CN113723779A - Method for automatically assigning processor after reporting abnormal problem - Google Patents
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Abstract
The invention provides a method for automatically assigning a handler after reporting an abnormal problem. The invention mainly relates to a set of notification upgrading algorithm. The algorithm runs in a production anomaly management software system. The algorithm has the effects that after the abnormal problems in production are reported, the system can automatically inform corresponding handlers, and when the handlers cannot process the problems on site, other persons can be automatically arranged, so that the invalid waiting time of production is reduced.
Description
Technical Field
The invention relates to a method for automatically assigning a handler after reporting an abnormal problem.
Background
In the production process of a factory in the manufacturing industry, a large number of abnormal problems can be encountered by staff of the factory every day, at the moment, a problem finder needs to report the problems in time, and a handler corresponding to the problems can be found quickly. After the processor knows, the processor needs to fast drive to the site to solve the problem, otherwise, the processor causes serious loss to the production.
In order to solve the problem, the following methods are mostly adopted in factories:
the traditional method 1: the problem finder fills out the paper application form and then submits the paper application form to a planner who arranges corresponding handlers to solve the problem. The disadvantages of this approach: firstly, the timeliness is poor; secondly, a special planner is needed, and the labor cost is increased.
The traditional method 2: after the finder of the problem finds the problem, the finder contacts the processor by using communication tools such as telephone, WeChat and the like. The disadvantages of this approach: the problem of contacting the handlers at will occurs. ② the content of the problem can not be effectively recorded
The traditional method 3: the plant uses a physical security light system. The factory needs to install key devices and signal lamps. There are a plurality of buttons (usually 6-8 buttons) on the key device, and each button corresponds to a problem. The signal lamp normally displays green, and when a problem finder presses a certain button, the signal lamp displays other colors (non-green colors such as red, yellow, white, and blue). The problem processor actively goes to the workshop of the factory to observe the lighting condition, and if the light is not green, the problem processor goes to the place where the problem occurs to process the problem. The disadvantages of this approach: the hardware cost is very high. Secondly, the timeliness is poor. And thirdly, the occurrence time of the problem and the content of the problem cannot be recorded.
Therefore, a soft security lamp system exists in the market, and the principle of the soft security lamp system is that various processing personnel corresponding to abnormal problems are preset in the system, and after a problem finder reports the problems, the system can automatically inform the corresponding processing personnel.
The disadvantages of this product: the problem classification of the system preset only supports 1 level and is not specific enough. Secondly, when the problem notification handler determines that the problem notification handler is in a busy state, the problem notification handler does not determine the busy degree and the attendance condition of the handler, and the phenomenon of invalid notification is caused. And thirdly, under the condition that the system informs the processor, but the processor cannot finish processing on time, the system cannot automatically inform other people, so that invalid waiting is caused in the production process, and the production loss of a factory is caused.
Disclosure of Invention
In order to solve the technical problem, the invention discloses a method for automatically assigning a handler after reporting an abnormal problem, and the technical scheme of the invention is implemented as follows:
a method for automatically assigning a handler after reporting an abnormal problem includes the following steps,
s1: establishing a software system for managing production abnormal problems, and setting system foundation;
s2: setting a problem feedback upgrading rule algorithm, which comprises a processor for responding to an upgrading mechanism, closing the upgrading mechanism, setting the grade number of upgrading rules and the like, setting the serious grade of the problem, setting each responding upgrading grade and closing the upgrading grade;
s3: the problem finder reports the problems to the system through the mobile terminal;
s4: the system automatically matches the handler according to the problem;
s5: the system carries out preferential screening on a plurality of processors according to an upgrade rule algorithm;
s6: the system judges that the processor does not arrive at the site, a response upgrading mechanism is triggered, and the system informs the next processor;
s7: processing the problem that a person arrives at the site and signs in, and displaying the problem as a signed-in state by the system;
s8: the system checks whether the problem is closed, if not, an update closing mechanism is triggered to close the update problem;
s9: the person shutdown exception is handled and the problem is closed.
