CN111526206A - Remote assistance method and terminal - Google Patents
Remote assistance method and terminal Download PDFInfo
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- CN111526206A CN111526206A CN202010370568.8A CN202010370568A CN111526206A CN 111526206 A CN111526206 A CN 111526206A CN 202010370568 A CN202010370568 A CN 202010370568A CN 111526206 A CN111526206 A CN 111526206A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/146—Markers for unambiguous identification of a particular session, e.g. session cookie or URL-encoding
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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Abstract
The invention provides a remote assistance method and a terminal, which are used for receiving a remote assistance request sent by local equipment; matching the remote assistance request with an assistance device; receiving operational data of the assistive device; the mobile operation data in the operation data is sent to the local equipment in real time in a mode of simulating an HID (human interface device); the remote assistance device is arranged, extra third-party software does not need to be installed on local equipment, the safety of the local equipment is guaranteed, the local equipment is directly connected with the remote assistance device, the remote assistance device is simulated to be HID equipment to control the local equipment, data transmission is carried out through hardware connection, the efficiency and safety of data transmission are guaranteed, mobile operation data are only transmitted to the local equipment, an assistance equipment user can only prompt a local equipment user and cannot operate the local equipment, and the safety of the local equipment is further guaranteed in the remote assistance process.
Description
Technical Field
The present invention relates to the field of remote assistance, and in particular, to a remote assistance method and a terminal.
Background
The current popular schemes related to remote assistance can be realized only by installing various third-party software at a user equipment end, so that the requirements of the common people can be met, but in a system needing higher safety guarantee, such as a bank self-service system, the installation of the third-party software has great risk; and when the user uses the third-party software, the user needs to log in the related account, the steps are complicated, the permission of the assisting device end is rarely limited by the existing remote assisting third-party software, and the assisting device end can operate all contents of the user device end without limit through the remote assisting third-party software.
Disclosure of Invention
The technical problem to be solved by the invention is as follows: provided are a remote assistance method and a terminal, which simplify the use steps and ensure the safety of user equipment in the remote assistance process.
In order to solve the technical problems, the invention adopts a technical scheme that:
a remote assistance method comprising the steps of:
s1, receiving a remote assistance request sent by local equipment;
s2, matching the remote assistance request with assistance equipment;
s3, receiving the operation data of the assisting equipment;
and S4, transmitting the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device).
In order to solve the technical problem, the invention adopts another technical scheme as follows:
a remote assistance terminal comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor when executing the computer program implementing the steps of:
s1, receiving a remote assistance request sent by local equipment;
s2, matching the remote assistance request with assistance equipment;
s3, receiving the operation data of the assisting equipment;
and S4, transmitting the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device).
The invention has the beneficial effects that: the remote assistance device is arranged to receive the operation data of the assistance equipment, and only the mobile operation data of the assistance equipment is sent to the local equipment in a mode of simulating HID equipment to assist the operation of the local equipment, so that a user of the assistance equipment can only prompt a user of the local equipment and cannot directly control the local equipment, and the safety of the local equipment is ensured; the communication is established with the local equipment in the mode of simulating the HID equipment, third-party software is not required to be installed, the security vulnerability brought by the third-party software is prevented, the login step of a user is eliminated, and the use experience of the user is improved.
Drawings
Fig. 1 is a flowchart illustrating steps of a remote assistance method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a remote assistance terminal according to an embodiment of the present invention;
FIG. 3 is a diagram illustrating a matching of a transfer server according to an embodiment of the present invention;
fig. 4 is a schematic view of a specific application scenario of a remote assistance method according to an embodiment of the present invention;
description of reference numerals:
1. a remote assistance terminal; 2. A processor; 3. A memory.
Detailed Description
In order to explain technical contents, achieved objects, and effects of the present invention in detail, the following description is made with reference to the accompanying drawings in combination with the embodiments.
Referring to fig. 1, a remote assistance method includes the steps of:
s1, receiving a remote assistance request sent by local equipment;
s2, matching the remote assistance request with assistance equipment;
s3, receiving the operation data of the assisting equipment;
and S4, transmitting the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device).
From the above description, the beneficial effects of the present invention are: the remote assistance device is arranged to receive the operation data of the assistance equipment, and only the mobile operation data of the assistance equipment is sent to the local equipment in a mode of simulating HID equipment to assist the operation of the local equipment, so that a user of the assistance equipment can only prompt a user of the local equipment and cannot directly control the local equipment, and the safety of the local equipment is ensured; the communication is established with the local equipment in the mode of simulating the HID equipment, third-party software is not required to be installed, the security vulnerability brought by the third-party software is prevented, the login step of a user is eliminated, and the use experience of the user is improved.
