CN109040970B - Service planning handling method based on cloud computing and terminal equipment - Google Patents
Service planning handling method based on cloud computing and terminal equipment Download PDFInfo
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- CN109040970B CN109040970B CN201810927244.2A CN201810927244A CN109040970B CN 109040970 B CN109040970 B CN 109040970B CN 201810927244 A CN201810927244 A CN 201810927244A CN 109040970 B CN109040970 B CN 109040970B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Abstract
The invention is suitable for the technical field of cloud computing, and provides a service planning and handling method based on cloud computing and terminal equipment. The method comprises the following steps: receiving a remote service handling request sent by a terminal, and determining a first service person to be selected according to position information sent by the terminal, position information of pre-stored service persons and a preset distance threshold; determining a second to-be-selected service person from the first to-be-selected service person according to the service handling information sent by the terminal and service handling information of pre-stored service persons; sequencing the service personnel in the second service personnel to be selected, and sending the sequencing result to the terminal; receiving a service personnel selection request returned by the terminal, determining a target service personnel, and sending the received service handling information to the target service personnel; if the business handling is started, audio and video call connection between the target business personnel and the terminal is established, the business handling of the business personnel matched with the business to be handled of the user can be quickly determined, and the business handling success rate is improved.
Description
Technical Field
The invention belongs to the technical field of cloud computing, and particularly relates to a service planning handling method based on cloud computing and a terminal device.
Background
At present, users can transact various services related to their own lives remotely through the network, and the basic operation steps are as follows: logging in a homepage of the business handling system; inputting a registered user name and a registered password for logging in; and selecting service personnel to handle specific services in the logged system interface.
However, when the existing remote service handling is performed, most users can only randomly select service personnel to perform service handling, the success rate of service handling is low, a large amount of time is wasted, and the requirement of the users for performing the service handling remotely cannot be met.
Disclosure of Invention
The embodiment of the invention provides a service planning and handling method based on cloud computing and terminal equipment, and aims to solve the problems that most users can only randomly select service personnel to handle services, the success rate of service handling is low, and a large amount of time is wasted.
A first aspect of an embodiment of the present invention provides a service planning handling method based on cloud computing, including:
receiving a remote service handling request sent by a terminal, sending a position acquisition request to the terminal according to the remote service handling request, and receiving position information returned by the terminal;
determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold;
sending a service information acquisition request to the terminal, receiving business handling information returned by the terminal, and determining a second to-be-selected service staff from the first to-be-selected service staff according to the received business handling information and pre-stored business handling information of the service staff;
sequencing each service staff in the second to-be-selected service staff according to the number of services to be handled corresponding to each service staff in the second to-be-selected service staff, and sending sequencing results to the terminal;
receiving a service personnel selection request returned by the terminal, determining a target service personnel from the second service personnel to be selected according to the service personnel selection request, and sending received service handling information to the target service personnel;
and if the target service personnel start to transact the service according to the received transaction information, establishing audio and video call connection between the target service personnel and the terminal.
A second aspect of the embodiments of the present invention provides a service planning handling terminal device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor executes the computer program to implement the following steps:
receiving a remote service handling request sent by a terminal, sending a position acquisition request to the terminal according to the remote service handling request, and receiving position information returned by the terminal;
determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold;
sending a service information acquisition request to the terminal, receiving business handling information returned by the terminal, and determining a second to-be-selected service staff from the first to-be-selected service staff according to the received business handling information and pre-stored business handling information of the service staff;
sequencing each service staff in the second to-be-selected service staff according to the number of services to be handled corresponding to each service staff in the second to-be-selected service staff, and sending sequencing results to the terminal;
receiving a service personnel selection request returned by the terminal, determining a target service personnel from the second service personnel to be selected according to the service personnel selection request, and sending received service handling information to the target service personnel;
and if the target service personnel start to transact the service according to the received transaction information, establishing audio and video call connection between the target service personnel and the terminal.
