CN115545536A - Service fusion method and device, electronic equipment and storage medium - Google Patents
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Abstract
The invention discloses a service fusion method, a service fusion device, electronic equipment and a storage medium, wherein the method comprises the following steps: in response to the received problem event processing instruction, auditing the problem event and determining the service type corresponding to the problem event according to the auditing result; matching according to the service type corresponding to the problem event to obtain a corresponding service processing flow; according to the business processing flow corresponding to the problem event, the generated problem event handling matters are sent to the business processing nodes corresponding to the corresponding business processing flow, so that the business processing nodes process the problem event handling matters according to the received problem event handling matters and the obtained business data and feed back the corresponding processing results; and when the problem event processing is finished, generating a service processing evaluation result according to the received processing result of the service processing node. By the method, the disposal state of the urban scene service can be comprehensively depicted, and the disposal condition of the scene service can be accurately evaluated.
Description
Technical Field
The present invention relates to the field of data fusion technologies, and in particular, to a service fusion method and apparatus, an electronic device, and a storage medium.
Background
In modern city treatment, most cities have certain cross-business and cross-scene data resource elements, but the construction of a current fusion business flow in a city scene is weak, the overall situation of the city scene business cannot be comprehensively grasped in real time, and data support of decision analysis cannot be provided for city management departments better and more efficiently, so that a business fusion method is urgently needed to be provided, the disposal state of the city scene business can be comprehensively depicted, and the disposal condition of the scene business can be accurately evaluated.
Disclosure of Invention
Therefore, the technical problem to be solved by the present invention is to overcome the defects that the existing method cannot comprehensively grasp the overall situation of the urban scene service in real time, cannot better and quickly realize the cooperation of the event service flow of the cross-commission bureau through one platform, and cannot better provide data support for decision analysis for the urban management department, so as to provide a service fusion method, an apparatus, an electronic device and a storage medium.
According to a first aspect, the embodiment of the present invention discloses a service fusion method, which is applied to a cross-scene service fusion platform, wherein the cross-scene service fusion platform is in communication connection with a plurality of data source platforms, the data source platforms are used for providing service data, and the cross-scene service fusion platform stores service processing flows corresponding to different service types, service processing nodes corresponding to each service processing flow and service data types required in the processing process; the method comprises the following steps: in response to the received problem event processing instruction, auditing the problem event and determining the service type corresponding to the problem event according to the auditing result; matching according to the service type corresponding to the problem event to obtain a corresponding service processing flow; according to the business processing flow corresponding to the problem event, sending the generated problem event processing items to the business processing nodes corresponding to the corresponding business processing flow, enabling the business processing nodes to determine the type of business data required in the processing process according to the received problem event processing items, responding to the obtained business data of the corresponding type, processing the problem event processing items by combining the obtained business data and feeding back the corresponding processing result; and when the problem event processing is finished, generating a service processing evaluation result according to the received processing result of the service processing node.
Optionally, the method further comprises: and sending a service supervision instruction to the service processing node receiving the service processing item.
Optionally, the sending a service supervision instruction to the service processing node that receives the service processing item includes: responding to the timing operation when the problem event handling matters are sent to the corresponding service handling nodes; and when the processing result of the service processing node is not received within the target time length, sending a service supervision instruction to the service processing node.
Optionally, the method further comprises: acquiring service processing flow data corresponding to each service type based on the service type to be processed; determining corresponding service processing nodes and the type of required service data based on the service processing flow data corresponding to each service type; and storing the service processing flow data corresponding to each service type, the corresponding service processing node and the service data type required in the processing process into a database of the cross-scene service fusion platform.
Optionally, the method further comprises: and generating a swim lane graph according to the service processing flow data corresponding to each service type and the corresponding service processing node.
Optionally, the method further comprises: and carrying out data standardization processing on the service data acquired from the data source platform, so that the service processing node carries out problem event processing according to the service data after the standardization processing.
Optionally, the generating a service processing evaluation result according to the received processing result of the service processing node includes: determining a score corresponding to a processing result of each service processing node according to a service index evaluation system constructed in advance; and generating a service processing evaluation result corresponding to the problem event according to the score corresponding to the processing result of each service processing node and the preset weight.
