CN110728491B - Work order processing method and device, computer equipment and storage medium - Google Patents
Work order processing method and device, computer equipment and storage medium Download PDFInfo
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Abstract
The invention provides a work order processing method and device, computer equipment and a storage medium. The method comprises the following steps: pre-configuring a plurality of work order templates and generating a work order to be processed based on the work order templates; acquiring a work order node list of a work order to be processed; acquiring a current processing node from a work order node list; converting the current processing node of the work order to be processed into a task and adding the task to a task pool; responding to a task request of a work order processor, and distributing the tasks in the task pool to the work order processor; receiving a processing result of a task; and judging whether the processing node in the work order node list corresponding to the task is processed, if not, acquiring the next node in the work order node list as the current processing node for processing, and if so, finishing the processing of the work order to be processed. By the method and the device, the work order can be generated quickly, and the processing nodes in the work order can be distributed flexibly.
Description
Technical Field
The present invention relates to the field of work order processing technologies, and in particular, to a work order processing method and apparatus, a computer device, and a storage medium.
Background
The work orders processed in the conventional work order system are all work orders of transaction flow type, are all fixed flows, and participants in the fixed flows are fixed, and the information transmission path is fixed, for example, the flow of approval reimbursement includes the following fixed sub-flows: the application submitted by the reimburser, the first review of the department manager A, the second review of the chief deputy B, the examination and approval of the chief manager C and the examination and approval of the financial affairs D are carried out, namely, the processing nodes included in the processing flow are fixed and the processors on each processing node are fixed.
With the diversification and complication of work order contents and the real-time property of work order processing, the work is no longer limited to work orders of transaction flows, such as work orders for analyzing and processing safety entity data, work orders for auditing the safety of the safety entity data, and the like, and some work in the aspect of business processing also needs to be completed through the work orders.
Therefore, it is a technical problem to be solved in the art to provide a method and an apparatus for processing a work order, a computer device, and a storage medium to rapidly generate a work order and flexibly allocate processing nodes in the work order.
Disclosure of Invention
The present invention is directed to a method, an apparatus, a computer device and a storage medium for processing a work order, which are used to solve the above technical problems in the prior art.
In one aspect, the present invention provides a method for processing a work order.
The processing method of the work order comprises the following steps: step S1: pre-configuring a plurality of work order templates, wherein each work order template comprises a work order node list which comprises a plurality of processing nodes; step S2: responding to the operation of selecting the work order template by the user, and determining one work order template as a target work order template in the plurality of work order templates; step S3: displaying an information input component corresponding to the target work order template; step S4: receiving information input by a user in the information input assembly to generate a work order to be processed; step S5: acquiring the work order node list of the work order to be processed; step S6: acquiring a current processing node in the work order node list; step S7: converting the current processing node of the work order to be processed into a task; step S8: adding the task to a task pool; step S9: responding to a task request of a work order processor, and distributing the tasks in the task pool to the work order processor; step S10: receiving a processing result of the task; step S11: and judging whether the processing node in the work order node list corresponding to the task is processed, if not, acquiring the next node in the work order node list as the current processing node, returning to the step S6, and if so, finishing the processing of the work order to be processed.
Further, the processing nodes include a modification node, an analysis node, and an approval node, wherein if the current processing node is the modification node, after the step S9 and before the step S10, the processing method further includes: and when the processing opinion of the work order processor is passed, calling a corresponding modification script to modify.
Further, the work order template further comprises a finishing command, and after the work order to be processed is finished, the processing method further comprises the following steps: and executing the completion command.
Further, the step S1 includes: configuring work order type description information, configuring the work order node list and configuring the processing identity of a work order processor required by each processing node; the step S9 includes: and acquiring a task matched with the identity of the work order processor in the task pool as a target task, and distributing the target task to the work order processor, wherein the processing identity of a processing node corresponding to the target task is the same as the identity of the work order processor.
Further, the information input component comprises a priority input component and a processing deadline input component; the step S9 includes: and acquiring a task with the highest priority and the shortest processing deadline from the task pool as a target task, and distributing the target task to the work order processor.
Further, the step S9 includes: and acquiring the capability evaluation parameter of the work order processor, acquiring a task corresponding to the capability evaluation parameter in the task pool as a target task, and distributing the target task to the work order processor, wherein the capability evaluation parameter is obtained by calculation according to a historical work order processing log of the work order processor.
