CN110570113A - Work order processing method and system - Google Patents
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Abstract
the invention provides a work order processing method and a work order processing system, which are used for acquiring a plurality of work orders to be processed, wherein the work orders to be processed correspond to N base station addresses, and N is an integer greater than or equal to 1; classifying the plurality of work orders to be processed according to the N base station addresses; sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders; and dispatching the sorted to-be-processed work orders. According to the embodiment of the invention, the work order is managed by the station address of the base station, and the work orders are sequenced according to the priority of the work orders, so that the processing sequence of the maintenance work order of the base station is reasonable, and the processing efficiency of the maintenance work order of the base station is improved.
Description
Technical Field
The invention relates to the field of data processing, in particular to a work order processing method and system.
Background
At present, maintenance work of a base station is usually undertaken by maintenance staff, and the maintenance work faced by the maintenance staff is various, such as on-site maintenance work for implementing fault handling of the base station, updating and transforming of the base station, daily inspection of the base station, emergency power generation of the base station and the like; the system is responsible for base station field renting data collection, bill delivery, field management of base station related physical assets and the like, and even comprises owner maintenance, hidden danger report and the like. The existing work order is that maintenance workers receive various base station maintenance tasks during field maintenance, manually generate the work order, and then automatically process the work order according to the work order. Because the base station maintenance workload is large, the number of the order receiving channels is large, the order processing sequence is unreasonable easily caused by the fact that maintenance workers process according to the manual work orders, and the base station maintenance work efficiency is low.
Disclosure of Invention
the embodiment of the invention provides a work order processing method and a work order processing system, which aim to solve the problems that the existing base station maintenance work order processing sequence is unreasonable and the base station maintenance work efficiency is low in the prior art.
In order to solve the above technical problem, an embodiment of the present invention provides a work order processing method, where the method includes:
acquiring a plurality of work orders to be processed, wherein the work orders to be processed correspond to N base station addresses, and N is an integer greater than or equal to 1;
classifying the plurality of work orders to be processed according to the N base station addresses;
sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders;
and dispatching the sorted to-be-processed work orders.
preferably, in the method, the dispatching the sorted to-be-processed work orders includes:
And dispatching the order by adopting different modes according to the work order priority of the sorted work orders to be processed, wherein the work order priority is positively correlated with the emergency degree of the work orders to be processed.
Preferably, in the above method, the dispatching in different manners according to the priority of the sorted work orders to be processed includes:
if the work order priority of the work order to be processed is higher than a preset value, the work order to be processed is distributed to maintenance-substituted personnel meeting the conditions in an automatic order distribution mode;
and if the work order priority of the work order to be processed is equal to or lower than a preset value, the work order to be processed is received by the dimensionality replacement personnel meeting the conditions.
Preferably, in the above method, the acquiring a plurality of work orders to be processed includes:
acquiring work orders from different channels;
Auditing the work orders from different channels,
and determining the work order passing the audit as a work order to be processed.
Preferably, in the above method, the dispatching the sorted to-be-processed work orders, the method further includes:
Grading the finished work order according to the finishing efficiency and the finishing quality of the work order;
If the score of the finished work order is higher than a threshold value, filing;
and if the finished work order is lower than or equal to the threshold value, returning the finished work order to the corresponding generation maintenance personnel, and processing the work order again by the generation maintenance personnel.
the embodiment of the invention also provides a work order processing system, which comprises:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a plurality of to-be-processed work orders, the plurality of to-be-processed work orders correspond to N base station addresses, and N is an integer greater than or equal to 1;
The classifying unit is used for classifying the plurality of work orders to be processed according to the N base station addresses;
the sequencing unit is used for sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders;
and the dispatching unit is used for dispatching the sorted work orders to be processed.
preferably, in the work order processing system, the dispatch unit is further configured to:
And dispatching the order by adopting different modes according to the work order priority of the sorted work orders to be processed, wherein the work order priority is positively correlated with the emergency degree of the work orders to be processed.
Preferably, in the work order processing system, the dispatch unit is further configured to:
if the work order priority of the work order to be processed is higher than a preset value, the work order to be processed is distributed to maintenance-substituted personnel meeting the conditions in an automatic order distribution mode;
And if the work order priority of the work order to be processed is equal to or lower than a preset value, the work order to be processed is received by the dimensionality replacement personnel meeting the conditions.