According to a second aspect, the embodiment of the present invention further discloses a service fusion apparatus, which is applied to a cross-scene service fusion platform, wherein the cross-scene service fusion platform is in communication connection with a plurality of data source platforms, the data source platforms are used for providing service data, and the cross-scene service fusion platform stores service processing flows corresponding to different service types, service processing nodes corresponding to each service processing flow, and service data types required in the processing process; the device comprises: the type determining module is used for responding to the received problem event processing instruction, auditing the problem event and determining the service type corresponding to the problem event according to the auditing result; the flow matching module is used for matching to obtain a corresponding business processing flow according to the business type corresponding to the problem event; the problem event processing module is used for sending the generated problem event processing items to the service processing nodes corresponding to the corresponding service processing flows according to the service processing flows corresponding to the problem events, so that the service processing nodes determine the types of service data required in the processing process according to the received problem event processing items and respond to the received service data of the corresponding types, and the problem event processing items are processed by combining the received service data and the corresponding processing results are fed back; and the evaluation result module is used for generating a service processing evaluation result according to the received processing result of the service processing node when the problem event processing is finished.
According to a third aspect, an embodiment of the present invention further discloses an electronic device, including: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor, the instructions being executable by the at least one processor to cause the at least one processor to perform the steps of the service convergence method according to the first aspect or any one of the optional embodiments of the first aspect.
According to a fourth aspect, the embodiments of the present invention further disclose a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the steps of the service convergence method according to the first aspect or any optional implementation manner of the first aspect.
The technical scheme of the invention has the following advantages:
according to the service fusion method provided by the invention, the service type corresponding to the problem event is determined according to the auditing result for the problem event by receiving the problem event processing instruction, the corresponding service processing flow is obtained according to the service type matching, the service processing node obtains the corresponding service data according to the problem event processing items according to the processing flow, then processes the problem event and feeds back the corresponding processing result, and after the problem event processing is finished, the service processing evaluation result is generated according to the processing result. The service flow fusion platform is combined with service flow data provided by different data source platforms to perform cooperative treatment and cooperative disposal evaluation on the multi-type service across scenes, so that the disposal state of the urban scene service can be comprehensively depicted, and the scene service disposal condition can be accurately evaluated.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a flowchart of a specific example of a service convergence method in an embodiment of the present invention;
fig. 2 is a specific exemplary diagram corresponding to a service convergence method in an embodiment of the present invention;
fig. 3 is a flowchart of a specific example corresponding to a service convergence method in an embodiment of the present invention;
fig. 4 is a flowchart of a specific example corresponding to a service convergence method in the embodiment of the present invention;
fig. 5 is a schematic block diagram of a specific example of a service convergence device in the embodiment of the present invention;
fig. 6 is a diagram of a specific example of an electronic device in an embodiment of the present invention.
Detailed Description
The technical solutions of the present invention will be described clearly and completely with reference to the accompanying drawings, and it should be understood that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without making any creative effort based on the embodiments in the present invention, belong to the protection scope of the present invention.
In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc., indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of description and simplicity of description, but do not indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present invention, it should be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; the two elements may be directly connected or indirectly connected through an intermediate medium, or may be communicated with each other inside the two elements, or may be wirelessly connected or wired connected. The specific meanings of the above terms in the present invention can be understood in specific cases to those skilled in the art.
Furthermore, the technical features involved in the different embodiments of the present invention described below may be combined with each other as long as they do not conflict with each other.
The embodiment of the invention discloses a service fusion method, which is applied to a cross-scene service fusion platform, wherein the cross-scene service fusion platform is in communication connection with a plurality of data source platforms, the data source platforms are used for providing service data, the cross-scene service fusion platform stores service processing flows corresponding to different service types, service processing nodes corresponding to each service processing flow and service data types required in the processing process, the service processing flows stored in the embodiment of the application can be stored in a form or a graphic representation mode, and meanwhile, corresponding service processing flows can be displayed to a user according to the service processing nodes; in the embodiment of the application, the cross-scene service fusion platform is in communication connection with the multiple data source platforms, problem event handling items are sent to corresponding service handling nodes, the service handling nodes determine required data according to the processed problem events, the cross-scene service fusion platform can be provided with multiple data interfaces of different types, the cross-scene service fusion platform can be in communication connection with the corresponding data source platforms through the data interfaces, the cross-scene service fusion platform sends required data information requests to the data source platforms, the data source platforms analyze the data information requests, and the required data are transmitted to the service handling nodes in the cross-scene service fusion platform through the data interfaces. The embodiment of the present application merely exemplifies a connection manner between the cross-scene service fusion platform and the multiple data source platforms, and is not limited thereto.
