CN105913582A - Self-service terminal and remote assistance service system - Google Patents
Self-service terminal and remote assistance service system Download PDFInfo
- Publication number
- CN105913582A CN105913582A CN201610443723.8A CN201610443723A CN105913582A CN 105913582 A CN105913582 A CN 105913582A CN 201610443723 A CN201610443723 A CN 201610443723A CN 105913582 A CN105913582 A CN 105913582A
- Authority
- CN
- China
- Prior art keywords
- service
- self
- terminal
- remote
- teller
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/211—Software architecture within ATMs or in relation to the ATM network
Landscapes
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Software Systems (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
The invention provides a self-service terminal and a remote assistance service system. The self-service terminal comprises a central controller, an identity information obtaining part, an operation screen, an entry slip printing part, an entry slip recovery part and a video screen, wherein the identity information obtaining part is connected with the central controller and used for obtaining identity information of a user requesting for service and transmitting the identity information to the central controller for identity verification, the operation screen is used for allowing the user to select the to-be-handled service type and inputting operation information in the service handling process, the entry slip printing part is used for printing service entry slip, the entry slip recovery part is used for recovering the service entry slip signed by the user, the video screen is used for being in video communication with a remote teller terminal when the user triggers remote assistance. By means of the technical scheme, paper receipts signed by customers can be recovered, the aim of guiding the customers to carry out service handling operation face to face can be achieved, the service effect is effectively improved for the customers, and operation cost is reduced.
Description
Technical field
The present invention relates to electronics facility equipment technical field, especially a kind of self-service terminal and remote assistance service system
System.
Background technology
The industries such as bank, office, telecommunications are when transacting business, and major part business is required for teller and client directly links up
Confirm, and carry out filling in and reclaiming of some documents.These mechanisms are generally provided with service cabinets face, and client needs
Scene is handled, and under the guidance of teller, fills in confirmation such as: the sensitive informations such as personal document number, bank's card number
And name, sex, handle the non-sensitive information such as date, as the retained data of service handling mechanism, there is part industry
Business is the document also needing to retain papery.
As a example by bank, bank outlets provide multiple Possum, but owing to client operates not for Possum
Be familiar with, for just contacting the client of self-service equipment, in the urgent need to have people instruct from side its to from
Service equipment is helped to operate.Generally, client can call site staff and come to instruct and assist, and site
Staff may often be such that and runs between different clients, if client traffic is busy just may require that more Site Service
Personnel, this adds human cost to a certain extent.
But, in fact bank also can place beyond site, such as: the place such as market, enterprise provides self-service clothes
Business terminal, for these places, does not usually have the staff of bank to provide service, and client can only be by self-service
On service equipment, easy Operating Guideline attempts transacting business in systems, and this greatly reduces the Consumer's Experience of client,
Maloperation the most easily occurs simultaneously.
For the problems referred to above, effective solution is the most not yet proposed.
Summary of the invention
Embodiments provide a kind of self-service terminal, can only be taken by terminal solving user in prior art
On business equipment, easy Operating Guideline attempts transacting business and technical problem maloperation easily occur that causes, and this is self-service
Service terminal includes:
Central controller；
Identity information obtaining widget, is connected with described central controller, for obtaining the identity letter of the user of request service
Breath, and described identity information is sent to described central controller carries out authentication；
Operation screen, is connected with described central controller, after user by authentication, selects pending for user
Reason type of service and during transacting business input operation information；
Strip print member, is connected with described central controller, is used for after user's finishing service is handled, print service
Strip；
Strip recovery part, is connected with described central controller, the business strip after reclaiming user's signature；
Video screen, is connected with described central controller, in the case of user triggers and carries out remote assistance, and far
Journey teller terminal carries out video communication.
The embodiment of the present invention additionally provides a kind of remote assistance service system, including:
One or more above-mentioned self-service terminals, for realizing feature operation and the information of client；
Remote assistance server, communicates with described self-service terminal, for initiating remotely at self-service terminal
When assisting request, according to the service scenario of remote teller terminal, assign assistance services；
One or more remote teller terminals, are connected with described remote assistance server, for carrying for self-service terminal
For remote assistance.
In embodiments of the present invention, it is provided that a kind of self-service terminal, this self-service terminal is provided with video screen,
So user can trigger and carry out remote assistance, thus use video mode and remote teller terminal carry out video communication with
Remote teller can be provided the user and operate help.Further, self-service terminal is additionally provided with strip to beat
Print parts and strip recovery part, so that user can realize handling of business by self-service terminal.That is,
The papery document of customer signature can be reclaimed by the technical scheme of the embodiment of the present invention, and be capable of referring to face-to-face
Lead client traffic and handle the purpose of operation, thus be effectively increased the service effectiveness of client, reduce operation cost.
Accompanying drawing explanation
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the application, not
Constitute limitation of the invention.In the accompanying drawings:
Fig. 1 is the structured flowchart of self-service terminal according to embodiments of the present invention；
Fig. 2 is the configuration diagram of remote assistance service system according to embodiments of the present invention；
Fig. 3 is the front appearance figure of self-service terminal according to embodiments of the present invention；
Fig. 4 is the structured flowchart of CPU according to embodiments of the present invention；
Fig. 5 is the structured flowchart of remote teller terminal according to embodiments of the present invention；
Fig. 6 is remote assistance service method flow chart according to embodiments of the present invention；
Fig. 7 is the example flow chart that client according to embodiments of the present invention carries out out card on self-service teller terminal.
Detailed description of the invention
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with embodiment and accompanying drawing,
The present invention is described in further details.Here, the exemplary embodiment of the present invention and explanation thereof are used for explaining this
Bright, but not as a limitation of the invention.
