CN115437786A - RPA task customization service management method, platform, server and readable storage medium - Google Patents

RPA task customization service management method, platform, server and readable storage medium Download PDF

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Publication number
CN115437786A
CN115437786A CN202211035451.XA CN202211035451A CN115437786A CN 115437786 A CN115437786 A CN 115437786A CN 202211035451 A CN202211035451 A CN 202211035451A CN 115437786 A CN115437786 A CN 115437786A
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rpa
task
rpa task
service function
user
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陈世海
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Shenzhen Huahua Technology Co ltd
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Shenzhen Huahua Technology Co ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/50—Allocation of resources, e.g. of the central processing unit [CPU]
    • G06F9/5005—Allocation of resources, e.g. of the central processing unit [CPU] to service a request
    • G06F9/5027—Allocation of resources, e.g. of the central processing unit [CPU] to service a request the resource being a machine, e.g. CPUs, Servers, Terminals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/54—Interprogram communication
    • G06F9/547—Remote procedure calls [RPC]; Web services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2209/00—Indexing scheme relating to G06F9/00
    • G06F2209/50—Indexing scheme relating to G06F9/50
    • G06F2209/508—Monitor
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2209/00—Indexing scheme relating to G06F9/00
    • G06F2209/54—Indexing scheme relating to G06F9/54
    • G06F2209/541—Client-server
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2209/00—Indexing scheme relating to G06F9/00
    • G06F2209/54—Indexing scheme relating to G06F9/54
    • G06F2209/549—Remote execution

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  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention discloses a RPA task customization service management method, a platform, a server and a readable storage medium, which are applied to a platform server, wherein the method comprises the following steps: releasing an RPA task service function; verifying user authority, receiving the type of the RPA task service function customized by the user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed; and inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute the RPA task program, and receiving and distributing the execution result of the RPA task to be processed reported by the RPA robot to a user. By providing a developed ordering service docking platform, the RPA user can order the RPA task service function according to the requirement and also can release the RPA task ordering requirement according to the requirement, and a third party or a platform party can accept the RPA service ordering requirement task and form a new RPA task service function, thereby adapting to the requirements of continuous updating of electronic services, diversification of RPA task types and individuation.

Description

RPA task customization service management method, platform, server and readable storage medium
Technical Field
The invention relates to the technical field of robot process automation, in particular to a RPA task customizing service management method, a platform, a server and a readable storage medium.
Background
A Process Automation Robot (RPA) is a product solution that automates manual activities by performing repetitive rule-based tasks. RPA mainly aims at completing automatic processing by using a human-computer interaction interface, and uses a software robot to replace manual operation.
The RPA is different from a traditional processing flow management platform (BPMS), does not need aggressive integration, does not need to change the bottom IT system/application system architecture of a user, does not need large-scale user training, does not need to use coding knowledge of the user, and can give full freedom to business personnel to reflect the change requirement to the corresponding automatic flow configuration under the condition of not relating to an IT team.
The RPA robot includes three components: designer, robot, controller. The designer is used for modeling an automatic process execution rule, and the controller controls the whole platform. In addition, a database is needed to store data such as automation scripts, account permissions, system configuration and operation logs.
The existing RPA task management platform acquires the RPA task to be processed sent by the system through a platform server; inquiring the states of a plurality of associated RPA robots, and determining that the associated RPA robots are in an idle state, wherein the idle state refers to the state of a robot process automation task responsible for the associated RPA robots is idle; the RPA task to be processed is issued to a target RPA robot in an idle state, so that the target RPA robot triggers a robot flow automation project, the robot flow automation project is used for calling a software robot to process the RPA task to be processed, and the RPA robot is a pre-deployed software module for processing data based on a preset rule; receiving engineering state information from a target RPA robot, wherein the engineering state information indicates the running state of a robot flow automation project; and receiving the execution result of the to-be-processed RPA task reported by the RPA robot, realizing a fast and accurate data processing task by calling the RPA robot, and improving the data processing efficiency and accuracy without manually inquiring data and filling information in sequence.
