CN112529382A - Public service method and system for building construction and maintenance - Google Patents

Public service method and system for building construction and maintenance Download PDF

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Publication number
CN112529382A
CN112529382A CN202011401089.4A CN202011401089A CN112529382A CN 112529382 A CN112529382 A CN 112529382A CN 202011401089 A CN202011401089 A CN 202011401089A CN 112529382 A CN112529382 A CN 112529382A
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China
Prior art keywords
unit
construction
reporting
repair
faults
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Pending
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CN202011401089.4A
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Chinese (zh)
Inventor
庞永军
赵楚易
陈家乐
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Guangzhou Yaxin Engineering Consulting Co ltd
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Guangzhou Yaxin Engineering Consulting Co ltd
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Priority to CN202011401089.4A priority Critical patent/CN112529382A/en
Publication of CN112529382A publication Critical patent/CN112529382A/en
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06313Resource planning in a project environment
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/103Workflow collaboration or project management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/08Construction
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/26Government or public services

Abstract

The invention is suitable for the technical field of building construction and maintenance, and provides a public service method for building construction and maintenance, which comprises the following steps: reporting the problem, assigning the problem, repairing the problem on site, and destroying the record of the reported problem; the types of problems comprise fire-fighting facility faults, water supply facility faults, water drainage facility faults, circuit facility faults, elevator facility faults, intelligent control system faults, public facility faults, facade impression effects and the like; reporting the problems also comprises reporting the position and the field condition of the problems and the first time for finding the problems; the site conditions comprise site photos, video recording, preliminary judgment of reasons for problems, preliminary suggestions for solving the problems and the like; assigning the problems to corresponding construction units for field repair according to the types of the problems or the field conditions; destroying the record of the reported problems after the construction unit finishes repairing; therefore, the efficiency and the sequence of information transmission are improved, intelligent service is realized, and the user experience is further improved.