Can only tell how user operates by the suggestion operations prompting on equipment in view of existing self-service terminal,
One video screen can be set on self-service terminal, can be regarded with remote teller terminal by this video screen user
Frequently communication, such that it is able to by remote teller terminal provide the user specifically with specialty guide service.Concrete,
As it is shown in figure 1, this self-service terminal may include that
Central controller 101；
Identity information obtaining widget 102, is connected with central controller 101, for obtaining the body of the user of request service
Part information, and described identity information is sent to central controller 101 carries out authentication；
Operation screen 103, is connected with central controller 101, after user by authentication, selects for user
Type of service to be handled and during transacting business input operation information；
Strip print member 104, is connected with central controller 101, for after user's finishing service is handled, prints
Business strip；
Strip recovery part 105, is connected with central controller 101, the business strip after reclaiming user's signature；
Video screen 106, is connected with central controller 101, in the case of carrying out remote assistance in user's triggering,
Video communication is carried out with remote teller terminal.
In order to realize the acquisition of user identity, identity information obtaining widget could be arranged to one or more of: face
Evaluator, finger-print recognising instrument and identity card recognizing instrument, it should be noted, however, that above-mentioned cited identity letter
The type of breath obtaining widget is merely to be better described the present invention, actual realization when, it is also possible to use other
Which kind of the identity information obtaining widget of type, concrete uses to select according to actual needs, if can complete to
The confirmation of family identity can.
Further, above-mentioned self-service terminal can also include: human body proximity instrument, is connected with described central controller,
In preset distance, whether people is had, in the case of determining and having, described in described central controller controls for sensing
The function selecting interface of operation screen display type of service.So, when normal idle, can be by operation screen display
Advertisement video, when detected people near when, then show function selecting interface, so-called function selecting interface can
To be display: apply for card, withdraw the money, mend the functions such as card.
If needing effectively to link up, such as with remote teller terminal: how consulting teller operate, and how to apply for card,
How to mend card etc., can arrange on self-service terminal:
1) microphone, is connected with central controller, for remote teller terminal carry out video communication carry out time,
The voice of income user；
2) speaker, is connected with central controller, for remote teller terminal carry out video communication carry out time,
Play the voice of teller；
3) photographic head, is connected with described central controller, for carrying out carrying out video communication with remote teller terminal
Time, obtain the video information of user.
In view of to have time user be to have had bank card, operation when, can by the identification to bank card,
Follow-up the handling of the business that realizes, to this end, card inserting mouth can be arranged in above-mentioned self-service terminal, with central processing unit
Being connected, insert bank card for user, and read the information of described bank card, concrete, card inserting mouth can be built-in with
Electronic card reader, wherein, this card inserting mouth can support magnetic stripe card and the reading of contact chip card, and card reader can be supported
Electricity gulps down card.
In order to promote the envelop of function of this self-service terminal further, it is also possible to arrange bankbook in self-service terminal
Recognize mouth, be connected with central processing unit, built-in deposit book printers in passbook printing port, and this deposit book printers are set
Impact dynamics can be automatically adjusted, in order to have relatively good printing effect according to the thickness of print media.
In this example, a kind of remote assistance service system is additionally provided, as in figure 2 it is shown, may include that
1) one or more above-mentioned self-service terminals, for realizing feature operation and the information of client；
2) remote assistance server, communicates with described self-service terminal, for initiating at self-service terminal
During remote assistance request, according to the service scenario of remote teller terminal, assign assistance services；
3) one or more remote teller terminals, are connected with described remote assistance server, for for Self-Service eventually
End provides remote assistance.
Further, in order to realize the significant response to the service of self-service terminal remote assistance, remote teller terminal can
To include: event response parts, for receiving and respond the Action Events that teller is sent by keyboard or mouse；Light
Cursor position acquisition component, operates the mouse relative position to screen for detecting teller, and by described relative positional number
The self-service terminal of correspondence it is sent to time factually；Image-forming module, for receiving the operation of the self-service terminal of correspondence
The data of screen, and the data of described operation screen are shown with predetermined ratio generation display interface；Remote teller end leads to
News module, for carrying out data transmission with described self-service terminal and described remote assistance server.
Below in conjunction with a specific embodiment, above-mentioned Possum is illustrated, it should be noted, however, that this tool
Body embodiment, merely to the present invention is better described, is not intended that inappropriate limitation of the present invention.
Providing a kind of self-service terminal in this example, this terminal accesses bank computer system, supports to print papery
Voucher also can reclaim archive, provides self-service or assistance formula service for client, thus effectively reduces the wait queued up in site
Time, reducing front-end business and handle pressure, a teller can support multiple client simultaneously, reduces operation cost.
