CN115086395A - Property management system - Google Patents
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- CN115086395A CN115086395A CN202210462988.8A CN202210462988A CN115086395A CN 115086395 A CN115086395 A CN 115086395A CN 202210462988 A CN202210462988 A CN 202210462988A CN 115086395 A CN115086395 A CN 115086395A
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- 238000012163 sequencing technique Methods 0.000 claims description 10
- 238000006467 substitution reaction Methods 0.000 description 3
- 238000000034 method Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Real estate management
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
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Abstract
The invention relates to the technical field of property management, and particularly provides a property management system, which comprises: the client is used for generating a user request, sending the user request to the service center and executing a service instruction fed back by the service center; the service center is used for receiving a user request sent by the client and sending a service instruction to the client based on the user request; the client and the service center establish communication connection through a local area network; the service center includes: the payment unit is used for butting a user payment platform; the interaction unit is used for establishing a real-time video call with the client; the statistical unit is used for analyzing and summarizing the user request to obtain user sharing information; the issuing unit is used for issuing the officer party sharing information and the user sharing information to all the clients; and the processing unit is used for processing concurrent user requests and feeding back corresponding service instructions for each user request. The property management system provided by the invention can realize automatic and intelligent management.
Description
Technical Field
The invention relates to the technical field of property management, in particular to a property management system method, a property management system, a property management terminal and a storage medium.
Background
At present, in the field of property management, tasks are mostly assigned manually, a management system is completely executed manually, and communication with customers has hysteresis, so that user experience is poor. And also easily causes problems such as management confusion and service quality degradation.
Disclosure of Invention
The invention provides a property management system, aiming at the problems that the prior art seriously depends on manual work, has hysteresis in communication with customers, is easy to cause management confusion and the like, and the technical problems are solved.
In a first aspect, the present invention provides a property management system, comprising:
the client is used for generating a user request, sending the user request to the service center and executing a service instruction fed back by the service center;
the service center is used for receiving a user request sent by the client and sending a service instruction to the client based on the user request;
the client and the service center establish communication connection through a local area network;
the service center includes:
the payment unit is used for butting a user payment platform;
the interaction unit is used for establishing a real-time video call with the client;
the statistical unit is used for analyzing and summarizing the user request to obtain user sharing information;
the issuing unit is used for issuing the officer party sharing information and the user sharing information to all the clients;
and the processing unit is used for processing the concurrent user requests and feeding back corresponding service instructions for each user request.
Further, the client includes:
the request generating unit is used for generating a corresponding user request according to an operation instruction of the human-computer interaction interface and sending the user request to the service center;
and the data display unit is used for analyzing the data to be displayed in the service instruction and displaying and outputting the data to be displayed.
Further, the processing unit includes:
the concurrent processing module is used for caching all the received user requests to a task queue and sequencing the user requests in the task queue;
the request analysis module is used for analyzing the user request content, forwarding the user request to the payment unit if the user request content is a payment item, forwarding the user request to the statistical unit if the user request content is report information, and forwarding the user request to the interaction unit if the user request content is an application for establishing a call;
and the instruction feedback module is used for searching corresponding data according to the query request in the user request and returning the corresponding data to the client.
Further, the concurrent processing module includes:
the scoring submodule is used for generating user scores according to the payment conditions, the matching degree and the importance degree of the users;
and the sequencing submodule is used for generating the user request sequence in the task queue based on the waiting time of the user request in the task queue and the user score of the user request.
Further, the processing unit further includes:
the task limiting module is used for not processing the newly received user request after the number of the user requests in the task queue reaches a set number threshold value, and feeding back a waiting prompt to a client side sending the new user request;
and the request merging module is used for binding the user requests belonging to the same client in the task queue into one request and inserting the bound request into the queue position in the sequence behind the original user request.
Further, the payment unit includes:
and the payment butting interfaces are respectively butted with the public payment platforms.
Further, the statistical unit includes:
the instruction analysis module is used for analyzing a text instruction and a voice instruction from the user request and converting the voice instruction into text data;
the information sorting module is used for summarizing the text instruction and the text data to obtain reported information;
the information counting module is used for carrying out classified quantity counting on the reported information requested by all users and sequencing the reported information of different types according to the quantity;
and the information forwarding module is used for forwarding the sequenced reported information to the publishing unit.
Further, the issue unit includes:
and the information sharing module is used for pushing the received sequenced reported information to all the clients.