A third aspect of the embodiments of the present invention provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the computer program implements the steps of the cloud computing-based business planning and handling method described above.
Compared with the prior art, the embodiment of the invention has the following beneficial effects: the embodiment of the invention firstly determines a first to-be-selected service staff according to the position information sent by the terminal, the position information of the pre-stored service staff and the preset distance threshold, then determines a second to-be-selected service staff from the first to-be-selected service staff according to the service handling information sent by the terminal and the pre-stored service handling information of the service staff, can quickly determine the service handling of the service staff matched with the service to be handled by the user, improves the service handling success rate, and simultaneously sorts each service staff in the second to-be-selected service staff according to the number of the services to be handled corresponding to each service staff in the second to-be-selected service staff, sends the sorting result to the terminal for the user to select, thereby further improving the service handling efficiency and saving the time of the user.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is a schematic flow chart of a service planning handling method based on cloud computing according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart diagram of a cloud computing-based business planning transaction method according to another embodiment of the present invention;
FIG. 3 is a schematic flow chart diagram of a cloud computing-based business planning transaction method according to yet another embodiment of the present invention;
FIG. 4 is a schematic flow chart diagram of a cloud computing-based business planning transaction method according to another embodiment of the present invention;
FIG. 5 is a schematic flow chart diagram of a cloud computing-based business planning transaction method according to another embodiment of the present invention;
fig. 6 is a schematic block diagram of a service planning handling terminal device according to an embodiment of the present invention;
fig. 7 is a schematic block diagram of a business planning handling program according to an embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.
In order to explain the technical means of the present invention, the following description will be given by way of specific examples.
Referring to fig. 1, fig. 1 is a schematic flow chart of a service planning handling method based on cloud computing according to an embodiment of the present invention, in the embodiment, an example of triggering from the perspective of a counter system is described, where a user may perform information interaction with the counter system through a terminal device. As shown in fig. 1, in this embodiment, the processing procedure of the counter system may include the following steps:
s101: receiving a remote service handling request sent by a terminal, sending a position acquisition request to the terminal according to the remote service handling request, and receiving position information returned by the terminal.
Here, after receiving a remote service handling request sent by a terminal, the terminal may also send a user identity information acquisition request according to the remote service handling request, receive user identity information returned by the terminal, query the received user identity information in pre-stored blacklist user identity information, and if no query is made to execute subsequent steps, otherwise, generate service handling failure information. The blacklist user identity information can be acquired in the following way: firstly, business handling records of users are obtained from some business systems such as insurance, bank, post and the like, then the users with illegal business handling records are found from the obtained business handling records of the users, the identity information of the users is obtained, and the identity information of the blacklist users is generated.
S102: and determining the first to-be-selected service personnel according to the received position information, the pre-stored position information of the service personnel and a preset distance threshold.
Specifically, after receiving the position information returned by the terminal, the terminal may further send a service information obtaining request to the terminal, receive the service handling information returned by the terminal, obtain the service handling amount, the number of qualified persons and the service handling type corresponding to the service handling information, and further determine a first remote service handling probability corresponding to the service handling amount, where, the first remote service handling probability corresponding to the handled service amount is equal to all services corresponding to the handled service amount in a preset time period, the service handling mode is the number of times of remotely handling the services (namely, the number of times of remotely handling the services)/all the services corresponding to the handled service amount in the time period, and the service handling mode is the number of times of remotely handling the services, the number of times of handling the services by the service staff visiting the door and the number of times of handling the services by the business staff approaching the cabinet (namely, the number of times of handling all the services). Similarly, a second remote service handling probability corresponding to the number of the qualified persons of the service is determined, where the second remote service handling probability corresponding to the number of the qualified persons of the service is all services corresponding to the number of the qualified persons of the service in a preset time period, the service handling mode is the number of times of remotely handling the services (i.e. the number of times of remotely handling the services)/all services corresponding to the number of the qualified persons of the service in the time period, and the service handling mode is the number of times of remotely handling the services, the number of times of handling the services by the service personnel at home, and the number of times of handling the services by approaching the cabinet (i.e. the number of times of handling all the services). Determining a third remote service handling probability corresponding to the service handling type, wherein the third remote service handling probability corresponding to the service handling type is all services corresponding to the service handling type in a preset time period, the service handling mode is the number of times of remote service handling (namely the number of times of performing remote service handling)/all services corresponding to the service handling type in the time period, and the service handling mode is the number of times of remote service handling, service handling when a service staff goes home and approaches a cabinet (namely the number of times of handling all services). And if the importance reaches a preset importance threshold, determining a first to-be-selected service person according to the received position information, the prestored position information of the service person and a preset distance threshold, otherwise, stopping operation, generating remote service handling failure information, and sending the information to the terminal.