As it is shown on figure 3, be the front appearance figure of self-service terminal of the present invention, may include that photographic head 1, loudspeaker
Card button 4, pickup hole 5, strip mouth 6, identity card scanning mouth 7, security medium are moved back in hole 2, video screen 3, pressure
Get mouth 8, microphone 9, non-contact card 10, operation screen 11, human body proximity instrument 12, voucher recovery port 13, bar code
Scanning 14, fingerprint capturer 15, keyboard 16, pointer 17, put landing bar 18, signature pen 19, voucher print
Mouth 20, card inserting mouth 21, passbook printing port 22, card drawing mouth 23, papers-scanning mouth 24 and CPU 25,
Wherein:
Photographic head 1, for equipment record live view, can be resolution be 1080P, left and right visible angle permissible
It is set to≤30 °, thus effectively prevents from spying on；
Bellmouth orifice 2, built-in loudspeaker, it is used for playing audio files or remote teller exchanges sounding when assisting；
Video screen 3, shows for screen picture, mainly plays and records the screen file deposited in advance, at long-range cabinet
When member assists, showing remote teller picture, can be 19 cun of display screens, screen width high ratio can be 4:3, resolution
Can be more than or equal to 1024 × 768, brightness can be more than or equal to 300cd/m2Above, the time of response events is less than
Equal to 30ms；
Card button 4 is moved back in pressure, when identity card is in identity card scanning device, can force to allow body by this button
Identity card is withdrawn into identity card scanning mouth 7 by part card scanning device；
Pickup hole 5, built-in microphone, for collection site sound；
Strip mouth 6, built-in strip printer, after client completes transaction, can be correlated with by this module print service
Strip, this strip mouth can be with automatic paper-cutting, continuous tape hand papercutter, it is provided that hemisection/entirely cut function, and supports figure
Print；
Identity card scanning mouth 7, identity card is automatically drawn into and reading identity card internal information, and supports ID card two-sided scanning,
Scanning resolution can be more than or equal to 150*150dpi, radio-frequency technique standard: meets ISO/IEC 14443 TYPE B mark
Accurate non-contact card, output picture format needs to support BMP, and scanogram supports automatic deviation correction, clipping function,
Output image is consistent with certificate original size, and supports certificate Position automatic detection；
Security medium gets mouth 8, for providing the packing box of the uniform sizes including financial product, packing box prints
Having the bar code of this product, user gets financial product by this outlet；
Microphone 9, is used for providing client to exchange with remotely attending a banquet, when using microphone, and loudspeaker not sounding, relate to client
During private content exchange, customer privacy can be protected, in case being eavesdropped；
Non-contact card 10, is used for reading and writing user's non-contact card, supports Electro Magnetic Compatibility (EMC), security module
Having physically separate hardware encryption module, have encryption and decode function with counter, its SAM deck meets
ISO/IEC7816-1,2 requirements, logic interfacing and communications protocol meet ISO/IEC7816-3 standard, and communication interface is wanted
Ask as standard RS-232 or RS-422 or RS-485 or USB, access time≤300ms, it is possible to anti-collision, with
In one moment, having 2 IC-cards in read write line induction region, every card all can be identified and effectively operate；
Operation screen 11, can be 19 cun of capacitance plates, supports 2 touch-controls, supports handwriting recognition, resolution 1024*768
Above, get an electric shock location adjustable；
Human body proximity instrument 12, can sense client before machine, and after client leaves, notice application carries out moving back card and operates,
Distance of reaction could be arranged to 10～100 centimetres, and the business of support regulation distance of reaction；
Voucher recovery port 13, built-in voucher reclaims terminal and voucher collection box, supports the scanning of voucher positive and negative, supports
Voucher moves back paper；
Bar code scan 14, for being scanned identifying information to standard two-dimensional bar code, can support 60 ° with introversion
Tiltedly, such as may is that Honeywell Vuquest 3310g；
Fingerprint capturer 15, supports fingerprint collecting, such as: Wellcom JZT-998, requirement realizing when
The fingerprint collecting time (detecting that finger is by up to whole fingerprint image being read in required time from sensor)≤1 second,
Condenser type Detection Techniques can be used, possess power down, cross the protective measures such as stream, overvoltage, short circuit, error-polarity connection, when
When voltage recovers normal, can automatically recover normal operating conditions；
Keyboard 16, can be the EPP hardware Encryption Keyboard of standard, have dust-proof, waterproof, anti-riot and anti-peeping
Safety measure, under unencrypted mode, this keyboard can do system digits keyboard and use, and in an encrypted mode, uses
Business cipher key encrypting module is when code keypad is separated, it is necessary to start the key self-destroying function in hardware encryption module, protects
Card key is without departing from Possum, it is ensured that the safety of key；
Pointer 17, can be electromagnetic pen, facilitates user to input, and takes down notes fidelity；
Put landing bar 18, facilitate user to place paper, prevent landing；
Signature pen 19, writes signature for client on papery voucher；
Voucher LPT 20, can support two-sided page paper laser printing with built-in laser printer, for example, it is possible to
The paper size held is: length 127mm to 356mm, width 76mm to 216mm；
Card inserting mouth 21, built-in electronic card reader, support that magnetic stripe card and contact chip card read, the magnetic stripe mark of support
Standard may is that ISO 7811 standard read/write, and IC-card standard is: SO 7816 (T=0 or T=1) CPU card, logical
Communication interface supports RS232C, and card reader supports that power down gulps down card, and more than card advance speed 200mm/s, communication speed is permissible
Reach 1200 to 19200bps even more than；
Passbook printing port 22, built-in deposit book printers, support that bankbook magnetic strip information reads, read-write standard supports DIN
/ ISO, ANSI, IBM3604, ISO7811, compatible IBM4746, Hitachi HT series etc., be situated between according to printing
Matter thickness can adjust impact dynamics with Automatic Optimal；
Card drawing mouth 23, built-in card-issuing module, support on-the-spot write magnetic hair fastener；
Papers-scanning mouth 24, built in scanner, papers-scanning can be supported and preserve image；
CPU, is the main control part of equipment, is used for driving each external unit Collaboration, and receives
Data are forwarded bank's background service system to process by the data input of external equipment, and according to background service system
Feedback information dispatch each external equipment.
