CN210166825U - Passenger service system of urban rail transit - Google Patents
Passenger service system of urban rail transit Download PDFInfo
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- CN210166825U CN210166825U CN201920922945.7U CN201920922945U CN210166825U CN 210166825 U CN210166825 U CN 210166825U CN 201920922945 U CN201920922945 U CN 201920922945U CN 210166825 U CN210166825 U CN 210166825U
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Abstract
The utility model discloses a passenger service system of urban rail transit, include: passenger service terminal equipment for inputting service request command; the system comprises a line network customer service server, a first network device and a second network device, wherein the line network customer service server is in communication connection with all passenger service terminal devices in a rail transit line network through a line network backbone ring network and the first network device respectively; the second network equipment is connected with the wire network customer service server; at least two customer service working terminals respectively connected with the second network equipment; the network service server is used for sending a service request instruction to any idle service working terminal of the at least two service working terminals when receiving the service request instruction, so that the corresponding service working terminal establishes audio and video communication connection with the passenger service terminal device through the first network device to complete remote service. The utility model discloses a passenger service system can effectively improve customer service personnel's work load plumpness, saves the operation cost.
Description
Technical Field
The utility model relates to an urban rail transit technical field especially relates to an urban rail transit's passenger service system.
Background
As shown in fig. 1, a station hall floor of urban rail transit is generally divided into a pay area, which is a station public area where passengers can get in and out after ticket checking, and a non-pay area, which is a station public area other than the pay area. In the existing urban rail transit, an artificial customer service center is usually arranged at a boundary of a pay area and a non-pay area, the artificial customer service center is provided with ticket service processing equipment and station staff, passengers carry out conversation interaction with the station staff through languages so as to communicate service requirements and solve the problems of the passengers, and the station staff provides ticket service for the passengers by using the ticket service processing equipment when in need.
Wherein, two manual customer service centers are generally arranged in one station, and each manual customer service center is provided with 1-2 station service personnel according to the order of the personnel. When the peak is in the morning and at night, the passenger flow in the station is large, the service demands of passengers are large, and the workload of the passenger service staff is full; when the peak is not morning and evening, the passenger flow in the station is less, the service demand of the passenger is less, and the workload of the customer service personnel is sharply reduced, so that the existing manual customer service center causes great waste of operation manpower, and the problem of high operation cost is solved.
SUMMERY OF THE UTILITY MODEL
To the problem, the utility model discloses a passenger service system of urban rail transit can concentrate the outfit with the customer service personnel among the urban rail transit for the customer service personnel can concentrate the outfit and accomplish the remote service of whole urban rail transit gauze, improve the work load plumpness of customer service personnel, save the operation cost.
In order to solve the technical problem, the utility model discloses a passenger service system of urban rail transit, include:
the passenger service terminal equipment is arranged in each station in the rail transit line and used for inputting a service request instruction;
the line network customer service server is in communication connection with all the passenger service terminal equipment in the rail transit line network through a line network backbone ring network and first network equipment respectively;
the second network equipment is connected with the network customer service server;
at least two customer service working terminals respectively connected with the second network equipment;
and the network customer service server is used for sending the server request instruction to any idle customer service working terminal of the at least two customer service working terminals when receiving the service request instruction, so that the corresponding customer service working terminal is in audio-video communication connection with the passenger service terminal equipment through the first network equipment to complete remote service.
As an improvement of the above, the passenger service terminal device includes:
the card reader is used for reading the ticket card identification and balance information of the ticket card;
the touch screen is used for inputting a first deduction instruction or a second deduction instruction;
the processor is connected with the card reader and the touch screen and is used for controlling the touch screen to display ticket supplementing information according to the balance information and a preset outbound station identifier when the first money deduction instruction or the second money deduction instruction is received;
the two-dimensional code reading head is connected with the processor and used for reading the payment two-dimensional code of the mobile terminal in real time when the first deduction instruction is received so as to complete the money supplementing operation;
the processor is further used for controlling the touch screen to display a payment two-dimensional code corresponding to the ticket supplementing information according to the second deduction instruction.
As an improvement of the above scheme, the touch screen is further used for inputting a third deduction instruction or a change instruction; the passenger service terminal device includes:
the paper money module and the coin module are connected with the processor;
the processor is further used for receiving cash compensation payment and providing cash change through the paper money module or the coin module when the third deduction instruction is received; or the cash register is used for providing corresponding cash through the paper money module or the coin module when the zero-changing instruction is received.
As an improvement of the above scheme, the touch screen is further used for inputting a landing identifier writing instruction;
the processor is used for controlling the card reader to write the entrance identifier into the ticket card when receiving the entrance identifier writing instruction; the inbound identifier is input by the touch screen.
As an improvement of the above scheme, the touch screen is used for inputting an outbound identification writing instruction;
the processor is used for controlling the card reader to write the outbound identification into the ticket card and deducting the bus fare to be paid when the outbound identification writing instruction is received; the outbound identification is input by the touch screen.