The embodiment of the invention discloses a service fusion method, as shown in figure 1, the method comprises the following steps:
illustratively, in the embodiment of the present application, a cross-scene service fusion platform receives a problem event sent by an event reporting platform, may audit the sent problem event by combining attribute information of the problem event, and determine whether the problem event is within a legal processing range, and if it is determined that the problem event belongs to the legal processing range, information such as a level, a source, and an event state of the problem event may be marked according to an event dictionary table in table 1. And determining the service type corresponding to the problem event according to the affiliated service type of the received problem event according to the attribute information (namely, setting up a case for the problem event).
The event reporting platform capable of receiving and sending the problem event to the cross-scenario service convergence platform may include, but is not limited to, any platform capable of receiving the problem event to be processed uploaded by the user, such as a digital city management system, a city building service hotline, or a physical perception system. As shown in fig. 3, a digital city management department or a city construction service hotline, etc. receives a problem event sent by a user, reports the problem event to a case setting department, such as a city-level city transportation center operator or a district-level carrier center case setting person, etc., audits the problem event and determines a service type corresponding to the problem event according to the audit result, and if it is determined that the task type corresponding to the problem event is street-level, the task type can be forwarded to a street-level city transportation center case setting person; if the problem event is checked and judged to not meet the legal processing range, the processing of the problem event is directly ended. The specific processing departments in the embodiments of the present application are only used as examples and are not limited thereto.
Table 1 event dictionary table
exemplarily, after determining a service type corresponding to a problem event, the embodiment of the present application matches a full-scenario service flow process existing in a cross-scenario service fusion platform with the service type corresponding to the problem event, and obtains a service processing flow corresponding to the problem event through matching; in a specific embodiment, as shown in fig. 3, after determining the service type corresponding to the problem event for filing by the district-level urban transportation center filing staff, the district-level urban transportation center dispatcher dispatches the problem event according to the service processing flow obtained by matching. The specific processing departments in the embodiments of the present application are only used as examples and are not limited thereto.
103, sending the generated problem event handling matters to service processing nodes corresponding to corresponding service processing flows according to the service processing flows corresponding to the problem events, enabling the service processing nodes to determine the types of service data required in the processing process according to the received problem event handling matters and to respond to and acquire the service data of the corresponding types, and processing the problem event handling matters by combining the acquired service data and feeding back the corresponding processing results;
for example, the problem event handling transaction generated in the embodiment of the present application may be sent to the service processing node corresponding to the corresponding service processing flow, where the problem event handling transaction corresponding to each service processing node in the service processing flow is generated in advance after the service processing flow matched with the problem event is obtained in step 102, and then the generated problem event handling transaction is sent to the corresponding service processing node in the service processing flow, or may be generated first according to the sequence of the service processing nodes in the service processing flow, and after the processing of the previous service processing node is completed, the problem event handling transaction corresponding to the next service processing node is generated in combination with the processing result of the previous service processing node and sent to the next service processing node, where the problem event handling transaction generated in combination with the processing result of the previous service processing node may be adaptively adjusted, such as adding a processing time limit or a handling time notice, which is not limited by way. In a specific embodiment, as shown in fig. 3, a handling department (i.e., a service processing node) receives a problem event processing item and processes the problem event, if the problem event is judged not to satisfy the handling condition of the handling department, a dispatcher applies for rejection to a district-level urban transportation center, and after the problem event is processed, a comprehensive supervisor feeds back a processing result. The specific processing departments in the embodiments of the present application are only used as examples and are not limited thereto.
After the problem event handling items are sent to any service processing node, the service processing node determines the service data type required in the processing process according to the received problem event handling items, at this time, a data acquisition request is sent to a data source platform in communication connection with the cross-scene service fusion platform, so that the data source platform provides corresponding service data to the service processing node, or a scene database capable of meeting the full-scene service requirement is stored in the cross-scene service fusion platform in advance, and the cross-scene service fusion platform can provide corresponding service data based on the data requirement fed back by the service processing node. When the service processing node acquires the required service data, the service processing node processes the problem event according to the received problem event processing items and the acquired service data, and feeds back a corresponding processing result to the cross-scene service fusion platform after the processing is finished.
And step 104, when the problem event processing is finished, generating a service processing evaluation result according to the received processing result of the service processing node.
