CN111861163A - Equipment maintenance task distribution management method and system - Google Patents
Equipment maintenance task distribution management method and system Download PDFInfo
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- CN111861163A CN111861163A CN202010642277.XA CN202010642277A CN111861163A CN 111861163 A CN111861163 A CN 111861163A CN 202010642277 A CN202010642277 A CN 202010642277A CN 111861163 A CN111861163 A CN 111861163A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9532—Query formulation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9538—Presentation of query results
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0282—Rating or review of business operators or products
Abstract
The invention belongs to the technical field of equipment information management, and particularly relates to a method and a system for dispatching and managing an equipment maintenance task, wherein the method comprises the following steps: the method comprises the steps of obtaining equipment maintenance task retriever information after equipment maintenance task distribution information is distributed to a maintenance task retriever, obtaining equipment maintenance site confirmation information after a fault problem description is confirmed in a device fault area to be maintained according to the equipment maintenance task retriever information, obtaining maintenance task execution information after the device to be maintained is maintained according to site equipment state data and spare part data, obtaining task verification information whether a task passes verification according to a fault reason and the maintained device state, judging whether task verification is completed according to the task verification information, and if the judgment result is yes, generating a task verification success instruction which is used for prompting the task retriever that the maintenance task is completed. The invention improves the equipment repair management efficiency and has an aurora application and popularization prospect.
Description
Technical Field
The invention belongs to the technical field of equipment information management, and particularly relates to a method and a system for dispatching and managing an equipment maintenance task.
Background
The equipment management is scientific management from planning, designing, selecting types, purchasing, installing, accepting, using, maintaining, repairing, modifying, updating to the whole process of scrapping of the equipment by taking the equipment as a research object, pursuing the comprehensive efficiency of the equipment, applying a series of theories and methods and through a series of technical, economic and organizational measures.
At present, when equipment in a factory or a group breaks down, related maintenance personnel need to be informed to maintain the equipment. However, when the equipment in most factories or groups has a fault, the maintenance personnel is manually notified by the staff who finds the equipment fault, and a series of process approval is even required in the meantime. When maintenance personnel arrive trouble equipment department and maintain, this in-process has caused the very big waste of manpower resources to a large amount of time has been consumed, and then has caused the problem that the equipment dispatch is repaiied inefficiently. Therefore, it is necessary to design a method and a system for managing the distribution of equipment maintenance tasks.
Disclosure of Invention
The invention aims to provide a method and a system for dispatching and managing equipment maintenance tasks, and aims to solve the technical problem that the dispatching and managing efficiency of equipment in a factory or a group is low in the prior art.
In order to achieve the above object, an embodiment of the present invention provides an apparatus maintenance task distribution management method, where the method includes:
acquiring equipment maintenance task distribution information; the equipment maintenance task dispatching information is used for being dispatched to a maintenance task retriever;
acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained;
acquiring equipment maintenance field confirmation information after confirming the fault problem description to the to-be-maintained equipment fault area according to the equipment maintenance task retriever information; the equipment maintenance site confirmation information comprises field equipment state data and spare part receiving data;
acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; the maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance;
acquiring task verification information for selecting whether a task passes verification according to the fault reason and the state of the maintained equipment;
And judging whether the task verification is finished or not according to the task verification information, if so, generating a task verification success instruction, wherein the task verification success instruction is used for prompting a task taker that the maintenance task is finished.
Optionally, the method further comprises:
obtaining a maintenance distribution statistical instruction;
and generating a maintenance statistical interface according to the maintenance distribution statistical instruction, wherein the maintenance statistical interface is used for displaying maintenance work order statistics, order taker statistics and fault type statistics.
The embodiment of the invention also provides an equipment maintenance task dispatching management system, which comprises an equipment maintenance task dispatching management device, wherein the equipment maintenance task dispatching management device comprises:
the distribution information acquisition module is used for acquiring the distribution information of the equipment maintenance task; the equipment maintenance task dispatching information is used for being dispatched to a maintenance task retriever;
the task retriever information acquisition module is used for acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained;
the confirmation information acquisition module is used for acquiring equipment maintenance field confirmation information after the fault problem description is confirmed in the fault area of the equipment to be maintained according to the equipment maintenance task retriever information; the equipment maintenance site confirmation information comprises field equipment state data and spare part receiving data;
The task execution information acquisition module is used for acquiring maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the received spare part data; the maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance;
the task verification information acquisition module is used for acquiring task verification information for selecting whether a task passes verification according to the fault reason and the maintained equipment state;
and the task verification judging module is used for judging whether the task verification is finished according to the task verification information, if so, generating a task verification success instruction, and the task verification success instruction is used for prompting the task taker that the maintenance task is finished.