Further, the S1 is preceded by:
assigning a unique identification number to each of the local devices and each of the assisting devices;
the local equipment and the assisting equipment log in a transit server through respective unique identification numbers, so that the transit server records the busy and idle states of the corresponding local equipment or assisting equipment according to the unique identification numbers;
the busy-idle state is used for matching between the local device and the assisting device.
According to the description, each local device and each assisting device are marked by the unique identification number, the local device and the assisting device are matched one to one through the transfer server according to the busy and idle states of the local device and the assisting device, the assisting device can be matched in time when the local device needs remote assistance, the data transmission after connection is stable and is not prone to error due to the unique identification number, and the use feeling of a user is better.
Further, in the S1, the remote assistance request includes a unique identification number of the local device;
the S2 specifically includes:
sending the remote assistance request to the transit server;
receiving a unique identification number corresponding to the assisting device matched with the unique identification number corresponding to the local device from the transit server;
the unique identification number corresponding to the assisting equipment matched with the unique identification number of the local equipment is determined by the transfer server according to the random selection of the idle assisting equipment list;
and forwarding the unique identification number corresponding to the local equipment to the matched auxiliary equipment through the transit server.
It can be known from the above description that the unique identification number of the local device sending the request is added to the remote assistance request, and the required content is obtained without multiple communications, so that the time delay is reduced, the system efficiency is improved, and the assistance device is randomly selected and determined to be matched with the local device through the idle assistance device list, so that the opportunity of each assistance device for performing service is the same, and the idle time is not too long.
Further, the simulating in the form of an HID device comprises:
simulating to be USB mouse equipment, and establishing connection with the local equipment through a USB double-male-head connecting line.
According to the description, the remote assistance device is simulated to be the mouse, the connection is established with the local equipment through the USB double male head line, the connection with the local equipment is achieved through the hardware mode, the connection safety and the privacy of the local equipment are guaranteed, the mouse can carry out more operations, the indication effect is obvious, and various operations required by remote assistance can be completed to the maximum extent.
Further, the S4 includes:
judging whether the operation data is mobile operation data or not according to the operation data, if not, shielding the operation data, otherwise, determining a corresponding mouse movement event according to the mobile operation data;
and simulating a corresponding mouse to synchronously move and display on the local equipment according to the mouse movement event so that the local equipment executes corresponding operation according to the mouse.
As can be seen from the above description, only the movement data is simulated as the corresponding mouse movement event, and the mouse movement event is displayed on the local device, so that the helper can only prompt the user of the local device through mouse movement, and other operations cannot be read by the local device, thereby ensuring the security of the local device.
Referring to fig. 2, a remote assistance terminal includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the following steps:
s1, receiving a remote assistance request sent by local equipment;
s2, matching the remote assistance request with assistance equipment;
s3, receiving the operation data of the assisting equipment;
and S4, transmitting the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device).
The invention has the beneficial effects that: the remote assistance device is arranged to receive the operation data of the assistance equipment, and only the mobile operation data of the assistance equipment is sent to the local equipment in a mode of simulating HID equipment to assist the operation of the local equipment, so that a user of the assistance equipment can only prompt a user of the local equipment and cannot directly control the local equipment, and the safety of the local equipment is ensured; the communication is established with the local equipment in the mode of simulating the HID equipment, third-party software is not required to be installed, the security vulnerability brought by the third-party software is prevented, the login step of a user is eliminated, and the use experience of the user is improved.
Further, the S1 is preceded by:
assigning a unique identification number to each of the local devices and each of the assisting devices;
the local equipment and the assisting equipment log in a transit server through respective unique identification numbers, so that the transit server records the busy and idle states of the corresponding local equipment or assisting equipment according to the unique identification numbers;
the busy-idle state is used for matching between the local device and the assisting device.
According to the description, each local device and each assisting device are marked by the unique identification number, the local device and the assisting device are matched one to one through the transfer server according to the busy and idle states of the local device and the assisting device, the assisting device can be matched in time when the local device needs remote assistance, the data transmission after connection is stable and is not prone to error due to the unique identification number, and the use feeling of a user is better.