For example, in this embodiment of the application, the problem event processing may be completed by the problem event reaching the last service processing node of the service flow, or by monitoring the problem event processing progress in real time by the cross-scenario service fusion platform to determine whether the problem event is completed, which is only an example, and is not limited thereto. After the service processing node finishes processing the problem event and feeds back a corresponding processing result to the cross-scene service fusion platform, the cross-scene service fusion platform evaluates the whole processing process of the problem event according to the steps; in a specific embodiment, as shown in fig. 3, the cross-scene service fusion platform may receive a feedback result obtained by a comprehensive supervisor by feeding back a processing result sent by a disposal department, evaluate the whole problem event processing process according to the feedback result, feed back the evaluation result to the disposal department if the evaluation result is unqualified, and carry out case settlement processing if the evaluation result is qualified. The specific processing departments in the embodiments of the present application are only used as examples and are not limited thereto.
According to the service fusion method provided by the invention, the service type corresponding to the problem event is determined according to the auditing result for the problem event by receiving the problem event processing instruction, the corresponding service processing flow is obtained according to the service type matching, the service processing node obtains the corresponding service data according to the problem event processing items according to the processing flow, then processes the problem event and feeds back the corresponding processing result, and after the problem event processing is finished, the service processing evaluation result is generated according to the processing result. The service flow fusion platform is combined with service flow data provided by different data source platforms to carry out cooperative treatment and cooperative disposal evaluation on the multi-type service across scenes, so that the disposal state of the urban scene service can be comprehensively depicted, and the scene service disposal condition can be accurately evaluated.
As an optional embodiment of the present invention, the method further comprises: and sending a service supervision instruction to the service processing node receiving the service processing item.
Illustratively, in the embodiment of the application, the cross-scene service fusion platform sends the service supervision instruction to the service processing node for processing the problem event, so that the processing node can be supervised in real time, and the overall operation situation of the scene service can be comprehensively grasped in real time. The specific service supervision instruction can be accessed to the grid length, the grid operator and the supervisor node on the cross-scene service fusion platform, and the service supervision instruction is sent to the corresponding service processing node and the corresponding supervision feedback result is fed back to the cross-scene service fusion platform through cooperation among the grid length, the grid operator and the supervisor node, which can be specifically shown in fig. 3.
As an optional implementation manner of the present invention, the sending a service supervision instruction to a service processing node that receives a service processing transaction includes: responding to the timing operation when the problem event handling matters are sent to the corresponding service handling nodes; and when the processing result of the service processing node is not received within the target time length, sending a service supervision instruction to the service processing node.
Exemplarily, after sending the problem event handling matters to the corresponding service handling nodes, the embodiment of the present application may preset a time limit for problem event handling, and the handling nodes handle the problem events and start timing operation, and if the handling results of the service handling nodes to the problem events are not received within a specified time limit, send service supervision instructions of corresponding levels to the handling nodes according to the event levels of the problem events, and by performing timing operation on the service handling nodes, supervision operations of a cross-scene service fusion platform may be reduced, thereby reducing cost; meanwhile, the service supervision instruction of the corresponding level is sent to the service processing node according to the event level of the problem event, so that the corresponding service supervision instruction can be sent more accurately and directionally according to the events of different levels, and the waste of resources is reduced.
As an optional embodiment of the present invention, the method further comprises: acquiring service processing flow data corresponding to each service type based on the service type to be processed; determining corresponding service processing nodes and the type of required service data based on the service processing flow data corresponding to each service type; and storing the service processing flow data corresponding to each service type, the corresponding service processing node and the service data type required in the processing process into a database of the cross-scene service fusion platform.
Illustratively, the method includes the steps of acquiring a problem event existing in a city full scene, determining a service type of the problem event, acquiring corresponding service processing flow data according to the determined service type, wherein the service processing flow data may include a code, a service processing flow description document, a diagram corresponding to a processing flow, and the like, analyzing the service processing flow data to obtain specific contents of the service processing flow, and may include a corresponding service processing node and a type of required service data, and storing the acquired service processing flow data corresponding to all the corresponding service types, the analyzed corresponding service processing node and the type of the service data required in the processing process into a database of a cross-scene service fusion platform.
