CN111877802A - Remote service equipment, implementation method and device - Google Patents
Remote service equipment, implementation method and device Download PDFInfo
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- CN111877802A CN111877802A CN202010528330.3A CN202010528330A CN111877802A CN 111877802 A CN111877802 A CN 111877802A CN 202010528330 A CN202010528330 A CN 202010528330A CN 111877802 A CN111877802 A CN 111877802A
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- user
- remote service
- implementation method
- information
- service implementation
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- E—FIXED CONSTRUCTIONS
- E04—BUILDING
- E04H—BUILDINGS OR LIKE STRUCTURES FOR PARTICULAR PURPOSES; SWIMMING OR SPLASH BATHS OR POOLS; MASTS; FENCING; TENTS OR CANOPIES, IN GENERAL
- E04H1/00—Buildings or groups of buildings for dwelling or office purposes; General layout, e.g. modular co-ordination or staggered storeys
- E04H1/12—Small buildings or other erections for limited occupation, erected in the open air or arranged in buildings, e.g. kiosks, waiting shelters for bus stops or for filling stations, roofs for railway platforms, watchmen's huts or dressing cubicles
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00563—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys using personal physical data of the operator, e.g. finger prints, retinal images, voicepatterns
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00571—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys operated by interacting with a central unit
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00896—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses
- G07C9/00904—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses for hotels, motels, office buildings or the like
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The invention discloses a remote service device, a realization method and a device, wherein the device comprises: the accommodating structure comprises a movable door and an accommodating space; the locking device is used for locking the movable door and acquiring user information; the electronic equipment is arranged in the accommodating space and used for carrying out data transmission with the server side; the real person simulation device is arranged in the accommodating space and used for simulating real person field service; and the control module is connected with the locking device, the electronic equipment, the real person simulation device and the server end and used for obtaining an identification result according to the user information and controlling the locking device to unlock the movable door according to the identification result. By the real person simulation device, a user can carry out on-site service through a simulated real person, so that the user can conveniently handle services; and the movable door is provided with the locking device, so that a safe space is provided for a user, and the movable door can be widely applied to the technical field of remote terminals.
Description
Technical Field
The invention relates to the technical field of remote terminals, in particular to a remote service device, an implementation method and an implementation device.
Background
At present, when business processing is carried out, such as business inquiry, consultation, transaction and the like, two modes, namely offline and online, are mainly adopted. For the offline mode, the user needs to arrive at a designated network point to queue on site and follow up the network by service personnel one by one, and the timeliness is poor. In the online mode, a user transacts related services through a self-service terminal, but the main service process of the traditional self-service terminal is man-machine conversation, the purpose is to transact specific services, but the problem that the transactor cannot determine the self-service terminal cannot actively give a solution.
Disclosure of Invention
In view of the above, in order to solve the above technical problems, an object of the present invention is to provide a more humanized, more convenient and safer remote service device, an implementation method and an apparatus.
The technical scheme adopted by the invention is as follows: teleservice device, comprising:
the accommodating structure comprises a movable door and an accommodating space;
the locking device is used for locking the movable door and acquiring user information;
the electronic equipment is arranged in the accommodating space and used for carrying out data transmission with the server side;
the real person simulation device is arranged in the accommodating space and is used for simulating real person field service;
and the control module is connected with the locking device, the electronic equipment, the real person simulation device and the server side, and is used for obtaining an identification result according to the user information and controlling the locking device to unlock the movable door according to the identification result.
The embodiment also provides a remote service implementation method, which is applied to the remote service device and includes the following steps:
acquiring user information;
verifying the user information to obtain a verification result;
determining that the verification result is passed, and unlocking the movable door;
wherein the electronic device and the real person simulation apparatus are controlled to be activated during or before a releasing process of the lock of the movable door.
Further, the verifying the user information to obtain a verification result includes the following steps:
and matching the user information with a preset database to obtain a verification result, wherein the preset database stores one of the image information of the user, the fingerprint information of the user and the two-dimensional code information of the user.
Further, the electronic device includes a movable chair, the real person simulation device includes a camera device, the remote service implementation method further includes the following steps:
acquiring a user image through the camera device;
analyzing the integrity of the user image, and determining whether the user image contains preset information of a user, wherein the preset information comprises five sense organs and a face contour;
and if the integrity analysis result is negative, controlling the movable chair, acquiring a new user image through the camera device, and returning to the step of analyzing the user image according to the new user image until the integrity analysis result is positive.