As shown in Figure 4, CPU may include that functional control module 26, on-screen data acquisition module 27,
Authority region control module 28, terminal called module 29 and terminal total control module 30, wherein:
Functional control module 26, for the function switching of self-help model or the pattern of assistance, as self-service terminal,
This terminal provides a large number of services service function, and client can handle miscellaneous service voluntarily in terminal, when client for
When terminal traffic function does not understands, can trigger the request service of this functional module by page button, switched system is to association
Help pattern, it is not necessary to after remote teller is assisted, this functional module can be triggered and close assistance pattern；
On-screen data acquisition module 27, is responsible for gathering the data message of current operation screen, and this functional module is in system
When being under assistance pattern, can be with Real-time Collection on-screen data；
Authority region control module 28, by the operable area arranged, controls the operating right of remote teller, when
System is under assistance pattern, and owing to page sensitive information needs user to input voluntarily, system can arrange these regions
For the inoperable region of remote teller, this module judges cursor location, if being in inoperable region, then
Control to be not responding to the operation of remote teller.
Terminal called module 29, for sending and receive the data letter between self-service teller terminal and remote teller terminal
Breath；
Terminal total control module 30, for resolving the instruction that bank's background service system is incoming, and according to instruction calls
Equipment of serial drives device hardware (such as: the module such as card reader, collection box), so that the ancillary equipment of terminal can
Realize system service functions.
Remote assistance service system may include that above-mentioned self-service terminal, remote teller terminal and remote assistance service
Device, self-service teller terminal and remote teller terminal are connected with remote assistance server, wherein by network respectively:
Self-service teller terminal, for realizing operation and the information of client terminal function；
Remote assistance server, for when self-service terminal initiates to assist request, according to the clothes of remote teller terminal
Business situation, assigns assistance services.
Remote teller terminal can be as it is shown in figure 5, include: remote teller end control module, service control module, thing
Part respond module, cursor position acquisition module, image-forming module, remote teller end communication module, wherein:
Remote teller end control module, for operation service end system, coordinates each module resource；
Service control module, for receiving, interrupt the service request of self-service teller terminal, and controls multiple self-service
Switching between teller terminal service；
Event response module, for judging the Action Events that teller is sent by keyboard or mouse, for remotely operation
Event, remote teller end does not responds, but is preserved by event command and be sent to the execution of self-service teller terminal；
Cursor position acquisition module, operates the mouse relative position to screen for teller, control module and service
Device end is set up after connecting, and server end generates the action pane of and client operation screen 1:1 size, when teller will
After mouse moves to action pane and focus is in action pane, cursor position acquisition module will real-time collecting mouse
Relative to the relative coordinate position in the upper left corner, and coordinate position data is sent in real time client and shows.
Image-forming module, remote teller terminal receives the data that self-service teller terminal operation screen gathers, by this module, will
Interface data generates the screen of 1:1 pixel and shows, supports geometric ratio scaling, in order to assist teller to understand client behaviour in real time
Make information and the typing situation shielded, it is simple to assist.
Remote teller end communication module, for receiving connection request and the data transmission of client.
It is illustrated in figure 6 remote assistance service method flow process, comprises the following steps:
Step 1: customer self-service operates, and specifically may include that
S1: self-service terminal is normally identified by card reader, identity card scanner or deposit book printers and reads client's
Medium (such as: bank card, identity card, bankbook etc.) information, and verify the legitimacy of medium；
After S2: after system correctly recognizes medium information, and correct verification user cipher, operation screen enters into client and hands over
Easily select interface, when, after client's entrance system, system provides function switching push button on guest operation interface；
S3: system operation interface supports that client enters the business function needing to handle, Self-operating, is traded being correlated with
The typing of information, also supports the function switching push button on client's clicking operation interface, carries out assisting calling；
Step 2: initiate to assist request, specifically may include that
After S1: system receives the assistance request that client initiates by clicking on assistance button, system accesses remote assistance clothes
Business device initiates to assist request, and remote assistance server judges that the service scenario of current remote teller terminal is that it distributes remotely
Teller terminal, if leisureless remote teller terminal, then prompting client waits；
After S2: self-service terminal receives the remote teller terminal of remote assistance server-assignment, system is by collecting
The configuration parameter arrived initiates the connection of assist process to remote teller end.
Step 3: receive request, specifically may include that
The serve port that the service control module real-time monitoring system parameter of S1: remote teller end is arranged, when client is sent out
When playing request, this service control module receives request data；
After S2: service control module receives the request data that client sends, set up with self-service terminal and be connected,
The data that this remote assistance terminal is in service state are sent to remote assistance server simultaneously；
Step 4: set up screen communication, simultaneously operating screen, specifically may include that
S1: system, according to the parameter sent in request, gets IP and the parameter attribute of self-service teller terminal, then leads to
The terminal called module 29 crossing communication module and self-service teller terminal sets up communication connection；
S2: service control module initially sets up screen speech communication, so that remote teller terminal and self-service teller are eventually
End can mutually be seen the other side's image scene and hear the other side's voice；
S3: self-service teller terminal gathers current operation screen image data by on-screen data acquisition module 27 and the page sets
Put parameter, it is determined whether there is the restriction inoperable region of remote teller, without arranging restriction parameter, then system
Give tacit consent to unrestricted region, if page setup restriction parameter, then system obtain restricted area origin coordinates (X,
And area size (W, H) Y).Data and parameter are sent to long-range cabinet by system by terminal called module 29
Member's end；
S4: remote teller end is according to the on-screen data sent on self-service teller terminal and the parameter of page setup, by becoming
As module is at the operation screen window of remote teller end one 1:1 size of formation；
Step 5: assist guest operation, specifically may include that
S1: remote teller terminal supports that remote teller is interacted by screen voice and client, the doubt of inquiry client,
Client can be according to the guidance of remote teller Self-operating on operation screen；
S2: system supports remote teller remote assistance client's typing information, and teller can be by the mouse of remote teller end
The mobile location realizing page elements in the operation screen window that remote teller end generates, mouse picking data quilt in real time
It is sent to the operation screen of client so that mouse position can change in real time；
After S3: remote teller navigates to operate element, business operation can be carried out by keyboard or click；
S4: module time response of remote teller end judges the active window of remote teller end, if current active window
The action pane that nonsystematic generates, then by the Action Events of remote teller end response teller, if at current active window
In action pane, then perform step S6；
S5: remote teller end event response block intercepts remote teller Action Events, passes through communication module by event command
Issue self-service teller terminal.
