CN108765788A - Method, self-service terminal and the self-help serving system of data processing - Google Patents

Method, self-service terminal and the self-help serving system of data processing Download PDF

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Publication number
CN108765788A
CN108765788A CN201810493381.XA CN201810493381A CN108765788A CN 108765788 A CN108765788 A CN 108765788A CN 201810493381 A CN201810493381 A CN 201810493381A CN 108765788 A CN108765788 A CN 108765788A
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China
Prior art keywords
information
self
user
service
service terminal
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王印国
韩占永
陈兆兵
徐忠民
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Industrial and Commercial Bank of China Ltd ICBC
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Industrial and Commercial Bank of China Ltd ICBC
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Priority to CN201810493381.XA priority Critical patent/CN108765788A/en
Publication of CN108765788A publication Critical patent/CN108765788A/en
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/011—Arrangements for interaction with the human body, e.g. for user immersion in virtual reality

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Human Computer Interaction (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

The present invention provides a kind of method of data processing, self-service terminal, self-help serving system, computer equipment and computer readable storage mediums, are related to Self-Service technical field.The self-help serving system includes：Self-service terminal, for when operation information includes handover instruction information, acquiring the identification information of corresponding functional unit；Switching server, for when determining that user needs guide service according to historical operation record, operation information and identification information to be sent to customer service terminal；Customer service terminal, for acquiring audio-frequency information, image information and multidate information according to operation information and identification information output；Background server obtains three-dimensional video information, so that the self-service terminal loads the three-dimensional video information to the user for carrying out synthesis conversion to audio-frequency information, image information and multidate information.The present invention improves the service efficiency of self-aided terminal, reduces the time of the self-aided terminals to be used such as other users.

Description

Method, self-service terminal and the self-help serving system of data processing
Technical field
The present invention about Self-Service technical field, be concretely a kind of method of data processing, self-service terminal, Self-help serving system, computer equipment and computer readable storage medium.
Background technology
Background that this section is intended to provide an explanation of the embodiments of the present invention set forth in the claims or context.Herein Description recognizes it is the prior art not because not being included in this part.
Currently, various service organizations all generally provide the user with service using various self-help terminal equipments.With financial field Banking institution for, utilize such as Automatic Teller Machine (Automatic Teller Machine, hereinafter referred to as ATM), more matchmakers Body self-aided terminal (Business Service Machine, hereinafter referred to as BSM), virtual automatic teller machine (VirtualTeller Machine, hereinafter referred to as, VTM) etc. provide various services to the user.Due to the self-aided terminals such as ATM and BSM provide it is self-service Service, thus it is more demanding to user, it is unskilled in the case that operating, especially just contacting certain automation services terminal When, need someone to be instructed from side.When these self-aided terminals are not in enterprise site, when the operation of user is met difficulty, the prior art In solve usually in the following way：
On the one hand, the operation manual or more lively Show Me animation pair that user can be by self-aided terminal offer The operation of the explanation study self-aided terminal of operating method.But these operation manuals or flash demo are all much long cumbersome , or be only capable of describing some common situations, there is the technology for the case where can not solving to encounter in user's practical operation in time Problem.
On the other hand, user can also be by dialing the call center of enterprise, and contact business customer service obtains voice or short message The guidance of breath.But this method of service, the case where needing user to describe current operation interface, and many times, to operating The description of journey and operation interface can be different and multifarious with user, and contact staff needs current by personal imagination conjecture user Thus the actual conditions that are faced instruct user to operate.Once and contact staff is trapped in the behaviour for some user After making during process services, it is forced to spend in many times in this description and communication to problem, therefore actual clothes It is engaged in inefficient, influences the service experience of user.
Although VTM can need teller to carry out one-to-one service realizing remote assistance, remote assistance to a certain degree, More demanding to the image of remote teller, sound, professional skill, the appearance of teller and accent differ greatly, and are hardly formed bank Unified image needs higher training to put into.
Any of the above situation all shows to be unfamiliar with the operation of self-aided terminal due to user or operate the abnormal feelings of appearance Condition causes user's operating efficiency on self-aided terminal to reduce, and user may occupy self-help terminal equipment for a long time, from And use of the other users to self-help terminal equipment is affected, reduce self-aided terminal service efficiency.Even if newest VTM is supported Remote assistance function, it is also possible to there are problems that user does not know how to start assist in functions, and remote assistance needs bank Teller carries out one-to-one service with user, and teller's utilization rate is relatively low, higher to the quantity and competency profiling of teller, and teller's is outer Looks and phonetic difference are larger, are hardly formed bank's unified image, and higher training is needed to put into.
Therefore, a kind of new scheme how is provided, it is this field skill urgently to be resolved hurrily that can solve above-mentioned technical problem Art problem.
Invention content
In view of this, the present invention provides a kind of method of data processing, self-service terminal, self-help serving system, meters Machine equipment and computer readable storage medium are calculated, when self-service terminal collects handover instruction information input by user, cuts When changing server and determining that the user needs guide service, customer service terminal acquire the audio-frequency information of customer service output, image information with And multidate information, background server carry out synthesis conversion to audio-frequency information, image information and multidate information, obtain 3 D video Information, self-service terminal load three-dimensional video information to user and have reached to provide a user assistance services and effectively improved use Family operates the efficiency of self-aided terminal, and then improves the service efficiency of self-aided terminal, reduces the self-service ends to be used such as other users The time at end.
It is an object of the invention to provide a kind of self-service terminal, including central control module, timing module and MIM message input module,
Wherein, described information input module, for acquiring operation information input by user；
The central control module, for when it includes handover instruction information to identify the operation information, starting institute Timing module is stated, the operating time after user's inputting switching command information is calculated by the timing module, as the behaviour When making the time more than preset time threshold, starts described information input module and acquire the corresponding function of the handover instruction information The identification information of unit, and export the operation information and the identification information.
Preferably, the self-service terminal further includes that card button, strip are moved back in camera, speaker hole, video screen, pressure Mouth, identity card scanning mouth, security medium get mouth, microphone, non-contact card, operator control panel, human body close to instrument, voucher recovery port, item Code scanning, fingerprint capturer, keyboard, stylus, anti-slip item, signature pen, voucher printing port, card inserting mouth, passbook printing port, neck Bayonet and papers-scanning mouth, described information input module include pickup hole, operator control panel and immediate service request button.
Preferably, the central control module includes functional control module, screen data acquisition module, the control of permission region Module, terminal called module, intelligent Service module and terminal total control module, wherein the functional control module, for carrying For the switching of self-help model and assistance pattern；
The screen data acquisition module, the data information for acquiring the operator control panel；
Permission region control module, the operating right for controlling customer service corresponding with the customer service terminal；
The terminal called module, it is logical for realizing the data between the self-service terminal and the customer service terminal News；
The intelligent Service module, the use state for monitoring the user to self-service terminal, guides clothes Business；
The terminal total control module is called for parsing the background server incoming instruction according to described instruction The voucher recycling bins built in card reader and voucher recovery port built in card inserting mouth described in serial port drive.