Further, the electronic device comprises a lighting device, the real person simulation device comprises a camera device, and the remote service implementation method further comprises the following steps:
acquiring a user image through the camera device;
performing brightness analysis on the user image;
comparing the brightness analysis result with a preset brightness level;
and if the comparison results are different, controlling the lighting device to adjust the brightness, acquiring a new user image through the camera device, and returning to the step of performing brightness analysis on the user image according to the new user image until the comparison results are the same.
Further, the real person simulation apparatus includes a sound apparatus, the electronic device includes a monitoring apparatus, and the remote service implementation method further includes the following steps:
acquiring a monitoring image through the monitoring device;
if the monitored image contains people and the electronic equipment is in a default state, obtaining decibel data through the sound device;
and if the decibel data is greater than or equal to a preset decibel threshold value, an alarm is sent out through the sound device.
Further, the remote service device further comprises a ventilation means; the remote service implementation method further comprises the following steps:
confirming that the electronic equipment enters a normal working state;
and controlling the ventilation device to work.
Further, the electronic device includes an input device;
the remote service implementation method further comprises the following steps:
acquiring input information through the input device;
and adding an anti-counterfeiting label to the input information, and transmitting the anti-counterfeiting label to the server side.
The present invention also provides an apparatus comprising:
at least one processor;
at least one memory for storing at least one program;
when the at least one program is executed by the at least one processor, the at least one processor is caused to implement the remote service implementation method.
The invention also provides a storage medium, which stores a program, and the program is executed by a processor to complete the remote service implementation method.
The invention has the beneficial effects that: through the real person simulation device, a user can carry out on-site service through a simulated real person, so that the user can conveniently handle services, the situation that the user cannot autonomously solve the problem due to the fact that the user cannot determine the problem can be avoided, and the device is more humanized; the movable door is provided with a locking device, when a user needs to enter the accommodating space, user information acquired by the locking device is transmitted to the control module, and the control module controls the locking device to unlock the movable door, so that a safe space is provided for the user, and the user can transact business.
Drawings
FIG. 1 is a schematic diagram of a teleservice device of the present invention;
FIG. 2 is a schematic diagram of a remote service device and a remote server in accordance with the present invention;
FIG. 3 is a flow chart illustrating the steps of the method of the present invention.
Detailed Description
The invention will be further explained and explained with reference to the drawings and the embodiments in the description. The step numbers in the embodiments of the present invention are set for convenience of illustration only, the order between the steps is not limited at all, and the execution order of each step in the embodiments can be adaptively adjusted according to the understanding of those skilled in the art.
As shown in fig. 1, the present embodiment provides a remote service device, including:
the accommodating structure 1 comprises a plurality of side walls 11 and a movable door 12, wherein an accommodating space 13 is defined by the side walls 11 and the movable door 12;
a locking device 2 for locking the movable door and acquiring user information;
the electronic equipment 3 is arranged in the accommodating space 13 and is used for carrying out data transmission with the server side;
the real person simulation device 4 is arranged in the accommodating space 13 and is used for simulating real person field service;
and a control module (not shown) connected with the locking device, the electronic equipment, the real person simulation device and the server, and used for obtaining an identification result according to the user information and controlling the locking device to unlock the movable door according to the identification result.
As shown in fig. 1, the control module is connected to the electronic device 3, the control module is connected to the server, and the control module is configured to receive data of the electronic device 3 and the locking device 2, perform data processing, and control the electronic device 3 and the locking device 2, or transmit data to the server for processing by the server, and receive data fed back by the server.
As shown in fig. 1, in one embodiment, the containing structure 1 further comprises a top wall 14 connected to the plurality of side walls 11 and the movable door 12 to form a containing space 13. By arranging the closed accommodating space 13, the user can be isolated from other personnel, so that the personal information of the user can be protected, and the safety is improved.
As shown in fig. 1, in the present embodiment, the side wall 11 and the movable door 12 are made of transparent materials, so that a user or a related administrator can easily know the inside situation, whether someone is using the electronic device 3, or take measures in time when an abnormal state occurs.
As shown in fig. 1, in the present embodiment, the locking device 2 is disposed outside the movable door 12, and includes a door lock and one of a camera, a fingerprint module and a two-dimensional code acquisition module, where the door lock is used to lock the movable door 12.