Further, the information input component comprises a work order attendee input component; the processing method further comprises the following steps: and sending the processing progress information of the work order to be processed to the work order attention person.
In another aspect, the present invention provides a work order processing apparatus.
This processing apparatus of work order includes: the system comprises a configuration module, a processing module and a processing module, wherein the configuration module is used for pre-configuring a plurality of work order templates, the work order templates comprise work order node lists, and the work order node lists comprise a plurality of processing nodes; the first response module is used for responding to the operation that the user selects the work order template and determining one work order template as a target work order template in the plurality of work order templates; the display module is used for displaying the information input component corresponding to the target work order template; the first receiving module is used for receiving the information input by the user in the information input assembly so as to generate a work order to be processed; the first acquisition module is used for acquiring the work order node list of the work order to be processed; the second acquisition module is used for acquiring the current processing node from the work order node list; the conversion module is used for converting the current processing node of the work order to be processed into a task; the adding module is used for adding the task to a task pool; the second response module is used for responding to a task request of a work order processor and distributing the tasks in the task pool to the work order processor; the second receiving module is used for receiving the processing result of the task; and the judging module is used for judging whether the processing of the processing node in the work order node list corresponding to the task is finished, acquiring the next node in the work order node list as the current processing node if the processing is not finished, and finishing the processing of the work order to be processed if the processing is finished.
To achieve the above object, the present invention also provides a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the above method when executing the computer program.
To achieve the above object, the present invention also provides a computer-readable storage medium having stored thereon a computer program which, when being executed by a processor, carries out the steps of the above method.
The work order processing method, the work order processing device, the computer equipment and the storage medium provided by the invention have the advantages that the work order template is pre-configured, when the work order to be processed is generated, the work order template is generated based on the work order, the work orders with the same processing flow can be generated through the same work order template, and a user does not need to configure processing nodes for each work order, so that the work order is generated simply and quickly; the configured work order template comprises a work order node list which comprises a plurality of processing nodes, when a work order is processed, each processing node is converted into a task and added to a task pool, a work order processor requests the task from the task pool to realize the processing of one processing node, after one task is completed, whether the processing nodes in the work order node list corresponding to the task are all processed is judged, if all the processing nodes are all processed, the work order is completed, and if not all the processing nodes are obtained to continue processing until the work order is completed, so that the control and standardization of a work order processing flow can be guaranteed, and meanwhile, the flexible allocation of the processing nodes can be realized.
Drawings
FIG. 1 is a flowchart of a method for processing a work order according to an embodiment of the present invention;
FIG. 2 is a block diagram of a processing apparatus for processing a work order according to a second embodiment of the present invention;
fig. 3 is a hardware structure diagram of a computer device according to a third embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The invention provides a work order processing method, a device, computer equipment and a storage medium, wherein a plurality of work order templates are pre-configured in the work order processing method, the work order templates comprise work order node lists, each work order node list comprises a plurality of processing nodes, the plurality of processing nodes and the sequence form a work order processing flow, the work order node lists are different, the work orders are different in processing flow, when a work order is generated, one work order template is determined to be a target work order template in the plurality of work order templates in response to the operation of selecting the work order template by a user, then an information input component corresponding to the target work order template is displayed, the information input by the user is received through the information input component, and the work order to be processed is generated; when a work order is processed, a work order node list of the work order to be processed is obtained, a current processing node is obtained from the work order node list, the current processing node of the work order to be processed is converted into a task and is added to a task pool, the whole task pool comprises a plurality of tasks, the tasks are mutually independent, a work order processor sends a task request when processing the work order node, at the moment, the tasks in the task pool are distributed to the work order processor in response to the task request of the work order processor, after one task is processed, the processing result of the task is received, whether the processing of the node in the work order node list corresponding to the task is finished or not is judged, if the processing is not finished, the next node in the work order node list is obtained as the current processing node, the next node is converted into the task again and is processed subsequently, and if the processing of the processing nodes in the work order node list is finished, the pending work order processing is complete. Therefore, based on the processing method of the work order provided by the invention, on one hand, the work order template is adopted to generate the work order, and the work orders with the same processing flow can be generated by adopting the same work order template, so that a user does not need to configure processing nodes aiming at each work order, and the work order is generated simply and quickly; on the other hand, when a work order is processed, each processing node of the work order is converted into a task to be added to the task pool, a work order processor completes the processing nodes in a task requesting mode, and when one processing node is completed, the next processing node is converted into a task to be added to the task pool, so that all the processing nodes of the work order are flexibly distributed. In conclusion, the processing method of the work order provided by the invention can ensure the controllability and standardization of the processing flow and realize the flexible allocation of the processing nodes.
