CN113672155B - VR technology-based self-service operation system, method and medium - Google Patents
VR technology-based self-service operation system, method and medium Download PDFInfo
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- CN113672155B CN113672155B CN202110753475.8A CN202110753475A CN113672155B CN 113672155 B CN113672155 B CN 113672155B CN 202110753475 A CN202110753475 A CN 202110753475A CN 113672155 B CN113672155 B CN 113672155B
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
- G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures
- G06F3/04883—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures for inputting data by handwriting, e.g. gesture or text
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- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
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Abstract
The invention discloses a self-service operation system, a self-service operation method and a self-service operation medium based on VR technology, wherein the self-service operation system comprises: the system comprises a mode matching module, a mode preparation module, a self-service processing module, a VR auxiliary processing module, VR interaction equipment and VR operation equipment; the pattern matching module is used for identifying the first user according to the detection time period and the use area and acquiring voice data of the first user; the mode matching module sends a first feedback signal or a second feedback signal to the mode preparation module based on the voice data; the mode preparation module is used for starting the self-service processing module or the VR auxiliary processing module according to the first feedback signal or the second feedback signal; the self-service processing module is used for starting the interactive interface and executing self-service interactive operation; the VR auxiliary processing module is used for transmitting the VR interaction device and the VR operation device to the first user; the invention can be matched with a plurality of different crowds for business processing, has complete design, low operation difficulty and strong acceptability.
Description
Technical Field
The invention relates to the technical field of intelligent configuration of self-service terminals, in particular to a self-service operation system, a self-service operation method and a self-service operation medium based on VR technology.
Background
Financial institutions are commonly equipped with a large number of self-service devices that are commonly used to handle more common businesses; in the network age, most of users who usually go to financial institutions to process common business are elderly people; the reason that the self-service equipment cannot be selected for business handling for the senior citizens is that the self-service equipment has lower acceptance and relatively higher use difficulty for the senior citizens; this ultimately results in wasted resources and less versatility for the self-service terminal device.
Disclosure of Invention
The invention mainly solves the problems of low acceptance and relatively high use difficulty of self-service terminal equipment for the elderly people in the current financial institutions, and finally, resource waste and poor universality of the self-service terminal equipment.
In order to solve the technical problems, the invention adopts a technical scheme that: provided is a self-service operation system based on VR technology, comprising:
the system comprises a mode matching module, a mode preparation module, a self-service processing module, a VR auxiliary processing module, VR interaction equipment and VR operation equipment; the pattern matching module is provided with a detection time period and a use area; an interactive interface is configured in the self-service processing module;
The pattern matching module is used for identifying a first user according to the detection time period and the use area and acquiring voice data of the first user; the pattern matching module sends a first feedback signal or a second feedback signal to the pattern preparation module based on the voice data;
the mode preparation module is used for starting the self-service processing module or the VR auxiliary processing module according to the first feedback signal or the second feedback signal;
the self-service processing module is used for starting the interactive interface and capturing touch control actions of the first user on the interactive interface; the self-service processing module executes self-service interaction operation based on the touch action;
the VR assistance processing module is configured to transmit the VR interaction device and the VR operation device to the first user;
the VR interaction device is used for outputting VR interaction images according to the wearing integrity of the first user on the VR interaction device;
the VR operation device is used for prompting the first user to conduct VR interactive operation according to the holding fit degree of the first user to the VR operation device.
As an improvement, the pattern matching module includes: the system comprises a user in-place detection module, a first voice broadcasting module and a feedback signal sending module, wherein a pickup, a voice analysis chip and power amplifier equipment are arranged in the first voice broadcasting module;
The user presence detection module is used for detecting whether the first user exists in the use area or not every the detection time period; if yes, the user in-place detection module sends a broadcast signal to the first voice broadcast module;
the first voice broadcasting module is used for controlling the power amplifier device to prompt the first user to select a self-service mode or a VR auxiliary operation mode in a voice mode according to the broadcasting signal; the first voice broadcasting module acquires the voice data through the sound pick-up, and the first voice broadcasting module recognizes keywords in the voice data through the voice analysis chip; the first voice broadcasting module generates the first feedback signal or the second feedback signal corresponding to the self-service mode or the VR auxiliary operation mode respectively based on the keywords;
the feedback signal transmitting module is configured to transmit the first feedback signal or the second feedback signal to the mode preparation module.
As an improvement, the mode preparation module includes: the device comprises a self-service mode preparation module, a VR auxiliary mode preparation module and a sound box, wherein the self-service mode preparation module and the VR auxiliary mode preparation module are connected with the sound box through a power amplifier circuit;
The self-service mode preparation module is used for starting the self-service processing module according to the first feedback signal, and controlling the sound equipment to broadcast the use instruction of the self-service processing module to the first user through the power amplification circuit;
the VR auxiliary mode preparation module is used for starting the VR auxiliary processing module according to the second feedback signal, and controlling the sound equipment to broadcast the use instruction of the VR auxiliary processing module to the first user through the power amplifier circuit.
