CN111915818A - Withdrawal method and ATM - Google Patents
Withdrawal method and ATM Download PDFInfo
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- CN111915818A CN111915818A CN202010806591.7A CN202010806591A CN111915818A CN 111915818 A CN111915818 A CN 111915818A CN 202010806591 A CN202010806591 A CN 202010806591A CN 111915818 A CN111915818 A CN 111915818A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/203—Dispensing operations within ATMs
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/207—Surveillance aspects at ATMs
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
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- Finance (AREA)
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- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
The invention discloses a withdrawal method and an ATM (automatic teller machine), wherein the method is applied to the ATM supporting a video call function and comprises the following steps: when receiving an assistance request of a user, acquiring at least one piece of helper information corresponding to a bank card account of the user; initiating a video call request to a helper terminal appointed by a user according to at least one helper information; after the video call is connected, synchronizing the withdrawal operation interface to the assistant terminal; receiving a remote operation instruction generated by a assistant terminal according to the operation of the assistant on a withdrawal operation interface; and finishing the withdrawal operation according to the remote operation instruction. The invention can facilitate the withdrawal of money for the old.
Description
Technical Field
The invention relates to the technical field of banking business processing, in particular to a withdrawal method and an ATM.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
The older people have much higher savings and cash usage than the younger people. However, most of the old people are not likely to use the Automatic Teller Machine (ATM) for operation, and when the old people withdraw money from a bank website, the old people usually need the help of a worker, and the old people are likely to forget the password of the transaction, so that the transaction cannot be performed. In addition, in actual life, a lot of people take money for old parents and then give the money to the parents after being off-line, so that the parents are difficult to finish withdrawing money when the parents urgently need the money, and much inconvenience is caused.
Disclosure of Invention
The embodiment of the invention provides a withdrawal method, which is applied to an ATM (automatic Teller machine) supporting a video call function and is used for facilitating the withdrawal of money for the old, and the method comprises the following steps:
when receiving an assistance request of a user, acquiring at least one piece of helper information corresponding to a bank card account of the user;
initiating a video call request to a helper terminal appointed by a user according to at least one helper information;
after the video call is connected, synchronizing the withdrawal operation interface to the assistant terminal;
receiving a remote operation instruction generated by a assistant terminal according to the operation of the assistant on a withdrawal operation interface;
and finishing the withdrawal operation according to the remote operation instruction.
An embodiment of the present invention further provides an ATM, which supports a video call function and is used for facilitating the withdrawal of money by the elderly, and the ATM includes:
when the communication module receives an assistance request of a user, the acquisition module is used for acquiring at least one piece of assistant information corresponding to the bank card account of the user;
the video call module is used for initiating a video call request to a helper terminal appointed by a user according to the at least one helper information acquired by the acquisition module;
the interface synchronization module is used for synchronizing the withdrawal operation interface to the assistant terminal after the video call is connected;
the communication module is also used for receiving a remote operation instruction generated by the assistant terminal according to the operation of the assistant on the withdrawal operation interface;
and the operation module is used for finishing the withdrawal operation according to the remote operation instruction.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the withdrawal method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the above money withdrawing method is stored in the computer-readable storage medium.
In the embodiment of the invention, through the video call function of the ATM, when a user needs assistance, a video call with a helper is established, the user and the helper can communicate information such as the withdrawal amount and the like through the video call, the helper can operate on a terminal of the helper, the terminal automatically generates a remote operation instruction and sends the remote operation instruction to the ATM, and the ATM completes the withdrawal operation according to the remote operation instruction.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
FIG. 1 is a flow chart of a method for drawing money in an embodiment of the invention;
FIG. 2 is a flow chart of another withdrawal method in accordance with an embodiment of the present invention;
FIG. 3 is a flow chart of another withdrawal method in accordance with an embodiment of the present invention;
FIG. 4 is a flow chart of another withdrawal method in accordance with an embodiment of the present invention;
fig. 5 is a schematic diagram of an ATM according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
The embodiment of the invention provides a withdrawal method, which is applied to an ATM supporting a video call function. In order to support the video call function, a camera, a speaker, and a microphone are generally provided in the ATM.
