CN109712036A - A kind of troublshooting management method, system and relevant apparatus - Google Patents
A kind of troublshooting management method, system and relevant apparatus Download PDFInfo
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- CN109712036A CN109712036A CN201910053398.8A CN201910053398A CN109712036A CN 109712036 A CN109712036 A CN 109712036A CN 201910053398 A CN201910053398 A CN 201910053398A CN 109712036 A CN109712036 A CN 109712036A
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- 238000007726 management method Methods 0.000 title claims abstract description 68
- 238000012423 maintenance Methods 0.000 claims abstract description 137
- 230000015556 catabolic process Effects 0.000 claims abstract description 84
- 238000000034 method Methods 0.000 claims description 38
- 230000008569 process Effects 0.000 claims description 27
- 238000012545 processing Methods 0.000 claims description 21
- 238000012550 audit Methods 0.000 claims description 16
- 230000004048 modification Effects 0.000 claims description 12
- 238000012986 modification Methods 0.000 claims description 12
- 238000004590 computer program Methods 0.000 claims description 11
- 238000012795 verification Methods 0.000 claims description 5
- 230000000694 effects Effects 0.000 abstract description 3
- 230000008439 repair process Effects 0.000 description 11
- 238000010586 diagram Methods 0.000 description 6
- 238000012790 confirmation Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 3
- 238000004458 analytical method Methods 0.000 description 2
- 230000006872 improvement Effects 0.000 description 2
- 230000004888 barrier function Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
- 230000001737 promoting effect Effects 0.000 description 1
- 238000007619 statistical method Methods 0.000 description 1
Abstract
The invention discloses a kind of troublshooting management methods, comprising: receives repairing information and reports work order for repairment according to repairing information generation；Work order classification is carried out to the work order of reporting for repairment, and distributes the work order of reporting for repairment to corresponding maintenance terminal after the completion of work order is sorted out, so that related maintenance personal reports work order for repairment according to described in carries out breakdown maintenance；It receives breakdown maintenance feedback information and files the breakdown maintenance feedback information and store.The troublshooting management method can effectively realize troublshooting intelligence, facilitation management, improve breakdown maintenance efficiency, promote troublshooting management level.The invention also discloses a kind of troublshooting management system, device and computer readable storage mediums, all have above-mentioned technical effect.
Description
Technical field
The present invention relates to intelligent management technical field, in particular to a kind of troublshooting management method；Further relate to a kind of event
Hinder complaint management system, device and computer readable storage medium.
Background technique
Important component of the troublshooting as estate management, directly concerning the management level of property, more influence user
Usage experience.Currently, troublshooting mode is more fixed against manual operation, need to occupy a large amount of human resources.And it is whole
It cannot achieve maintenance dynamically track in a maintenance process, user and related personnel are unable to learn in time maintenance progress, cause to tie up
Low efficiency is repaired, poor user experience has been unable to satisfy user demand and management needs.
Therefore, how a kind of troublshooting Managed Solution is provided, realizes troublshooting intelligence, facilitation management, improves
Breakdown maintenance efficiency, promoting troublshooting management level is those skilled in the art's technical problem urgently to be resolved.
Summary of the invention
The object of the present invention is to provide a kind of troublshooting management methods, realize troublshooting intelligence, facilitation management,
Breakdown maintenance efficiency is improved, troublshooting management level is promoted；It is a further object of the present invention to provide a kind of troublshooting management
System, device and computer readable storage medium all have above-mentioned technical effect.
In order to solve the above technical problems, the present invention provides a kind of troublshootings to manage management method, comprising:
It receives repairing information and work order is reported for repairment according to repairing information generation；
Work order classification is carried out to the work order of reporting for repairment, and distributes the work order of reporting for repairment to correspondence after the completion of work order is sorted out
Maintenance terminal so that related maintenance personal reports work order for repairment according to described in and carries out breakdown maintenance；
It receives breakdown maintenance feedback information and files the breakdown maintenance feedback information and store.
Optionally, the reception repairing information includes:
Receive the repairing information that artificial customer service terminal uploads or receive user terminal uploads the repairing information or
Receive the repairing information that intelligent customer service terminal uploads.