As an improvement, the VR auxiliary processing module includes: the device comprises user positioning equipment, a VR interaction equipment transmission module, a VR operation equipment transmission module and a second voice broadcasting module; the VR interactive device transmission module and the VR operating device transmission module are arranged corresponding to the use area, a lifting mechanism is arranged on the VR interactive device transmission module, and a first electric manipulator and a first tray are arranged on the lifting mechanism; the VR operation equipment conveying module is provided with a conveying track encircling the use area, the conveying track is provided with a conveying mechanism, and the conveying mechanism is provided with a second electric manipulator and a second tray; the lifting mechanism and the first electric manipulator are both in communication connection with the VR interactive device transmission module; the transmission mechanism and the second electric manipulator are both in communication connection with the VR operation device transmission module;
The user positioning device is used for capturing head position information and hand position information of the first user in the using area;
the VR interactive device transmission module is used for controlling the first electric manipulator to grasp the VR interactive device into the first tray, controlling the lifting mechanism to convey the VR interactive device to a position corresponding to the head of the first user according to the head position information, and sending a first in-place signal to the second voice broadcasting module;
the VR operation device transmission module is configured to control the second electric manipulator to grasp the VR operation device into the second tray, control the transmission mechanism to move along the transmission track to a position corresponding to the hand of the first user according to the hand position information, and send a second in-place signal to the second voice broadcast module;
the second voice broadcasting module is used for prompting the first user to wear the VR interaction device and the VR operation device according to the first presence signal and the second presence signal respectively.
As an improved scheme, a first sensor and a second sensor are respectively configured on the VR interaction device and the VR operation device, an integrity threshold is set on the first sensor, and a fit threshold is set on the second sensor;
the first sensor is used for detecting the wearing integrity of the first user for the VR interactive device and comparing the wearing integrity with the integrity threshold; if the wearing integrity is not smaller than the integrity threshold, the first sensor controls the VR interactive device to output the VR interactive image;
the second sensor is used for detecting the holding fit degree of the first user to the VR operation device and comparing the holding fit degree with the fit degree threshold; if the holding fit degree is not smaller than the fit degree threshold, the second sensor controls the VR operation device to vibrate, and the second sensor controls the second voice broadcasting module to prompt the first user that the vibration is a starting signal of VR interactive operation.
As an improved solution, the self-service processing module includes: the system comprises an interactive interface control module, a touch control action capturing module and an interactive feedback module, wherein a card inserting port and a banknote placing port are configured in the interactive feedback module;
The interactive interface control module is used for starting the interactive interface and outputting operation options in the interactive interface;
the touch control action capturing module is used for capturing the touch control action of the first user on the operation options on the interactive interface and identifying a touch control area corresponding to the touch control action; the touch control action capturing module sends an interaction signal to the interaction feedback module according to the touch control area;
the interaction feedback module is used for executing the self-service interaction operation according to the interaction signal, and the self-service interaction operation comprises: opening the card inserting port or the banknote placing port.
As an improvement, the VR auxiliary processing module further includes: the image monitoring module is arranged above the corresponding use area, and a wide-angle camera is arranged on the image monitoring module; the image monitoring module monitors abnormal use conditions of the first user on the VR interaction device and the VR operation device through the wide-angle camera, and the image monitoring module controls the help calling module to send help seeking signals to the background end of the mechanism where the VR auxiliary processing module is located according to the abnormal use conditions.
As an improvement, the abnormal use condition includes: the user reversely wears the VR interaction device, the VR interaction device or the VR operation device to fall.
The invention also provides a self-service operation method based on VR technology, which comprises the following steps:
setting a detection time period and a use area; configuring a self-service processing module, a VR auxiliary processing module, an interactive interface, VR interactive equipment and VR operation equipment;
detecting a first user based on the detection time period and the use area, acquiring voice data of the first user, and starting the self-service processing module or the VR auxiliary processing module based on the voice data;
when the self-service processing module is started, the self-service processing module starts the interactive interface and captures touch actions of the first user on the interactive interface, and the self-service processing module executes self-service interactive operation based on the touch actions;
when the VR assisted processing module is started, the VR assisted processing module transmits the VR interaction device and the VR operation device to the first user; the VR interaction device outputs VR interaction images according to the wearing integrity of the first user on the VR interaction device; and the VR operation device prompts the first user to perform VR interactive operation according to the holding fit degree of the first user to the VR operation device.
The present invention also provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the VR technology based self-service operation method.
The beneficial effects of the invention are as follows:
1. the self-service operation system based on the VR technology can match a plurality of different crowds to perform service processing through the mutual matching of the mode matching module, the mode preparation module, the self-service processing module, the VR auxiliary processing module, the VR interaction device and the VR operation device, and is complete in design, high in universality, safety and processing efficiency, low in operation difficulty and high in acceptability.
