveniently updated, messages can be timely issued to each client through the notification module, and the property management level is improved.

Description

Community property management information interaction system
Technical Field
The invention relates to the technical field of property management, in particular to a community property management information interaction system.
Background
Along with the arrival of the mobile internet era, the mobile phone APP makes the situation of original complicacy, loaded down with trivial details, link up smoothly improve, therefore, the mobile phone APP slowly immerses in the property management system, be convenient for carry out the interaction between owner and the property management personnel, the property management system was restricted to the work of property unilateral management before, not only complex operation, and lead to with the smooth communication between owner, the information exchange is not in time each other, the payment of fees is untimely etc., bring many puzzlements for owner and property manager, so the management system of property is replaced by the interactive mobile interconnection management system in two aspects, the enterprise instrument that property and customer can directly take place the exchange.
However, when the existing community property management information interaction system is used, although projects such as information exchange, charging and payment between an owner and a property manager can be realized, the property manager is not convenient to update information of the owner and the building and information of the charging project in time during operation, the situation that the update of living information lags frequently occurs, the management level is low, a lot of troubles are brought to the owner and the property manager, unified management of parking spaces and access controls of a community is not convenient, and the safety degree of the community is low. In view of this, we propose a cell property management information interaction system.
Disclosure of Invention
The present invention is directed to a system for interacting property management information of a cell, so as to solve the problems mentioned in the background art.
In order to achieve the purpose, the invention provides the following technical scheme:
a residential property management information interaction system comprises a property end and a property main end, wherein a property manager manages various works developed by the property main end through the property end part, and the system consists of a basic data module, a notification module, a charging module, a customer service module and an equipment management module;
the business owner end is responsible for community customers to check notice and announcement, inquire expenses, pay expenses, complain and repair, inquire parking space information and entrance guard information, and interaction between the business owner end and the property end is achieved.
Preferably, the basic data module includes:
information data of the project building: the property manager can add projects and building information;
room list: the customer can check all room information in the building through the room list, and the property manager can add buildings and rooms singly or in batches;
a room state diagram: the clients can check the renting, selling and vacant states of the rooms in the building through the room state diagram, and the property manager can modify the room information to operate the clients to live in and move out of the rooms.
Data of the meter: the customer can check all the meters in the building, such as an electric meter, a water meter and a gas meter, through the meter data, and a property manager can add the specified meter to the specified room and set some common data of the meter.
Preferably, the basic data module further comprises:
contract management: the contract management aims at adding lease contracts into rooms of a tenant, and a property manager can add new lease contracts and fill in contract numbers, client information, lease rooms, initial payment, deposit, bill generation period and decoration plans;
customer data: the customer data can be used for checking the customer data in all project buildings, including the buildings where the customers are located and the rooms where the customers are located, the property manager can add new customers, select the types of the customers to be tenants or owners, fill in the basic information of the customers and select the rooms where the customers are located.
Preferably, the notification module includes:
the announcement category: the clients can view the notice announcements through announcement categories, and the property manager can classify, add, edit and delete the announcements;
and (4) bulletin list: the property manager can compose and publish new postings through the postings list.
Preferably, the charging module includes:
the cashier: the cashier desk collects money in a single room and can check all meter fees of the room, and a customer can inquire the fees through the cashier desk and pay the fees through binding third-party payment software;
charging items: the customer can view all the charging items through the charging items, and the property manager can add new charging items in the charging items;
the charging standard is as follows: the charging standard is used for making a charging plan for each charging item;
the bill to be received: the property manager can check the charging items under the bill to be charged and check all rooms with arrearages under the charging items;
deposit management: deposit management is used to view all deposit items under the charging project, and property managers can select project buildings, payers, payment amounts and remarks to add new deposit items;
and (3) recording by a meter: the meter transcription can look at all meters for the items charged, and the property manager can add new meters.
Preferably, the customer service module includes:
customer service setting: the property manager can add and delete the customer service personnel and dispatch the work order through the customer service setting;