Further, in the S1, the remote assistance request includes a unique identification number of the local device;
the S2 specifically includes:
sending the remote assistance request to the transit server;
receiving a unique identification number corresponding to the assisting device matched with the unique identification number corresponding to the local device from the transit server;
the unique identification number corresponding to the assisting equipment matched with the unique identification number of the local equipment is determined by the transfer server according to the random selection of the idle assisting equipment list;
and forwarding the unique identification number corresponding to the local equipment to the matched auxiliary equipment through the transit server.
It can be known from the above description that the unique identification number of the local device sending the request is added to the remote assistance request, and the required content is obtained without multiple communications, so that the time delay is reduced, the system efficiency is improved, and the assistance device is randomly selected and determined to be matched with the local device through the idle assistance device list, so that the opportunity of each assistance device for performing service is the same, and the idle time is not too long.
Further, the simulating in the form of an HID device comprises:
simulating to be USB mouse equipment, and establishing connection with the local equipment through a USB double-male-head connecting line.
According to the description, the remote assistance device is simulated to be the mouse, the connection is established with the local equipment through the USB double male head line, the connection with the local equipment is achieved through the hardware mode, the connection safety and the privacy of the local equipment are guaranteed, the mouse can carry out more operations, the indication effect is obvious, and various operations required by remote assistance can be completed to the maximum extent.
Further, the S4 includes:
judging whether the operation data is mobile operation data or not according to the operation data, if not, shielding the operation data, otherwise, determining a corresponding mouse movement event according to the mobile operation data;
and simulating a corresponding mouse to synchronously move and display on the local equipment according to the mouse movement event so that the local equipment executes corresponding operation according to the mouse.
As can be seen from the above description, only the movement data is simulated as the corresponding mouse movement event, and the mouse movement event is displayed on the local device, so that the helper can only prompt the user of the local device through mouse movement, and other operations cannot be read by the local device, thereby ensuring the security of the local device.
Referring to fig. 1 and fig. 3, a first embodiment of the present invention is:
a remote assistance method specifically comprises the following steps:
s1, receiving a remote assistance request sent by local equipment;
the S1 may further include:
assigning a unique identification number to each of the local devices and each of the assisting devices;
the local equipment and the assisting equipment log in a transit server through respective unique identification numbers, so that the transit server records the busy and idle states of the corresponding local equipment or assisting equipment according to the unique identification numbers;
the busy-idle state is used for matching between the local equipment and the assisting equipment;
the remote assistance request in S1 includes the unique identification number of the local device;
s2, matching the remote assistance request with assistance equipment;
the method specifically comprises the following steps:
sending the remote assistance request to the transit server;
receiving a unique identification number corresponding to the assisting device matched with the unique identification number corresponding to the local device from the transit server;
the unique identification number corresponding to the assisting equipment matched with the unique identification number of the local equipment is determined by the transfer server according to the random selection of the idle assisting equipment list;
forwarding the unique identification number corresponding to the local equipment to the matched assisting equipment through the transit server;
s3, receiving the operation data of the assisting equipment;
specifically, the assisting device identifies its operation data through a unique identification number corresponding to the local device received by the assisting device, and the transfer server forwards the operation data to a corresponding remote assisting device through the unique identification number corresponding to the local device;
s4, sending the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device);
the remote assistance device realizes a USB HID protocol through software, and simulates the remote assistance device as HID equipment, namely human-computer interaction equipment such as a keyboard, a mouse, a game handle and the like;
referring to fig. 3, unique identification numbers may be built in the remote assistance device and the assistance terminal (assistance apparatus), and preferably, the unique identification number of the remote assistance device may be the same as the corresponding local apparatus;
the remote assistance devices and the assistance terminals log in the transfer server by using the unique identification numbers, the remote assistance devices send remote assistance requests (including the unique identification numbers built in the remote assistance terminals) to the transfer server, and the transfer server matches the assistance terminals according to the remote assistance requests and busy/idle states, receives mouse signals of the assistance terminals and sends the mouse signals to the remote assistance devices;
the remote assistance device, the transit server and the assistance terminal use network communication;
preferably, the network is an internal local area network.