2. The self-service operation method based on the VR technology can realize matching with a plurality of different crowds for business processing, and is comprehensive in design; the universality, the safety and the treatment efficiency are high, the operation difficulty is low, and the acceptability is high.
3. The computer readable storage medium can realize the matching of the guiding mode matching module, the mode preparation module, the self-service processing module, the VR auxiliary processing module, the VR interaction device and the VR operation device, further realize the matching of a plurality of different crowds for business processing, has the advantages of complete design, universality, safety and processing efficiency, low operation difficulty and strong acceptability, and effectively improves the operability of the self-service operation method based on the VR technology.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are needed in the description of the embodiments or the prior art will be briefly described, and it is obvious that the drawings in the description below are some embodiments of the present invention, and other drawings can be obtained according to the drawings without inventive effort for a person skilled in the art.
FIG. 1 is a block diagram of a self-service operating system based on VR technology as described in embodiment 1 of the present invention;
FIG. 2 is a schematic diagram of a pattern matching module according to embodiment 1 of the present invention;
FIG. 3 is a block diagram of a mode preparation module according to embodiment 1 of the present invention;
FIG. 4 is a block diagram of a VR assisted processing module as described in example 1 of the present invention;
FIG. 5 is a block diagram of a self-service processing module according to embodiment 1 of the present invention;
fig. 6 is a flowchart of a self-service operation method based on VR technology in embodiment 2 of the present invention.
Detailed Description
The preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings so that the advantages and features of the present invention can be more easily understood by those skilled in the art, thereby making clear and defining the scope of the present invention.
In the description of the present invention, it should be noted that the described embodiments of the present invention are some, but not all embodiments of the present invention; all other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
In the description of the present invention, it should be noted that the terms "first," "second," and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present invention, unless explicitly specified and defined otherwise, the terms "mode matching module", "mode preparation module", "self-service processing module", "VR auxiliary processing module", "VR interaction device", "VR operation device", "detection period", "usage area", "interaction interface", "voice data", "feedback signal", "touch action", "self-service interaction operation", "wearing integrity", "VR interaction image", "holding fit", "VR interaction operation", "user presence detection module", "voice broadcast module", "feedback signal transmission module", "broadcast signal", "self-service mode", "VR auxiliary operation mode", "self-service mode preparation module", "VR auxiliary mode preparation module", "user positioning device", "VR interaction device transmission module", "VR operation device transmission module", "head position information", "hand position information", "integrity threshold", "fit threshold", "start signal", "operation option", "touch area", "card insertion port", "banknote placement port", "interaction interface control module", "touch action capturing module", "interaction feedback module", "image monitoring module", "help call module", "reverse wearing" are to be understood in a broad sense. The specific meaning of the above terms in the present invention will be understood in specific cases by those of ordinary skill in the art.
In describing the present invention, it should be noted that: VR (Virtual Reality) is a virtual reality technology.
Example 1
The present embodiment provides a self-service operation system based on VR technology, as shown in fig. 1 to 5, including: the system comprises a mode matching module, a mode preparation module, a self-service processing module, a VR auxiliary processing module, VR interaction equipment and VR operation equipment; the pattern matching module is provided with a use area and a detection time period; an interactive interface is configured in the self-service processing module; correspondingly, the mode matching module, the mode preparation module, the self-service processing module, the VR auxiliary processing module, the VR interaction device and the VR operation device are all carried on the self-service terminal device; and the self-service terminal equipment and the using area are provided with closed glass protection cabins, and the glass protection cabins are provided with cabins capable of opening and closing.
Specifically, the pattern matching module is configured to detect a first user according to the detection time period and the usage area, and obtain voice data of the first user; the pattern matching module sends a first feedback signal or a second feedback signal to the pattern preparation module based on the voice data; the pattern matching module comprises: the system comprises a user in-place detection module, a first voice broadcasting module and a feedback signal sending module, wherein a pickup, a voice analysis chip and power amplifier equipment are arranged in the first voice broadcasting module; the user presence detection module is used for detecting whether the first user exists in the use area or not every the detection time period; if yes, the user in-place detection module sends a broadcast signal to the first voice broadcast module; the first voice broadcasting module is used for controlling the power amplifier device to prompt the first user to select a self-service mode or a VR auxiliary operation mode in a voice mode according to the broadcasting signal; the first voice broadcasting module acquires the voice data through the sound pick-up, and the first voice broadcasting module recognizes keywords in the voice data through the voice analysis chip; the first voice broadcasting module generates the first feedback signal or the second feedback signal corresponding to the self-service mode or the VR auxiliary operation mode respectively based on the keywords; the feedback signal sending module is used for sending the first feedback signal or the second feedback signal to the mode preparation module; in this embodiment, the detection time period is not specifically limited, and the smaller the detection time period is, the more real-time performance of the device can be represented; correspondingly, the mode matching module is designed by considering that all types of terminal equipment are used by users, and some middle-aged people with autonomous learning ability and proficiency in interactive operation can say that the self-help mode or the self-help operation and other sentences contain the self-help operation, and the first voice broadcasting module can identify that the users need to perform the self-help operation, so that a first feedback signal is generated; correspondingly, the senior group can say that the sentence containing "auxiliary" such as "auxiliary operation" or "VR auxiliary", the first voice broadcasting module can identify that the user needs to perform VR auxiliary operation, so as to generate a second feedback signal; in this embodiment, the keywords in the voice data, i.e. "self-help" or "auxiliary", may be modified and configured, so as to satisfy more types of users.