In this embodiment, the teleservice device further comprises an indicator light 15, located on the top wall 14, and the indicator light 15 is turned on when the electronic device 3 enters the normal operating state, and the indicator light 15 is turned off when the electronic device 3 enters the end operating state.
In this embodiment, the human simulation apparatus 4 is disposed in the accommodating space 13 and configured to perform data transmission with a server, for example, to connect a device of an operator at the server, so as to realize interaction between a user and the operator in the accommodating space 13.
The human simulation apparatus 4 includes a first display 41, a sound device (including a sound receiving device 42 and a sound amplifying device 43), and a camera device 44, and in other embodiments, one or more of the above devices may be included.
A first display screen 41 for displaying a portrait of a remote agent, for example a business person located at the server side, optionally including a portrait in a picture or video.
A sound receiving device 42 for obtaining sound information in the accommodating space 13, and a sound amplifying device 43 for playing sound transmitted by a remote seat (server side), such as sound of a service staff, for the service staff at the server side to communicate with the user, and giving an alarm;
the camera device 44 is used for acquiring an image of the accommodating space 13, specifically, acquiring a user image between the camera device 44 and the position of the movable door 12, and transmitting the user image to the control module and transmitting the user image to the server side.
As shown in fig. 1, in the present embodiment, the electronic device 3 includes an activity chair 31, a lighting device 32, a secondary display 33 (optionally including a primary screen and a secondary screen), a monitoring device 34, a ventilation device 35, a printing device 36, and an input device, and in other embodiments, one or more of the above may be included.
Wherein the movable chair 31 can be lifted for the user to sit down.
The light device 32 is used to provide light.
The monitoring device 34 is used for acquiring a monitoring image in the accommodating space 13 and transmitting the monitoring image to the server side.
The second display screen 33 includes a main screen for displaying service information of the business and a sub-screen for displaying input information of the user and receiving feedback information transmitted from a server side (e.g., a device including a business employee). Moreover, each operator's equipment can be connected with a plurality of remote service equipment, and one operator can simultaneously conduct operation guidance on a plurality of users. Therefore, the efficiency of service processing is further improved.
The ventilation device 35 is mounted on the top wall 14.
The input device comprises a keyboard 311, a scanning device 312 and a handwriting board 313, wherein the keyboard 311 is a keyboard 311 and a mouse integrated keyboard 311, and the handwriting board 313 is used for signing by a user and acquiring confirmation information input by the user.
The printing device 36 is used for performing a printing operation according to a printing instruction received by a user or a control module, and printing a corresponding material. And if the service is handled, the control module obtains the handling information of the service from the server side, and the information such as the handling number, the handling time, the query result time and the like is printed for the user to keep.
Referring to fig. 2, the remote service device of this embodiment may be disposed at any network point, so that a user can complete query, consultation and transaction of a service conveniently, and at a service network point, the remote service device performs information interaction with a server in control responsible for managing a corresponding service through a network, thereby implementing the functions of query, consultation and transaction of the remote service.
As shown in fig. 3, in this embodiment, a remote service implementation method is further provided, which includes the following steps:
acquiring user information;
verifying the user information to obtain a verification result;
determining that the verification result is passed, and unlocking the movable door;
wherein the control electronic device and the real person simulation apparatus are activated during or before a release process of the lock of the movable door.
For example, the electronic equipment and the real person simulation device can be controlled to start in the process of releasing the locking of the movable door, or the electronic equipment and the real person simulation device can be controlled to start in the process of releasing the locking of the movable door or before the process of releasing the locking of the movable door, for example, when a user firstly makes advance reservation for remote service equipment placed at a certain position through a mobile phone or a computer, and then information registration is carried out by a remote server (positioned at a server end) after success;
when the user makes a reservation successfully, the control module receives an instruction of the server to control the real-person simulation device to be started, namely, a figure picture of a far-end seat (namely, a picture of a service man of the server) appears in the first display screen, and meanwhile, the radio receiving device, the sound amplifying device and the camera device start to work, the function of the real-person simulation device is equal to that a real-person customer service is already in the accommodating space to wait for the arrival of a customer, and optionally, the electronic equipment is started simultaneously.
In this embodiment, the user information includes one of image information, fingerprint information, and two-dimensional code information.