As shown in fig. 1, the method includes steps 101 to 105:
The user can trigger the assistance request by clicking a button for invitation assistance on the operation interface, or, considering that the eyesight of some old people is poor or the culture level is poor, the invitation assistance button on the interface is difficult to recognize, the function of automatically triggering the assistance request can be reserved in a bank, after the ATM acquires the user information according to the bank card account, if corresponding setting exists in the user information, the invitation assistance function is automatically triggered, so that the step that the user manually clicks the button is omitted, and the use of the old people is facilitated.
After receiving an assistance request of a user, the ATM acquires one or more pieces of assistant information corresponding to the bank card account from the bank reserved information, where the assistant information at least includes an application account of a terminal supporting video call by an assistant, for example, an APP account of a mobile banking.
It should be noted that the bank card account number may be identified by the ATM from the inserted bank card or manually entered by the user.
102, initiating a video call request to a helper terminal appointed by a user according to at least one helper information.
If the information of the assistant person only contains the information of one assistant person, the assistant person is the assistant person appointed by the user, and a video call request is sent to the assistant person terminal; if the information of the plurality of the helpers is contained in the information of the helpers, names, photos or other identifications (the identifications can be reserved in a bank when the user transacts a bank card) which can distinguish the helpers can be displayed on the operation interface, and the user selects one of the helpers as the designated helpers.
After initiating a video call request to a sponsor terminal specified by a user according to the sponsor information, as shown in fig. 2, the following steps 201 to 203 may be performed:
I.e. to determine if there are any other available collaborators.
The display of the other collaborators information may be a display of names, photos or other identifiers for distinguishing different collaborators of the other collaborators. For example, there are A, B, C, D four collaborators, and when the user first designates the collaborator B and does not connect the video call, the names "a", "C", and "D" of the collaborators are displayed on the interface, and if the user selects "C", a video call request is sent to C.
If the video call of the other assistant person is connected, the execution of steps 103 to 105 is continued.
And step 203, if the user only sets one assistant and does not have other assistant information, prompting that the user cannot connect the video call with the assistant, and sending prompting information of not connecting the assisted withdrawal video call to the assistant terminal.
The prompt message of the video call for assisting the withdrawal is sent to the assistant terminal, so that the assistant can conveniently know the withdrawal requirement of the old in time and contact the withdrawal person to withdraw the money again, and the use of the old is facilitated.
If all the video calls of the helpers cannot be connected, the ATM is used for displaying an operation interface for normal withdrawal, the old can try to input information such as passwords and withdrawal amount by himself to withdraw money, or if the old cannot complete the withdrawal, the old is prompted to withdraw the card through voice or characters and the like, so that the old is prevented from forgetting to take away the bank card.
In another implementation manner of the embodiment of the invention, at least one piece of helper information comprises the priority of the helper, the helper specified by the user is the helper with the highest priority, and after a video call request is initiated to the helper terminal specified by the user according to the helper information, if the video call is not connected within a specified time, the video call request is sent to the helper with the priority level one level lower than that of the current helper until the video call request is connected or all the helpers are not connected to the video call. For example, A, B, C, D four helpers have high assistance priority, a video call is initiated to A with highest priority, if the video call of A is not connected, a video pass is initiated to B with one level lower than A, and if B is connected, the B assists the old people to complete the withdrawal; if the B is not connected with the video call, the video call is initiated to the C; c, if not, initiating a video call to D, if D is not yet connected, prompting that the user cannot connect the video call with the assistant people, and sending prompt information of not connecting the assisted withdrawal video call to one or a plurality of assistant people terminals.
And 103, synchronizing the withdrawal operation interface to the assistant terminal after the video call is connected.
For example, if the ATM currently displays an interface for inputting a password, the interface is simultaneously synchronized to the sponsor terminal.
The assistant terminal can be a mobile phone or a computer and other network equipment with a video call function.
The video call with the assistant can help the old people to withdraw money, and the assistant can also confirm the identity of the money withdrawing user and know the money withdrawing purpose of the old people through the call, particularly when the old people takes out large amount of money, the assistant can timely know the money withdrawing reason of the old people, and the old people can be prevented from being cheated to a certain extent.