It is an object of the invention to provide one kind by self-help serving system, including switching server, customer service terminal, Background server and self-service terminal,
Wherein, the self-service terminal, for the operation information input by user of acquisition, when the operation information includes When handover instruction information, acquire the identification information of the corresponding functional unit of the handover instruction information, by the operation information with And the identification information is sent to the switching server；
The switching server, the historical operation note of the user for calling the storage on the background server Record, when determining that the user needs guide service according to historical operation record, by the operation information and described Identification information is sent to the customer service terminal；
The customer service terminal, for acquiring corresponding with customer service terminal customer service according to the operation information and described Audio-frequency information, image information and the multidate information of identification information output, the dynamic data includes head pose and face Expression；
The background server is obtained for carrying out synthesis conversion to the audio-frequency information, image information and multidate information To three-dimensional video information, the three-dimensional video information is sent to by the self-service terminal by the switching server, with The self-service terminal is set to load the three-dimensional video information to the user.
Preferably, the switching server includes guide service controller and queue memory；
The guide service controller, the operation information and mark sent for receiving the self-service terminal Information calls the historical operation of the user stored on the background server to record, according to the historical operation recording gauge The customer service exponential quantity for calculating the user is determined described when the customer service exponential quantity reaches preset customer service index threshold User needs guide service, and the operation information and the identification information are sent to the customer service terminal；
The queue memory, it is described on the self-service terminal that assistance services cannot be temporarily provided for storing The operation information of user, and the three-dimensional video information on the background server is sent to and is being provided described in assistance services Self-service terminal is shown attendant's shape in the three-dimensional video information by the video screen on the self-service terminal As playing attendant's voice of the three-dimensional video information by the speaker hole.
Preferably, the background server includes controller server, expression transferring module, sound rendering module and goes through History information-storing device, wherein the historical information storage device, the historical operation for storing the user record；
The expression transferring module, for multidate information synthesis to be converted to attendant's image；
The sound rendering module, for audio-frequency information synthesis to be converted to attendant's voice；
The controller server is used for the image information, attendant's image and attendant's phonetic synthesis Conversion obtains three-dimensional video information, and historical operation record and three-dimensional video information are transferred to the switching server.
It is an object of the invention to provide a kind of methods carrying out data processing by self-help serving system, including：
Self-service terminal acquires operation information input by user, when the operation information includes handover instruction information When, acquire the identification information of the corresponding functional unit of the handover instruction information；
Switching server calls the historical operation record of the user of the storage on background server, is gone through when according to When history operation note determines that the user needs guide service, the operation information and the identification information are sent to visitor Take terminal；
Customer service terminal acquires customer service corresponding with the customer service terminal according to the operation information and the identification information Audio-frequency information, image information and the multidate information of output, the dynamic data include head pose and countenance；
Background server carries out synthesis conversion to the audio-frequency information, image information and multidate information, obtains three-dimensional and regards The three-dimensional video information is sent to the self-service clothes by frequency information by the switching server by the switching server Business terminal, so that the self-service terminal loads the three-dimensional video information to the user.
It is an object of the invention to provide a kind of methods carrying out data processing by self-help serving system, including：
Self-service terminal acquisition operation information input by user assists mode request, the assistance mode request to correspond to Functional unit identification information；
The operation information and identification information are sent to customer service terminal by switching server；
Customer service terminal acquires customer service corresponding with the customer service terminal according to the operation information and the identification information Audio-frequency information, image information and the multidate information of output, the dynamic data include head pose and countenance；
Background server carries out synthesis conversion to the audio-frequency information, image information and multidate information, obtains three-dimensional and regards The three-dimensional video information is sent to the self-service clothes by frequency information by the switching server by the switching server Business terminal, so that the self-service terminal loads the three-dimensional video information to the user.
It is an object of the invention to provide a kind of computer equipments, including：Be adapted for carrying out each instruction processor and Storage device, the storage device are stored with a plurality of instruction, and described instruction is suitable for being loaded by processor and executing data processing Method.
It is an object of the invention to provide a kind of computer readable storage mediums, are stored with computer program, the meter The method that calculation machine program is used to execute data processing.
The beneficial effects of the present invention are provide a kind of method of data processing, self-service terminal, Self-Service system System, computer equipment and computer readable storage medium, when self-service terminal collects switching command letter input by user When breath, switching server determine that the user needs guide service, customer service terminal acquires the audio-frequency information of customer service output, image letter Breath and multidate information, background server carry out synthesis conversion to audio-frequency information, image information and multidate information, obtain three-dimensional Video information, self-service terminal load three-dimensional video information to user and have reached and effectively carried to provide a user assistance services The efficiency of high user's operation self-aided terminal, and then the service efficiency of self-aided terminal is improved, it is to be used certainly to reduce other users etc. The time for helping terminal increases the business handling ability of self-aided terminal, improves banking safety and ease for use.
For the above and other objects, features and advantages of the present invention can be clearer and more comprehensible, preferred embodiment cited below particularly, And coordinate institute's accompanying drawings, it is described in detail below.
Description of the drawings
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with Obtain other attached drawings according to these attached drawings.
Fig. 1 is a kind of structure diagram of self-help serving system provided in an embodiment of the present invention；
Fig. 2 is the structure diagram of the self-service terminal in a kind of self-help serving system provided in an embodiment of the present invention；
Fig. 3 is the structural schematic diagram of self-service terminal in a kind of specific embodiment provided in an embodiment of the present invention；
Fig. 4 is the structure diagram of the central control module in a kind of self-service terminal provided in an embodiment of the present invention；
Fig. 5 is the structure diagram of the switching server in a kind of self-help serving system provided in an embodiment of the present invention；
Fig. 6 is the structure diagram of the customer service terminal in a kind of self-help serving system provided in an embodiment of the present invention；
Fig. 7 is the structure diagram of the background server in a kind of self-help serving system provided in an embodiment of the present invention；
Fig. 8 is a kind of flow of method carrying out data processing by self-service terminal provided in an embodiment of the present invention Figure；
Fig. 9 is the flow of another method that data processing is carried out by self-service terminal provided in an embodiment of the present invention Figure；
Figure 10 is the flow chart that data processing method is carried out in specific embodiment provided by the invention；
Figure 11 shows that the information that standard faces are acquired using high accuracy three-dimensional camera carries out the schematic diagram of three-dimensional modeling；
Figure 12 shows the design sketch of present invention acquisition face.
Specific implementation mode
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other Embodiment shall fall within the protection scope of the present invention.
Art technology technical staff knows, embodiments of the present invention can be implemented as a kind of system, device, method or Computer program product.Therefore, disclose can be with specific implementation is as follows, i.e., by the present invention：Complete hardware, complete software The form that (including firmware, resident software, microcode etc.) or hardware and software combine.
Below with reference to several representative embodiments of the present invention, the principle and spirit of the invention are illustrated in detail.
In the prior art, there are abnormal conditions since user is unfamiliar with or operates to the operation of self-aided terminal, cause to use Family operating efficiency on self-aided terminal reduces, and user may occupy self-help terminal equipment for a long time, to affect Use of the other users to self-help terminal equipment, reduces self-aided terminal service efficiency.Even if newest VTM supports remote assistance Function, it is also possible to there are problems that user does not know how to start assist in functions, and remote assistance needs bank cashier and uses Family carries out one-to-one service, and teller's utilization rate is relatively low, higher to the quantity and competency profiling of teller, the appearance and voice of teller It differs greatly, is hardly formed bank's unified image, higher training is needed to put into.
In view of this, the present invention provides a kind of self-help serving system, Fig. 1 is that one kind provided in an embodiment of the present invention is self-service The structural schematic diagram of service system, referring to Fig. 1, self-help serving system include know switching server 200, customer service terminal 300, after Platform server 400 and self-service terminal 100.
In one embodiment of the invention, self-service terminal 100, customer service terminal 300 and background server 400 are equal It is connected to switching server 200, and customer service terminal 300 is also connected with background server 400.