Specifically, the mode preparation module includes: the device comprises a self-service mode preparation module, a VR auxiliary mode preparation module and a sound box, wherein the self-service mode preparation module and the VR auxiliary mode preparation module are connected with the sound box through a power amplifier circuit; the self-service mode preparation module is used for starting the self-service processing module according to the first feedback signal, and controlling the sound equipment to broadcast the use instruction of the self-service processing module to the first user through the power amplification circuit; the VR auxiliary mode preparation module is used for starting the VR auxiliary processing module according to the second feedback signal, and controlling the sound equipment to broadcast the use instruction of the VR auxiliary processing module to the first user through the power amplifier circuit; correspondingly, in the present embodiment, the first feedback signal and the second feedback signal are not limited to any form of pulse signal or wireless transmission signal; the corresponding instruction broadcast is externally broadcast through the power amplifier devices on the self-service mode preparation module and the VR auxiliary mode preparation module, and the user is informed of specific operation steps; for example: the use instructions of the self-service processing module can be as follows: please the user to pay attention to the information displayed on the lower interactive screen, and performing following operation on the interactive screen according to the information by touch control; the VR assistance processing module may be described as follows: please pay attention to the lifting devices and the conveying devices all around, please keep standing, do not move, and wait for the following operation according to voice feedback or physical feedback after the lifting devices and the conveying devices are operated; in this embodiment, the first user refers broadly to a user who uses the self-service terminal device to a financial institution, and is not limited in detail herein.
Specifically, the self-service processing module is used for starting the interactive interface and capturing touch actions of the first user on the interactive interface; the self-service processing module executes self-service interaction operation based on the touch action; the self-service processing module comprises: the system comprises an interactive interface control module, a touch control action capturing module and an interactive feedback module, wherein a card inserting port, an induction port and a banknote placing port are configured in the interactive feedback module; the interactive interface control module is used for starting the interactive interface and outputting operation options in the interactive interface; the touch control action capturing module is used for capturing the touch control action of the operation options on the interactive interface and identifying a touch control area of the touch control action; the touch control action capturing module sends an interaction signal to the interaction feedback module according to the touch control area; the interaction feedback module is used for executing the self-service interaction operation according to the interaction signal, and the self-service interaction operation comprises: opening the card insertion port, the sensing port or the banknote placement port; in this embodiment, the self-service processing module is a terminal host made of a common display screen, a processor and an interaction port, and a user performs touch operation on the display screen and performs screen sensing identification, so that a touch area of the user is determined according to matching of the screen and the interaction interface; finally, the options touched by the user are identified, and each port is controlled to carry out interactive feedback through an interactive feedback module; for example: when the user selects the deposit option, the screen can prompt the deposit without card or the deposit with card; when a user selects card-free deposit, a screen prompts to input a card number, and after the user finishes inputting the card number and checking information, the interactive feedback module controls the banknote placing port to be opened and reports a request to place the banknote in a voice mode; when the user selects card deposit, the screen prompts to insert or place the card in the sensing area; at the moment, the interactive feedback module controls the card inserting port and the annular prompting lamps around the sensing port to flash, so as to prompt a user to perform interactive operation; the self-service processing module is mainly used for meeting the requirements of people who can operate by themselves, and under the premise of VR operation, the self-service people are considered, so that the applicability of the system and the equipment is improved.