What S6: self-service teller terminal authority region control module 28 read current page arranges parameter.According to authority screen
Cover region and parameter position in fact (X, Y) is set and area size (W, H) calculates the inoperable of remote teller
(X+W, Y+H) is arrived in region (X, Y), and system judges whether current mouse position falls in this regional extent.
S7: if current mouse coordinate falls in restricted area, self-service teller terminal then ignores this event；
S8: if current mouse coordinate falls outside restricted area, self-service teller terminal then responds this event, in operation
Teller's operation is performed on screen.
Step 6: exit assistance pattern, specifically may include that functional control module receives client and clicks on system behaviour
Making the operation of the button of screen offer, this module is initiated request and is disconnected and the connection of remote teller end, and system returns to client certainly
Operator scheme, remote assistance terminal is helped to send out idle state information to remote assistance server.
Step 7: hang up assistance, specifically may include that remote teller, after judging that client is without assisting, hangs up assistance,
Remote teller end disconnects and the connection of self-service teller terminal, and self-service teller terminal returns to self-help operation pattern, remote assistance
Terminal sends idle state information to remote assistance server.
On self-service teller terminal, carry out out the example of card with a client below and sketch the function of this self-service teller terminal,
As it is shown in fig. 7, may include that
701: self-service teller terminal is in business state to be handled, screen plays the advertising message pre-set, client
After arriving this self-service teller terminal, client's arrival experienced by human body proximity instrument, and operation screen stops playing advertisement, enters merit
Can select interface, video screen continues to play advertisement, and customer selecting opens card function, and system prompt client inserts identity card；
702: client inserts identity card at identity card scanning mouth 7, system sucks identity card, reading identity card information,
After reading successfully, system returns identity card, and after client takes identity card away, system enters and opens card information input interface；
703: card information needed is opened in System guides client's typing, and selects the card type needing to handle, and fills in client identity
Information beyond card, such as: fill in home address, phone number, then, by fingerprint instrument 15 typing client's
The information such as fingerprint；
704: client can be assisted by the call button request remote teller on operation screen 11 in any step of system
Help；
705: teller region beyond page permissions limits can help client's typing Transaction Information, it is also possible to instructs
The typing information of card transaction is opened in user's typing；
706: after Transaction Information typing completes, client clicks on confirmation operation, and system submits client's typing information to, and returns
Show and confirm to client, client confirm errorless after, printer in voucher LPT 29 prints the voucher of papery；
707: voucher, after using signature pen 19 to sign on papery voucher, is inserted in voucher recovery port 13 by client,
System calls voucher scanning and papery voucher is scanned by recycling module, and is achieved by scanned picture, simultaneously by papery
Voucher is recovered in voucher collection box；
708: system background routine processes opens card function, and calls the hair fastener program of self-service teller terminal by neck
Bayonet socket 23 is client's hair fastener.
In upper example, it is proposed that a kind of self-service teller terminal, this self-service teller terminal is integrated with multiple business processing module,
Provide printing and the recovery of papery voucher, and it can be seen that and the on-the-spot screen image of record, it is achieved that cabinet face is non-existing
The function of gold transaction, further, by the way of self-service and assistance combine, guides client to carry out business effectively
Handle, and aspectant service experience can be experienced by screen, promote service effectiveness, alleviate cabinet face service pressure
Power.Propose the principle of the necessary user's typing voluntarily of client-aware information, it is ensured that remote assistance teller cannot obtain use
The safety information at family, also improves the safety of client trading.As can be seen here, the present invention is carried by remote assistance mode
Risen the business service scope of self-service teller terminal, improve business event handle efficiency, improve customer service experience have
Positive facilitation.
As can be seen from the above description, the embodiment of the present invention achieves following technique effect: provide one certainly
Helping service terminal, be provided with video screen in this self-service terminal, such user can trigger and carry out remote assistance, from
And use video mode and remote teller terminal to carry out video communication so that remote teller can provide the user operation
Help.Further, self-service terminal is additionally provided with strip print member and strip recovery part, so that
User can realize handling of business by self-service terminal.That is, permissible by the technical scheme of the embodiment of the present invention
Reclaim the papery document of customer signature, and be capable of the purpose instructing client traffic to handle operation face-to-face, thus
It is effectively increased the service effectiveness of client, reduces operation cost.
Obviously, those skilled in the art should be understood that each module of the above-mentioned embodiment of the present invention or each step are permissible
Realizing with general calculating device, they can concentrate on single calculating device, or is distributed in multiple calculating
On the network that device is formed, alternatively, they can realize with calculating the executable program code of device, thus,
Can be stored in storing in device and be performed by calculating device, and in some cases, can be to be different from
The step shown or described by order execution herein, or they are fabricated to respectively each integrated circuit modules, or
Multiple modules in them or step are fabricated to single integrated circuit module and realize by person.So, the embodiment of the present invention
It is not restricted to any specific hardware and software combine.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for the skill of this area
For art personnel, the embodiment of the present invention can have various modifications and variations.All within the spirit and principles in the present invention,
Any modification, equivalent substitution and improvement etc. made, should be included within the scope of the present invention.