The existing RPA task management platform is single in function and often only exists for single tasks such as social security, finance and banking, along with popularization of intelligent, networked and paperless electronic services, the actual needs of users face more and more electronic services to be processed, and due to differences of regions and updating of the electronic services along with time, the existing PRA task management platform cannot provide RPA services with diversified and personalized task types.
Disclosure of Invention
In view of the foregoing, it is desirable to provide an RPA task subscription service management method, a platform, a server, and a readable storage medium.
The first aspect of the present invention provides a method for managing an RPA task subscription service, which is applied to a platform server and includes:
releasing an RPA task service function;
verifying user authority, receiving an RPA task service function type customized by a user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed;
and inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute an RPA task program, and receiving and distributing an execution result of the RPA task to be processed, which is reported by the RPA robot, to a user.
In a second aspect of the present invention, a method for managing an RPA task subscription service is provided, which is applied to a platform server, and includes:
receiving and releasing RPA task customization requirements;
verifying the developer authority and receiving an RPA task program which is reported by the developer and used for realizing the RPA task customizing requirement;
and issuing the RPA task program to all the related RPA robots, and issuing an RPA task service function corresponding to the RPA task customization requirement.
The third aspect of the present invention provides a method for managing service subscribed by RPA task, which is applied to a user client and includes:
inquiring and ordering RPA task service function;
reporting task data information corresponding to the RPA task service function according to the RPA task service function type;
and receiving and referring to the execution result of the RPA task service function.
In a fourth aspect of the present invention, a method for managing an RPA task subscription service is provided, which is applied to a user client, and includes:
inquiring and receiving RPA task customization requirements;
and reporting an RPA task program for realizing the RPA task customizing requirement.
In a fifth aspect of the present invention, a platform for managing an RPA task subscription service is provided, which includes a platform server, a plurality of associated background terminals, and a user client, wherein:
the platform server is used for issuing an RPA task service function; verifying user authority and receiving an RPA task service function type customized by a user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed; inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute an RPA task program, and receiving and distributing an execution result of the RPA task to be processed reported by the RPA robot to a user;
the relevant background terminal is used for receiving the RPA task to be processed issued by the platform server under the condition of being in an idle state; the background terminal is pre-installed with an RPA task program corresponding to each RPA task service function;
the user client is used for inquiring and ordering the RPA task service function; reporting task data information corresponding to the RPA task service function according to the RPA task service function type; and receiving and referring to the execution result of the RPA task service function.
The sixth aspect of the present invention provides an RPA task customizing service management platform, which includes a platform server, a plurality of associated background terminals, and a user client, wherein:
the platform server is used for receiving and releasing RPA task customization requirements; verifying the authority of a developer and receiving an RPA task program which is reported by the developer and used for realizing the RPA task customizing requirement; the RPA task program is issued to all the related RPA robots, and an RPA task service function corresponding to the RPA task customization requirement is issued;
the system comprises a correlation background terminal, a platform server and a platform server, wherein the correlation background terminal is used for receiving an RPA task program issued by the platform server and installing the RPA task program;
the user client is used for inquiring and receiving the RPA task customizing requirement; and reporting an RPA task program for realizing the RPA task customizing requirement.
A seventh aspect of the present invention provides a platform server, including:
the release display module is used for the RPA task service function and/or the RPA task customizing requirement;
the verification receiving module is used for verifying the user authority, receiving the RPA task service function type customized by the user, corresponding to the task data information of the RPA task service function, and generating an RPA task to be processed; receiving an RPA task program which is reported by a user and used for realizing the RPA task customizing requirement;
and the query management module is used for querying the states of the plurality of associated background terminals and determining that the RPA robots of the plurality of associated background terminals are in an idle state.