Further, it should be understood that the self-service terminal 100, switching server 200, customer service terminal 300 and backstage in Fig. 1 take The number of business device 400 is only schematical.According to the actual needs of bank outlets' quantity, can have any number of self-service Service terminal, switching server, customer service terminal and background server, form corresponding cluster.
Wherein, the self-service terminal 100, for the operation information input by user of acquisition, when the operation information When including handover instruction information, the identification information of the corresponding functional unit of the handover instruction information is acquired, the operation is believed Breath and the identification information are sent to the switching server.
User carries out various operations on self-service terminal, when user has found oneself to the operation of some functional unit not It is enough to be familiar with, when customer service being needed to instruct, it can indicate that current Self-Service is whole in the handover instruction information with inputting switching command information End switches to assistance pattern by self-help model, and includes the identification information for the functional unit for needing to assist.
The switching server 200, the historical operation of the user for calling the storage on the background server Record, when determining that the user needs guide service according to historical operation record, by the operation information and institute It states identification information and is sent to the customer service terminal.
Fig. 5 is the structure diagram of the switching server in a kind of self-help serving system provided in an embodiment of the present invention, please be joined Fig. 5 is read, the switching server includes guide service controller 201 and queue memory 202.
Wherein, the guide service controller 201, the operation information sent for receiving the self-service terminal And identification information, it calls the historical operation of the user stored on the background server to record, is grasped according to the history It notes down and calculates the customer service exponential quantity of the user, when the customer service exponential quantity reaches preset customer service index threshold, really It makes the user and needs guide service, the operation information and the identification information are sent to the customer service terminal.
In one embodiment of the invention, the customer service exponential quantity of user can calculate in the following way：
If preset user's usage time of some function is T1；
If the index complicated for operation of the function is S；
If the average usage time T2 of all user functions using the function within expeced time；
If it is n times, the N=0 if user is not used that the user, which used the number of the function, in the past；
If user's last time is L using the time interval of the function, the L=a5 if user's use for the first time；
If the user used self-aided terminal function number be P, if user is not used, P=0；
Then the instant customer service index of the user be X=(S* (T1+T2) * a1+L*a2)/(N*a3+P*a4), wherein a1, a2, A3, a4, a5 are preset Weighted Index.
Such as two users of first, second to using joint account query function, instant customer service index calculate as shown in table 1：
If the usage time of the pre-set user of joint account query function is 30 seconds, i.e. T1=30.
All user's average operating times using within joint account query function 30 seconds are 20 seconds, i.e. T2=20.
The complex exponent of the function is 10.I.e.:S=10.
If Weighted Index：A1=10, a2=100, a3=10, a4=5, a5=10.
Pre-set user Service Index threshold values：80.
Table 1
By above calculating, it is known that：Party b subscriber pair and the operation of self-service terminal system are more not familiar (being more than 80), More customer service is needed to guide, therefore, the customer service of the operation information and input information of the party b subscriber for including is sent to customer service terminal Boot request (i.e. identification information).
In one embodiment of the invention, multiple self-service terminals can correspond to a switching server simultaneously, because This, only there are one self-service terminals can get assistance services for synchronization, cannot obtain the self-service terminal of assistance services Then it is introduced into queue memory.
The queue memory 202, for storing on the self-service terminal that cannot temporarily provide assistance services The operation information of the user.
In an embodiment of the present invention, switching server 200 can connect more self-service terminals 100 simultaneously, For cannot temporarily provide the user's operation information of immediate service, dispensing is lined up to instant customer service queue memory 202, etc. It waits for subsequently providing service handoff procedure, for managing customer service queue, from the state for a user service, to be switched in addition One state for user service.
In one embodiment of the invention, guide service controller is additionally operable to the three-dimensional on the background server Video information is sent to the self-service terminal for providing assistance services, by the video screen on the self-service terminal It shows attendant's image in the three-dimensional video information, the three-dimensional is played by the speaker hole on the self-service terminal Video information.
The customer service terminal 300, for acquire corresponding with customer service terminal customer service according to the operation information and Audio-frequency information, image information and the multidate information of identification information output, the dynamic data include head pose and Countenance.
Fig. 6 is the structure diagram of the customer service terminal in a kind of self-help serving system provided in an embodiment of the present invention, is please referred to Fig. 6, the customer service terminal 300 include：Instant customer service background service calling device 301, customer service terminal input device 302, customer service Terminal display 303, customer service terminal control unit 304, three-dimensional camera and camera 305 and customer service terminal headset 306.
Wherein：The output equipment of customer service terminal display 303, customer service terminal headset 306 as customer service terminal 300, thereon The operation screen for showing user can be synchronized, and user is allowed to hear the sound of user.Customer service terminal input device 30 is used as customer service The input equipment of terminal 300, such as mouse, keyboard carry out terminal operation for customer service.
Customer service terminal headset 306 is responsible for collecting the sound of customer service, by that will be passed under the control of customer service terminal control unit 304 It passs the sound rendering module on background server 400 and synthesizes conversion process into unified attendant's voice.
Three-dimensional camera and camera 305 are responsible for collecting customer service movement posture, as shown in figure 11, in order to make in two-dimensional display Conjecture face it is finer and smoother, need to acquire the information of standard faces mentioned above using high accuracy three-dimensional camera, carry out Three-dimensional modeling, while being also that expression migration lays the first stone.The depth accuracy of three-dimensional face camera acquisition face reaches 0.05~ 0.1mm, the pore being equivalent on face skin true to nature can acquire and come out (as shown in figure 12).In fig. 12, the quilt on the left side It surveys in model's photo, model connects a piece of paper close to 0.1 millimeters thick, clear in intermediate high-precision three-dimensional camera measurement result Clear visible paper, and paster is not seen in the Intel Real Sense measurement results on right side then, other features are also fuzzy.
By passing to the expression transferring module synthesis on background server 400 under the control of customer service terminal control unit 304 Conversion process is at unified attendant's image.
Customer service terminal control unit 304 obtains the service of background server by instant customer service background service calling device 301 It supports.When contact staff needs additional technical support, for example, inquiry user relevant information, can be by instant customer service after Platform service call device 301 is communicated with background server 400, and background server 400 is called to obtain relevant information on services. By instant customer service background service calling device 301, customer service can provide a user relevant voice, word, link, animation original Beginning etc. is for reference.
The background server 400 turns for carrying out synthesis to the audio-frequency information, image information and multidate information It changes, obtains three-dimensional video information, the three-dimensional video information is sent to by the Self-Service end by the switching server End, so that the self-service terminal loads the three-dimensional video information to the user.
Fig. 7 is the structure diagram of the background server in a kind of self-help serving system provided in an embodiment of the present invention, please be joined Fig. 7 is read, background server 400 includes controller server 401, expression transferring module 402, sound rendering module 403 and goes through History information-storing device 404.
Wherein：The historical information storage device 404, the historical operation for storing the user record, going through herein History operation note refers to that user uses the historical record of the self-service terminal.