It is optionally, described to distribute the work order of reporting for repairment to corresponding maintenance terminal, comprising:
The work order of reporting for repairment is sent to first terminal, to verify the work order of reporting for repairment；
When it is described report for repairment work order verification pass through after, the work order of reporting for repairment is sent to second terminal, with judgement described in report for repairment
Whether work order, which needs, reports；
If the work order needs that report for repairment report, the work order of reporting for repairment is sent to third terminal, to report work for repairment to described
Singly audited；
Work order is reported for repairment after the approval when described, and the work order of reporting for repairment is sent to the 4th terminal.
Optionally, the reception breakdown maintenance feedback information and by the breakdown maintenance feedback information file store, comprising:
It receives the breakdown maintenance feedback information and the breakdown maintenance feedback information is audited；
If audit passes through, the breakdown maintenance feedback information is filed and is stored；
If the audit fails, the breakdown maintenance feedback information is retracted.
Optionally, further includes:
According to the breakdown maintenance feedback information, whether the processing time for reporting work order described in judgement for repairment exceeds the process limited；
If exceeding, alarm prompting is carried out.
Optionally, whether the processing time for reporting work order described in the judgement for repairment exceeds the process limited, comprising:
Extension processing the sum of the time and actual treatment time of work order is reported described in judgement for repairment whether beyond the process limited.
Optionally, further includes:
According to the process limited described in modification instruction modification.
In order to solve the above technical problems, the present invention also provides a kind of troublshooting management systems, comprising:
Generation module, for receiving repairing information and reporting work order for repairment according to repairing information generation；
Module is distributed, for carrying out work order classification to the work order of reporting for repairment, and is reported for repairment after the completion of work order is sorted out by described
Work order is distributed to corresponding maintenance terminal, so that related maintenance personal reports work order for repairment according to described in carries out breakdown maintenance；
Memory module is stored for receiving breakdown maintenance feedback information and filing the breakdown maintenance feedback information.
In order to solve the above technical problems, the present invention also provides a kind of troublshooting managing devices, comprising:
Memory, for storing computer program；
Processor realizes troublshooting management method as described in any one of the above embodiments when for executing the computer program
The step of.
In order to solve the above technical problems, the computer can the present invention also provides a kind of computer readable storage medium
It reads storage medium and is stored with computer program, the computer program is realized as described in any one of the above embodiments when being executed by processor
The step of troublshooting management method.
Troublshooting management method provided by the present invention, including receive repairing information and generated according to the repairing information
Report work order for repairment；Work order classification is carried out to the work order of reporting for repairment, and distributes the work order of reporting for repairment to right after the completion of work order is sorted out
The maintenance terminal answered, so that related maintenance personal reports work order for repairment according to described in carries out breakdown maintenance；Receive breakdown maintenance feedback letter
It ceases and files the breakdown maintenance feedback information and store.
As it can be seen that troublshooting management method provided by the present invention, after system receives repairing information, according to repairing information
It automatically generates and reports work order for repairment, and then work order will be reported for repairment targetedly distribute to corresponding and report terminal for repairment, so that correlation reports personnel for repairment
Work order is reported for repairment according to this and carries out breakdown maintenance processing, is realized the automatic management of intelligence, is reduced manual work, reduce human cost.System
System receives breakdown maintenance feedback information and files breakdown maintenance feedback information and stores, and forms head and the tail and is closed ring-like control, passes through
Troublshooting whole process is managed, the mesh that work order efficiently distributes, state can be looked into, and maintenance result timely feedbacks is reported in realization for repairment
's.The troublshooting management method provides perfect troublshooting process, makes that troublshooting is more intelligent, facilitation, energy
Breakdown maintenance efficiency is enough effectively improved, troublshooting management level is promoted.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to institute in the prior art and embodiment
Attached drawing to be used is needed to be briefly described, it should be apparent that, the accompanying drawings in the following description is only some implementations of the invention
Example, for those of ordinary skill in the art, without creative efforts, can also obtain according to these attached drawings
Obtain other attached drawings.
