CN104200580A - Intelligent counter - Google Patents
Intelligent counter Download PDFInfo
- Publication number
- CN104200580A CN104200580A CN201410437421.0A CN201410437421A CN104200580A CN 104200580 A CN104200580 A CN 104200580A CN 201410437421 A CN201410437421 A CN 201410437421A CN 104200580 A CN104200580 A CN 104200580A
- Authority
- CN
- China
- Prior art keywords
- business handling
- user
- card
- main control
- business
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Abstract
The invention discloses an intelligent counter which comprises a main control computer, a remote service device, a recognition device, an interactive operation device and a service handling system. The remote service device provides remote video and voice services. The recognition device is used for identity or file recognition. The interactive operation device provides a human-computer interaction function. By means of the intelligent counter, a human-machine-human interactive mode is supported, and a traditional face-to-face service handling mode is broken through. Users at an intelligent counter terminal can conduct video and voice interaction with backstage check personnel through the remote service device and conduct corresponding self-service operations through the recognition device and the interactive operation device according to the provided video or voice hints. Finally, based on the service handling logic of the service handling system, under the participation of the check personnel in cooperation with related identity or file recognition, account opening, U-KEY issuing and other service handling required by the users can be realized. It can be seen that by means of the intelligent counter, the work of a physical network counter is shared in a much larger degree, and greater convenience is brought to the users.
Description
Technical field
The invention belongs to the service field of financial industry remote self-help, relate in particular to a kind of intelligent sales counter.
Background technology
Under traditional approach, adopt aspectant business handling pattern to concentrate on the artificial sales counter handling bank business of physical branch, along with increasing of business handling demand, physical branch day by day increases as the operational pressure of lobby sales counter, thereby what cause that " waiting in line " almost become that bank client carries out business handling at business hall sales counter must, through link, bring very big inconvenience to bank client.
In recent years, for addressing the above problem, increasing self-service equipment is applied to banking transact services, for example, ATM (automatic teller machine), automatic cash dispenser, self-help inquiry apparatus, self-help charger etc., break through traditional pattern that concentrates on physical branch counter top opposite transacting business, alleviated to a certain extent the operational pressure of physical branch sales counter, for client's transacting business has brought some facilities.But current bank self-help service equipment only can provide some simple business handling services, as deposit and withdraw, inquiry into balance, transfer accounts etc., relate to the business that need to carry out manual examination and verification by professional auditor and still need handle at sales counter and more relate to special delegated authority, identification, specialty examination & verification etc., for example, open an account to apply for card, report the loss and mend card, send out U-key, loan etc.Thereby existing bank self-help service equipment fails fundamentally to alleviate the operational pressure of physical branch sales counter, and the facility of bringing for user has also been subject to very big restriction.
Thereby studying a kind of service equipment that can alternate physical site counter service or share to a greater degree the operation of physical branch sales counter becomes the popular problem of this area.
Summary of the invention
In view of this, the object of the present invention is to provide a kind of intelligent sales counter, so that more fully business service to be provided, the operation of sharing to a greater degree physical branch sales counter, and then bring more convenience for user.
For this reason, openly following technical scheme of the present invention:
A kind of intelligent sales counter, comprises main control computer, remote service device, recognition device, interactive operation device and business handling system, wherein:
Described remote service device, is connected with described main control computer, for long-distance video service and remote speech service are provided under the control of described main control computer;
Described recognition device, is connected with described main control computer, for carry out identification or file identification under the control of described main control computer.
Described interactive operation device, is connected with described main control computer, for provide human-computer interaction function under the control of described main control computer;
Business handling system, for based on described remote service device, recognition device and interactive operation device, in the time of the business handling request that receives user, utilizes predefined corresponding service to handle logic and carries out corresponding business handling.
Above-mentioned intelligent sales counter, preferably, described recognition device comprises the I.D. recognition module, fingerprint recognition module and the bar code scan module that are connected with described main control computer respectively, wherein, described I.D. recognition module is carried out three-dimensional identification according to user's name, ID (identity number) card No. and head image information to user identity.
Above-mentioned intelligent sales counter, preferred, described I.D. recognition module comprises:
Information acquisition unit, for Real-time Obtaining user's name, ID (identity number) card No. and user's head image information;
Information comparing unit, for the address name of Real-time Obtaining, ID (identity number) card No. and head image information and pre-stored described user's name, ID (identity number) card No. and head image information are compared, draws comparison result;
Identity authenticating unit, in the time that address name, ID (identity number) card No. and the head image information of described Real-time Obtaining conform to pre-stored described user's name, ID (identity number) card No. and head image information, controls to produce and is verified accordingly prompting; Otherwise, control and produce corresponding checking not by prompting.
Above-mentioned intelligent sales counter, preferred, described business handling system comprises:
The first business handling module, for in the time of the first business handling request that receives user, obtain corresponding the first business handling logic, and utilize described the first business handling logic to carry out the first business handling, wherein said the first business is need not carry out the artificial banking participating in by professional auditor;
The second business handling module, for in the time of the second business handling request that receives user, obtain corresponding the second business handling logic, and utilize described the second business handling logic to carry out the second business handling, wherein said the second business is to carry out the artificial banking participating in by professional auditor.
Above-mentioned intelligent sales counter, preferred, described the first business handling module comprises that the first current turns regular module, described the second business handling module comprises that the second current turns regular module, wherein:
Described the first current turns regular module, and in user's turnover during lower than predetermined threshold value, the bank's card number based on user and bank card password are carried out current and turned regular business handling;
Described the second current turns regular module, and in the time that user's turnover is not less than predetermined threshold value, bank's card number, bank card password and the user identity identification based on user carried out current and turned regular business handling.