The control module issues the RPA task program to all related RPA robots and issues RPA task service functions corresponding to the RPA task customizing requirements; and the RPA task to be processed is issued to the RPA robot in an idle state to execute a corresponding RPA task program.
An eighth aspect of the present invention provides a computer storage medium storing one or more instructions adapted to be loaded by a processor and to perform the steps of the first aspect of the present invention and any possible implementation thereof as described above.
The invention has the beneficial effects that:
the invention provides a management method, a platform, a server and a readable storage medium for RPA task customizing service, wherein the management method comprises the steps of associating a plurality of background terminals pre-installed with RPA task programs and a user client (APP, a webpage or a small program) through a platform server, issuing an RPA task service function to the user client by the platform server, receiving and issuing an RPA task customizing requirement, selecting the RPA task service function required by ordering through the user client, reporting the RPA task customizing requirement through the user client, receiving and solving the RPA task customizing requirement by a third party (an RPA service developer), reporting the RPA task program for realizing the RPA task customizing requirement to the platform server, generating a new RPA task service function by the platform server, obtaining income by the third party through receiving the RPA service customizing requirement task, and obtaining income when the RPA task service function developed by the third party is ordered by the user. According to the technical scheme, a developed ordering service docking platform is provided, RPA users can order RPA task service functions according to needs and can also release RPA task ordering requirements according to self needs, and a third party or a platform party can accept the RPA service ordering requirement tasks and form new RPA task service functions, so that the requirements of electronic service continuous updating, RPA task type diversification and individuation are met.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Wherein:
fig. 1 is a flowchart of a first RPA task subscription service management method according to an embodiment of the present invention;
fig. 2 is a flowchart of a second RPA task subscription service management method according to an embodiment of the present invention;
fig. 3 is a flowchart of a third method for managing an RPA task customized service according to an embodiment of the present invention;
fig. 4 is a flowchart of a fourth method for managing an RPA task customized service according to an embodiment of the present invention;
fig. 5 is a block diagram of a structure of an RPA task subscription service management platform according to an embodiment of the present invention;
fig. 6 is a block diagram of a hardware structure of a platform server according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be obtained by a person skilled in the art without inventive step based on the embodiments of the present invention, are within the scope of protection of the present invention.
Embodiments of the present invention relate to Robot Process Automation (RPA). A robotic process automation system is an application that provides another way to automate an end-user's manual process by mimicking the end-user's manual process at a computer. The server is mainly responsible for RPA robot management, client management, various tasks distribution and management tasks, and the client is mainly responsible for starting RPA tasks and monitoring the running state of the RPA tasks.
Example 1
As shown in fig. 1, embodiment 1 of the present invention provides a method for managing an RPA task subscription service, which is applied to a platform server and includes:
s101, issuing an RPA task service function;
the platform server can issue all current RPA task service functions through a web interface so as to be convenient for a user to select.
S102, verifying user authority, receiving an RPA task service function type customized by a user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed;
the user registers the account number of the platform server in advance, when the user chooses the corresponding RPA task service function, the user pays through the payment module, and the user can select a batch of RPA task service functions in various modes such as member authority authentication and the like when registering the platform server.
Specifically, the S102 specifically includes:
verifying user authority and receiving an RPA task service function type customized by a user, collecting task data information of the RPA task service function by providing a preset information collection table or interface, processing the task data information and generating a corresponding to-be-processed RPA task, wherein the to-be-processed RPA task comprises the RPA task service function type and user information for executing an RPA task program.
S103, inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute an RPA task program, and receiving and distributing an execution result of the RPA task to be processed reported by the RPA robot to a user.
For example, the RPA task service function may be to purchase or remove social security, purchase or remove equity funds, grab invoices, declare personal taxes, declare value-added taxes, and invoice invoices on behalf of others. And when the user selects the corresponding RPA task service function, correspondingly generating an RPA task to be processed.