The method for verifying the user information to obtain the identification result comprises the following steps:
and matching the user information with a preset database to obtain an identification result, wherein the preset database stores one of the image information of the user, the fingerprint information of the user and the two-dimensional code information of the user.
Optionally, the information of the preset database may be information saved when the user makes a reservation in advance, for example, image information of the user, fingerprint information of the user, or two-dimensional code information of the user is collected in advance, when the user needs to transact a business, the user information is obtained through the locking device, the obtained image information is matched with the image information of the user collected in advance, or the fingerprint information is matched with the fingerprint information of the user collected in advance, or the two-dimensional code information is matched with the two-dimensional code information of the user collected in advance, a verification result is obtained, if the verification result does not pass, the current state is maintained, and if the verification result passes: the locking device 2 is controlled to unlock the movable door 12, and a control instruction is sent to control the electronic device 3 to perform an operating state, wherein in the embodiment, the electronic device 3 is in a default state when the device is not used by a person, and the default state may be a standby state or a low power consumption state, or alternatively, may also be started simultaneously with the human simulation device 4. The control module controls the locking device, including but not limited to, receiving the identification result processed by the server side, and then controlling the locking and unlocking states of the locking device.
In this embodiment, the method for implementing a remote service further includes the following steps:
acquiring a user image through a camera device;
analyzing the integrity of the user image, and determining whether the user image contains preset information of the user, wherein the preset information comprises five sense organs and a face contour;
if the integrity analysis result is negative, controlling the movable chair, acquiring a new user image through the camera device, and returning to the step of analyzing the user image according to the new user image until the integrity analysis result is positive.
Wherein, the preset information of the user is stored in a preset database, the preset information can be a preset image containing the facial features and facial contours of the user, the integrity of the user image is analyzed, whether the obtained user image contains the facial features and facial contours of the user is confirmed according to the preset image, if the integrity is not judged, the position of the face of the user is identified according to the current user image, so that the user image with the position lower or higher than the position where the user image can be obtained and containing the complete facial image information is obtained, the movable chair is descended or ascended, a new user image is obtained all the time in the ascending and descending process, the integrity is analyzed, whether the obtained user image contains the facial features and facial contours of the user is confirmed according to the preset image until the integrity is analyzed, the movement of the movable chair is stopped, the user can conveniently obtain the image information meeting the requirements without the movement of the user, for the handling of subsequent services.
In some optional embodiments, when the movable chair starts to descend or ascend, a voice prompt request may be sent to the control module, and after the movable chair parses the voice prompt request, a prompt instruction is sent to the sound device, and the sound device plays a voice prompt.
In this embodiment, the user can send an operation instruction through one of the main screens through an input device (including a touch screen input unit), send and receive information fed back by the server to the server under the control of the control module, and display the information on the main screen. When the user has a question in the process of processing the business events, the user can be connected with the equipment of the salesman through the consultation control in the main screen or the auxiliary screen and the network to consult the salesman. The corresponding information of the user and the waiter is displayed on the auxiliary screen, the user can simultaneously carry out consultation and page operation, the interface does not need to be switched back and forth, and the use experience of the user is improved.
Meanwhile, the remote customer service guides or coaches the service handling process of the user through the real person simulation device 4; the remote customer service judges which business the customer needs to transact according to the result of the initial communication, and pushes forms to be filled in, a login system, submitted data, laws and regulations to be known and the like to a second display screen; the customer performs input operations such as filling, signing and the like through a keyboard and a handwriting board.
All operation processes of the user on the second display screen are transmitted to a computer screen (equipment of a servicer at the server end) of the remote customer service for synchronous display, so that the customer service can conveniently perform real-time tutoring on the user.
In the service process, the real person simulation device 3 can simulate real-time two-phase real person face-to-face communication, and can also introduce a third party into conversation by remote customer service, and the portrait picture of the third party can also be in the first display screen.
Optionally, after the service is finished, the second display screen prompts the user to evaluate the service, and the evaluation result of the user is transmitted to the remote server for storage.
Optionally, the real-person simulation apparatus 3 may be kept in a working state until the user leaves the accommodating space 13, that is, the first display screen displays the remote customer service portrait image in the whole course, the radio device, the audio amplifier device, and the camera device all work at the same time, and until the user leaves the accommodating space 13, the control module controls the real-person simulation apparatus to stop working.
