CN106295810A - A kind of troublshooting work order distributing method and device - Google Patents
A kind of troublshooting work order distributing method and device Download PDFInfo
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- CN106295810A CN106295810A CN201610590933.XA CN201610590933A CN106295810A CN 106295810 A CN106295810 A CN 106295810A CN 201610590933 A CN201610590933 A CN 201610590933A CN 106295810 A CN106295810 A CN 106295810A
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- abort situation
- work order
- maintenance
- maintaining unit
- troublshooting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
Abstract
The invention provides a kind of troublshooting work order distributing method and a kind of troublshooting work order distributes device, described method includes: receive troublshooting work order；Obtain the abort situation of described troublshooting work order；Judge whether described abort situation has maintenance record；If it is determined that described abort situation is without described maintenance record, then from the match information that prestores, obtain the first maintaining unit mated with described abort situation, described in the match information that prestores include: multiple positional informationes and the maintaining unit mated with multiple described positional informationes；Described troublshooting work order is distributed to described first maintaining unit.Pass through technical scheme, staff is greatly reduced and distributes the workload of work order, improve the safety coefficient of worksheet efficiency and power distribution network, thus overcome the defect that work order of the prior art dependence manually distributes and causing trouble maintenance efficiency is low, effectively reduce the power off time of trouble point, and then improve Consumer's Experience.
Description
Technical field
The present invention relates to distribution network failure repairing field, be specifically related to a kind of troublshooting work order distributing method and one event
Barrier reports work order for repairment and distributes device.
Background technology
Guo Wang client service center is with " customer service " for guiding at present, for ensureing that the fault that client reports for repairment can quick obtain everywhere
Reason, it is desirable to electric company, after Guo Wang client service center distributes the troublshooting work order of client, confirms within three minutes to accept work order,
And complete work order distribute work, these work are the most all completed by relevant staff.
But, under specific condition (such as vile weather, electric power system fault etc.), 95598 troublshooting work order amount meetings
The phenomenon increased sharply occur, simple dependence staff reports work order for repairment by manually distributing one by one, cannot meet state's netter
Take the job requirement at center, and work order distributes and the most not only can affect first-aid repair efficiency, and wait that meeting is to client for a long time
Bring bad experience.
Therefore, how to overcome troublshooting work order of the prior art to rely on manually to distribute and causing trouble maintenance efficiency is low
Under defect, become a technical problem urgently to be resolved hurrily.
Summary of the invention
Therefore, the technical problem to be solved in the present invention is to overcome troublshooting work order of the prior art to rely on artificial group
Send out and the low defect of causing trouble maintenance efficiency, thus a kind of automatic distributing method of troublshooting work order and a kind of fault are provided
Report work order for repairment and automatically distribute device.
In view of this, an aspect of of the present present invention provides a kind of troublshooting work order distributing method, including: receive fault report
Repair work order；Obtain the abort situation of described troublshooting work order；Judge whether described abort situation has maintenance record；If it is determined that institute
State abort situation without described maintenance record, then the first maintenance list that acquisition is mated with described abort situation from the match information that prestores
Position, described in the match information that prestores include: multiple positional informationes and the maintaining unit mated with multiple described positional informationes；By institute
State troublshooting work order and be distributed to described first maintaining unit.
Preferentially, the described step obtaining the first maintaining unit mated with described abort situation from the match information that prestores
Including: selecting the target location identical with described abort situation from multiple described positional informationes, described abort situation includes: institute
State the province of abort situation, city and block information and/or the coordinate information of described abort situation；Obtain and described target location
The target maintaining unit joined, and using described target maintaining unit as described first maintaining unit.
Preferentially, described judge whether described abort situation has maintenance record to include: whether judge in maintenance history information
There is described abort situation, described maintenance history information includes: multiple maintenance positions and with multiple described in maintenance position
The maintaining unit of coupling；If it is determined that there is described abort situation in described maintenance history information, it is determined that described fault bit is equipped with
Described maintenance record；If it is determined that there is not described abort situation in described maintenance history information, it is determined that described abort situation without
Described maintenance record.