Optionally, the equipment maintenance task distribution management system further includes:
the equipment standing book management device is used for screening the equipment standing books;
the maintenance management device is used for recording equipment maintenance information;
the point inspection information device is used for counting equipment inspection point inspection work;
a spare part management device for managing the entry and exit of the maintenance spare parts;
and the special equipment standing book management device is used for managing the special equipment standing book.
The embodiment of the present invention further provides a computer device, which includes a memory and a processor, where the memory stores a computer program, and the processor executes the steps of the above method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program is executed by a processor to implement the steps of the above-mentioned method.
The technical scheme or the technical schemes in the equipment maintenance task dispatching management method and the equipment maintenance task dispatching management system provided by the embodiment of the invention at least have one of the following technical effects: the invention sequentially acquires equipment maintenance task distribution information, acquires equipment maintenance task retriever information after distributing the equipment maintenance task distribution information to a maintenance task retriever, acquires equipment maintenance site confirmation information after confirming the fault problem description in the equipment fault area to be maintained according to the equipment maintenance task retriever information, acquires maintenance task execution information after maintaining equipment to be maintained according to field equipment state data and retrieval spare part data, acquires task verification information of whether a task passes verification according to the fault reason and the equipment state after maintenance, judges whether task verification is finished according to the task verification information, and generates a task verification success instruction if the judgment result is yes, wherein the task verification success instruction is used for prompting the task retriever that the maintenance task is finished, therefore, the management efficiency of equipment repair dispatching is improved at the equipment, the information management degree of the interior of a factory or a group is greatly improved, the labor cost and the information flow cost are saved, the convenience, automation and integration degree of equipment management is improved, and the application and popularization prospect of aurora is achieved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is an application environment diagram of a device maintenance task dispatch management method according to an embodiment of the present invention;
FIG. 2 is a flowchart of a method for managing the dispatch of a device maintenance task according to an embodiment of the present invention;
FIG. 3 is a flowchart illustrating steps S310-S330 of a method for managing service task dispatch of a device according to an embodiment of the present invention;
FIG. 4 is a flowchart illustrating steps S710-S740 of a method for managing service assignments of a device according to an embodiment of the invention;
fig. 5 is an interface diagram of a task evaluation interface of the equipment maintenance task distribution management method according to the embodiment of the present invention;
FIG. 6 is a flowchart illustrating steps S750-S780 of a method for managing service task dispatch of a device according to an embodiment of the present invention;
FIG. 7 is an interface diagram of a history query interface of a method for managing service task assignment according to an embodiment of the present invention;
FIG. 8 is a flowchart illustrating steps S810-S820 of a method for managing service assignment of an apparatus according to an embodiment of the present invention;
FIG. 9 is a flowchart illustrating steps S910-S940 of a method for managing distribution of equipment servicing tasks according to an embodiment of the present invention;
FIG. 10 is an interface diagram of a weight setting interface of a method for managing distribution of equipment servicing tasks according to an embodiment of the present invention;
fig. 11 is a block diagram illustrating an apparatus for dispatching a device maintenance task according to an embodiment of the present invention;
fig. 12 is a block diagram of a weight adjustment setting device of an equipment maintenance task distribution management method according to an embodiment of the present invention;
fig. 13 is an internal structural diagram of a computer device according to an embodiment of the present invention;
fig. 14 is a block diagram of a device maintenance task dispatch management system according to an embodiment of the present invention;
fig. 15 is a block diagram of a configuration of an apparatus ledger setting management apparatus according to an embodiment of the present invention;
fig. 16 is a block diagram illustrating a structure of a maintenance management apparatus according to an embodiment of the present invention;
fig. 17 is a block diagram of a point inspection information device according to an embodiment of the present invention;
fig. 18 is a block diagram of a spare part management apparatus according to an embodiment of the present invention;
fig. 19 is a block diagram of a special equipment ledger management apparatus according to an embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system architectures, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.
It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It should also be understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.
As used in this specification and the appended claims, the term "if" may be interpreted contextually as "when", "upon" or "in response to" determining "or" in response to detecting ". Similarly, the phrase "if it is determined" or "if a [ described condition or event ] is detected" may be interpreted contextually to mean "upon determining" or "in response to determining" or "upon detecting [ described condition or event ]" or "in response to detecting [ described condition or event ]".
Furthermore, in the description of the present application and the appended claims, the terms "first," "second," "third," and the like are used for distinguishing between descriptions and not necessarily for describing or implying relative importance.
Reference throughout this specification to "one embodiment" or "some embodiments," or the like, means that a particular feature, structure, or characteristic described in connection with the embodiment is included in one or more embodiments of the present application. Thus, appearances of the phrases "in one embodiment," "in some embodiments," "in other embodiments," or the like, in various places throughout this specification are not necessarily all referring to the same embodiment, but rather "one or more but not all embodiments" unless specifically stated otherwise. The terms "comprising," "including," "having," and variations thereof mean "including, but not limited to," unless expressly specified otherwise.