In a specific embodiment, a method for acquiring service processing flow data corresponding to a service type of a problem event may be determined by itself according to a situation, a cross-scene service fusion platform in the embodiment of the present application may integrate system general basic functions such as platform configuration, a document center, a form center, a flow center, a message center, task scheduling, and the like based on a spring cloud micro-service technology architecture, a Java component, and a front-end UI framework, and formulate a service flow program, build a service flow, and determine a key point, a target, or a handler of each node, such as a service flow main name, an initiating unit, an event name, an event threshold index, a handling department name, a handling department time limitation constraint, a cooperative handling department name, a cooperative handling department time limitation constraint, an assessment department name, an event assessment standard, and the like, through a low-code development platform, which is used as an example, without being limited thereby. The low code mainly comprises a form engine, a workflow engine, a data engine and a role engine, and mainly comprises a data storage and a framework middleware, wherein the data storage comprises Mysql, oracle, minIO, postgresql, sqlServer and OSS, and the framework middleware comprises Nginx, spring, shiro, redis, prometheus, ELK and the like, which are used as examples and are not limited thereto.
As an optional embodiment of the present invention, the method further comprises: and generating a swim lane graph according to the service processing flow data corresponding to each service type and the corresponding service processing node.
Exemplarily, after analyzing business processing flow data to obtain corresponding business processing nodes and business data types required in the processing process, storing the business processing nodes and the business data types into a database of a cross-scene business fusion platform, building a business flow through a low code platform, determining key points, targets, disposers of the nodes and the like of each link, and outputting a swim lane diagram.
In a specific embodiment, the generated swim lane graph not only includes a main flow of business processing, but also includes a built branch flow, and the branch flow business may include: the method comprises the following steps of initial event name, initial event threshold index, treatment department name, treatment department time limit constraint, co-treatment department name, co-treatment department time limit constraint, assessment department name, event assessment standard and the like. The method comprises the steps that an index system of service operation is built when a service flow process is built, the service index system is built on the basis of a scene authority item list, and the service index system is formed around a problem event service flow process; the scenario responsibility item list may include, by way of example only, a problem administration department, a property unit, a handling implementation, a settlement condition, and the like, and for example and not by way of limitation, each scenario responsibility item list may further include contents such as a type, a filing condition, a handling time limit, a settlement condition, a responsibility main body, and corresponding laws and regulations of a corresponding problem event, and specifically, refer to the problem handling description list shown in table 2, where some basic items (such as the type, the handling time limit, and the settlement condition) in the problem handling description list may be directly generated by the cross-scenario service fusion platform, and other description items may be uploaded to the cross-scenario service fusion platform after being filled in by corresponding service processing nodes. The business flow process in the business index system formed around the problem event business flow process mainly comprises three parts of case setting, disposal and supervision in the business fusion method and adopts a quantitative evaluation mode. The index construction includes a basic index definition, and the definition content includes an index name, an index weight, an index type, a data source type, an interface name, a calculation method, an index description, and the like, which are only examples and are not limited thereto.
Table 2 problem handling description List
In a specific embodiment, after the constructed service index system exceeds the early warning, a branch service is selected based on a service flow trigger threshold table to promote the next flow, as shown in table 3 below, the initiation of all branch service flows is triggered by an event threshold index, and the branch service flows and the trigger event threshold index are formed by one-to-many.
Table 3 multi-branch service processing flow chart
As an optional embodiment of the present invention, the method further comprises: and carrying out data standardization processing on the service data acquired from the data source platform, so that the service processing node carries out problem event processing according to the service data after the standardization processing.
Illustratively, in the embodiment of the application, the cross-scene service fusion platform is in communication connection with the data source platform, multi-source heterogeneous data corresponding to a problem event can be automatically captured in the problem event processing process, the multi-source heterogeneous data obtained from the data source platform is subjected to standardized treatment on the data according to the service processing requirements, data conversion and migration from the data source platform to the cross-scene service fusion platform are performed, a unified standard format is formed, existing multi-service data resources are fully utilized, related informatization systems are efficiently integrated and reused, and a database of a service scene is formed by means of the multi-source heterogeneous data fusion capability.