Multidate information synthesis is converted to attendant's image, specifically, by three-dimensional phase by expression transferring module 402 The customer service dynamic data that machine and camera 305 are collected carries out synthesis conversion process into unified attendant's image.Pass through three-dimensional Camera and camera capture the head pose of bank clerk, and countenance identifies that the meaning of expression, driving threedimensional model are shown Identical expression simultaneously projects on screen.Facial image synthesis can be carried out by polyteny principal component model.In order to hold Requirement of the continuous acquisition expression and reduction to hardware, needs the track human faces of robustness.It is general nothing that robustness, which tracks target, Constrained nonlinear systems problem.The present invention uses a kind of novel interative least square method (IRLS) based on GPU data parallels Solver carrys out real-time implementation this target.The key idea of IRLS is that the problems in each iteration is converted into non-linear minimum two Multiply problem.In order to which by source expression converting into target person's expression, the present invention uses a kind of Subspace Deformation Transfer Technology, in expression formula It mixes and is directly calculated in the space of shape.This not only allows for the precomputation of the pseudoinverse of sytem matrix, and is also greatly reduced fair Perhaps the dimension of the optimization problem of quick real-time Transmission rate.
Audio-frequency information synthesis is converted to attendant's voice by sound rendering module 403, specifically, by customer service end The sound that end headset 306 collects customer service carries out synthesis conversion process into unified attendant's voice.
Controller server 401 is attached with service controller 201, by the image information, attendant's image with And the conversion of attendant's phonetic synthesis, three-dimensional video information is obtained, and historical operation record and three-dimensional video information pass It is defeated by the switching server.
Fig. 2 is a kind of structure diagram of self-service terminal provided in an embodiment of the present invention, referring to Fig. 2, described self-service Service terminal includes central control module 102, timing module 101 and MIM message input module 103；
Wherein, described information input module 103, for acquiring operation information input by user；
The central control module 102, for when it includes handover instruction information to identify the operation information, starting The timing module 101 is calculated the operating time after user's inputting switching command information by the timing module, works as institute When stating the operating time more than preset time threshold, it is corresponding to start the described information input module acquisition handover instruction information The identification information of functional unit, and export the operation information and the identification information.
In one embodiment of the invention, described information input module includes pickup hole, operator control panel and takes immediately Business request button.
Fig. 4 is the structure diagram of the central control module in a kind of self-service terminal provided in an embodiment of the present invention, is asked Refering to Fig. 4, the central control module includes functional control module 1021, screen data acquisition module 1022, the control of permission region Molding block 1023, terminal called module 1024, intelligent Service module 1025 and terminal total control module 1026.
Wherein, the functional control module 1021, for providing self-help model and assisting the switching of pattern.
Specifically, functional control module is for self-help model or the function switch of assistance pattern, it is whole as Self-Service End, the terminal provide a large number of services service function, and user can voluntarily handle various businesses in terminal, when user is for end When end business function is not understood, function module request can be triggered by page button and is serviced, switching system to assistance pattern, After not needing remote teller assistance, the function module can be triggered and close assistance pattern.
The screen data acquisition module 1022, the data information for acquiring the operator control panel.
Specifically, screen data acquisition module can acquire screen data in real time when system is under assistance pattern.
Permission region control module 1023, the operating right for controlling customer service corresponding with a customer service terminal.
Specifically, operable area of the permission region control module by setting, controls the operating right of remote teller, when System is under assistance pattern, and since page sensitive information needs user voluntarily to input, it is remote that these regions, which can be arranged, in system The inoperable region of journey teller, the module judge the location of cursor, if being in inoperable region, control is not responding to The operation of remote teller.
The terminal called module 1024, for realizing the data between the self-service terminal and the customer service terminal Communication.
The intelligent Service module 1025, the use state for monitoring the user to self-service terminal, is drawn Lead service.
Specifically, intelligent Service module carries out self-aided terminal behaviour according to big data study guiding and artificial intelligence auxiliary user Make；User is monitored to the use state of terminal, finds that user operation time is long or user calculating analysis by big data In the case of operating the business module for the first time, intelligent Service module guides service automatically, and user related data is passed through Terminal called module sends switching server to.
In an embodiment of the present invention, intelligent Service module provides function button in operator control panel 11, allows user Directly call backstage manual service.
The terminal total control module 1026 is called for parsing background server incoming instruction according to described instruction The voucher recycling bins built in card reader and voucher recovery port built in card inserting mouth described in serial port drive.
Therefore, central control module is the main control part of self-service terminal, for driving each external unit to cooperate with Running, and the data input of external equipment is received, data forwarding bank background service system is handled, and is taken according to backstage The feedback information of business system dispatches each external equipment.
Fig. 3 is the structural schematic diagram of self-service terminal in a kind of specific embodiment provided in an embodiment of the present invention, please be joined Fig. 3 is read, self-service terminal further includes camera 1, speaker hole 2, video screen 3, forces to move back card button 4, pick up in this embodiment Sound hole 5, strip mouth 6, identity card scanning mouth 7, security medium are got mouth 8, microphone 9, non-contact card 10, operator control panel 11, human body and are connect Nearly instrument 12, voucher recovery port 13, bar code scan 14, fingerprint capturer 15, keyboard 16, stylus 17, anti-slip item 18, signature pen 19, voucher printing port 20, card inserting mouth 21, passbook printing port 22, card drawing mouth 23, papers-scanning mouth 24.
Wherein, camera 1, for recording live view, can be resolution ratio can set for 1080P, left and right visible angle It is set to<=30 °, to effectively prevent prying through.
Speaker hole 2 can be built-in loudspeaker, and sounding is exchanged when for playing audio files or long-range customer service assistance.
Video screen 3 is shown for screen picture, can play the screen file for recording storage in advance, is assisted in remote teller When helping, shows universal remote three-dimensional VR teller's pictures, can be 19 cun of display screens, screen width high ratio can be 4:3, resolution ratio can To be more than or equal to 1024 × 768, brightness can be more than or equal to 300cd/m2 or more, and the time of response events is less than or equal to 30ms.
Card button 4 is moved back in pressure, can be by the button when identity card be in identity card scanner, and pressure allows identity Identity card is withdrawn into identity card scanning mouth 7 by card scanner.
Pickup hole 5, built-in microphone are used for collection site sound.
Strip mouth 6, built-in strip printer, user complete transaction after, can by this module print service correlation with Item, the strip mouth can provide hemisection/cut full function, and support graphic printing with automatic paper-cutting, continuous tape hand papercutter.
Identity card scanning mouth 7 is automatically drawn into information in simultaneously reading identity card for identity card, and supports ID card two-sided sweep It retouches, scanning resolution can be more than or equal to 150*150dpi, radio-frequency technique standard：Meet ISO/IEC 14443TYPE B standards Non-contact card, output picture format needs that BMP, scan image is supported to support automatic deviation correction, clipping function, exports image and card Part original size is consistent, and supports certificate Position automatic detection.
Security medium gets mouth 8, the packing box for providing the uniform sizes for including financial product, is printed on packing box The bar code of the product, user get financial product by the outlet.
Microphone 9 exchange for providing user with long-range attend a banquet, and when use microphone, loudspeaker not sounding is related to user's secret When content exchanges, privacy of user can be protected, to prevent being eavesdropped.
Non-contact card 10 supports Electro Magnetic Compatibility (Electromagnetic for reading and writing user's non-contact card Compatibility, hereinafter referred to as EMC), security module has physically separate hardware encryption module, with encryption and instead Function is decoded, SAM decks meet ISO/IEC7816-1,2 requirements, and logic interfacing and communications protocol meet ISO/IEC7816-3 Standard, communication interface require to be standard RS-232 or RS-422 or RS-485 or USB, access time<=300ms, being capable of erosion control Prominent, synchronization has 2 IC card in reader induction region, and every card can be identified and effectively be operated.
Operator control panel 11 can be 19 cun of capacitance plates, support 2 touch-controls, support handwriting recognition, resolution ratio 1024*768 with On, get an electric shock positioning adjustable.