and (3) customer repair reporting: the customer can report the repair of the damaged article through the customer report and generate a work order, and the property manager can send the distributed work order to a designated maintenance worker for maintenance;
customer complaints: the customer can put forward the complaint to the property terminal through the customer complaint, the property terminal registers, verifies and solves the complaint through the customer complaint;
and (3) reporting by the client: the customer asks help or informs something to the owner through the customer report.
Decoration management: and the property end operates the decoration registration and decoration deposit of the client through decoration management.
Preferably, the device management module comprises a vehicle system and an access control system, and the vehicle system and the access control system respectively manage and maintain the vehicles of the customers and the community access control devices.
As a preferable aspect of the present invention, the vehicle system includes:
garage management: the customer can check all garage information through garage management, including the project to which the garage belongs, the address of the garage and the number of garage bits, and property management personnel can add new garage information through garage management.
And (4) parking space management: the client can check all parking place information in the garage through the garage in the garage management, wherein the parking place information comprises parking place types and using states, and the user can select a parking place with a proper type and in an unused state to park;
parking space usage graph: the customer can check all the parking spaces, parking space types and information whether the parking spaces are used or not in a certain garage through the parking space use graph, and the property manager can register parking space information, use customer information of the parking spaces, use the parking spaces and delete the parking spaces through the parking space use graph;
vehicle list: the vehicle list displays license plate numbers, owner information, and the like of all registered vehicles.
Preferably, the access control system includes:
equipment management: a client can check all access control information under the building unit through equipment management;
and (3) recording access: the access record is used for recording access information of the access control;
entrance guard authorization: the access authorization is used for checking the authorized opening information of all the access controls.
Compared with the prior art, the invention has the beneficial effects that:
1. according to the invention, the information interaction is carried out through the set owner end and the property end, and a platform for carrying out information communication between the client and the property manager is established, so that the property manager can solve the client problem in time, and the life quality of the client is improved;
2. the system is convenient for property management personnel to carry out unified life payment management on the clients through the charging module, and the property management personnel can manage building information, payment items and payment bills in time through the property end, so that the property information is convenient to update, and can issue messages to each client in time through the notification module, thereby improving the property management level;
3. according to the invention, the vehicle system and the access control system in the equipment management module are used for respectively managing and maintaining the vehicles of the customers and the access control equipment of the residential area, so that the safety protection degree of the residential area is improved, and the parking spaces and the access control of the residential area are conveniently managed.
Drawings
FIG. 1 is a schematic diagram of the overall functional structure of the present invention;
FIG. 2 is a functional block diagram of a basic data module according to the present invention;
FIG. 3 is a functional structure diagram of a notification module according to the present invention;
FIG. 4 is a functional structure diagram of the charging module according to the present invention;
FIG. 5 is a functional block diagram of a customer service module according to the present invention;
fig. 6 is a functional structure diagram of the device management module according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As an embodiment of the present invention, a community property management information interaction system, as shown in fig. 1, includes a property end and a property owner end, wherein a property manager manages various tasks developed by the property owner end through the property end, and the property manager includes a basic data module, a notification module, a charging module, a customer service module and an equipment management module;
the business owner end is responsible for community customers to check notification and announcement, inquire expense, pay expense, complain and repair, inquire parking space information and entrance guard information, and interaction between the business owner end and the property end is achieved.
As shown in fig. 2, the basic data module includes:
information data of the project building: the property manager can add projects and building information, so that the property manager can arrange and summarize the building information conveniently;
room list: the customer can check all room information in the building through the room list, and the property manager can add buildings and rooms singly or in batches;
a room state diagram: the clients can check the renting, selling and vacant states of the rooms in the building through the room state diagram, and the property manager can modify the room information to operate the clients to live in and move out of the rooms.
Data of the meter: the customer can check all the meters in the building, such as an electric meter, a water meter and a gas meter, through the meter data, and a property manager can add the specified meter to the specified room and set some common data of the meter.
The basic data module further comprises:
contract management: the contract management aims at adding lease contracts into rooms of a tenant, and a property manager can add new lease contracts and fill in contract numbers, client information, lease rooms, initial payment, deposit, bill generation period and decoration plans;
customer data: the customer data can check the customer data in all project buildings, including the buildings where the customers are located and the rooms where the customers are located, the property manager can add new customers, select the types of the customers to be tenants or owners, fill in the basic information of the customers and select the rooms where the customers are located, and a platform for information communication is established between the owner end and the property end, so that property managers can solve the problems of the customers in time and the life quality of the customers is improved.
As shown in fig. 3, the notification module includes:
the announcement category: the clients can check the notice announcements through announcement types, so that the clients can check the instant information in the property of the community in time, and property managers can classify, add, edit and delete the announcements;
and (4) bulletin list: the property manager can write and issue new notices through the notice list, and the property manager can update the latest notice notices in time.
As shown in fig. 4, the charging module includes:
the cashier: the cashier desk collects money in a single room and can check all meter fees of the room, a customer can inquire the fees through the cashier desk and pay the fees by binding third-party payment software, and the cashier desk is convenient for property management personnel to carry out unified life payment management on the customer;
charging items: the customer can check all the charging items through the charging items, and the property manager can add new charging items in the charging items, so that the property manager can manage the payment items and the payment bills in time through the property end, the generation and the update of the bills are facilitated, and messages can be issued to each customer in time through the notification module, and the property management level is improved;
the charging standard is as follows: the charging standard is used for making a charging plan for each charging item;
the bill to be received: the property manager can check the charging items under the bill to be charged and check all rooms with arrearages under the charging items;
deposit management: deposit management is used to view all deposit items under the charging project, and property managers can select project buildings, payers, payment amounts and remarks to add new deposit items;
and (3) recording by a meter: the meter transcription can look at all meters for the items charged, and the property manager can add new meters.
As shown in fig. 5, the customer service module includes:
customer service setting: the property manager can add and delete the customer service personnel and dispatch the work order through the customer service setting;
and (3) customer repair reporting: the customer can report the repair of the damaged article through the customer report and generate a work order, and the property manager can send the distributed work order to a designated maintenance worker for maintenance;
customer complaints: the customer can put forward the complaint to the property terminal through the customer complaint, the property terminal registers, verifies and solves the complaint through the customer complaint;
and (3) reporting by the client: the customer asks help or informs something to the owner through the customer report.
Decoration management: and the property end operates the decoration registration and decoration deposit of the client through decoration management.
As shown in fig. 6, the device management module includes a vehicle system and an access control system, the vehicle system and the access control system respectively manage and maintain the vehicles of the customers and the residential district access control devices, and the vehicle system and the access control system respectively manage and maintain the vehicles of the customers and the residential district access control devices, so that the safety protection degree of the residential district is improved, and the management of parking spaces and access controls of the residential district is facilitated.
The vehicle system includes:
garage management: the customer can check all garage information through garage management, including the project to which the garage belongs, the address of the garage and the number of garage bits, and property management personnel can add new garage information through garage management.
And (4) parking space management: the client can check all parking place information in the garage through the garage in the garage management, wherein the parking place information comprises parking place types and using states, and the user can select a parking place with a proper type and in an unused state to park;
parking space usage graph: the customer can check all the parking spaces, parking space types and information whether the parking spaces are used or not in a certain garage through the parking space use graph, and the property manager can register parking space information, use customer information of the parking spaces, use the parking spaces and delete the parking spaces through the parking space use graph;
vehicle list: the vehicle list displays license plate numbers, owner information, and the like of all registered vehicles.
The access control system includes:
equipment management: a client can check all access control information under the building unit through equipment management;
and (3) recording access: the access record is used for recording access information of the access control;
entrance guard authorization: the access authorization is used for checking the authorized opening information of all the access controls.
The advantages of the invention have been shown and described. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, and the preferred embodiments of the present invention are described in the above embodiments and the description, and are not intended to limit the present invention. The scope of the invention is defined by the appended claims and equivalents thereof.