S103: and sending a service information acquisition request to the terminal, receiving business handling information returned by the terminal, and determining a second to-be-selected service staff from the first to-be-selected service staff according to the received business handling information and pre-stored business handling information of the service staff.
The counter system sends a service information acquisition request to the terminal, the terminal returns service information to the counter system, the counter system determines the service handling information of the first to-be-selected service personnel according to the pre-stored service handling information of the service personnel, then the received service information is matched with the service handling information of the first to-be-selected service personnel, and a second to-be-selected service personnel is determined from the first to-be-selected service personnel. Specifically, according to the service handling information of the first service person to be selected, the service person capable of processing the received service information is found from the first service person to be selected, and the service persons are used as second service persons to be selected.
The pre-stored business handling information of the business personnel can be determined in the following way: the method comprises the steps of obtaining a storage starting time corresponding to pre-stored business handling information of business personnel, calculating the storage time length of the pre-stored business handling information of the business personnel according to the storage starting time and the current time, re-obtaining the business handling information of the business personnel if the storage time length exceeds a preset time length threshold value, updating the pre-stored business handling information of the business personnel according to the re-obtained position information, taking the updated position information as the new pre-stored position information of the business personnel, executing the step of determining a second business personnel to be selected from the first business personnel to be selected according to the received business handling information and the pre-stored business handling information of the business personnel.
S104: and sequencing each service staff in the second to-be-selected service staff according to the number of the services to be handled corresponding to each service staff in the second to-be-selected service staff, and sending the sequencing result to the terminal.
The counter system obtains the number of services to be handled corresponding to each service staff in the second service staff to be selected, sorts each service staff in the second service staff to be selected according to the obtained number of services, and then sends the sorting result, the number of services to be handled corresponding to each service staff in the second service staff to be selected, the position of each service staff in the second service staff to be selected and the like to the terminal for selection by the user.
S105: and receiving a service personnel selection request returned by the terminal, determining a target service personnel from the second service personnel to be selected according to the service personnel selection request, and sending the received service handling information to the target service personnel.
Specifically, the user selects one service person from the second service persons to be selected as a target service person through the terminal, and sends a service person selection request to the counter system, and the counter system determines the target service person from the second service persons to be selected according to the service person selection request and sends the received service handling information to the target service person.
S106: and if the target service personnel start to transact the service according to the received transaction information, establishing audio and video call connection between the target service personnel and the terminal.
Here, the counter system establishes an audio/video call connection between the target service person and the terminal when the target service person starts to handle the service according to the received service handling information, and handles the corresponding service remotely. The counter system can send the number of the services to be handled corresponding to the target service staff to the terminal after a preset time interval, so that the user can know the current queuing condition conveniently, and the service is prevented from being missed.
Specifically, the counter system may further receive an indication sent by the target service person, for example, collect user face information, the counter system sends the received indication sent by the target service person to the terminal, the user sends the collected information to the counter system through the terminal, for example, sends the collected user face image to the counter system, and the counter system verifies the information after receiving the information sent by the terminal. Here, the counter system compares the received information sent by the terminal with the pre-stored information to determine similarity between the two, if the determined similarity exceeds a preset similarity threshold, the information verification is passed, for example, the user face information verification is passed, the counter system compares the received user face image with the pre-stored user face image to determine similarity between the two, and if the similarity exceeds the preset similarity threshold, the user face verification is passed. If the determined similarity does not exceed the preset similarity threshold, the counter system can send the determined similarity, the received information sent by the terminal and the prestored information to the target service personnel for judgment, and obtain the judgment result of the target service personnel.
