CN109635968A - A kind of troublshooting management method based on intelligent customer service - Google Patents
A kind of troublshooting management method based on intelligent customer service Download PDFInfo
- Publication number
- CN109635968A CN109635968A CN201910053400.1A CN201910053400A CN109635968A CN 109635968 A CN109635968 A CN 109635968A CN 201910053400 A CN201910053400 A CN 201910053400A CN 109635968 A CN109635968 A CN 109635968A
- Authority
- CN
- China
- Prior art keywords
- repairment
- troublshooting
- work order
- reporting
- voice messaging
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Telephonic Communication Services (AREA)
Abstract
The troublshooting management method based on intelligent customer service that the invention discloses a kind of, comprising: obtain the voice messaging for reporting user for repairment；The voice messaging is parsed to obtain the corresponding text information of the voice messaging；According to the text information and predetermined keyword library, work order is reported for repairment by the generation of keyword grasping algorithm；By the feedback information for reporting work order for repairment and distributing to target terminal and receiving the target terminal transmission.The troublshooting management method effectively realizes the intelligence of troublshooting, provides more conveniences for troublshooting, greatly reduces human resources occupancy, effectively reduces human cost while ensureing troublshooting efficiency.The invention also discloses a kind of troublshooting management system, device and computer readable storage medium based on intelligent customer service, all has above-mentioned technical effect.
Description
Technical field
The present invention relates to intelligent management technical field, in particular to a kind of troublshooting manager based on intelligent customer service
Method；Further relate to a kind of troublshooting management system, device and computer readable storage medium based on intelligent customer service.
Background technique
With the continuous development of information technology, intelligent customer service obtains more and more quickly developing and more and more extensive
Using.And in troublshooting field, intelligent customer service is not applied effectively, and current troublshooting more depends on artificial behaviour
Make, causes troublshooting intelligence degree lower, seriously affect breakdown maintenance efficiency and user experience.
In view of this, how to provide a kind of troublshooting Managed Solution, realize that troublshooting is intelligent, raising is reported for repairment accurate
Rate is those skilled in the art's technical problem urgently to be resolved.
Summary of the invention
The troublshooting management method based on intelligent customer service that the object of the present invention is to provide a kind of realizes troublshooting intelligence
Change management, improves breakdown maintenance efficiency and user experience；The event based on intelligent customer service that it is a further object of the present invention to provide a kind of
Hinder complaint management system, device and computer readable storage medium, all has above-mentioned technical effect.
In order to solve the above technical problems, the present invention provides a kind of troublshooting management method based on intelligent customer service, packet
It includes:
Obtain the voice messaging for reporting user for repairment；
The voice messaging is parsed to obtain the corresponding text information of the voice messaging；
Work order is reported for repairment by the generation of keyword grasping algorithm according to the text information；
By the feedback information for reporting work order for repairment and distributing to target terminal and receiving the target terminal transmission.
It is optionally, described to obtain the voice messaging for reporting user for repairment, comprising:
Under question-answering mode, by default Question-Answering Model and it is described report user for repairment and put question to and reply, and will put question to and
Content is replied to record to obtain the voice messaging；Alternatively, the voice content for reporting user for repairment is recorded under answer mode
To the voice messaging.
Optionally, further includes:
By the keyword in the text information it is corresponding with effective keyword in predetermined keyword library after store to described
Predetermined keyword library.
Optionally, after work order is reported in the generation for repairment further include:
Work order classification is carried out to the work order of reporting for repairment by Auto-matching subsumption algorithm.
It is optionally, described to distribute the work order of reporting for repairment to target terminal, comprising:
According to the keyword of the text information, the work order of reporting for repairment is distributed into target end corresponding to the keyword
End.
In order to solve the above technical problems, the present invention also provides a kind of troublshooting managing device based on intelligent customer service,
Include:
Module is obtained, for obtaining the voice messaging for reporting user for repairment；
Parsing module obtains the corresponding text information of the voice messaging for being parsed to the voice messaging；
Generation module, for being generated by keyword grasping algorithm according to the text information and predetermined keyword library
Report work order for repairment；
Sending module, for distributing to target terminal and receiving the feedback that the target terminal sends the work order of reporting for repairment
Information.
Optionally, the acquisition module includes:
First acquisition unit is reported for repairment user and putd question under question-answering mode by default Question-Answering Model with described
With answer, and by subject of question and reply content record to obtain the voice messaging；
Second acquisition unit, for the voice content for reporting user for repairment being recorded to obtain institute's predicate under answer mode
Message breath.