Human body can incude user before machine close to instrument 12, and after user leaves, notice application carries out moving back card operation, sense Should distance could be provided as 10~100 centimetres, and business is supported to adjust distance of reaction.
Voucher recovery port 13, built-in voucher recycling terminal and voucher recycling bins, support the positive and negative Surface scan of voucher, support voucher Move back paper.
Bar code scan 14, for being scanned standard two-dimensional bar code with identification information, can support 60 ° with tilted, Such as can be：Honeywell Vuquest 3310g.
Fingerprint capturer 15 supports fingerprint collecting, such as：Wellcom JZT-998 require fingerprint to adopt when realizing The collection time (detecting that finger reads in required time by up to by entire fingerprint image from sensor)≤1 second, capacitance can be used Formula Detection Techniques have the safeguard measures such as power down, overcurrent, overvoltage, short circuit, error-polarity connection, can be automatic when voltage restores normal Restore normal operating conditions.
Keyboard 16 can be the EPP hardware Encryption Keyboards of standard, and there is dust-proof, waterproof, anti-riot and anti-peeping safety to arrange It applies, under unencrypted mode, which can do the use of system digits keyboard, in an encrypted mode, be encrypted using business cipher key When module is separated from code keyboard, it is necessary to start the key self-destroying function in hardware encryption module, ensure key without departing from self-service Equipment, it is ensured that the safety of key.
Stylus 17 can be electromagnetic pen, user is facilitated to input, and take down notes fidelity.
Anti-slip item 18 facilitates user to place paper, prevents from sliding.
Signature pen 19 writes signature for user on papery voucher.
Voucher printing port 20, can built-in laser printer, two-sided page paper laser printing is supported, for example, can support Paper size is：Length 127mm to 356mm, width 76mm to 216mm.
Card inserting mouth 21, built-in electronic card reader support magnetic stripe card and contact chip card to read, and the magnetic stripe standard of support can To be：7811 standard read/writes of ISO, IC card standard are：SO 7816 (T=0 or T=1) CPU card, communication interface are supported RS232C, card reader support power down retain card, card advance speed 200mm/s or more, communication speed that can reach 1200 and arrive 19200bps More than even.
Passbook printing port 22, built-in deposit book printers support bankbook magnetic strip information to read, read-write standard support DIN/ISO, ANSI, IBM3604, ISO7811, compatible IBM4746, Hitachi's HT series etc., can be with Automatic Optimal tune according to print media thickness Whole impact dynamics.
Card drawing mouth 23, built-in card-issuing module support live write magnetic hair fastener.
Papers-scanning mouth 24, built in scanner can support papers-scanning and preserve image.
Therefore, self-service terminal 100 provided by the invention, for providing self-service guide service, self-aided terminal to the user Immediate service asks button, pickup hole, operator control panel as end message input part, is responsible for collecting user's operation information, and pass To central control module, after central control module determines that user carries out function switch, timing module to user after handover The operating time of functional unit carries out timing, and the feelings of preset time are more than in the operating time of the functional unit of user after handover Under condition, input that the identification information of functional unit of the central control module by user after handover and user pass through each input part Information is sent to switching server 200 by the ports I/O of self-service terminal.Speaker hole 2, video screen 3 are used as self-aided terminal Information output part, for user feedback operation information.Business function is received by the central control module of self-aided terminal After unit switching command, triggering timing module 102 carries out timing to the operating time of user.Meanwhile central control module conduct The core apparatus of user side's self-aided terminal is responsible for the operation of each peripheral hardware of coordinate responses, and is responsible for being communicated with switching server. Speaker hole 2 is responsible for playing the voice signal from customer side.Operator control panel 11 is responsible for response, display trading screen, shows user behaviour The operation of work and customer side.It is responsible for collecting the sound that user sends out in self-aided terminal side in pickup hole 5.Self-aided terminal is When service request button provide user carry out Instant Help calling, by the button, user directly initiates guide service provide asks It asks, and customer service terminal 300, while the operation that central control module acquisition user is current is transmitted the request to by switching server Information and input information.
When user is on self-service terminal, operator control panel 11 is used to carry out business function operation.While user's operation, When user goes to a new functional unit, central control module starts a calculating process at once, which is：It collects The interval that the mark of functional unit, User ID, current date, current input domain redirect, record user are grasped in the functional unit Each item data inputted in work.And the qualification of user is calculated by switching server 200.
Such as have user's first, in the inquiry for entering joint account, it is desirable to be able to inquire joint in addition with oneself The account operation of one user is detailed.At this moment, if user's skilled operation, he can click directly on " other joint users " list The joint user list of the account is unfolded, chooses a joint user, then click the operation detail chain beside joint user name It connects.But since user operates this function for the first time, it is not known that can inquire other connection by clicking joint user list The account operation of name user is detailed, and searches correlation function on the screen repeatedly.It can be by self-aided terminal in specific implementation It is pre-set, if user is 30 seconds in the operation time limit of a certain function, work(is moved when finding that terminal user removes mouse at this time Can be outer without carrying out any actual click and input operation, and when the maintenance of such state alreadys exceed 30 seconds, self-service end The information such as the relevant information of the user's operation such as time of User ID, functional identity, user occupancy self-aided terminal are sent to by end cuts Server 200 is changed, switching server 200 is used from the reading user of historical information storage device 404 on background server 400 should The historical record of self-service terminal, such as：User is to the access times of the functional unit, the relevant informations such as user rating, guiding Service control module calculates user's first and needs the customer service index assisted.
As above it is a kind of self-help serving system provided by the invention, self-service terminal, collects on self-service terminal At virtual reality (Virtual Reality, hereinafter referred to as VR) hardware module and artificial intelligence service module, pass through intelligent Service Module is that user guides service, is finding that user operation time is long or user operates for the first time by big data analysis In the case of the business module, service side can situation depending on the user's operation so that background service personnel actively intervene, online Immediately user's operation is assisted in guidance, while by switching server, may be implemented simultaneously to carry out multiple and different users online The guidance and assistance of self-help operation, the bank personnel heart in the background, background service people is obtained by high-precision three-dimensional camera The expression posture of member is synthesized through the operation of three-dimensional face algorithm model and to the technology again of sound, and unification generates true to nature in real time VR tellers image and unified and standard sound, shown on automatic terminal display screen a bearing dignity, courtesy it is generous with Virtual figure image very true to nature facilitates exchange and instructs user's operation.The image of this virtual portrait is true from one People, can become bank standard model of image.Experience is exchanged with this virtual portrait, do not use bank to improve The appearance of oneself of staff but be used uniformly one or more figure images, i.e. standard faces model.It is moved by expression Shifting technology, captures the expression for the bank clerk that this exchanges with user, and is reflected in real time to virtual portrait on the face, with Achieve the purpose that lively.Several self-aided terminal users can be serviced simultaneously to realize a contact staff, are reached and are effectively carried The efficiency of high user's operation self-aided terminal, and then the service efficiency of self-aided terminal is improved, it is to be used certainly to reduce other users etc. The time of terminal is helped, while ensureing the technique effect of the service image of bank service personnel.
The present invention also provides a kind of computer equipments, including：It is adapted for carrying out the processor and storage device of each instruction, The storage device is stored with a plurality of instruction, the method that described instruction is suitable for being loaded by processor and executing data processing.
The present invention also provides a kind of computer readable storage mediums, are stored with computer program, the computer program Method for executing data processing.