As an improvement of the above scheme, the touch screen is further used for inputting a ticket supplementing instruction; the processor is used for controlling the two-dimensional code reading head, the paper money module or the coin module to execute money deduction operation when the ticket supplementing instruction is received; the passenger service terminal device further includes:
the printer is connected with the processor and used for printing the paper outbound two-dimensional code when the ticket supplementing instruction is received; the outbound two-dimensional code carries a time label;
the passenger service system also comprises a station computer connected with the passenger service terminal equipment through a station switch;
and the station computer is used for verifying and canceling the outbound two-dimensional code within the time range set by the time tag when receiving the outbound two-dimensional code.
As an improvement of the above scheme, the passenger service system further comprises a clearing and classifying center system connected with the passenger service terminal device through a wire network backbone ring network; the touch screen is also used for inputting a passenger information registration instruction;
the passenger service terminal device further includes: the video acquisition equipment is connected with the processor and is used for acquiring a face image and an identity document image of a passenger when the passenger information registration instruction is received;
the processor is connected with the clearing and scoring center system and used for sending the facial image and the identity document image to the clearing and scoring center system for storage when the facial image and the identity document image are received, so that the passenger can be provided with outbound two-dimensional code printing operation or inbound two-dimensional code printing operation through facial recognition.
As an improvement of the above scheme, the touch screen is used for inputting a ticket card recovery instruction; the video acquisition equipment is also used for acquiring image information of the recovered ticket card according to the ticket card recovery instruction; the passenger service terminal device further includes:
the ticket card recovery box module is provided with a ticket card recovery port and a recovery box, and the ticket card recovery port is provided with an infrared correlation tube for detecting insertion information of a recovered ticket card into the ticket card recovery box;
the infrared correlation tube is connected with the processor;
the processor is used for sending the image information of the recovered ticket card to the corresponding customer service work terminal according to the insertion information, and respectively controlling the touch screen to display payment prompt information and the printer to print the outbound two-dimensional code according to a payment instruction returned by the customer service work terminal.
As an improvement of the above scheme, the touch screen is provided with an information query control for inputting a query information instruction; the passenger service terminal equipment is provided with a memory connected with the processor, and the memory is used for storing information;
and the processor is used for acquiring the corresponding consultation information from the memory and displaying the consultation information through the touch screen when receiving the information inquiry instruction.
Compared with the prior art, the utility model discloses a passenger service system is through setting up passenger service terminal equipment in every station of urban rail transit net, and pass through net backbone looped netowrk with this passenger service terminal equipment and be connected with net customer service server, and concentrate in urban rail transit net and be provided with two at least customer service work terminals, make these two at least customer service work terminals can establish audio and video communication connection for each passenger service terminal equipment of whole urban rail transit net, make the customer service personnel can concentrate the long-range service of being equipped with and accomplishing whole urban rail transit net, improve customer service personnel's work load plumpness, the operation cost is saved.
Drawings
Fig. 1 is a schematic diagram of a layout structure of an artificial customer service center in a station hall layer in the prior art.
Fig. 2 is a schematic structural diagram of a passenger service system of urban rail transit according to an embodiment of the present invention.
Fig. 3 is a schematic structural diagram of the embodiment of the present invention, wherein the passenger service terminal device is connected to the wire network customer service server through the first network device.
Fig. 4 is a schematic structural diagram of a passenger service terminal device in an embodiment of the present invention.
Fig. 5 is a schematic diagram of data transmission between the passenger service terminal device, the wire network customer service server and the clearing and dispatching center system according to an embodiment of the present invention.
Fig. 6 is a schematic diagram of the layout of the passenger service terminal device on the station hall layer in the embodiment of the present invention.
Fig. 7 is a schematic layout diagram of the passenger service terminal device facing the non-payment area and the payment area in the embodiment of the present invention.
Detailed Description
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. The invention can be embodied in many other forms without departing from the spirit or essential characteristics thereof, and it should be understood that the invention is not limited to the specific embodiments disclosed below.
The technical solution of the present invention will be described in detail and fully with reference to the following embodiments and accompanying drawings.
As shown in fig. 2, the passenger service system of the urban rail transit system of the present invention is schematically shown in the structure.
As shown in fig. 2 and 3, the system includes: the passenger service terminal device 1 is arranged in each station in the rail transit line and used for inputting a service request instruction; the network customer service server 51 is in communication connection with all the passenger service terminal devices 1 in the rail transit network through the network backbone ring network and the first network device 6; a second network device 52 connected to the network customer service server 51; at least two customer service terminals 53, respectively connected to the second network device 52; the network service server 51 is configured to send the service request instruction to an idle service terminal 53 of the at least two service terminals 53 when receiving the service request instruction, so that the corresponding service terminal 53 establishes audio/video communication connection with the passenger service terminal 1 through the first network device 6 to complete remote service.