Claims (11)
1. a self-service terminal, it is characterised in that including:
Central controller；
Identity information obtaining widget, is connected with described central controller, for obtaining the identity letter of the user of request service
Breath, and described identity information is sent to described central controller carries out authentication；
Operation screen, is connected with described central controller, after user by authentication, selects pending for user
Reason type of service and during transacting business input operation information；
Strip print member, is connected with described central controller, is used for after user's finishing service is handled, print service
Strip；
Strip recovery part, is connected with described central controller, the business strip after reclaiming user's signature；
Video screen, is connected with described central controller, in the case of user triggers and carries out remote assistance, and far
Journey teller terminal carries out video communication.
2. self-service terminal as claimed in claim 1, it is characterised in that described identity information obtaining widget bag
Include at least one of: recognition of face device, finger-print recognising instrument and identity card recognizing instrument.
3. self-service terminal as claimed in claim 1, it is characterised in that also include:
Human body proximity instrument, is connected with described central controller, whether has people for sensing, determining in preset distance
In the case of having, by the function selecting interface of operation screen display type of service described in described central controller controls.
4. self-service terminal as claimed in claim 1, it is characterised in that also include:
Microphone, is connected with described central controller, for remote teller terminal carry out video communication carry out time,
The voice of income user.
5. self-service terminal as claimed in claim 4, it is characterised in that also include:
Speaker, is connected with described central controller, for remote teller terminal carry out video communication carry out time,
Play the voice of teller.
6. self-service terminal as claimed in claim 1, it is characterised in that also include:
Photographic head, is connected with described central controller, for remote teller terminal carry out video communication carry out time,
Obtain the video information of user.
7. self-service terminal as claimed in claim 1, it is characterised in that also include:
Card inserting mouth, is connected with described central processing unit, inserts bank card for user, and reads the letter of described bank card
Breath.
8. self-service terminal as claimed in claim 7, it is characterised in that described card inserting mouth is built-in with electronic reading
Card device, wherein, described card inserting mouth supports magnetic stripe card and the reading of contact chip card, and described card reader supports that power down gulps down
Card.
9. self-service terminal as claimed in claim 1, it is characterised in that also include:
Passbook printing port, is connected with described central processing unit, built-in deposit book printers, and according to print media thickness certainly
Dynamic adjustment impact dynamics.
10. a remote assistance service system, it is characterised in that including:
Self-service terminal according to any one of one or more claim 1 to 9, for realizing the function of client
Operation and information；
Remote assistance server, communicates with described self-service terminal, for initiating remotely at self-service terminal
When assisting request, according to the service scenario of remote teller terminal, assign assistance services；
One or more remote teller terminals, are connected with described remote assistance server, for carrying for self-service terminal
For remote assistance.
11. remote assistance service systems as claimed in claim 10, it is characterised in that described remote teller terminal
Including:
Event response parts, for receiving and respond the Action Events that teller is sent by keyboard or mouse；
Cursor position acquisition component, operates the mouse relative position to screen for detecting teller, and by described relatively
Position data is sent to the self-service terminal of correspondence in real time；
Image-forming module, for receiving the data of the operation screen of the self-service terminal of correspondence, and by the number of described operation screen
The display interface of predetermined ratio generation according to this shows；
Remote teller end communication module, for carrying out data with described self-service terminal and described remote assistance server
Transmission.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610443723.8A CN105913582A (en) | 2016-06-20 | 2016-06-20 | Self-service terminal and remote assistance service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610443723.8A CN105913582A (en) | 2016-06-20 | 2016-06-20 | Self-service terminal and remote assistance service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105913582A true CN105913582A (en) | 2016-08-31 |
Family
ID=56758149
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610443723.8A Pending CN105913582A (en) | 2016-06-20 | 2016-06-20 | Self-service terminal and remote assistance service system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN105913582A (en) |
Cited By (20)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106453531A (en) * | 2016-09-28 | 2017-02-22 | 山东浪潮商用系统有限公司 | Self-help tax handling method, self-help tax handling terminal and self-help tax handling system |
| CN106651361A (en) * | 2016-12-20 | 2017-05-10 | 张涉应 | Internet terminal for financial IC (Integrated Circuit) card and transaction method thereof |