Optionally, further includes:
Memory module, for the keyword in the text information is corresponding with effective keyword in predetermined keyword library
After store to the predetermined keyword library.
In order to solve the above technical problems, the present invention also provides a kind of troublshooting management equipment based on intelligent customer service,
Include:
Memory, for storing computer program；
Processor realizes the event as described in any one of the above embodiments based on intelligent customer service when for executing the computer program
The step of hindering complaint management method.
In order to solve the above technical problems, the computer can the present invention also provides a kind of computer readable storage medium
It reads storage medium and is stored with computer program, the computer program is realized as described in any one of the above embodiments when being executed by processor
The step of troublshooting management method based on intelligent customer service.
Troublshooting management method provided by the present invention based on intelligent customer service reports the voice letter of user for repairment including obtaining
Breath；The voice messaging is parsed to obtain the corresponding text information of the voice messaging；Passed through according to the text information
Work order is reported in the generation of keyword grasping algorithm for repairment；The work order of reporting for repairment is distributed to target terminal and receives the target terminal and send
Feedback information.
As it can be seen that the troublshooting management method provided by the present invention based on intelligent customer service, is obtained by intelligent customer service and is reported
The voice messaging repairing the voice messaging of user, and then will acquire is converted into corresponding text information, is further grabbed using keyword
Take algorithm, according to this text information generate it is corresponding report work order for repairment, and carry out reporting work order for repairment and distribute.The troublshooting management method
The acquisition that repairing information is carried out based on intelligent customer service, is effectively realized the intelligence of troublshooting, provided more for troublshooting
It is mostly convenient, human resources occupancy is greatly reduced, effectively reduces human cost while ensureing troublshooting efficiency.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to institute in the prior art and embodiment
Attached drawing to be used is needed to be briefly described, it should be apparent that, the accompanying drawings in the following description is only some implementations of the invention
Example, for those of ordinary skill in the art, without creative efforts, can also obtain according to these attached drawings
Obtain other attached drawings.
Fig. 1 is a kind of process signal of the troublshooting management method based on intelligent customer service provided by the embodiment of the present invention
Figure；
Fig. 2 is a kind of schematic diagram of the troublshooting management system based on intelligent customer service provided by the embodiment of the present invention；
Fig. 3 is a kind of schematic diagram of the troublshooting managing device based on intelligent customer service provided by the embodiment of the present invention.
Specific embodiment
Core of the invention is to provide a kind of troublshooting management method based on intelligent customer service, realizes troublshooting intelligence
Change management, improves breakdown maintenance efficiency and user experience；Another core of the invention is to provide a kind of event based on intelligent customer service
Hinder complaint management system, device and computer readable storage medium, all has above-mentioned technical effect.
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
Referring to FIG. 1, Fig. 1 is a kind of flow diagram of troublshooting management method provided by the embodiment of the present invention；
With reference to Fig. 1 it is found that the troublshooting management method includes:
S100: the voice messaging for reporting user for repairment is obtained；
Specifically, repair call can be accessed intelligent customer service automatically by speech packet after receiving the repair call for reporting user for repairment
System, to obtain the voice messaging for reporting user for repairment by this intelligent customer service system.
In a kind of specific embodiment, the voice messaging that user is reported in above-mentioned acquisition for repairment includes: to lead under question-answering mode
It crosses default Question-Answering Model to put question to and reply with user is reported for repairment, and will put question to and record to obtain voice messaging with answer content；Or
Person records the voice content for reporting user for repairment to obtain voice messaging under answer mode.
Specifically, the mode that the voice messaging of user is reported in two kinds of specific acquisitions for repairment is present embodiments provided, first, asking
Answer under mode, when intelligent customer service system access repair call, by default Question-Answering Model with report user for repairment and putd question to one by one
With answer, and by put question to reply voice content record, realize the acquisition of voice messaging.For example, intelligent customer service is putd question to: please existing
Elevator class, air-conditioning class, gate inhibition's class, water power class, type is reported in selection for repairment in other five options；Report user's answer: air-conditioning for repairment；Intelligence
Customer service is putd question to: woulding you please that fault condition is briefly described；Report user's answer: leaking air-conditioning for repairment；Deng.Certainly, for presetting Question-Answering Model
Particular content, the present invention is not specifically limited, can carry out otherness setting according to actual needs.Second, under answer mode,
It when intelligent customer service system access repair call, can only record to the voice content for reporting user for repairment, without to reporting user for repairment
It is putd question to.