Specific embodiments of a method, an apparatus, a computer device, and a storage medium for processing a work order according to the present invention will be described in detail below.
Example one
The embodiment of the invention provides a work order processing method, which can realize the rapid generation of a work order and the flexible allocation of processing nodes in the work order. Specifically, fig. 1 is a flowchart of a method for processing a work order according to an embodiment of the present invention, and as shown in fig. 1, the method for processing a work order includes steps S101 to S111 as follows.
Step S101: a number of work order templates are preconfigured.
The work order template comprises a work order node list, the work order node list comprises a plurality of processing nodes of the work order, and the processing nodes and the sequence of the processing nodes form a processing flow of the work order. The administrator may configure the work order template, which mainly includes configuring processing nodes in the work order node list, and optionally, for a work order for processing the secure entity data, the processing nodes include a modification node, an analysis node, and an approval node, where the modification node, the analysis node, and the approval node may include a primary node and a high-level node, and the like. Wherein, modifying the node comprises modifying information such as black and white state, security level and the like in the security entity data; analyzing the nodes comprises analyzing virus types, attack paradigms and the like represented by the data of the security entities; the approval node comprises transactional approval.
Step S102: and responding to the operation of selecting the work order template by the user, and determining one work order template as a target work order template in the plurality of work order templates.
Optionally, thumbnail information of the work order template may be displayed on the interactive page, and the user determines one work order template according to the thumbnail information; alternatively, the user may input selection conditions for some work orders, and hit one work order template among the plurality of work order templates according to the selection conditions input by the user. In any manner, the determined work order template is defined as the target work order template.
Step S103: and displaying the information input component corresponding to the target work order template.
Different work order templates can be provided with different information input components, and based on the information input components, a user can realize personalized parts of the work orders and description of work order details on the basis of the work order templates so as to generate the work orders. When the target work order template is specified in step S102, the information input means corresponding to the target work order template is displayed in step S103. The information input component may be an information input box, a menu selection box, or the like.
Step S104: and receiving information input by a user in the information input component to generate a to-be-processed work order.
In step S104, the target work order template and the information input by the user are fused to generate a work order to be processed.
Step S105: and acquiring a work order node list of the work orders to be processed.
Step S106: and acquiring the current processing node in the work order node list.
And in the initial state, acquiring a first node in the work order node list as a current processing node. And acquiring the next processing node as the current processing node after finishing one processing node.
Step S107: and converting the current processing node of the work order to be processed into a task.
In this step S107, the processing nodes are packaged in the form of tasks, and one task completion corresponds to one processing node being processed.
Step S108: adding the task to the task pool.
Step S109: in response to a task request by a work order handler, tasks in the task pool are assigned to the work order handler.
The task pool comprises a plurality of tasks, each task corresponds to a processing node of different work orders, namely the processing nodes of the work orders are converted into tasks and added into the same task pool, the respective processing flow of each work order does not need to be maintained, and a work order processor only needs to request the tasks in the task pool and process the tasks, so that the processing of the work order processing nodes is realized. For the user submitting the work order, the purpose of processing the work order according to the work order processing flow is achieved, and for the work order processor, the user only needs to process the requested task without paying attention to the complete work order.
Step S110: and receiving a processing result of the task.
After the work order processor finishes processing the work order, the work order processor can submit the processing result of the task. For example, the processing result is the modified safety entity data for the modification node, the analysis result is the analysis result for the safety entity data for the analysis node, the approval result is the approval opinion for the approval node, including pass and reject, and when the approval opinion is reject, the approval result can be rejected to the work order submitter to submit the work order again or cancel the work order.
