CN104616237A - 24-hour intelligent government affair self-help system - Google Patents
24-hour intelligent government affair self-help system Download PDFInfo
- Publication number
- CN104616237A CN104616237A CN201510097456.9A CN201510097456A CN104616237A CN 104616237 A CN104616237 A CN 104616237A CN 201510097456 A CN201510097456 A CN 201510097456A CN 104616237 A CN104616237 A CN 104616237A
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- self
- terminal
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- government affairs
- network
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Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The invention relates to a 24-hour intelligent government affair self-help system which comprises a remote service terminal and self-help service terminals, wherein the self-help service terminals are connected with the remote service terminal by network terminals through the network; the remote service terminal comprises a display screen I and a voice camera I; each self-help service terminal comprises a display screen II and a voice camera II. When a user is on business at the self-help service terminal, the voice camera II shoots video and audio information of the user and transmits the video and audio information of the user to the display screen I of the remote service terminal by the network, a worker at the remote end shoots video and audio information by the voice camera I and transmits the video and audio information to the display screen II for display so as to guide the user to carry out form filling work, consultation service and the like. By enabling the workers to be centralized at the remote service end and distributing the self-help service terminals at the positions such as communities, government service halls and public entertainment places, the utilization rate of human resources of the government departments is improved, and meanwhile, working time of the government departments can meet the requirements of the users.
Description
Technical field
The present invention relates to a kind of government affairs self-aid system, be specifically related to a kind of 24 hours intelligent government affairs self-aid systems.
Background technology
Traditional Basic Government window-unit, the departmental service limited times such as such as public security, the tax, industry and commerce, education, municipal administration, health, there are the masses is not able to come the work hours, the bottleneck problem that the quitting time does not do.There is the unbalanced pressure of business in window-unit of basic unit simultaneously, make human resources occupancy high, but human resources utilization leads low.And the drawback that window-unit of basic unit presence service quality can not be supervised in time, can not better improve service satisfaction.
Summary of the invention
The present invention, in order to overcome the deficiency of above technology, provides one and alleviates the unbalanced pressure of window-unit of basic unit business, improves human resources utilization and leads and improve 24 hours intelligent government affairs self-aid systems of window-unit's service time.
The present invention overcomes the technical scheme that its technical matters adopts:
This 24 hours intelligent government affairs self-aid systems, the self-service terminal comprising Remote Terminals for Weather Servics and be connected with Remote Terminals for Weather Servics network by the network terminal, wherein, Remote Terminals for Weather Servics comprises display screen I and voice camera I, self-service terminal comprises display screen II and voice camera II, described display screen I carries out video and transmission of speech information by the network terminal and voice camera II, and described display screen II carries out video and transmission of speech information by the network terminal and voice camera I.
In order to realize with no paper operation, above-mentioned self-service terminal also comprises electronics and fills out unit, and described electronics is filled out unit and is connected to data storage terminal by the network terminal.
Conveniently shooting certificate photo, above-mentioned self-service terminal also comprises camera and printer, and described camera and printer are connected to data storage terminal by the network terminal.
For the ease of defrayment, above-mentioned self-service terminal also comprises the payment system for paying, and described payment system is connected to data storage terminal by the network terminal.
In order to improve security, also comprise the self-service government affairs booth that all round closure front end is provided with revolving door, described revolving door cuts out locking by electronic lock and self-service government affairs booth, and described revolving door side is provided with identity card identifier II, and described identity card identifier II is connected to electronic lock.
In order to improve security further, also comprise the Identification of Images device be installed on revolving door, described Identification of Images device is connected to electronic lock.
Conveniently queue up, keep good order, also comprise and be arranged at Self-Service booth queue machine on one side, described queue machine is connected to electronic lock.
In order to improve security, above-mentioned self-service terminal also comprises Fingerprint Identification Unit, and described Fingerprint Identification Unit is connected to data storage terminal by the network terminal.