From the above description, it can be known that the service planning and handling method based on cloud computing according to the embodiment of the present invention can quickly determine that a service staff handles a service matching with a service to be handled by a user, improve a service handling success rate, and save time of the user.
Referring to fig. 2, fig. 2 is a schematic flow chart of a business planning and processing method based on cloud computing according to another embodiment of the present invention. The difference between the present embodiment and the above embodiment is that S202 to S203, S201 are the same as S101 in the previous embodiment, and S204 to S207 are the same as S103 to S106 in the previous embodiment, which please refer to the related description of S101 and S103 to S106 in the above embodiment, and are not repeated herein. The cloud computing-based business planning handling method in this embodiment may further include:
s202: and acquiring the storage starting time corresponding to the pre-stored position information of the service personnel, and calculating the storage duration of the pre-stored position information of the service personnel according to the storage starting time and the current time.
S203: if the storage time length exceeds the preset time length threshold value, position information of the service personnel is obtained again, the prestored position information of the service personnel is updated according to the obtained position information, the updated position information is used as the new prestored position information of the service personnel, and the first service personnel to be selected is determined according to the received position information, the prestored position information of the service personnel and the preset distance threshold value.
Here, the pre-stored location information of the service person may be determined by: the method comprises the steps of firstly obtaining a storage starting time corresponding to prestored position information of a service person, calculating storage time according to the current time and the storage starting time, judging whether the storage time exceeds a preset time threshold, if so, obtaining the position information of the service person again, and updating the prestored position information of the service person by using the obtained position information, so that the prestored position of the service person is more accurate, and the subsequent processing accuracy is improved.
Referring to fig. 3, fig. 3 is a schematic flowchart of a service planning handling method based on cloud computing according to still another embodiment of the present invention. The difference between the present embodiment and the above embodiment is that S302 to S304, S301 are the same as S101 in the previous embodiment, and S305 to S308 are the same as S103 to S106 in the previous embodiment, which please refer to the related description of S101 and S103 to S106 in the above embodiment, and are not repeated herein. The cloud computing-based business planning handling method in this embodiment may further include:
s302: and inquiring the received position information in the preset remote transaction position information.
And if the received position information is inquired in the preset remote service handling position information, if the subsequent steps are inquired, stopping operation, generating remote service handling failure information, and sending the information to the terminal, wherein the preset remote service handling position information can be set according to the actual condition.
S303: and if the received position information is inquired in the preset remote service handling position information, inquiring the current time within the preset remote service handling time range.
Specifically, whether the current time is within a preset remote service handling time range is judged, for example, the preset remote service handling time range is from 8 am to 11 am every day, if the current time is 10 am, subsequent steps can be executed within the preset remote service handling time range, otherwise, the operation is stopped, remote service handling failure information is generated, and the information is sent to the terminal.
S304: and if the current moment is inquired within the preset remote service handling time range, determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold.
Referring to fig. 4, fig. 4 is a schematic flow chart of a business planning and processing method based on cloud computing according to another embodiment of the present invention. The difference between the present embodiment and the above embodiment is that S402 to S404, S401 are the same as S101 in the previous embodiment, and S405 to S408 are the same as S103 to S106 in the previous embodiment, which please refer to the related description of S101 and S103 to S106 in the above embodiment, and are not repeated herein. The cloud computing-based business planning handling method in this embodiment may further include:
s402: and calculating the distance between each service person and the terminal according to the received position information and the pre-stored position information of the service person, and acquiring the calculated distance smaller than the preset distance threshold.