In the passenger service system of the present invention, a passenger service terminal device 1 is connected to a wire network customer service server 51 through a station switch 2, a line switch 3, and a wire network layer switch 4 in a wire network backbone ring network; the network customer service server 51, the second network device 52 and the customer service terminal 53 form a network passenger service center 5. The passenger service terminal device 1 receives in real time a service request instruction input by a passenger in each station, the service request instruction including an audio connection request and a video connection request. When the network customer service server 51 receives any one of the service request instructions, the network customer service server 51 sends the service request instruction to any idle customer service working terminal 53 of the at least two customer service working terminals 53; furthermore, when the service request instruction received by the customer service terminal 53 is an audio connection request or a video connection request, the customer service terminal 53 and the passenger service terminal 1 suggest an audio communication connection or a video communication connection, so that the passenger can make a remote audio call or a video call with a customer service person in the network passenger service center, so that the customer service person can provide a remote service for the passenger according to the requirement of the passenger. Wherein, the passenger service terminal equipment 1 of the utility model comprises a telephone microphone for voice call and a camera for video call; the remote service includes a remote counseling service, a remote advice service, and a service for handling remote complaints.
Compared with the prior art, the utility model discloses a passenger service system sets up passenger service terminal equipment 1 through every station at urban rail transit net, and be connected this passenger service terminal equipment 1 with net backbone looped netowrk and net customer service server 51, and concentrate in urban rail transit net and be provided with two at least customer service work terminals 53, make these two at least customer service work terminals 53 can establish audio and video communication connection for each passenger service terminal equipment 1 of whole urban rail transit net, make the customer service personnel can concentrate the remote service who is equipped with and accomplishes whole urban rail transit net, improve customer service personnel's work load plumpness, save the running cost.
Further, the passenger service terminal device 1 is provided with a remote sharing control for initiating a remote sharing request; the network service server 51 is configured to, when receiving the remote sharing request, push the control interface of the passenger service terminal to the corresponding service work terminal 53, so that the corresponding service work terminal 53 can remotely know the operation condition of the on-site passenger and assist in guiding the passenger to complete self-service operation.
Furthermore, the passenger service system is also provided with a vehicle control room workstation 21 for receiving a one-key call instruction, wherein the vehicle control room workstation 21 is connected with a customer service work terminal 53 through a station switch 2, a line switch 3 and a line net layer switch 4 in a line net backbone ring network; when the customer service terminal 53 inputs a one-key call instruction, the customer service terminal 53 sends the position information of the on-site passenger to the vehicle control room workstation 21 for displaying, so that the vehicle control room worker arranges the on-site station service worker to the passenger site in time according to the display content for on-site manual service to solve the difficulty of the passenger.
Specifically, as shown in fig. 4, the passenger service terminal device 1 of the present invention includes: the card reader 12 is used for reading the ticket card identification and balance information of the ticket card; the touch screen 13 is used for inputting a first deduction instruction or a second deduction instruction; the processor 14 is connected with the card reader 12 and the touch screen 13, and is configured to calculate ticket replenishment information according to the balance information and a preset outbound station identifier and control the touch screen 13 to display the ticket replenishment information when the first money deduction instruction or the second money deduction instruction is received; the two-dimensional code reading head 15 is connected with the processor 14 and is used for actively scanning the payment two-dimensional code of the mobile terminal to complete the money deduction operation when the first money deduction instruction is received; the processor 14 is further configured to control the touch screen 13 to display a payment two-dimensional code corresponding to the ticket payment information according to the second deduction instruction, so that the mobile terminal realizes mobile payment by scanning the payment two-dimensional code. In the specific implementation process, when the one-way ticket card used by the passenger is over-taken or the balance of the stored value ticket card is insufficient, the passenger cannot swipe the card and exit the station; at this time, the passenger can place the one-way ticket card or the stored-value ticket card on the card reader 12, and input the first deduction instruction or the second deduction instruction by using the touch screen 13 to realize the selection of the two-dimensional code reading head 15 reading the payment two-dimensional code deduction mode or the mobile terminal scanning the payment two-dimensional code deduction mode, so that the mobile terminal can complete mobile payment by using WeChat or Paibao.
Further, as shown in fig. 4, the touch screen 13 is further configured to input a third deduction instruction or a change instruction, and the passenger service terminal device 1 executes the third deduction instruction or the change instruction; the passenger service terminal device 1 includes: a banknote module 16 and a coin module 17 connected to the processor 14; the processor 14 is further configured to receive a cash deduction payment through the banknote module 16 or the coin module 17 and provide cash change when receiving the third deduction instruction; or for providing corresponding cash through the banknote module 16 or the coin module 17 upon receiving the change instruction. In the implementation process, the paper money module 16 and the coin module 17 are arranged in the passenger service terminal device 1, wherein the paper money module 16 can receive paper money with the denomination of 100 yuan, 50 yuan, 20 yuan, 10 yuan and 5 yuan and provide change paper money with the denomination of 10 yuan and 5 yuan; the coin module 17 can receive coins with 1 yuan, 5 degrees and 1 degree of face value and provide change coins with 1 yuan and 1 degree of face value; when the passenger inputs and executes a third money deduction instruction through the touch screen 13, cash payment deduction can be realized by using the paper money module 16 and the coin module 17; when the passenger inputs a change instruction through the touch screen 13, the change operation of the paper money and the coins can be automatically realized by the paper money module 16 and the coin module 17.