In addition, although being referred to several unit modules of self-service terminal in above-detailed, this stroke Divide only not enforceable.In fact, according to the embodiment of the present invention, the feature of two or more above-described units It can be embodied in a unit with function.Equally, the feature and function of an above-described unit can also be further It is divided into and is embodied by multiple units.Terms used above " module " and " unit " can realize predetermined function Software and/or hardware.Although module described in following embodiment is preferably realized with software, hardware or software Realization with the combination of hardware is also that may and be contemplated.
After describing the self-service terminal of exemplary embodiment of the invention, next, refer to the attached drawing is to this hair The method of bright illustrative embodiments is introduced.The implementation of this method may refer to above-mentioned whole implementation, repeat place not It repeats again.
Fig. 8 is a kind of flow of method carrying out data processing by self-service terminal provided in an embodiment of the present invention Figure, referring to Fig. 8, this method includes：
S101：Self-service terminal acquires operation information input by user, when the operation information includes switching command When information, the identification information of the corresponding functional unit of the handover instruction information is acquired.
User carries out various operations on self-service terminal, when user has found oneself to the operation of some functional unit not It is enough to be familiar with, when customer service being needed to instruct, it can indicate that current Self-Service is whole in the handover instruction information with inputting switching command information End switches to assistance pattern by self-help model, and includes the identification information for the functional unit for needing to assist.
S102：Switching server calls the historical operation record of the user of the storage on background server, works as basis When the historical operation record determines that the user needs guide service, the operation information and the identification information are sent out It is sent to customer service terminal.
In one embodiment of the invention, which receives the institute that the self-service terminal is sent Operation information and identification information are stated, the historical operation of the user stored on the background server is called to record, according to The historical operation record calculates the customer service exponential quantity of the user, when the customer service exponential quantity reaches preset customer service index It when threshold value, determines that the user needs guide service, the operation information and the identification information is sent to the visitor Take terminal.
S103：Customer service terminal acquires customer service corresponding with the customer service terminal according to the operation information and the mark Audio-frequency information, image information and the multidate information of information output, the dynamic data includes head pose and countenance.
S104：Background server carries out synthesis conversion to the audio-frequency information, image information and multidate information, obtains three Tie up video information, by the switching server by the three-dimensional video information by the switching server be sent to it is described from Service terminal is helped, so that the self-service terminal loads the three-dimensional video information to the user.
Fig. 9 is the flow of another method that data processing is carried out by self-service terminal provided in an embodiment of the present invention Figure, referring to Fig. 9, this method includes：
S201：Self-service terminal acquisition operation information input by user assists mode request, the assistance mode request The identification information of corresponding functional unit.
S202：The operation information and identification information are sent to customer service terminal by switching server.
S203：Customer service terminal acquires customer service corresponding with the customer service terminal according to the operation information and the mark Audio-frequency information, image information and the multidate information of information output, the dynamic data includes head pose and countenance.
S204：Background server carries out synthesis conversion to the audio-frequency information, image information and multidate information, obtains three Tie up video information, by the switching server by the three-dimensional video information by the switching server be sent to it is described from Service terminal is helped, so that the self-service terminal loads the three-dimensional video information to the user.
Data processing method proposed by the present invention can improve the service efficiency of self-aided terminal, increase the industry of self-aided terminal Ability is handled in business, is improved banking safety and ease for use, is cut operating costs, unified and specification remote assistance teller shape As improving bank service quality.
The technology of the present invention is discussed in detail in conjunction with the attached drawing of the present invention below by specific embodiment provided by the invention Scheme.Figure 10 is the flow chart that data processing method is carried out in specific embodiment provided by the invention, referring to Fig. 10, at data Reason method includes：
S1：Monitor switching of the user to function.
According to an embodiment of the invention, whether functional control module monitoring user carries out function switch, if it has, then executing Step S2.
S2：Acquire information.
According to an embodiment of the invention, the operation information of functional control module acquisition user and functional unit after switching Identification information, and switching server is sent to by terminal called module, step S3 is executed by switching server.
S3：Calculate the instant customer service index of user.
According to an embodiment of the invention, service controller be responsible for receive self-aided terminal transmit come user's operation information and The identification information of functional unit after switching, and the historical information storage device on background server is called to be read from bank server The previous operation note in family is taken, guide service controller calculates the customer service exponential quantity of user.
S4：Determine whether skilled user.
According to an embodiment of the invention, guide service controller is by the customer service index result of calculation of user and preset customer service Index threshold is compared, and judges whether user is the target user for needing guide service, however, it is determined that the user needs to draw immediately Service is led, the identification information of the operation information of the user and functional unit is sent to customer service terminal.I.e. according to the customer service of calculating Index determines whether the user is skilled user, if unsophisticated users, then executes and continues step S5.
S5：It is pushed into customer service queue.
According to an embodiment of the invention, which is pushed into customer service queue by guide service controller, waits in line to receive i.e. When customer service.User push-in customer service queue memory is lined up, meanwhile, if user actively sends out i.e. in self-aided terminal When customer service ask, i.e. step S6 directly executes step S5 and the user is pushed into customer service queue, waits in line to receive instant customer service and take Business, in specific implementation, guide service controller can be according to the customer service stored in customer service exponent pair customer service queue memory Queue is ranked up.Meanwhile the Boot Server controller timing in the present embodiment obtains waiting i.e. from customer service queue memory When customer service queuing situation and pass to terminal total control module, terminal total control module shows current customer service Shen by video screen Queuing situation please.In user's queuing process, user still can voluntarily be operated by operator control panel.
S6：User actively sends out instant customer service request.
According to an embodiment of the invention, artificial intelligence service module provides function button on providing operator control panel, if user Instant customer service request is actively sent out in self-aided terminal, then go to step S5.
S7：Start instant customer service flow.
According to an embodiment of the invention, guide service controller starts instant customer service flow, and customer service queue memory is worked as Preceding sequence returns to instant customer service terminal control unit in the first instant customer service request.
S8：User is prompted to can get immediate service guidance.
According to an embodiment of the invention, user selects to receive instant customer service guide service, by customer service in customer service terminal control Device starts the immediate service process to user, and the guide service information guidance service that customer service terminal-pair self-aided terminal provides provides dress It sets and passes to self-aided terminal, and show on self-aided terminal display.If user refuses immediate service guidance, return to step S1, user continue independently to service using self-aided terminal input equipment.After user's selection receives guide service, into instant Service procedure (step S9).
S9：Into instant customer service flow.
According to an embodiment of the invention, central control module is by each item number of the current functional unit of user filled in According to being sent to guide service controller by terminal called module after packing, instant customer service be sent to by guide service controller Terminal control unit, and customer service terminal is inserted according in the interface of the current function identifier construction of user by it.For needing For the data item of user cipher device, during video screen shows, with the symbol not comprising specific meanings, such as No. * shows, example Password such as input by user.Customer service and user enter interactive process.Data that user is inputted by self-aided terminal operator control panel or Mouse track data；The voice data generated by self-aided terminal microphone；Screen data acquisition module acquires current operation screen The data of curtain.All data are packaged by central control module and immediately by transmission of network to guide service controller, guiding After service controller unpacks the packaged data of upload, customer service terminal control unit is passed to, and shown on customer service terminal display It is existing, play voice data on customer service terminal headset.Customer service it can thus be seen that user specific operation process.
S10：Generation visitor's operation, audio synthesis conversion.
