CN107590548A - Power consumer work dispatching method and storage medium - Google Patents
Power consumer work dispatching method and storage medium Download PDFInfo
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Abstract
A kind of power consumer work dispatching method and storage medium, wherein method comprise the following steps, obtain customer attribute information, business demand information, business personnel's characteristic information, route planning information；Business weight coefficient is determined according to customer attribute information and business demand information, timeliness weight coefficient is determined according to business demand information and route planning information, business score is obtained according to business weight coefficient and timeliness weight coefficient, the high request of business score, which obtains, preferentially sends work.Solve the problems, such as that electrical consumer sends work.
Description
Technical field
The present invention relates to curstomer's site to service preferred work dispatching method field, more particularly to a kind of optimizes power consumer experience
Work dispatching method and storage medium.
Background technology
Existing curstomer's site sends work pattern to be generally basede on task and sends work, does not consider business handling specific properties and enterprise
Industry customer Service Standard；Similar sends work pattern based on distances travelled, only using arrival time as sending work standard；It is above-mentioned several
Send work pattern not can solve large enterprise sends man-hour effect, the integrity service efficiency of enterprise to be asked in business procedure at the scene
Topic.
The content of the invention
For this reason, it may be necessary to provide a kind of new power consumer work dispatching method and storage medium, solve power consumer and send work
Problem.
To achieve the above object, a kind of power consumer work dispatching method is inventor provided, is comprised the following steps, obtains user
Attribute information, business demand information, business personnel's characteristic information, route planning information；
Business weight coefficient is determined according to customer attribute information and business demand information, according to business demand information and path
Planning information determines timeliness weight coefficient, and business score, business score are obtained according to business weight coefficient and timeliness weight coefficient
High request obtains and preferentially sends work.
Specifically, the customer attribute information includes user type, customer location；
The business demand information includes class of service information, age information；
Business personnel's characteristic information includes type service proficiency, business personnel's positional information；
Business weight coefficient is determined according to user type and class of service information；
Timeliness weight coefficient is determined according to age information and route planning information.
Further, in addition to step, the high request of business score are preferential in the high business personnel of same type service proficiency
Send work.
Preferably, in addition to subscriber storehouse and non-subscriber storehouse；The subscriber storehouse and non-subscriber storehouse are used
In customer attribute information, business demand information corresponding to storage user.
A kind of power consumer sends work storage medium, and the storage medium performs step when being run, and obtains user property
Information, business demand information, business personnel's characteristic information, route planning information；
Business weight coefficient is determined according to customer attribute information and business demand information, according to business demand information and path
Planning information determines timeliness weight coefficient, and business score, business score are obtained according to business weight coefficient and timeliness weight coefficient
High request obtains and preferentially sends work.
Specifically, the customer attribute information includes user type, customer location；
The business demand information includes class of service information, age information；
Business personnel's characteristic information includes type service proficiency, business personnel's positional information；
The storage medium performs step when being run：
Business weight coefficient is determined according to user type and class of service information；
Timeliness weight coefficient is determined according to age information and route planning information.
Further, the storage medium performs step when being run, and the high request of business score is in same type service
The high business personnel of proficiency preferentially sends work.
Preferably, in addition to subscriber storehouse and non-subscriber storehouse；The storage medium operationally performs step, institute
Subscriber storehouse and non-subscriber storehouse is stated to be used to store customer attribute information corresponding to user, business demand information.
Prior art is different from, above-mentioned technical proposal, to sending work condition to be screened, preferably solves by many aspects
Power customer sends solving the problems, such as work efficiency rate.
Brief description of the drawings
Fig. 1 is the power consumer work dispatching method flow chart described in the specific embodiment of the invention；
Embodiment
To describe the technology contents of technical scheme, construction feature, the objects and the effects in detail, below in conjunction with specific reality
Apply example and coordinate accompanying drawing to be explained in detail.