Further, the utility model discloses an among the passenger service terminal equipment 1, touch-sensitive screen 13 still is used for the input stored value ticket to supplement with money the instruction, when the passenger need supplement with money to the stored value ticket in, the passenger can place the ticket card on reader-writer 12, the passenger supplements with money the amount of money through touch-sensitive screen 13 input to the selection mode of withholding, like little letter, pay precious, cash, passenger service terminal equipment 1 carries out first instruction of withholding, the instruction of withholding of second or the instruction of withholding of third, reader-writer 12 increases the corresponding amount of money of supplementing with money in the stored value ticket after the success of withholding.
Further, the utility model discloses an among the passenger service terminal equipment 1, touch-sensitive screen 13 still is used for inputting the excess of one-way ticket and takes the benefit instruction, at this moment, the passenger can place one-way ticket on card reader 12, passenger service terminal equipment 1 analysis reason of can't leaving the station, when taking place the excess, touch-sensitive screen 13 shows and should mend the ticket money, the passenger selects the benefit mode through touch-sensitive screen 13, like little letter, pay precious, cash, passenger service terminal equipment 1 carries out first deduction instruction, the second deduction instruction or the third deduction instruction, reader-writer 12 increases corresponding reimbursement amount in one-way ticket after the deduction succeeds, the passenger can use the one-way ticket after the reimbursement to swipe the card and leave the station.
Further, the utility model discloses an among the passenger service terminal equipment 1, touch-sensitive screen 13 still is used for inputting the overtime repayment instruction of single pass ticket, at this moment, the passenger can place single pass ticket on card reader 12, passenger service terminal equipment 1 analysis can't the reason of leaving the station, when taking place the time out, touch-sensitive screen 13 shows and should make up the ticket money, for example, the overtime money deduction is the net maximum fare, then should make up the ticket money and be the difference of net maximum fare and balance at that time, the passenger selects the mode of making up the money through touch-sensitive screen 13, like little letter, pay treasure, cash, passenger service terminal equipment 1 carries out first deduction instruction, second deduction instruction or third deduction instruction, read write line 12 increases corresponding repayment amount in single pass ticket after the successful deduction, the passenger can use the single pass ticket after the money to brush the card and leave the station.
Further, in the passenger service terminal device 1 of the present invention, the touch screen 13 is further configured to input a landing identifier writing instruction; the processor 14 is used for controlling the card reader 12 to write the inbound identifier into the ticket card when receiving the inbound identifier writing instruction; the inbound id is entered by the touch screen 13. For example, when a passenger enters the station and misses swiping a card, the passenger cannot exit the station when the ticket card has no station-entering identification; at this time, the passenger can place the ticket card on the card reader 12, and select the station that cannot exit and select the station that enters the station by using the touch screen 13, and then can write the identification of entering the station into the ticket card through the card reader 12, so as to realize the function of updating the identification without entering the station.
Further, in the passenger service terminal device 1 of the present invention, the touch screen 13 is used for inputting an outbound tag writing instruction, and the passenger service terminal device 1 executes the outbound tag writing instruction; the processor 14 is configured to control the card reader 12 to write the outbound identifier into the ticket card and deduct the fare to be paid when receiving the outbound identifier write-in instruction; the outbound identification is entered by the touch screen 13. For example, when a passenger misses swiping a card when the passenger leaves the station, the ticket card has no exit identification, and the passenger cannot swipe the card again to enter the station; at this time, the ticket card can be placed on the card reader 12, the last outbound station can be selected by using the touch screen 13, and then the outbound identifier can be written in the ticket card by using the card reader 12 and the bus fare to be paid can be deducted, so that the updating function without the outbound identifier is realized.
Further, as shown in fig. 2 and 4, the passenger service system of the present invention further includes a clearing and dispatching center system 7 connected to the passenger service terminal 1 through a backbone ring network of a wire network; the touch screen 13 is also used for inputting a passenger information registration instruction; the passenger service terminal device 1 further includes: a video capture device 19 connected to the processor 14 for capturing facial images of passengers and generating biometric information of passenger's faces and capturing passenger specific certificate information for ticket-free passenger services upon receiving the passenger information registration instruction; the reader-writer 12 reads passenger identification card information according to the passenger information registration instruction; the processor 14 is connected with the score clearing center system 7 and is used for sending and storing the facial image, the facial biological characteristics, the identification card information and the special certificate information to the score clearing center system 7 when receiving the facial image, the facial biological characteristics, the identification card information and the special certificate information, and meanwhile, the score clearing center system 7 feeds back all business handling history records in the preset time of the passenger to the passenger service terminal equipment 1.
