CN108345950A - A kind of teleaction service terminal and business handling method - Google Patents
A kind of teleaction service terminal and business handling method Download PDFInfo
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- H—ELECTRICITY
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- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
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- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
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Abstract
The embodiment of the invention discloses a kind of teleaction service terminal and business handling methods, wherein teleaction service terminal includes terminal shell and display screen, further includes：Instruction input module, the command information for conversing with background service personnel for client's input；Respond module is instructed, for establishing the connection of the call between client and background service personnel according to command information；Image capture module, for after establishing call connection, the image for handling relevant various types of materials with current business in present image pickup area being acquired, to be sent to background service personnel；Voice input/output module is used for after establishing call connection, and client and background service personnel progress voice communication provide a convenient for client so that client knows that whether accurate various types of materials is complete, save time and the cost of client, improve customer experience.
Description
Technical field
The present embodiments relate to automatic service terminal service technical field more particularly to a kind of teleaction service terminals and industry
Method is handled in business.
Background technology
The major way of existing transacting business is that working hall carries out business handling, but traditional mode exists
Problems.
In general, working hall is distant apart from client location, client also needs to wait in line after reaching working hall,
And after very long wait in line, also frequently occur to leak band or wrong band because of material, and must not non-interrupting service handle, weight
New return prepares material, and again returns to the case where working hall repeats the above process, and such case was not only wasted time but also wasted
Financial resources bring great inconvenience to client, cause customer experience sense very poor.
Invention content
A kind of teleaction service terminal of present invention offer and business handling method avoid existing when client has business handling
When needing, it has to go to working hall, and the reciprocating working hall that can also have to because of material leakage band or wrong band
Problem.
In a first aspect, an embodiment of the present invention provides a kind of teleaction service terminal, including terminal shell and display screen, the end
End further includes：
Instruction input module is located on the terminal shell, converses with background service personnel for being inputted for client
Command information；
Respond module is instructed, is connect with described instruction input module, for establishing client with after according to described instruction information
Call connection between platform attendant；
Image capture module is located on the terminal shell, for after establishing the call connection, acquiring present image
The image that relevant various types of materials is handled with current business in pickup area, to be sent to background service personnel；
Voice input/output module is located on the terminal shell, for after establishing the call connection, client to be with after
Platform attendant carries out voice communication, so that the client knows that whether accurate the various types of materials is complete；
Wherein, the call includes video calling or voice communication.
Second aspect, the embodiment of the present invention additionally provide a kind of business handling method, are applied to above-mentioned teleaction service terminal,
This method includes：
Receive the command information of client's input conversed with background service personnel；
The connection of the call between client and background service personnel is established according to described instruction information；
After establishing the call connection, the image of relevant various types of materials is handled in acquisition with current business, to be sent to
Background service personnel, and voice communication is carried out by client and background service personnel, make whether client knows the various types of materials
It is accurate complete；
Wherein, the call includes video calling or voice communication.
The embodiment of the present invention is based on teleaction service terminal, by instruction input module for client's input and background service personnel
The command information conversed, and by instructing respond module to respond command information, establish client and background service people
Call between member connects, and after establishing call connection, is handled using image capture module acquisition and current business relevant each
The image of class material, and so that client is carried out voice communication with background service personnel using voice input/output module, so that client
Know that whether accurate various types of materials is complete, overcomes existing when client has business handling to need, it has to go to working big
The Room, and can also have to the deficiency in reciprocating working hall because material leaks band or wrong band, it is provided a convenient for client, section
Time and the cost for having saved client, improve customer experience.
Description of the drawings
Fig. 1 is the structural schematic diagram of the teleaction service terminal in the embodiment of the present invention one；
Fig. 2 is the structural schematic diagram of the teleaction service terminal in the embodiment of the present invention two；
Fig. 3 is the flow chart of the business handling method in the embodiment of the present invention three.
Specific implementation mode
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention rather than limitation of the invention.It also should be noted that in order to just
Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.