Above-mentioned intelligent sales counter, preferred, described business handling system also comprises:
Distribution of services module, for handling according to preset algorithm each customer service receiving the corresponding professional auditor who asks to be distributed to backstage.
Above-mentioned intelligent sales counter, preferred, described remote service device comprises the video calling display, video frequency pick-up head, audio output device, audio input device and the environment camera that are connected with described main control computer respectively.
Above-mentioned intelligent sales counter, preferably, described interactive operation device comprises that bank card card sender, bank card card reader, voucher printer and the touch display screen, strip printer, cipher envelope printer, metal encrypted keyboard, U-KEY dispenser, the K that are connected with described main control computer respectively make in dispenser, file scanning recycling machine, USB interface, IO module and pilot lamp.
Above-mentioned intelligent sales counter, preferred, also comprise electric supply installation and radiator fan, described electric supply installation comprises external power source for alternating current is provided and for galvanic internal electric source is provided.
Intelligent sales counter disclosed by the invention comprises main control computer and the remote service device being connected with main control computer respectively, recognition device and interactive operation device, also comprises business handling system.Remote service device provides long-distance video and voice service; Recognition device is for identification or file identification; Interactive operation device provides human-computer interaction function.Backer of the present invention, machine, people's interactive model, break through traditional client and the teller face-to-face business handling pattern in business hall, the user at intelligent cabinet station terminal place can carry out video by remote service device provided by the invention and backstage specialty auditor, interactive voice, and according to professional auditor's prompting at recognition device, interactive operation device carries out corresponding self-help operation, finally the present invention is based on the business handling logic of business handling system, in auditor's presence, be aided with relevant identification, file identification, can realize required the applying for card such as opening an account of user, report the loss and mend card, send out the business handlings such as U-KEY.Visible, compared with prior art, the invention provides more fully business service, share to a greater degree the operation of physical branch sales counter, for user has brought more convenience.
Brief description of the drawings
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only embodiments of the invention, for those of ordinary skill in the art, do not paying under the prerequisite of creative work, other accompanying drawing can also be provided according to the accompanying drawing providing.
Fig. 1 is the structural representation of the embodiment of the present invention one disclosed intelligent sales counter;
Fig. 2 is the detailed structure view of the embodiment of the present invention one disclosed intelligent sales counter;
Fig. 3 is another detailed structure view of the embodiment of the present invention two disclosed intelligent sales counters;
Fig. 4 is the another detailed structure view of the embodiment of the present invention three disclosed intelligent sales counters.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiment.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
Embodiment mono-
The present embodiment one discloses a kind of intelligent sales counter, refers to Fig. 1, and this intelligence sales counter comprises main control computer 1, remote service device 2, recognition device 3, interactive operation device 4 and business handling system 5.
Main control computer 1 is for controlling described each device.
Particularly, main control computer 1 is connected to the network by LAN (Local Area Network, LAN (Local Area Network)), and the connected mode of network can be wired or wireless.
Remote service device 2, is connected with main control computer 1, for long-distance video service and remote speech service are provided under the control at main control computer 1.
Wherein, remote service device 2 carries out video, interactive voice for supporting between the user at intelligent cabinet station terminal place and backstage specialty auditor.
As shown in Figure 2, remote service device 2 comprises video calling display 201, video frequency pick-up head 202, audio output device 203, audio input device 204 and environment camera 205.
Wherein, video calling display 201 is for showing client and the backstage specialty auditor interactive video at video call process, and it is by VGA (Video GraphicsArra
y, video image matrix) and interface driver display screen is connected with main control computer 1, by main control computer 1, it controlled.
Audio output device 203 is connected with main control computer 100 by interface, carries out outer putting for the voice to background audit personnel and terminal indication voice.
Video frequency pick-up head 202 is specially high-definition camera, for user's head portrait being carried out to image collection at video call process.
Audio input device 204 is for gathering user's voice at video call process.
Environment camera 205 is for carrying out image collection in customer self-service operating process to client's action, environment.
Video frequency pick-up head 202, audio input device 204 and environment camera 205 are connected with main control computer 1 with audio input interface by USB (Universal Serial Bus, USB (universal serial bus)) interface respectively, by main control computer 1, each equipment are controlled.
Recognition device 3, is connected with main control computer 1, for carrying out identification or file identification.
Particularly, recognition device 3 comprises the I.D. recognition module 301, bar code scan module 302 and the fingerprint recognition module 303 that are connected with described main control computer respectively.
Wherein, I.D. recognition module 301, identifies for the identity to client, and it is connected with main control computer 1 by com port, and I.D. recognition module 301 is specifically carried out three-dimensional identification according to user's name, ID (identity number) card No. and head image information to user identity.
I.D. recognition module 301 comprises information acquisition unit, information comparing unit and identity authenticating unit.Wherein, information acquisition unit, for Real-time Obtaining user's name, ID (identity number) card No. and user's head image information; Information comparing unit, for the address name of Real-time Obtaining, ID (identity number) card No. and head image information and pre-stored described user's name, ID (identity number) card No. and head image information are compared, draws comparison result; Identity authenticating unit, in the time that address name, ID (identity number) card No. and the head image information of described Real-time Obtaining conform to pre-stored described user's name, ID (identity number) card No. and head image information, controls to produce and is verified accordingly prompting; Otherwise, control and produce corresponding checking not by prompting.