Further, as shown in fig. 4, in the passenger service system of the present invention, the touch screen 13 is further configured to input a ticket supplementing command, the ticket supplementing command carries a ticket supplementing type, and the ticket supplementing type includes a one-way ticket, a two-dimensional code ticket, or a facial biometric outbound ticket. The processor 14 is used for controlling the two-dimensional code reading head 15, the banknote module 16 or the coin module 17 to execute a deduction operation when receiving the ticket supplementing instruction.
The passenger service terminal device 1 further includes: a one-way ticket module 110 coupled to the processor 14. When the ticket replenishment type carried in the ticket replenishment instruction is a one-way ticket, the one-way ticket module 110 receives the ticket replenishment instruction and outputs the one-way ticket. When the ticket supplementing type carried in the ticket supplementing command is a two-dimensional code ticket, the processor 14 generates a two-dimensional code and prints out a paper outbound two-dimensional code ticket through the printer 18. When the ticket replenishment type carried in the ticket replenishment order is a facial biometric outbound ticket, the video acquisition device 19 acquires a facial image of the passenger and generates a facial biometric outbound ticket by the processor 14 and sends the facial biometric outbound ticket to the station computer.
Preferably, the outbound single-pass ticket or the outbound two-dimensional code ticket or the facial biometric outbound ticket carries a time tag; the passenger service system also comprises a station computer which is connected with the passenger service terminal equipment 1 through a station switch 2; and the station computer is used for verifying and canceling the ticket card identification within the time range set by the time label when the outbound ticket is received. For example, when a passenger cannot exit in the payment area due to absence of a ticket, specifically, the passenger does not purchase a ticket and loses the ticket, the passenger can input a ticket replenishment instruction through the touch screen 13, so that the processor 14 controls the two-dimensional code reading head 15, the banknote module 16 or the coin module 17 to deduct a fare (for example, the highest fare of a network cable) of a specified amount from the passenger according to the ticket replenishment instruction, issues an outbound one-way ticket or prints out a paper outbound two-dimensional code or generates a facial biometric outbound ticket according to the ticket replenishment instruction, and sends the ticket information to the station computer, so that the passenger can exit and swipe the ticket by using the outbound one-way ticket or the paper outbound two-dimensional code or the facial biometric outbound ticket; in addition, when the station computer receives the outbound ticket, the outbound ticket is verified and sold within the time range set by the time tag, so that the paper outbound two-dimensional code ticket or the facial biological characteristic outbound ticket is prevented from being repeatedly used for many times, and ticket evasion is avoided.
Further, as shown in fig. 4, in the passenger service system of the present invention, the touch screen 13 is further used for inputting a free outbound command, for avoiding passenger ticket evasion, the free outbound command needs to log in passenger information, and the processor 14 collects facial biological characteristics of the passenger through the passenger information registration command, and generates a free outbound ticket for the passenger. The outbound ticket can be an outbound single-pass ticket or an outbound two-dimensional code ticket or a facial biometric outbound ticket in various styles.
When the type of the supplementary ticket carried in the free outbound command is a one-way ticket, the one-way ticket module 110 receives the supplementary ticket command and outputs the one-way ticket. When the ticket supplementing type carried in the ticket supplementing command is a two-dimensional code ticket, the processor 14 generates a two-dimensional code and prints out a paper outbound two-dimensional code ticket through the printer 18. When the ticket replenishment type carried in the ticket replenishment order is a facial biometric outbound ticket, the video acquisition device 19 acquires a facial image of the passenger and generates a facial biometric outbound ticket by the processor 14 and sends the facial biometric outbound ticket to the station computer. And the station computer is used for verifying and canceling the ticket card identification within the time range set by the time label when receiving any one of the outbound tickets. For example, when a card ticket gate fault occurs in the outbound ticket checking machine, the voting gate is not opened, or a passenger votes for a reason of congestion and the like and is not timely released, the passenger can input the reason of incapability of leaving the station through the touch screen 13, the processor 14 executes a free leaving instruction, executes a passenger information registration instruction at first, and then issues a single-way leaving ticket according to the free leaving instruction, or prints a paper two-dimensional leaving code, or generates a facial biological feature leaving ticket, and sends the ticket information to a station computer, so that the passenger can use the single-way leaving ticket, the paper two-dimensional leaving code, or the facial biological feature leaving ticket to swipe the card for leaving the station; in addition, when the station computer receives the outbound ticket, the outbound ticket is verified and sold within the time range set by the time tag, so that the paper outbound two-dimensional code ticket or the facial biological characteristic outbound ticket is prevented from being repeatedly used for many times, and ticket evasion is avoided.
Preferably, in order to avoid passenger ticket evasion, the free outbound service is provided with a blacklist mechanism, that is, when the same face image received within a preset time threshold reaches a preset number of times, a corresponding face image is marked with a blacklist identifier to suspend the outbound ticket service. For example, when a card ticket fault occurs in an outbound ticket checker, a passenger votes and does not exit, the passenger can input the reason why the passenger cannot exit through the touch screen 13, the passenger service terminal device 1 executes a free outbound instruction, firstly executes a passenger information registration instruction, and sends the passenger information to the separation center system 7 for history record inquiry, if the passenger uses a free outbound service for multiple times within a preset time threshold, the passenger is suspected of escaping, and the system counts the passenger into a blacklist, so that the free outbound service is not provided any more.