In a specific embodiment, the data detail of the automatically captured problem event comprises management element basic information, business handling information and organization personnel information, wherein the management element basic information comprises a management element name, a position, an element code and information acquisition time; the service handling information comprises an event name, an event occurrence event, an event type, an event category, event detailed information and event progress information; the organization personnel information comprises department names, department personnel names, duties and contact calls. The data of the captured problem event is subjected to standardized treatment, and data and migration between a new system and an old system are performed, in the embodiment of the application, the old system represents a data source platform, the new system represents a cross-scene service fusion platform, and the data conversion and migration include data dictionary arrangement, data quality analysis, data conversion and migration program development and deployment, emergency scheme planning in the data conversion and migration process and the like, which are only used as examples and are not limited to the examples. As shown in fig. 4, the process of data transformation and migration can be roughly divided into three steps of extraction, transformation and loading. The data extraction and conversion are carried out according to the mapping relation of the new system database and the old system database, and the data extraction is mainly carried out from an interface, a file and the database; the data loading is to load the extracted and converted result data into a target database, such as a database of a large city management integrated service platform or a cross-scene service fusion platform, through a loading tool or a self-written SQL program. The event information can be pushed to the kafka message middleware by each platform, the platform processes the event information, and after the data is processed by analysis, dictionary conversion, region matching, type matching and the like, standard events are formed and loaded into a target database.
In a specific embodiment, as shown in fig. 4, the data conversion process is mainly a data cleaning conversion process, where the data cleaning is mainly to perform corresponding cleaning operations on data in the source database, where problems such as ambiguity, repetition, incompleteness, violation of business or logic rules, etc. occur, and store the data in which the problems occur in the problem database, which is only used as an example and is not limited thereto; after the data are cleaned, the extracted data are subjected to format conversion, data processing and poor data processing, missing fields are filled up, data duplication removal and the like according to case requirements, the consistency of the data formats of the collected problem events is ensured, reading summary log operation data is formed, after the data processing is completed, the data are verified, the data with problems are stored in a problem database, and normal data are written into a database corresponding to the cross-scene service fusion platform so as to be used by service processing nodes.
As an optional embodiment of the present invention, the generating a service processing evaluation result according to a received processing result of a service processing node includes: determining a score corresponding to a processing result of each service processing node according to a service index evaluation system constructed in advance; and generating a service processing evaluation result corresponding to the problem event according to the score corresponding to the processing result of each service processing node and the preset weight.
Exemplarily, after the event processing is completed, according to the service index system constructed in the above steps, the scores of the steps of the service fusion method are calculated, for example, the scores of the planning, distribution, dispatch, treatment and supervision of the problem event, specifically, an evaluation database of different processing results and corresponding scores is established in advance, when the processing result of the received service processing node is received, the processing result is compared with the evaluation database to determine the score corresponding to the received service processing node, and then the scores of the processing results of the whole problem event are completed according to the preset weight set in advance for each processing process, for example, the ratios are 10%, 20%, 30% and 10%, which are only examples and are not limited thereto; and dynamically generating a service processing evaluation result corresponding to the problem event in real time according to statistical modes such as day, month, season, year and the like.
As a specific embodiment of the present application, as shown in fig. 2, a specific function unit integrated inside a cross-scene service fusion platform includes a service flow construction unit, a data access unit, a data administration unit, and a service flow fusion application unit, and each function unit is integrated inside the service flow fusion application unit to implement the service fusion method in the foregoing embodiment. The scene element management unit is used for realizing the comprehensive management of scene three-layer management elements, and realizing one-key construction and automatic association of the elements according to the service flow; the scene three-layer management elements comprise scene basic indexes, scene service indexes and scene characteristic indexes, are managed in an element index wall mode, and are displayed in a rolling mode through indexes and index dimensions to support downward exploration; the scene three-layer management elements are derived from the service flows, a basic model of three indexes of the three-layer management elements is formed through element management, element statistics and element grading physical sign threshold design of the service flows, comprehensive management of the scene three-layer management elements is achieved, the elements can be configured according to the service flows in a key mode, and association is achieved quickly.
The service fusion method provided by the embodiment of the invention fully utilizes the existing multi-service data resources, carries out high-efficiency integrated multiplexing on the related informatization system, combines mature, safe and compliant third-party data including multi-dimensional data of Internet, consumption, industry and the like, and carries out complementary energization with the existing informatization system data. Meanwhile, a standard library and a subject library of a service scene are formed by means of multi-source heterogeneous data fusion capability. By continuously improving the model knowledge base of the treatment, professional capacity support is provided for the social treatment, data speaking is performed, data energizing is performed, and the fine management level of the urban treatment is comprehensively improved.