Fig. 1 is a kind of flow diagram of troublshooting management method provided by the embodiment of the present invention；
Fig. 2 is a kind of schematic diagram of troublshooting management system provided by the embodiment of the present invention；
Fig. 3 is a kind of schematic diagram of troublshooting managing device provided by the embodiment of the present invention.
Specific embodiment
Core of the invention is to provide a kind of troublshooting management method, realizes troublshooting intelligence, facilitation management,
Breakdown maintenance efficiency is improved, troublshooting management level is promoted；Another core of the invention is to provide a kind of troublshooting management
System, device and computer readable storage medium all have above-mentioned technical effect.
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
Referring to FIG. 1, Fig. 1 is a kind of flow diagram of troublshooting management method provided by the embodiment of the present invention；
With reference to Fig. 1 it is found that the troublshooting management method includes:
S100: receiving repairing information and reports work order for repairment according to repairing information generation；
Specifically, this step, which is intended to automatically generate, reports work order for repairment.Specifically, automatically generating for work order is reported for repairment to realize,
System provides corresponding work order editing interface, and report can be realized by inputting relevant repairing information in this work order editing interface
Repair information upload.And then after system receives this repairing information, is automatically generated according to this repairing information and corresponding report work order for repairment.Its
In, report for repairment work order may particularly include report for repairment the time, report for repairment object, report for repairment object contact method, report for repairment region, report for repairment content, report
Repair address, user gradation etc..Wherein, user gradation can be automatically generated according to default related information.
In a kind of specific embodiment, above-mentioned reception repairing information includes: the report for receiving artificial customer service terminal and uploading
It repairs information or receives the repairing information of user terminal uploads or receive the repairing information that intelligent customer service terminal uploads.
Specifically, a variety of repairing information acquisition modes are present embodiments provided, to further increase troublshooting management
Intelligent and convenience.Specifically, can be filled in troublshooting management platform after artificial customer service reception repair call relevant
Repairing information specifically may include contact staff's work number, customer service name, work order type, report content for repairment, reports place for repairment etc..And then people
After above-mentioned repairing information typing is completed in work customer service, by corresponding terminal, i.e., above-mentioned artificial customer service terminal uploads repairing information.
After system receives this repairing information, is automatically generated according to the related content in repairing information and corresponding report work order for repairment.Alternatively, user
Relevant application software can be logged in, and fill in repairing information in this application software by user terminal, specifically may include user
Name reports type for repairment, reports content for repairment, reports place for repairment etc..Wherein, for repairing information is filled in by mobile phone terminal the case where, report
Repairing information can also include the failure photo that user is shot by mobile phone, to facilitate maintenance personal to grasp failure letter at the first time
Breath is saved subsequent time to carry out related preparation in advance, improves maintenance efficiency.After user's completion repairing information is filled in,
Repairing information can be uploaded by user terminal, so that system is automatically generated according to repairing information corresponding reports work order for repairment.It is right
During inoperative carry out troublshooting the case where, can by the repair call of user access intelligent customer service, pass through intelligent visitor
Clothes record the voice messaging of user, and then voice messaging are converted to the repairing information of written form, and will further report letter for repairment
Breath is uploaded to system, reports work order for repairment to generate.
S200: work order classification is carried out to work order is reported for repairment, and work order will be reported for repairment after the completion of work order is sorted out and distributed to corresponding
Maintenance terminal, so that related maintenance personal carries out breakdown maintenance according to work order is reported for repairment；
Specifically, this step is intended for reporting distributing automatically for work order for repairment on the basis of work order is reported in generation for repairment.It is specific and
Speech, after system automatically generated reports work order for repairment, first to report for repairment work order carry out work order classification, as according to report for repairment region, report for repairment type,
It reports urgency level, fault severity level etc. for repairment and carries out work order classification to work order is reported for repairment.In turn, it after the completion of work order is sorted out, will report
It repairs work order to distribute to the maintenance terminal of corresponding region, so that the maintenance personal in this region carries out breakdown maintenance according to work order is reported for repairment.