A second embodiment of the present invention is a remote assistance method, which is different from the first embodiment in that the S4 includes:
judging whether the operation data is mobile operation data or not according to the operation data, if not, shielding the operation data, otherwise, determining a corresponding mouse movement event according to the mobile operation data;
preferably, only the mobile operation data may be received when receiving the operation of the cooperative device; or after receiving all the operation data of the cooperative equipment, shielding the instructions of external equipment such as a keyboard and the like, shielding the instructions of left click, right click, a roller and the like of a mouse, and only leaving the mobile operation data;
simulating a corresponding mouse to synchronously move and display on the local equipment according to the mouse movement event so that the local equipment executes corresponding operation according to the mouse;
in S4, the simulating into the form of the HID device includes:
simulating to form USB mouse equipment, and establishing connection with the local equipment through a USB double male connector;
specifically, two ends of the USB double-male-head connecting line are respectively connected to the USB ports of the remote assistance device and the local device;
specifically, each USB device has a device descriptor, and when the USB device accesses the system, the system actively queries the attribute and state of the currently accessed device; the simulated USB mouse belongs to the HID, so that when the local device is accessed for interaction, a descriptor of the HID-mouse is returned to the local device, and the device can think that a USB mouse is inserted.
Referring to fig. 4, a third embodiment of the present invention is:
the remote assistance method is applied to an actual scene:
a user operates services on a bank self-service terminal (local equipment), if the user needs remote assistance when encountering difficult problems, the user can click a remote assistance button on the self-service terminal to initiate a remote assistance request, the remote assistance request comprises a unique identification number of the self-service terminal, and a remote assistance device sends the remote assistance request to a transit server;
the transfer server searches an idle assisting equipment list according to the remote assisting request, randomly selects one assisting equipment in the idle assisting equipment list, sends the unique identification number of the self-service terminal in the remote assisting request to the assisting equipment, records the matching relation between the unique identification number of the self-service terminal and the unique identification number of the assisting equipment, and completes the matching process;
the remote assistance device collects the pictures of the self-service terminal in a hardware VGA interface mode, encodes and compresses the memorability codes of the images in the pictures and sends the images to the transfer server;
preferably, the self-service terminal can be provided with a camera and an audio acquisition device, after matching is completed, on-site video and audio are acquired and transmitted together with a picture in the self-service terminal, and an assistor of the assistance terminal can directly communicate with a user of the self-service terminal through voice and video;
the transfer server sends the compressed picture image to the assisting equipment according to the matching relation between the unique identification number of the self-service terminal and the unique identification number of the assisting equipment;
the assisting equipment makes corresponding operation and sends the operation data to the transfer server, and the transfer server sends the operation data to a remote assisting device according to the matching relation;
the remote assistance device simulates the remote assistance device as a mouse device through a USB double-male-head connecting line and sends mobile operation data in the operation data to the self-service terminal;
the self-service terminal receives the input data of the mouse device, and moves a mouse on the self-service terminal to make an operation instruction for a user;
specifically, after the analog mouse is connected to the local device, the analog mouse is mutually independent from the original local mouse in terms of resources, and the effect of the analog mouse is similar to that of two USB mice connected to a PC end; when the simulated mouse and the original local mouse are operated simultaneously, the position of the system mouse is based on the last moving position;
when the assistor moves the simulation mouse, the user does not need to operate the original local mouse, the user starts real actual operation after the assistor finishes informing, and the assistor stops remote operation at the moment.
Referring to fig. 2 and 4, a fourth embodiment of the present invention is:
a remote assistance terminal 1, where the remote assistance terminal 1 in fig. 2 corresponds to the remote assistance device in fig. 4, the remote assistance terminal 1 includes a processor 2, a memory 3, and a computer program stored in the memory 3 and executable on the processor 2, and the processor 2 executes the computer program to implement the steps in the first embodiment, the second embodiment, or the third embodiment.
In summary, the present invention provides a remote assistance method and a terminal, where a remote assistance device is provided to receive a remote assistance request sent by a local device, and add a unique identification number of the local device to the remote assistance request, without installing third-party software on the local device, and add the unique identification number to identify the local device, and a one-to-one matching between a plurality of local devices and a plurality of assistance devices can be implemented through a transit server; the remote assisting device receives operation data of assisting equipment, simulates the remote assisting device as HID equipment, only sends mobile operation data in the operation data to the local equipment, and is connected with the local equipment through a USB double male connector, so that the safety is improved and the data transmission efficiency is ensured through hardware connection, the local equipment only receives the mobile operation data, an assistor can only conduct guidance through the assisting equipment and cannot directly conduct other operations, and the safety of the local equipment is ensured; after the local equipment is matched with the assisting equipment, the remote assisting device acquires images of the local equipment through a hardware VGA interface, does not need to install additional screen recording third-party software, does not need to log in the local equipment or the assisting equipment on the third-party software, simplifies the initiating process of remote assistance, and protects the privacy of the local equipment to a greater extent.