Description

Public service method and system for building construction and maintenance
Technical Field
The invention belongs to the technical field of public service platforms for building construction and maintenance, and particularly relates to a public service method and a public service system for building construction and maintenance.
Background
At present, the transmission of the engineering information of house construction and later maintenance is mostly arranged for tasks of related units such as property units, construction units, supervision units, safety inspection units, quality inspection units and the like in a group chat mode; the serious disorder of information transmission is caused, and the construction efficiency and the difficulty of acquiring the project progress are seriously influenced.
Disclosure of Invention
In view of the above disadvantages of the prior art, the present invention is directed to provide a public service for building construction and maintenance, and aims to solve the problems of disordered engineering information transmission and poor user experience due to the failure of providing an effective public service method for building construction and maintenance in the prior art.
In one aspect, the present invention provides a public service method for building construction and maintenance, comprising the steps of:
the method comprises the following steps: reporting the problem;
step two: assigning the problem:
step three: performing field repair on the problem;
step four: and destroying the record of the reported problems.
Preferably, the categories of the questions include:
one or more of fire-fighting equipment faults, water supply equipment faults, water discharge equipment faults, circuit equipment faults, elevator equipment faults, intelligent control system faults and public equipment faults, and facade impression effects.
Further preferably, the reporting problem further includes:
and reporting the position and the field condition of the problem and the first time for finding the problem.
Further, the field conditions include:
the method comprises one or more of live photos, video recording and preliminary judgment of the cause of the problem and preliminary suggestions for solving the problem.
Further preferably, the assigning the question comprises:
and performing on-site repair according to the type of the problem or the on-site condition assigned to the corresponding construction unit.
Preferably, the method further comprises:
destroying the record of the reported problem after the construction unit finishes repairing;
wherein before the destroying the record of the reported problem, further comprising:
and auditing results of the construction unit after field repair, if the results are qualified, destroying the record of the reported problems, otherwise, sending the records back to the construction unit for field repair.
Further preferably, the method further comprises:
the construction unit reports the progress of the field repair, wherein the content of reporting the progress of the field repair comprises:
the solution to the problem, the amount of work to solve the problem, the time to predict the completion of the repair, or the causes that affect the progress of the repair.
In another aspect, the present invention provides a public service system for building construction and maintenance, the system comprising:
a reporting unit for reporting the problem;
an assigning unit that assigns the question;
the construction management unit is used for checking the problems for the construction unit to carry out on-site repair;
the auditing management unit is used for auditing the result of the construction unit after field repair;
the construction management unit is also used for reporting the progress of the field repair to the auditing management unit or the assigning unit;
the project management unit is used for examining the establishment qualifications of the reporting unit, the assigning unit, the construction management unit and the examination management unit, and allowing establishment if the examination is passed;
the checking unit is used for checking the processing progress of the assignment unit, the construction management unit and the auditing management unit corresponding to the problem;
the project management unit is also used for checking the establishment qualification of the observation unit, allowing establishment if the inspection is passed, and setting the viewing authority of the observation unit.
In another aspect, the present invention also provides a non-transitory computer-readable storage medium storing computer-executable instructions that, when executed by one or more processors, cause the one or more processors to perform the above-described common service method of building construction and maintenance.
In another aspect, the present invention also provides a computer program product comprising a computer program stored on a non-volatile computer-readable storage medium, the computer program comprising program instructions which, when executed by a processor, cause the processor to perform the above-described public service method of building construction and maintenance.
The invention has the beneficial effects that: reporting the problem, assigning the problem, repairing the problem on site, and destroying the record of the reported problem; the problems comprise one or more of fire-fighting facility faults, water supply facility faults, water drainage facility faults, circuit facility faults, elevator facility faults, intelligent control system faults, public facility faults, facade impression effects and the like; reporting the problems also comprises reporting the position and the field condition of the problems and the first time for finding the problems; the site conditions comprise one or more of site photos, video recordings, primary judgment of the reasons of problems, primary suggestions for solving the problems and the like; assigning the problems to corresponding construction units for field repair according to the types of the problems or the field conditions; destroying the record of the reported problems after the construction unit finishes repairing; wherein, before destroying the record of the reported problem, the method further comprises the following steps: auditing results after the construction unit is subjected to field repair, if the results are qualified, destroying the record of reported problems, otherwise, sending the records back to the construction unit for field repair; the construction unit reports the progress of the on-site repair, wherein the content of reporting the progress of the on-site repair comprises the following contents: the solution of the problem, the project amount of the unsolved problem, the estimated time for completing the repair, or the reason for influencing the repair progress; therefore, the efficiency and the sequence of information transmission are improved, intelligent service is realized, and the user experience is further improved.