Specifically, the VR assistance processing module is configured to transmit the VR interaction device and the VR operation device to the first user; the VR assisted processing module includes: the device comprises user positioning equipment, a VR interaction equipment transmission module, a VR operation equipment transmission module and a second voice broadcasting module; the VR interactive equipment transmission module and the VR operating equipment transmission module are arranged corresponding to the use area, the VR interactive equipment transmission module is provided with a lifting mechanism, and the lifting mechanism is provided with a first electric manipulator and a first tray; the VR operation equipment conveying module is provided with a conveying track encircling the use area, the conveying track is provided with a conveying mechanism, and the conveying mechanism is provided with a second electric manipulator and a second tray; the lifting mechanism and the first electric manipulator are both in communication connection with the VR interactive device transmission module; the transmission mechanism and the second electric manipulator are both in communication connection with the VR operation device transmission module; in this embodiment, wireless transmission technologies, such as bluetooth transmission and network transmission, are used for the communication connection; the user positioning device is used for capturing head position information and hand position information of the first user in the using area; the VR interactive device transmission module is used for controlling the first electric manipulator to grasp the VR interactive device into the first tray, controlling the lifting mechanism to convey the VR interactive device to a position corresponding to the head of the first user according to the head position information, and sending a first in-place signal to the second voice broadcasting module; the VR operation device transmission module is configured to control the second electric manipulator to grasp the VR operation device into the second tray, control the transmission mechanism to move along the transmission track to a position corresponding to the hand of the first user according to the hand position information, and send a second in-place signal to the second voice broadcast module; the second voice broadcasting module is used for prompting the first user to wear the VR interaction device and the VR operation device according to the first presence signal and the second presence signal respectively; in this embodiment, a panoramic image capturing device is disposed in the user positioning device, and is configured to capture a whole body image of a user in a use area, so as to analyze head position information and hand position information of the user; correspondingly, the VR interaction device is a VR helmet, and the VR operation device is a VR operation lever; correspondingly, the VR interactive device transmission module and the VR operating device transmission module can specifically set a placement area according to the specifications and architecture design of the carried self-service terminal device; the VR interactive device transmission module and the VR operation device transmission module are designed to be transmission modules capable of realizing transmission around the periphery of a user; for example: a retractable rotary gripper, etc.; through the guide of the mutual equipment transmission module of VR and VR operating device transmission module, further improved the adaptation to the senior crowd, do not need the study and the thinking of senior crowd, directly transmit the mutual equipment of VR and VR operating device to human bearing end: the head and the hands are more in accordance with ergonomics; correspondingly, after the VR interaction device and the VR operation device are in place, the second voice broadcasting module carries out voice prompt again, so that the user can know the using steps more briefly, the user can be guided to use the device better, and the use experience of the user is greatly improved.
Specifically, the VR interactive device is configured to output a VR interactive image according to the wearing integrity of the first user on the VR interactive device; the VR operation device is used for prompting the first user to perform VR interactive operation according to the holding fit degree of the first user to the VR operation device; the VR interaction device and the VR operation device are respectively provided with a first sensor and a second sensor, the first sensor is provided with an integrity threshold, and the second sensor is provided with a fit threshold; the first sensor is used for detecting the wearing integrity of the first user for the VR interactive device and comparing the wearing integrity with the integrity threshold; if the wearing integrity is not smaller than the integrity threshold, the first sensor controls the VR interaction device to output VR interaction images; the second sensor is used for detecting the holding fit degree of the first user to the VR operation device and comparing the holding fit degree with the fit degree threshold; if the holding fit degree is not smaller than the fit degree threshold, the second sensor controls the VR operation device to vibrate, and controls the second voice broadcasting module to prompt the first user that the vibration is the VR interactive operation starting signal; in this embodiment, the first sensor and the second sensor are both touch sensors, and the first sensor is disposed at several fixed positions inside the VR headset, such as the hindbrain, temple, top of the head, and forehead; therefore, if the wearing integrity obtained by the first sensors at the positions is not smaller than the integrity threshold, the user is indicated to wear completely, at the moment, the VR helmet outputs VR images, and the user is prompted to start VR adaptation; correspondingly, the second sensor is arranged at the holding position which accords with the ergonomics on the VR operating rod; when the holding fit degree detected by the second sensor is not less than the fit degree threshold, the user is indicated to hold the VR operating rod tightly, the VR operating rod vibrates at the moment, the second voice broadcasting module informs that VR interactive operation can be started if the VR operating rod vibrates, and the user can swing the VR operating rod to interact with a trigger scene in the VR image; after that, the user processes the business and other operations through the client program preset in the VR image, and guides the client to operate correctly, thus avoiding incorrect operation; through VR interaction equipment and VR operation equipment, business transaction based on VR technology is carried out on senior personnel, and users do not need to learn and use the business immediately after wearing the business; on one hand, the freshness of the user is improved, on the other hand, the applicability of the product is improved, meanwhile, the waiting of the elderly people in the manual window is avoided, and the resource waste of the self-service terminal equipment is avoided.
Specifically, the VR assistance processing module further includes: the image monitoring module is arranged above the corresponding use area, and a wide-angle camera is arranged on the image monitoring module; the image monitoring module monitors abnormal use conditions of the first user on the VR interaction device and the VR operation device through the wide-angle camera, and the image monitoring module controls the help calling module to send help seeking signals to a background end of a mechanism where the VR auxiliary processing module is located according to the abnormal use conditions; the abnormal use condition includes: the user reversely wears the VR interaction device, the VR interaction device drops and the VR operation device drops; correspondingly, in the present embodiment, the abnormal use condition is not limited to the above, and any operation against the normal use program is counted into the abnormal use condition; at the moment, the image monitoring module can judge events such as misoperation of a user or falling of the user, emergency and the like; the image monitoring module controls the help calling module to send help signals to the background end of the mechanism where the VR auxiliary processing module is located, and then help is called for staff of the mechanism; the self-service operation system based on the VR technology described in the embodiment can flexibly match the business processing modes of a plurality of crowds with different requirements, reduces the operation difficulty of the type of user on equipment and improves the convenience of operation and the experience of the type of user relative to the aged crowds; the system is extremely high in humanized design, has extremely high product competitiveness in consideration of safety and practicability, and fills the gap of the prior art.