For specifically using which kind of above-mentioned mode in practical application, without limitation, setting is the present invention according to actual needs
It can.
S200: voice messaging is parsed to obtain the corresponding text information of voice messaging；
Specifically, this step is intended for voice conversion, i.e., by language on the basis of obtaining reporting for repairment the voice messaging of user
Message breath is converted into corresponding text information, to report work order for repairment to be subsequently generated and provide foundation.It is converted in view of current voice messaging
It is more mature for the relevant technologies of text information, therefore can voice directly be carried out using the speech analysis software of third-party platform exploitation
Information parsing.And after being parsed, text information and voice messaging that parsing obtains are uploaded to complaint management system.
S300: according to text information and predetermined keyword library, work order is reported for repairment by the generation of keyword grasping algorithm；
Specifically, whether complaint management system is monitored in real time new voice messaging typing, if there is new voice messaging record
Enter, then executes work order and generate operation.Specifically, complaint management system receives the above-mentioned voice letter of intelligent customer service system transmission
When breath is with text information, that is, show the voice messaging typing for having new, then, complaint management system is based on according to the text information
Predetermined keyword library in complaint management system reports work order for repairment by the way that the generation of keyword grasping algorithm is corresponding.
Optionally, after work order is reported in above-mentioned generation for repairment further include: by Auto-matching subsumption algorithm to it is described report for repairment work order into
Row work order is sorted out.
Specifically, complaint management system is after work order is reported in generation for repairment in the present embodiment, further, returned by Auto-matching
Class algorithm carries out work order classification to reporting work order for repairment, such as according to reporting type for repairment, report urgency level, fault severity level for repairment to reporting for repairment
Work order carries out work order classification.In turn, after the completion of work order is sorted out, work order will be reported for repairment and distributed to target terminal, to carry out failure dimension
It repairs.
S400: by report for repairment work order distribute to target terminal and receive target terminal transmission feedback information.
Specifically, the purpose of this step, which is to distribute, reports work order for repairment, and feedback information is received, to make maintenance personal
Breakdown maintenance is carried out according to the tool that reports for repairment and makes user and related management personnel can be with timely learning breakdown maintenance process.
In a kind of specific embodiment, the above-mentioned work order that will report for repairment is distributed to target terminal, comprising: according to the text
The keyword of information will report work order for repairment and distribute target terminal corresponding to keyword.
The clear situation of regional keyword is reported for repairment specifically, corresponding in text information, it can clear according to keyword
When reporting user region for repairment, complaint management system will can report work order for repairment and distribute the target terminal in so far region automatically.Specifically, it reports
Repair management system it is gradable gradually carry out reporting work order for repairment distribute.It can will report work order for repairment first and be sent to and report user region for repairment
Localized management personnel, so that localized management personnel verify to reporting work order for repairment first, and when verification passes through, it further will report
Repair work order and be sent to maintenance management full-time staff, to allow maintenance management device personnel analysis to report work order for repairment, judge whether to need into
One step reports audit, if not needing to report, can will directly report work order for repairment and be sent to possession maintenance personal, so that possession be made to repair
Personnel report work order for repairment according to this and carry out breakdown maintenance；If desired maintenance work order is reported, then gives maintenance mans' single-shot to audit leader
It is audited.Further, if audit passes through, work order will be reported for repairment and be sent to possession maintenance personal, implement breakdown maintenance.
In conclusion the troublshooting management method provided by the present invention based on intelligent customer service, is obtained by intelligent customer service
The voice messaging that takes the voice messaging for reporting user for repairment, and then will acquire is converted into corresponding text information, further utilizes key
Word grasping algorithm, according to this text information generate it is corresponding report work order for repairment, and carry out reporting work order for repairment and distribute.The troublshooting management
Method carries out the acquisition of repairing information based on intelligent customer service, effectively realizes the intelligence of troublshooting, provides for troublshooting
More conveniences greatly reduce human resources occupancy, effectively reduce while ensureing troublshooting efficiency manpower at
This.
On the basis of the above embodiments, optionally, further includes: by text information keyword and predetermined keyword library
In effective keyword it is corresponding after store to predetermined keyword library.