Preferably, in the work order processing system, the obtaining unit is further configured to:
acquiring work orders from different channels;
auditing the work orders from different channels,
and determining the work order passing the audit as a work order to be processed.
Optionally, the work order processing system further includes:
The scoring unit is used for scoring the finished work order according to the finishing efficiency and the finishing quality of the work order;
The filing unit is used for filing if the score of the finished work order is higher than a threshold value;
And the returning unit is used for returning the completed work order to the corresponding maintenance agent and carrying out processing again by the maintenance agent if the completed work order is lower than or equal to the threshold value.
The embodiment of the present invention further provides a work order processing system, which is characterized by comprising: the work order processing system comprises a memory, a processor and a computer program stored on the memory and running on the processor, wherein the processor executes the computer program to realize the steps in the work order processing method.
the embodiment of the invention also provides a computer-readable storage medium, wherein a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the work order processing method are realized.
the work order processing method and system provided by the embodiment of the invention obtain a plurality of work orders to be processed, wherein the work orders to be processed correspond to N base station addresses, and N is an integer greater than or equal to 1; classifying the plurality of work orders to be processed according to the N base station addresses; sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders; and dispatching the sorted to-be-processed work orders. Therefore, the base station site is used for managing the work orders, the work orders are sorted according to the priority of the work orders and then the work orders are dispatched, the processing sequence of the work orders maintained by the base station is reasonable, and the processing efficiency of the work orders maintained by the base station is improved.
drawings
in order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments of the present invention will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without inventive exercise.
FIG. 1 is a flow chart of a work order processing method provided by an embodiment of the present invention;
FIG. 2 is a flow chart of a work order processing method according to an embodiment of the present invention;
Fig. 3 is a block diagram of a work order processing system according to an embodiment of the present invention.
Detailed Description
the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
referring to fig. 1, fig. 1 is a flowchart of a work order processing method according to an embodiment of the present invention. The method can be applied to a work order processing system, as shown in fig. 1, and comprises the following steps:
step 101, obtaining a plurality of work orders to be processed, wherein the work orders to be processed correspond to N base station addresses, and N is an integer greater than or equal to 1.
Here, each work order to be processed corresponds to a corresponding base station site, the work order processing system includes N base station sites, and the number of the base station sites is determined according to the number of the base stations for operation and maintenance of the work order processing system.
optionally, the obtaining of the plurality of work orders to be processed includes:
Acquiring work orders from different channels;
here, the work orders from different channels may include a manually imported work order, a work order automatically generated by a base station monitoring alarm, and a work order pushed from a third party platform. The work order information comprises basic information such as base station address information, processing time limit, evaluators, dispatching orders and the like. The work order processing system is used for carrying out unified management on work orders from different channels, all the work orders entering the work order processing system are gathered in a work order issuing pool of the work order processing system, and relevant responsible persons carry out work order audit.
Auditing the work orders from different channels;
here, since the work orders come from a plurality of different channels, some work orders may have been completed by the maintenance staff, but since the work order information is not updated in time, the processed work orders are still sent to the work order processing system as the work orders to be processed for order dispatching processing, and thus, the work orders from different channels need to be reviewed. In addition, due to the fact that a work order is imported from a third-party platform or manually, the work order filling may be missing or incomplete, and due to the missing of information, the work order processing system cannot dispatch the work order, so that the work order needs to be checked.
and determining the work order passing the audit as a work order to be processed.
here, only the work order that passes the audit is considered as the work order with complete information and unprocessed, so the work order is determined as the work order to be processed for issuing, and the work order processing system performs subsequent processing. And for the work orders which do not pass the verification, the work orders are not issued.
And step 102, classifying the plurality of work orders to be processed according to the N base station addresses.
Generally, a work order processing system may manage work orders of a plurality of base stations, and classify and manage a plurality of work orders to be processed by using base station sites as cores. For example, a plurality of work orders belonging to a certain base station site are all collected under the base station site.
And 103, sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders.