Further, as shown in fig. 4, the touch screen 13 in the passenger service system of the present invention is also used for inputting a ticket-free passenger instruction; the ticket-free passenger refers to a ticket-free crowd specified by a subway company, such as an old person, a disabled person, a military person, and the like over a specified age. When the passenger operates the ticket-free passenger, the processor 14 receives and executes the free passenger instruction, and executes the passenger information registration instruction, wherein the ticket-free passenger collects the facial biological characteristics and the identification card of the passenger and also comprises the passenger special certificate information, such as the disabled person and the soldier collects the image information of the military certificate and the disabled certificate provided by the ticket-free passenger such as the disabled person and the soldier through the video collecting device 19; the old people directly calculate whether the age meets the ticket-free requirement through the identity card information. When the ticket-free passenger uses the service for the first time, all information login is required to be provided, and the processor 14 automatically sends all the login information to the liquidation center system 7 for recording and subsequent verification to relevant government departments. When the system is used subsequently, only the face biological characteristics need to be logged in, the processor 14 automatically sends the logged face biological characteristics to the score counting center system 7 for face comparison and receives feedback, and when the records exist, the system provides free ticket services for the ticket-free passengers. The free ticket may be a geriatric ticket update or a facial biometric free ticket. If the automatic ticket checking machine supports face biological feature identification passing, the processor 14 generates a face biological feature free ticket, and passengers enter and exit through the face biological feature; while processor 14 may be updated for geriatric tickets.
Preferably, to avoid passenger ticket evasion, the ticket-free passenger service is provided with a blacklist mechanism, for example, when subway subsequently verifies false information provided by the passenger to relevant government departments, for example, the certificate provided by the passenger changes, such as military reprietation, and then the subway is blacklisted, and the subway no longer provides free passenger service for the passenger.
Further, as shown in fig. 4, in the passenger service system of the present invention, the touch screen 13 is used for inputting a ticket card recovery command, and the command is suitable for recovering ticket types (one-way tickets); the passenger service terminal device 1 further includes: the ticket card recovery box module is provided with a ticket card recovery port and a recovery box, and the ticket card recovery port has a temporary ticket card storage function, a ticket card reader-writer function and a ticket card insertion detection function. When the ticket card is inserted into the recovery port, if the information of the ticket card can be read, the ticket card is a non-fault ticket card, if the information of the ticket card cannot be read normally, the ticket card is a fault ticket card, and when the passenger operates to determine that the ticket card is recovered, the recovered ticket card falls into the ticket card recovery box. For example, when a passenger is in a payment area and a recovered ticket is damaged due to unknown reasons and cannot exit, the passenger can input ticket recovery business through the touch screen 13, the passenger inserts the damaged ticket into a recovery port, and the passenger service terminal device 1 firstly executes a passenger information registration instruction to log in passenger information; and executing a ticket card recovery instruction, recovering the damaged ticket card into a recovery box, and finally executing a free outbound instruction to provide a free outbound ticket for the passenger.
Preferably, in order to avoid passenger ticket evasion and malicious damage to the ticket card, the ticket card recycling service sets a blacklist mechanism, that is, when the same face image received within a preset time threshold reaches a preset number of times, a corresponding face image is marked with a blacklist identifier to suspend the ticket card recycling service. For example, if it is found that the same passenger uses the ticket card recycling service for multiple times within a preset time threshold, it is suspected that the passenger intentionally damages the ticket card, for example, the card-type one-way ticket is broken by bending and breaking to achieve ticket evasion, the system counts the passenger into a blacklist, and the ticket card recycling service is suspended.
Further, as shown in fig. 4, in the passenger service system of the present invention, the touch screen 13 is further configured to input a ticket returning instruction; the processor 14 is configured to obtain a ticket card identifier and balance information of the one-way ticket according to the ticket refund instruction, and send the ticket card identifier to the liquidation and distribution center system, so that the liquidation and distribution center system returns ticket purchasing payment mode information to the processor 14 according to the ticket card identifier; the processor 14 is configured to send a payment request instruction to a corresponding payment device according to the ticket purchasing payment mode information and the insertion information, so as to complete the ticket refunding payment according to the ticket purchasing payment mode. For example, when a passenger pays for a refund according to a corresponding payment mode; if the WeChat or the Payment treasure is adopted for ticket buying, the WeChat or the Payment treasure is returned, and if the cash ticket buying payment is adopted, the cash ticket returning payment is carried out through the paper money module 16 or the coin module 17.