The device maintenance task dispatching management method provided by the embodiment of the application can be applied to the application environment shown in fig. 1. In which a terminal 101 communicates with a server 102 via a network.
The terminal 101 acquires equipment maintenance task distribution information; and the equipment maintenance task dispatching information is used for dispatching to a maintenance task retriever. The user sends the equipment maintenance task dispatching information to a maintenance task retriever, and the terminal 101 acquires the equipment maintenance task retriever information, wherein the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained. A task retriever goes to the fault area of the equipment to be maintained according to the information of the equipment maintenance task retriever to confirm the fault problem description, and the terminal 101 confirms the information of the equipment maintenance site; wherein the equipment maintenance site confirmation information comprises field equipment state data and spare part availability data. And the task retriever maintains the equipment to be maintained according to the field equipment state data and the spare part data, and registers maintenance task execution information in the terminal 101, so that the terminal 101 obtains the maintenance task execution information. The maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance. And then, the task retriever selects whether the task passes the verification according to the fault reason and the maintained equipment state, and fills in task verification information in the terminal 101 to enable the terminal 101 to obtain the task verification information. And finally, the server judges whether the task verification is finished according to the task verification information, if so, a task verification success instruction is generated, and the task verification success instruction is used for being sent to the terminal 101 and displayed to prompt a task taker that the maintenance task is finished. The terminal 101 may be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices, and the server 102 may be implemented by an independent server or a server cluster composed of a plurality of servers.
In an embodiment of the present invention, as shown in fig. 2, there is provided a method for managing distribution of equipment maintenance tasks, the method including:
step S100: acquiring equipment maintenance task distribution information; the equipment maintenance task dispatching information is used for being dispatched to a maintenance task retriever;
wherein the equipment maintenance task dispatch information is filled in by a maintainer. The equipment maintenance task dispatch information comprises a maintenance order number, a maintenance equipment name, a maintenance filler, a maintenance person telephone, an emergency degree and maintenance time. The maintenance order number is automatically generated when a maintenance person fills in the report, the name of the maintenance equipment is selected by the maintenance person according to the actual condition, and the emergency degree is set by the maintenance person. And after the maintenance personnel finishes filling the information, automatically generating the equipment maintenance task distribution information so as to enable the terminal to obtain the equipment maintenance task distribution information.
Step S200: acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained;
specifically, after the equipment maintenance task dispatching information is obtained, a task dispatcher selects a task retriever according to the name and the emergency degree of the maintenance equipment in the equipment maintenance task dispatching information, so that the equipment maintenance task dispatching information is dispatched to the maintenance task retriever.
And then, a task retriever acquires the equipment maintenance task distribution information. And the task taker arrives at the fault site of the equipment to be maintained, and registers the fault area and the fault problem description of the equipment to be maintained according to the actual condition of the equipment to be maintained, namely, the information of the equipment maintenance task taker is generated.
Step S300: acquiring equipment maintenance field confirmation information after confirming the fault problem description to the to-be-maintained equipment fault area according to the equipment maintenance task retriever information; the equipment maintenance site confirmation information comprises field equipment state data and spare part receiving data;
further, the task retriever goes to the fault area of the equipment to be maintained and confirms whether the field equipment is consistent with the fault problem description or not, namely confirms whether the state of the field equipment is combined with the content described in the fault problem description or not. And if the state of the field device is judged to be caused by misoperation instead of the problem of the fault of the device, ending the task. And if the state of the field device is judged to be consistent with the content described in the fault problem description, the situation that the field device is actually in fault, maintenance is needed, and a wanted spare part needs to be taken. And then, the task retriever registers the field equipment state data and the receiving spare part data to generate a work order, so that the terminal acquires the equipment maintenance field confirmation information.
Further, the equipment maintenance site confirmation information also comprises the arrival time, the scheduled completion time, the need to obtain spare parts and a maintenance tool description.
Step S400: acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; the maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance;
specifically, in the step of registration after the task is executed, after the task retriever repairs the device to be repaired according to the field device state data and the received spare part data, repair information in the repair process, such as task start time, fault reason, and repaired device state, can be known, and the task start time, the fault reason, and the repaired device state are registered, so that the repair task execution information can be obtained.
The maintenance task execution information also comprises maintenance remark information, and the maintenance remark information is registered by a task retriever and records the attention items which need to be paid attention when equipment is maintained. Therefore, reference is provided for next time when the equipment is in failure and needs to be maintained, and therefore maintenance efficiency is improved.
Step S500: acquiring task verification information for selecting whether a task passes verification according to the fault reason and the state of the maintained equipment;
in this step, a task verification step is performed after the task is executed, so as to verify whether the maintenance task is completed.