In one embodiment, when the pending RPA task is to purchase or remove a social security, the RPA robot performs operations including: acquiring personal information and salary data of employees, and calculating according to preset rules to obtain post-tax salary data; logging in a social insurance online service page by using prestored logging information, and identifying and loading a social insurance declaration page or a removal page entering the social insurance online service page; identifying an input item of the social insurance declaration page, and writing personal information and salary data correspondingly according to the input item; identifying the inspection result of the social insurance declaration page, and if the inspection is passed, declaring the social insurance of the employee; similarly, identifying an input item of the social insurance removal page, and writing personal information and salary data correspondingly according to the input item; and identifying the inspection result of the social insurance removal page, and removing the social insurance of the employee if the inspection is passed.
In one embodiment, when the pending RPA task is to purchase or remove a public accumulation fund, the RPA robot performs the following operations: acquiring personal information and salary data of employees, and calculating according to preset rules to obtain post-tax salary data; logging in a business page on the accumulation fund network by using pre-stored login information, and identifying and loading an accumulation fund report page or a removal page entering the business page on the accumulation fund network; identifying an input item of the accumulation fund declaration page, and writing personal information and salary data correspondingly according to the input item; identifying the inspection result of the accumulation fund declaration page, and if the inspection is passed, declaring the accumulation fund of the employee; similarly, identifying an input item of the accumulation fund removal page, and writing personal information and salary data correspondingly according to the input item; and identifying the inspection result of the accumulation fund removal page, and removing the accumulation fund of the employee if the inspection is passed.
In one embodiment, when the RPA task to be processed is declaring a personal tax or a value-added tax, the RPA robot performs the following operations: receiving a tax declaration instruction of a user; acquiring tax payment data according to the tax payment declaration instruction; opening the tax RPA robot; logging in a taxpayer account; selecting a taxpayer main body; filling, checking and storing corresponding tax payment data on a declaration page; and switching another taxpayer main body, and performing corresponding tax payment data filling, checking and storing on the declaring page until declaring individual taxes or value added taxes are completed.
In one embodiment, when the RPA task to be processed is invoice capture, the RPA robot performs the following operations: configuring login information of the RPA robot for logging in the electronic accounting system, capturing demand information and configuring a script for the RPA robot to automatically process; responding to the script, automatically logging in the electronic accounting system and acquiring a customer list summary table, wherein the customer list summary table at least comprises a customer name; the RPA robot traverses the client list summary table based on the invoice capture process, and automatically searches and captures invoice information which belongs to each client of the client list summary table and accords with capture demand information from a third-party tax system; the RPA robot sorts and accounts-enters the invoice information of each client according to different clients according to the voucher entering flow, and generates a bookkeeping voucher corresponding to each client; and generating the electronic account set of each client according to the plurality of accounting vouchers of each client in a preset format.
In one embodiment, when the RPA task to be processed is invoiced, the RPA robot automatically captures the detailed information (address, contact, collection mode, etc.) of the supplier and logs in the ticketing system for invoicing. After the invoice is issued, the supplier is reminded to go to a tax bureau to pick up or select express delivery according to requirements.
Example 2
As shown in fig. 2, embodiment 2 of the present invention provides a method for managing an RPA task subscription service, which is applied to a platform server and includes:
s201, receiving and releasing RPA task customization requirements;
when a user finds that the existing RPA task service function can not meet the self requirement, the user can release the RPA task customizing requirement on a platform and provide an RPA task customizing information acquisition table or an interface to acquire and develop information required by an RPA task program corresponding to the RPA task customizing requirement; and then publishing the RPA task subscription requirement on a subscription page.
S202, verifying the developer authority and receiving an RPA task program which is reported by the developer and used for realizing the RPA task customization requirement;
the developer can be a platform operator, or a third party can accept the RPA subscription requirement task after the platform is registered and authenticated.
And S203, issuing the RPA task program to all the related RPA robots, and issuing an RPA task service function corresponding to the RPA task customization requirement.