Further, the interaction unit includes:
the area analysis module is used for analyzing the management area to which the client IP belongs after receiving the call request sent by the client;
and the call establishing module is used for calling the information of the responsible person corresponding to the management area from the background and establishing a call between the client and the responsible person according to the information of the responsible person.
The property management system has the advantages that the property management system can realize automatic and intelligent management, covers various property management services, and can effectively process the concurrent condition of multiple users.
In addition, the invention has reliable design principle, simple structure and very wide application prospect.
Drawings
In order to more clearly illustrate the embodiments or technical solutions in the prior art of the present invention, the drawings used in the description of the embodiments or prior art will be briefly described below, and it is obvious for those skilled in the art that other drawings can be obtained based on these drawings without creative efforts.
FIG. 1 is a schematic flow diagram of a system of one embodiment of the invention.
Detailed Description
In order to make those skilled in the art better understand the technical solution of the present invention, the technical solution in the embodiment of the present invention will be clearly and completely described below with reference to the drawings in the embodiment of the present invention, and it is obvious that the described embodiment is only a part of the embodiment of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In order to facilitate understanding of the present invention, the property management system provided by the present invention is further described below with reference to the embodiments of the present invention.
Specifically, referring to fig. 1, the property management system includes:
the client is used for generating a user request, sending the user request to the service center and executing a service instruction fed back by the service center; the service center is used for receiving a user request sent by the client and sending a service instruction to the client based on the user request; the client and the service center establish communication connection through a local area network;
the service center includes: the payment unit is used for butting a user payment platform; the interaction unit is used for establishing a real-time video call with the client; the statistical unit is used for analyzing and summarizing the user request to obtain user sharing information; the issuing unit is used for issuing the officer party sharing information and the user sharing information to all the clients; and the processing unit is used for processing the concurrent user requests and feeding back corresponding service instructions for each user request.
The client comprises: the request generating unit is used for generating a corresponding user request according to an operation instruction of the human-computer interaction interface and sending the user request to the service center; and the data display unit is used for analyzing the data to be displayed in the service instruction and displaying and outputting the data to be displayed.
The service center and the client connected by the local area network can ensure the network safety of the whole system and avoid the leakage of user information.
Wherein, in order to further optimize the functions of the service center, the following functional units are further defined:
the processing unit includes: the concurrent processing module is used for caching all the received user requests to a task queue and sequencing the user requests in the task queue; the request analysis module is used for analyzing the user request content, forwarding the user request to the payment unit if the user request content is a payment item, forwarding the user request to the statistical unit if the user request content is report information, and forwarding the user request to the interaction unit if the user request content is an application for establishing a call; and the instruction feedback module is used for searching corresponding data according to the query request in the user request and returning the corresponding data to the client. The concurrent processing module comprises: the scoring submodule is used for generating user scores according to the payment conditions, the matching degree and the importance degree of the users; and the sequencing submodule is used for generating the user request sequence in the task queue based on the waiting time of the user request in the task queue and the user score of the user request. Furthermore, the processing unit further comprises: the task limiting module is used for not processing the newly received user request after the number of the user requests in the task queue reaches a set number threshold value, and feeding back a waiting prompt to a client side sending the new user request; and the request merging module is used for binding the user requests belonging to the same client in the task queue into one request and inserting the bound request into the queue position in the sequence behind the original user request.
The processing unit is used as an overview function unit, firstly, the user request is preprocessed, and then the user request is transferred to other function units according to the type of the user request, so that the user request is effectively shunted. Meanwhile, aiming at a high concurrency scene, the processing unit builds the task queue and limits the number of tasks in the task queue to avoid the crash of the service center, and simultaneously carries out sequencing management on the tasks to enable the tasks to be processed orderly, and further merges homologous tasks in the task queue, so that the data interaction times of the service center and the client are reduced, and the calculated amount is reduced. In addition, the processing unit also provides a data query function, and service types are enriched.
The payment unit includes: and the payment butt-joint interfaces are respectively butted with the public payment platforms. The unit can realize that a user can realize payment of multiple services on a single platform, such as electric charge, water charge, gas charge and property charge, and integrates various payment services to ensure that the user can pay more conveniently.
The statistical unit includes: the instruction analysis module is used for analyzing a text instruction and a voice instruction from the user request and converting the voice instruction into text data; the information sorting module is used for summarizing the text instruction and the text data to obtain reported information; the information counting module is used for carrying out classified quantity counting on the reported information requested by all users and sequencing the reported information of different types according to the quantity; and the information forwarding module is used for forwarding the sequenced reported information to the publishing unit.