Preferably, the basic setting includes setting physical location information of the problem processing site and setting a type of the problem.
Preferably, in the step S5, the elements for filtering the handlers include notification sequence, random, attendance status and duty idle status.
Preferably, in the step S2, the step of setting the problem feedback upgrade rule algorithm specifically includes the steps of,
s2.1: setting the grade number of the upgrading rule, namely after the problem is reported: if the notified processing person fails to check in on time, the system needs to make several levels of notification upgrading; if the notified handler fails to close on time, the system makes several levels of notification upgrades.
S2.2: setting severity levels of the problem, the name and corresponding color of each severity level;
s2.3: setting interval duration between every 2 upgrade levels of the check-in upgrade levels for each severity level; setting interval duration between every 2 upgrading levels for closing the upgrading levels;
s2.4: setting a problem major class, a problem minor class and a problem description associated with the serious grade;
s2.5: setting an upgrading rule group, wherein the composition elements comprise a physical information element and a management element;
s2.6: if there are two or more sets of upgrade rule sets, each set of upgrade rules sets a priority;
s2.7: setting a detailed upgrading rule for each upgrading rule group;
s2.8: and finishing the setting of the upgrading rule.
Preferably, in the step S3, the elements for reporting the problem include a workshop, a production line, a workstation, equipment, a problem category, a problem description, and a severity level.
Preferably, the step of S4 further includes,
s4.1: matching the upgrading rule items contained in the upgrading rule group with the reported abnormal problem content according to the priority;
s4.2: if the item of the upgrading rule does not match the abnormal problem content, continuing to search the upgrading rule group with the second priority; if the system does not find the secondary priority upgrade rule set, the system administrator is notified to supplement the upgrade rule entry settings.
Preferably, the step of S5 further includes,
s5.1: if the upgrading rule items are matched, inquiring a list of processing persons corresponding to the first grade set in the upgrading rule items;
s5.2: the system checks whether the first-level processors are multiple, if the processors are multiple and all the processors are not on duty, the system informs a system administrator that the personnel setting of the upgrade items needs to be optimized;
s5.3: the system checks whether the first-level processors are multiple persons or not, if the processors are multiple persons and have attendance persons, but all the attendance persons are in a busy state, the system checks the notification sequence of the persons; when all the personnel are in a busy state, the system checks the number of abnormal problems being processed by the personnel, and the abnormal problems are sequentially notified from small to large according to the number of the processed problems;
s5.4: the system checks whether the first-level processors are multiple persons, if the processors are multiple persons and have personnel on duty, and the personnel on duty have non-busy states, the non-busy persons are determined as the persons to be notified;
s5.5: determining a person to be notified and a notification sequence;
s5.6: the system gives response notice to the handler in the determined notice order.
Preferably, the step of S6 further includes,
s6.1: the system detects whether the abnormal problem is signed in on site or not, if not, the system inquires the severity level corresponding to the problem, and if the checking response waiting time does not reach the upgrading time, the system continues to wait for the processor to sign in on site;
s6.2: if the problem is not checked in on site and the response waiting time reaches the upgrading time, the system judges the personnel at other levels of the upgrading rule in sequence until the highest level number set by the serious level.
Preferably, the step of S7 further includes,
s7.1: if the system detects that the abnormal problem is signed in on site, the problem is changed into a signed state;
s7.2: if the problem is checked in but not closed, the system checks the current number of upgraded levels of the problem; based on the grade number, the severity level corresponding to the problem is inquired, and whether the time length for waiting for upgrading is up or not is judged.
Preferably, the step of S8 further includes,
s8.1: if the upgrade duration of the closing wait is reached, determining the persons to be notified according to the handlers set by the upgrade rule entries;
s8.2: the system gives notice of shutdown to certain personnel.