Example 3
As shown in fig. 3, embodiment 3 of the present invention provides a method for managing an RPA task subscription service, which is applied to a user client, and includes:
s301, inquiring and ordering RPA task service function;
s302, reporting task data information corresponding to the RPA task service function according to the RPA task service function type;
specifically, the S302 specifically includes: and reporting the task data information of the RPA task service function through a preset information acquisition form or an interface according to the type of the RPA task service function.
S303, receiving and consulting the execution result of the RPA task service function.
Example 4
As shown in fig. 4, embodiment 4 of the present invention provides a method for managing an RPA task subscription service, which is applied to a user client, and includes:
s401, inquiring and receiving RPA task customization requirements;
s402, reporting the RPA task program for realizing the RPA task customizing requirement.
Example 5
As shown in fig. 5, embodiment 5 of the present invention provides an RPA task subscription service management platform, which includes a platform server 100, a plurality of associated backend terminals 200, and a user client 300, where:
a platform server 100 for issuing RPA task service functions; verifying user authority and receiving an RPA task service function type customized by a user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed; inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute an RPA task program, and receiving and distributing an execution result of the RPA task to be processed reported by the RPA robot to a user;
the relevant background terminal 200 is used for receiving the RPA task to be processed issued by the platform server under the condition of being in an idle state; the background terminal is pre-installed with an RPA task program corresponding to each RPA task service function;
specifically, after the background terminal 200 is started, the RPA task state that the background terminal 200 is responsible for may be detected at regular time, if the RPA task is running, the "running" state is reported to the platform server 100, otherwise, the "idle" state is reported, when the background terminal 200 is in the "running" state, the task request issued by the platform server is no longer accepted, otherwise, if the background terminal 200 is in the idle state, the task request issued by the server is accepted. If the previous RPA task program has not sent a completion instruction to the platform server 100, and the background terminal 200 requests the platform server 100 to obtain a task again, the platform server 100 may determine that the previous task is in error, and at this time, the platform server 100 requests the background terminal 200 to report the current page screenshot, and then the current interface of the screenshot of the background terminal 200 is reported, so that a person can analyze the error condition conveniently.
In a specific embodiment, the background terminal 200 may be a Java version web server, and provides configurations such as an RPA start coordinate, an RPA running log directory, a running frequency, a background terminal ID identifier, and an RPA running white list, so that the background terminal 200 runs flexibly and stably through these configurations. The embodiment of the present application does not limit the specific configuration of the backend terminal 200.
A user client 300 for querying and ordering the RPA task service function; reporting task data information corresponding to the RPA task service function according to the RPA task service function type; and receiving and referring to the execution result of the RPA task service function.
Specifically, the user may enter the platform page through the user client 300, and set and send the RPA task to be processed. The user can select the task category and the client name, trigger the corresponding RPA task to be processed, and distribute and process the task by sending the RPA task to the platform server. Where the client name may be a third party organization or enterprise that delegates the task, without limitation.
Specifically, the RPA robot states of the plurality of associated backend terminals 200 are queried, and the backend terminal in the idle state of the RPA robot in the plurality of associated backend terminals 200 is determined, where the idle state of the RPA robot indicates that the robot process automation task state in which the associated backend terminal 200 is responsible is idle.
The platform server 100 may select one associated backend terminal 200 in an idle state as the target backend terminal 200, and allocate the task to the target backend terminal 200 for processing. In the embodiment of the present application, when the platform server 100 issues the RPA task to be processed, the platform server may be assigned to different background terminals 200 according to the corresponding rules of the background to execute the corresponding RPA robot processing task.
In a specific embodiment, on the operation page of the platform, the user may select a task in a multi-selection manner, and may also select data for task execution, and then the platform server 100 sends the data to the corresponding RPA robot to execute the task.