Example 2
The embodiment provides a self-service operation method based on VR technology, as shown in FIG. 6, comprising the following steps:
s100, setting a detection time period and a use area; configuring a self-service processing module, a VR auxiliary processing module, an interactive interface, VR interactive equipment and VR operation equipment;
specifically, in this embodiment, the self-service operation method based on VR technology is applied to self-service terminal equipment; the smaller the detection time period is, the more real-time performance can be embodied; the use area is an area around the self-service terminal equipment; VR interaction device and VR operating device are VR helmet and VR action bars respectively.
S200, detecting a first user based on the detection time period and the use area, and acquiring voice data of the first user; starting the self-service processing module or the VR auxiliary processing module based on the voice data;
the step S200 specifically includes:
s210, detecting whether the first user exists in the use area every the detection time period; if yes, prompting the first user to select a self-service mode or a VR auxiliary operation mode in a voice manner;
s220, acquiring the voice data, identifying keywords in the voice data, and starting the self-service processing module or the VR auxiliary processing module based on the keywords.
S300, when the self-service processing module is started, the self-service processing module starts the interactive interface and captures touch actions of the first user on the interactive interface, and the self-service processing module executes self-service interactive operation based on the touch actions;
the step S300 specifically includes:
s310, the self-service processing module starts the interactive interface and outputs operation options in the interactive interface;
s320, the self-service processing module captures the touch action of the first user on the operation options on the interactive interface, and identifies a touch area corresponding to the touch action;
s330, the self-service processing module executes the self-service interaction operation based on the touch area, wherein the self-service interaction operation comprises: opening the card inserting port or the banknote placing port.
S400, when the VR auxiliary processing module is started, the VR auxiliary processing module transmits the VR interaction device and the VR operation device to the first user; the VR interaction device outputs VR interaction images according to the wearing integrity of the first user on the VR interaction device; the VR operation device prompts the first user to conduct VR interactive operation according to the holding fit degree of the first user to the VR operation device;
The step S400 specifically includes:
s410, capturing head position information and hand position information of the first user in the using area by the VR auxiliary processing module;
s420, the VR auxiliary processing module transmits the VR interactive device to the first user according to the head position information and generates a first in-place signal;
s430, the VR auxiliary processing module transmits the VR operation device to the first user according to the hand position information and generates a second in-place signal;
s440, the VR auxiliary processing module prompts the first user to wear the VR interaction device and the VR operation device according to the first presence signal and the second presence signal respectively;
s450, an integrity threshold is set on the VR interaction device, and the VR interaction device detects the wearing integrity of the first user on the VR interaction device and compares the wearing integrity with the integrity threshold; if the wearing integrity is not smaller than the integrity threshold, the VR interaction device controls the VR interaction device to output the VR interaction image;
s460, a laminating degree threshold is arranged on the VR operation device, and the VR operation device detects the holding laminating degree of the first user to the VR operation device and compares the holding laminating degree with the laminating degree threshold; if the holding fit degree is not smaller than the fit degree threshold, the VR operation device controls the VR operation device to vibrate, and the VR operation device controls the second voice broadcast module to prompt the first user that the vibration is a starting signal of VR interactive operation;
Correspondingly, step S400 further includes: monitoring abnormal use conditions of the first user on the VR interaction device and the VR operation device, and sending a help seeking signal to a background terminal according to the abnormal use conditions; the abnormal use condition includes: the user reversely wears the VR interaction device, the VR interaction device or the VR operation device to fall.
Example 3
The present embodiment provides a computer-readable storage medium including:
the storage medium is configured to store computer software instructions for implementing the VR technology-based self-service operation method of embodiment 2, and the computer software instructions include a program configured to execute the VR technology-based self-service operation method; specifically, the executable program may be built in the VR technology-based self-service operation system of embodiment 1, so that the VR technology-based self-service operation system may implement the VR technology-based self-service operation method of embodiment 2 by executing the built-in executable program.
Further, the computer readable storage medium provided in the present embodiment may be any combination of one or more readable storage media, where the readable storage media includes an electric, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof.
Compared with the prior art, the self-service operation system, the method and the medium based on the VR technology can be matched with a plurality of different crowds for business processing through the system, and an effective design thought is provided for the system through the method, and the design is complete; the system has high universality, safety and treatment efficiency, low operation difficulty and high acceptability; the experience of the user is improved, and the gap of the prior art is made up.
The foregoing embodiment of the present invention has been disclosed with reference to the number of embodiments for the purpose of description only, and does not represent the advantages or disadvantages of the embodiments.
It will be appreciated by those of ordinary skill in the art that all or part of the steps of implementing the above embodiments may be implemented by hardware, or a program implemented by a program to instruct related hardware may be stored in a computer readable storage medium, where the storage medium may be a read-only memory, a magnetic disk or an optical disk, etc.