Step S111: and judging whether the processing node in the work order node list corresponding to the task is processed, if not, acquiring the next node in the work order node list as the current processing node, returning to the step S106, and if so, finishing the processing of the work order to be processed.
Optionally, in the work order node list, a node identifier is set for each processing node, where the node identifier includes sequence information of the processing node in the work order node list and the work order node list to which the processing node belongs. The generated task and the returned processing result both comprise the node identification. And obtaining a work order node list corresponding to the task and a processing node corresponding to the task in the work order node list according to the processing result, and further judging whether the processing node in the work order node list corresponding to the task is processed.
By adopting the method for processing the work order provided by the embodiment, the work order template is pre-configured, when the work order to be processed is generated, the work order with the same processing flow can be generated through the same work order template based on the work order template, and a user does not need to configure processing nodes for each work order, so that the work order is generated simply and quickly; the configured work order template comprises a work order node list which comprises a plurality of processing nodes, when a work order is processed, each processing node is converted into a task and added to a task pool, a work order processor requests the task from the task pool to realize the processing of one processing node, after one task is completed, whether the processing nodes in the work order node list corresponding to the task are all processed is judged, if all the processing nodes are all processed, the work order is completed, and if not all the processing nodes are obtained to continue processing until the work order is completed, so that the control and standardization of a work order processing flow can be guaranteed, and meanwhile, the flexible allocation of the processing nodes can be realized.
Optionally, in an embodiment, for the modified node, after the step S109 is executed and before the step S110 is executed, the method for processing the work order further includes: and when the processing opinion of the work order processor is passed, calling the corresponding modification script to modify.
Specifically, for the modification node, when the content of the work order processing, such as the secure entity data, cannot be modified, that is, when the processing opinion of the work order processor is rejected, the modification node can reject to the work order submitter to submit the work order again or to cancel the work order. When the content of the work order processing can be modified, the preset modification script is called to modify the content without the need of a work order processor to execute specific modification steps.
By adopting the method for processing the work order provided by the embodiment, the work of a work order processor can be simplified, and the processing efficiency of the work order is improved.
Optionally, in an embodiment, the work order template further includes a completion command, and after the processing of the work order to be processed is completed, the method for processing the work order further includes: the complete command is executed.
Specifically, when all processing nodes of the work order to be processed are converted into tasks and completed, a completion command configured in the work order template is executed, where the completion command may include a command for uploading the entire processing result of the work order to a server, or may also include a command for sending the entire processing result of the work order to a predetermined person by means of mail, short message, or the like.
By adopting the method for processing the work order provided by the embodiment, the automation capacity of work order processing can be improved.
Optionally, in an embodiment, the step S101 includes: the method includes configuring work order type description information, configuring a work order node list, and configuring a processing identity of a work order handler required by each processing node. Step S109 includes: and acquiring a task matched with the identity of the work order processor in the task pool as a target task, and distributing the target task to the work order processor, wherein the processing identity of a processing node corresponding to the target task is the same as the identity of the work order processor.
Specifically, for the work order processor, the processing identity may be set according to the characteristics of the work order processor, for example, the processing identity includes a virus analysis expert, an attack defense expert, and the like, and when the work order processor configures the work order, the processing identity of the work order processor required by the processing node is configured, so that when the work order processor requests a task and pulls the task from the task pool, the task matched with the identity of the work order processor is obtained in the task pool as a target task, the processing identity of the processing node corresponding to the target task and the identity configured in the work order template are the same as the identity of the work order processor, and the work order is distributed to the appropriate work order processor.
By adopting the method for processing the work order provided by the embodiment, the adaptability of the work order processing node and a processor is improved, and the work order processing efficiency and accuracy are further improved.
Optionally, in one embodiment, the information input component includes a priority input component and a processing deadline input component. Step S109 includes: and acquiring the task with the highest priority and the shortest processing time limit from the task pool as a target task, and distributing the target task to the work order processor.
Specifically, when the user submits the work order, the priority and the processing deadline of the work order are submitted, so that when task allocation is performed, the task with the highest priority and the shortest processing deadline is preferentially allocated as the target task.
By adopting the method for processing the work order provided by the embodiment, the priority and the processing deadline of the work order can be ensured, and the task corresponding to the processing node of the work order with high priority and/or short processing deadline is prevented from being left in the task pool for a long time.