In an alternative embodiment, the association backend 200 may periodically report the status to the platform server 100 and obtain the task from the platform server 100 in the idle state. Optionally, under the condition that no associated backend terminal 200 is in the idle state, the platform server 100 may preferentially select the backend terminal 200 with a smaller number of tasks to allocate the RPA task to be processed. Only one RPA robot processes data at the same time at each background terminal 200, the RPA tasks to be processed can be queued for processing in sequence, and different RPA tasks to be processed can use different RPA robots.
Further, when the target background terminal 200 acquires the RPA task to be processed, the software robot may be triggered to run according to the RPA project name given by the platform server 100, and a corresponding RPA project is run, which is also referred to as an RPA robot in this embodiment of the present application.
In conventional workflow automation technology tools, an action list of automation tasks is generated by a programmer and an internal application program interface or a dedicated scripting language is used as an interface with a background system. Robot process automation monitors the work performed by a user in a Graphical User Interface (GUI) in an application software and automatically repeats the work directly on the GUI. In the embodiment of the application, the RPA robot is deployed in advance, the operation rule of the RPA robot is configured, and the RPA robot can execute corresponding data processing operation.
In the embodiment of the present application, when one backend terminal 200 executes an RPA task to be processed through an RPA robot, a display interface of the backend terminal 200 may display an interface corresponding to an operation of the RPA robot, which is similar to an interface display of a display when a user client is manually operated. The platform server 100 in the embodiment of the present application may also manage the RPA robot, and the background may add, edit, and delete the RPA robot.
In an optional implementation manner, the platform server 100 stores a corresponding relationship between preset account information, task categories, and a software robot; the RPA task to be processed carries target account information and task category;
when the target background terminal 200 starts the RPA project, it may also monitor the RPA project in real time, monitor whether the RPA project operates normally, and send the above-mentioned project state information to the platform server 100 in real time, that is, if a downtime occurs or the RPA robot stops operating, the state is reported to the platform server 100. The platform server 100 judges whether the task is completed correctly according to the running condition of the current task, and if the task is completed correctly, the current RPA task to be processed can be triggered to run again.
If the RPA task is running, reporting a "running" state to the platform server 100, otherwise reporting an "idle" state, and when the target background terminal 200 is in the "running" state, no longer receiving the task request issued by the platform server 100, otherwise, if the target background terminal 200 is in the idle state, receiving the task request issued by the platform server 100.
The platform server 100 may provide data interaction interfaces required by various tasks to the RPA robot to complete management of data interaction and task-related execution conditions, and finally may display corresponding pages in the background system.
Optionally, when the platform server 100 does not receive the report information of the background terminal 200 to which the RPA task to be processed has been allocated within the preset time period, it may be determined that the background terminal 200 is in an abnormal offline state, and a task may not be allocated to the background terminal 200.
And when the execution result of the to-be-processed RPA task reported by the RPA robot is not received, if a task acquisition request from the target background terminal 200 is received, recording the working exception of the target software robot.
Specifically, when the execution result reported by the RPA robot is received as completion, the RPA task to be processed may be continuously allocated to the target backend terminal 200. If the RPA robot of the current to-be-processed RPA task has not sent a completion instruction to the platform server 100, and the background terminal 200 wants to acquire the task again, the platform server 100 may determine that the current task has made an error, and record that the target software robot is abnormal in operation. Optionally, at this time, the platform server 100 may request the target backend terminal 200 to report the screenshot of the current interface, and then the backend terminal 200 performs the screenshot of the interface and reports the screenshot to the platform server 100, so that the personnel can analyze the error condition conveniently. The RPA robotic process may be suspended in the event of an error or the like, switching to completion of the task by manual processing.