In a kind of specific embodiment, above-mentioned will to report work order for repairment and distribute to corresponding maintenance terminal include: that will report for repairment
Work order is sent to first terminal, to verify to reporting work order for repairment；When report for repairment work order verification pass through after, work order will be reported for repairment and be sent to
Second terminal reports whether work order needs to report for repairment with judgement；If reporting work order needs for repairment to report, work order will be reported for repairment and be sent to third
Terminal, to audit to reporting work order for repairment；When reporting work order for repairment after the approval, work order will be reported for repairment and be sent to the 4th terminal.
Specifically, present embodiments providing a kind of be classified gradually distributes the mode for reporting work order for repairment.Specifically, system is first
Work order will be reported for repairment and be sent to first terminal, i.e., will report work order for repairment and be sent to localized management personnel, so that localized management personnel are first
It verifies work order is reported for repairment, does not pass through if verifying, work order will be reported for repairment and be set in vain；It, further will report if verification passes through
It repairs work order and is sent to second terminal, i.e., will report work order for repairment and be sent to maintenance management full-time staff, to allow maintenance management device personnel
Work order is reported in analysis for repairment, is judged whether to need further to report to report work order for repairment, is reported work order for repairment if not needing to report, will directly report for repairment
Work order is sent to the 4th terminal, that is, is transmitted directly to possession maintenance personal, so that possession maintenance personal be made to report work order for repairment according to this
Carry out breakdown maintenance；If desired maintenance work order is reported, for example, maintenance mans are singly then sent to third when maintenance cost is higher
Terminal will report work order for repairment and be sent to department head, so that department head audits to work order is reported for repairment, it is determined whether allow into
Row breakdown maintenance.Further, if audit passes through, work order will be reported for repairment and be sent to possession maintenance personal, to implement breakdown maintenance.Its
In, during entirely distributing, it is related to the process of audit judgement, system is according to receiving confirmation instruction or corresponding hold of ignoring instruction
Row aforesaid operations.
S300: receiving breakdown maintenance feedback information and breakdown maintenance feedback information is filed storage.
Specifically, system distributes after reporting work order for repairment, also reception breakdown maintenance feedback information, including breakdown maintenance result and event
Hinder maintenance progress.It reports for repairment during work order repairs processing to failure, can pass through specifically, possession maintenance personal receives
Cell phone application or PC system typing maintenance result and maintenance progress.In turn, after system receives breakdown maintenance feedback information, into one
Step, which files breakdown maintenance feedback information, to be stored, for it is subsequent it is for statistical analysis reference is provided, to find risk point, reinforce day
Often monitoring, further promotes management level.
In a kind of specific embodiment, above-mentioned reception breakdown maintenance feedback information simultaneously returns breakdown maintenance feedback information
Shelves storage includes: to receive breakdown maintenance feedback information and audit to breakdown maintenance feedback information；If audit passes through, by event
Barrier maintenance feedback information filing storage；If the audit fails, breakdown maintenance feedback information is retracted.
Specifically, for the accuracy for ensureing maintenance feedback, it is ensured that the validity of troublshooting management, the present embodiment is to failure
Before repairing feedback information filing storage, breakdown maintenance feedback information is audited first.Specifically, on the maintenance personal of possession
After passing breakdown maintenance feedback information, localized management personnel can first be audited breakdown maintenance feedback information, if audit passes through,
Then carry out filing confirmation.After system receives this confirmation message, filing storage processing is carried out to breakdown maintenance feedback information, simultaneously also
Return information can be sent to possession maintenance personal, confirm that this breakdown maintenance is completed.On the contrary, will be repaired if the audit fails anti-
Feedforward information is retracted, and when breakdown maintenance feedback information passes through, then files storage.
Further, filing maintenance feedback information and storage repairing information on the basis of, system can also to repairing information,
Feedback information etc. carries out Macro or mass analysis, statistics number of faults, duration etc., intuitive troublshooting situation is formed, for administrative staff
Inquiry.And calculated according to maintenance area, maintenance content, maintenance frequency etc., predict subsequent maintenance emphasis, budget etc.,
Further promote management level.