S403: and if the number of the obtained calculated distances reaches a preset value, determining the first to-be-selected service personnel according to the obtained calculated distances.
Here, the determining the first candidate service person may include: firstly, according to the position information of the pre-stored service personnel and the received position information, the distance between each service personnel and the terminal is calculated, the calculated distance is compared with a preset distance threshold value, the calculated distance smaller than the preset distance threshold value is obtained, if the number of the obtained calculated distances reaches a preset value, the corresponding service personnel is found according to the obtained calculated distance, and the found service personnel is used as the first to-be-selected service personnel.
S404: if the number of the obtained calculated distances does not reach the preset numerical value, sending a service information obtaining request to the terminal, receiving service handling information returned by the terminal, determining a third to-be-selected service staff according to the received service handling information and pre-stored service handling information of the service staff, and determining a fourth to-be-selected service staff from the third to-be-selected service staff according to the received position information and the pre-stored position information of the service staff.
Specifically, if the number of the obtained calculated distances does not reach the preset value, for example, the calculated distances are not smaller than a preset distance threshold, the counter system may send a service information obtaining request to the terminal, the user sends service information to the counter system through the terminal, the counter system matches pre-stored service information of service staff with the received service information, determines a successfully-matched service staff, uses the successfully-matched service staff as a third candidate service staff, determines the position information of the successfully-matched service staff according to the pre-stored position information of the service staff, and finds a service staff closest to the terminal from the successfully-matched service staff as a fourth candidate service staff according to the received position information. Specifically, according to the pre-stored business information of the business personnel, the business personnel capable of processing the received business information are found from the business personnel, and the business personnel are used as the third business personnel to be selected.
And then sequencing each service staff in the fourth service staff to be selected according to the number of services to be handled corresponding to each service staff in the fourth service staff to be selected, sending the sequencing result to the terminal, receiving a service staff selection request returned by the terminal, determining a target service staff from the fourth service staff to be selected according to the service staff selection request, sending the received service handling information to the target service staff, establishing audio and video call connection between the target service staff and the terminal when the target service staff starts to handle the services according to the received service handling information, and remotely handling the corresponding services.
Referring to fig. 5, fig. 5 is a schematic flow chart of a business planning and processing method based on cloud computing according to another embodiment of the present invention. The difference between the present embodiment and the above embodiment is that S506 to S507, and S501 to S505 are the same as S101 to S105 in the previous embodiment, and please refer to the related description of S101 to S105 in the above embodiment, which is not repeated herein. The cloud computing-based business planning handling method in this embodiment may further include:
s506: and if the target service personnel begin to transact the service according to the received transaction information, sending parameter configuration information to the terminal so that the terminal performs parameter configuration on the camera and the microphone according to the parameter configuration information.
Here, the counter system may send parameter configuration information to the terminal according to actual needs, and the terminal configures parameters of the camera and the microphone according to the parameter configuration information, such as configuring video parameters: frame rate, code rate, resolution ratio and the like, and after configuration is completed, the terminal sends parameter configuration completion information to the counter system.
S507: and if parameter configuration completion information returned by the terminal is received, detecting the network state of the terminal, and if the network state of the terminal meets the requirement of a preset network state, establishing audio and video call connection between the target service personnel and the terminal.
Specifically, if the counter system receives parameter configuration completion information returned by the terminal, the network state of the terminal is detected, if the network state of the terminal meets the preset network state requirement, audio/video call connection between the target service person and the terminal is established, and after the audio/video call connection is established, connection quality parameters in the audio/video call connection are collected in real time, wherein the connection quality parameters can include connection delay, packet loss and the like, the audio/video call is evaluated according to the collected connection quality parameters, and the audio/video call connection between the target service person and the terminal is maintained or disconnected according to an evaluation result.
It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
Corresponding to the cloud computing-based business planning transaction method described in the foregoing embodiment, fig. 6 shows a schematic operating environment diagram of a business planning transaction program provided in the embodiment of the present invention. For convenience of explanation, only the portions related to the present embodiment are shown.