According to an embodiment of the invention, during long-range customer service generation visitor operation, customer service terminal control unit passes through customer service The data of terminal input device input, self-aided terminal central controller is passed to after being packaged by instant guide service controller； Customer service terminal control unit collects the sound of customer service by customer service terminal headset, and sound rendering mould is transferred to by controller server Block carries out synthesis conversion process into unified attendant's voice into the sound for being about to customer service, and the sound after synthesis passes through server Controller is transferred to after instant guide service controller is packaged and passes to central control module；Customer service terminal control unit passes through customer service Terminal headset collects the sound of customer service, and be transferred to sound rendering module by controller server carries out into the sound for being about to customer service Conversion process is synthesized into unified attendant's voice, the sound after synthesis is transferred to guiding clothes immediately by controller server Business controller passes to self-aided terminal central controller after being packaged；Customer service terminal control unit is collected by three-dimensional camera and camera The 3-dimensional image video information of customer service is transferred to expression transferring module into being about to three-dimensional camera and camera shooting by controller server Head collects customer service movement posture data and carries out synthesis conversion process into unified contact staff's image, and the image after synthesis passes through clothes Business device controller is transferred to after instant guide service controller is packaged and passes to central control module.
The data that central control module transmits customer service side unpack, and are played by self-aided terminal speaker hole, video screen and aobvious Show and is seen to user.Enter current operating process if it is customer service, then with the sliding of customer service mouse or redirecting for input domain, certainly It helps on the interface that terminal video screen showed, obtains the input domain or button of focus, then added by central control module control While being highlighted.During customer service provides service to the user, user's record can be thumbed using customer service terminal input device The case where entering data instructs user or assistance user to carry out necessary operation to determine how.Permission region control module is logical The operable area for crossing setting, controls the operating right of remote teller, when system be under assistance pattern, due to page sensitivity letter Breath needs user voluntarily to input, and it is the inoperable region of remote teller that these regions, which can be arranged, in system, which judges cursor Location, if being in inoperable region, control is not responding to the operation of remote teller.
S11：Exit current customer service process.
S12：User's Self-operating.
In conclusion the present invention provides a kind of method of data processing, self-service terminal, self-help serving system, meters Machine equipment and computer readable storage medium are calculated, VR hardware modules are integrated on self-service terminal and artificial intelligence services mould Block is that user guides service by intelligent Service module, is finding that user operation time is long by big data analysis, or In the case that person user operates the business module for the first time, service side can situation depending on the user's operation so that background service people Member actively intervenes, and online guidance immediately is assisted user's operation, while by servicing switching device, be may be implemented simultaneously to multiple Different users carries out the guidance and assistance of online self-help operation, and the bank personnel heart in the background is imaged by high-precision three-dimensional Head obtains the expression posture of background service personnel, is closed through the operation of three-dimensional face algorithm model and to the technology again of sound At, it is unified to generate VR tellers image true to nature and unified and standard sound in real time, one is shown on automatic terminal display screen Bearing is dignified, courtesy are generous and virtual figure image very true to nature, facilitates exchange and instructs user's operation.This virtual portrait Image come from a true people, can become bank standard model of image.It is exchanged with this virtual portrait to improve Experience, does not use the appearance of oneself of the staff of bank but is used uniformly one or more figure images, i.e. standard Faceform.By expression migrating technology, the expression for the bank clerk that this exchanges with user is captured, and it is reflected in real time On the face to virtual portrait, lively to achieve the purpose that.To realize a contact staff can service simultaneously it is several self-service Terminal user reaches the efficiency for effectively improving user's operation self-aided terminal, and then improves the service efficiency of self-aided terminal, reduces The time of the self-aided terminal to be used such as other users, while ensureing the technique effect of the service image of bank service personnel.Specifically Ground：
1, self-aided terminal service efficiency is improved, the business handling ability of self-aided terminal is increased, improves banking safety And ease for use.
2, the working efficiency for improving long-range contact staff, cuts operating costs, and is converted by sound rendering and image data Can unify and specification remote assistance teller image, raising bank service quality.
It is improvement on hardware (for example, to diode, crystal that the improvement of one technology, which can be distinguished clearly, Pipe, switch etc. circuit structures improvement) or software on improvement (improvement for method flow).However, with technology The improvement of development, current many method flows can be considered as directly improving for hardware circuit.Designer is almost All corresponding hardware circuit is obtained by the way that improved method flow to be programmed into hardware circuit.Therefore, it cannot be said that one The improvement of a method flow cannot be realized with hardware entities module.For example, programmable logic device (Programmable Logic Device, PLD) (such as field programmable gate array (Field Programmable Gate Array, FPGA)) just It is such a integrated circuit, logic function determines device programming by user.It is voluntarily programmed Lai one by designer Dedicated integrated circuit is designed without asking chip maker and made to a digital display circuit " integrated " on a piece of PLD Chip.Moreover, nowadays, substitution manually makes IC chip, and " logic compiler (logic is also used in this programming instead mostly Compiler) " software realizes that when it writes with program development software compiler used is similar, and before compiling Also handy specific programming language is write for source code, this is referred to as hardware description language (Hardware Description Language, HDL), and HDL is also not only a kind of, but there are many kinds, such as ABEL (Advanced Boolean Expression Language)、AHDL(Altera Hardware Description Language)、Confluence、 CUPL(Cornell University Programming Language)、HDCal、JHDL(Java Hardware Description Language)、Lava、Lola、MyHDL、PALASM、RHDL(Ruby Hardware Description Language) etc., VHDL (Very-High-Speed Integrated Circuit are most generally used at present Hardware Description Language) and Verilog2.Those skilled in the art also will be apparent to the skilled artisan that only needs will be square Method flow slightly programming in logic and is programmed into integrated circuit with above-mentioned several hardware description languages, so that it may to be readily available reality The now hardware circuit of the logical method flow.
Controller can be implemented in any suitable manner, for example, controller can take such as microprocessor or processing The computer for the computer readable program code (such as software or firmware) that device and storage can be executed by (micro-) processor can Read medium, logic gate, switch, application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), the form of programmable logic controller (PLC) and embedded microcontroller, the example of controller includes but not limited to following microcontroller Device：ARC625D, Atmel AT91SAM, Microchip PIC18F26K20 and Silicone Labs C8051F320, are deposited Memory controller is also implemented as a part for the control logic of memory.
It is also known in the art that other than realizing controller in a manner of pure computer readable program code, it is complete Entirely can by by method and step carry out programming in logic come so that controller with logic gate, switch, application-specific integrated circuit, programmable The form of logic controller and embedded microcontroller etc. realizes identical function.Therefore this controller is considered one kind Hardware component, and the structure that the device for realizing various functions for including in it can also be considered as in hardware component.Or Even, can will be considered as realizing the device of various functions either the software module of implementation method can be Hardware Subdivision again Structure in part.
System, device, module or the unit that above-described embodiment illustrates can specifically realize by computer chip or entity, Or it is realized by the product with certain function.
For convenience of description, it is divided into various units when description apparatus above with function to describe respectively.Certainly, implementing this The function of each unit is realized can in the same or multiple software and or hardware when application.
As seen through the above description of the embodiments, those skilled in the art can be understood that the application can It is realized by the mode of software plus required general hardware platform.Based on this understanding, the technical solution essence of the application On in other words the part that contributes to existing technology can be expressed in the form of software products, the computer software product It can be stored in a storage medium, such as ROM/RAM, magnetic disc, CD, including some instructions are used so that a computer system (can be personal computer, server either network system etc.) executes the certain of each embodiment of the application or embodiment Method described in part.