The foregoing description is only illustrative of the present invention and is not intended to limit the scope of the invention, and all equivalent structures or equivalent processes or direct or indirect application in other related technical fields are included in the scope of the present invention.
Claims (8)
1. A VR technology-based self-service operating system, comprising: the system comprises a mode matching module, a mode preparation module, a self-service processing module, a VR auxiliary processing module, VR interaction equipment and VR operation equipment; the pattern matching module is provided with a detection time period and a use area; an interactive interface is configured in the self-service processing module;
the pattern matching module is used for identifying a first user according to the detection time period and the use area and acquiring voice data of the first user; the pattern matching module sends a first feedback signal or a second feedback signal to the pattern preparation module based on the voice data;
the mode preparation module is used for starting the self-service processing module or the VR auxiliary processing module according to the first feedback signal or the second feedback signal;
the self-service processing module is used for starting the interactive interface and capturing touch control actions of the first user on the interactive interface; the self-service processing module executes self-service interaction operation based on the touch action;
the VR assistance processing module is configured to transmit the VR interaction device and the VR operation device to the first user;
The VR interaction device is used for outputting VR interaction images according to the wearing integrity of the first user on the VR interaction device;
the VR operation device is used for prompting the first user to perform VR interactive operation according to the holding fit degree of the first user to the VR operation device;
the VR assisted processing module includes: the device comprises user positioning equipment, a VR interaction equipment transmission module, a VR operation equipment transmission module and a second voice broadcasting module; the VR interactive device transmission module and the VR operating device transmission module are arranged corresponding to the use area, a lifting mechanism is arranged on the VR interactive device transmission module, and a first electric manipulator and a first tray are arranged on the lifting mechanism; the VR operation equipment conveying module is provided with a conveying track encircling the use area, the conveying track is provided with a conveying mechanism, and the conveying mechanism is provided with a second electric manipulator and a second tray; the lifting mechanism and the first electric manipulator are both in communication connection with the VR interactive device transmission module; the transmission mechanism and the second electric manipulator are both in communication connection with the VR operation device transmission module;
the user positioning device is used for capturing head position information and hand position information of the first user in the using area;
The VR interactive device transmission module is used for controlling the first electric manipulator to grasp the VR interactive device into the first tray, controlling the lifting mechanism to convey the VR interactive device to a position corresponding to the head of the first user according to the head position information, and sending a first in-place signal to the second voice broadcasting module;
the VR operation device transmission module is configured to control the second electric manipulator to grasp the VR operation device into the second tray, control the transmission mechanism to move along the transmission track to a position corresponding to the hand of the first user according to the hand position information, and send a second in-place signal to the second voice broadcast module;
the second voice broadcasting module is used for prompting the first user to wear the VR interaction device and the VR operation device according to the first presence signal and the second presence signal respectively;
the VR interaction device and the VR operation device are respectively provided with a first sensor and a second sensor, the first sensor is provided with an integrity threshold, and the second sensor is provided with a fit threshold;
The first sensor is used for detecting the wearing integrity of the first user for the VR interactive device and comparing the wearing integrity with the integrity threshold; if the wearing integrity is not smaller than the integrity threshold, the first sensor controls the VR interactive device to output the VR interactive image;
the second sensor is used for detecting the holding fit degree of the first user to the VR operation device and comparing the holding fit degree with the fit degree threshold; if the holding fit degree is not smaller than the fit degree threshold, the second sensor controls the VR operation device to vibrate, and the second sensor controls the second voice broadcasting module to prompt the first user that the vibration is a starting signal of VR interactive operation.
2. The VR technology based self-service operating system of claim 1, wherein: the pattern matching module comprises: the system comprises a user in-place detection module, a first voice broadcasting module and a feedback signal sending module, wherein power amplifier equipment, a pickup and a voice analysis chip are arranged in the first voice broadcasting module;
the user presence detection module is used for detecting whether the first user exists in the use area or not every the detection time period; if yes, the user in-place detection module sends a broadcast signal to the first voice broadcast module;
The first voice broadcasting module is used for controlling the power amplifier device to prompt the first user to select a self-service mode or a VR auxiliary operation mode in a voice mode according to the broadcasting signal; the first voice broadcasting module acquires the voice data through the sound pick-up, and the first voice broadcasting module recognizes keywords in the voice data through the voice analysis chip; the first voice broadcasting module generates the first feedback signal or the second feedback signal corresponding to the self-service mode or the VR auxiliary operation mode respectively based on the keywords;
the feedback signal transmitting module is configured to transmit the first feedback signal or the second feedback signal to the mode preparation module.
3. The VR technology based self-service operating system of claim 1, wherein: the mode preparation module includes: the device comprises a self-service mode preparation module, a VR auxiliary mode preparation module and a sound box, wherein the self-service mode preparation module and the VR auxiliary mode preparation module are connected with the sound box through a power amplifier circuit;
the self-service mode preparation module is used for starting the self-service processing module according to the first feedback signal, and controlling the sound equipment to broadcast the use instruction of the self-service processing module to the first user through the power amplification circuit;
The VR auxiliary mode preparation module is used for starting the VR auxiliary processing module according to the second feedback signal, and controlling the sound equipment to broadcast the use instruction of the VR auxiliary processing module to the first user through the power amplifier circuit.