All types of service models is established for Electricity customers demand, weight is established for power customer importance, adds power supply
The customer service of enterprise accepts check requirements, with reference to business personnel's feature, the path distance of business personnel and certain client, this path away from
From and estimate arrival time etc. and can be included in route planning information, we can pass through aid or auxiliary software
Service handling personnel are calculated from current location, next client and the time for accepting completion.
Business personnel's feature：Including skilful service degree, if can the complete independently operation, the attribute such as whether ask for leave.
Subscriber storehouse：Subscriber storehouse refers to user and passes through the channels such as power grid website, power network APP, electric power customer service, business hall
User's set that appointment business is dropped in handle is carried out, can be deposited by special storage medium.
Non- subscriber storehouse：Refer to user's set that non-appointment business is dropped in handle.It is different from subscriber library storage.
The subscriber storehouse and non-subscriber storehouse are used to store customer attribute information corresponding to user, business demand letter
Breath.
Business history library：Refer to electric field service business history and handle situation record intersection.
Business demand information includes class of service information, age information：Class of service information can include increase-volume charge, side
Case answer, malfunction elimination, circuit reparation etc., age information are the completion time limit of service request.To history power marketing scene
Business handling situation (procedure links duration, field operation duration etc.) founding mathematical models.
Customer attribute information：, can be according to reality including low-voltage customer, high voltage customer, enterprise customer, resident etc.
Need to establish.The weight of business can determine according to customer attribute information and business demand information：In specific embodiment, we
Can determine business weight coefficient according to user type and class of service information, for example, successively from high pressure, low pressure is non-resident, low pressure
The business weight coefficient of the foundation such as resident from high to low successively decreases, and to circuit reparation, malfunction elimination, scheme is replied, increase-volume is charged
Business weight coefficient also successively decreases setting.Reservation reception, business hall live (or 95598) are accepted simultaneously etc. and to establish weight radix.
Power supply enterprise's service handling check requirements：Different sales services, which are accepted, requires the time limit.
The user profile of the inventive method is obtained and directly can obtained in real time when user accesses, and can also be held in advance
Row step：Establish subscriber storehouse and non-subscriber storehouse；By the subscriber storehouse described in above method and non-subscriber storehouse
Pre-establish, and for storing customer attribute information corresponding to user, business demand information.
In the particular embodiment, referring to Fig. 1, the inventive method, which may begin at step S100, obtains user property letter
Breath, business demand information, business personnel's characteristic information, route planning information；
S102 determines business weight coefficient according to customer attribute information and business demand information, according to business demand information and
Route planning information determines timeliness weight coefficient,
The customer attribute information includes user type, customer location；
The business demand information includes class of service information, age information；
Business personnel's characteristic information includes type service proficiency, business personnel's positional information；
Business weight coefficient is determined according to user type and class of service information；
Timeliness weight coefficient is determined according to age information and route planning information.
S104 obtains business score further according to business weight coefficient and timeliness weight coefficient, and the high request of business score obtains
Preferentially send work.