Example 6
As shown in fig. 5, embodiment 6 of the present invention provides an RPA task subscription service management platform, including a platform server 100, a plurality of associated backend terminals 200, and a user client 300, where:
a platform server 100, configured to receive and issue RPA task subscription requirements; verifying the authority of a developer and receiving an RPA task program which is reported by the developer and used for realizing the RPA task customizing requirement; the RPA task program is issued to all the related RPA robots, and the RPA task service function corresponding to the RPA task customizing requirement is issued;
the system comprises a correlation background terminal 200, a platform server and a platform server, wherein the correlation background terminal is used for receiving an RPA task program issued by the platform server and installing the RPA task program;
the user client 300 is used for inquiring and receiving RPA task customization requirements; and reporting an RPA task program for realizing the RPA task customizing requirement.
Background terminals 200 referred to in embodiments of the present application include, but are not limited to, other portable devices such as laptop computers or tablet computers. In some embodiments, the device is not a portable communication device, but is a desktop computer. Alternatively, a virtual computer may be possible in some embodiments.
Example 7
As shown in fig. 6, embodiment 7 of the present invention provides a platform server 100, including:
the publishing display module 110 is used for the RPA task service function and/or the RPA task customizing requirement;
the verification receiving module 120 is configured to verify user permission, receive an RPA task service function type customized by a user, correspond to task data information of the RPA task service function, and generate an RPA task to be processed; receiving an RPA task program which is reported by a user and is used for realizing the RPA task customizing requirement;
the query management module 130 is configured to query states of multiple associated background terminals, and determine that the RPA robots of the multiple associated background terminals are in an idle state.
The control module 140 issues the RPA task program to all the associated RPA robots, and issues an RPA task service function corresponding to the RPA task customization requirement; and the RPA task to be processed is issued to the RPA robot in an idle state to execute a corresponding RPA task program.
Example 8
Embodiment 8 of the present invention provides a computer storage medium having stored thereon one or more instructions adapted to be loaded by a processor and to perform the steps of the first aspect of the present invention and any possible implementation thereof as described above.
The invention provides a management method, a platform, a server and a readable storage medium for RPA task customizing service, wherein the platform server is used for associating a plurality of background terminals pre-installed with RPA task programs and a user client (APP, a webpage or a small program), the platform server issues RPA task service functions to the user client, receives and issues RPA task customizing requirements, the user client can select RPA task service functions required by ordering, and can report the RPA task customizing requirements, a third party (RPA service developer) can bear and solve the RPA task customizing requirements and report the RPA task programs for realizing the RPA task customizing requirements to the platform server, the platform server generates new RPA task service functions, and the third party can obtain earnings by bearing the RPA service customizing requirement tasks and can also obtain earnings when the user orders the RPA task service functions developed by the third party. According to the technical scheme, by providing a developed ordering service docking platform, the RPA user can order the RPA task service function according to the needs and can also issue the RPA task ordering requirements according to the needs, and a third party or a platform party can bear the RPA service ordering requirement task and form a new RPA task service function, so that the requirements of continuous updating of electronic services, diversification of RPA task types and individuation are met.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a non-volatile computer-readable storage medium, and can include the processes of the embodiments of the methods described above when the program is executed. Any reference to memory, storage, database or other medium used in the embodiments provided herein can include non-volatile and/or volatile memory. Non-volatile memory can include read-only memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), rambus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above examples only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the present application. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent application shall be subject to the appended claims.

Claims (10)

1. A RPA task order service management method is applied to a platform server, and is characterized in that the method comprises the following steps:
releasing an RPA task service function;
verifying user authority and receiving an RPA task service function type customized by a user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed;
and inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute an RPA task program, and receiving and distributing an execution result of the RPA task to be processed, which is reported by the RPA robot, to a user.
2. The RPA task customizing service management method according to claim 1, wherein the verifying the user authority and receiving the type of the RPA task service function customized by the user, the generating a to-be-processed RPA task corresponding to task data information of the RPA task service function, specifically comprises:
verifying user authority and receiving an RPA task service function type customized by a user, collecting task data information of the RPA task service function by providing a preset information collection table or interface, processing the task data information and generating a corresponding to-be-processed RPA task, wherein the to-be-processed RPA task comprises the RPA task service function type and user information for executing an RPA task program.