Claims (9)

1. A district property management information interaction system comprises a property end and a property owner end, and is characterized in that: the property manager manages various works developed by the main property end through the property end part and consists of a basic data module, a notification module, a charging module, a customer service module and an equipment management module;
the business owner end is responsible for community customers to check notice and announcement, inquire expenses, pay expenses, complain and repair, inquire parking space information and entrance guard information, and interaction between the business owner end and the property end is achieved.
2. The cell property management information interaction system of claim 1, wherein: the basic data module comprises:
information data of the project building: the property manager can add projects and building information;
room list: the customer can check all room information in the building through the room list, and the property manager can add buildings and rooms singly or in batches;
a room state diagram: the clients can check the renting, selling and vacant states of the rooms in the building through the room state diagram, and the property manager can modify the room information to operate the clients to live in and move out of the rooms.
Data of the meter: the customer can check all the meters in the building, such as an electric meter, a water meter and a gas meter, through the meter data, and a property manager can add the specified meter to the specified room and set some common data of the meter.
3. The cell property management information interaction system of claim 1, wherein: the basic data module further comprises:
contract management: the contract management aims at adding lease contracts into rooms of a tenant, and a property manager can add new lease contracts and fill in contract numbers, client information, lease rooms, initial payment, deposit, bill generation period and decoration plans;
customer data: the customer data can be used for checking the customer data in all project buildings, including the buildings where the customers are located and the rooms where the customers are located, the property manager can add new customers, select the types of the customers to be tenants or owners, fill in the basic information of the customers and select the rooms where the customers are located.
4. The cell property management information interaction system of claim 1, wherein: the notification module includes:
the announcement category: the clients can view the notice announcements through announcement categories, and the property manager can classify, add, edit and delete the announcements;
and (4) bulletin list: the property manager can compose and publish new postings through the postings list.
5. The cell property management information interaction system of claim 1, wherein: the charging module comprises:
the cashier: the cashier desk collects money in a single room and can check all meter fees of the room, and a customer can inquire the fees through the cashier desk and pay the fees through binding third-party payment software;
charging items: the customer can view all the charging items through the charging items, and the property manager can add new charging items in the charging items;
the charging standard is as follows: the charging standard is used for making a charging plan for each charging item;
the bill to be received: the property manager can check the charging items under the bill to be charged and check all rooms with arrearages under the charging items;
deposit management: deposit management is used to view all deposit items under the charging project, and property managers can select project buildings, payers, payment amounts and remarks to add new deposit items;
and (3) recording by a meter: the meter transcription can look at all meters for the items charged, and the property manager can add new meters.
6. The cell property management information interaction system of claim 1, wherein: the customer service module comprises:
customer service setting: the property manager can add and delete the customer service personnel and dispatch the work order through the customer service setting;
and (3) customer repair reporting: the customer can report the repair of the damaged article through the customer report and generate a work order, and the property manager can send the distributed work order to a designated maintenance worker for maintenance;
customer complaints: the customer can put forward the complaint to the property terminal through the customer complaint, the property terminal registers, verifies and solves the complaint through the customer complaint;
and (3) reporting by the client: the customer asks help or informs something to the owner through the customer report.
Decoration management: and the property end operates the decoration registration and decoration deposit of the client through decoration management.
7. The cell property management information interaction system of claim 1, wherein: the equipment management module comprises a vehicle system and an access control system, wherein the vehicle system and the access control system respectively manage and maintain the vehicles of the clients and the community access control equipment.
8. The cell property management information interaction system of claim 7, wherein: the vehicle system includes:
garage management: the customer can check all garage information through garage management, including the project to which the garage belongs, the address of the garage and the number of garage bits, and property management personnel can add new garage information through garage management.
And (4) parking space management: the client can check all parking place information in the garage through the garage in the garage management, wherein the parking place information comprises parking place types and using states, and the user can select a parking place with a proper type and in an unused state to park;
parking space usage graph: the customer can check all the parking spaces, parking space types and information whether the parking spaces are used or not in a certain garage through the parking space use graph, and the property manager can register parking space information, use customer information of the parking spaces, use the parking spaces and delete the parking spaces through the parking space use graph;
vehicle list: the vehicle list displays license plate numbers, owner information, and the like of all registered vehicles.
9. The cell property management information interaction system of claim 7, wherein: the access control system includes:
equipment management: a client can check all access control information under the building unit through equipment management;
and (3) recording access: the access record is used for recording access information of the access control;
entrance guard authorization: the access authorization is used for checking the authorized opening information of all the access controls.
CN201910950821.4A 2019-10-08 2019-10-08 Community property management information interaction system Pending CN110599371A (en)

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Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111652391A (en) * 2020-05-29 2020-09-11 上海电机学院 Property management system based on WeChat applet
CN111798339A (en) * 2020-06-17 2020-10-20 云筑智联科技有限公司 Intelligent property management system and management method
CN111798231A (en) * 2020-06-08 2020-10-20 神州智凯环保科技(北京)有限公司 Portable mobile intelligent payment terminal
CN111951129A (en) * 2020-08-11 2020-11-17 北京天云汇科技开发有限公司 Property management system
CN112465483A (en) * 2020-12-29 2021-03-09 珠海华发新科技投资控股有限公司 Property ERP integrated management system based on Internet of things
CN113344748A (en) * 2021-06-11 2021-09-03 海南光子科技有限公司 Internet-based community property management system and method
CN114581036A (en) * 2022-01-25 2022-06-03 广东悦舜物业服务有限公司 Property management method and terminal based on artificial intelligence
CN115086395A (en) * 2022-04-28 2022-09-20 国网山东省电力公司泰安供电公司 Property management system

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111652391A (en) * 2020-05-29 2020-09-11 上海电机学院 Property management system based on WeChat applet
CN111798231A (en) * 2020-06-08 2020-10-20 神州智凯环保科技(北京)有限公司 Portable mobile intelligent payment terminal
CN111798339A (en) * 2020-06-17 2020-10-20 云筑智联科技有限公司 Intelligent property management system and management method
CN111951129A (en) * 2020-08-11 2020-11-17 北京天云汇科技开发有限公司 Property management system
CN112465483A (en) * 2020-12-29 2021-03-09 珠海华发新科技投资控股有限公司 Property ERP integrated management system based on Internet of things
CN113344748A (en) * 2021-06-11 2021-09-03 海南光子科技有限公司 Internet-based community property management system and method
CN114581036A (en) * 2022-01-25 2022-06-03 广东悦舜物业服务有限公司 Property management method and terminal based on artificial intelligence
CN115086395A (en) * 2022-04-28 2022-09-20 国网山东省电力公司泰安供电公司 Property management system

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