Specifically send work process：
1) multiple business personnels are at same place (equipment is positioned at certain limit, if GPS location is in the range of 30 meters),
Current each staff's feature is taken, using work at present personnel characteristics as sending work condition to start to calculate, is obtained from subscriber storehouse
Take client for information about, the model that the business that its needs is handled is taken out from business history library is used as with reference to contrasting, and calculates visitor
Family weights of importance, service handling check requirements, its enlightening karr collection is taken, by power supply enterprise's service handling check requirements, to complete
For the purpose of this time live traffic accepts deadline minimum, taking backtracking search to fall row needs to complete the time of the live traffic；
In same business, by skilful service personnel assignment to its related skilled work, fellow users proficiency is identical to send work at random；
If 2) one place only one staff, take work at present personnel characteristics, using work at present personnel characteristics as
Send work condition to start to calculate, take subscriber storehouse, the model for the business that its needs is handled is taken out from history library, calculate client's weight
The property wanted weight, service handling check requirements, enlightening karr collection is taken, it is existing to complete this time by power supply enterprise's service handling check requirements
For the purpose of the service handling deadline minimum of field, taking backtracking search, row needs to complete the time of the live traffic；From reservation
The Electricity customers site attribute for being taken in user library in certain time limit and (wanting finishing service to handle in such as 3 days), calculate active user with
Next user distance and arrival time, if having user to belong to completes task in limited time, preferentially send work；Sent in limited time if no user belongs to
Work task, then get and reach and handle deadline most short task and carry out sending work；
If 3) without subscriber storehouse, the non-subscriber storehouse of a certain amount of (wanting finishing service to handle in such as 3 days) is taken, in history
The model for the business that its needs is handled is taken out in storehouse；Client's weights of importance is calculated, service handling check requirements, takes enlightening karr
Collection, arranging needs to complete the time of the live traffic；Multiple business personnels take current each staff special at same place
Sign, using work at present personnel characteristics as sending work condition to start to calculate；The electricity consumption in certain time limit is taken from non-subscriber storehouse
Customer site attribute；In same business, by skilful service personnel assignment to its related skilled work, fellow users proficiency phase
It is same to send work at random；If one place only one staff, active user and next user distance and arrival time are calculated, if having
User belongs to completes task in limited time, preferentially sends work；If no user belongs to sends work task in limited time, get when reaching and handling completion
Between most short task carry out sending work.
Combine the work efficiency of enterprise staff, client's significance level, client's reservation, business handling evaluation of employee, distance
Etc. many factors, enterprise can be improved to a certain extent and does work efficiency rate, CSAT.
In the embodiment that some are simplified, including five business personnel A (being familiar with high pressure business), B (are familiar with low pressure business),
C (is familiar with malfunction elimination), and D (learn on the job employee, can not complete independently business), E (asks for leave)
The family of business three is dropped in handle in reservation:XYZ,
Wherein X user type is the non-resident user of low pressure, and business demand receives money to handle increase-volume；
Y user type is high pressure resident, and business demand is to handle dress table；
Z user type is the non-resident user of high pressure, and business demand replies to handle new clothes power supply plan；
The weight score value of user type and business demand can set and adjust according to demand, in this example, final X business
Weight 10, Y business weight 30, Z business weight 60
The family xyz of the business of dropping in handle three is not preengage,
Wherein x user type is the non-resident user of high pressure, and business demand receives money to handle increase-volume, and y user type is
High pressure resident, business demand is handles the inspection of the scene of a crime, and z user type is the non-resident user of high pressure, and business demand is to do
Manage new clothes power supply plan to reply, x business weight 10, y business weight 30, z business weight 60；
Wherein y, z need the finishing service in 3 days to handle, and age information is 3 days, and x needs to complete task in 5 days, when
It is 5 to imitate information.
Business history library：After history reaches user scene, the non-resident increase-volume of business handling duration low pressure receives money 20 minutes；Dress
Table 40 minutes；High pressure new clothes power supply plan replies 60 minutes.
Assuming that electric power enterprise internal examination timeliness：Low pressure business needs to complete in 3 days, and timeliness authority is according to remaining time
Length is incremented by；High pressure business needs to complete in 60 days, and timeliness weight is incremented by according to remaining time length.
Timeliness weight coefficient can use following backtracking algorithm：Each ring of the operation flow is retrieved from business history library
Section handles situation, as high pressure operation flow is needed by " business application ", " formulation power supply plan " (3-5 working days), " supplier of electricity
Case is audited " (1-2 working days), " answer power supply plan " (1-2 working days), " contract signing " (3-10 working days), " business charge
(1-2 working days) ", " dress table connects electric (5-10 working days) ", " power transmission (1 working day) " etc. service link, are committed to user
The business handling deadline is timeliness benchmark, calculates the free time △ T for the business for being currently needed for handling, if △ T are less than 2
Working day, then business weight coefficient △ k=15, if the working day of 2 working days≤△ T≤5, △ k=12, if 6 working days≤
The working day of △ T≤9, then △ k=9, if the working day of 9 working days≤△ T≤12, △ k=3；If △ T>12 working days, then △ k
=1；Low pressure operation flow is needed by " business application ", " data collection ", " inspection of the scene of a crime ", " answer power supply plan ", " contract
The links such as signing ", trace-back process such as high pressure business.