Preferably, the step of S9 further includes,
s9.1: if the problem is checked in but not closed, but the upgrading time of closing waiting is not reached, the system continues to wait for the processor to close the problem;
s9.2: if the system detects that the abnormal question is closed, the state of the system is changed to closed, and the process is ended.
By implementing the technical scheme of the invention, the technical problems that problems occur in a production abnormity management software system in the prior art, invalid notification easily occurs and invalid waiting occurs in the production process can be solved; by implementing the technical scheme of the invention, after the abnormal production problem is reported, the system can automatically inform the corresponding processor, and when the processor cannot process the problem on site, other personnel can be automatically arranged, so that the invalid waiting time of production is reduced.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only one embodiment of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
In which like parts are designated by like reference numerals. It should be noted that the terms "front," "back," "left," "right," "upper" and "lower" used in the following description refer to directions in the drawings, and the terms "bottom" and "top," "inner" and "outer" refer to directions toward and away from, respectively, the geometric center of a particular component.
FIG. 1 is a schematic flow diagram of the present invention;
FIG. 2 is an upgrade rule algorithm setup flow of the present invention;
FIG. 3 is the upgrade rule algorithm trigger logic of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Examples
In one embodiment, as shown in fig. 1 and 2, a method for automatically assigning handlers after reporting abnormal problems in a plant includes the steps of,
s1: establishing a software system for managing production abnormal problems, and setting system foundation; the basic setting includes setting physical location information of a problem processing site and setting a type of a problem. The physical position information comprises workshops, production lines, equipment and stations; the types of setup questions include a question major class, a question minor class, and a question description.
S2: setting a problem feedback upgrading rule algorithm, wherein the algorithm comprises a response upgrading mechanism, the response refers to the process that the problem is reported to a processor to sign in when the processor arrives at the site, and the response upgrading refers to the process that the problem is reported and then if no one signs in the site within the required time, the problem is automatically upgraded and other processors are informed; the method comprises the steps of closing an upgrading mechanism, wherein the closing refers to a process of closing the problem by signing in the problem field, and the updating is closed refers to automatic upgrading of the problem and informing other handlers if no one closes the problem within the required time after signing in the problem field; setting the grade number of an upgrading rule; setting the problem severity grade and the interval duration of response upgrading and shutdown upgrading corresponding to each severity grade; setting a handler for each response upgrade level; each handler closing the upgrade level is set.
The algorithm for setting the problem feedback upgrading rule specifically comprises the following steps,
s2.1: setting the grade number of the upgrading rule, namely after the problem is reported: if the notified processing person fails to check in on time, the system needs to make several levels of notification upgrading; if the notified handler fails to close on time, the system makes several levels of notification upgrades.
S2.2: setting severity levels of the problem, the name and corresponding color (e.g., red, yellow, blue, white, etc.) of each severity level;
s2.3: setting interval duration between every 2 upgrade levels of the check-in upgrade levels for each severity level; setting interval duration between every 2 upgrading levels for closing the upgrading levels;
s2.4: setting a problem major class, a problem minor class and a problem description associated with the serious grade;
s2.5: setting an upgrading rule group, wherein the composition elements comprise a physical information element and a management element; the physical elements comprise workshops, production lines, equipment and stations; the management elements comprise procedures, production work orders, problem major categories, problem minor categories and problem descriptions.
S2.6: if there are two or more sets of upgrade rule sets, each set of upgrade rules sets a priority;
s2.7: setting a detailed upgrading rule for each upgrading rule group; the upgrade rules component elements are a major class of plants and problems, and then one of the detailed upgrade rules may be: workshop 1, problem category 1, deals with staff 1, staff 2.
If there is a 2 nd upgrade rule component, and its component elements are, for example, a production line and a problem subclass, one of the detailed upgrade rules may be: production line 1, problem subclass 1, and processing staff 3 and staff 4.