Further, in the passenger service terminal device 1 of the present invention, the touch screen 13 is further configured to input an arrival identification clearing instruction, so as to avoid passenger ticket evasion, the arrival identification clearing service needs to log in passenger information, and the passenger facial biological characteristics are collected through the passenger information registration instruction; the processor 14 is configured to control the card reader 12 to clear the inbound identifier from the ticket card when receiving the inbound identifier clearing instruction; for example, when a passenger arrives at a station and swipes a card, but the passenger does not arrive at the station due to unknown reasons, the ticket card has an arrival identification, and the passenger can not arrive at the station any more; at this time, the passenger can place the ticket card on the card reader 12, log in the passenger information, select the non-entrance by using the touch screen 13, and then the card reader 12 clears the entrance mark to the ticket card, so that the passenger can enter the station again by using the ticket card.
Preferably, to avoid passenger ticket evasion, the service for clearing the inbound identifier sets a blacklist mechanism, that is, when the same facial image received within a preset time threshold reaches a preset number of times, a corresponding facial image is marked with a blacklist identifier to suspend the service for clearing the inbound identifier. For example, if it is found within a preset time threshold that the same passenger uses the inbound identifier clearing service for multiple times, the passenger is suspected to intentionally flee for multiple inbound tickets, and the system counts the passenger into a blacklist and stops providing the inbound identifier clearing service.
Further, in the passenger service terminal device 1 of the present invention, the touch screen 13 is used for inputting an outbound identification clearing instruction, in order to avoid passenger ticket evasion, the outbound identification clearing instruction needs to log in passenger information, and the processor 14 collects facial biological characteristics of the passenger through the passenger information registering instruction; the processor 14 is used for controlling the card reader 12 to clear the outbound identification from the ticket card when receiving the outbound identification clearing instruction; for example, when a passenger leaves the station in the payment area and does not leave the station for unknown reasons after the passenger swipes the ticket, the passenger can place the ticket on the card reader 12, log in the passenger information, select the passenger to leave the station by using the touch screen 13, clear the departure identification from the ticket by the card reader 12, and then the passenger can leave the station again by using the ticket.
Preferably, to avoid passenger ticket evasion, the outbound identification clearing service sets a blacklist mechanism, that is, when the same facial image received within a preset time threshold reaches a preset number of times, a corresponding facial image is marked with a blacklist identification to suspend the outbound identification clearing service. For example, if it is found within a preset time threshold that the same passenger uses the outbound identification clearing service for multiple times, the passenger is suspected to intentionally escape for multiple people, and the system counts the passenger into a blacklist and suspends the outbound identification clearing service.
Further, in the passenger service terminal device 1 of the present invention, the touch screen 13 is further configured to input an inquiry information command; the passenger service terminal device 1 is provided with a memory connected with the processor 14, and the memory is used for storing information; the processor 14 is configured to obtain the corresponding consulting information from the memory and display the consulting information through the touch screen 13 when receiving the information querying instruction. The information comprises a station in-station map, a station out-station map, a line network ticket price, a line network route map, transfer guidance, the time of starting the station in the morning and evening, the time of regular bus in the morning and evening and operation bulletin. The consultation information in the memory of the passenger service terminal 1 can be downloaded with a unified data update through the wire network customer service server 51.
Further, as shown in fig. 5, in the passenger service system of the present invention, the touch screen 13 is further configured to input a ticket query instruction; the network customer service server 51 is connected with the clearing and distributing center system and is used for forwarding the ticket query instruction to the clearing and distributing center system when receiving the ticket query instruction; the liquidation center system is used for returning corresponding ticket data to the network customer service server 51 when receiving the ticket query instruction. For example, when a passenger wants to know the historical consumption record of the ticket card, the passenger can place the ticket card on the reader-writer 12, input a ticket inquiry command through the touch screen 13, and the passenger service terminal device 1 reads the ticket card information and sends the ticket card information to the inventory center system 7 for historical transaction inquiry, and displays the feedback result on the touch screen 13 for the passenger to look up.
As shown in fig. 6 and 7, in the specific implementation process, the passenger service terminal device 1 of the present invention can be a flexible form of a combination of multiple functional modules, and is installed in a non-payment area or a payment area to satisfy different operation functions.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the present invention in any form, so that any simple modification, equivalent change and modification made by the technical entity of the present invention to the above embodiments without departing from the technical solution of the present invention all fall within the scope of the technical solution of the present invention.
Claims (9)
1. A passenger service system for urban rail transit, comprising:
the passenger service terminal equipment is arranged in each station in the rail transit line and used for inputting a service request instruction;
the line network customer service server is in communication connection with all the passenger service terminal equipment in the rail transit line network through a line network backbone ring network and first network equipment respectively;
the second network equipment is connected with the network customer service server;
at least two customer service working terminals respectively connected with the second network equipment;
and the network customer service server is used for sending the service request instruction to any idle customer service working terminal of the at least two customer service working terminals when receiving the service request instruction, so that the corresponding customer service working terminal is in audio-video communication connection with the passenger service terminal equipment through the first network equipment to complete remote service.