Embodiment one
Fig. 1 is the structural schematic diagram of the teleaction service terminal in the embodiment of the present invention one.As shown in Figure 1, the teleaction service
Terminal includes terminal shell 110 and display screen 120, further includes：Instruction input module 130 is located on terminal shell 110, is used for
The command information conversed with background service personnel for client's input；Respond module is instructed, is connected with instruction input module 130
It connects, is located in terminal shell 110, is not shown in Fig. 1, for being established between client and background service personnel according to command information
Call connection；Image capture module 150 is located on terminal shell 110, for after establishing call connection, acquiring present image
The image that relevant various types of materials is handled with current business in pickup area, to be sent to background service personnel；Voice inputs
Output module 160 is located on terminal shell 110, for after establishing call connection, client to carry out voice with background service personnel
Call, so that client knows that whether accurate various types of materials is complete；Wherein, call includes video calling or voice communication.
In the present embodiment, when client needs transacting business, but its do not know to be prepared again it is relevant with business handling
When whether various types of materials is accurate complete, client can not go to related working hall first, but selection can handle the industry nearby
Whether the teleaction service terminal of business is accurate complete to determine the material that it is prepared.
Client can utilize teleaction service terminal to realize and be linked up with background service interactions among persons, to convenient accurate
Know that whether accurate prepared material is complete.Specifically, client passes through the instruction input module 130 in teleaction service terminal
Input carries out video calling or the command information of voice communication with background service personnel.Wherein, video calling can make client with
Background service personnel not only can see other side, but also can hear the sound of other side, and voice communication can only make client and backstage
Attendant hears the sound of other side, is unable to see other side.Command information is inputted by instruction input module 130 in client
Afterwards, the instruction respond module being connect with instruction input module 130 responds the command information received, establishes client with after
Video calling between platform attendant or voice communication connection.
After establishing above-mentioned call connection, client and background service personnel can be carried out operational communication.Due to visitor
Family is it needs to be determined that whether the various types of materials prepared is accurate complete, and therefore, client can utilize the acquisition of image capture module 150 to work as
The image that relevant various types of materials is handled with current business in preceding image acquisition region, to be sent to background service personnel.Its
In, image is sent to the mode of background service personnel, can be directly transferred to by video pictures in video call process
Background service personnel, can also be image is first uploaded into system server in video calling or voice call process, then by
Background service personnel voluntarily download.During client and background service personnel converse, voice input/output module 160
It can ensure that client carries out voice communication with background service personnel, utilize voice input/output module 160 and background service people
During member carries out voice communication, client can know that whether accurate various types of materials is complete.
Teleaction service terminal provided in this embodiment, by instruction input module for client input with background service personnel into
The command information of row call, and by instructing respond module to respond command information, establish client and background service personnel
Between call connection, after establishing call connection, acquired using image capture module handle with current business it is relevant all kinds of
The image of material, and so that client is carried out voice communication with background service personnel using voice input/output module, so that client obtains
Know that whether accurate various types of materials is complete, overcomes existing when client has business handling to need, it has to working hall is gone to,
And it can also have to the deficiency in reciprocating working hall because material leaks band or wrong band, be provided a convenient for client, saving
The time of client and cost, improve customer experience.
It should be noted that in teleaction service terminal, client is direct with background service personnel in addition to that can utilize
The mode of video calling or voice communication is carried out to determine that whether accurate prepared material is complete outer, can also be grasped by business
Make interface and voluntarily determines whether prepared material is complete.At this point, client can be inputted on business operation interface it is true with material
Recognize relevant instruction, after required material is shown after terminal, client voluntarily compares confirmation.
In the present embodiment, display screen 120 can be single-screen, can also be double screen.If display screen 120 is single screen
Curtain, then the screen can show business operation interface, such as instruction selection or information solicitation interface etc., and can show simultaneously
The interface of current talking, the call interface can also show the personal information of background service personnel simultaneously.If display screen 120 is
Double screen, then one of screen is operator control panel, and for showing business operation interface, another screen is call display screen,
For showing current call interface, which can also show the personal information of background service personnel simultaneously.
Embodiment two
Fig. 2 is the structural schematic diagram of the teleaction service terminal in the embodiment of the present invention two, and the present embodiment is in embodiment one
On the basis of further embodied.
As shown in Fig. 2, the teleaction service terminal includes：Instruction input module 210, instruction respond module 220, Image Acquisition
Module 230 and voice input/output module 240, wherein instruction input module 210 includes：Voice-input unit 211, for obtaining
The phonetic order for taking client obtains the command information of client's input by the analysis to the phonetic order；The operation circle and/or
Face 212 passes through button and/or the command information of touch screen input for obtaining client.Image capture module 230 includes：Camera shooting
Unit 231 acquires the various types of materials in current shooting region for working as after client and background service personnel enter video calling
Image；And/or scanning element 232 acquires Current Scan region for working as after client and background service personnel enter voice communication
The image of interior various types of materials.