The above description is only an embodiment of the present invention, and not intended to limit the scope of the present invention, and all equivalent changes made by using the contents of the present specification and the drawings, or applied directly or indirectly to the related technical fields, are included in the scope of the present invention.
Claims (10)
1. A remote assistance method, comprising the steps of:
s1, receiving a remote assistance request sent by local equipment;
s2, matching the remote assistance request with assistance equipment;
s3, receiving the operation data of the assisting equipment;
and S4, transmitting the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device).
2. The remote assistance method according to claim 1, wherein the S1 is preceded by:
assigning a unique identification number to each of the local devices and each of the assisting devices;
the local equipment and the assisting equipment log in a transit server through respective unique identification numbers, so that the transit server records the busy and idle states of the corresponding local equipment or assisting equipment according to the unique identification numbers;
the busy-idle state is used for matching between the local device and the assisting device.
3. The remote assistance method according to claim 2, wherein in the remote assistance request in S1, a unique identification number of the local device is included;
the S2 specifically includes:
sending the remote assistance request to the transit server;
receiving a unique identification number corresponding to the assisting device matched with the unique identification number corresponding to the local device from the transit server;
the unique identification number corresponding to the assisting equipment matched with the unique identification number of the local equipment is determined by the transfer server according to the random selection of the idle assisting equipment list;
and forwarding the unique identification number corresponding to the local equipment to the matched auxiliary equipment through the transit server.
4. The remote assistance method of claim 1, wherein simulating into the form of an HID device comprises:
simulating to be USB mouse equipment, and establishing connection with the local equipment through a USB double-male-head connecting line.
5. The remote assistance method according to claim 1, wherein the S4 includes:
judging whether the operation data is mobile operation data or not according to the operation data, if not, shielding the operation data, otherwise, determining a corresponding mouse movement event according to the mobile operation data;
and simulating a corresponding mouse to synchronously move and display on the local equipment according to the mouse movement event so that the local equipment executes corresponding operation according to the mouse.
6. A remote assistance terminal comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor when executing the computer program performs the steps of:
s1, receiving a remote assistance request sent by local equipment;
s2, matching the remote assistance request with assistance equipment;
s3, receiving the operation data of the assisting equipment;
and S4, transmitting the mobile operation data in the operation data to the local equipment in real time in a mode of simulating an HID (human interface device).
7. The remote assistance terminal according to claim 6, wherein the S1 is preceded by:
assigning a unique identification number to each of the local devices and each of the assisting devices;
the local equipment and the assisting equipment log in a transit server through respective unique identification numbers, so that the transit server records the busy and idle states of the corresponding local equipment or assisting equipment according to the unique identification numbers;
the busy-idle state is used for matching between the local device and the assisting device.
8. The remote assistance terminal according to claim 7, wherein in the remote assistance request in S1, a unique identification number of the local device is included;
the S2 specifically includes:
sending the remote assistance request to the transit server;
receiving a unique identification number corresponding to the assisting device matched with the unique identification number corresponding to the local device from the transit server;
the unique identification number corresponding to the assisting equipment matched with the unique identification number of the local equipment is determined by the transfer server according to the random selection of the idle assisting equipment list;
and forwarding the unique identification number corresponding to the local equipment to the matched auxiliary equipment through the transit server.
9. A remote assistance terminal according to claim 6, wherein said emulation into the form of an HID device comprises:
simulating to be USB mouse equipment, and establishing connection with the local equipment through a USB double-male-head connecting line.
10. The remote assistance terminal according to claim 6, wherein the S4 includes:
judging whether the operation data is mobile operation data or not according to the operation data, if not, shielding the operation data, otherwise, determining a corresponding mouse movement event according to the mobile operation data;
and simulating a corresponding mouse to synchronously move and display on the local equipment according to the mouse movement event so that the local equipment executes corresponding operation according to the mouse.
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| CN112769893A (en) * | 2020-12-17 | 2021-05-07 | 宽衍(北京)科技发展有限公司 | Call processing method, device, AR glasses, server and storage medium |
| CN112769893B (en) * | 2020-12-17 | 2023-05-30 | 宽衍(北京)科技发展有限公司 | Call processing method, device, AR (augmented reality) glasses, server and storage medium |
| CN115334375A (en) * | 2022-08-12 | 2022-11-11 | 福建天晴在线互动科技有限公司 | Optimization method and system for controlling An Zhuo Yuancheng |
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