CN104009859A - Operation work order automatic processing method based on monitoring information - Google Patents
Operation work order automatic processing method based on monitoring information Download PDFInfo
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- CN104009859A CN104009859A CN201310060211.XA CN201310060211A CN104009859A CN 104009859 A CN104009859 A CN 104009859A CN 201310060211 A CN201310060211 A CN 201310060211A CN 104009859 A CN104009859 A CN 104009859A
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Abstract
The invention provides an operation work order automatic processing method based on monitoring information. The method comprises the following steps: 1, registering a monitoring system in an operation management system; 2, arranging a processing strategy for each operation work order in the system; 3, a monitoring management part sending monitoring alarm information to the operation management system; 4,performing primary comparison and starting timers; 5, a timer according with a condition being started, and starting a secondary strategy comparator; 6, reading the arrangement of a corresponding strategy, and comparing with a work order current situation; and 7, executing a strategy according with a condition and outputting a response. By using the scheme provided by the invention, a work order can be intelligently processed through specific behavior determination according to information provided by the monitoring system, thus the work efficiency is improved.
Description
Technical field
The present invention relates to the service field of IT monitoring O&M, especially a kind of method of automatically processing O&M work order based on monitor message.
Background technology
Along with IT O&M market is gradually by the deep development of from nurturing period to growth stage, to improve the competitiveness of lifting business, improving IT Services Department's door is starting point to the supporting power of service part, will complete upgrading to the quality of IT O&M service and efficiency aspect demand, from implementation section, the IT O&M service of passive inefficiency, whole to implementing, initiatively, the efficient IT O&M service of strategy, range of needs is constantly expanded, this is undoubtedly a perfect market opportunity for IT O&M provider, but in this simultaneously, for numerous service providers, also require further lower cost, improve O&M effect and quality, traditional IT O&M service, it is more passively discover problem, by artificial mode, carry out response type processing, efficiency is not high, response time can not ensure.
In conventional I T production environment, a large amount of problems are found by supervisory control system, then by artificial passive processing, arrive again and create work order response, this intermediate demand expends a large amount of time, artificial prolongation the time of implementation of fault ticket, affected service quality, and the slow execution of follow-up business link; Simultaneously owing to not having technological means to monitor the actual conditions of job task and standardization, often occur that the response of worksheet process is slow or solve slow problem, as engineer responds not in time or solves the processing of work order, if there is accident, also cannot provide effective foundation to carry out investigating of responsibility; And for traditional IT O&M department, work order is in the process of circulation, the effective monitoring mechanism of neither one, can not ensure that handling process carries out efficiently, and leader can not know these improper work orders timely.
Therefore, how to improve the execution speed of O&M work order, the accuracy of data, the property monitored, reduces time of implementation of task, reduces the manageability that O&M cost of serving has improved system simultaneously, is the outstanding problem that the administrative staff in IT O&M field face.
Summary of the invention
The object of the present invention is to provide a kind of method of automatically processing O&M work order based on monitor message, can realize the information that provides according to supervisory control system, by specific behavior judgement Intelligent treatment work order, to increase work efficiency.
The present invention is achieved by the following scheme, and automatically processes the method for O&M work order based on monitor message, comprises the steps:
(1) in operation management system, register supervisory control system;
(2) O&M worksheet strategy is set; Described O&M worksheet strategy has comprised work order priority, response time threshold values, settling time threshold values, work order upgrading personnel, work order upgrading route, work order upgrading priority, work order is notified creator, work order notifier processes personnel, and work order is notified the rules such as other staff;
(3) monitoring management sends monitoring alarm information in operation management system;
(4) operation management system is according to the rule setting of default O&M worksheet strategy, carries out relatively elementary and starts timer;
(5) qualified timer starts, and according to O&M processing policy, starts secondary tactful comparator;
(6) according to work order situation, the setting of relative strategy (priority, response time, settling time) is read, compare with work order present case;
(7), for meeting priority, the response time, the strategy of the conditions such as settling time is carried out output response;
(8) for the work order that meets priority and response time condition described in (7), will be according to entry (the work order upgrading personnel that arrange in corresponding priority and response time strategy, work order upgrading route, work order upgrading priority, work order is notified creator, work order notifier processes personnel, work order is notified other staff) process;
(9) for described in (7), meet priority and settling time condition work order, will be according to entry (the work order upgrading personnel that arrange in corresponding priority and settling time strategy, work order upgrading route, work order upgrading priority, work order is notified creator, work order notifier processes personnel, work order is notified other staff) process.