Through the organic combination of the devices, the invention can break the distance limit of the offline service while providing the flexibility and humanization of the offline service, thereby achieving the same convenience of the online service; in addition, a trusted space formed by the accommodating structure and the locking device provides a proper environment for the trusted control of the business handling process, and evidence fixing is carried out on the service process through the monitoring equipment.
In this embodiment, the method for implementing a remote service further includes the following steps:
acquiring a user image through a camera device;
performing brightness analysis on the user image;
comparing the brightness analysis result with a preset brightness level;
and if the comparison results are different, controlling the lighting device to adjust the brightness, acquiring a new user image through the camera device, and returning to the step of performing brightness analysis on the user image according to the new user image until the comparison results are the same.
The preset brightness level can be brightness which is set in advance to clearly see the face of a user in a user image, in the embodiment, the brightness of the user image is analyzed through the control module and compared with the preset brightness level, if the comparison result is different, the brightness is adjusted through the control module lighting device, a new user image is obtained all the time in the process, the brightness analysis is continued and compared with the preset brightness level until the comparison result is the same, the control of the lighting device is stopped, the obtained user image is clear, and the smooth proceeding of subsequent business handling is ensured.
In some optional embodiments, the user image including the face image information after the background blurring may also be obtained by adjusting a shooting angle and an in-focus point of the image capturing device, and specifically, the in-focus point of the image capturing device may be positioned on the face.
In this embodiment, the method for implementing a remote service further includes the following steps:
acquiring a monitoring image through a monitoring device;
if the monitored image contains people and the electronic equipment is in a default state, obtaining decibel data through a sound device;
and if the decibel data is greater than or equal to the preset decibel threshold value, an alarm is given out through a sound device.
Specifically, for example, an unoccupied image of no person in the accommodating space 13 may be obtained in advance, the unoccupied image and the obtained monitoring image are compared and analyzed, when the comparison and analysis result shows that the monitoring image includes a person, and the decibel data obtained by the sound device all the time is greater than or equal to the preset decibel threshold value, and at this time, the electronic device is in a default state, an alarm is given by the sound device, and optionally, further alarm information may be generated and transmitted to the server.
In another embodiment, the monitoring device may further obtain real-time video stream data, and upload the real-time video stream data to the server.
In this embodiment, the method for implementing a remote service further includes the following steps:
confirming that the electronic equipment enters a normal working state;
and controlling the ventilation device to work.
When the electronic equipment is confirmed to enter a normal working state, for example, the electronic equipment can be when a user passes the verification of the locking device, or the control module receives input information of the input device;
the ventilation device is controlled to work, specifically, the ventilation device can be started, or the passing device in a low power consumption state is normally operated, so that the air volume is increased.
In this embodiment, the method for implementing a remote service further includes the following steps:
acquiring input information through an input device;
and adding an anti-counterfeiting label to the input information, and transmitting the anti-counterfeiting label to the server side.
Specifically, the method comprises the following steps: the anti-counterfeit label may be added to the scanned image of the scanned file obtained by the scanning device 312, and the scanned image with the anti-counterfeit label is transmitted back to the server for storage, where the anti-counterfeit label may be an identifier with a remote service device, so as to prevent the material submitted by the user from being tampered in the later stage.
For the scanned certificate information, the anti-counterfeiting characteristics of the corresponding certificate can be preset through the central processing system. Such as the distribution of positive identity information, the color layout of the document, or the characteristics of an anti-counterfeiting code, so as to confirm that the obtained scanned image is obtained by scanning the original document, thereby preventing the user from tampering with the information.
The present invention also provides an apparatus, characterized by comprising:
at least one processor;
at least one memory for storing at least one program;
when the at least one program is executed by the at least one processor, the at least one processor is enabled to implement the remote service implementation method.
In some alternative embodiments, the embodiments presented and described in the context of the steps of the present invention are provided by way of example in order to provide a more thorough understanding of the technology. The disclosed methods are not limited to the operations and logic flows presented herein. Alternative embodiments are contemplated in which the order of various operations is changed and in which sub-operations described as part of larger operations are performed independently.