The issue unit includes: and the information sharing module is used for pushing the received sequenced reported information to all the clients.
The statistical unit and the release unit can sort and share the information reported by some clients to other clients, thereby realizing regional information sharing.
The interaction unit includes: the area analysis module is used for analyzing the management area to which the client IP belongs after receiving the call request sent by the client; and the call establishing module is used for calling the information of the responsible person corresponding to the management area from the background and establishing a call between the client and the responsible person according to the information of the responsible person.
The video call of the client user can be timely accepted by a responsible person through the interaction unit, and the service quality is improved.
Although the present invention has been described in detail by referring to the drawings in connection with the preferred embodiments, the present invention is not limited thereto. Various equivalent modifications or substitutions can be made on the embodiments of the present invention by those skilled in the art without departing from the spirit and scope of the present invention, and these modifications or substitutions are within the scope of the present invention/any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (9)
1. A property management system, comprising:
the client is used for generating a user request, sending the user request to the service center and executing a service instruction fed back by the service center;
the service center is used for receiving a user request sent by the client and sending a service instruction to the client based on the user request;
the client and the service center establish communication connection through a local area network;
the service center includes:
the payment unit is used for butting a user payment platform;
the interaction unit is used for establishing a real-time video call with the client;
the statistical unit is used for analyzing and summarizing the user request to obtain user sharing information;
the issuing unit is used for issuing the officer party sharing information and the user sharing information to all the clients;
and the processing unit is used for processing the concurrent user requests and feeding back corresponding service instructions for each user request.
2. The system of claim 1, wherein the client comprises:
the request generating unit is used for generating a corresponding user request according to an operation instruction of the human-computer interaction interface and sending the user request to the service center;
and the data display unit is used for analyzing the data to be displayed in the service instruction and displaying and outputting the data to be displayed.
3. The system of claim 1, wherein the processing unit comprises:
the concurrent processing module is used for caching all the received user requests to a task queue and sequencing the user requests in the task queue;
the request analysis module is used for analyzing the user request content, forwarding the user request to the payment unit if the user request content is a payment item, forwarding the user request to the statistical unit if the user request content is report information, and forwarding the user request to the interaction unit if the user request content is an application for establishing a call;
and the instruction feedback module is used for searching corresponding data according to the query request in the user request and returning the corresponding data to the client.
4. The system of claim 3, wherein the concurrency processing module comprises:
the scoring submodule is used for generating user scores according to the payment conditions, the matching degree and the importance degree of the users;
and the sequencing submodule is used for generating the user request sequence in the task queue based on the waiting time of the user request in the task queue and the user score of the user request.
5. The system of claim 4, wherein the processing unit further comprises:
the task limiting module is used for not processing the newly received user request after the number of the user requests in the task queue reaches a set number threshold value, and feeding back a waiting prompt to a client side sending the new user request;
and the request merging module is used for binding the user requests belonging to the same client in the task queue into one request and inserting the bound request into the queue position in the sequence behind the original user request.
6. The system of claim 1, wherein the payment unit comprises:
and the payment butt-joint interfaces are respectively butted with the public payment platforms.
7. The system of claim 1, wherein the statistics unit comprises:
the instruction analysis module is used for analyzing a text instruction and a voice instruction from the user request and converting the voice instruction into text data;
the information sorting module is used for summarizing the text instruction and the text data to obtain reported information;
the information counting module is used for carrying out classified quantity counting on the reported information requested by all users and sequencing the reported information of different types according to the quantity;
and the information forwarding module is used for forwarding the sequenced reported information to the publishing unit.
8. The system of claim 7, wherein the publication unit comprises:
and the information sharing module is used for pushing the received sequenced reported information to all the clients.
9. The system of claim 1, wherein the interaction unit comprises:
the area analysis module is used for analyzing the management area to which the client IP belongs after receiving the call request sent by the client;
and the call establishing module is used for calling the information of the responsible person corresponding to the management area from the background and establishing a call between the client and the responsible person according to the information of the responsible person.
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| CN202210462988.8A CN115086395A (en) | 2022-04-28 | 2022-04-28 | Property management system |
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| CN202210462988.8A CN115086395A (en) | 2022-04-28 | 2022-04-28 | Property management system |
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