In conclusion troublshooting management method provided by the present invention, after system receives repairing information, according to reporting for repairment
Automatic generation of information reports work order for repairment, and then will report work order for repairment and targetedly distribute to corresponding and report terminal for repairment, so that correlation is reported for repairment
Personnel report work order for repairment according to this and carry out breakdown maintenance processing, realize the automatic management of intelligence, reduce manual work, reduce manpower at
This.System receives breakdown maintenance feedback information and files breakdown maintenance feedback information and stores, and forms head and the tail and is closed ring-like control,
By being managed to troublshooting whole process, realization reports that work order efficiently distributes, state can be looked into for repairment, and maintenance result timely feedbacks
Purpose.The troublshooting management method provides perfect troublshooting process, keeps troublshooting more intelligent, convenient
Change, breakdown maintenance efficiency can be effectively improved, promotes troublshooting management level.
On the basis of the above embodiments, optionally, further includes: according to breakdown maintenance feedback information, work order is reported in judgement for repairment
The processing time whether exceed the process limited；If so, carrying out alarm prompting.
Specifically, during the maintenance process after reporting work order for repairment and distributing, system can be tieed up according to failure in the present embodiment
It repairs feedback information and judges whether the processing time for reporting work order for repairment exceeds the process limited, if exceeding the process limited, carry out alarm and mention
It wakes up.It display alarm can specifically be identified in worksheet interface, while short message can also be sent to localized management person, to exceed the time limit
Alarm, to supervise it to carry out breakdown maintenance as early as possible, to ensure breakdown maintenance efficiency.Wherein, if system does not receive failure dimension
Feedback information is repaired, then it is untreated to report work order for repairment for default.
Wherein, work order is reported for repairment for different, the process limited of different durations can be set, for example, for urgent or tight
The failure of weight, can will be set as smaller value, to repair as early as possible to such failure in the process limited.Certainly, for processing
The specific setting in time limit, the present invention is not specifically limited, can carry out otherness setting according to practical application request.
In addition, in a kind of specific embodiment, when whether the processing time that work order is reported in above-mentioned judgement for repairment exceeds processing
Limit may include: whether judgement reports extension processing the sum of the time and actual treatment time of work order for repairment beyond the process limited.
Specifically, can also delay the processing time for breakdown maintenance setting, to specifically sentence when judging whether being exceeded the time limit
Disconnected extension handles the time and whether reports the sum of actual treatment time of work order for repairment beyond the process limited, and locates when sum of the two exceeds
Alarm prompting is carried out when reason in limited time.
On the basis of the above embodiments, optionally, further includes: according to the modification instruction modification process limited.
Specifically, localized management person receives after reporting work order for repairment, failure may be caused not handle normally for some reason,
Therefore also extension processing can be carried out to work order is reported for repairment.Localized management person can send modification instruction to system by relevant device, with
The processing time of work order is reported in modification for repairment.Specific localized management person can login system, and select not completing work order in related interfaces,
It modifies this and does not complete the work order corresponding process limited.Further, system also can receive the original that localized management person modifies the process limited
Cause, to form complete troublshooting data, for it is subsequent analyze etc. provide more fully data support.
The present invention also provides a kind of troublshooting management system, the system described below can be with above-described side
Method corresponds to each other reference；Referring to FIG. 2, Fig. 2 is the schematic diagram of troublshooting management system provided by the embodiment of the present invention, knot
Fig. 2 is closed, which includes:
Generation module 10, for receiving repairing information and reporting work order for repairment according to repairing information generation；
Distribute module 20, for report for repairment work order carry out work order classification, and work order sort out after the completion of will report for repairment work order group
It is sent to corresponding maintenance terminal, so that related maintenance personal carries out breakdown maintenance according to work order is reported for repairment；
Memory module 30 is stored for receiving breakdown maintenance feedback information and filing breakdown maintenance feedback information.
On the basis of the above embodiments, optionally, generation module 10 is specifically used for receiving what artificial customer service terminal uploaded
Repairing information receives the repairing information of user terminal uploads or receives the repairing information that intelligent customer service terminal uploads, and according to report
It repairs information generation and reports work order for repairment.