1) after A, B, C, D working, teams and groups' meeting is ended in electric company, user X, Y,
Z is subscribed to by modes such as network, phones wants scene to make house calls, assuming that ABC positions are identical,
In the case that the distance time is the same, corresponding remaining timeliness weight coefficient ratio for 6,3,1 (backtracking algorithm,
See above), electric company's to the families of XYZ tri- point path planning is known according to customer position information
Information, the Length Weight ratio of distance is respectively 2,1,2 in acquisition approach planning information, then calculates
Timeliness weight coefficient be respectively 12,3,2.Final to start to send work, calculating process is as follows：
| Calculating process | Send worker person | |
| X | 10*6*2=120 | B |
| Y | 30*3*1=90 | Y |
| Z | 60*1*2=120 | A |
It is initial to send work to calculate to be scored at elder generation in the case where multi-service person needs to send work according to above-mentioned score value, it is preferential right
X, Z carry out business personnel's feature adaptation, select the business personnel that the field of being good at is consistent with pending business, finally draw and send work result：
A sends work to Z；B sends work to X；C sends work to Y；D not automatic job distributions.
2) assume that A is completed after business, it is necessary to send work again to it, user X, Y, Z reservation
Want scene to make house calls, send again man-hour, business weight is all identical, then only considers timeliness weight system
Number, then it is that route planning information proportion is 1,2,1, then now to correspond to the timeliness authority ratio calculated
The timeliness weight coefficient of calculating is 9,3,1, and calculating process is as follows
| Calculating process | Send worker person | |
| X | 9*1=9 | A |
| Y | 3*2=6 | |
| Z | 1*1=1 |
According to said process, draw and send work result：
A sends work to send work reason to X：Time-critical tasks send work only to consider timeliness weight coefficient.
3) after A, B, C working, teams and groups' meeting is ended in electric company, no user reservation needs
Handle, take and screened compared with short duration, obtain user z1, y1, corresponding remaining timeliness authority is 2,1 (meter
Calculation mode is using backtracking algorithm), electric company to y1, the route planning information weight of z1 places distance
Respectively 1,1, start to send work, calculating process is as follows
| Calculating process | Send worker person | |
| y1 | 30*2*1=60 | C |
| z1 | 60*1*1=60 | A |
According to said process, draw and send work result：
A sends work to send work to y1 to z1, C.
After said process, employee B is not sent temporarily, therefore is relaxed duration limitation and taken not preengage again and handle user, and B is entered
Row sends work, sends work x.To sum up, the inventive method is reached by the way that the affecting parameters in power consumer processing procedure are quantified
For power consumer characteristic send the effect of work, solve and send work inefficient in the prior art, specific aim is not strong, Wu Faman
The problem of sufficient user's request.
The present invention can also be that a kind of power consumer sends work storage medium, and the storage medium performs step when being run
Suddenly, customer attribute information, business demand information, business personnel's characteristic information, route planning information are obtained；
Business weight coefficient is determined according to customer attribute information and business demand information, according to business demand information and path
Planning information determines timeliness weight coefficient, and business score, business score are obtained according to business weight coefficient and timeliness weight coefficient
High request obtains and preferentially sends work.
Specifically, the customer attribute information includes user type, customer location；
The business demand information includes class of service information, age information；
Business personnel's characteristic information includes type service proficiency, business personnel's positional information；
The storage medium performs step when being run：
Business weight coefficient is determined according to user type and class of service information；
Timeliness weight coefficient is determined according to age information and route planning information.