Specifically, complaint management system is while reporting work order for repairment according to text information generation, also to pre- in the present embodiment
If keywords database carries out keyword filling, with keywords database of enriching constantly, and then the accuracy for reporting work order for repairment is improved.It is specific and
Speech, i.e., the keyword in text information is carried out with effective keyword in predetermined keyword library it is corresponding, and will be in text information
Keyword store into predetermined keyword library.During due to voice dialogue, it is inaccurate to report user pronunciation for repairment, and causes
There is error in parsing, can not accurately generate the case where reporting work order for repairment generation.For example, if reporting user region for repairment is electric power garden
Area, then because the reason of report user pronunciation for repairment, the keyword that parses may for area, electric power institute, ionization garden, the area Dian Liyuan,
Allusion quotation example far removes the vocabulary of equal similar pronunciation.It is corresponding by carrying out these vocabulary with electric power garden, and store, if subsequent solve again
Analysis obtains above-mentioned keyword, and complaint management system can judge to report for repairment user region directly as electric power garden.Wherein, it presets and closes
The electric power garden in keyword library is effective keyword.Through this embodiment, realize troublshooting it is intelligentized simultaneously,
Further, the accuracy and reliability for reporting work order for repairment are improved.
The troublshooting management system based on intelligent customer service that the present invention also provides a kind of, the system described below can be with
Reference is corresponded to each other with method as described above；Referring to FIG. 2, Fig. 2 is to be based on intelligent customer service provided by the embodiment of the present invention
Troublshooting management system schematic diagram, in conjunction with Fig. 2, which includes:
Module 10 is obtained, for obtaining the voice messaging for reporting user for repairment；
Parsing module 11 obtains the corresponding text information of voice messaging for being parsed to voice messaging；
Generation module 12, for reporting work order for repairment by the generation of keyword grasping algorithm according to text information；
Sending module 13 distributes for that will report work order for repairment to target terminal and receives the feedback information of target terminal transmission.
On the basis of the above embodiments, optionally, obtaining module 10 includes:
First acquisition unit, for carrying out mentioning question and answer by presetting Question-Answering Model and reporting user for repairment under question-answering mode
It is multiple, and record subject of question and answer content to obtain voice messaging；
Second acquisition unit, for recording the voice content for reporting user for repairment to obtain voice messaging under answer mode.
On the basis of the above embodiments, optionally, further includes:
Memory module, for by the keyword in text information it is corresponding with effective keyword in predetermined keyword library after deposit
It stores up to predetermined keyword library.
The present invention also provides a kind of troublshooting managing devices, referring to FIG. 3, Fig. 3 is provided by the embodiment of the present invention
Troublshooting managing device schematic diagram, with reference to Fig. 3, which includes:
Memory 1, for storing computer program；
Processor 2 realizes following step when for executing computer program:
Obtain the voice messaging for reporting user for repairment；The voice messaging is parsed to obtain the corresponding text of the voice messaging
Word information；Work order is reported for repairment by the generation of keyword grasping algorithm according to the text information；The work order of reporting for repairment is distributed to mesh
Mark terminal simultaneously receives the feedback information that the target terminal is sent.
Above method embodiment is please referred to for the introduction of troublshooting managing device provided by the present invention, the present invention exists
This is not repeated them here.
The present invention also provides a kind of computer readable storage medium, which has computer
Program, the computer program realize following step when being executed by processor:
Obtain the voice messaging for reporting user for repairment；The voice messaging is parsed to obtain the corresponding text of the voice messaging
Word information；Work order is reported for repairment by the generation of keyword grasping algorithm according to the text information；The work order of reporting for repairment is distributed to mesh
Mark terminal simultaneously receives the feedback information that the target terminal is sent.
The computer readable storage medium may include: USB flash disk, mobile hard disk, read-only memory (Read-Only
Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. is various to deposit
Store up the medium of program code.
Above method embodiment is please referred to for the introduction of computer readable storage medium provided by the present invention, the present invention
This will not be repeated here.
Each embodiment is described in a progressive manner in specification, the highlights of each of the examples are with other realities
The difference of example is applied, the same or similar parts in each embodiment may refer to each other.For device disclosed in embodiment, set
For standby and computer readable storage medium, since it is corresponded to the methods disclosed in the examples, so the comparison of description is simple
Single, reference may be made to the description of the method.