4. The VR technology-based self-service operating system of any one of claims 1-3, wherein: the self-service processing module comprises: the system comprises an interactive interface control module, a touch control action capturing module and an interactive feedback module, wherein a card inserting port and a banknote placing port are configured in the interactive feedback module;
the interactive interface control module is used for starting the interactive interface and outputting operation options in the interactive interface;
the touch control action capturing module is used for capturing the touch control action of the first user on the operation options on the interactive interface and identifying a touch control area corresponding to the touch control action; the touch control action capturing module sends an interaction signal to the interaction feedback module according to the touch control area;
the interaction feedback module is used for executing the self-service interaction operation according to the interaction signal, and the self-service interaction operation comprises: opening the card inserting port or the banknote placing port.
5. The VR technology based self-service operating system of claim 1, wherein: the VR assistance processing module further includes: the image monitoring module is arranged above the corresponding use area, and a wide-angle camera is arranged on the image monitoring module; the image monitoring module monitors abnormal use conditions of the first user on the VR interaction device and the VR operation device through the wide-angle camera, and the image monitoring module controls the help calling module to send help seeking signals to the background end of the mechanism where the VR auxiliary processing module is located according to the abnormal use conditions.
6. The VR technology based self-service operating system of claim 5, wherein: the abnormal use condition includes: the user reversely wears the VR interaction device, the VR interaction device or the VR operation device to fall.
7. The self-service operation method based on the VR technology is characterized by comprising the following steps of:
setting a detection time period and a use area; configuring a self-service processing module, a VR auxiliary processing module, an interactive interface, VR interactive equipment and VR operation equipment;
Detecting a first user based on the detection time period and the use area, acquiring voice data of the first user, and starting the self-service processing module or the VR auxiliary processing module based on the voice data;
when the self-service processing module is started, the self-service processing module starts the interactive interface and captures touch actions of the first user on the interactive interface, and the self-service processing module executes self-service interactive operation based on the touch actions;
when the VR assisted processing module is started, the VR assisted processing module transmits the VR interaction device and the VR operation device to the first user; the VR interaction device outputs VR interaction images according to the wearing integrity of the first user on the VR interaction device; the VR operation device prompts the first user to conduct VR interactive operation according to the holding fit degree of the first user to the VR operation device;
the VR assisted processing module includes: the device comprises user positioning equipment, a VR interaction equipment transmission module, a VR operation equipment transmission module and a second voice broadcasting module; the VR interactive device transmission module and the VR operating device transmission module are arranged corresponding to the use area, a lifting mechanism is arranged on the VR interactive device transmission module, and a first electric manipulator and a first tray are arranged on the lifting mechanism; the VR operation equipment conveying module is provided with a conveying track encircling the use area, the conveying track is provided with a conveying mechanism, and the conveying mechanism is provided with a second electric manipulator and a second tray; the lifting mechanism and the first electric manipulator are both in communication connection with the VR interactive device transmission module; the transmission mechanism and the second electric manipulator are both in communication connection with the VR operation device transmission module;
The user positioning device is used for capturing head position information and hand position information of the first user in the using area;
the VR interactive device transmission module is used for controlling the first electric manipulator to grasp the VR interactive device into the first tray, controlling the lifting mechanism to convey the VR interactive device to a position corresponding to the head of the first user according to the head position information, and sending a first in-place signal to the second voice broadcasting module;
the VR operation device transmission module is configured to control the second electric manipulator to grasp the VR operation device into the second tray, control the transmission mechanism to move along the transmission track to a position corresponding to the hand of the first user according to the hand position information, and send a second in-place signal to the second voice broadcast module;
the second voice broadcasting module is used for prompting the first user to wear the VR interaction device and the VR operation device according to the first presence signal and the second presence signal respectively;
The VR interaction device and the VR operation device are respectively provided with a first sensor and a second sensor, the first sensor is provided with an integrity threshold, and the second sensor is provided with a fit threshold;
the first sensor is used for detecting the wearing integrity of the first user for the VR interactive device and comparing the wearing integrity with the integrity threshold; if the wearing integrity is not smaller than the integrity threshold, the first sensor controls the VR interactive device to output the VR interactive image;
the second sensor is used for detecting the holding fit degree of the first user to the VR operation device and comparing the holding fit degree with the fit degree threshold; if the holding fit degree is not smaller than the fit degree threshold, the second sensor controls the VR operation device to vibrate, and the second sensor controls the second voice broadcasting module to prompt the first user that the vibration is a starting signal of VR interactive operation.
8. A computer readable storage medium, wherein a computer program is stored on the computer readable storage medium, which when executed by a processor, implements the steps of the VR technology based self-service method of claim 7.
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