| CN107169861A (en) * | 2017-04-07 | 2017-09-15 | 平安科技（深圳）有限公司 | Site sales service system and method |
| CN108345950A (en) * | 2018-03-07 | 2018-07-31 | 江苏国泰新点软件有限公司 | A kind of teleaction service terminal and business handling method |
| CN108765788A (en) * | 2018-05-22 | 2018-11-06 | 中国工商银行股份有限公司 | Method, self-service terminal and the self-help serving system of data processing |
| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
| CN109685445A (en) * | 2018-11-16 | 2019-04-26 | 视联动力信息技术股份有限公司 | A kind of method and apparatus that business integration is handled |
| CN109981722A (en) * | 2018-08-27 | 2019-07-05 | 虹光精密工业股份有限公司 | Automate the counseling services device and data processing method of convenience service system |
| CN110096244A (en) * | 2019-04-03 | 2019-08-06 | 平安科技（深圳）有限公司 | A kind of information sharing method and relevant device based on data processing |
| CN110266812A (en) * | 2019-07-05 | 2019-09-20 | 中国工商银行股份有限公司 | Communication system and method in communication request component, outlet |
| CN110738805A (en) * | 2019-10-23 | 2020-01-31 | 浪潮金融信息技术有限公司 | portable intelligent self-service terminal based on 5G communication real-time interaction |
| CN111262932A (en) * | 2020-01-15 | 2020-06-09 | 广东金赋科技股份有限公司 | Remote service system and method based on Web page |
| CN111343185A (en) * | 2020-02-28 | 2020-06-26 | 张善敏 | Teller machine interaction method and interaction system |
| CN111353785A (en) * | 2020-02-28 | 2020-06-30 | 张善敏 | Teller machine remote information interaction system and interaction method thereof |
| CN111371876A (en) * | 2020-02-28 | 2020-07-03 | 张善敏 | Teller machine remote coordination method and system |
| CN111526206A (en) * | 2020-05-06 | 2020-08-11 | 福州鱼骨图信息科技有限公司 | Remote assistance method and terminal |
| CN112419605A (en) * | 2020-11-18 | 2021-02-26 | 广东电网有限责任公司佛山供电局 | Remote power supply service intelligent terminal, system and remote power supply service method |
| CN112771520A (en) * | 2018-08-15 | 2021-05-07 | 丹尼尔·舍尔德 | Method for acquiring and subsequently generating data of a user of a self-service terminal |
| CN114724308A (en) * | 2022-04-14 | 2022-07-08 | 中国工商银行股份有限公司 | Self-service bank article getting method, server, client and system |
| TWI798997B (en) * | 2021-12-15 | 2023-04-11 | 中慧通金融科技股份有限公司 | Information system and information managing method |
Citations (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1606272A (en) * | 2004-12-03 | 2005-04-13 | 李立明 | Net aid system and implementing method therefor |
| CN101237327A (en) * | 2007-02-01 | 2008-08-06 | 北京帮助在线信息技术有限公司 | An online help platform system and its realization method |
| CN101866440A (en) * | 2009-03-06 | 2010-10-20 | 中国船舶重工集团公司第七二二研究所 | Personnel distribution allotment system |
| CN102238361A (en) * | 2010-04-22 | 2011-11-09 | 联想(北京)有限公司 | Terminal and display method thereof |
| CN203786752U (en) * | 2014-03-19 | 2014-08-20 | 北京兆维电子(集团)有限责任公司 | Bank remote virtual service business hall terminal |
| CN104200580A (en) * | 2014-08-29 | 2014-12-10 | 中国农业银行股份有限公司 | Intelligent counter |
| CN204288381U (en) * | 2014-11-18 | 2015-04-22 | 湖南长城信息金融设备有限责任公司 | Video interactive type remote teller terminal |
| CN104636766A (en) * | 2015-02-09 | 2015-05-20 | 中国工商银行股份有限公司 | Self-service dispensing device and system |
| CN204375067U (en) * | 2015-01-13 | 2015-06-03 | 王振宇 | One verifies self-service I.D. duplicating machine based on possessor's fingerprint and OCR |
| CN204440534U (en) * | 2014-12-30 | 2015-07-01 | 深圳怡化电脑股份有限公司 | Force retreat-card device and virtual automatic teller machine |
| CN104794828A (en) * | 2015-03-27 | 2015-07-22 | 湖南长城信息金融设备有限责任公司 | Remote bank teller terminal based on L-shaped layout |
| CN105187463A (en) * | 2014-06-16 | 2015-12-23 | 中兴通讯股份有限公司 | Remote sharing method, VTM terminal, network side equipment, and system |
| CN204990493U (en) * | 2015-08-07 | 2016-01-20 | 深圳市环阳通信息技术有限公司 | Hotel self -service terminal |
| US20160078528A1 (en) * | 2014-09-12 | 2016-03-17 | Ncr Corporation | Transaction assistance |
| CN205670354U (en) * | 2016-06-20 | 2016-11-02 | 中国工商银行股份有限公司 | Self-service terminal and remote assistance service system |
-
2016
- 2016-06-20 CN CN201610443723.8A patent/CN105913582A/en active Pending
Patent Citations (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1606272A (en) * | 2004-12-03 | 2005-04-13 | 李立明 | Net aid system and implementing method therefor |
| CN101237327A (en) * | 2007-02-01 | 2008-08-06 | 北京帮助在线信息技术有限公司 | An online help platform system and its realization method |
| CN101866440A (en) * | 2009-03-06 | 2010-10-20 | 中国船舶重工集团公司第七二二研究所 | Personnel distribution allotment system |
| CN102238361A (en) * | 2010-04-22 | 2011-11-09 | 联想(北京)有限公司 | Terminal and display method thereof |
| CN203786752U (en) * | 2014-03-19 | 2014-08-20 | 北京兆维电子(集团)有限责任公司 | Bank remote virtual service business hall terminal |
| CN105187463A (en) * | 2014-06-16 | 2015-12-23 | 中兴通讯股份有限公司 | Remote sharing method, VTM terminal, network side equipment, and system |
| CN104200580A (en) * | 2014-08-29 | 2014-12-10 | 中国农业银行股份有限公司 | Intelligent counter |
| US20160078528A1 (en) * | 2014-09-12 | 2016-03-17 | Ncr Corporation | Transaction assistance |
| CN204288381U (en) * | 2014-11-18 | 2015-04-22 | 湖南长城信息金融设备有限责任公司 | Video interactive type remote teller terminal |
| CN204440534U (en) * | 2014-12-30 | 2015-07-01 | 深圳怡化电脑股份有限公司 | Force retreat-card device and virtual automatic teller machine |
| CN204375067U (en) * | 2015-01-13 | 2015-06-03 | 王振宇 | One verifies self-service I.D. duplicating machine based on possessor's fingerprint and OCR |
| CN104636766A (en) * | 2015-02-09 | 2015-05-20 | 中国工商银行股份有限公司 | Self-service dispensing device and system |
| CN104794828A (en) * | 2015-03-27 | 2015-07-22 | 湖南长城信息金融设备有限责任公司 | Remote bank teller terminal based on L-shaped layout |