Specifically, instruction input module 210 includes voice-input unit 211, the phonetic order for obtaining client passes through
Speech recognition technology obtains the command information of guest operation；And/or operation interface 212, for obtain client by button and/or
The command information of touch screen input.It preferably, can be at the business operation interface in the display screen on teleaction service terminal shell
On, the operations such as confirm, handle to the material of business according to the related service information realization of display.Instruction input module 210 may be used also
To include body-sensing input unit, the command information for obtaining client by body-sensing action input, by being acted to client's body-sensing
Identification realize that client completes operation to teleaction service terminal.It can be seen that teleaction service terminal provide it is a variety of instruction it is defeated
Enter mode to select for client, meets the demand of different clients.
Specifically, image capture module 230 includes：Camera unit 231 enters for working as client and background service personnel and regards
After frequency is conversed, the image of the various types of materials in current shooting region is acquired；And/or scanning element 232, for as client and backstage
After attendant enters voice communication, the image of the various types of materials in Current Scan region is acquired.Preferably, camera unit can be with
It is camera, camera etc., scanning element can be high photographing instrument.Wherein, if client has selected video calling, background service people
Member can see the current picture of client.At this point, the video that background service personnel can directly be got by camera unit 231
Picture checks that whether accurate the various types of materials that client is prepared is complete；In addition, in order to further ensure the accuracy of various types of materials,
Client can also utilize camera unit 231 to obtain the image of various types of materials and upload to system server, by background service personnel
It voluntarily downloads and checks.If client has selected voice communication, background service personnel that can not see the current picture of client.This
When, client can utilize scanning element 232 to obtain the image of various types of materials and be uploaded to system server, by background service personnel
It voluntarily downloads and checks.It should be noted that when client carries out video calling, scanning element 232 can also be utilized to obtain
The image of various types of materials；When client carries out voice communication, camera unit 231 can also be utilized to obtain the image of various types of materials；
When carrying out video calling or voice communication, camera unit 231 and scanning element 232 can also be utilized to obtain various types of materials simultaneously
Image, to obtain more accurate material definitive result.
Teleaction service terminal provided in this embodiment, a variety of instruction input modes provided by instruction input module are for visitor
Family inputs the command information conversed with background service personnel, and by instructing respond module to respond command information,
The call connection between client and background service personnel is established, after establishing call connection, according to selected call mode, profit
The figure of relevant various types of materials is handled in camera unit and/or the scanning element acquisition provided with image capture module with current business
Picture, and so that client is carried out voice communication with background service personnel using voice input/output module, so that client knows all kinds of materials
Whether material is accurate complete, existing when client has business handling to need overcoming, it has to go to working hall, and also
Can because material leak band or it is wrong with due to have to the deficiency in reciprocating working hall, provided a convenient for client, save client
Time and cost, while improving customer experience, meet the demand of different clients and provide more accurate material
Expect definitive result.
On the basis of the various embodiments described above, further, teleaction service terminal can also include that identity information obtains mould
Block, wherein identity information acquisition module can be used for obtaining the identity information of client.In the present embodiment, client can by
The mode of the certificates such as identity information acquisition module brush identity card, passport, makes background service personnel get the identity information of client.
Preferably, identity information acquisition module can be card reader of ID card etc..Client can be confirming prepared various types of materials
It is no it is accurate it is complete before, so that background service personnel is got its identity information using identity information acquisition module；It can also be true
Recognize prepared various types of materials it is whether accurate it is complete after, when being ready for related service and handling, identity information is used to obtain mould
Block makes background service personnel get its identity information.It follows that teleaction service terminal obtains mould by providing identity information
The business handling operation of client may be implemented in block.
During the business handling of client, background service personnel, which need to confirm, wants whether the client of transacting business is client
I.At this point it is possible to the facial image of the client in current shooting region is acquired by the camera unit in teleaction service terminal,
After background service personnel get the facial image, in the identity information for the client that can be got with identity information acquisition module
Face information be compared, client identity is confirmed by face identification method.After confirming client identity, you can carry out business
It handles.During business handling, the accuracy that is operated in links in order to ensure client, it is preferred to use the side of video calling
Formula is linked up with background service personnel.In video call process, background service personnel can see the current picture of client
And business operation interface, background service personnel instruct client to complete every terms of information by current picture and business operation interface
Make a report on and confirm work, until finishing service is handled.