In the present embodiment, the service planning transaction program 600 is installed and run in the terminal device 60. The terminal device 60 may be a mobile terminal, a palm top computer, a server, etc. The terminal device 60 may include, but is not limited to, a memory 601, a processor 602, and a display 603. Fig. 6 only shows terminal device 60 with components 601 and 603, but it is to be understood that not all of the shown components are required and that more or fewer components may alternatively be implemented.
The storage 601 may in some embodiments be an internal storage unit of the terminal device 60, such as a hard disk or a memory of the terminal device 60. The memory 601 may also be an external storage device of the terminal device 60 in other embodiments, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, which are provided on the terminal device 60. Further, the memory 601 may also include both an internal storage unit and an external storage device of the terminal device 60. The memory 601 is used for storing application software installed in the terminal device 60 and various types of data, such as program codes of the service planning transaction program 600. The memory 601 may also be used to temporarily store data that has been output or is to be output.
The processor 602 may be, in some embodiments, a Central Processing Unit (CPU), microprocessor or other data Processing chip, which is used to run program codes stored in the memory 601 or process data, such as executing the business planning transaction 600.
The display 603 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an Organic Light-Emitting Diode (OLED) touch panel, or the like in some embodiments. The display 603 is used for displaying information processed in the terminal device 60 and for displaying a visualized user interface, such as an application menu interface, an application icon interface, and the like. The components 601 and 603 of the terminal device 60 communicate with each other via a system bus.
Referring to fig. 7, a functional block diagram of a service planning transaction procedure 600 according to an embodiment of the present invention is shown. In this embodiment, the business planning transaction 600 may be divided into one or more modules, and the one or more modules are stored in the memory 601 and executed by one or more processors (in this embodiment, the processor 602) to implement the present invention. For example, in fig. 7, the service planning transaction procedure 600 may be divided into a remote service request receiving unit 701, a first candidate determining unit 702, a second candidate determining unit 703, a service person sorting unit 704, a target service person determining unit 705, and an audio-video call connection unit 706. The unit referred to in the present invention refers to a series of computer program instruction segments capable of performing specific functions, and is more suitable than a program for describing the execution process of the service planning transaction procedure 600 in the terminal device 60. The following description will specifically describe the functions of the modules 701-706.
The remote service handling request receiving unit 701 is configured to receive a remote service handling request sent by a terminal, send a location obtaining request to the terminal according to the remote service handling request, and receive location information returned by the terminal. A first service person determining unit 702 to be selected, configured to determine a first service person to be selected according to the received location information, the pre-stored location information of the service person, and a preset distance threshold. A second service person determining unit 703, configured to send a service information obtaining request to the terminal, receive the service handling information returned by the terminal, and determine a second service person to be selected from the first service person to be selected according to the received service handling information and the pre-stored service handling information of the service person. And the service staff sequencing unit 704 is configured to sequence each service staff in the second to-be-selected service staff according to the number of services to be handled corresponding to each service staff in the second to-be-selected service staff, and send a sequencing result to the terminal. And a target service person determining unit 705, configured to receive a service person selection request returned by the terminal, determine a target service person from the second to-be-selected service persons according to the service person selection request, and send the received service handling information to the target service person. And the audio and video call connection unit 706 is configured to establish audio and video call connection between the target service person and the terminal if the target service person starts to transact the service according to the received service transacting information.
Optionally, the service planning transaction 600 may be further divided into location information processing units 707.
The location information processing unit 707 is configured to obtain a storage start time corresponding to the pre-stored location information of the service staff, and calculate a storage duration of the pre-stored location information of the service staff according to the storage start time and a current time. The first service person determining unit 702 to be selected is further configured to, if the storage duration exceeds the preset duration threshold, reacquire location information of the service person, update the pre-stored location information of the service person according to the reacquired location information, use the updated location information as new pre-stored location information of the service person, and determine the first service person to be selected according to the received location information, the pre-stored location information of the service person, and the preset distance threshold.