For example, particularly, this module can be responded to identification to China second-generation identity card, and read the Word message such as address name, identification card number on certificate by software, operate, control simultaneously video frequency pick-up head Real-time Collection user's head portrait by auditor, afterwards user profile real-time to the name obtaining, identification card number and head portrait etc. is kept on file to compare with the user who prestores before, or compare with the respective user information of directly calling from Ministry of Public Security's archives, be described information while conforming to completely at comparison result, authenticating user identification passes through; Otherwise, authentication failure.
With user in prior art when the self-aided terminal transacting business, (for example do not carry out identification, only input bank card password), or the simple identity identification of only carrying out based on identification card number is compared, the invention provides identification mechanism perfect, that level of security is higher, ensure user information safety, the business that simultaneously only can handle at artificial sales counter in intelligent cabinet station terminal is handled prior art for user provides support, for example, need be carried out by professional auditor the business of authentication, head portrait comparison to user.
Bar code scan module 302, for the related corresponding document of business handling process being identified by the bar code on file being read realize, in addition, it can also read the Quick Response Code on mobile phone, and this bar code scan module 302 is connected with main control computer 1 by USB interface.
Fingerprint recognition module 303, identify this senior biological identification technology for employing fingerprint, related personnel is carried out to authentication, for example, judge bank authorization pilot's identity by fingerprint recognition, so that bank authorization pilot helps client's finishing service by mandate.
This fingerprint recognition module 303 can, in the time that the on-the-spot bank clerk of needs authorizes, provide authorization identifying service, and it is connected with main control computer 1 by USB interface, by main control computer 1, it is controlled.
Interactive operation device 4, is connected with main control computer 1, for human-computer interaction function is provided.
Particularly, interactive operation device 4 supports client under the prompting of corresponding voice and video, carries out various required self-help operations.This interactive operation device 4 comprises that the bank card card sender 401, voucher printer 402, bank card card reader 403, touch display screen 404, strip printer 405, cipher envelope printer 406, metal encrypted keyboard 407, U-KEY dispenser 408, the K that are connected with main control computer 1 respectively make dispenser 409, file scanning recycling machine 410, USB interface 411, pilot lamp 412 and IO module 413.
Wherein, bank card card sender 401 is for handling out card, mending when card business client is carried out to hair fastener client, and this bank card card sender 401 is connected with main control computer 1 with USB interface by com interface.
Voucher printer 402, related electronic protocol and stamped signature voucher carries out the printing of papery when to client's transacting business, and to retain as client's voucher, this voucher printer 402 is connected with main control computer 1 by com interface.
Bank card reader 403, when use bank card (as interchanger) to carry out self-service dealing client, reads the information of bank card, and it is connected with main control computer 1 by com interface.
Touch display screen 404, combines and shows and touch interactive function, and it is for user provides corresponding human-computer interaction interface under corresponding service scene, and user can operate to realize with intelligent sales counter by touch and carry out information interaction on the interactive interface showing.This touch display screen 404 is connected with main control computer 1 by VGA interface and USB interface, and main control computer 1 specifically carries out interface display by VGA interface driver touch display screen 404, drives touch display screen 404 that touch interactive function is provided by USB interface.
Strip printer 405, for after client's transacting business for client prints strip, it is connected with main control computer 1 by com interface.
Cipher envelope printer 406, in the time that client opens U-KEY, prints the cipher envelope that activates U-KEY, and it is connected with main control computer 1 by com interface.
Metal encrypted keyboard 407, is used to client that the input function of the number such as service password, interchanger password is provided, and it is connected with main control computer 1 with PS interface by com interface, and com interface is for the data transmission between main control computer 1 and client's keyboard 407.
U-KEY dispenser 408, while opening U-KEY, provides U-KEY to client for client, and it is connected with main control computer 1 by com interface.
K makes dispenser 409, while opening K and make, provides K order to client for client, and it is connected with main control computer 1 by com interface.
File scanning recycling machine 410, while being used for client to handle out the business such as card, benefit card, the related electronic protocol of the client's transacting business having printed and stamped signature voucher are scanned to recovery, and to retain as client's voucher, it is connected with main control computer 1 by USB interface.
USB interface 411, in the time that client opens U-KEY, provides interface to client U-KEY and main control computer 1, and client U-KEY is connected to main control computer 1, and reads client's U-KEY sequence number, to generate corresponding operator password.
Pilot lamp 412 comprises cipher envelope printer pilot lamp and file scanning recycling machine pilot lamp, and the surface sweeping state that is respectively used under the control of main control computer 1 print state to cipher envelope printer and file scanning recycling machine is indicated.
IO module 413 is connected with main control computer 1 by com interface.Main control computer 1 drives bank card card sender, voucher printer, bank card card reader, strip printer, cipher envelope printer, U-KEY dispenser, K to make dispenser and file scanning recycling machine carry out work by IO module 413.
Business handling system 5, for based on described remote service device 2, recognition device 3 and interactive operation device 4, in the time of the business handling request that receives user, utilizes predefined corresponding service to handle logic and carries out corresponding business handling.
Wherein, as shown in Figure 2, business handling system 5 comprises the first business handling module 501 and the second business handling module 502.
The first business handling module 501, for in the time of the first business handling request that receives user, obtain corresponding the first business handling logic, and utilize described the first business handling logic to carry out the first business handling, wherein said the first business is need not carry out the artificial banking participating in by professional auditor.