All the to-be-processed work orders under each base station site are sorted by taking the priority of the work orders as a core, wherein the priority of the work orders is positively correlated with the emergency degree of the to-be-processed work orders, the higher the emergency degree of the to-be-processed work orders is, the higher the priority of the to-be-processed work orders is, and the to-be-processed work orders are arranged in front of the work order sequence corresponding to the base station site. And in the work order pool, displaying all the work orders to be processed by taking the base station address as a display sequence. The priority of the work order can be divided into three levels according to the emergency degree of the work order to be processed, wherein the first priority indicates that the work order to be processed is very emergency, the second priority indicates that the work order to be processed is emergency, and the third priority indicates that the work order to be processed is not emergency. The above description is merely exemplary in nature and is not intended to limit the present disclosure.
Optionally, the work order pool may also display the work order sequence to be processed with the work order priority as a core. Here, the base station address corresponding to the very urgent work order to be processed is displayed in front of the base station sequence. The display mode with the base station site as the core and the work order priority as the core can be switched according to actual needs, which is not limited here.
And 104, dispatching the sorted to-be-processed work orders.
Optionally, the dispatching the sorted to-be-processed work orders includes:
and dispatching the order by adopting different modes according to the work order priority of the sorted work orders to be processed, wherein the work order priority is positively correlated with the emergency degree of the work orders to be processed.
Here, the urgency of processing differs depending on the priority of the work order. For a very urgent work order to be processed, priority processing is required; and for the work orders to be processed which are not very tight, the processing can be delayed. Therefore, the sorted work orders to be processed can be dispatched in different modes according to different work order priorities.
Optionally, the dispatching in different manners according to the sorted work order priority of the work orders to be processed includes:
If the work order priority of the work order to be processed is higher than a preset value, the work order to be processed is distributed to maintenance-substituted personnel meeting the conditions in an automatic order distribution mode;
and if the work order priority of the work order to be processed is equal to or lower than a preset value, the work order to be processed is received by the dimensionality replacement personnel meeting the conditions.
Here, the work order priority of the work order to be processed is higher than the preset value, that is, the work order priority of the work order to be processed is higher, and the urgency degree is higher, so that the work order to be processed needs to be processed preferentially. For the work order to be processed, the work order processing system adopts an automatic order dispatching mode, and the work order processing system can directly dispatch the work order with higher priority to be processed to a responsible person of the base station site corresponding to the work order to be processed.
The priority of the work order to be processed is equal to or lower than the preset value, namely the priority of the work order to be processed is lower, the emergency degree is lower, and the work order to be processed can be dispatched in a manner of leading a single party. The substitute dimension personnel for the receipt also have the requirements of skills and roles, and the receipt operation can be carried out only by the substitute dimension personnel meeting the preset conditions. According to the type of the work order, for example, if the work order to be processed is a base station maintenance work order, the work period is more than 3 years, and a maintenance representative with corresponding work skills can obtain the work order.
Alternatively, the collar style is not invariable. If the work order to be processed with lower work order priority is received by the non-maintaining personnel for a period of time, the order sending mode of the work order to be processed is switched from the order receiving mode to the automatic order sending mode, and the work order to be processed is automatically sent to the responsible person of the corresponding base station address, so that the work order to be processed is guaranteed to be solved in time.
after the emergency to-be-processed work order is dispatched by the maintenance staff, before the work order is accurately put on the station, whether other non-emergency to-be-processed work orders exist on the relevant station or not can be checked through the work order processing system, if the maintenance staff estimate that the other non-emergency to-be-processed work orders are solved, the maintenance staff can finish the other non-emergency to-be-processed work orders with residual force, and can obtain the work orders. If other maintenance-replacing personnel also get the work order to be processed on the station address of the base station, the work order can be transferred, and the repeated station uploading and the labor waste are avoided. After the work orders to be processed, which need to be processed by the modern maintenance staff, are completely determined, a work plan can be made, all the work orders to be processed are converted into a mode taking the base station address as a core, the base station address with the emergency work order close to the emergency work order needs to be preferentially up, and the emergency work order needs to be preferentially solved. When no emergency work order is to be processed, the station address with the short distance is preferentially selected to be on the station according to the distance priority principle, and the maintenance personnel are selected to perform the work order returning operation after the work order is solved, so that the work order processing efficiency is improved.