Step S600: and judging whether the task verification is finished or not according to the task verification information, if so, generating a task verification success instruction, wherein the task verification success instruction is used for prompting a task taker that the maintenance task is finished.
Specifically, after the maintenance equipment state is registered by the task taker, if the verification is submitted by clicking, the task verification is judged to be completed, so that a task verification success instruction is generated, and the task taker is prompted to complete the maintenance task.
Thus, the invention sequentially acquires equipment maintenance task dispatching information, acquires equipment maintenance task retriever information after the equipment maintenance task dispatching information is dispatched to a maintenance task retriever, acquires equipment maintenance site confirmation information after the fault problem description is confirmed in the equipment fault area to be maintained according to the equipment maintenance task retriever information, acquires maintenance task execution information after the equipment to be maintained is maintained according to the site equipment state data and the retrievable spare part data, acquires task verification information of whether a task passes the verification according to the fault reason and the equipment state after the maintenance, judges whether the task verification is completed according to the task verification information, and generates a task verification success instruction if the judgment result is yes, wherein the task verification success instruction is used for prompting the task retriever that the maintenance task is completed, therefore, the management efficiency of equipment repair dispatching is improved at the equipment, the information management degree of the interior of a factory or a group is greatly improved, the labor cost and the information flow cost are saved, the convenience, automation and integration degree of equipment management is improved, and the application and popularization prospect of aurora is achieved.
In another embodiment of the present invention, the determining whether to complete task verification according to the task verification information further includes:
if not, the process returns to step S400.
Specifically, in this step, when it is determined that the verification is not performed, it is assumed that the task is not completed, and therefore, the maintenance needs to be restarted, that is, the process returns to step S400. Namely, the maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the spare part data is obtained again.
In another embodiment of the present invention, as shown in fig. 3, the method further comprises:
step S310: judging whether the equipment to be maintained has a fault according to the field equipment state data;
specifically, when the task taker arrives at the site, it is necessary to determine whether the field device is consistent with the fault problem description, i.e., to confirm whether the state of the field device is combined with the content described in the fault problem description.
Step S320: if yes, go to step S400;
if the result is yes, it indicates that the maintenance is required, so the step S400 is entered, that is, the maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the spare part data is obtained.
Step S330: and if the judgment result is negative, generating a fault-free instruction, wherein the fault-free instruction is used for reminding a task taker of not needing to maintain the equipment.
Specifically, when the state of the field device is caused by misoperation, but not the problem of the failure of the device, the device does not need to be maintained, so that a failure-free command is generated and the task is finished.
In another embodiment of the present invention, as shown in fig. 4-5, the method further comprises:
step S710: acquiring a task evaluation instruction;
after the task is completed, specifically, acquiring an instruction input by a task taker, and when the instruction is matched with a preset instruction, taking the instruction as a task evaluation instruction and starting task evaluation; and when the instruction is not matched with the preset instruction, the instruction is an error instruction, and the user is prompted to input the instruction again.
Step S720: generating a task evaluation interface according to the task evaluation instruction, wherein the task evaluation interface is used for displaying task evaluation options and corresponding score options;
the task evaluation options are options for marking evaluation types, and the score options are score options corresponding to the evaluation types.
Specifically, as shown in fig. 5, the task evaluation options may be "repair quality", "completion speed", "service attitude", and "evaluation content". The point options corresponding to the "maintenance quality", the "completion speed" and the "service attitude" may be set to a specific scoring mode, or may also be set to a star rating mode. In this embodiment, a star rating mode is set. The "contents of evaluation" may be set to be manually input by the rater.
Step S730: acquiring a target score option selected from the score options according to the task evaluation options displayed in the task evaluation interface;
specifically, the user may select a target score option from the score options according to the task evaluation options shown in the task evaluation interface, so as to obtain the target score option.
Step S740: and generating an evaluation completion evaluation finishing instruction according to the target score option.
Further, the evaluation completion instruction indicates that the task evaluation is completed. In addition, the task evaluation instruction can also generate a task evaluation report, and the task evaluation report can be recorded and filed so as to be examined for the maintenance work of a task taker in the following.
In this way, the method of the present application further has a task evaluation function through the steps S710 to S740, so that feedback efficiency after the maintenance task is completed is realized according to the function, and the integrity of the maintenance task is further improved.
In another embodiment of the present invention, as shown in fig. 6-7, the method further comprises:
step S750: acquiring a historical task query instruction;
acquiring an instruction input by a task taker, wherein when the instruction is matched with a preset instruction, the instruction is a historical task query instruction, and historical query is started; and when the instruction is not matched with the preset instruction, the instruction is an error instruction, and the user is prompted to input the instruction again.