The second business handling module 502, for in the time of the second business handling request that receives user, obtain corresponding the second business handling logic, and utilize described the second business handling logic to carry out the second business handling, wherein said the second business is to carry out the artificial banking participating in by professional auditor.
Wherein, the first business handling module 501 comprises that the first current turns regular module, and the second business handling module 502 comprises that the second current turns regular module.The first current turns regular module, and in user's turnover during lower than predetermined threshold value, the bank's card number based on user and bank card password are carried out current and turned regular business handling; The second current turns regular module, and in the time that user's turnover is not less than predetermined threshold value, bank's card number, bank card password and the user identity identification based on user carried out current and turned regular business handling.
Particularly, when user's current turns the related amount of money of regular business hour, under the correct prerequisite of the bank card password that can directly input user, carry out business handling, not need background audit personnel's participation; In the time that the related amount of money exceedes certain threshold value; for protection user information safety; need be under the correct prerequisite of the bank card password of user's input; user identity is verified simultaneously; adopt the correct validity of name, identification card number and the real-time head portrait of I.D. recognition module 301 authentication of users; this process need background audit personnel's participation, such as true-time operation, the head image information of controlling camera collection user, examination & verification user profile etc.
That is to say, intelligent sales counter of the present invention has been contained the general service of existing self-service terminal, and the complicated business that need handle at artificial sales counter, therefore, user may need backstage specialty auditor's long-range participation in the business handling of intelligent sales counter, also may be without backstage specialty auditor's participation, specifically need be depending on user's business demand.
As seen from the above description, the infrastructure service device that remote service device 2, recognition device 3, interactive operation device 4 are the present invention's intelligence sales counter, each device is by its included corresponding device, for example converse display, video frequency pick-up head, identification module, bank card card sender, bank card card reader etc., and under the control of main control computer 1 for user's business handling provides corresponding infrastructure service.
The business handling logic of various bankings that business handling system 5 is integrated in advance, comprise the simple banking that can handle at existing common self-aided terminal, as query the balance, transfer accounts, deposit and withdraw etc., also comprise the complicated business that only can handle at the artificial sales counter of physical branch in prior art, for example, need carry out opening an account of special delegated authority, identification, specialty examination & verification by professional auditor and apply for card, report the loss and mend card, send out U-ke
y, the related service such as loan.
Business handling system 5 is handled on the basis of logic at integrated miscellaneous service in advance, utilize the various infrastructure service functions such as long-distance video, interactive voice, identification, Card Reader hair fastener, document of agreement granting or scanning that above remote service device 2, recognition device 3, interactive operation device 4 provide, under background audit personnel's prompting, can handle by the required miscellaneous service of completing user simultaneously.
When concrete application is of the present invention, can adopt the form of software program to realize the function of described business handling system 5.
In the time that user need carry out business handling, can carry out corresponding voice and video by remote service device 1 and backstage specialty auditor based on business demand mutual, and under auditor's voice, visual prompts, be aided with relevant identification, file identification, by operating accordingly on interactive operation device 4, realize hair fastener, fund inquiry, payment of fees, introduction to business, business handling, send out U-KEY, send out all business that K order etc. can artificial sales counter be handled in business hall.
The intelligent sales counter of the present embodiment, it is a kind of virtual intelligent self-service platform, it can the interactive mode processing based on people, machine, people has the business of the demands such as special delegated authority, identification, specialty examination & verification, backstage specialty auditor processes the business of its local each intelligent sales counter by network remote, and can carry out " face-to-face " dialogue based on intelligent sales counter with client, thereby can simulate the business processing flow of Attended mode business hall completely.
To sum up, intelligent sales counter disclosed by the invention comprises main control computer 1 and the remote service device 2, recognition device 3 and the interactive operation device 4 that are connected with main control computer 1 respectively, also comprises business handling system 5.Remote service device 2 provides long-distance video and voice service; Recognition device 3 is for identification or file identification; Interactive operation device 4 provides human-computer interaction function.Backer of the present invention, machine, people's interactive model, break through traditional client and the teller face-to-face business handling pattern in business hall, the user at intelligent cabinet station terminal place can carry out video with backstage specialty auditor by remote service device 2 provided by the invention, interactive voice, and according to professional auditor's prompting at recognition device 3, interactive operation device 4 carries out corresponding self-help operation, finally the present invention is based on the business handling logic of business handling system, in auditor's presence, be aided with relevant identification, file identification, realize required the applying for card such as opening an account of user, report the loss and mend card, send out the business handlings such as U-KEY.Visible, compared with prior art, the invention provides more fully business service, share to a greater degree the operation of physical branch sales counter, for user has brought more convenience.
Embodiment bis-
In the present embodiment, as shown in Figure 3, described business handling system also comprises distribution of services module 503.
Distribution of services module 503, for handling according to preset algorithm each customer service receiving the corresponding professional auditor who asks to be distributed to backstage.
Because intelligent sales counter of the present invention has been contained the general service of existing self-service terminal, and the complicated business that need handle at artificial sales counter, be user may need professional auditor participation in the business handling of intelligent sales counter, also may participate in without backstage specialty auditor.Therefore, first described distribution of services module 503 classifies to the customer service request receiving, judge that according to the corresponding service logic of customer service request the business that user asks belongs to the first business or the second business, if the first business, without artificial participation, directly by intelligent sales counter, user's request is processed, if judged result is the second business, for user asks to be equipped with corresponding background audit personnel.
The user who receives when intelligent sales counter front end asks when more, and this module is dispensed to multiple service request each auditor on backstage relatively fifty-fifty according to preset algorithm, ensure that user's business handling has higher efficiency, promotes user and experiences.