Drawings
Fig. 1 is a flowchart of a public service method for building construction and maintenance according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a public service system for building construction and maintenance according to a second embodiment of the present invention;
fig. 3 is a schematic structural diagram of a public service apparatus for building construction and maintenance according to a third embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The following detailed description of specific implementations of the present invention is provided in conjunction with specific embodiments:
the first embodiment is as follows:
fig. 1 shows an implementation flow of a public service method for building construction and maintenance according to an embodiment of the present invention, and for convenience of description, only the parts related to the embodiment of the present invention are shown, which is detailed as follows:
step S100: reporting the problem;
in an embodiment of the invention, the categories of questions include: one or more of fire-fighting equipment faults, water supply equipment faults, water discharge equipment faults, circuit equipment faults, elevator equipment faults, intelligent control system faults and public equipment faults, and facade impression effects.
Further preferably, reporting the problem further includes:
and reporting the position and the field condition of the problem and the first time for finding the problem.
Further, the field conditions include:
one or more of on-site photos, video recording, preliminary judgment of the cause of the problem and preliminary suggestions for solving the problem;
wherein, the reporting problem can be completed by a first engineer, a supervision unit, a property or a resident.
Step S200: assignment problem:
in an embodiment of the invention, the assignment problem comprises:
and (4) assigning the problems to corresponding construction units according to the types of the problems or the field conditions for field repair.
The assignment of the questions can be automatically assigned or manually assigned by the system according to the question types and the field situation.
Step S300: performing on-site repair on the problem;
in the embodiment of the invention, a construction unit reports the progress of field repair, wherein the content of reporting the progress of field repair comprises the following steps: the solution to the problem, the amount of work to be done on the problem, the time to be expected to complete the repair, or the cause of the impact on the repair progress.
Wherein, the on-site repair of the problem is completed by a construction unit.
Step S400: and destroying the record of the reported problems.
In the embodiment of the invention, the record of the reported problems is destroyed after the construction unit finishes repairing; wherein, before destroying the record of the reported problem, the method further comprises the following steps: and (4) auditing results after the construction unit is subjected to field repair, if the results are qualified, destroying the record of the reported problems, otherwise, sending the records back to the construction unit for field repair. Wherein, the audit can be carried out by Party A, supervision, property and project department.
In the embodiment of the invention, problems are reported, assigned, repaired on site, and the records of the reported problems are destroyed; the problems comprise one or more of fire-fighting facility faults, water supply facility faults, water drainage facility faults, circuit facility faults, elevator facility faults, intelligent control system faults, public facility faults, facade impression effects and the like; reporting the problems also comprises reporting the position and the field condition of the problems and the first time for finding the problems; the site conditions comprise one or more of site photos, video recordings, primary judgment of the reasons of problems, primary suggestions for solving the problems and the like; assigning the problems to corresponding construction units for field repair according to the types of the problems or the field conditions; destroying the record of the reported problems after the construction unit finishes repairing; wherein, before destroying the record of the reported problem, the method further comprises the following steps: auditing results after the construction unit is subjected to field repair, if the results are qualified, destroying the record of reported problems, otherwise, sending the records back to the construction unit for field repair; the construction unit reports the progress of the on-site repair, wherein the content of reporting the progress of the on-site repair comprises the following contents: the solution of the problem, the project amount of the unsolved problem, the estimated time for completing the repair, or the reason for influencing the repair progress; therefore, the efficiency and the sequence of information transmission are improved, intelligent service is realized, and the user experience is further improved.
Example two:
fig. 2 shows a structure of a public service system for building construction and maintenance according to a second embodiment of the present invention, and for convenience of description, only the parts related to the second embodiment of the present invention are shown, which include:
a reporting unit 201, configured to report the problem;
an assignment unit 202 that assigns a question;
the construction management unit 203 is used for checking the problems of the construction units to repair the problems on site;
the auditing management unit 204 is used for auditing the result of the construction unit after field repair;
the construction management unit 203 is also used for reporting the progress of field repair to the auditing management unit 204 or the assignment unit 202;
the project management unit 205 is used for examining the setup qualification of the reporting unit 201, the assignment unit 202, the construction management unit 203 and the examination management unit 204, and if the examination is passed, the setup is allowed;
the viewing unit 206 views the processing progress of the assignment unit 202, the construction management unit 203, and the audit management unit 204 corresponding to the problem, or the situation of the problem reported by the reporting unit 201, that is: whether to report a problem;
the project management unit 205 is also used to perform examination on the setup qualification of the viewing unit 206, allow setup if the examination is passed, and set the viewing authority of the viewing unit 206, that is: realize hidden construction, satisfy different user demands.