Optionally, in an embodiment, step S109 includes: and acquiring the capability evaluation parameters of the work order processor, acquiring tasks corresponding to the capability evaluation parameters in the task pool as target tasks, and distributing the target tasks to the work order processor, wherein the capability evaluation parameters are calculated according to the historical work order processing logs of the work order processor.
Specifically, when calculating the capability evaluation parameter of the work order processor, the historical work order processing log may be obtained, then the processing information of the processor may be extracted from the historical work order processing log, and then the capability evaluation parameter of the processor may be calculated according to the processing information of the processor. Wherein, in the process of work order processing, the work order processing log is recorded. The information of the processor of the work order, the information of the processing result and the like are recorded in the work order processing log, the processing information of the processor can comprise the professional grade, the professional type, the processed single quantity and the single quantity of the processing error, and the processing capacity of the processor can be quantitatively represented by the evaluation parameter of the capacity of the processor.
The tasks in the task pool have task requirement evaluation parameters, for example, information of the processing nodes includes priority, node type, submission time, waiting time, deadline, return times and the like, for a work order for processing the security entity data, information of the processing nodes further includes a virus tag and security entity data information, the security entity data information includes identification, virus group, keyword, security type and the like of the security entity data, and according to the information, the task requirement evaluation parameters after the processing nodes are converted into the tasks can be calculated, and the task requirement evaluation parameters can quantitatively represent required processing requirements of the current processing nodes.
Based on this, when the work order processor pulls the task, firstly the capability evaluation parameter of the work order processor is obtained, then the task requirement evaluation parameter of each task is obtained in the task pool, and the task with the task requirement evaluation parameter matched with the capability evaluation parameter is used as the target task.
By adopting the method for processing the work order provided by the embodiment, the adaptability of the work order processing node and a processor is improved, and the work order processing efficiency and accuracy are further improved.
Optionally, in one embodiment, the information input component comprises a work order attendee input component. The processing method further comprises the following steps: and sending the processing progress information of the work order to be processed to a work order attention person.
By adopting the method for processing the work order provided by the embodiment, the user adds the work order attention device when generating the work order to be processed, and the processing progress information of the work order to be processed can be automatically pushed to the work order attention device in the processing process of the work order to be processed.
Example two
Corresponding to the first embodiment, the second embodiment of the present invention provides a processing apparatus for a work order, and reference may be made to the above embodiments for details of some technical features and corresponding technical effects. Fig. 2 is a block diagram of a processing apparatus for a work order according to a second embodiment of the present invention, and as shown in fig. 2, the processing apparatus for a work order includes: the system comprises a configuration module 201, a first response module 202, a display module 203, a first receiving module 204, a first obtaining module 205, a second obtaining module 206, a conversion module 207, an adding module 208, a second response module 209, a second receiving module 210 and a judging module 211.
The configuration module 201 is configured to pre-configure a plurality of work order templates, where a work order template includes a work order node list, and the work order node list includes a plurality of processing nodes; a first response module 202, configured to determine, in response to an operation of selecting a work order template by a user, one work order template as a target work order template from among a plurality of work order templates; the display module 203 is used for displaying the information input component corresponding to the target work order template; the first receiving module 204 is used for receiving information input by a user in the information input component to generate a to-be-processed work order; a first obtaining module 205, configured to obtain a work order node list of a work order to be processed; a second obtaining module 206, configured to obtain a current processing node in the work order node list; the conversion module 207 is used for converting the current processing node of the work order to be processed into a task; an adding module 208 for adding tasks to the task pool; a second response module 209, configured to respond to the task request of the work order handler, allocate the tasks in the task pool to the work order handler; a second receiving module 210, configured to receive a processing result of the task; the determining module 211 is configured to determine whether processing of a processing node in the work order node list corresponding to the task is completed, if not, obtain a next node in the work order node list as a current processing node, and if so, end processing of the work order to be processed.
Optionally, in an embodiment, the processing nodes include a modification node, an analysis node, and an approval node, where if the current processing node is the modification node, the processing apparatus of the work order further includes a calling module, configured to call a corresponding modification script to modify when the processing opinion of the work order processor is passed after the second response module 209 allocates the tasks in the task pool to the work order processor and before the second receiving module 210 receives the processing result of the task.