Professional further appreciates that, unit described in conjunction with the examples disclosed in the embodiments of the present disclosure
And algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware and
The interchangeability of software generally describes each exemplary composition and step according to function in the above description.These
Function is implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Profession
Technical staff can use different methods to achieve the described function each specific application, but this realization is not answered
Think beyond the scope of this invention.
The step of method described in conjunction with the examples disclosed in this document or algorithm, can directly be held with hardware, processor
The combination of capable software module or the two is implemented.Software module can be placed in random access memory (RAM), memory, read-only deposit
Reservoir (ROM), electrically programmable ROM, electrically erasable programmable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technology
In any other form of storage medium well known in field.
Troublshooting management method, system, device and calculating to provided by the present invention based on intelligent customer service above
Machine readable storage medium storing program for executing is described in detail.Specific case used herein carries out the principle of the present invention and embodiment
It illustrates, the above description of the embodiment is only used to help understand the method for the present invention and its core ideas.It should be pointed out that for
For those skilled in the art, without departing from the principle of the present invention, if can also be carried out to the present invention
Dry improvement and modification, these improvement and modification also fall into the protection scope of the claims in the present invention.
Claims (10)
1. a kind of troublshooting management method based on intelligent customer service characterized by comprising
Obtain the voice messaging for reporting user for repairment；
The voice messaging is parsed to obtain the corresponding text information of the voice messaging；
Work order is reported for repairment by the generation of keyword grasping algorithm according to the text information；
By the feedback information for reporting work order for repairment and distributing to target terminal and receiving the target terminal transmission.
2. troublshooting management method according to claim 1, which is characterized in that described to obtain the voice letter for reporting user for repairment
Breath, comprising:
Under question-answering mode, by default Question-Answering Model and it is described report user for repairment and put question to and reply, and will put question to and answer
Content records to obtain the voice messaging；Alternatively, recording the voice content for reporting user for repairment to obtain institute under answer mode
State voice messaging.
3. troublshooting management method according to claim 2, which is characterized in that further include:
By the keyword in the text information it is corresponding with effective keyword in predetermined keyword library after store to described default
Keywords database.
4. troublshooting management method according to claim 3, which is characterized in that the generation is also wrapped after reporting work order for repairment
It includes:
Work order classification is carried out to the work order of reporting for repairment by Auto-matching subsumption algorithm.
5. troublshooting management method according to claim 4, which is characterized in that it is described by it is described report for repairment work order distribute to
Target terminal, comprising:
According to the keyword of the text information, the work order of reporting for repairment is distributed into target terminal corresponding to the keyword.
6. a kind of troublshooting managing device based on intelligent customer service characterized by comprising
Module is obtained, for obtaining the voice messaging for reporting user for repairment；
Parsing module obtains the corresponding text information of the voice messaging for being parsed to the voice messaging；
Generation module, for reporting work order for repairment by the generation of keyword grasping algorithm according to the text information；
Sending module, for distributing to target terminal and receiving the feedback letter that the target terminal sends the work order of reporting for repairment
Breath.
7. troublshooting managing device according to claim 6, which is characterized in that the acquisition module includes:
First acquisition unit by default Question-Answering Model and described report user for repairment and carries out mentioning question and answer under question-answering mode
It is multiple, and record subject of question and answer content to obtain the voice messaging；
Second acquisition unit obtains the voice letter under answer mode, the voice content for reporting user for repairment to be recorded
Breath.
8. troublshooting managing device according to claim 7, which is characterized in that further include:
Memory module, for by the keyword in the text information it is corresponding with effective keyword in predetermined keyword library after deposit
It stores up to the predetermined keyword library.