Optionally, the business planning transaction 600 may be further divided into a location query unit 708 and a time query unit 709.
The location query unit 708 is configured to query the received location information in the preset remote transaction location information. A time query unit 709, configured to query the current time within a preset remote service handling time range if the received location information is queried in the preset remote service handling location information. The first service person determining unit 702 to be selected is further configured to determine, if the current time is queried within the preset remote service handling time range, the first service person to be selected according to the received location information, the pre-stored location information of the service person and the preset distance threshold.
Optionally, the service planning handling program 600 may be further divided into a third to-be-selected staff determining unit 710 and a fourth to-be-selected staff determining unit 711.
The first service person determining unit 702 to be selected is further configured to calculate a distance between each service person and the terminal according to the received location information and pre-stored location information of the service person, and obtain a calculated distance smaller than the preset distance threshold; and if the number of the obtained calculated distances reaches a preset value, determining the first to-be-selected service personnel according to the obtained calculated distances.
The third candidate service person determining unit 710 is further configured to send a service information obtaining request to the terminal if the number of the obtained calculation distances does not reach the preset value, receive the service handling information returned by the terminal, and determine a third candidate service person according to the received service handling information and the pre-stored service handling information of the service person. The fourth service staff determining unit 711 is further configured to determine a fourth service staff to be selected from the third service staff to be selected according to the received location information and the pre-stored location information of the service staff.
Optionally, the service planning transaction 600 may be further divided into parameter configuration units 712.
The parameter configuration unit 712 is configured to send parameter configuration information to the terminal, so that the terminal performs parameter configuration on the camera and the microphone according to the parameter configuration information. The audio/video call connection unit 706 is further configured to detect a network state of the terminal if parameter configuration completion information returned by the terminal is received, and establish audio/video call connection between the target service person and the terminal if the network state of the terminal meets a preset network state requirement.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other ways. For example, the above-described embodiments of the apparatus/terminal device are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.
Claims (10)
1. A business planning handling method based on cloud computing is characterized by comprising the following steps:
receiving a remote service handling request sent by a terminal, sending a position acquisition request to the terminal according to the remote service handling request, and receiving position information returned by the terminal;
determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold;
sending a service information acquisition request to the terminal, receiving business handling information returned by the terminal, and determining a second to-be-selected service staff from the first to-be-selected service staff according to the received business handling information and pre-stored business handling information of the service staff;
sequencing each service staff in the second to-be-selected service staff according to the number of services to be handled corresponding to each service staff in the second to-be-selected service staff, and sending a sequencing result, the number of services to be handled corresponding to each service staff in the second to-be-selected service staff and the position of each service staff in the second to-be-selected service staff to the terminal;
receiving a service personnel selection request returned by the terminal, determining a target service personnel from the second service personnel to be selected according to the service personnel selection request, and sending received service handling information to the target service personnel;
and if the target service personnel start to transact the service according to the received transaction information, establishing audio and video call connection between the target service personnel and the terminal.
2. The cloud-computing-based business plan handling method of claim 1, further comprising:
acquiring a storage starting time corresponding to the pre-stored position information of the service personnel, and calculating the storage duration of the pre-stored position information of the service personnel according to the storage starting time and the current time;
if the storage time length exceeds a preset time length threshold value, position information of the service personnel is obtained again, the prestored position information of the service personnel is updated according to the obtained position information, the updated position information is used as the new prestored position information of the service personnel, and the step of determining the first service personnel to be selected according to the received position information, the prestored position information of the service personnel and a preset distance threshold value is executed.
3. The cloud-computing-based business plan handling method of claim 1, further comprising:
inquiring the received position information in the preset remote transaction position information;
if the received position information is inquired in the preset remote service handling position information, inquiring the current time within the preset remote service handling time range;
and if the current moment is inquired within the preset remote service handling time range, executing the step of determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold.