Optionally, in an embodiment, the work order template further includes a completion command, and the processing apparatus for a work order further includes an execution module, configured to execute the completion command after the processing of the work order to be processed is completed.
Optionally, in an embodiment, the configuration module 201 includes a first configuration unit, a second configuration unit, and a third configuration unit, where the first configuration unit is configured to configure the work order type description information, the second configuration unit is configured to configure the work order node list, and the third configuration unit is configured to configure the processing identity of the work order handler required by each processing node; the second response module 209 allocates the tasks in the task pool to the work order handlers, and the specific steps executed include: and acquiring a task matched with the identity of the work order processor in the task pool as a target task, and distributing the target task to the work order processor, wherein the processing identity of a processing node corresponding to the target task is the same as the identity of the work order processor.
Optionally, in one embodiment, the information input component comprises a priority input component and a processing deadline input component; the second response module 209 allocates the tasks in the task pool to the work order handlers, and the specific steps executed include: and acquiring the task with the highest priority and the shortest processing time limit from the task pool as a target task, and distributing the target task to the work order processor.
Optionally, in an embodiment, the second response module 209 allocates the tasks in the task pool to the work order handler, and the specifically executed step includes: and acquiring the capability evaluation parameters of the work order processor, acquiring tasks corresponding to the capability evaluation parameters in the task pool as target tasks, and distributing the target tasks to the work order processor, wherein the capability evaluation parameters are calculated according to the historical work order processing logs of the work order processor.
Optionally, in one embodiment, the information input component comprises a work order attendee input component; the processing device of the work order also comprises a sending module which is used for sending the processing progress information of the work order to be processed to the worker order attention person.
EXAMPLE III
The embodiment also provides a computer device, such as a smart phone, a tablet computer, a notebook computer, a desktop computer, a rack server, a blade server, a tower server or a rack server (including an independent server or a server cluster composed of a plurality of servers) capable of executing programs, and the like. As shown in fig. 3, the computer device 01 of the present embodiment at least includes but is not limited to: a memory 011 and a processor 012, which are communicatively connected to each other via a system bus, as shown in fig. 3. It is noted that fig. 3 only shows the computer device 01 having the component memory 011 and the processor 012, but it is to be understood that not all of the shown components are required to be implemented, and that more or fewer components may be implemented instead.
In this embodiment, the memory 011 (i.e., a readable storage medium) includes a flash memory, a hard disk, a multimedia card, a card-type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable read-only memory (PROM), a magnetic memory, a magnetic disk, an optical disk, and the like. In some embodiments, the storage 011 can be an internal storage unit of the computer device 01, such as a hard disk or a memory of the computer device 01. In other embodiments, the memory 011 can also be an external storage device of the computer device 01, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), etc. provided on the computer device 01. Of course, the memory 011 can also include both internal and external memory units of the computer device 01. In this embodiment, the memory 011 is generally used to store an operating system installed in the computer device 01 and various application software, such as a program code of a processing device of the work order of the second embodiment. Further, the memory 011 can also be used to temporarily store various kinds of data that have been output or are to be output.
The processor 012 may be a Central Processing Unit (CPU), a controller, a microcontroller, a microprocessor, or other data Processing chip in some embodiments. The processor 012 is generally used to control the overall operation of the computer device 01. In the present embodiment, the processor 012 is configured to run a program code or process data stored in the memory 011, for example, a processing method of a work order.
Example four
The present embodiment also provides a computer-readable storage medium, such as a flash memory, a hard disk, a multimedia card, a card-type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable read-only memory (PROM), a magnetic memory, a magnetic disk, an optical disk, a server, an App application mall, etc., on which a computer program is stored, which when executed by a processor implements corresponding functions. The computer-readable storage medium of this embodiment is used to store a processing apparatus of a work order, and when executed by a processor, implements the method for processing the work order of the first embodiment.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A method for processing a work order, comprising:
step S1: pre-configuring a plurality of work order templates, wherein each work order template comprises a work order node list which comprises a plurality of processing nodes;
step S2: responding to the operation of selecting the work order template by the user, and determining one work order template as a target work order template in the plurality of work order templates;
step S3: displaying an information input component corresponding to the target work order template;
step S4: receiving information input by a user in the information input assembly to generate a work order to be processed;
step S5: acquiring the work order node list of the work order to be processed;
step S6: acquiring a current processing node in the work order node list;
step S7: converting the current processing node of the work order to be processed into a task;
step S8: adding the task to a task pool;
step S9: responding to a task request of a work order processor, and distributing the tasks in the task pool to the work order processor;
step S10: receiving a processing result of the task;
step S11: and judging whether the processing node in the work order node list corresponding to the task is processed, if not, acquiring the next node in the work order node list as the current processing node, returning to the step S6, and if so, finishing the processing of the work order to be processed.