Embodiment tri-
The present embodiment three continue to above disclosed intelligent sales counter supplement, perfect, refer to Fig. 3, this intelligence sales counter also comprises the electric supply installation 5 for main control computer 1 and other each ingredients are powered, and electric supply installation 5 comprises external power source for alternating current is provided and for galvanic internal electric source is provided.
Particularly, the external power source of electric supply installation 5 and the alternating current that 220V is provided for internal electric source.The alternating current of the 220V that internal electric source provides external power source is converted to the required direct current of the each ingredient of intelligent sales counter.
The internal electric source of electric supply installation 5 makes dispenser 409, file scanning recycling machine 410, USB interface 411 and IO module 413 be connected with video calling display 201, audio output device 203, I.D. recognition module 301, bank card card sender 401, voucher printer 402, bank card card reader 403, touch display screen 404, strip printer 405, cipher envelope printer 406, metal encrypted keyboard 407, U-KEY dispenser 408, K respectively.Being specially video calling display 201, audio output device 203, touch display screen 404, file scanning recycling machine 410 and IO module 413 provides the direct current of 12V; For making dispenser 409, bank card card sender 401, voucher printer 402, bank card card reader 403, strip printer 405, cipher envelope printer 406, U-KEY dispenser 408 and K provide the direct current of 24V; Distinguish module 301, metal encrypted keyboard 407 and USB interface 411 for I.D. the direct current of 5V is provided.
As shown in Figure 3, this intelligence sales counter also comprises radiator fan 6, and for dispelling the heat in the intelligent sales counter course of work, radiator fan 6 is connected with electric supply installation 5, provides the direct current of 12V by the internal electric source of electric supply installation 5 for it.
In sum, the invention provides a kind of virtualized intelligent self-service platform, i.e. intelligent sales counter, it has broken through traditional client and the teller face-to-face business handling pattern in business hall, can be based on people, machine, people's interactive model, simulates the business processing flow of Attended mode business hall completely, based on modular business processing combination, has met different business processing demands, has realized such as opening an account and having applied for card, report the loss and mend card, loan, U-KEY, send out K order, all business that introduction to business etc. can be handled at business hall sales counter, and client carry out self-service business handle journey in without teller guard, can be automatically by interactive information storing daily record file, be convenient to management, can provide 3A (Anywhere for client, Anytime, Anyway) remote service of formula, has saved space, has possessed the high efficiency of Receptionist service, reliability and security, full substitution the counter service pattern of physical branch, for client brings more comprehensively, more humane industry service.
It should be noted that, each embodiment in this instructions all adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment, between each embodiment identical similar part mutually referring to.
The above is only the preferred embodiment of the present invention; it should be pointed out that for those skilled in the art, under the premise without departing from the principles of the invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (9)
1. an intelligent sales counter, is characterized in that, comprises main control computer, remote service device, recognition device, interactive operation device and business handling system, wherein:
Described remote service device, is connected with described main control computer, for long-distance video service and remote speech service are provided under the control of described main control computer;
Described recognition device, is connected with described main control computer, for carry out identification or file identification under the control of described main control computer;
Described interactive operation device, is connected with described main control computer, for provide human-computer interaction function under the control of described main control computer;
Business handling system, for based on described remote service device, recognition device and interactive operation device, in the time of the business handling request that receives user, utilizes predefined corresponding service to handle logic and carries out corresponding business handling.
2. intelligent sales counter according to claim 1, it is characterized in that, described recognition device comprises the I.D. recognition module, fingerprint recognition module and the bar code scan module that are connected with described main control computer respectively, wherein, described I.D. recognition module is carried out three-dimensional identification according to user's name, ID (identity number) card No. and head image information to user identity.
3. intelligent sales counter according to claim 2, is characterized in that, described I.D. recognition module comprises:
Information acquisition unit, for Real-time Obtaining user's name, ID (identity number) card No. and user's head image information;
Information comparing unit, for the address name of Real-time Obtaining, ID (identity number) card No. and head image information and pre-stored described user's name, ID (identity number) card No. and head image information are compared, draws comparison result;
Identity authenticating unit, in the time that address name, ID (identity number) card No. and the head image information of described Real-time Obtaining conform to pre-stored described user's name, ID (identity number) card No. and head image information, controls to produce and is verified accordingly prompting; Otherwise, control and produce corresponding checking not by prompting.
4. intelligent sales counter according to claim 3, is characterized in that, described business handling system comprises:
The first business handling module, for in the time of the first business handling request that receives user, obtain corresponding the first business handling logic, and utilize described the first business handling logic to carry out the first business handling, wherein said the first business is need not carry out the artificial banking participating in by professional auditor;
The second business handling module, for in the time of the second business handling request that receives user, obtain corresponding the second business handling logic, and utilize described the second business handling logic to carry out the second business handling, wherein said the second business is to carry out the artificial banking participating in by professional auditor.
5. intelligent sales counter according to claim 4, is characterized in that, described the first business handling module comprises that the first current turns regular module, and described the second business handling module comprises that the second current turns regular module, wherein:
Described the first current turns regular module, and in user's turnover during lower than predetermined threshold value, the bank's card number based on user and bank card password are carried out current and turned regular business handling;
Described the second current turns regular module, and in the time that user's turnover is not less than predetermined threshold value, bank's card number, bank card password and the user identity identification based on user carried out current and turned regular business handling.