3. A RPA task order service management method is applied to a platform server, and is characterized in that the method comprises the following steps:
receiving and releasing RPA task customization requirements;
verifying the authority of a developer and receiving an RPA task program which is reported by the developer and used for realizing the RPA task customizing requirement;
and issuing the RPA task program to all the related RPA robots, and issuing the RPA task service function corresponding to the RPA task customizing requirement.
4. A RPA task subscription service management method is applied to a user client, and is characterized in that the method comprises the following steps:
inquiring and ordering RPA task service function;
reporting task data information corresponding to the RPA task service function according to the RPA task service function type;
and receiving and referring to the execution result of the RPA task service function.
5. The RPA task customizing service management method according to claim 4, wherein the reporting of the task data information corresponding to the RPA task service function according to the RPA task service function type specifically includes:
and reporting the task data information of the RPA task service function through a preset information acquisition form or an interface according to the type of the RPA task service function.
6. A RPA task subscription service management method is applied to a user client, and is characterized in that the method comprises the following steps:
inquiring and receiving RPA task customization requirements;
and reporting an RPA task program for realizing the RPA task customizing requirement.
7. The RPA task customizing service management platform is characterized by comprising a platform server, a plurality of associated background terminals and a user client, wherein:
the platform server is used for issuing an RPA task service function; verifying user authority, receiving an RPA task service function type customized by a user, corresponding to task data information of the RPA task service function, and generating an RPA task to be processed; inquiring the RPA robot in an idle state, issuing the RPA task to be processed to the RPA robot in the idle state to execute an RPA task program, and receiving and distributing an execution result of the RPA task to be processed reported by the RPA robot to a user;
the relevant background terminal is used for receiving the RPA task to be processed issued by the platform server under the condition of being in an idle state; the background terminal is provided with an RPA task program corresponding to each RPA task service function in advance;
the user client is used for inquiring and ordering the RPA task service function; reporting task data information corresponding to the RPA task service function according to the RPA task service function type; and receiving and referring to the execution result of the RPA task service function.
8. The RPA task customizing service management platform is characterized by comprising a platform server, a plurality of associated background terminals and a user client, wherein:
the platform server is used for receiving and releasing RPA task customization requirements; verifying the authority of a developer and receiving an RPA task program which is reported by the developer and used for realizing the RPA task customizing requirement; the RPA task program is issued to all the related RPA robots, and the RPA task service function corresponding to the RPA task customizing requirement is issued;
the system comprises a correlation background terminal, a platform server and a platform server, wherein the correlation background terminal is used for receiving an RPA task program issued by the platform server and installing the RPA task program;
the user client is used for inquiring and bearing the RPA task customization requirement; and reporting an RPA task program for realizing the RPA task customizing requirement.
9. A platform server, comprising:
the release display module is used for the RPA task service function and/or the RPA task customizing requirement;
the verification receiving module is used for verifying the user authority, receiving the RPA task service function type customized by the user, corresponding to the task data information of the RPA task service function, and generating an RPA task to be processed; receiving an RPA task program which is reported by a user and used for realizing the RPA task customizing requirement;
and the query management module is used for querying the states of the plurality of associated background terminals and determining that the RPA robots of the plurality of associated background terminals are in an idle state.
The control module issues the RPA task program to all related RPA robots and issues RPA task service functions corresponding to the RPA task customizing requirements; and the RPA task to be processed is issued to the RPA robot in an idle state to execute a corresponding RPA task program.
10. A computer storage medium having stored thereon one or more instructions adapted to be loaded by a processor and to perform the steps of the RPA task subscription service management method according to any of claims 1-7.
CN202211035451.XA 2022-08-26 2022-08-26 RPA task customization service management method, platform, server and readable storage medium Pending CN115437786A (en)

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