After the completion of business handling, some business can be related to follow-up checks and associated materials inquiry, follow-up in order to meet
The needs of audit, teleaction service terminal can also include stuffing-box, and the stuffing-box is for storing institute during current business is handled
Need the various types of materials recycled, for staff collect go forward side by side the trade before business audit.After standby service is audited, it will return
Part and relevant raw material post back client in the form of express delivery.Optionally, client can by material be put into stuffing-box it
Before, address and contact method are inputted in the related interfaces of teleaction service terminal, to ensure smoothly mailing.
Teleaction service terminal provided in this embodiment is realized by the way that identity information acquisition module and stuffing-box is arranged
Without face-to-face with background service personnel, the operation that related service is handled can be completed in client, and great side is provided for client
Just.
Further, teleaction service terminal can also include：Unionpay's module, the online payment demand for meeting client；
Printer handles relevant material for printing with current business；Two-dimensional code scanning instrument, for handling process in current business
In, two-dimensional code scanning is carried out, such as can be the payment code realization online payment etc. for scanning Alipay or wechat.Teleaction service is whole
Support payment function in end, you can the material for the business that completes charge confirms and handles.
Embodiment three
Fig. 3 is the flow chart for the business handling method that the embodiment of the present invention three provides, and the present embodiment, which is applicable to client, to be needed
The case where wanting transacting business, the teleaction service terminal that this method can be provided by the various embodiments described above execute, specifically include as
Lower step：
S310, the command information conversed with background service personnel for receiving client's input.
S320, the call established according to command information between client and background service personnel connect.
S330, after establishing call connection, acquisition handles the image of relevant various types of materials with current business, to be sent to
Background service personnel, and voice communication is carried out by client and background service personnel, so that client is known whether various types of materials is accurate
It is complete；
Wherein, call includes video calling or voice communication.
Business handling method provided in this embodiment carries out video calling by receiving client's input with background service personnel
Or the command information of voice communication, the connection of the call between client and background service personnel is established according to command information, is being established
After call connection, the image of relevant various types of materials is handled in acquisition with current business, to be sent to background service personnel, and is passed through
Client carries out voice communication with background service personnel, so that client is known that whether accurate various types of materials is complete, overcomes existing work as
When client has business handling to need, it has to go to working hall, and can also have to repeat because material leaks band or wrong band
The deficiency in round-trip working hall, provides a convenient for client, saves time and the cost of client, improve customer experience.
On the basis of the various embodiments described above, further, the acquisition handles relevant various types of materials with current business
Image, may include：
After client and background service personnel enter video calling, the figure of the various types of materials in current shooting region is acquired
Picture；And/or
After client and background service personnel enter voice communication, the figure of the various types of materials in Current Scan region is acquired
Picture.
Further, business handling method can also include：
The identity information of client is obtained using predetermined manner；
Acquire the facial image of the client in current shooting region；
Facial image is compared with the face information in identity information, to confirm the identity of client.
Wherein, predetermined manner can be the mode in certificates such as identity information acquisition module brush identity card, passports.
Further, business handling method can also include：
The reserve requests that client sends are received, into reservation wait state；
If client does not use teleaction service terminal in preset time, reservation wait state is exited.
In the present embodiment, in order to save queue waiting time of the client in transacting business in teleaction service terminal, may be used also
Think that reservation function is arranged in teleaction service terminal.Such as can be that client sends pre- invite by client to teleaction service terminal
It asks, teleaction service terminal receives the reserve requests that client sends, and is sent to system server, and system server is sent out to client
Subscription verification code is sent, the voucher of teleaction service terminal is used as reservation, teleaction service terminal enters reservation wait state later.
When teleaction service terminal is in reservation wait state, other clients can not use the teleaction service terminal, still, the long-range industry
Business terminal will not be constantly in reservation wait state, if in preset time, corresponding subscription verification code is inputted without client
To start teleaction service terminal, then teleaction service terminal exits reservation wait state, wherein the reservation stand-by period could be provided as
30 minutes.
Note that above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The present invention is not limited to specific embodiments described here, can carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out to the present invention by above example
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
May include other more equivalent embodiments, and the scope of the present invention is determined by scope of the appended claims.