In sum, compare with the IT work order O&M method with traditional, native system advantage is: 1) the system combined IT supervisory control system running of IT O&M, has dwindled problem discover and to IT O&M system, has entered single human response time again to human response; 2) monitor message that adopts rule mechanism coupling supervisory control system to send is mated, and then work order corresponding to intelligent response work order, and presets accordingly output action; 3) nursing process of work order is carried out to real-time, interactive, monitoring, greatly improve execution and the feedback speed of work order; 4) improve the collaborative of supervisory control system and O&M system, concerning O&M personnel, increased to a certain extent convenience, improved operating efficiency.DuiIT O&M service provider has reduced O&M cost, and the operating efficiency of O&M and accuracy rate are improved, and makes O&M work controlled, and O&M achievement can be examined.
Accompanying drawing explanation
Native system will illustrate by example and with reference to the mode of accompanying drawing, wherein:
Fig. 1 is principle schematic of the present invention;
Fig. 2 is schematic flow sheet of the present invention;
Fig. 3 is structural representation of the present invention.
Embodiment
As shown in Figure 1 to Figure 3, the main thought that should automatically process the method for O&M work order based on monitor message is, arranges independently, O&M work order intelligent management that continue, real-time outside supervisory control system.Concrete grammar is: first O&M worksheet strategy is preset, comprise: whether associated work order configuration rule, receive and recover whether shut-off rule of warning information, upgrading priority rule, upgrading processing people's rule, upgrading processing step rule, notice work order founder rule, notice worksheet people rule, notice work order applicant rule, response time are regular, settling time rule, notify designated person rule, supervisory control system and operation management system are coupled simultaneously; In system running, supervisory control system sends to operation management system by monitoring alarm information, operation management system is identified monitoring alarm information, and select suitable processing rule by matching way, this is elementary comparison, in this, start the timer for intelligent monitoring simultaneously, with Checkpointing, determine the triggering of work order state analysis next time; Before work order is closed, operation management system keeps the monitoring to work order, in each review time point, according to the immediate status of work order, real-time analysis, determines processing rule and strategy, and notice and report to related personnel can be set.
Described whether associated work order configuration item rule, if associated work order configuration item, applicable this rule of the work order of respective tube science and engineering list configuration item.
Described receiving recovered whether shut-off rule of warning information, and it arranges and recovers after alarm produces, and the relevant work order of its corresponding warning information will be closed automatically.
Described upgrading priority rule, to contrasting the work order that meets response or terms of settlement, carries out automatic-ascending one-level according to current priority.
Described upgrading processing people's rule, will contrast the work order that meets response or terms of settlement, according to the default people that goes out, told work order is turned and sends to people's operation.
Described upgrading processing step rule, will contrast the work order that meets response or terms of settlement, according to the work order place default upgrade step of node, turns and sends to described upgrade step execution.
Described notice work order founder rule, notice worksheet people rule, notice work order applicant rule, will contrast the work order that meets response or terms of settlement, the notice personal information being arranged according to tell rule, and template is notified as per advice.
At each review time point, comprehensive described various rules are carried out comprehensive response action output according to the work order that meets response and terms of settlement.
Automatically a system of processing O&M work order based on monitor message, comprising: rule definition module and rule analysis module, rule execution module.Described rule analysis module comprises elementary timer units and elementary comparing unit, and described rule execution module comprises secondary comparing unit.Described elementary timer units is used for: to the work order time set checkpoint starting, triggering analytic unit; Described elementary analytic unit is used for: at the described clocked flip case point of regulation, institute's rule is carried out to logic judgement relatively, and notify the secondary comparing unit of follow-up rule execution module.Described secondary comparing unit is used for: to meeting told regular action, compare and analyze and notify Executive Module to move.
Claims (8)
1. based on monitor message, automatically process the method for O&M work order, it is characterized in that, the method comprises the steps:
(1) in operation management system, register supervisory control system;
(2) O&M worksheet strategy is set; Described O&M worksheet strategy has comprised work order priority, response time threshold values, settling time threshold values, work order upgrading personnel, work order upgrading route, work order upgrading priority, work order is notified creator, work order notifier processes personnel, and work order is notified other staff rule;
(3) monitoring management sends monitoring alarm information to operation management system;
(4) operation management system is according to the rule setting of default O&M worksheet strategy, carries out relatively elementary and starts timer;
(5) qualified timer starts, and according to O&M processing policy, starts secondary tactful comparator;
(6) according to work order situation, the setting of relative strategy is read, compare with work order present case;
(7), for meeting priority, the response time, the strategy of the conditions such as settling time is carried out output response;
(8) for the work order that meets priority and response time condition described in (7), will be according to the entry that arranges in corresponding priority and response time strategy, comprise work order upgrading personnel, work order upgrading route, work order upgrading priority, work order is notified creator, work order notifier processes personnel, work order is notified other staff, processes;
(9) for described in (7), meet priority and settling time condition work order, will comprise work order upgrading personnel according to the entry that arranges in corresponding priority and settling time strategy, work order upgrading route, work order upgrading priority, work order is notified creator, work order notifier processes personnel, work order is notified other staff, processes.
2. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: described whether associated work order configuration item rule, if associated work order configuration item, applicable this rule of the work order of respective tube science and engineering list configuration item.
3. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: described in receive and recover whether shut-off rule of warning information, it arranges and recovers after alarm produces, the relevant work order of its corresponding warning information will be closed automatically.
4. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: described upgrading priority rule, to contrasting the work order that meets response or terms of settlement, carries out automatic-ascending one-level according to current priority.
5. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: described upgrading processing people's rule, will contrast the work order that meets response or terms of settlement, according to the default people that goes out, told work order is turned and sends to people's operation.
6. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: described upgrading processing step rule, will contrast the work order that meets response or terms of settlement, according to the work order place default upgrade step of node, turn and send to described upgrade step execution.
7. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: described notice work order founder rule, notice worksheet people rule, notice work order applicant rule, will contrast the work order that meets response or terms of settlement, the notice personal information being arranged according to tell rule, template is notified as per advice.
8. according to automatically process the method for O&M work order described in right 1 based on monitor message, it is characterized in that: the comprehensive various rules of described output response are carried out comprehensive response action output according to the work order that meets response and terms of settlement.
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| CN201310060211.XA CN104009859A (en) | 2013-02-26 | 2013-02-26 | Operation work order automatic processing method based on monitoring information |
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| CN201310060211.XA CN104009859A (en) | 2013-02-26 | 2013-02-26 | Operation work order automatic processing method based on monitoring information |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106408150A (en) * | 2016-06-01 | 2017-02-15 | 兰雨晴 | Method and system of managing events of small and medium-sized banks |
| CN110728491A (en) * | 2019-09-27 | 2020-01-24 | 奇安信科技集团股份有限公司 | Work order processing method and device, computer equipment and storage medium |
| CN113723779A (en) * | 2021-08-18 | 2021-11-30 | 上海羚数智能科技有限公司 | Method for automatically assigning processor after reporting abnormal problem |
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| CN101257694A (en) * | 2007-11-22 | 2008-09-03 | 中国移动通信集团山东有限公司 | Mobile communication network managing intelligent sending method based on information support system |
| CN102195813A (en) * | 2011-05-04 | 2011-09-21 | 成都勤智数码科技有限公司 | Method and device for intelligently creating operation and maintenance worksheet |
| CN102202085A (en) * | 2011-03-28 | 2011-09-28 | 成都勤智数码科技有限公司 | Method and device for processing operation/maintenance work orders based on mobile terminal |
| CN102624544A (en) * | 2012-01-31 | 2012-08-01 | 华为技术有限公司 | Method and device for creating monitoring tasks |
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2013
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Patent Citations (4)
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| CN101257694A (en) * | 2007-11-22 | 2008-09-03 | 中国移动通信集团山东有限公司 | Mobile communication network managing intelligent sending method based on information support system |
| CN102202085A (en) * | 2011-03-28 | 2011-09-28 | 成都勤智数码科技有限公司 | Method and device for processing operation/maintenance work orders based on mobile terminal |
| CN102195813A (en) * | 2011-05-04 | 2011-09-21 | 成都勤智数码科技有限公司 | Method and device for intelligently creating operation and maintenance worksheet |
| CN102624544A (en) * | 2012-01-31 | 2012-08-01 | 华为技术有限公司 | Method and device for creating monitoring tasks |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106408150A (en) * | 2016-06-01 | 2017-02-15 | 兰雨晴 | Method and system of managing events of small and medium-sized banks |
| CN110728491A (en) * | 2019-09-27 | 2020-01-24 | 奇安信科技集团股份有限公司 | Work order processing method and device, computer equipment and storage medium |
| CN110728491B (en) * | 2019-09-27 | 2022-02-22 | 奇安信科技集团股份有限公司 | Work order processing method and device, computer equipment and storage medium |
| CN113723779A (en) * | 2021-08-18 | 2021-11-30 | 上海羚数智能科技有限公司 | Method for automatically assigning processor after reporting abnormal problem |
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