And 104, receiving a remote operation instruction generated by the assistant terminal according to the operation of the assistant on the withdrawal operation interface.
The remote operation instruction is used for prompting the user to select options or input contents on the withdrawal operation interface, or the remote operation instruction comprises the options or the input contents on the withdrawal operation interface. According to the difference of the remote operation instruction, the embodiment of the invention provides the following two remote operation modes:
one is that the assistant guides the old to perform the withdrawal operation, at this time, the remote operation instruction is used to prompt the user to select items or input contents on the withdrawal operation interface, for example, when the terminal detects the click operation of the assistant on the number "5", the terminal generates the remote operation instruction for prompting to input "5", and after the ATM receives the remote operation instruction, the ATM displays "5" in a highlighted manner, for example, circles on "5" or highlights "5" or displays an arrow pointing to "5", so as to prompt the user that the contents currently required to be input are "5".
The other mode is that the operation is completely replaced by the assistant without the operation of the old, and at the moment, the remote operation instruction comprises options or input contents on the withdrawal operation interface. The option may be one of a plurality of options that need to be selected, such as a yes or no option, a confirmation or cancellation option, and the input content may be content that is directly input by the user without making a selection, such as a password, a withdrawal amount, and the like.
And 105, completing the withdrawal operation according to the remote operation instruction.
According to the difference of the remote operation instruction, in an implementation manner of the embodiment of the present invention, as shown in fig. 3, step 105 may be performed as the following steps 10511 to 10513:
when the remote operation instruction is used for prompting the user to select options or input contents on the withdrawal operation interface, an input identifier is displayed on the options or input contents prompted by the remote operation instruction, in step 10511.
The input identifies the option or input content for highlighting the assistant person to select, in particular, the way of highlighting see step 104.
Meanwhile, the assistant can also guide the user by voice in the video call process.
It should be noted that, after the user inputs a certain item of content or selects a certain item in the current operation interface, the input content and the change of the operation interface after the selection item are synchronously displayed in the assistant terminal.
And 10513, completing the withdrawal operation according to the selected options or input contents of the user.
The method for guiding the old people to operate by the aid of the assistant can help the old people to be familiar with each flow for withdrawing money through the ATM, and subsequently, if the assistant cannot connect a video call, the old people familiar with the withdrawal flow can operate the ATM to withdraw money by themselves, so that the old people can use the ATM conveniently.
In another implementation manner of the embodiment of the present invention, as shown in fig. 4, step 105 may be performed as the following step 10521 and step 10522:
The ATM has the advantages that the money can be taken out without the need of the old to take out the money manually by assisting people to replace the operation, and particularly, the ATM is convenient for the old who cannot operate the ATM to withdraw money for various reasons to use.
In the embodiment of the invention, through the video call function of the ATM, when a user needs assistance, a video call with a helper is established, the user and the helper can communicate information such as the withdrawal amount and the like through the video call, the helper can operate on a terminal of the helper, the terminal automatically generates a remote operation instruction and sends the remote operation instruction to the ATM, and the ATM completes the withdrawal operation according to the remote operation instruction.
Embodiments of the present invention also provide an ATM, as described in the following embodiments. Because the principle of the ATM for solving the problems is similar to the withdrawal method, the implementation of the ATM can refer to the implementation of the withdrawal method, and repeated details are not repeated.
The ATM provided in the embodiment of the present invention supports a video call function, and as shown in fig. 5, the ATM500 includes a communication module 501, an obtaining module 502, a video call module 503, an interface synchronization module 504, and an operation module 505.
When the communication module 501 receives an assistance request from a user, the obtaining module 502 is configured to obtain at least one piece of helper information corresponding to a bank card account of the user.
The video call module 503 is configured to initiate a video call request to a sponsor terminal specified by the user according to the at least one sponsor information acquired by the acquisition module 502.
The interface synchronization module 504 is configured to synchronize the withdrawal operation interface to the assistant terminal after the video call is connected.
The communication module 501 is further configured to receive a remote operation instruction generated by the assistant terminal according to an operation of the assistant on the withdrawal operation interface.