S2.8: and finishing the setting of the upgrading rule.
S3: the problem finder reports the problems to the system through the mobile terminal; the elements for reporting the problems comprise workshops, production lines, stations, equipment, problem major categories, problem minor categories, problem descriptions and severity levels.
S4: the system automatically matches the handler according to the problem;
s4.1: matching the upgrading rule items contained in the upgrading rule group with the reported abnormal problem content according to the priority;
s4.2: if the item of the upgrading rule does not match the abnormal problem content, continuing to search the upgrading rule group with the second priority; if the system does not find the secondary priority upgrade rule set, the system administrator is notified to supplement the upgrade rule entry settings.
S5: the system carries out preferential screening on a plurality of processors according to an upgrade rule algorithm; if the processor in the same upgrading level has a plurality of persons, the system has an optimized strategy when sending the notification message: sequential notification, random notification, judgment of the attendance status of the handler, duty idle status, etc.
S5.1: if the upgrading rule items are matched, inquiring a list of processing persons corresponding to the first grade set in the upgrading rule items;
s5.2: the system checks whether the first-level processors are multiple, if the processors are multiple and all the processors are not on duty, the system informs a system administrator that the personnel setting of the upgrade items needs to be optimized;
s5.3: the system checks whether the first-level processors are multiple persons or not, if the processors are multiple persons and have attendance persons, but all the attendance persons are in a busy state, the system checks the notification sequence of the persons; when all the personnel are in a busy state, the system checks the number of abnormal problems being processed by the personnel, and the abnormal problems are sequentially notified from small to large according to the number of the processed problems;
s5.4: the system checks whether the first-level processors are multiple persons, if the processors are multiple persons and have personnel on duty, and the personnel on duty have non-busy states, the non-busy persons are determined as the persons to be notified;
s5.5: determining a person to be notified and a notification sequence;
s5.6: the system gives response notice to the handler in the determined notice order.
S6: the system judges that the processor does not arrive at the site, a response upgrading mechanism is triggered, and the system informs the next processor;
s6.1: the system detects whether the abnormal problem is signed in on site or not, if not, the system inquires the severity level corresponding to the problem, and if the checking response waiting time does not reach the upgrading time, the system continues to wait for the processor to sign in on site;
s6.2: if the problem is not checked in on site and the response waiting time reaches the upgrading time, the system judges the personnel at other levels of the upgrading rule in sequence until the highest level number set by the serious level.
S7: processing the problem that a person arrives at the site and signs in, and displaying the problem as a signed-in state by the system;
s7.1: if the system detects that the abnormal problem is signed in on site, the problem is changed into a signed state;
s7.2: if the problem is checked in but not closed, the system checks the current number of upgraded levels of the problem; based on the grade number, the severity level corresponding to the problem is inquired, and whether the time length for waiting for upgrading is up or not is judged.
S8: the system checks whether the problem is closed, if not, an update closing mechanism is triggered to close the update problem;
s8.1: if the upgrade duration of the closing wait is reached, determining the persons to be notified according to the handlers set by the upgrade rule entries;
s8.2: the system gives notice of shutdown to certain personnel.
S9: the person shutdown exception is handled and the problem is closed.
S9.1: if the problem is checked in but not closed, but the upgrading time of closing waiting is not reached, the system continues to wait for the processor to close the problem;
s9.2: if the system detects that the abnormal question is closed, the state of the system is changed to closed, and the process is ended.
The embodiment is realized by a set of software system capable of running on mobile equipment such as a mobile phone and the like and a computer end for managing production abnormity problems, wherein an upgrade rule algorithm is a core component of the software system.
The user of the system first classifies and describes the problems that may be encountered in the production process, with the problem classification supporting level 3.
The severity levels of the problems are set in the software system, each severity level corresponds to the interval duration of problem upgrading, namely how long the problem is not processed by people, and the system upgrading informs other processors.