Step S760: generating a historical query interface according to the historical task query instruction, wherein the historical query interface is used for displaying query search options;
specifically, the query search option is used for a querier to input keywords so as to perform targeted retrieval on the keywords.
Step S770: acquiring search keywords input according to the query search options;
when the inquirer inputs the keyword, the search keyword can be obtained. Such as searching for "dehumidifier".
Step S780: and generating corresponding maintained task information according to the search keyword, wherein the maintained task information comprises a maintenance order number, a maintenance equipment number, maintenance fault description and a maintenance fault area.
Specifically, as shown in fig. 7, after the query, the maintenance task information of the dehumidifier is displayed. And displaying the repair order number, the repair equipment number, the repair failure description and the repair failure area corresponding to the search keyword.
Further, when the dehumidifier is input, a repair order number, a repair equipment number, a repair failure description, and a repair failure area related to the dehumidifier are displayed.
Through the steps S750 to S780, the method of the present application further has a task query function. When the equipment breaks down next time and needs to be maintained, the last maintenance record can be conveniently inquired, reference is provided for current maintenance, and maintenance efficiency is greatly improved.
In another embodiment of the present invention, as shown in fig. 8, the method further comprises:
step S810: obtaining a maintenance distribution statistical instruction;
step S820: and generating a maintenance statistical interface according to the maintenance distribution statistical instruction, wherein the maintenance statistical interface is used for displaying maintenance work order statistics, order taker statistics and fault type statistics.
After a maintenance distribution statistical instruction is acquired, automatically acquiring maintenance information registered by a person according to a task in the maintenance process at each time, and automatically performing statistics to display the maintenance work order statistics, the person receiving statistics and the fault type statistics.
Specifically, through the step S810 and the step S820, the statistical situation after the maintenance task is completed is realized.
In another embodiment of the present invention, as shown in fig. 9-10, the method further comprises:
step S910: acquiring a weight setting instruction;
when the weight setting is needed for each item to be maintained, the weight setting instruction is input.
Step S920: generating a weight setting interface according to the weight setting instruction, wherein the weight setting interface is used for displaying weight setting items and corresponding weight setting options;
wherein the weight setting item is used for displaying each item which can set the weight. Specifically, as shown in fig. 10, the weight setting items may be set to items such as "reliability", "security", "environmental protection", "energy saving", and "cost". The right sides of the "reliability", the "security", the "environmental protection", the "energy saving" and the "cost" are weight setting options, and it can also be understood that the weight setting options are occupied weight proportions.
Step S930: acquiring a target setting option set from the weight setting options according to the weight setting item displayed on the weight setting interface;
specifically, the user may manually input the occupied weight ratio in the weight setting option bar, for example, in this embodiment, the "reliability" weight is set to 20; the "security" weight is set to 10; the "Environment protection" weight is set to 20; the "energy saving" weight is set to 20 and the "cost" weight is set to 20.
Step S940: and generating a weight analysis image according to the target setting option.
Further, the weight analysis image is generated to more intuitively present the weight analysis situation.
Thus, through steps S910 to S940, the weight setting during data analysis can be realized, so as to ensure adjustability and flexibility of data processing, and further adapt to different customer requirements, and the application range is wide.
In another embodiment of the present invention, as shown in fig. 11, there is also provided an equipment maintenance task assignment management system, including an equipment maintenance task assignment management device, where the equipment maintenance task assignment management device includes:
a dispatch information obtaining module 110, configured to obtain equipment maintenance task dispatch information; the equipment maintenance task dispatching information is used for being dispatched to a maintenance task retriever;
A task taker information obtaining module 120, configured to obtain equipment maintenance task taker information after the equipment maintenance task assignment information is assigned to a maintenance task taker; the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained;
the confirmation information acquisition module 130 is configured to acquire equipment maintenance field confirmation information, which is obtained by determining the description of the fault problem in the fault area of the equipment to be maintained according to the information of the equipment maintenance task retriever; the equipment maintenance site confirmation information comprises field equipment state data and spare part receiving data;
a task execution information obtaining module 140, configured to obtain maintenance task execution information after maintaining the device to be maintained according to the field device state data and the spare part data; the maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance;
a task verification information obtaining module 150, configured to obtain task verification information indicating whether a task passes verification according to the failure cause and the state of the maintained device;
and the task verification judging module 160 is configured to judge whether to complete task verification according to the task verification information, and if so, generate a task verification success instruction, where the task verification success instruction is used to prompt the task taker that the maintenance task is completed.