Preferentially, also include: if it is determined that described abort situation has described maintenance record, then from described maintenance history information
Obtain the second maintaining unit mated with described abort situation；Described troublshooting work order is distributed to described second maintenance single
Position.
Preferentially, also include: the information that distributes of described troublshooting work order is stored in described maintenance history information.
Provide a kind of troublshooting work order according to a further aspect in the invention and distribute device, including: receiver module, it is used for
Receive troublshooting work order；First acquisition module, for obtaining the abort situation of described troublshooting work order；Judge module, uses
In judging whether described abort situation has maintenance record；Second acquisition module, for if it is determined that described abort situation is without described dimension
Repair record, then from the match information that prestores, obtain the first maintaining unit of mate with described abort situation, described in prestore to mate and believe
Breath includes: multiple positional informationes and the maintaining unit mated with multiple described positional informationes；First distributes module, for by institute
State troublshooting work order and be distributed to described first maintaining unit.
Preferentially, described second acquisition module includes: select unit, for selecting and institute from multiple described positional informationes
Stating the target location that abort situation is identical, described abort situation includes: the province of described abort situation, city and block information and/
Or the coordinate information of described abort situation；Acquiring unit, for obtaining the target maintaining unit mated with described target location, and
It is the first maintaining unit described in described target maintaining unit is made.
Preferentially, described judge module includes: judging unit, is used for judging whether there is described event in maintenance history information
Barrier position, described maintenance history information includes: multiple maintenance positions and with multiple described in maintenance position mates maintenance
Unit；First determines unit, for if it is determined that there is described abort situation in described maintenance history information, it is determined that described fault
There is described maintenance record position；Second determines unit, for if it is determined that there is not described fault bit in described maintenance history information
Put, it is determined that described abort situation is without described maintenance record.
Preferentially, also include: the 3rd acquisition module, for if it is determined that described abort situation has a described maintenance record, then from
Described maintenance history information obtains the second maintaining unit mated with described abort situation；Second distributes module, for by institute
State troublshooting work order and be distributed to described second maintaining unit.
Preferentially, also include: memory module, go through for the information that distributes of described troublshooting work order is stored in described maintenance
In history information.
Technical scheme has the advantage that
The troublshooting work order distributing method that the present invention provides, after confirming to accept troublshooting work order, from this fault report
Repair in work order extract to abort situation, by the maintaining unit new for there is not the abort situation Auto-matching of maintenance record,
For there is the abort situation of maintenance record according to the former maintaining unit of maintenance history Auto-matching, finally realize breakdown maintenance work order
Automatically distribute.Compared with prior art, staff is greatly reduced and distributes the workload of work order, improve worksheet effect
Rate and the safety coefficient of power distribution network, thus overcome work order of the prior art dependence and manually distribute and causing trouble maintenance efficiency
Low defect, effectively reduces the power off time of trouble point, and then improves Consumer's Experience.
Accompanying drawing explanation
In order to be illustrated more clearly that the specific embodiment of the invention or technical scheme of the prior art, below will be to specifically
In embodiment or description of the prior art, the required accompanying drawing used is briefly described, it should be apparent that, in describing below
Accompanying drawing is some embodiments of the present invention, for those of ordinary skill in the art, before not paying creative work
Put, it is also possible to obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is a flow chart of the troublshooting work order distributing method of the embodiment of the present invention 1；
Fig. 2 is another flow chart of the troublshooting work order distributing method of the embodiment of the present invention 1；
Fig. 3 is the block diagram that the troublshooting work order of the embodiment of the present invention 2 distributes device.
Detailed description of the invention
Below in conjunction with accompanying drawing, technical scheme is clearly and completely described, it is clear that described enforcement
Example is a part of embodiment of the present invention rather than whole embodiments.Based on the embodiment in the present invention, ordinary skill
The every other embodiment that personnel are obtained under not making creative work premise, broadly falls into the scope of protection of the invention.
In describing the invention, it should be noted that term " first ", " second " are only used for describing purpose, and can not
It is interpreted as instruction or hint relative importance.
If additionally, the most non-structure of technical characteristic involved in invention described below difference embodiment
Become conflict just can be combined with each other.