Above-mentioned payment system comprises one or more the equipment in POS, micro-letter payment system, Alipay payment system.
The above-mentioned network terminal is the Internet or 3G/4G mobile network.
The invention has the beneficial effects as follows: when user carries out transacting business at self-service terminal, voice camera II takes the video/audio information of user, and by Internet Transmission to the display screen I of Remote Terminals for Weather Servics, the staff of remote port is by voice camera I capture video audio-frequency information, and be transmitted through the network to display screen II display, carry out filling in a form work, consulting service etc. to instruct user.By staff is concentrated on remote service end, and and autonomous service terminal is dispersed throughout the positions such as grass-roots unit of government, community, government services hall, public place, thus the human resources utilization that improve government department leads, make the working time of government department can meet the demand of user simultaneously, reduce job costs.
Accompanying drawing explanation
Fig. 1 is self-service terminal structural representation of the present invention;
Fig. 2 is system syndeton schematic diagram of the present invention
In figure, 1. self-service government affairs booth 2. revolving door 3. identity card identifier II 4. Identification of Images device 5. queue machine.
Embodiment
Below in conjunction with accompanying drawing 1, the present invention will be further described for accompanying drawing 2.
This 24 hours intelligent government affairs self-aid systems, the self-service terminal comprising Remote Terminals for Weather Servics and be connected with Remote Terminals for Weather Servics network by the network terminal, wherein, Remote Terminals for Weather Servics comprises display screen I and voice camera I, self-service terminal comprises display screen II and voice camera II, display screen I carries out video and transmission of speech information by the network terminal and voice camera II, and display screen II carries out video and transmission of speech information by the network terminal and voice camera I.Remote Terminals for Weather Servics can arrange the staff of functional government departments to carry out many classes of continual servicess in 24 hours of falling, when user carries out transacting business at self-service terminal, voice camera II takes the video/audio information of user, and by Internet Transmission to the display screen I of Remote Terminals for Weather Servics, the staff of remote port is by voice camera I capture video audio-frequency information, and be transmitted through the network to display screen II display, carry out filling in a form work, consulting service etc. to instruct user.By staff is concentrated on remote service end, and autonomous service terminal is dispersed throughout the positions such as community, government services hall, amusement public place, thus the human resources utilization that improve government department leads, make the working time of government department can meet the demand of user simultaneously, reduce job costs.
Self-service terminal also comprises electronics and fills out unit, and electronics is filled out unit and is connected to data storage terminal by the network terminal.Be positioned at Remote Terminals for Weather Servics staff can with user video while, being sent to electronics by needing the electrical form filled in by network fills out on unit, the requirement that user can fill out installment work personnel on unit at electronics is filled in, and sign electronically, final electronic spreadsheet is transmitted through the network to data storage terminal and preserves.Self-service terminal can also comprise Fingerprint Identification Unit, and Fingerprint Identification Unit is connected to data storage terminal by the network terminal.Filling out unit by electronics fills out single complete and after signature, user installation accreditation requires to carry out collection finger print information by Fingerprint Identification Unit, and the finger print information of collection is by storing in Internet Transmission to data storage terminal.Further increase security.
Self-service terminal also comprises camera and printer, and camera and printer are connected to data storage terminal by the network terminal.User can take certificate photo by camera in the process of transacting business, the certificate handled, files through network can be transferred to printer and print by Remote Terminals for Weather Servics simultaneously, printed certificate, file just can be taken away by user at the scene, further increase efficiency.
Self-service terminal can also comprise the payment system for paying, and payment system is connected to data storage terminal by the network terminal.User by payment system conveniently real-time defrayment, can further increase work efficiency.Payment system can be one or more the equipment in POS, micro-letter payment system, Alipay payment system.User is facilitated to pay efficiently according to actual conditions.The network terminal can be the Internet or 3G/4G mobile network.Connected by mobile networks such as 3G or 4G by the Internet wired connection or when being connected with spider lines, this 24 hours intelligent government affairs self-aid systems convenient are in office, and where territory can be arranged.