And an operation module 505, configured to complete a withdrawal operation according to the remote operation instruction.
In an implementation manner of the embodiment of the invention, the remote operation instruction is used for prompting a user to select options or input contents on a withdrawal operation interface; an operation module 505, configured to:
displaying an input identifier on an option or input content prompted by the remote operation instruction;
receiving options selected by a user according to the input identification or input content input by the user;
and finishing the withdrawal operation according to the option selected by the user or the input content input by the user.
In an implementation manner of the embodiment of the present invention, the remote operation instruction includes an option or input content on the withdrawal operation interface; an operation module 505, configured to:
according to options or input contents in the remote operation instruction, corresponding options in the withdrawal operation interface are automatically selected, or the input contents are automatically filled into corresponding input positions in the withdrawal operation interface;
and finishing the withdrawal operation according to the automatically selected options and/or the filled input content.
In one implementation manner of the embodiment of the present invention, the ATM500 further includes:
a determining module 506, configured to determine whether at least one piece of helper information further includes other helper information except a current user-specified helper when the video call is not connected within a specified time;
if the judgment module 506 judges that the video call request exists, the display module 507 displays information of other helpers so that the user can select whether to send the video call request; when the user selects one of the other facilitators, the video call module 503 sends a video call request to the other facilitator selected by the user.
If the judgment module 506 does not judge, the display module 507 prompts the user that the video call with the assistant cannot be connected, and the communication module 501 sends a prompt message that the assistant withdrawal video call is not connected to the assistant terminal.
In an implementation manner of the embodiment of the present invention, at least one of the facilitators information includes a facilitator priority, the facilitator specified by the user is the facilitator with the highest priority, and the video call module 503 is further configured to:
when the video call is not connected within the designated time, sending a video call request to a helper of which the priority is one level lower than that of the current helper until the video call request is connected or all the helpers do not connect the video call.
In the embodiment of the invention, through the video call function of the ATM, when a user needs assistance, a video call with a helper is established, the user and the helper can communicate information such as the withdrawal amount and the like through the video call, the helper can operate on a terminal of the helper, the terminal automatically generates a remote operation instruction and sends the remote operation instruction to the ATM, and the ATM completes the withdrawal operation according to the remote operation instruction.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the withdrawal method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the above money withdrawing method is stored in the computer-readable storage medium.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (12)
1. A withdrawal method applied to an ATM supporting a video call function, the method comprising:
when receiving an assistance request of a user, acquiring at least one piece of helper information corresponding to a bank card account of the user;
initiating a video call request to a helper terminal appointed by a user according to at least one helper information;
after the video call is connected, synchronizing the withdrawal operation interface to the assistant terminal;
receiving a remote operation instruction generated by a assistant terminal according to the operation of the assistant on a withdrawal operation interface;
and finishing the withdrawal operation according to the remote operation instruction.
2. The method of claim 1, wherein the remote operation instruction is used for prompting a user to select options or input contents on a withdrawal operation interface; the completing of the withdrawal operation according to the remote operation instruction comprises:
displaying an input identifier on an option or input content prompted by the remote operation instruction;
receiving the option selected by the user according to the input identification or the input content input by the user;
and finishing the withdrawal operation according to the option selected by the user or the input content input by the user.
3. The method of claim 1, wherein the remote operation instruction comprises an option or input content on a withdrawal operation interface; according to the remote operation instruction, completing withdrawal operation, comprising:
according to options or input contents in the remote operation instruction, corresponding options in the withdrawal operation interface are automatically selected, or the input contents are automatically filled into corresponding input positions in the withdrawal operation interface;
and finishing the withdrawal operation according to the automatically selected options and/or the filled input content.
4. The method of claim 1, wherein after initiating a video call request to a user-specified facilitator terminal according to facilitator information, the method further comprises:
if the video call is not connected within the appointed time, judging whether at least one piece of helper information also comprises other helper information except the appointed helper of the current user;
if yes, displaying other assistant information for the user to select whether to send the video call request; when the user selects one of the other helpers, sending a video call request to the other helpers selected by the user;
if not, prompting the user that the video call with the assistant cannot be connected, and sending prompting information of not connecting the assistant withdrawal video call to the assistant terminal.