2. The method for processing a work order according to claim 1, wherein the processing nodes comprise a modification node, an analysis node and an approval node, wherein if the current processing node is the modification node, after the step S9 and before the step S10, the method further comprises:
and when the processing opinion of the work order processor is passed, calling a corresponding modification script to modify.
3. The method for processing the work order according to claim 1, wherein the work order template further comprises a completion command, and after the processing of the work order to be processed is finished, the method further comprises:
and executing the completion command.
4. The method of processing a work order according to claim 1,
the step S1 includes: configuring work order type description information, configuring the work order node list and configuring the processing identity of a work order processor required by each processing node;
the step S9 includes: and acquiring a task matched with the identity of the work order processor in the task pool as a target task, and distributing the target task to the work order processor, wherein the processing identity of a processing node corresponding to the target task is the same as the identity of the work order processor.
5. The method of processing a work order according to claim 1,
the information input component comprises a priority input component and a processing time limit input component;
the step S9 includes: and acquiring a task with the highest priority and the shortest processing deadline from the task pool as a target task, and distributing the target task to the work order processor.
6. The method of processing a work order according to claim 1,
the step S9 includes: and acquiring the capability evaluation parameter of the work order processor, acquiring a task corresponding to the capability evaluation parameter in the task pool as a target task, and distributing the target task to the work order processor, wherein the capability evaluation parameter is obtained by calculation according to a historical work order processing log of the work order processor.
7. The method of processing a work order according to claim 1,
the information input component comprises a work order attendee input component;
the processing method further comprises the following steps: and sending the processing progress information of the work order to be processed to the work order attention person.
8. A processing device of a work order is characterized in that,
the system comprises a configuration module, a processing module and a processing module, wherein the configuration module is used for pre-configuring a plurality of work order templates, the work order templates comprise work order node lists, and the work order node lists comprise a plurality of processing nodes;
the first response module is used for responding to the operation that the user selects the work order template and determining one work order template as a target work order template in the plurality of work order templates;
the display module is used for displaying the information input component corresponding to the target work order template;
the first receiving module is used for receiving the information input by the user in the information input assembly so as to generate a work order to be processed;
the first acquisition module is used for acquiring the work order node list of the work order to be processed;
the second acquisition module is used for acquiring the current processing node from the work order node list;
the conversion module is used for converting the current processing node of the work order to be processed into a task;
the adding module is used for adding the task to a task pool;
the second response module is used for responding to a task request of a work order processor and distributing the tasks in the task pool to the work order processor;
the second receiving module is used for receiving the processing result of the task;
and the judging module is used for judging whether the processing of the processing node in the work order node list corresponding to the task is finished, acquiring the next node in the work order node list as the current processing node if the processing is not finished, and finishing the processing of the work order to be processed if the processing is finished.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 7 are implemented by the processor when executing the computer program.
10. A computer-readable storage medium having stored thereon a computer program, characterized in that: the computer program when executed by a processor implements the steps of the method of any one of claims 1 to 7.
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| CN111507608B (en) * | 2020-04-14 | 2022-07-22 | 深圳我家云网络科技有限公司 | Work order early warning method and device and storage medium |
| CN112101763A (en) * | 2020-09-07 | 2020-12-18 | 南京壹宝通信息技术有限公司 | Intelligent processing method and system for standard process business work order |
| CN113723936B (en) * | 2021-10-12 | 2023-11-14 | 国网安徽省电力有限公司宿州供电公司 | Quality supervision and management method and system for electric power engineering |
| CN115423129A (en) * | 2022-09-03 | 2022-12-02 | 太原市海通自动化技术有限公司 | Equipment fault defect management system |
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