| CN204990493U (en) * | 2015-08-07 | 2016-01-20 | 深圳市环阳通信息技术有限公司 | Hotel self -service terminal |
| CN205670354U (en) * | 2016-06-20 | 2016-11-02 | 中国工商银行股份有限公司 | Self-service terminal and remote assistance service system |
Cited By (24)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106453531A (en) * | 2016-09-28 | 2017-02-22 | 山东浪潮商用系统有限公司 | Self-help tax handling method, self-help tax handling terminal and self-help tax handling system |
| CN106651361A (en) * | 2016-12-20 | 2017-05-10 | 张涉应 | Internet terminal for financial IC (Integrated Circuit) card and transaction method thereof |
| CN107169861A (en) * | 2017-04-07 | 2017-09-15 | 平安科技（深圳）有限公司 | Site sales service system and method |
| CN108345950A (en) * | 2018-03-07 | 2018-07-31 | 江苏国泰新点软件有限公司 | A kind of teleaction service terminal and business handling method |
| CN108765788A (en) * | 2018-05-22 | 2018-11-06 | 中国工商银行股份有限公司 | Method, self-service terminal and the self-help serving system of data processing |
| CN112771520A (en) * | 2018-08-15 | 2021-05-07 | 丹尼尔·舍尔德 | Method for acquiring and subsequently generating data of a user of a self-service terminal |
| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
| CN109040970B (en) * | 2018-08-15 | 2022-04-05 | 中国平安人寿保险股份有限公司 | Service planning handling method based on cloud computing and terminal equipment |
| CN109981722A (en) * | 2018-08-27 | 2019-07-05 | 虹光精密工业股份有限公司 | Automate the counseling services device and data processing method of convenience service system |
| US11138683B2 (en) | 2018-08-27 | 2021-10-05 | Avision Inc. | Consultation service apparatus of an automatic civil service system and information processing method |
| CN109685445A (en) * | 2018-11-16 | 2019-04-26 | 视联动力信息技术股份有限公司 | A kind of method and apparatus that business integration is handled |
| CN110096244B (en) * | 2019-04-03 | 2023-04-07 | 平安科技（深圳）有限公司 | Information sharing method based on data processing and related equipment |
| CN110096244A (en) * | 2019-04-03 | 2019-08-06 | 平安科技（深圳）有限公司 | A kind of information sharing method and relevant device based on data processing |
| CN110266812A (en) * | 2019-07-05 | 2019-09-20 | 中国工商银行股份有限公司 | Communication system and method in communication request component, outlet |
| CN110738805A (en) * | 2019-10-23 | 2020-01-31 | 浪潮金融信息技术有限公司 | portable intelligent self-service terminal based on 5G communication real-time interaction |
| CN111262932A (en) * | 2020-01-15 | 2020-06-09 | 广东金赋科技股份有限公司 | Remote service system and method based on Web page |
| CN111371876A (en) * | 2020-02-28 | 2020-07-03 | 张善敏 | Teller machine remote coordination method and system |
| CN111353785A (en) * | 2020-02-28 | 2020-06-30 | 张善敏 | Teller machine remote information interaction system and interaction method thereof |
| CN111343185A (en) * | 2020-02-28 | 2020-06-26 | 张善敏 | Teller machine interaction method and interaction system |
| CN111526206A (en) * | 2020-05-06 | 2020-08-11 | 福州鱼骨图信息科技有限公司 | Remote assistance method and terminal |
| CN111526206B (en) * | 2020-05-06 | 2023-04-11 | 福州鱼骨图信息科技有限公司 | Remote assistance method and terminal |
| CN112419605A (en) * | 2020-11-18 | 2021-02-26 | 广东电网有限责任公司佛山供电局 | Remote power supply service intelligent terminal, system and remote power supply service method |
| TWI798997B (en) * | 2021-12-15 | 2023-04-11 | 中慧通金融科技股份有限公司 | Information system and information managing method |
| CN114724308A (en) * | 2022-04-14 | 2022-07-08 | 中国工商银行股份有限公司 | Self-service bank article getting method, server, client and system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN105913582A (en) | Self-service terminal and remote assistance service system | |
| CN205670354U (en) | Self-service terminal and remote assistance service system | |
| CN108765788A (en) | Method, self-service terminal and the self-help serving system of data processing | |
| JP2007241442A (en) | Personal information reading storage device and personal information reading storage system | |
| US5710637A (en) | Card issuing machine and a method for controlling the same | |
| JP6779397B1 (en) | Identity verification device and program | |
| JP6513866B1 (en) | Person authentication apparatus and program | |
| KR20170040676A (en) | Financial terminal and method for providing loan service | |
| CN103871174A (en) | Automatic teller machine based on face recognition on three sides | |
| JP2018081658A (en) | Business card and business card management system | |
| US10963852B1 (en) | Secure file transfer system using an ATM | |
| JP3843251B2 (en) | Campaign screen display system and campaign screen display program | |
| JP4835674B2 (en) | Campaign screen display system and campaign screen display program | |
| JP2006330957A (en) | Identification system | |
| JPH1125273A (en) | Unmanned transaction system | |
| KR20090001514A (en) | System and method for automating identification card processing task using order waiting system | |
| KR20060090875A (en) | Method and system for creating a bank account using atm | |
| CN207833636U (en) | Self-help terminal equipment | |
| KR20170055338A (en) | Financial terminal and method for appling financial services using the same | |
| JP2000207524A (en) | Card issuing device, card using device and personal identification device/system/method | |
| CN218159181U (en) | Double-screen intelligent government affairs service terminal | |
| TWM502914U (en) | Banking service system | |
| JP2007079967A (en) | Registered imprint collation system | |
| US20180270393A1 (en) | Information processing device, image reading apparatus, information processing system, and non-transitory computer readable medium | |
| KR100801896B1 (en) | Automatic teller machine for providing client photograph in itemized account and method thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20160831 |
|
| RJ01 | Rejection of invention patent application after publication |