The embodiment of the invention also discloses a service fusion device which is applied to a cross-scene service fusion platform, wherein the cross-scene service fusion platform is in communication connection with a plurality of data source platforms, and the cross-scene service fusion platform stores service processing flows corresponding to different service types, service processing nodes corresponding to each service processing flow and service data types required in the processing process; as shown in fig. 5, the apparatus includes: the type determining module 201 is configured to, in response to receiving the problem event processing instruction, audit the problem event and determine a service type corresponding to the problem event according to an audit result; the flow matching module 202 is used for matching to obtain a corresponding service processing flow according to the service type corresponding to the problem event; the problem event processing module 203 is configured to send the generated problem event handling items to service processing nodes corresponding to corresponding service processing flows according to service processing flows corresponding to problem events, so that the service processing nodes determine types of service data required in a processing process according to the received problem event handling items and respond to obtain service data of corresponding types, and process the problem event handling items in combination with the obtained service data and feed back corresponding processing results; and the evaluation result module 204 is configured to generate a service processing evaluation result according to the received processing result of the service processing node when the problem event processing is completed.
The service fusion device provided by the invention determines the service type corresponding to the problem event according to the auditing result for the problem event by receiving the problem event processing instruction, obtains the corresponding service processing flow according to the service type matching, enables the service processing node to obtain the corresponding service data according to the problem event processing items according to the processing flow, processes the problem event and feeds back the corresponding processing result, and generates the service processing evaluation result according to the processing result after the problem event processing is finished. The service flow fusion platform is combined with service flow data provided by different data source platforms to carry out cooperative treatment and cooperative disposal evaluation on the multi-type service across scenes, so that the disposal state of the urban scene service can be comprehensively depicted, and the scene service disposal condition can be accurately evaluated.
As an optional embodiment of the present invention, the apparatus further comprises: and the supervision instruction sending module is used for sending a service supervision instruction to the service processing node which receives the service processing items.
As an optional embodiment of the present invention, the supervision instruction sending module includes: the time timing submodule is used for responding to timing operation when the problem event handling items are sent to the corresponding service handling nodes; and the instruction sending submodule is used for sending a service supervision instruction to the service processing node when the processing result of the service processing node is not received within the target time length.
As an optional embodiment of the present invention, the apparatus further comprises: the data acquisition module is used for acquiring service processing flow data corresponding to each service type based on the service type to be processed; the type determining module is used for determining corresponding service processing nodes and the type of the required service data based on the service processing flow data corresponding to each service type; and the data storage module is used for storing the service processing flow data corresponding to each service type, the corresponding service processing nodes and the service data types required in the processing process into a database of the cross-scene service fusion platform.
As an optional embodiment of the present invention, the apparatus further comprises: and the swim lane graph generating module is used for generating the swim lane graph according to the service processing flow data corresponding to each service type and the corresponding service processing node.
As an optional embodiment of the present invention, the apparatus further comprises: and the data standard processing module is used for carrying out data standardization processing on the service data acquired from the data source platform.
As an alternative embodiment of the present invention, the evaluation result module includes: the grade determining submodule is used for determining the grade corresponding to the processing result of each service processing node according to a service index evaluation system which is constructed in advance; and the evaluation result generation submodule is used for generating a service processing evaluation result corresponding to the problem event according to the score corresponding to the processing result of each service processing node and the preset weight.
An embodiment of the present invention further provides an electronic device, as shown in fig. 6, the electronic device may include a processor 401 and a memory 402, where the processor 401 and the memory 402 may be connected through a bus or in another manner, and fig. 6 takes the connection through the bus as an example.
The memory 402, which is a non-transitory computer-readable storage medium, can be used to store non-transitory software programs, non-transitory computer-executable programs, and modules, such as program instructions/modules corresponding to the service convergence method in the embodiments of the present invention. The processor 401 executes various functional applications and data processing of the processor by running non-transitory software programs, instructions and modules stored in the memory 402, that is, implements the service convergence method in the above method embodiments.
The memory 402 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created by the processor 401, and the like. Further, the memory 402 may include high-speed random access memory, and may also include non-transitory memory, such as at least one disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, memory 402 may optionally include memory located remotely from processor 401, which may be connected to processor 401 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The one or more modules are stored in the memory 402 and when executed by the processor 401, perform the service convergence method in the embodiment shown in fig. 1.
The details of the electronic device may be understood with reference to the corresponding related description and effects in the embodiment shown in fig. 1, and are not described herein again.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. The storage medium may be a magnetic Disk, an optical Disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a Flash Memory (Flash Memory), a Hard Disk (Hard Disk Drive, abbreviated as HDD), a Solid State Drive (SSD), or the like; the storage medium may also comprise a combination of memories of the kind described above.