Can also comprise the self-service government affairs booth 1 that all round closure front end is provided with revolving door 2, revolving door 2 cuts out locking by electronic lock and self-service government affairs booth 1, and revolving door 2 side is provided with identity card identifier II 3, and identity card identifier II 3 is connected to electronic lock.Security when the self-service government affairs booth 1 closed can improve user's transacting business and privacy, user only has the I.D. by brushing oneself in identity card identifier II 3, electronic lock just can be made to open, and user just can open special 2 and enter in self-service government affairs booth 1 and carry out alternately with the staff of Remote Terminals for Weather Servics.Revolving door 2 can set up Identification of Images device 4, and Identification of Images device 4 is connected to electronic lock.When user is while identity card identifier II 3 brush I.D., Identification of Images device 4 pairs of user's face features identify, it is sent to Remote Terminals for Weather Servics, staff passes through face and the certificate photo comparison on I.D., think that identical rear control electronic lock is opened, therefore further increase security.Can also comprise and be arranged at Self-Service booth 1 queue machine 5 on one side, queue machine 5 is connected to electronic lock.Wait when entering outside Self-Service booth 1 when there being multiple user, its can on queue machine 5 number of getting, ensure that on-the-spot order.
Claims (10)
1. 24 hours intelligent government affairs self-aid systems, it is characterized in that: the self-service terminal comprising Remote Terminals for Weather Servics and be connected with Remote Terminals for Weather Servics network by the network terminal, wherein, Remote Terminals for Weather Servics comprises display screen I and voice camera I, self-service terminal comprises display screen II and voice camera II, described display screen I carries out video and transmission of speech information by the network terminal and voice camera II, and described display screen II carries out video and transmission of speech information by the network terminal and voice camera I.
2. 24 hours according to claim 1 intelligent government affairs self-aid systems, is characterized in that: described self-service terminal also comprises electronics and fills out unit, and described electronics is filled out unit and is connected to data storage terminal by the network terminal.
3. 24 hours according to claim 1 intelligent government affairs self-aid systems, it is characterized in that: described self-service terminal also comprises camera and printer, described camera and printer are connected to data storage terminal by the network terminal.
4. 24 hours according to claim 1 intelligent government affairs self-aid systems, it is characterized in that: described self-service terminal also comprises the payment system for paying, described payment system is connected to data storage terminal by the network terminal.
5. 24 hours as claimed in any of claims 1 to 4 intelligent government affairs self-aid systems, it is characterized in that: also comprise the self-service government affairs booth (1) that all round closure front end is provided with revolving door (2), described revolving door (2) cuts out locking by electronic lock and self-service government affairs booth (1), described revolving door (2) side is provided with identity card identifier II (3), and described identity card identifier II (3) is connected to electronic lock.
6. 24 hours according to claim 5 intelligent government affairs self-aid systems, is characterized in that: also comprise the Identification of Images device (4) be installed on revolving door (2), and described Identification of Images device (4) is connected to electronic lock.
7. 24 hours according to claim 5 intelligent government affairs self-aid systems, is characterized in that: also comprise and be arranged at Self-Service booth (1) queue machine (5) on one side, described queue machine (5) is connected to electronic lock.
8. 24 hours according to claim 3 intelligent government affairs self-aid systems, it is characterized in that: described self-service terminal also comprises Fingerprint Identification Unit, described Fingerprint Identification Unit is connected to data storage terminal by the network terminal.
9. 24 hours according to claim 4 intelligent government affairs self-aid systems, is characterized in that: described payment system comprises one or more the equipment in POS, micro-letter payment system, Alipay payment system.