Embodiment 1
The present embodiment provides a kind of troublshooting work order distributing method, can be applicable in power distribution network repairing command system, energy
Enough realizations distribute troublshooting work order, automatically as it is shown in figure 1, comprise the steps:
S11: receiving troublshooting work order, troublshooting work order herein is from 95598 customer service systems, and this process also includes
Troublshooting work order carries out quickly (such as one minute) order automatically confirm.
S12: obtain the abort situation of troublshooting work order, after i.e. confirming order, extracts event from troublshooting work order
The abort situation of barrier point.
Whether S13: whether failure judgement position has maintenance record, exist maintenance record here by failure judgement position
Troublshooting work order is classified, in order to simplify work order and distribute process, if it is judged that be no, then performs step S14-S15,
Otherwise perform step S16-S17.
S14: if it is determined that abort situation is without maintenance record, i.e. illustrates that this trouble point is to carry out troublshooting, before for the first time
The most corresponding maintaining unit, then obtain the first maintaining unit mated with abort situation from the match information that prestores, as
A kind of preferential selection scheme, the match information that herein prestores including but not limited to: multiple positional informationes and is believed with multiple positions
The maintaining unit of breath coupling, i.e. can most suitable (such as distance be previously according to needing to choose to the multiple positions in power distribution network
Short) repairing unit, specifically, the customer information in command system data base can be rushed to repair based on GIS geographical map and power distribution network,
The maintaining unit of coupling is chosen for each position to be repaired, and by positional information to be repaired and matched repairing unit
Information is stored in data base, calls for the later stage.
S15: troublshooting work order is distributed to the first maintaining unit, i.e. according to the matching result of step S14, automatically should
Troublshooting work order distributes to the first repairing unit.
The method that above-mentioned troublshooting work order distributes automatically, after confirming to accept troublshooting work order, from this troublshooting
Work order is extracted to abort situation, by the maintaining unit new for there is not the abort situation Auto-matching of maintenance record, reality
Show the automatic reception of breakdown maintenance work order and distributed.
As a kind of preferential selection scheme, step S14 comprises the steps:
First selecting the target location identical with abort situation from multiple positional informationes, abort situation comprises but does not limits
In: the province of abort situation, city and block information and/or the coordinate information of abort situation, herein can be by by abort situation
Province, city and block information mate with the multiple positional informationes prestored in match information, it is also possible to pass through abort situation
Coordinate information mate with above-mentioned multiple positional informationes, finally select the target location identical with this abort situation.
Then obtaining the target maintaining unit mated with target location, the maintaining unit herein mated with target location is permissible
There is one, it is possibility to have multiple, select most suitable maintaining unit as target maintaining unit, and target maintaining unit is made
It it is the first maintaining unit.
As a kind of preferential selection scheme, step S13 comprises the steps:
Judge whether maintenance history information exists abort situation, maintenance history information including but not limited to: multiple tie up
Repair position and the maintaining unit mated with multiple maintenance positions, as a kind of concrete implementation mode, can be by judging
Whether the repair address in maintenance history information comprises abort situation to determine whether this abort situation exists maintenance record.
If it is determined that there is abort situation in maintenance history information, it is determined that fault bit is equipped with maintenance record；If it is determined that maintenance history information
In there is not abort situation, it is determined that abort situation is without maintenance record.
As a kind of preferential selection scheme, as in figure 2 it is shown, further comprise the steps of:
S16: if it is determined that fault bit is equipped with maintenance record, then obtain the mated with abort situation from maintenance history information
Two maintaining units；
S17: troublshooting work order is distributed to the second maintaining unit.
As a kind of concrete implementation mode, if it is decided that this abort situation exists maintenance record, this trouble point is described not
It is to report for repairment for the first time, can exist in maintenance history information and once carry out, for this abort situation, the maintaining unit (i.e. second that keeps in repair
Maintaining unit), from the point of view of contrast, it is contemplated that this trouble point is become more apparent upon by this maintaining unit, then directly by this troublshooting work order
It is distributed to the second maintaining unit, is favorably improved breakdown maintenance efficiency.