4. The cloud-computing-based business plan handling method of claim 1, further comprising:
calculating the distance between each service person and the terminal according to the received position information and the pre-stored position information of the service person, and acquiring the calculated distance smaller than the preset distance threshold;
if the number of the obtained calculated distances reaches a preset value, determining the first to-be-selected service personnel according to the obtained calculated distances;
if the number of the obtained calculated distances does not reach the preset numerical value, sending a service information obtaining request to the terminal, receiving service handling information returned by the terminal, determining a third to-be-selected service staff according to the received service handling information and pre-stored service handling information of the service staff, and determining a fourth to-be-selected service staff from the third to-be-selected service staff according to the received position information and the pre-stored position information of the service staff.
5. The cloud-computing-based business plan handling method of claim 1, further comprising:
sending parameter configuration information to the terminal so that the terminal performs parameter configuration on the camera and the microphone according to the parameter configuration information;
and if parameter configuration completion information returned by the terminal is received, detecting the network state of the terminal, and if the network state of the terminal meets the requirement of a preset network state, executing the step of establishing audio and video call connection between the target service personnel and the terminal.
6. A business planning terminal device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to perform the steps of:
receiving a remote service handling request sent by a terminal, sending a position acquisition request to the terminal according to the remote service handling request, and receiving position information returned by the terminal;
determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold;
sending a service information acquisition request to the terminal, receiving business handling information returned by the terminal, and determining a second to-be-selected service staff from the first to-be-selected service staff according to the received business handling information and pre-stored business handling information of the service staff;
sequencing each service staff in the second to-be-selected service staff according to the number of services to be handled corresponding to each service staff in the second to-be-selected service staff, and sending a sequencing result, the number of services to be handled corresponding to each service staff in the second to-be-selected service staff and the position of each service staff in the second to-be-selected service staff to the terminal;
receiving a service personnel selection request returned by the terminal, determining a target service personnel from the second service personnel to be selected according to the service personnel selection request, and sending received service handling information to the target service personnel;
and if the target service personnel start to transact the service according to the received transaction information, establishing audio and video call connection between the target service personnel and the terminal.
7. The business plan transaction terminal device of claim 6, wherein the processor when executing the computer program further performs the steps of:
acquiring a storage starting time corresponding to the pre-stored position information of the service personnel, and calculating the storage duration of the pre-stored position information of the service personnel according to the storage starting time and the current time;
if the storage time length exceeds a preset time length threshold value, position information of the service personnel is obtained again, the prestored position information of the service personnel is updated according to the obtained position information, the updated position information is used as the new prestored position information of the service personnel, and the step of determining the first service personnel to be selected according to the received position information, the prestored position information of the service personnel and a preset distance threshold value is executed.
8. The business plan transaction terminal device of claim 6, wherein the processor when executing the computer program further performs the steps of:
inquiring the received position information in the preset remote transaction position information;
if the received position information is inquired in the preset remote service handling position information, inquiring the current time within the preset remote service handling time range;
and if the current moment is inquired within the preset remote service handling time range, executing the step of determining a first to-be-selected service person according to the received position information, the pre-stored position information of the service person and a preset distance threshold.
9. The business plan transaction terminal device of claim 6, wherein the processor when executing the computer program further performs the steps of:
calculating the distance between each service person and the terminal according to the received position information and the pre-stored position information of the service person, and acquiring the calculated distance smaller than the preset distance threshold;
if the number of the obtained calculated distances reaches a preset value, determining the first to-be-selected service personnel according to the obtained calculated distances;
if the number of the obtained calculated distances does not reach the preset numerical value, sending a service information obtaining request to the terminal, receiving service handling information returned by the terminal, determining a third to-be-selected service staff according to the received service handling information and pre-stored service handling information of the service staff, and determining a fourth to-be-selected service staff from the third to-be-selected service staff according to the received position information and the pre-stored position information of the service staff.
10. A computer-readable storage medium, in which a computer program is stored, which, when being executed by a processor, carries out the steps of a cloud computing based business plan handling method according to any one of claims 1 to 5.
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