Furthermore, although the present invention is described in the context of functional modules, it should be understood that, unless otherwise stated to the contrary, one or more of the functions and/or features may be integrated in a single physical device and/or software module, or one or more functions and/or features may be implemented in separate physical devices or software modules. It will also be appreciated that a detailed discussion of the actual implementation of each module is not necessary for an understanding of the present invention. Rather, the actual implementation of the various functional modules in the apparatus disclosed herein will be understood within the ordinary skill of an engineer, given the nature, function, and internal relationship of the modules. Accordingly, those skilled in the art can, using ordinary skill, practice the invention as set forth in the claims without undue experimentation. It is also to be understood that the specific concepts disclosed are merely illustrative of and not intended to limit the scope of the invention, which is defined by the appended claims and their full scope of equivalents.
The embodiment of the invention also provides a storage medium, wherein the storage medium stores a program, and the program is executed by the processor to finish the remote service implementation method.
It can also be seen that the contents in the above method embodiments are all applicable to the present storage medium embodiment, and the realized functions and advantageous effects are the same as those in the method embodiments.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The steps of an embodiment represent or are otherwise described herein as logic and/or steps, e.g., a sequential list of executable instructions that can be thought of as implementing logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device.
More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
In the description herein, references to the description of the term "one embodiment," "the present embodiment," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
While the preferred embodiments of the present invention have been illustrated and described, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.
Claims (10)
1. Remote service equipment, connect server end, characterized by, include:
the accommodating structure comprises a movable door and an accommodating space;
the locking device is used for locking the movable door and acquiring user information;
the electronic equipment is arranged in the accommodating space and used for carrying out data transmission with the server side;
the real person simulation device is arranged in the accommodating space and is used for simulating real person field service;
and the control module is connected with the locking device, the electronic equipment, the real person simulation device and the server side, and is used for obtaining an identification result according to the user information and controlling the locking device to unlock the movable door according to the identification result.
2. A remote service implementation method applied to a remote service device according to claim 1, comprising the steps of:
acquiring user information;
verifying the user information to obtain a verification result;
determining that the verification result is passed, and unlocking the movable door;
wherein the electronic device and the real person simulation apparatus are controlled to be activated during or before a releasing process of the lock of the movable door.
3. The remote service implementation method of claim 2, wherein: the verifying the user information to obtain a verification result comprises the following steps:
and matching the user information with a preset database to obtain a verification result, wherein the preset database stores one of the image information of the user, the fingerprint information of the user and the two-dimensional code information of the user.
4. The remote service implementation method of claim 2, wherein: the electronic equipment comprises a movable chair, the real person simulation device comprises a camera device, and the remote service implementation method further comprises the following steps:
acquiring a user image through the camera device;
analyzing the integrity of the user image, and determining whether the user image contains preset information of a user, wherein the preset information comprises five sense organs and a face contour;
and if the integrity analysis result is negative, controlling the movable chair, acquiring a new user image through the camera device, and returning to the step of analyzing the user image according to the new user image until the integrity analysis result is positive.
5. The remote service implementation method of claim 2, wherein: the electronic equipment comprises a lighting device, the real person simulation device comprises a camera device, and the remote service implementation method further comprises the following steps:
acquiring a user image through the camera device;
performing brightness analysis on the user image;
comparing the brightness analysis result with a preset brightness level;
and if the comparison results are different, controlling the lighting device to adjust the brightness, acquiring a new user image through the camera device, and returning to the step of performing brightness analysis on the user image according to the new user image until the comparison results are the same.
6. The remote service implementation method of claim 2, wherein: the real person simulation device comprises a sound device, the electronic equipment comprises a monitoring device, and the remote service implementation method further comprises the following steps:
acquiring a monitoring image through the monitoring device;
if the monitored image contains people and the electronic equipment is in a default state, obtaining decibel data through the sound device;
and if the decibel data is greater than or equal to a preset decibel threshold value, an alarm is sent out through the sound device.
7. The remote service implementation method of claim 2, wherein: the teleservice device further comprises a ventilation means; the remote service implementation method further comprises the following steps:
confirming that the electronic equipment enters a normal working state;
and controlling the ventilation device to work.
8. The remote service implementation method of claim 2, wherein: the electronic device comprises an input device; the remote service implementation method further comprises the following steps:
acquiring input information through the input device;
and adding an anti-counterfeiting label to the input information, and transmitting the anti-counterfeiting label to the server side.
9. An apparatus, comprising:
at least one processor;
at least one memory for storing at least one program;
when executed by the at least one processor, cause the at least one processor to implement the remote service implementation method of any one of claims 2-8.
10. Storage medium, characterized in that it stores a program that is executed by a processor to perform a remote service implementation method according to any one of claims 2-8.
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