According to the embodiment of the invention, the work order is managed by the station address of the base station, and the work orders are sequenced according to the priority of the work orders, so that the processing sequence of the maintenance work order of the base station is reasonable, and the processing efficiency of the maintenance work order of the base station is improved.
referring to fig. 2, fig. 2 is a flowchart of a work order processing method according to an embodiment of the present invention. The method can be applied to a work order processing system, as shown in fig. 2, and comprises the following steps:
step 201, obtaining a plurality of work orders to be processed, where the work orders to be processed correspond to N base station addresses, where N is an integer greater than or equal to 1.
Step 201 in this embodiment is the same as step 101 in the first embodiment of the present invention, and is not described herein again.
And step 202, classifying the plurality of work orders to be processed according to the N base station addresses.
step 202 in this embodiment is the same as step 102 in the first embodiment of the present invention, and is not described herein again.
and step 203, sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders.
Step 203 in this embodiment is the same as step 103 in the first embodiment of the present invention, and is not described herein again.
and 204, dispatching the sorted to-be-processed work orders.
Step 204 in this embodiment is the same as step 104 in the first embodiment of the present invention, and is not described herein again.
And step 205, grading the finished work order according to the finishing efficiency and the finishing quality of the work order.
Here, after a work order is processed by a maintenance agent, the work order is returned to the work order processing system, and the work order processing system assigns corresponding evaluators to evaluate the completed work order. The evaluator of each work order is configured by the work order processing system when the work order is imported into the work order processing system. The work order evaluation includes two parts, namely, the completion efficiency and the completion quality of the work order. The efficiency of resolving a work order within the work order resolution period is divided into a full point, for example, 5 points, 1 point more than one hour, and the like. In addition, the work order evaluator evaluates and scores the work order completion quality, and the work order completion quality is high, and if the work order completion quality is flawless, the work order completion quality is full, such as 5 points. And if the quality of the work order is not good, performing corresponding deduction according to the quality. The final score for the work order for the dimension-replacement worker is (efficiency score + quality score)/10 work order standard score. The foregoing is merely exemplary and the present invention is not limited thereto.
and step 206, if the score of the finished work order is higher than a threshold value, archiving.
Here, if the score of the completed work order is higher than the threshold value, it indicates that the quality of the completed work order is qualified, and the work order processing system directly files the work order. The threshold may be specified by the work order processing system according to actual conditions, or may be customized by a user, which is not specifically limited in the present invention.
and step 207, if the completed work order is lower than or equal to the threshold value, returning the completed work order to the corresponding maintenance agent, and processing again by the maintenance agent.
if the finished work order is lower than or equal to the threshold value, the finished quality of the work order is unqualified, the finished work order is returned to the corresponding dimension replacement personnel by the work order processing system, and the dimension replacement personnel checks the unqualified reason and makes corresponding correction.
the embodiment of the invention can improve the processing quality of the work order of the base station by grading the work order completed by the maintenance-replacement personnel and carrying out different processing on the completed work order.
Referring to fig. 3, fig. 3 is a structural diagram of a work order processing system according to an embodiment of the present invention, and as shown in fig. 3, the work order processing system 300 includes:
an obtaining unit 301, configured to obtain a plurality of work orders to be processed, where the work orders to be processed correspond to N base station addresses, where N is an integer greater than or equal to 1;
a classifying unit 302, configured to classify the multiple work orders to be processed according to the N base station addresses;
A sorting unit 303, configured to sort the to-be-processed work orders corresponding to each base station address according to the priority of the work orders;
And the dispatching unit 304 is used for dispatching the sorted to-be-processed work orders.
according to the embodiment of the invention, the work order is managed by the station address of the base station, and the work orders are sequenced according to the priority of the work orders, so that the processing sequence of the maintenance work order of the base station is reasonable, and the processing efficiency of the maintenance work order of the base station is improved.
Optionally, the dispatch unit is further configured to:
And dispatching the order by adopting different modes according to the work order priority of the sorted work orders to be processed, wherein the work order priority is positively correlated with the emergency degree of the work orders to be processed.
optionally, the dispatch unit is further configured to:
if the work order priority of the work order to be processed is higher than a preset value, the work order to be processed is distributed to maintenance-substituted personnel meeting the conditions in an automatic order distribution mode;
and if the work order priority of the work order to be processed is equal to or lower than a preset value, the work order to be processed is received by the dimensionality replacement personnel meeting the conditions.
optionally, the obtaining unit is further configured to:
Acquiring work orders from different channels;
auditing the work orders from different channels,
And determining the work order passing the audit as a work order to be processed.