Further, the storage medium performs step when being run, and the high request of business score is in same type service
The high business personnel of proficiency preferentially sends work.
Preferably, in addition to subscriber storehouse and non-subscriber storehouse；The storage medium operationally performs step, institute
Subscriber storehouse and non-subscriber storehouse is stated to be used to store customer attribute information corresponding to user, business demand information.
Power consumer of the present invention sends work storage medium to solve to send work inefficient in the prior art, and specific aim is not strong, nothing
Method meets the problem of user's request.
It should be noted that herein, such as first and second or the like relational terms are used merely to a reality
Body or operation make a distinction with another entity or operation, and not necessarily require or imply and deposited between these entities or operation
In any this actual relation or order.Moreover, term " comprising ", "comprising" or its any other variant are intended to
Nonexcludability includes, so that process, method, article or terminal device including a series of elements not only include those
Key element, but also the other element including being not expressly set out, or it is this process, method, article or end also to include
The intrinsic key element of end equipment.In the absence of more restrictions, limited by sentence " including ... " or " including ... "
Key element, it is not excluded that other key element in the process including the key element, method, article or terminal device also be present.This
Outside, herein, " being more than ", " being less than ", " exceeding " etc. are interpreted as not including this number；" more than ", " following ", " within " etc. understand
It is to include this number.
It should be understood by those skilled in the art that, the various embodiments described above can be provided as method, apparatus or computer program production
Product.These embodiments can use the embodiment in terms of complete hardware embodiment, complete software embodiment or combination software and hardware
Form.All or part of step in the method that the various embodiments described above are related to can by program come instruct the hardware of correlation come
Complete, described program can be stored in the storage medium that computer equipment can be read, for performing the various embodiments described above side
All or part of step described in method.The computer equipment, include but is not limited to：Personal computer, server, general-purpose computations
It is machine, special-purpose computer, the network equipment, embedded device, programmable device, intelligent mobile terminal, intelligent home device, wearable
Smart machine, vehicle intelligent equipment etc.；Described storage medium, include but is not limited to：RAM, ROM, magnetic disc, tape, CD, sudden strain of a muscle
Deposit, USB flash disk, mobile hard disk, storage card, memory stick, webserver storage, network cloud storage etc..
The various embodiments described above are with reference to method, equipment (system) and the computer program product according to embodiment
Flow chart and/or block diagram describe.It should be understood that can be by every in computer program instructions implementation process figure and/or block diagram
One flow and/or the flow in square frame and flow chart and/or block diagram and/or the combination of square frame.These computers can be provided
Programmed instruction is to the processor of computer equipment to produce a machine so that passes through the finger of the computing device of computer equipment
Order, which produces, to be used to realize what is specified in one flow of flow chart or multiple flows and/or one square frame of block diagram or multiple square frames
The device of function.
These computer program instructions may be alternatively stored in the computer that computer equipment can be guided to work in a specific way and set
In standby readable memory so that the instruction being stored in the computer equipment readable memory produces the manufacture for including command device
Product, the command device is realized to be referred in one flow of flow chart or multiple flows and/or one square frame of block diagram or multiple square frames
Fixed function.
These computer program instructions can be also loaded on computer equipment so that performed on a computing device a series of
Operating procedure is to produce computer implemented processing, so as to which the instruction performed on a computing device is provided for realizing in flow
The step of function of being specified in one flow of figure or multiple flows and/or one square frame of block diagram or multiple square frames.
Although the various embodiments described above are described, those skilled in the art once know basic wound
The property made concept, then other change and modification can be made to these embodiments, so embodiments of the invention are the foregoing is only,
Not thereby the scope of patent protection of the present invention, every equivalent structure made using description of the invention and accompanying drawing content are limited
Or equivalent flow conversion, or other related technical areas are directly or indirectly used in, similarly it is included in the patent of the present invention
Within protection domain.