Although the embodiments of the present invention have been described in conjunction with the accompanying drawings, those skilled in the art may make various modifications and variations without departing from the spirit and scope of the invention, and such modifications and variations fall within the scope defined.
Claims (10)
1. A service fusion method is characterized in that the service fusion method is applied to a cross-scene service fusion platform, the cross-scene service fusion platform is in communication connection with a plurality of data source platforms, the data source platforms are used for providing service data, and the cross-scene service fusion platform stores service processing flows corresponding to different service types, service processing nodes corresponding to each service processing flow and service data types needed in the processing process; the method comprises the following steps:
in response to receiving a problem event processing instruction, auditing the problem event and determining a service type corresponding to the problem event according to an auditing result;
matching according to the service type corresponding to the problem event to obtain a corresponding service processing flow;
according to the business processing flow corresponding to the problem event, sending the generated problem event processing items to the business processing nodes corresponding to the corresponding business processing flow, enabling the business processing nodes to determine the type of business data required in the processing process according to the received problem event processing items, responding to the obtained business data of the corresponding type, processing the problem event processing items by combining the obtained business data and feeding back the corresponding processing result;
and when the problem event processing is finished, generating a service processing evaluation result according to the received processing result of the service processing node.
2. The service convergence method according to claim 1, wherein the method further comprises:
and sending a service supervision instruction to the service processing node receiving the service processing item.
3. The service convergence method of claim 2, wherein the sending a service supervision instruction to the service processing node that receives the service processing transaction comprises:
responding to a timing operation when the problem event handling transaction is sent to the corresponding service handling node;
and when the processing result of the service processing node is not received within the target time length, sending a service supervision instruction to the service processing node.
4. The service convergence method according to claim 1, wherein the method further comprises:
acquiring service processing flow data corresponding to each service type based on the service type to be processed;
determining corresponding service processing nodes and the type of required service data based on the service processing flow data corresponding to each service type;
and storing the service processing flow data corresponding to each service type, the corresponding service processing node and the service data type required in the processing process into a database of the cross-scene service fusion platform.
5. The service convergence method according to claim 4, wherein the method further comprises:
and generating a swim lane graph according to the service processing flow data corresponding to each service type and the corresponding service processing node.
6. The service convergence method according to claim 1, wherein the method further comprises:
and performing data standardization processing on the service data acquired from the data source platform, so that the service processing node performs problem event processing according to the service data subjected to standardization processing.
7. The service convergence method of claim 1, wherein the generating a service processing evaluation result according to the received processing result of the service processing node comprises:
determining a score corresponding to a processing result of each service processing node according to a service index evaluation system constructed in advance;
and generating a service processing evaluation result corresponding to the problem event according to the score corresponding to the processing result of each service processing node and the preset weight.
8. A service fusion device is applied to a cross-scene service fusion platform, the cross-scene service fusion platform is in communication connection with a plurality of data source platforms, the data source platforms are used for providing service data, and the cross-scene service fusion platform stores service processing flows corresponding to different service types, service processing nodes corresponding to each service processing flow and service data types required in the processing process; the device comprises:
the type determining module is used for responding to the received problem event processing instruction, auditing the problem event and determining the service type corresponding to the problem event according to the auditing result;
the flow matching module is used for matching to obtain a corresponding business processing flow according to the business type corresponding to the problem event;
the problem event processing module is used for sending the generated problem event processing items to the corresponding service processing nodes of the corresponding service processing flows according to the service processing flows corresponding to the problem events, so that the service processing nodes determine the types of service data required in the processing process according to the received problem event processing items and respond to the received service data of the corresponding types, and the problem event processing items are processed by combining the received service data and the corresponding processing results are fed back;
and the evaluation result module is used for generating a service processing evaluation result according to the received processing result of the service processing node when the problem event processing is finished.
9. An electronic device, comprising: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to cause the at least one processor to perform the steps of the service convergence method according to any one of claims 1-7.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the service convergence method according to any one of claims 1-7.
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| CN117541199A (en) * | 2024-01-09 | 2024-02-09 | 成都了了科技有限公司 | Event hub platform based on unified scheduling |
| CN117541199B (en) * | 2024-01-09 | 2024-04-16 | 成都了了科技有限公司 | Event hub platform based on unified scheduling |
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