For specific limitations of the device maintenance task assignment management apparatus, reference may be made to the above limitations of the device maintenance task assignment management method, which will not be described herein again. The modules in the device maintenance task distribution management device can be wholly or partially realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In another embodiment of the present invention, as shown in fig. 12, the equipment servicing task assignment management device further includes a weight adjustment setting device, and the weight adjustment setting device includes:
a weight instruction obtaining module 901, configured to obtain a weight setting instruction;
a weight interface generating module 902, configured to generate a weight setting interface according to the weight setting instruction, where the weight setting interface is used to display a weight setting item and a corresponding weight setting option;
a weight option setting module 903, configured to obtain a target setting option set from the weight setting options according to the weight setting item displayed on the weight setting interface;
And a weight analysis generating module 904, configured to generate a weight analysis image according to the target setting option.
In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as shown in fig. 13. The computer device includes a processor, a memory, a network interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a risk assessment method. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.
Those skilled in the art will appreciate that the architecture shown in fig. 13 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
The embodiment of the present invention further provides a computer device, which includes a memory and a processor, where the memory stores a computer program, and the processor implements the following steps when executing the computer program: acquiring equipment maintenance task distribution information; acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; acquiring equipment maintenance field confirmation information after confirming the fault problem description to the to-be-maintained equipment fault area according to the equipment maintenance task retriever information; acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; acquiring task verification information for selecting whether a task passes verification according to the fault reason and the state of the maintained equipment; and judging whether the task verification is finished or not according to the task verification information, if so, generating a task verification success instruction, wherein the task verification success instruction is used for prompting a task taker that the maintenance task is finished.
In this embodiment, the processor further implements the following steps when executing the computer program: and if the task verification is judged not to be completed, re-acquiring maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the received spare part data.
In another embodiment of the present invention, the processor further implements the following steps when executing the computer program: judging whether the equipment to be maintained has a fault according to the field equipment state data; if the judgment result is yes, acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; and if the judgment result is negative, generating a fault-free instruction, wherein the fault-free instruction is used for reminding a task taker of not needing to maintain the equipment.
In another embodiment of the present invention, the processor further implements the following steps when executing the computer program: acquiring a task evaluation instruction; generating a task evaluation interface according to the task evaluation instruction, wherein the task evaluation interface is used for displaying task evaluation options and corresponding score options; acquiring a target score option selected from the score options according to the task evaluation options displayed in the task evaluation interface; and generating an evaluation completion evaluation finishing instruction according to the target score option.
In another embodiment of the present invention, the processor further implements the following steps when executing the computer program: acquiring a historical task query instruction; generating a historical query interface according to the historical task query instruction, wherein the historical query interface is used for displaying query search options; acquiring search keywords input according to the query search options; and generating corresponding maintained task information according to the search keyword, wherein the maintained task information comprises a maintenance order number, a maintenance equipment number, maintenance fault description and a maintenance fault area.
In another embodiment of the present invention, the processor further implements the following steps when executing the computer program: obtaining a maintenance distribution statistical instruction; and generating a maintenance statistical interface according to the maintenance distribution statistical instruction, wherein the maintenance statistical interface is used for displaying maintenance work order statistics, order taker statistics and fault type statistics.
In another embodiment of the present invention, the processor further implements the following steps when executing the computer program: acquiring a weight setting instruction; generating a weight setting interface according to the weight setting instruction, wherein the weight setting interface is used for displaying weight setting items and corresponding weight setting options; acquiring a target setting option set from the weight setting options according to the weight setting item displayed on the weight setting interface; and generating a weight analysis image according to the target setting option.
An embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the following steps: acquiring equipment maintenance task distribution information; acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; acquiring equipment maintenance field confirmation information after confirming the fault problem description to the to-be-maintained equipment fault area according to the equipment maintenance task retriever information; acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; acquiring task verification information for selecting whether a task passes verification according to the fault reason and the state of the maintained equipment; and judging whether the task verification is finished or not according to the task verification information, if so, generating a task verification success instruction, wherein the task verification success instruction is used for prompting a task taker that the maintenance task is finished.
In this further embodiment, the computer program when executed by the processor further implements the steps of: and if the task verification is judged not to be completed, re-acquiring maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the received spare part data.
In another embodiment of the present invention, the computer program further realizes the following steps when executed by the processor: judging whether the equipment to be maintained has a fault according to the field equipment state data; if the judgment result is yes, acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; and if the judgment result is negative, generating a fault-free instruction, wherein the fault-free instruction is used for reminding a task taker of not needing to maintain the equipment.
In another embodiment of the present invention, the computer program further realizes the following steps when executed by the processor: acquiring a task evaluation instruction; generating a task evaluation interface according to the task evaluation instruction, wherein the task evaluation interface is used for displaying task evaluation options and corresponding score options; acquiring a target score option selected from the score options according to the task evaluation options displayed in the task evaluation interface; and generating an evaluation completion evaluation finishing instruction according to the target score option.