Claims (10)
1. a kind of teleaction service terminal, including terminal shell and display screen, which is characterized in that further include：
Instruction input module is located on the terminal shell, the finger for conversing with background service personnel for client's input
Enable information；
Respond module is instructed, is connect with described instruction input module, is taken with backstage for establishing client according to described instruction information
Call connection between business personnel；
Image capture module is located on the terminal shell, for after establishing the call connection, acquisition present image to acquire
The image that relevant various types of materials is handled with current business in region, to be sent to background service personnel；
Voice input/output module is located on the terminal shell, for after establishing the call connection, client to take with backstage
Business personnel carry out voice communication, so that the client knows that whether accurate the various types of materials is complete；
Wherein, the call includes video calling or voice communication.
2. teleaction service terminal according to claim 1, which is characterized in that described image acquisition module includes：
Camera unit acquires described in current shooting region for working as after client and background service personnel enter video calling
The image of various types of materials；And/or
Scanning element acquires described in Current Scan region for working as after client and background service personnel enter voice communication
The image of various types of materials.
3. teleaction service terminal according to claim 2, which is characterized in that further include：
Identity information acquisition module, the identity information for obtaining client；
The camera unit is additionally operable to the facial image of the client in acquisition current shooting region, and in the identity information
Face information is compared, to confirm client identity.
4. teleaction service terminal according to claim 1, which is characterized in that described instruction input module includes：
Voice-input unit, the phonetic order for obtaining client obtain client's input by the analysis to the phonetic order
Command information；And/or
Operation interface passes through button and/or the command information of touch screen input for obtaining client.
5. teleaction service terminal according to claim 1, which is characterized in that further include：
Stuffing-box, the various types of materials for being recycled required for storing during current business is handled, so that staff collects simultaneously
Carry out current business audit.
6. teleaction service terminal according to claim 1, which is characterized in that further include：
Unionpay's module, the online payment demand for meeting client；
Printer handles relevant material for printing with current business；
Two-dimensional code scanning instrument, for during current business is handled, carrying out two-dimensional code scanning.
7. a kind of business handling method, is applied to the teleaction service terminal described in any one of claim 1-6, feature exists
In, including：
Receive the command information of client's input conversed with background service personnel；
The connection of the call between client and background service personnel is established according to described instruction information；
After establishing the call connection, the image of relevant various types of materials is handled in acquisition with current business, to be sent to backstage
Attendant, and voice communication is carried out by client and background service personnel, so that client is known whether the various types of materials is accurate
It is complete；
Wherein, the call includes video calling or voice communication.
8. the method according to the description of claim 7 is characterized in that the acquisition handles relevant various types of materials with current business
Image, including：
After client and background service personnel enter video calling, the figure of the various types of materials in current shooting region is acquired
Picture；And/or
After client and background service personnel enter voice communication, the figure of the various types of materials in Current Scan region is acquired
Picture.
9. according to the method described in claim 8, it is characterized in that, further including：
The identity information of client is obtained using predetermined manner；
Acquire the facial image of the client in current shooting region；
The facial image is compared with the face information in the identity information, to confirm the identity of client.
10. the method according to the description of claim 7 is characterized in that further including：
The reserve requests that client sends are received, into reservation wait state；
If client does not use the teleaction service terminal in preset time, the reservation wait state is exited.
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| CN201810188109.0A CN108345950A (en) | 2018-03-07 | 2018-03-07 | A kind of teleaction service terminal and business handling method |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
| CN109886798A (en) * | 2019-01-03 | 2019-06-14 | 深圳壹账通智能科技有限公司 | The long-range processing method and processing device of financial business based on data normalization |
| CN109922213A (en) * | 2019-01-17 | 2019-06-21 | 深圳壹账通智能科技有限公司 | Data processing method, device, storage medium and terminal device when voice is seeked advice from |
| CN110400137A (en) * | 2019-04-03 | 2019-11-01 | 泰州市海陵区一马商务信息咨询有限公司 | Exempt from close payment verifying system |
| CN112037437A (en) * | 2020-09-08 | 2020-12-04 | 中国银行股份有限公司 | Banking terminal based on unmanned aerial vehicle |
| CN112543192A (en) * | 2020-11-30 | 2021-03-23 | 中国银行股份有限公司 | Remote video-based staging service processing method and device |
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