9. a kind of troublshooting management equipment based on intelligent customer service characterized by comprising
Memory, for storing computer program；
Processor is realized when for executing the computer program and is based on intelligent customer service as described in any one of claim 1 to 5
Troublshooting management method the step of.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has computer journey
Sequence realizes the event as described in any one of claim 1 to 5 based on intelligent customer service when the computer program is executed by processor
The step of hindering complaint management method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910053400.1A CN109635968A (en) | 2019-01-21 | 2019-01-21 | A kind of troublshooting management method based on intelligent customer service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910053400.1A CN109635968A (en) | 2019-01-21 | 2019-01-21 | A kind of troublshooting management method based on intelligent customer service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109635968A true CN109635968A (en) | 2019-04-16 |
Family
ID=66061496
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910053400.1A Pending CN109635968A (en) | 2019-01-21 | 2019-01-21 | A kind of troublshooting management method based on intelligent customer service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109635968A (en) |
Cited By (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110376909A (en) * | 2019-07-29 | 2019-10-25 | 广东美的制冷设备有限公司 | Report barrier method, household appliance and the storage medium of household appliance |
| CN110489534A (en) * | 2019-07-26 | 2019-11-22 | 美的置业集团有限公司 | A kind of voice is in report from a liner thing declaration form management method, device, medium and terminal device |
| CN110738329A (en) * | 2019-09-06 | 2020-01-31 | 国网浙江桐乡市供电有限公司 | first-aid repair informing method based on cloud platform |
| CN111105071A (en) * | 2019-11-20 | 2020-05-05 | 青岛聚好联科技有限公司 | Information configuration optimization method and device for equipment fault reporting platform |
| CN111547592A (en) * | 2020-03-28 | 2020-08-18 | 安徽奥里奥克科技股份有限公司 | Elevator service platform and method |
| CN111628896A (en) * | 2020-05-29 | 2020-09-04 | 深圳前海微众银行股份有限公司 | IT operation and maintenance management method, device, equipment and computer storage medium |
| CN111931511A (en) * | 2019-04-26 | 2020-11-13 | 中国电力科学研究院有限公司 | Semantic analysis method and system based on wide-area distributed architecture |
| CN112148837A (en) * | 2020-09-15 | 2020-12-29 | 珠海格力电器股份有限公司 | Maintenance scheme acquisition method, device, equipment and storage medium |
| CN112306001A (en) * | 2019-07-26 | 2021-02-02 | 上海韦英霍文智能科技有限公司 | Intelligent system fusion platform and working method thereof |
| CN112800765A (en) * | 2021-01-22 | 2021-05-14 | 南京亚派软件技术有限公司 | Automatic work order generation method |
| CN112801689A (en) * | 2020-12-29 | 2021-05-14 | 北京电信发展有限公司 | Interactive work order intelligent processing system |
| CN113343651A (en) * | 2021-05-06 | 2021-09-03 | 广东核电合营有限公司 | Nuclear power station notice generation method and device, computer equipment and storage medium |
| CN113595780A (en) * | 2021-07-26 | 2021-11-02 | 广州市琪讯数码科技有限公司 | Network operation and maintenance repair event identification and classification order dispatching method and system |
| WO2022058324A1 (en) | 2020-09-21 | 2022-03-24 | Roche Diagnostics Gmbh | A method for detecting and reporting an operation error in an in-vitro diagnostic system and an in-vitro diagnostic system |
| CN117829819A (en) * | 2024-03-01 | 2024-04-05 | 广州平云小匠科技股份有限公司 | Fault processing method, device and computer readable storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106295810A (en) * | 2016-07-25 | 2017-01-04 | 国网山东省电力公司青岛供电公司 | A kind of troublshooting work order distributing method and device |
| CN106874134A (en) * | 2017-01-22 | 2017-06-20 | 国网新疆电力公司信息通信公司 | The processing method of work order type, apparatus and system |
| CN108616404A (en) * | 2018-05-11 | 2018-10-02 | 北京天材科技有限公司 | A kind of client service method, management platform, storage medium and system |
-
2019
- 2019-01-21 CN CN201910053400.1A patent/CN109635968A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106295810A (en) * | 2016-07-25 | 2017-01-04 | 国网山东省电力公司青岛供电公司 | A kind of troublshooting work order distributing method and device |
| CN106874134A (en) * | 2017-01-22 | 2017-06-20 | 国网新疆电力公司信息通信公司 | The processing method of work order type, apparatus and system |
| CN108616404A (en) * | 2018-05-11 | 2018-10-02 | 北京天材科技有限公司 | A kind of client service method, management platform, storage medium and system |
Cited By (16)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111931511A (en) * | 2019-04-26 | 2020-11-13 | 中国电力科学研究院有限公司 | Semantic analysis method and system based on wide-area distributed architecture |