In another embodiment of the present invention, the computer program further realizes the following steps when executed by the processor: acquiring a historical task query instruction; generating a historical query interface according to the historical task query instruction, wherein the historical query interface is used for displaying query search options; acquiring search keywords input according to the query search options; and generating corresponding maintained task information according to the search keyword, wherein the maintained task information comprises a maintenance order number, a maintenance equipment number, maintenance fault description and a maintenance fault area.
In another embodiment of the present invention, the computer program further realizes the following steps when executed by the processor: obtaining a maintenance distribution statistical instruction; and generating a maintenance statistical interface according to the maintenance distribution statistical instruction, wherein the maintenance statistical interface is used for displaying maintenance work order statistics, order taker statistics and fault type statistics.
In another embodiment of the present invention, the computer program further realizes the following steps when executed by the processor: acquiring a weight setting instruction; generating a weight setting interface according to the weight setting instruction, wherein the weight setting interface is used for displaying weight setting items and corresponding weight setting options; acquiring a target setting option set from the weight setting options according to the weight setting item displayed on the weight setting interface; and generating a weight analysis image according to the target setting option.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
In another embodiment of the present invention, as shown in fig. 14, the equipment servicing task dispatch management system further includes: an equipment ledger management apparatus 220, a maintenance management apparatus 230, a point inspection information apparatus 240, a spare part management apparatus 250, and a special equipment ledger management apparatus 260.
The device standing book management apparatus 220 is configured to filter device standing books;
the maintenance management device 230 is configured to record equipment maintenance information;
the point inspection information device 240 is used for counting equipment inspection point inspection work;
the spare part management device 250 is used for managing the access and storage of the maintenance spare parts;
the special equipment standing book management device 260 is used for managing the special equipment standing book.
In another embodiment of the present invention, as shown in fig. 15, the device ledger management apparatus 220 includes:
the standing book classification tree module 221 is used for quickly screening the equipment standing books by the user;
the standing book searching module 222 is used for searching the standing book by a user;
the standing book editing module 223 is used for editing the standing book by a user;
and the standing book extension information module 224 is used for adding remark information to the standing book information.
So, through setting up equipment standing book management 220 device has realized the remark to screening, search, the edition of the standing book of maintenance equipment and remark information, realizes integrating of function, and then richened this application greatly the function of system.
In another embodiment of the present invention, as shown in fig. 16, the maintenance management device 230 includes:
and the maintenance instruction book module 231 is used for inquiring the maintenance instruction book by a user during equipment maintenance so as to facilitate the equipment maintenance.
A maintenance plan module 232, configured to obtain an equipment maintenance plan;
a maintenance confirmation module 234, configured to generate equipment maintenance confirmation information according to the equipment maintenance plan;
the maintenance executing module 235 is configured to generate maintenance executing information according to the device maintenance confirming information;
the maintenance evaluation module 236 is used for generating maintenance evaluation information according to the maintenance execution information;
and a maintenance recording module 237, configured to generate maintenance recording information according to the maintenance evaluation information.
In another embodiment of the present invention, as shown in fig. 17, the spot check information device 240 includes:
a spot inspection schedule generation module 241, configured to generate a spot inspection schedule;
a spot inspection task module 242, configured to generate a spot inspection task according to the spot inspection schedule; the point inspection task is used for guiding a task taker to complete the point inspection task;
and a spot check recording module 243, configured to register spot check information in a spot check process after the task retriever completes a spot check task, and generate a spot check record table.
And the inspection completion rate statistic module 244 is configured to obtain inspection record information in the inspection record table, and generate a completion rate statistic table to visually display the inspection records.
In another embodiment of the present invention, as shown in fig. 18, the spare part management apparatus 250 includes:
the spare part information module 251 is used for acquiring spare part information of a spare part which is inquired and maintained when a user maintains;
a purchase application module 252, configured to obtain purchase information of a user when purchasing a repair spare part;
a manual warehousing information registration module 253, configured to obtain spare part warehousing information when a user manually registers and maintains spare parts;
and a receiving application module 254 for acquiring receiving application information for the user to receive the service spare part.
Therefore, the spare part management device 250 realizes an information management module for maintaining spare parts during equipment maintenance, improves management efficiency, and further provides a solid foundation for task distribution.
In another embodiment of the present invention, as shown in fig. 19, the special equipment ledger management apparatus 260 includes:
the special equipment list module 261 is used for inquiring the required special maintenance equipment when the user maintains the equipment;
a special device adding module 262, configured to register information of the added special device by the user;
The special device editing module 263 is used for the user to edit the registered special device information again;
and the special equipment detail module 264 is used for recording the detail information of the special equipment so as to provide reference for a user to use the special equipment. Specifically, the detailed information includes a name of the special equipment, a company of the special equipment, whether information of the special equipment is complete, an engineer responsible for the special equipment, and remark information of the special equipment.