On the basis of the above embodiments, optionally, it distributes module 20 and is sent to first eventually specifically for work order will be reported for repairment
End, to verify to reporting work order for repairment；When report for repairment work order verification pass through after, work order will be reported for repairment and be sent to second terminal, with judgement
Report whether work order needs to report for repairment；If reporting work order needs for repairment to report, work order will be reported for repairment and be sent to third terminal, with to reporting work for repairment
Singly audited；When reporting work order for repairment after the approval, work order will be reported for repairment and be sent to the 4th terminal.
On the basis of the above embodiments, optionally, memory module 30 is specifically used for receiving breakdown maintenance feedback information simultaneously
Breakdown maintenance feedback information is audited；If audit passes through, breakdown maintenance feedback information is filed and is stored；If audit is not led to
It crosses, then retracts breakdown maintenance feedback information.
On the basis of the above embodiments, optionally, further includes:
Alarm module, for according to breakdown maintenance feedback information, whether the processing time that work order is reported in judgement for repairment to exceed processing
Time limit；If exceeding, alarm prompting is carried out.
On the basis of the above embodiments, optionally, when alarm module is specifically used for the extension for judging to report work order for repairment processing
Between with the sum of actual treatment time whether exceed the process limited.
On the basis of the above embodiments, optionally, further includes:
Modified module, for according to the modification instruction modification process limited.
The present invention also provides a kind of troublshooting managing devices, referring to FIG. 3, Fig. 3 is provided by the embodiment of the present invention
Troublshooting managing device schematic diagram, with reference to Fig. 3, which includes:
Memory 11, for storing computer program；
Processor 12 realizes following step when for executing computer program:
It receives repairing information and work order is reported for repairment according to repairing information generation；The work order progress work order of reporting for repairment is returned
Class, and distribute the work order of reporting for repairment to corresponding maintenance terminal after the completion of work order is sorted out, so that related maintenance personal's foundation
The work order of reporting for repairment carries out breakdown maintenance；It receives breakdown maintenance feedback information and deposits breakdown maintenance feedback information filing
Storage.
Above method embodiment is please referred to for the introduction of troublshooting managing device provided by the present invention, the present invention exists
This is not repeated them here.
The present invention also provides a kind of computer readable storage medium, which has computer
Program, the computer program realize following step when being executed by processor:
It receives repairing information and work order is reported for repairment according to repairing information generation；The work order progress work order of reporting for repairment is returned
Class, and distribute the work order of reporting for repairment to corresponding maintenance terminal after the completion of work order is sorted out, so that related maintenance personal's foundation
The work order of reporting for repairment carries out breakdown maintenance；It receives breakdown maintenance feedback information and deposits breakdown maintenance feedback information filing
Storage.
The computer readable storage medium may include: USB flash disk, mobile hard disk, read-only memory (Read-Only
Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. is various to deposit
Store up the medium of program code.
Above method embodiment is please referred to for the introduction of computer readable storage medium provided by the present invention, the present invention
This will not be repeated here.
Each embodiment is described in a progressive manner in specification, the highlights of each of the examples are with other realities
The difference of example is applied, the same or similar parts in each embodiment may refer to each other.For device disclosed in embodiment, set
For standby and computer readable storage medium, since it is corresponded to the methods disclosed in the examples, so the comparison of description is simple
Single, reference may be made to the description of the method.
Professional further appreciates that, unit described in conjunction with the examples disclosed in the embodiments of the present disclosure
And algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware and
The interchangeability of software generally describes each exemplary composition and step according to function in the above description.These
Function is implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Profession
Technical staff can use different methods to achieve the described function each specific application, but this realization is not answered
Think beyond the scope of this invention.
The step of method described in conjunction with the examples disclosed in this document or algorithm, can directly be held with hardware, processor
The combination of capable software module or the two is implemented.Software module can be placed in random access memory (RAM), memory, read-only deposit
Reservoir (ROM), electrically programmable ROM, electrically erasable programmable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technology
In any other form of storage medium well known in field.