The upgrade rule algorithm is further divided into responding to the upgrade and closing the upgrade. The response refers to the process that the problem is reported to a processor to sign in when the processor arrives at the site, and the response upgrading refers to the process that the problem is reported and then the problem is automatically upgraded and other processors are informed if no one signs in the site within the required time. The closing refers to a process of checking in the problem field and closing the problem, and the closing and upgrading refers to the process of automatically upgrading the problem and informing other handlers if no one closes the problem within the required time after the problem field checks in.
The system can apply all elements (physical elements: workshops, production lines, equipment and stations, management elements: procedures, production work orders, problem categories, problem descriptions, severity levels, personnel shifts and attendance states) used in factory management to the algorithm.
And the setting of the upgrading rule supports a multi-level mode. Each level can select various elements of the factory management to configure an upgrading mode. The multiple levels are arranged in a level order, and the system performs the calculation of the algorithm in order.
In this case, the system may sequentially notify the plurality of persons, may randomly notify the plurality of persons, and may determine whether to upgrade according to the idle state, attendance state, and the like of the person.
The embodiment has the following advantages:
the problems can be classified in detail, and the matching processing person is more accurate for different subdivision problems.
The detailed classification of the problems can correspond to different severity levels, the severity levels of the problems are divided, each severity level corresponds to the upgrading time interval of the problems, namely when the problem handlers cannot process the problems on time, the problems can be upgraded quickly, and other handlers are searched.
When the notification handler is notified, the attendance state and the idle work condition of the handler can be judged, and invalid notification is avoided.
When the notification handler is notified, according to the subdivision of the question type, the sequential notification or the random notification can be used, and the work efficiency and the fairness of the question handler are both considered.
The multi-level mode of the upgrading rule is applicable to the processing flows of different departments and different business problems of a factory, not only meets the management requirements of various complex businesses, but also enables a user to operate the system conveniently.
It should be understood that the above-described embodiments are merely exemplary of the present invention, and are not intended to limit the present invention, and that any modification, equivalent replacement, or improvement made without departing from the spirit and principle of the present invention shall fall within the protection scope of the present invention.
Claims (10)
1. A method for automatically assigning a handler after reporting an abnormal problem, the method comprising: comprises the following steps of preparing a mixture of a plurality of raw materials,
s1: establishing a software system for managing production abnormal problems, and setting system foundation;
s2: setting a problem feedback upgrading rule algorithm, which comprises a processor for responding to an upgrading mechanism, closing the upgrading mechanism, setting the grade number of upgrading rules and the like, setting the serious grade of the problem, setting each responding upgrading grade and closing the upgrading grade;
s3: the problem finder reports the problems to the system through the mobile terminal;
s4: the system automatically matches the handler according to the problem;
s5: the system carries out preferential screening on a plurality of processors according to an upgrade rule algorithm;
s6: the system judges that the processor does not arrive at the site, a response upgrading mechanism is triggered, and the system informs the next processor;
s7: processing the problem that a person arrives at the site and signs in, and displaying the problem as a signed-in state by the system;
s8: the system checks whether the problem is closed, if not, an update closing mechanism is triggered to close the update problem;
s9: the person shutdown exception is handled and the problem is closed.
2. The method of claim 1, wherein the method comprises the following steps: the basic setting includes setting physical location information of a problem processing site and setting a type of a problem.
3. The method of claim 2, wherein the method comprises the following steps: in the step S5, the elements according to the screening of the handler include notification order, random, attendance status, and duty idle status.
4. The method of claim 3, wherein the method comprises the following steps: in the step S2, the step of setting the problem feedback upgrade rule algorithm specifically includes the steps of,
s2.1: setting the grade number of the upgrading rule, namely after the problem is reported: if the notified processing person fails to check in on time, the system needs to make several levels of notification upgrading; if the notified handler fails to close on time, the system makes several levels of notification upgrades.