In the embodiment of the present invention, each unit of the public service system for building construction and maintenance may be implemented by a corresponding hardware or software unit, and each unit may be an independent software or hardware unit, or may be integrated into a software or hardware unit, which is not limited herein.
Example three:
fig. 3 shows a public service apparatus for building construction and maintenance according to a third embodiment of the present invention, and as shown in fig. 3, the apparatus 10 includes:
one or more processors 110 and a memory 120, where one processor 110 is illustrated in fig. 3, the processor 110 and the memory 120 may be connected by a bus or other means, and the connection by the bus is illustrated in fig. 3.
The processor 110 is used to implement various control logic for the device 10, which may be a general purpose processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA), a single chip, an ARM (Acorn RISC machine) or other programmable logic device, discrete gate or transistor logic, discrete hardware components, or any combination of these components. Also, the processor 110 may be any conventional processor, microprocessor, or state machine. Processor 110 may also be implemented as a combination of computing devices, e.g., a combination of a DSP and a microprocessor, a plurality of microprocessors, one or more microprocessors in conjunction with a DSP core, or any other such configuration.
The memory 120, which is a non-volatile computer-readable storage medium, may be used to store non-volatile software programs, non-volatile computer-executable programs, and modules, such as program instructions corresponding to the public service method of building construction and maintenance in embodiments of the present invention. The processor 110 executes various functional applications and data processing of the apparatus 10, i.e., a common service method for building and maintaining in the above-described method embodiments, by executing the nonvolatile software programs, instructions, and units stored in the memory 120.
The memory 120 may include a storage program area and a storage data area, wherein the storage program area may store an application program required for operating the device, at least one function; the storage data area may store data created according to the use of the device 10, and the like. Further, the memory 120 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some embodiments, memory 120 optionally includes memory located remotely from processor 110, which may be connected to device 10 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
One or more units are stored in the memory 120 and when executed by the one or more processors 110 perform the common service method of building construction and maintenance in any of the above-described method embodiments, e.g. performing the above-described method steps S100 to S400 in fig. 1.
Example four:
a fourth embodiment of the present invention provides a non-transitory computer-readable storage medium storing computer-executable instructions for execution by one or more processors, for example, to perform steps S100 to S400 of the method of fig. 1 described above.
By way of example, non-volatile storage media can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), electrically erasable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM), which acts as external cache memory. By way of illustration and not limitation, RAM is available in many forms such as Synchronous RAM (SRAM), dynamic RAM, (DRAM), Synchronous DRAM (SDRAM), double data rate SDRAM (DDR SDRAM), Enhanced SDRAM (ESDRAM), Synchlink DRAM (SLDRAM), and Direct Rambus RAM (DRRAM). The disclosed memory components or memory of the operating environment described herein are intended to comprise one or more of these and/or any other suitable types of memory.
Example five:
an embodiment five of the present invention provides a computer program product, where the computer program product includes a computer program stored on a non-volatile computer-readable storage medium, and the computer program includes program instructions, and when the program instructions are executed by a processor, the processor is caused to execute the public service method for building and maintaining of the above method embodiment. For example, the method steps S100 to S400 in fig. 1 described above are performed.
The above-described embodiments are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules can be selected according to actual needs to achieve the purpose of the scheme of the embodiment.
Through the above description of the embodiments, those skilled in the art will clearly understand that the embodiments may be implemented by software plus a general hardware platform, and may also be implemented by hardware. With this in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer electronic device (which may be a personal computer, a server, or a network electronic device, etc.) to execute the methods of the various embodiments or some parts of the embodiments.
Conditional language such as "can," "might," or "may" is generally intended to convey that a particular embodiment can include (yet other embodiments do not include) particular features, elements, and/or operations, among others, unless specifically stated otherwise or otherwise understood within the context as used. Thus, such conditional language is not generally intended to imply that features, elements, and/or operations are in any way required for one or more embodiments or that one or more embodiments necessarily include logic for deciding, with or without student input or prompting, whether such features, elements, and/or operations are included or are to be performed in any particular embodiment.
What has been described herein in the specification and drawings includes examples of public service methods and systems capable of providing building construction and maintenance. It will, of course, not be possible to describe every conceivable combination of components and/or methodologies for purposes of describing the various features of the disclosure, but it can be appreciated that many further combinations and permutations of the disclosed features are possible. It is therefore evident that various modifications can be made to the disclosure without departing from the scope or spirit thereof. In addition, or in the alternative, other embodiments of the disclosure may be apparent from consideration of the specification and drawings and from practice of the disclosure as presented herein. It is intended that the examples set forth in this specification and the drawings be considered in all respects as illustrative and not restrictive. Although specific terms are employed herein, they are used in a generic and descriptive sense only and not for purposes of limitation.