Claims (8)
1. a kind of power consumer work dispatching method, it is characterised in that comprise the following steps, obtain customer attribute information, business demand
Information, business personnel's characteristic information, route planning information；
Business weight coefficient is determined according to customer attribute information and business demand information, according to business demand information and path planning
Information determines timeliness weight coefficient, obtains business score according to business weight coefficient and timeliness weight coefficient, business score is high
Request obtains and preferentially sends work.
2. power consumer work dispatching method according to claim 1, it is characterised in that the customer attribute information includes user
Type, customer location；
The business demand information includes class of service information, age information；
Business personnel's characteristic information includes type service proficiency, business personnel's positional information；
Business weight coefficient is determined according to user type and class of service information；
Timeliness weight coefficient is determined according to age information and route planning information.
3. power consumer work dispatching method according to claim 2, it is characterised in that also high including step, business score
Request preferentially sends work in the high business personnel of same type service proficiency.
4. power consumer work dispatching method according to claim 1, it is characterised in that also including subscriber storehouse and non-reservation
User library；The subscriber storehouse and non-subscriber storehouse are used to store customer attribute information corresponding to user, business demand letter
Breath.
5. a kind of power consumer sends work storage medium, it is characterised in that the storage medium performs step when being run, and obtains
Customer attribute information, business demand information, business personnel's characteristic information, route planning information；
Business weight coefficient is determined according to customer attribute information and business demand information, according to business demand information and path planning
Information determines timeliness weight coefficient, obtains business score according to business weight coefficient and timeliness weight coefficient, business score is high
Request obtains and preferentially sends work.
6. power consumer according to claim 5 sends work storage medium, it is characterised in that the customer attribute information includes
User type, customer location；
The business demand information includes class of service information, age information；
Business personnel's characteristic information includes type service proficiency, business personnel's positional information；
The storage medium performs step when being run：
Business weight coefficient is determined according to user type and class of service information；
Timeliness weight coefficient is determined according to age information and route planning information.
7. power consumer according to claim 6 sends work storage medium, it is characterised in that the storage medium is being run
Shi Zhihang steps, the high request of business score preferentially send work in the high business personnel of same type service proficiency.
8. power consumer according to claim 5 sends work storage medium, it is characterised in that also including subscriber storehouse and non-
Subscriber storehouse；The storage medium operationally performs step, and the subscriber storehouse and non-subscriber storehouse are used to store
Customer attribute information, business demand information corresponding to user.
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| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
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| CN112202613A (en) * | 2020-09-30 | 2021-01-08 | 中国联合网络通信集团有限公司 | Optical cable fault processing method, device, equipment and computer readable storage medium |
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| CN108549949A (en) * | 2018-03-29 | 2018-09-18 | 重庆柚瓣家科技有限公司 | Community service personnel send optimization system |
| CN109165823A (en) * | 2018-08-07 | 2019-01-08 | 成都科普威信息技术有限责任公司 | A kind of method and system of power supply station's intelligence worksheet processing |
| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
| CN109040970B (en) * | 2018-08-15 | 2022-04-05 | 中国平安人寿保险股份有限公司 | Service planning handling method based on cloud computing and terminal equipment |
| CN111626609A (en) * | 2020-05-27 | 2020-09-04 | 北京思特奇信息技术股份有限公司 | Telecommunication service handling method, device and storage medium |
| CN112202613A (en) * | 2020-09-30 | 2021-01-08 | 中国联合网络通信集团有限公司 | Optical cable fault processing method, device, equipment and computer readable storage medium |
| CN112202613B (en) * | 2020-09-30 | 2023-03-24 | 中国联合网络通信集团有限公司 | Optical cable fault processing method, device, equipment and computer readable storage medium |
| CN117764459A (en) * | 2024-02-22 | 2024-03-26 | 山邮数字科技(山东)有限公司 | enterprise management system and method based on intelligent data analysis and processing |
| CN117764459B (en) * | 2024-02-22 | 2024-04-26 | 山邮数字科技(山东)有限公司 | Enterprise management system and method based on intelligent data analysis and processing |
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