Each embodiment in this specification is described in a progressive manner, identical similar portion between each embodiment Point just to refer each other, and each embodiment focuses on the differences from other embodiments.Especially for system reality For applying example, since it is substantially similar to the method embodiment, so description is fairly simple, related place is referring to embodiment of the method Part explanation.
The application can be used in numerous general or special purpose computing system environments or configuration.Such as：Personal computer, clothes Business device computer, hand system or portable system, plate system, multicomputer system, microprocessor-based system, set Top box, programmable consumer electronics system, network PC, minicomputer, mainframe computer including any of the above system or system Distributed computing environment etc..
The application can describe in the general context of computer-executable instructions executed by a computer, such as program Module.Usually, program module includes routines performing specific tasks or implementing specific abstract data types, program, object, group Part, data structure etc..The application can also be put into practice in a distributed computing environment, in these distributed computing environments, by Task is executed by the connected teleprocessing system of communication network.In a distributed computing environment, program module can be with In the local and remote computer storage media including storage system.
Although depicting the application by embodiment, it will be appreciated by the skilled addressee that the application there are many deformation and Variation is without departing from spirit herein, it is desirable to which the attached claims include these deformations and change without departing from the application's Spirit.

Claims (10)

1. a kind of self-service terminal, which is characterized in that the self-service terminal include central control module, timing module with And MIM message input module,
Wherein, described information input module, for acquiring operation information input by user；
The central control module, for when it includes handover instruction information to identify the operation information, starting the meter When module, the operating time after user's inputting switching command information is calculated by the timing module, when the operation Between when being more than preset time threshold, start described information input module and acquire the corresponding functional unit of the handover instruction information Identification information, and export the operation information and the identification information.
2. self-service terminal according to claim 1, which is characterized in that the self-service terminal further includes camera shooting Head, speaker hole, video screen, pressure move back card button, strip mouth, identity card scanning mouth, security medium and get mouth, microphone, non-contact Card, operator control panel, human body close to instrument, voucher recovery port, bar code scan, fingerprint capturer, keyboard, stylus, anti-slip item, signature Pen, voucher printing port, card inserting mouth, passbook printing port, card drawing mouth and papers-scanning mouth,
Described information input module includes pickup hole, operator control panel and immediate service request button.
3. self-service terminal according to claim 2, which is characterized in that the central control module includes function control Module, screen data acquisition module, permission region control module, terminal called module, intelligent Service module and terminal master control Molding block,
Wherein, the functional control module, for providing self-help model and assisting the switching of pattern；
The screen data acquisition module, the data information for acquiring the operator control panel；
Permission region control module, the operating right for controlling customer service corresponding with a customer service terminal；
The terminal called module, for realizing the data communication between the self-service terminal and the customer service terminal；
The intelligent Service module, the use state for monitoring the user to self-service terminal, guides service；
The terminal total control module calls serial port drive for parsing background server incoming instruction according to described instruction The voucher recycling bins built in card reader and voucher recovery port built in the card inserting mouth.
4. a kind of self-help serving system, which is characterized in that including switching server, customer service terminal, background server and self-service Service terminal,
Wherein, the self-service terminal, for the operation information input by user of acquisition, when the operation information includes switching When command information, the identification information of the corresponding functional unit of the handover instruction information is acquired, by the operation information and institute It states identification information and is sent to the switching server；
The switching server, the historical operation record of the user for calling the storage on the background server, when When determining that the user needs guide service according to historical operation record, the operation information and the mark are believed Breath is sent to the customer service terminal；
The customer service terminal, for acquiring customer service corresponding with the customer service terminal according to the operation information and the mark Audio-frequency information, image information and the multidate information of information output, the dynamic data includes head pose and countenance；
The background server obtains three for carrying out synthesis conversion to the audio-frequency information, image information and multidate information Video information is tieed up, the three-dimensional video information is sent to by the self-service terminal by the switching server, so that institute It states self-service terminal and loads the three-dimensional video information to the user.
5. self-help serving system according to claim 4, which is characterized in that the switching server includes guide service control Device and queue memory processed；
The guide service controller, for receiving the operation information and mark letter that the self-service terminal is sent Breath, calls the historical operation of the user stored on the background server to record, and is recorded and is calculated according to the historical operation The customer service exponential quantity for going out the user determines the use when the customer service exponential quantity reaches preset customer service index threshold Family needs guide service, and the operation information and the identification information are sent to the customer service terminal；
The queue memory, for storing the user on the self-service terminal that cannot temporarily provide assistance services Operation information.
6. self-help serving system according to claim 5, which is characterized in that the background server includes server controls Device, expression transferring module, sound rendering module and historical information storage device,
Wherein, the historical information storage device, the historical operation for storing the user record；
The expression transferring module, for multidate information synthesis to be converted to attendant's image；
The sound rendering module, for audio-frequency information synthesis to be converted to attendant's voice；
The controller server, for the image information, attendant's image and attendant's phonetic synthesis to be converted, Three-dimensional video information is obtained, and historical operation record and three-dimensional video information are transferred to the switching server.
7. a kind of method that self-help serving system by described in claim 4 to 6 any one carries out data processing, feature It is, including：
Self-service terminal acquires operation information input by user and is adopted when the operation information includes handover instruction information Collect the identification information of the corresponding functional unit of the handover instruction information；
Switching server calls the historical operation record of the user of the storage on background server, is grasped when according to the history It notes down when determining that the user needs guide service, the operation information and the identification information is sent to customer service end End；
Customer service terminal acquires customer service corresponding with the customer service terminal and is exported according to the operation information and the identification information Audio-frequency information, image information and multidate information, the dynamic data includes head pose and countenance；
Background server carries out synthesis conversion to the audio-frequency information, image information and multidate information, obtains 3 D video letter The three-dimensional video information is sent to the Self-Service end by breath by the switching server by the switching server End, so that the self-service terminal loads the three-dimensional video information to the user.
8. a kind of method that self-help serving system by described in claim 4 to 6 any one carries out data processing, feature It is, including：
Self-service terminal acquisition operation information input by user assists mode request, the corresponding work(of the assistance mode request The identification information of energy unit；
The operation information and identification information are sent to customer service terminal by switching server；
Customer service terminal acquires customer service corresponding with the customer service terminal and is exported according to the operation information and the identification information Audio-frequency information, image information and multidate information, the dynamic data includes head pose and countenance；
Background server carries out synthesis conversion to the audio-frequency information, image information and multidate information, obtains 3 D video letter The three-dimensional video information is sent to the Self-Service end by breath by the switching server by the switching server End, so that the self-service terminal loads the three-dimensional video information to the user.
9. a kind of computer equipment, which is characterized in that the computing device includes：It is adapted for carrying out the processor of each instruction and deposits Store up equipment, the storage device is stored with a plurality of instruction, described instruction be suitable for being loaded by processor and being executed as claim 7 to The method of data processing described in 8 any one.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has computer journey Sequence, the method that the computer program is used to execute the data processing as described in claim 7 to 8 any one.
CN201810493381.XA 2018-05-22 2018-05-22 Method, self-service terminal and the self-help serving system of data processing Pending CN108765788A (en)

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CN113825252A (en) * 2021-08-25 2021-12-21 广西电网有限责任公司 Video 95598 electric power customer service system
TWI783730B (en) * 2021-10-15 2022-11-11 狂點軟體開發股份有限公司 Synchronize the "virtual audio and video at distributed sites" service system by using the central control entity personnel's actions
CN114442899A (en) * 2021-12-31 2022-05-06 深圳市巨鼎医疗股份有限公司 Display method and device of self-service terminal and storage medium

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