Optionally, the work order processing system 300 further includes:
The scoring unit is used for scoring the finished work order according to the finishing efficiency and the finishing quality of the work order;
the filing unit is used for filing if the score of the finished work order is higher than a threshold value;
and the returning unit is used for returning the completed work order to the corresponding maintenance agent and carrying out processing again by the maintenance agent if the completed work order is lower than or equal to the threshold value.
The embodiment of the invention can improve the processing quality of the work order of the base station by grading the work order completed by the maintenance-replacement personnel and carrying out different processing on the completed work order.
an embodiment of the present invention further provides a work order processing system, including: a memory, a processor and a computer program stored on the memory and running on the processor, the processor implementing the steps in the work order processing method as described above when executing the computer program.
the embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements each process of the foregoing work order processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here. The computer-readable storage medium may be a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk.
while the present invention has been described with reference to the embodiments shown in the drawings, the present invention is not limited to the embodiments, which are illustrative and not restrictive, and it will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (10)
1. a method of work order processing, the method comprising:
Acquiring a plurality of work orders to be processed, wherein the work orders to be processed correspond to N base station addresses, and N is an integer greater than or equal to 1;
Classifying the plurality of work orders to be processed according to the N base station addresses;
Sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders;
And dispatching the sorted to-be-processed work orders.
2. the work order processing method of claim 1, wherein said dispatching said ordered work orders to be processed comprises:
And dispatching the order by adopting different modes according to the work order priority of the sorted work orders to be processed, wherein the work order priority is positively correlated with the emergency degree of the work orders to be processed.
3. the method as claimed in claim 2, wherein said dispatching in different manners according to the work order priority of the sorted work orders to be processed comprises:
if the work order priority of the work order to be processed is higher than a preset value, the work order to be processed is distributed to maintenance-substituted personnel meeting the conditions in an automatic order distribution mode;
And if the work order priority of the work order to be processed is equal to or lower than a preset value, the work order to be processed is received by the dimensionality replacement personnel meeting the conditions.
4. The work order processing method of claim 1, wherein said obtaining a plurality of work orders to be processed comprises:
Acquiring work orders from different channels;
Auditing the work orders from different channels,
And determining the work order passing the audit as a work order to be processed.
5. The method of work order processing as claimed in claim 1 wherein said dispatching of said ordered work orders to be processed further comprises:
Grading the finished work order according to the finishing efficiency and the finishing quality of the work order;
If the score of the finished work order is higher than a threshold value, filing;
And if the finished work order is lower than or equal to the threshold value, returning the finished work order to the corresponding generation maintenance personnel, and processing the work order again by the generation maintenance personnel.
6. a work order processing system, comprising:
The system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a plurality of to-be-processed work orders, the plurality of to-be-processed work orders correspond to N base station addresses, and N is an integer greater than or equal to 1;
The classifying unit is used for classifying the plurality of work orders to be processed according to the N base station addresses;
the sequencing unit is used for sequencing the work orders to be processed corresponding to each base station site according to the priority of the work orders;
And the dispatching unit is used for dispatching the sorted work orders to be processed.
7. The work order processing system of claim 6, wherein the dispatch unit is further to:
And dispatching the order by adopting different modes according to the work order priority of the sorted work orders to be processed, wherein the work order priority is positively correlated with the emergency degree of the work orders to be processed.
8. the work order processing system of claim 7, wherein the dispatch unit is further to:
If the work order priority of the work order to be processed is higher than a preset value, the work order to be processed is distributed to maintenance-substituted personnel meeting the conditions in an automatic order distribution mode;
And if the work order priority of the work order to be processed is equal to or lower than a preset value, the work order to be processed is received by the dimensionality replacement personnel meeting the conditions.
9. a work order processing system, comprising: memory, a processor and a computer program stored on the memory and running on the processor, the processor implementing the steps in the work order processing method of any of claims 1-5 when executing the computer program.
10. a computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the work order processing method according to any one of claims 1 to 5.
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