Above to troublshooting management method, system, device and computer readable storage medium provided by the present invention
It is described in detail.Used herein a specific example illustrates the principle and implementation of the invention, the above reality
The explanation for applying example is merely used to help understand method and its core concept of the invention.It should be pointed out that for the art
For those of ordinary skill, without departing from the principle of the present invention, can with several improvements and modifications are made to the present invention,
These improvement and modification also fall into the protection scope of the claims in the present invention.
Claims (10)
1. a kind of troublshooting management method characterized by comprising
It receives repairing information and work order is reported for repairment according to repairing information generation；
Work order classification is carried out to the work order of reporting for repairment, and distributes the work order of reporting for repairment to corresponding dimension after the completion of work order is sorted out
Terminal is repaired, so that related maintenance personal reports work order for repairment according to described in carries out breakdown maintenance；
It receives breakdown maintenance feedback information and files the breakdown maintenance feedback information and store.
2. troublshooting management method according to claim 1, which is characterized in that the reception repairing information includes:
Receive the repairing information or the repairing information or reception for receiving user terminal uploads that artificial customer service terminal uploads
The repairing information that intelligent customer service terminal uploads.
3. troublshooting management method according to claim 2, which is characterized in that it is described by it is described report for repairment work order distribute to
Corresponding maintenance terminal, comprising:
The work order of reporting for repairment is sent to first terminal, to verify the work order of reporting for repairment；
When it is described report for repairment work order verification pass through after, the work order of reporting for repairment is sent to second terminal, with judgement described in report work order for repairment
Whether need to report；
If it is described report for repairment work order needs report, the work order of reporting for repairment is sent to third terminal, with to it is described report for repairment work order into
Row audit；
Work order is reported for repairment after the approval when described, and the work order of reporting for repairment is sent to the 4th terminal.
4. troublshooting management method according to claim 3, which is characterized in that the reception breakdown maintenance feedback information
And the breakdown maintenance feedback information is filed and is stored, comprising:
It receives the breakdown maintenance feedback information and the breakdown maintenance feedback information is audited；
If audit passes through, the breakdown maintenance feedback information is filed and is stored；
If the audit fails, the breakdown maintenance feedback information is retracted.
5. troublshooting management method according to claim 4, which is characterized in that further include:
According to the breakdown maintenance feedback information, whether the processing time for reporting work order described in judgement for repairment exceeds the process limited；
If exceeding, alarm prompting is carried out.
6. troublshooting management method according to claim 5, which is characterized in that report the place of work order described in the judgement for repairment
Whether the reason time exceeds the process limited, comprising:
Extension processing the sum of the time and actual treatment time of work order is reported described in judgement for repairment whether beyond the process limited.
7. troublshooting management method according to claim 6, which is characterized in that further include:
According to the process limited described in modification instruction modification.
8. a kind of troublshooting management system characterized by comprising
Generation module, for receiving repairing information and reporting work order for repairment according to repairing information generation；
Module is distributed, for carrying out work order classification to the work order of reporting for repairment, and reports work order for repairment for described after the completion of work order is sorted out
It distributes to corresponding maintenance terminal, so that related maintenance personal reports work order for repairment according to described in carries out breakdown maintenance；
Memory module is stored for receiving breakdown maintenance feedback information and filing the breakdown maintenance feedback information.