6. intelligent sales counter according to claim 4, is characterized in that, described business handling system also comprises:
Distribution of services module, for handling according to preset algorithm each customer service receiving the corresponding professional auditor who asks to be distributed to backstage.
7. intelligent sales counter according to claim 1, is characterized in that, described remote service device comprises the video calling display, video frequency pick-up head, audio output device, audio input device and the environment camera that are connected with described main control computer respectively.
8. intelligent sales counter according to claim 1, it is characterized in that, described interactive operation device comprises that bank card card sender, bank card card reader, voucher printer and the touch display screen, strip printer, cipher envelope printer, metal encrypted keyboard, U-KEY dispenser, the K that are connected with described main control computer respectively make in dispenser, file scanning recycling machine, USB interface, IO module and pilot lamp.
9. according to the intelligent sales counter described in claim 1-8 any one, it is characterized in that, also comprise electric supply installation and radiator fan, described electric supply installation comprises external power source for alternating current is provided and for galvanic internal electric source is provided.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410437421.0A CN104200580A (en) | 2014-08-29 | 2014-08-29 | Intelligent counter |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410437421.0A CN104200580A (en) | 2014-08-29 | 2014-08-29 | Intelligent counter |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN104200580A true CN104200580A (en) | 2014-12-10 |
Family
ID=52085865
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410437421.0A Pending CN104200580A (en) | 2014-08-29 | 2014-08-29 | Intelligent counter |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104200580A (en) |
Cited By (27)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104574697A (en) * | 2015-02-13 | 2015-04-29 | 中国农业银行股份有限公司 | Data processing method, data processing device, accessing platform and counter equipment |
| CN105245341A (en) * | 2015-09-07 | 2016-01-13 | 天地融科技股份有限公司 | Remote identity authentication method and system and remote account opening method and system |
| CN105512986A (en) * | 2015-11-09 | 2016-04-20 | 国网新疆电力公司电力科学研究院 | Community Mini business hall system |
| CN105913582A (en) * | 2016-06-20 | 2016-08-31 | 中国工商银行股份有限公司 | Self-service terminal and remote assistance service system |
| CN106710069A (en) * | 2016-12-14 | 2017-05-24 | 新开普电子股份有限公司 | Bus transaction type control platform and running mode |
| CN107145875A (en) * | 2017-05-16 | 2017-09-08 | 厦门市仟信德智能设备有限公司 | The self-service signature system of integrated service industry |
| CN107622599A (en) * | 2017-09-27 | 2018-01-23 | 安徽硕威智能科技有限公司 | Single device is beaten automatically by a kind of interactive voice control bank |
| CN108345950A (en) * | 2018-03-07 | 2018-07-31 | 江苏国泰新点软件有限公司 | A kind of teleaction service terminal and business handling method |
| CN108376446A (en) * | 2018-02-02 | 2018-08-07 | 上海农村商业银行股份有限公司 | It is a kind of to carry out the method and system that deposit receipt renews using self-service device |
| CN108734897A (en) * | 2018-05-22 | 2018-11-02 | 深圳怡化电脑股份有限公司 | Withdrawal method, withdrawal checking method, device, cash dispenser, server and medium |
| CN108765789A (en) * | 2018-05-22 | 2018-11-06 | 北京翔云在线数据技术有限公司 | Intelligence is opened an account robot and account-opening method |
| CN109377185A (en) * | 2018-11-13 | 2019-02-22 | 广州市华标科技发展有限公司 | Wisdom certificates handling just police uniform business method, apparatus, system, background service equipment and medium |
| CN109375768A (en) * | 2018-09-21 | 2019-02-22 | 北京猎户星空科技有限公司 | Interactive bootstrap technique, device, equipment and storage medium |
| CN109686011A (en) * | 2018-12-18 | 2019-04-26 | 维拓智能科技（深圳）有限公司 | The user identification method of self-aided terminal and self-aided terminal |
| CN110060408A (en) * | 2019-05-28 | 2019-07-26 | 江苏圣通电力新能源科技有限公司 | A kind of online state's net cloud service intelligent terminal |
| CN110517106A (en) * | 2019-07-24 | 2019-11-29 | 合肥善达信息科技有限公司 | A kind of expert's identity authorization system and its method of real-time for the assessment of bids |
| CN110910587A (en) * | 2019-11-28 | 2020-03-24 | 交通银行股份有限公司 | Remote auditing system and method based on multi-angle real-time image monitoring |
| CN113643122A (en) * | 2021-08-16 | 2021-11-12 | 中国银行股份有限公司 | Self-service business handling system and method based on intelligent counter |
| CN114140946A (en) * | 2021-10-28 | 2022-03-04 | 数税(江苏)信息科技有限公司 | Software and hardware integration system for video remote tutoring service handling hall |
| CN114553838A (en) * | 2022-02-23 | 2022-05-27 | 京东方科技集团股份有限公司 | Method, system and server for implementing remote service handling |
| CN114783118A (en) * | 2022-03-04 | 2022-07-22 | 上海皓卡网络技术有限公司 | AI-based bank card issuing system for remote video management card issuing |
| CN114792453A (en) * | 2022-04-06 | 2022-07-26 | 上海皓卡网络技术有限公司 | Method for realizing self-service instant card supplementing and replacing terminal of community |