5. The method of claim 1, wherein the at least one facilitator information comprises a facilitator priority, and wherein the user-specified facilitator is the highest priority facilitator, and wherein after initiating a video call request to the user-specified facilitator terminal based on the facilitator information, the method further comprises:
and if the video call is not connected within the designated time, sending a video call request to the assistant people with the priority level lower than that of the current assistant people until the video call request is connected or all the assistant people are not connected with the video call.
6. An ATM, wherein the ATM supports video call functionality, the ATM comprising:
when the communication module receives an assistance request of a user, the acquisition module is used for acquiring at least one piece of assistant information corresponding to the bank card account of the user;
the video call module is used for initiating a video call request to a helper terminal appointed by a user according to the at least one helper information acquired by the acquisition module;
the interface synchronization module is used for synchronizing the withdrawal operation interface to the assistant terminal after the video call is connected;
the communication module is also used for receiving a remote operation instruction generated by the assistant terminal according to the operation of the assistant on the withdrawal operation interface;
and the operation module is used for finishing the withdrawal operation according to the remote operation instruction.
7. The ATM of claim 6 wherein the remote operation instructions are configured to prompt the user for options or input on a withdrawal operation interface; the operation module is used for:
displaying an input identifier on an option or input content prompted by the remote operation instruction;
receiving the option selected by the user according to the input identification or the input content input by the user;
and finishing the withdrawal operation according to the option selected by the user or the input content input by the user.
8. The ATM of claim 6 wherein the remote operation command comprises an option or input on a withdrawal operation interface; the operation module is used for:
according to options or input contents in the remote operation instruction, corresponding options in the withdrawal operation interface are automatically selected, or the input contents are automatically filled into corresponding input positions in the withdrawal operation interface;
and finishing the withdrawal operation according to the automatically selected options and/or the filled input content.
9. An ATM according to claim 6 wherein the ATM further comprises:
the judging module is used for judging whether at least one piece of assistant information also comprises other assistant information except the assistant designated by the current user when the video call is not connected within the designated time;
if the judgment module judges that the video call request exists, the display module displays information of other helpers so that the user can select whether to send the video call request; when the user selects one of the other helpers, the video call module sends a video call request to the other helpers selected by the user;
if the judgment module judges that the auxiliary withdrawal video call is not available, the display module prompts the user that the video call with the auxiliary person cannot be connected, and the communication module sends prompt information of not connecting the auxiliary withdrawal video call to the auxiliary person terminal.
10. The ATM of claim 6 wherein the at least one facilitator message includes a facilitator priority, the user-specified facilitator is the highest priority facilitator, the video call module is further configured to:
when the video call is not connected within the designated time, sending a video call request to a helper of which the priority is one level lower than that of the current helper until the video call request is connected or all the helpers do not connect the video call.
11. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 5 when executing the computer program.
12. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the method of any one of claims 1 to 5.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113259869A (en) * | 2021-05-18 | 2021-08-13 | 中国银行股份有限公司 | Old people bank branch counter business handling method and device based on 5G message |
| CN113259871A (en) * | 2021-05-18 | 2021-08-13 | 中国银行股份有限公司 | Old people ATM (automatic teller machine) withdrawing method and device based on 5G (third generation) message |
| CN113409524A (en) * | 2021-06-16 | 2021-09-17 | 中国银行股份有限公司 | ATM business processing method and device based on mobile banking |
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| CN110148268A (en) * | 2019-05-23 | 2019-08-20 | 重庆理工大学 | Withdrawal method and apparatus |
| CN110738818A (en) * | 2019-10-14 | 2020-01-31 | 深圳市伯尼智能科技有限公司 | open type intelligent rescue system and working method |
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| CN113259869A (en) * | 2021-05-18 | 2021-08-13 | 中国银行股份有限公司 | Old people bank branch counter business handling method and device based on 5G message |
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| CN113409524A (en) * | 2021-06-16 | 2021-09-17 | 中国银行股份有限公司 | ATM business processing method and device based on mobile banking |
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