Claims (10)

1. A public service method for building construction and maintenance, comprising the steps of:
the method comprises the following steps: reporting the problem;
step two: assigning the problem:
step three: performing field repair on the problem;
step four: and destroying the record of the reported problems.
2. The method of claim 1, wherein the categories of questions comprise:
one or more of fire-fighting equipment faults, water supply equipment faults, water discharge equipment faults, circuit equipment faults, elevator equipment faults, intelligent control system faults and public equipment faults, and facade impression effects.
3. The method of claim 1, wherein reporting the problem further comprises:
and reporting the position and the field condition of the problem and the first time for finding the problem.
4. The method of claim 3, wherein the field condition comprises:
the method comprises one or more of live photos, video recording and preliminary judgment of the cause of the problem and preliminary suggestions for solving the problem.
5. The method of claim 4, wherein the assigning the question comprises:
and performing on-site repair according to the type of the problem or the on-site condition assigned to the corresponding construction unit.
6. The method of claim 1, wherein the method further comprises:
destroying the record of the reported problem after the construction unit finishes repairing;
wherein before the destroying the record of the reported problem, further comprising:
and auditing results of the construction unit after field repair, if the results are qualified, destroying the record of the reported problems, otherwise, sending the records back to the construction unit for field repair.
7. The method of claim 1, wherein the method further comprises:
the construction unit reports the progress of the field repair, wherein the content of reporting the progress of the field repair comprises:
the solution to the problem, the amount of work to solve the problem, the time to predict the completion of the repair, or the causes that affect the progress of the repair.
8. A public service system for building construction and maintenance, the system comprising:
a reporting unit for reporting the problem;
an assigning unit that assigns the question;
the construction management unit is used for checking the problems for the construction unit to carry out on-site repair;
the auditing management unit is used for auditing the result of the construction unit after field repair;
the construction management unit is also used for reporting the progress of the field repair to the auditing management unit or the assigning unit;
the project management unit is used for examining the establishment qualifications of the reporting unit, the assigning unit, the construction management unit and the examination management unit, and allowing establishment if the examination is passed;
the checking unit is used for checking the processing progress of the assignment unit, the construction management unit and the auditing management unit corresponding to the problem;
the project management unit is also used for checking the establishment qualification of the observation unit, allowing establishment if the inspection is passed, and setting the viewing authority of the observation unit.
9. A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed by one or more processors, cause the one or more processors to perform the method of utility service for building and maintenance of a premises of any of claims 1-7.
10. A computer program product, characterized in that the computer program product comprises a computer program stored on a non-volatile computer-readable storage medium, the computer program comprising program instructions which, when executed by a processor, cause the processor to carry out the public service method of building construction and maintenance according to any one of claims 1 to 7.
CN202011401089.4A 2020-12-02 2020-12-02 Public service method and system for building construction and maintenance Pending CN112529382A (en)

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Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107958347A (en) * 2017-12-18 2018-04-24 金税信息技术服务股份有限公司 It is a kind of that there are the intelligent operation management method and system of automatic fault reporting
CN108616404A (en) * 2018-05-11 2018-10-02 北京天材科技有限公司 A kind of client service method, management platform, storage medium and system
CN109712036A (en) * 2019-01-21 2019-05-03 嘉兴恒创电力集团有限公司华创信息科技分公司 A kind of troublshooting management method, system and relevant apparatus
KR102066196B1 (en) * 2019-08-26 2020-01-14 아트리움컨설턴트(주) System and method for analyzing and processing defects in apartment houses using artificial intelligence based on machine learning algorithm
CN110909893A (en) * 2019-11-18 2020-03-24 南京美慧软件有限公司 Intelligent operation and maintenance management system for expressway
CN111985659A (en) * 2020-09-02 2020-11-24 国网山东省电力公司青岛市黄岛区供电公司 Power line repair service method based on Internet

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107958347A (en) * 2017-12-18 2018-04-24 金税信息技术服务股份有限公司 It is a kind of that there are the intelligent operation management method and system of automatic fault reporting
CN108616404A (en) * 2018-05-11 2018-10-02 北京天材科技有限公司 A kind of client service method, management platform, storage medium and system
CN109712036A (en) * 2019-01-21 2019-05-03 嘉兴恒创电力集团有限公司华创信息科技分公司 A kind of troublshooting management method, system and relevant apparatus
KR102066196B1 (en) * 2019-08-26 2020-01-14 아트리움컨설턴트(주) System and method for analyzing and processing defects in apartment houses using artificial intelligence based on machine learning algorithm
CN110909893A (en) * 2019-11-18 2020-03-24 南京美慧软件有限公司 Intelligent operation and maintenance management system for expressway
CN111985659A (en) * 2020-09-02 2020-11-24 国网山东省电力公司青岛市黄岛区供电公司 Power line repair service method based on Internet

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