As a kind of preferential selection scheme, after the step s 15 and further comprise the steps of: after step S17
S18: the information that distributes of troublshooting work order be stored in maintenance history information, completes after work order distributes the most every time,
Automatically this is distributed information and be stored in data base, distribute record according to this when again reporting for repairment for this abort situation and quickly carry out
Choosing of maintaining unit.
The present embodiment provide troublshooting work order distributing method, by be do not exist maintenance record abort situation oneself
The maintaining unit that dynamic coupling is new, for there is the abort situation of maintenance record according to the former maintaining unit of maintenance history Auto-matching,
Finally realize automatically distributing of breakdown maintenance work order.Compared with prior art, staff is greatly reduced and distributes the work of work order
Measure, improve the safety coefficient of worksheet efficiency and power distribution network, thus overcome work order of the prior art and rely on artificial
Distribute and the low defect of causing trouble maintenance efficiency, effectively reduce the power off time of trouble point, and then improve user's body
Test.
Embodiment 2
The present embodiment has supplied a kind of troublshooting work order to distribute device 3, can be applicable in power distribution network repairing command system, energy
Enough realizations distribute troublshooting work order, automatically as it is shown on figure 3, include: receiver module 31, are used for receiving troublshooting work order；The
One acquisition module 32, for obtaining the abort situation of troublshooting work order；Whether judge module 33, have for failure judgement position
Maintenance record；Second acquisition module 34, for if it is determined that abort situation is without maintenance record, then obtain from the match information that prestores with
Abort situation coupling the first maintaining unit, the match information that prestores includes: multiple positional informationes and with multiple positional informationes
The maintaining unit joined；First distributes module 35, for troublshooting work order is distributed to the first maintaining unit.
As a kind of preferential selection scheme, the second acquisition module includes: select unit 341, for believing from multiple positions
Selecting the target location identical with abort situation in breath, abort situation includes: the province of abort situation, city and block information and/
Or the coordinate information of abort situation；Acquiring unit 342, for obtaining the target maintaining unit mated with target location, and by mesh
Mark maintaining unit is as the first maintaining unit.
As a kind of preferential selection scheme, it is judged that module 33 includes: judging unit 331, it is used for judging that maintenance history is believed
Whether there is abort situation in breath, maintenance history information includes: multiple maintenance positions and mating with multiple maintenance positions
Maintaining unit；First determines unit 332, for if it is determined that there is abort situation in maintenance history information, it is determined that fault bit
It is equipped with maintenance record；Second determines unit 333, for if it is determined that there is not abort situation in maintenance history information, it is determined that therefore
Barrier position is without maintenance record.
As a kind of preferential selection scheme, also include: the 3rd acquisition module 36, for if it is determined that fault bit is equipped with maintenance
Record, then obtain the second maintaining unit mated with abort situation from maintenance history information；Second distributes module 37, and being used for will
Troublshooting work order is distributed to the second maintaining unit.
As a kind of preferential selection scheme, also include: memory module 38, for distributing module 35 and second by first
Distribute the troublshooting work order of module 37 to distribute information and be stored in maintenance history information.
What the present embodiment provided troublshooting work order distributes device 3, can be the abort situation that there is not maintenance record
The maintaining unit that Auto-matching is new, single according to the former maintenance of maintenance history Auto-matching for there is the abort situation of maintenance record
Position, finally realizes automatically distributing of breakdown maintenance work order.Compared with prior art, staff is greatly reduced and distributes work order
Workload, improves the safety coefficient of worksheet efficiency and power distribution network, thus overcomes work order of the prior art and rely on people
Work distributes and the low defect of causing trouble maintenance efficiency, effectively reduces the power off time of trouble point, and then improves user
Experience.
Obviously, above-described embodiment is only for clearly demonstrating example, and not restriction to embodiment.Right
For those of ordinary skill in the field, can also make on the basis of the above description other multi-form change or
Variation.Here without also cannot all of embodiment be given exhaustive.And the obvious change thus extended out or
Change among still in the protection domain of the invention.