9. a kind of troublshooting managing device characterized by comprising
Memory, for storing computer program；
Processor realizes such as the described in any item troublshooting management of claim 1 value 7 when for executing the computer program
The step of method.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has computer journey
Sequence, the computer program realize troublshooting management method as described in any one of claim 1 to 7 when being executed by processor
The step of.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910053398.8A CN109712036A (en) | 2019-01-21 | 2019-01-21 | A kind of troublshooting management method, system and relevant apparatus |
Applications Claiming Priority (1)
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| CN110570113A (en) * | 2019-09-03 | 2019-12-13 | 中国铁塔股份有限公司 | Work order processing method and system |
| CN110675031A (en) * | 2019-09-02 | 2020-01-10 | 南京天溯自动化控制系统有限公司 | Maintenance information processing method and device based on spatial coding and computer equipment |
| CN110689246A (en) * | 2019-09-18 | 2020-01-14 | 医修技术服务(北京)有限公司 | Medical equipment maintenance management method and device, computer equipment and storage medium |
| CN111311176A (en) * | 2020-01-19 | 2020-06-19 | 上海钧正网络科技有限公司 | Vehicle maintenance auditing method and device, maintenance end equipment, server and medium |
| CN111428890A (en) * | 2020-03-02 | 2020-07-17 | 嘉兴恒创电力集团有限公司华创信息科技分公司 | Cabinet maintenance management method, system and device |
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| CN110675031A (en) * | 2019-09-02 | 2020-01-10 | 南京天溯自动化控制系统有限公司 | Maintenance information processing method and device based on spatial coding and computer equipment |
| CN110570113A (en) * | 2019-09-03 | 2019-12-13 | 中国铁塔股份有限公司 | Work order processing method and system |
| CN110689246A (en) * | 2019-09-18 | 2020-01-14 | 医修技术服务(北京)有限公司 | Medical equipment maintenance management method and device, computer equipment and storage medium |
| CN112734052A (en) * | 2019-10-15 | 2021-04-30 | 贵州白山云科技股份有限公司 | Fault repair reporting method and system |
| CN112734052B (en) * | 2019-10-15 | 2024-01-30 | 贵州白山云科技股份有限公司 | Fault repairing method and system |
| CN111311176A (en) * | 2020-01-19 | 2020-06-19 | 上海钧正网络科技有限公司 | Vehicle maintenance auditing method and device, maintenance end equipment, server and medium |
| CN111311176B (en) * | 2020-01-19 | 2023-07-04 | 上海钧正网络科技有限公司 | Vehicle maintenance auditing method and device, maintenance end equipment, server and medium |
| CN111428890A (en) * | 2020-03-02 | 2020-07-17 | 嘉兴恒创电力集团有限公司华创信息科技分公司 | Cabinet maintenance management method, system and device |
| CN111445204A (en) * | 2020-03-23 | 2020-07-24 | 珠海格力电器股份有限公司 | Work order processing method and device, storage medium and terminal |
| CN111652386A (en) * | 2020-05-12 | 2020-09-11 | 孙皓宸 | Traffic monitoring equipment fault repair reporting system |
| CN111652386B (en) * | 2020-05-12 | 2024-02-20 | 孙皓宸 | Fault reporting and repairing system for traffic monitoring equipment |
| CN111709541A (en) * | 2020-06-05 | 2020-09-25 | 航电建筑科技(深圳)有限公司 | Property equipment maintenance work order transaction flow method |
| CN111861163A (en) * | 2020-07-06 | 2020-10-30 | 广东德尔智慧工厂科技有限公司 | Equipment maintenance task distribution management method and system |
| CN112162531A (en) * | 2020-08-27 | 2021-01-01 | 南京市晨枭软件技术有限公司 | Industrial system process monitoring and adjusting system based on Internet of things |
| CN112101746A (en) * | 2020-08-28 | 2020-12-18 | 昆山行恰软件科技有限公司 | Equipment maintenance method and system |
| CN112529382A (en) * | 2020-12-02 | 2021-03-19 | 广州市雅信工程咨询有限公司 | Public service method and system for building construction and maintenance |
| CN112462746A (en) * | 2020-12-11 | 2021-03-09 | 苏州协同创新智能制造装备有限公司 | Robot remote diagnosis system |
| CN113489764A (en) * | 2021-06-22 | 2021-10-08 | 南京感动科技有限公司 | Road equipment maintenance processing method based on cloud platform |
| CN116071052A (en) * | 2023-04-06 | 2023-05-05 | 北京市轨道交通建设管理有限公司 | Comprehensive management system for subway field section |
| CN117831734B (en) * | 2024-03-05 | 2024-05-17 | 四川省医学科学院·四川省人民医院 | Medical equipment maintenance method, device, medium and computing equipment |
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