| CN115273322A (en) * | 2022-07-07 | 2022-11-01 | 深圳怡化电脑股份有限公司 | Business security auditing method and device, electronic equipment and readable medium |
| CN115334461A (en) * | 2022-08-10 | 2022-11-11 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
| TWI820432B (en) * | 2021-06-11 | 2023-11-01 | 中國信託商業銀行股份有限公司 | Auxiliary guarantee system and method thereof |
| CN117290276A (en) * | 2023-07-21 | 2023-12-26 | 江苏思行达信息技术有限公司 | Out-cabinet interaction terminal and interaction system thereof |
| CN117294680A (en) * | 2023-11-21 | 2023-12-26 | 中电科新型智慧城市研究院有限公司 | Remote management method, device, electronic equipment and storage medium |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1731443A (en) * | 2004-08-05 | 2006-02-08 | 中国民生银行股份有限公司 | Combined bank service system with identity authentication by fingerprint and authentication method |
| CN1797483A (en) * | 2004-12-30 | 2006-07-05 | 成都三泰电子实业有限公司 | Long-distance service system and method for implementing long-distance service |
| CN101430799A (en) * | 2008-12-05 | 2009-05-13 | 陈华 | Automatic bill outputting system, apparatus and method |
| CN201853288U (en) * | 2010-10-09 | 2011-06-01 | 湖北泰信科技信息发展有限责任公司 | Bank remote business authorization collector system |
| CN102176267A (en) * | 2011-02-17 | 2011-09-07 | 中国工商银行股份有限公司 | Client self-service processing equipment as well as self-service authority authentication system and method |
| CN203055018U (en) * | 2013-01-18 | 2013-07-10 | 北京兆维自助服务设备技术有限公司 | Remote service business hall terminal |
| CN203204727U (en) * | 2013-04-24 | 2013-09-18 | 尤方平 | Bank self-service terminal |
| CN103500201A (en) * | 2013-09-29 | 2014-01-08 | 北京信立合创信息技术有限公司 | Self-service machine for individual credit report |
-
2014
- 2014-08-29 CN CN201410437421.0A patent/CN104200580A/en active Pending
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1731443A (en) * | 2004-08-05 | 2006-02-08 | 中国民生银行股份有限公司 | Combined bank service system with identity authentication by fingerprint and authentication method |
| CN1797483A (en) * | 2004-12-30 | 2006-07-05 | 成都三泰电子实业有限公司 | Long-distance service system and method for implementing long-distance service |
| CN101430799A (en) * | 2008-12-05 | 2009-05-13 | 陈华 | Automatic bill outputting system, apparatus and method |
| CN201853288U (en) * | 2010-10-09 | 2011-06-01 | 湖北泰信科技信息发展有限责任公司 | Bank remote business authorization collector system |
| CN102176267A (en) * | 2011-02-17 | 2011-09-07 | 中国工商银行股份有限公司 | Client self-service processing equipment as well as self-service authority authentication system and method |
| CN203055018U (en) * | 2013-01-18 | 2013-07-10 | 北京兆维自助服务设备技术有限公司 | Remote service business hall terminal |
| CN203204727U (en) * | 2013-04-24 | 2013-09-18 | 尤方平 | Bank self-service terminal |
| CN103500201A (en) * | 2013-09-29 | 2014-01-08 | 北京信立合创信息技术有限公司 | Self-service machine for individual credit report |
Cited By (34)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104574697A (en) * | 2015-02-13 | 2015-04-29 | 中国农业银行股份有限公司 | Data processing method, data processing device, accessing platform and counter equipment |
| CN105245341B (en) * | 2015-09-07 | 2018-11-30 | 天地融科技股份有限公司 | Remote identity authentication method and system and long-range account-opening method and system |
| US10606997B2 (en) | 2015-09-07 | 2020-03-31 | Tendyron Corporation | Remote identity authentication method and system and remote account opening method and system |
| WO2017041715A1 (en) * | 2015-09-07 | 2017-03-16 | 天地融科技股份有限公司 | Remote identity authentication method and system and remote account opening method and system |
| CN105245341A (en) * | 2015-09-07 | 2016-01-13 | 天地融科技股份有限公司 | Remote identity authentication method and system and remote account opening method and system |
| CN105512986A (en) * | 2015-11-09 | 2016-04-20 | 国网新疆电力公司电力科学研究院 | Community Mini business hall system |
| CN105913582A (en) * | 2016-06-20 | 2016-08-31 | 中国工商银行股份有限公司 | Self-service terminal and remote assistance service system |
| CN106710069A (en) * | 2016-12-14 | 2017-05-24 | 新开普电子股份有限公司 | Bus transaction type control platform and running mode |
| CN107145875A (en) * | 2017-05-16 | 2017-09-08 | 厦门市仟信德智能设备有限公司 | The self-service signature system of integrated service industry |
| CN107622599A (en) * | 2017-09-27 | 2018-01-23 | 安徽硕威智能科技有限公司 | Single device is beaten automatically by a kind of interactive voice control bank |
| CN108376446A (en) * | 2018-02-02 | 2018-08-07 | 上海农村商业银行股份有限公司 | It is a kind of to carry out the method and system that deposit receipt renews using self-service device |
| CN108345950A (en) * | 2018-03-07 | 2018-07-31 | 江苏国泰新点软件有限公司 | A kind of teleaction service terminal and business handling method |
| CN108765789A (en) * | 2018-05-22 | 2018-11-06 | 北京翔云在线数据技术有限公司 | Intelligence is opened an account robot and account-opening method |
| CN108734897A (en) * | 2018-05-22 | 2018-11-02 | 深圳怡化电脑股份有限公司 | Withdrawal method, withdrawal checking method, device, cash dispenser, server and medium |
| CN109375768A (en) * | 2018-09-21 | 2019-02-22 | 北京猎户星空科技有限公司 | Interactive bootstrap technique, device, equipment and storage medium |