2. The passenger service system of claim 1, wherein the passenger service terminal device comprises:
the card reader is used for reading the ticket card identification and balance information of the ticket card;
the touch screen is used for inputting a first deduction instruction or a second deduction instruction;
the processor is connected with the card reader and the touch screen and is used for controlling the touch screen to display ticket supplementing information according to the balance information and a preset outbound station identifier when the first money deduction instruction or the second money deduction instruction is received;
the two-dimensional code reading head is connected with the processor and used for reading the payment two-dimensional code of the mobile terminal in real time when the first deduction instruction is received so as to complete the money supplementing operation;
the processor is further used for controlling the touch screen to display a payment two-dimensional code corresponding to the ticket supplementing information according to the second deduction instruction.
3. The passenger service system of claim 2, wherein the touch screen is further configured to input a third debit or zero-change instruction; the passenger service terminal device includes:
the paper money module and the coin module are connected with the processor;
the processor is further used for receiving cash compensation payment and providing cash change through the paper money module or the coin module when the third deduction instruction is received; or the cash register is used for providing corresponding cash through the paper money module or the coin module when the zero-changing instruction is received.
4. The passenger service system of claim 3, wherein the touch screen is further configured to input an inbound identification write command;
the processor is used for controlling the card reader to write the entrance identifier into the ticket card when receiving the entrance identifier writing instruction; the inbound identifier is input by the touch screen.
5. The passenger service system of claim 3, wherein the touch screen is configured to input outbound identification writing instructions;
the processor is used for controlling the card reader to write the outbound identification into the ticket card and deducting the bus fare to be paid when the outbound identification writing instruction is received; the outbound identification is input by the touch screen.
6. The passenger service system of claim 4, wherein the touch screen is further configured to input a reselling instruction; the processor is used for controlling the two-dimensional code reading head, the paper money module or the coin module to execute money deduction operation when the ticket supplementing instruction is received; the passenger service terminal device further includes:
the printer is connected with the processor and used for printing the paper outbound two-dimensional code when the ticket supplementing instruction is received; the outbound two-dimensional code carries a time label;
the passenger service system also comprises a station computer connected with the passenger service terminal equipment through a station switch;
and the station computer is used for verifying and canceling the outbound two-dimensional code within the time range set by the time tag when receiving the outbound two-dimensional code.
7. The passenger service system of claim 6, further comprising a clearing center system connected to the passenger service terminal device through a wire network backbone ring network; the touch screen is also used for inputting a passenger information registration instruction;
the passenger service terminal device further includes: the video acquisition equipment is connected with the processor and is used for acquiring a face image and an identity document image of a passenger when the passenger information registration instruction is received;
the processor is connected with the clearing and scoring center system and used for sending the facial image and the identity document image to the clearing and scoring center system for storage when the facial image and the identity document image are received, so that the passenger can be provided with outbound two-dimensional code printing operation or inbound two-dimensional code printing operation through facial recognition.
8. The passenger service system of claim 7, wherein the touch screen is configured to input a ticket card retrieval command; the video acquisition equipment is also used for acquiring image information of the recovered ticket card according to the ticket card recovery instruction; the passenger service terminal device further includes:
the ticket card recovery box module is provided with a ticket card recovery port and a recovery box, and the ticket card recovery port is provided with an infrared correlation tube for detecting insertion information of a recovered ticket card into the ticket card recovery box;
the infrared correlation tube is connected with the processor;
the processor is used for sending the image information of the recovered ticket card to the corresponding customer service work terminal according to the insertion information, and respectively controlling the touch screen to display payment prompt information and the printer to print the outbound two-dimensional code according to a payment instruction returned by the customer service work terminal.
9. The passenger service system of claim 3, wherein the touch screen is provided with an information inquiry control for inputting an inquiry information command; the passenger service terminal equipment is provided with a memory connected with the processor, and the memory is used for storing information;
and the processor is used for acquiring the corresponding consultation information from the memory and displaying the consultation information through the touch screen when receiving the information inquiry instruction.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201920922945.7U CN210166825U (en) | 2019-06-18 | 2019-06-18 | Passenger service system of urban rail transit |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201920922945.7U CN210166825U (en) | 2019-06-18 | 2019-06-18 | Passenger service system of urban rail transit |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112637317A (en) * | 2020-12-18 | 2021-04-09 | 卡斯柯信号有限公司 | Non-contact intelligent customer service system applied to rail transit and application method |
| CN114842663A (en) * | 2021-01-15 | 2022-08-02 | 深圳市艾可斯标识广告工程有限公司 | Zero-energy-consumption multifunctional bus stop |
-
2019
- 2019-06-18 CN CN201920922945.7U patent/CN210166825U/en active Active
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112637317A (en) * | 2020-12-18 | 2021-04-09 | 卡斯柯信号有限公司 | Non-contact intelligent customer service system applied to rail transit and application method |
| CN112637317B (en) * | 2020-12-18 | 2022-10-21 | 卡斯柯信号有限公司 | Non-contact intelligent customer service system applied to rail transit and application method |
| CN114842663A (en) * | 2021-01-15 | 2022-08-02 | 深圳市艾可斯标识广告工程有限公司 | Zero-energy-consumption multifunctional bus stop |
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