| CN110489534A (en) * | 2019-07-26 | 2019-11-22 | 美的置业集团有限公司 | A kind of voice is in report from a liner thing declaration form management method, device, medium and terminal device |
| CN112306001A (en) * | 2019-07-26 | 2021-02-02 | 上海韦英霍文智能科技有限公司 | Intelligent system fusion platform and working method thereof |
| CN110376909A (en) * | 2019-07-29 | 2019-10-25 | 广东美的制冷设备有限公司 | Report barrier method, household appliance and the storage medium of household appliance |
| CN110738329A (en) * | 2019-09-06 | 2020-01-31 | 国网浙江桐乡市供电有限公司 | first-aid repair informing method based on cloud platform |
| CN111105071A (en) * | 2019-11-20 | 2020-05-05 | 青岛聚好联科技有限公司 | Information configuration optimization method and device for equipment fault reporting platform |
| CN111547592A (en) * | 2020-03-28 | 2020-08-18 | 安徽奥里奥克科技股份有限公司 | Elevator service platform and method |
| CN111628896A (en) * | 2020-05-29 | 2020-09-04 | 深圳前海微众银行股份有限公司 | IT operation and maintenance management method, device, equipment and computer storage medium |
| CN112148837A (en) * | 2020-09-15 | 2020-12-29 | 珠海格力电器股份有限公司 | Maintenance scheme acquisition method, device, equipment and storage medium |
| WO2022058324A1 (en) | 2020-09-21 | 2022-03-24 | Roche Diagnostics Gmbh | A method for detecting and reporting an operation error in an in-vitro diagnostic system and an in-vitro diagnostic system |
| CN112801689A (en) * | 2020-12-29 | 2021-05-14 | 北京电信发展有限公司 | Interactive work order intelligent processing system |
| CN112800765A (en) * | 2021-01-22 | 2021-05-14 | 南京亚派软件技术有限公司 | Automatic work order generation method |
| CN113343651A (en) * | 2021-05-06 | 2021-09-03 | 广东核电合营有限公司 | Nuclear power station notice generation method and device, computer equipment and storage medium |
| CN113595780A (en) * | 2021-07-26 | 2021-11-02 | 广州市琪讯数码科技有限公司 | Network operation and maintenance repair event identification and classification order dispatching method and system |
| CN117829819A (en) * | 2024-03-01 | 2024-04-05 | 广州平云小匠科技股份有限公司 | Fault processing method, device and computer readable storage medium |
| CN117829819B (en) * | 2024-03-01 | 2024-06-11 | 广州平云小匠科技股份有限公司 | Fault processing method, device and computer readable storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109635968A (en) | A kind of troublshooting management method based on intelligent customer service | |
| CN109712036A (en) | A kind of troublshooting management method, system and relevant apparatus | |
| CN109144835A (en) | A kind of automatic prediction method, device, equipment and the medium of application service failure | |
| CN105260841B (en) | A kind of distribution network failure repairing receipt auditing system | |
| CN108764649A (en) | Insurance sales method for real-time monitoring, device, equipment and storage medium | |
| CA2369965A1 (en) | Systems for in the field configuration of intelligent electronic devices | |
| CN104036348A (en) | Electronic mobile operation order system | |
| CN103226563B (en) | To the method and system that the client activities in automatic client back-up system are classified | |
| CN108764596A (en) | The monitoring method and monitoring system of the power failure of metering automation system | |
| US7617313B1 (en) | Metric transport and database load | |
| CN112541711A (en) | Model construction method and device, computer equipment and storage medium | |
| CN108681980A (en) | Interactive repair reporting system based on APP and method | |
| CN110414693A (en) | A kind of multimedia teaching facility information management system | |
| CN109120613B (en) | Communication data monitoring method and system | |
| CN116562852B (en) | Distribution network power failure information management system based on knowledge graph | |
| CN117217505A (en) | Resource management system based on book field | |
| CN116467204A (en) | Low-code application running stability optimization method | |
| CN112583610B (en) | System state prediction method, system state prediction device, server and storage medium | |
| Arbaiza | Critical variables for success in the technology adoption process in the framework of digital transformation | |
| CN111260150A (en) | Communication equipment operation risk early warning method and communication management system | |
| CN116050695A (en) | Power grid operation and inspection service management method based on informatization means | |
| CN111352818B (en) | Application program performance analysis method and device, storage medium and electronic equipment | |
| CN106094790B (en) | Wind power equipment reliability management information system | |
| CN107067137A (en) | A kind of power marketing metering class's routine work management control method and system | |
| CN106339482A (en) | Method and device for determining optimal communication time of merchants |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190416 |
|
| RJ01 | Rejection of invention patent application after publication |