| CN109377185A (en) * | 2018-11-13 | 2019-02-22 | 广州市华标科技发展有限公司 | Wisdom certificates handling just police uniform business method, apparatus, system, background service equipment and medium |
| CN109686011A (en) * | 2018-12-18 | 2019-04-26 | 维拓智能科技（深圳）有限公司 | The user identification method of self-aided terminal and self-aided terminal |
| CN110060408A (en) * | 2019-05-28 | 2019-07-26 | 江苏圣通电力新能源科技有限公司 | A kind of online state's net cloud service intelligent terminal |
| CN110517106A (en) * | 2019-07-24 | 2019-11-29 | 合肥善达信息科技有限公司 | A kind of expert's identity authorization system and its method of real-time for the assessment of bids |
| CN110910587A (en) * | 2019-11-28 | 2020-03-24 | 交通银行股份有限公司 | Remote auditing system and method based on multi-angle real-time image monitoring |
| TWI820432B (en) * | 2021-06-11 | 2023-11-01 | 中國信託商業銀行股份有限公司 | Auxiliary guarantee system and method thereof |
| CN113643122A (en) * | 2021-08-16 | 2021-11-12 | 中国银行股份有限公司 | Self-service business handling system and method based on intelligent counter |
| CN114140946A (en) * | 2021-10-28 | 2022-03-04 | 数税(江苏)信息科技有限公司 | Software and hardware integration system for video remote tutoring service handling hall |
| CN114553838A (en) * | 2022-02-23 | 2022-05-27 | 京东方科技集团股份有限公司 | Method, system and server for implementing remote service handling |
| CN114783118A (en) * | 2022-03-04 | 2022-07-22 | 上海皓卡网络技术有限公司 | AI-based bank card issuing system for remote video management card issuing |
| CN114792453A (en) * | 2022-04-06 | 2022-07-26 | 上海皓卡网络技术有限公司 | Method for realizing self-service instant card supplementing and replacing terminal of community |
| CN115273322B (en) * | 2022-07-07 | 2024-04-02 | 深圳怡化电脑股份有限公司 | Business security auditing method and device, electronic equipment and readable medium |
| CN115273322A (en) * | 2022-07-07 | 2022-11-01 | 深圳怡化电脑股份有限公司 | Business security auditing method and device, electronic equipment and readable medium |
| CN115334461A (en) * | 2022-08-10 | 2022-11-11 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
| CN115334461B (en) * | 2022-08-10 | 2023-12-01 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
| CN117290276A (en) * | 2023-07-21 | 2023-12-26 | 江苏思行达信息技术有限公司 | Out-cabinet interaction terminal and interaction system thereof |
| CN117290276B (en) * | 2023-07-21 | 2024-03-19 | 江苏思行达信息技术有限公司 | Out-cabinet interaction terminal and interaction system thereof |
| CN117294680A (en) * | 2023-11-21 | 2023-12-26 | 中电科新型智慧城市研究院有限公司 | Remote management method, device, electronic equipment and storage medium |
| CN117294680B (en) * | 2023-11-21 | 2024-04-16 | 中电科新型智慧城市研究院有限公司 | Remote management method, device, electronic equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN104200580A (en) | Intelligent counter | |
| CN101231762B (en) | Passimeter of train ticket with true name | |
| CN102176267A (en) | Client self-service processing equipment as well as self-service authority authentication system and method | |
| CN103376896A (en) | Method for electronic code drawing by eyes and electronic payment verification method | |
| CN110111507A (en) | Multimode identification payment and printing invoice self-aided terminal and Method of printing | |
| CN204791310U (en) | Long -range visual self -service terminal | |
| CN110264578A (en) | A kind of passenger service system of urban track traffic | |
| CN105512986A (en) | Community Mini business hall system | |
| CN104809507A (en) | Electronic ticket ordering ticket checking method applicable to intelligent mobile terminal | |
| CN205486452U (en) | Self -service recovery of portable product all -in -one of returning a deposit | |
| CN108230139B (en) | Method and system for deposit and account opening by using self-service equipment | |
| CN210166825U (en) | Passenger service system of urban rail transit | |
| CN201955846U (en) | Customer self-service processing equipment and self-service authorized certification system | |
| KR101788265B1 (en) | Non-contact type financial service system using autograph certification | |
| JP2013134684A (en) | Electronic transaction terminal, electronic transaction system, electronic transaction method, and electronic transaction program | |
| CN109214819A (en) | A kind of method of payment and electronic equipment | |
| CN112419605A (en) | Remote power supply service intelligent terminal, system and remote power supply service method | |
| CN106131058A (en) | On-line authentication system and method towards offline authentication equipment | |
| EP2947633A1 (en) | Automatic teller system for providing a banking service to a user operating the system, and method therefore | |
| CN202013596U (en) | Civil aviation ticket vending machine and civil aviation ticket vending system | |
| CN212541494U (en) | All-police seven-in-one business all-in-one machine | |
| CN205486201U (en) | Self -service visa terminal | |
| CN108053580A (en) | A kind of method and system that deposit receipt cancellation is carried out using self-service device | |
| CN107093289A (en) | A kind of Multifunctional ticket system and operating method | |
| CN104867249B (en) | The method that financial transaction is realized using payment terminal |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20141210 |
|
| RJ01 | Rejection of invention patent application after publication |