Claims (10)
1. a troublshooting work order distributing method, it is characterised in that including:
Receive troublshooting work order；
Obtain the abort situation of described troublshooting work order；
Judge whether described abort situation has maintenance record；
If it is determined that described abort situation is without described maintenance record, then obtains from the match information that prestores and mate with described abort situation
The first maintaining unit, described in the match information that prestores include: multiple positional informationes and mating with multiple described positional informationes
Maintaining unit；
Described troublshooting work order is distributed to described first maintaining unit.
Troublshooting work order distributing method the most according to claim 1, it is characterised in that described from the match information that prestores
The step obtaining the first maintaining unit mated with described abort situation includes:
Selecting the target location identical with described abort situation from multiple described positional informationes, described abort situation includes: institute
State the province of abort situation, city and block information and/or the coordinate information of described abort situation；
Obtain the target maintaining unit mated with described target location, and using described target maintaining unit as described first maintenance
Unit.
Troublshooting work order distributing method the most according to claim 2, it is characterised in that the described abort situation of described judgement
Maintenance record whether is had to include:
Judging whether to exist in maintenance history information described abort situation, described maintenance history information includes: multiple keeped in repair position
Put and with multiple described in maintenance position mates maintaining unit；
If it is determined that there is described abort situation in described maintenance history information, it is determined that described abort situation has described maintenance note
Record；
If it is determined that there is not described abort situation in described maintenance history information, it is determined that described abort situation is without described maintenance note
Record.
Troublshooting work order distributing method the most according to claim 3, it is characterised in that also include:
If it is determined that described abort situation has described maintenance record, then obtain and described abort situation from described maintenance history information
Second maintaining unit of coupling；
Described troublshooting work order is distributed to described second maintaining unit.
Troublshooting work order distributing method the most according to any one of claim 1 to 4, it is characterised in that also include:
The information that distributes of described troublshooting work order is stored in described maintenance history information.
6. a troublshooting work order distributes device, it is characterised in that including:
Receiver module, is used for receiving troublshooting work order；
First acquisition module, for obtaining the abort situation of described troublshooting work order；
Judge module, is used for judging whether described abort situation has maintenance record；
Second acquisition module, for if it is determined that described abort situation is without described maintenance record, then obtains from the match information that prestores
The first maintaining unit mated with described abort situation, described in the match information that prestores include: multiple positional informationes and with multiple
The maintaining unit of described positional information coupling；
First distributes module, for described troublshooting work order is distributed to described first maintaining unit.
Troublshooting work order the most according to claim 6 distributes device, it is characterised in that described second acquisition module bag
Include:
Select unit, for selecting the target location identical with described abort situation from multiple described positional informationes, described event
Barrier position includes: the province of described abort situation, city and block information and/or the coordinate information of described abort situation；
Acquiring unit, for obtaining the target maintaining unit mated with described target location, and makees described target maintaining unit
For described first maintaining unit.
Troublshooting work order the most according to claim 7 distributes device, it is characterised in that described judge module includes:
Judging unit, is used for judging whether to exist in maintenance history information described abort situation, and described maintenance history information includes:
Multiple maintenance positions and with multiple described in maintenance position mates maintaining unit；
First determines unit, for if it is determined that there is described abort situation in described maintenance history information, it is determined that described fault
There is described maintenance record position；
Second determines unit, for if it is determined that there is not described abort situation in described maintenance history information, it is determined that described event
Barrier position is without described maintenance record.
Troublshooting work order the most according to claim 8 distributes device, it is characterised in that also include:
3rd acquisition module, for if it is determined that described abort situation has described maintenance record, then from described maintenance history information
Obtain the second maintaining unit mated with described abort situation；
Second distributes module, for described troublshooting work order is distributed to described second maintaining unit.
10. distribute device according to the troublshooting work order according to any one of claim 6 to 9, it is characterised in that also include:
Memory module, for being stored in the information that distributes of described troublshooting work order in described maintenance history information.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610590933.XA CN106295810B (en) | 2016-07-25 | 2016-07-25 | Fault repair work order distribution method and device |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610590933.XA CN106295810B (en) | 2016-07-25 | 2016-07-25 | Fault repair work order distribution method and device |
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| CN106295810A true CN106295810A (en) | 2017-01-04 |
| CN106295810B CN106295810B (en) | 2020-09-08 |
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