10. 24 hours according to claim 1 intelligent government affairs self-aid systems, is characterized in that: the described network terminal is the Internet or 3G/4G mobile network.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510097456.9A CN104616237A (en) | 2015-03-05 | 2015-03-05 | 24-hour intelligent government affair self-help system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510097456.9A CN104616237A (en) | 2015-03-05 | 2015-03-05 | 24-hour intelligent government affair self-help system |
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| CN104616237A true CN104616237A (en) | 2015-05-13 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201510097456.9A Pending CN104616237A (en) | 2015-03-05 | 2015-03-05 | 24-hour intelligent government affair self-help system |
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105225177A (en) * | 2015-09-14 | 2016-01-06 | 福建风林火山信息技术有限公司 | A kind of law court's self-help serving system and method for servicing thereof |
| CN106296542A (en) * | 2016-08-12 | 2017-01-04 | 西安鼎蓝通信技术有限公司 | A kind of government affairs information querying method and device |
| CN106846661A (en) * | 2017-03-21 | 2017-06-13 | 广州市华标科技发展有限公司 | One kind entry and exit self-help certificate handling devices and methods therefor |
| CN107370923A (en) * | 2017-07-18 | 2017-11-21 | 四川云物益邦科技有限公司 | Device for certificate photo IMAQ |
| CN108280788A (en) * | 2018-01-18 | 2018-07-13 | 上海龙鹦信息技术有限公司 | A kind of integration self-service machine |
| CN108345950A (en) * | 2018-03-07 | 2018-07-31 | 江苏国泰新点软件有限公司 | A kind of teleaction service terminal and business handling method |
| CN108540719A (en) * | 2018-04-10 | 2018-09-14 | 平安科技（深圳）有限公司 | Shoot method, apparatus, computer equipment and the storage medium of photo |
| CN109685701A (en) * | 2018-12-25 | 2019-04-26 | 山东劳动职业技术学院（山东劳动技师学院） | A kind of autonomous service terminal of E-Government with remote monitoring function |
| CN113096259A (en) * | 2021-04-15 | 2021-07-09 | 江西方兴科技有限公司 | Multi-service function highway miniature service area |
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Patent Citations (5)
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| US20050171907A1 (en) * | 2004-01-30 | 2005-08-04 | Lewis John M. | Interconnected remote banking facilities and method |
| CN101533502A (en) * | 2009-04-27 | 2009-09-16 | 北京立联票务有限公司 | Internet real-name electronic commerce system for selling and obtaining ticket in self-service manner |
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105225177A (en) * | 2015-09-14 | 2016-01-06 | 福建风林火山信息技术有限公司 | A kind of law court's self-help serving system and method for servicing thereof |
| CN106296542A (en) * | 2016-08-12 | 2017-01-04 | 西安鼎蓝通信技术有限公司 | A kind of government affairs information querying method and device |
| CN106846661A (en) * | 2017-03-21 | 2017-06-13 | 广州市华标科技发展有限公司 | One kind entry and exit self-help certificate handling devices and methods therefor |
| CN107370923A (en) * | 2017-07-18 | 2017-11-21 | 四川云物益邦科技有限公司 | Device for certificate photo IMAQ |
| CN108280788A (en) * | 2018-01-18 | 2018-07-13 | 上海龙鹦信息技术有限公司 | A kind of integration self-service machine |
| CN108345950A (en) * | 2018-03-07 | 2018-07-31 | 江苏国泰新点软件有限公司 | A kind of teleaction service terminal and business handling method |
| CN108540719A (en) * | 2018-04-10 | 2018-09-14 | 平安科技（深圳）有限公司 | Shoot method, apparatus, computer equipment and the storage medium of photo |
| CN109685701A (en) * | 2018-12-25 | 2019-04-26 | 山东劳动职业技术学院（山东劳动技师学院） | A kind of autonomous service terminal of E-Government with remote monitoring function |
| CN113096259A (en) * | 2021-04-15 | 2021-07-09 | 江西方兴科技有限公司 | Multi-service function highway miniature service area |
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| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20150513 |
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| RJ01 | Rejection of invention patent application after publication |