S2.2: setting severity levels of the problem, the name and corresponding color of each severity level;
s2.3: setting interval duration between every 2 upgrade levels of the check-in upgrade levels for each severity level; setting interval duration between every 2 upgrading levels for closing the upgrading levels;
s2.4: setting a problem major class, a problem minor class and a problem description associated with the serious grade;
s2.5: setting an upgrading rule group, wherein the composition elements comprise a physical information element and a management element;
s2.6: if there are two or more sets of upgrade rule sets, each set of upgrade rules sets a priority;
s2.7: setting a detailed upgrading rule for each upgrading rule group;
s2.8: and finishing the setting of the upgrading rule.
5. The method of claim 4, wherein the method comprises the following steps: in the step S3, the elements of the reported problem include a workshop, a production line, a work station, equipment, a problem category, a problem description, and a severity level.
6. The method of claim 5, wherein the method comprises the following steps: the step of S4 further includes that,
s4.1: matching the upgrading rule items contained in the upgrading rule group with the reported abnormal problem content according to the priority;
s4.2: if the item of the upgrading rule does not match the abnormal problem content, continuing to search the upgrading rule group with the second priority; if the system does not find the secondary priority upgrade rule set, the system administrator is notified to supplement the upgrade rule entry settings.
7. The method of claim 6, wherein the method comprises the following steps: the step of S5 further includes that,
s5.1: if the upgrading rule items are matched, inquiring a list of processing persons corresponding to the first grade set in the upgrading rule items;
s5.2: the system checks whether the first-level processors are multiple, if the processors are multiple and all the processors are not on duty, the system informs a system administrator that the personnel setting of the upgrade items needs to be optimized;
s5.3: the system checks whether the first-level processors are multiple persons or not, if the processors are multiple persons and have attendance persons, but all the attendance persons are in a busy state, the system checks the notification sequence of the persons; when all the personnel are in a busy state, the system checks the number of abnormal problems being processed by the personnel, and the abnormal problems are sequentially notified from small to large according to the number of the processed problems;
s5.4: the system checks whether the first-level processors are multiple persons, if the processors are multiple persons and have personnel on duty, and the personnel on duty have non-busy states, the non-busy persons are determined as the persons to be notified;
s5.5: determining a person to be notified and a notification sequence;
s5.6: the system gives response notice to the handler in the determined notice order.
8. The method of claim 7, wherein the method comprises the steps of: the step of S6 may further include,
s6.1: the system detects whether the abnormal problem is signed in on site or not, if not, the system inquires the severity level corresponding to the problem, and if the checking response waiting time does not reach the upgrading time, the system continues to wait for the processor to sign in on site;
s6.2: if the problem is not checked in on site and the response waiting time reaches the upgrading time, the system judges the personnel at other levels of the upgrading rule in sequence until the highest level number set by the serious level.
9. The method of claim 8, wherein the method comprises the steps of: the step of S7 may further include,
s7.1: if the system detects that the abnormal problem is signed in on site, the problem is changed into a signed state;
s7.2: if the problem is checked in but not closed, the system checks the current number of upgraded levels of the problem; based on the grade number, inquiring the severity level corresponding to the problem, and judging whether the time length for waiting for upgrading is up or not;
the step of S8 further includes that,
s8.1: if the upgrade duration of the closing wait is reached, determining the persons to be notified according to the handlers set by the upgrade rule entries;
s8.2: the system gives notice of shutdown to certain personnel.
10. The method of claim 9, wherein the method comprises the steps of: the step of S9 further includes that,
s9.1: if the problem is checked in but not closed, but the upgrading time of closing waiting is not reached, the system continues to wait for the processor to close the problem;
s9.2: if the system detects that the abnormal question is closed, the state of the system is changed to closed, and the process is ended.
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| CN117347746A (en) * | 2023-09-04 | 2024-01-05 | 云智汇(武汉)科技服务有限公司 | Safety lamp management system and safety lamp management method |
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