When the equipment is actually maintained, some special equipment such as a pressure vessel, lightning protection detection equipment, fire protection acceptance equipment and explosion-proof electrical equipment is necessarily required. Most of the interior of the current project or group adopts manual statistics and recording, and the special equipment ledger management device 260 is arranged in the application, so that the functions of inquiring, registering information and editing information of the special equipment are realized, the labor is saved, the work efficiency is improved, and the productivity and the equipment maintenance efficiency are greatly improved.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (10)
1. A device maintenance task dispatching management method is characterized by comprising the following steps:
acquiring equipment maintenance task distribution information; the equipment maintenance task dispatching information is used for being dispatched to a maintenance task retriever;
acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained;
acquiring equipment maintenance field confirmation information after confirming the fault problem description to the to-be-maintained equipment fault area according to the equipment maintenance task retriever information; the equipment maintenance site confirmation information comprises field equipment state data and spare part receiving data;
acquiring maintenance task execution information after maintaining the equipment to be maintained according to the field equipment state data and the received spare part data; the maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance;
acquiring task verification information for selecting whether a task passes verification according to the fault reason and the state of the maintained equipment;
and judging whether the task verification is finished or not according to the task verification information, if so, generating a task verification success instruction, wherein the task verification success instruction is used for prompting a task taker that the maintenance task is finished.
2. The equipment maintenance task dispatch management method of claim 1, wherein the determining whether task validation is complete according to the task validation information further comprises:
and if the judgment result is negative, returning to execute the maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the received spare part data.
3. The equipment servicing task dispatch management method of claim 1, the method further comprising:
judging whether the equipment to be maintained has a fault according to the field equipment state data;
if the judgment result is yes, the maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the received spare part data is executed;
and if the judgment result is negative, generating a fault-free instruction, wherein the fault-free instruction is used for reminding a task taker of not needing to maintain the equipment.
4. The equipment servicing task dispatch management method of any one of claims 1-3, wherein the method further comprises:
acquiring a task evaluation instruction;
generating a task evaluation interface according to the task evaluation instruction, wherein the task evaluation interface is used for displaying task evaluation options and corresponding score options;
Acquiring a target score option selected from the score options according to the task evaluation options displayed in the task evaluation interface;
and generating an evaluation completion evaluation finishing instruction according to the target score option.
5. The equipment servicing task dispatch management method of any one of claims 1-3, wherein the method further comprises:
acquiring a historical task query instruction;
generating a historical query interface according to the historical task query instruction, wherein the historical query interface is used for displaying query search options;
acquiring search keywords input according to the query search options;
and generating corresponding maintained task information according to the search keyword, wherein the maintained task information comprises a maintenance order number, a maintenance equipment number, maintenance fault description and a maintenance fault area.
6. The equipment servicing task dispatch management method of any one of claims 1-3, wherein the method further comprises:
obtaining a maintenance distribution statistical instruction;
and generating a maintenance statistical interface according to the maintenance distribution statistical instruction, wherein the maintenance statistical interface is used for displaying maintenance work order statistics, order taker statistics and fault type statistics.
7. The equipment maintenance task dispatching management system is characterized by comprising an equipment maintenance task dispatching management device, wherein the equipment maintenance task dispatching management device comprises:
the distribution information acquisition module is used for acquiring the distribution information of the equipment maintenance task; the equipment maintenance task dispatching information is used for being dispatched to a maintenance task retriever;
the task retriever information acquisition module is used for acquiring equipment maintenance task retriever information after the equipment maintenance task distribution information is distributed to a maintenance task retriever; the equipment maintenance task retriever information comprises a fault area and a fault problem description of equipment to be maintained;
the confirmation information acquisition module is used for acquiring equipment maintenance field confirmation information after the fault problem description is confirmed in the fault area of the equipment to be maintained according to the equipment maintenance task retriever information; the equipment maintenance site confirmation information comprises field equipment state data and spare part receiving data;
the task execution information acquisition module is used for acquiring maintenance task execution information after the equipment to be maintained is maintained according to the field equipment state data and the received spare part data; the maintenance task execution information comprises task starting time, fault reasons and equipment states after maintenance;
The task verification information acquisition module is used for acquiring task verification information for selecting whether a task passes verification according to the fault reason and the maintained equipment state;
and the task verification judging module is used for judging whether the task verification is finished according to the task verification information, if so, generating a task verification success instruction, and the task verification success instruction is used for prompting the task taker that the maintenance task is finished.
8. The equipment servicing task dispatch management system of claim 7, wherein the equipment servicing task dispatch management system further comprises:
the equipment standing book management device is used for screening the equipment standing books;
the maintenance management device is used for recording equipment maintenance information;
the point inspection information device is used for counting equipment inspection point inspection work;
a spare part management device for managing the entry and exit of the maintenance spare parts;
and the special equipment standing book management device is used for managing the special equipment standing book.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
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