CN103218403A - System information processing method and platform - Google Patents
System information processing method and platform Download PDFInfo
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- CN103218403A CN103218403A CN2013100896560A CN201310089656A CN103218403A CN 103218403 A CN103218403 A CN 103218403A CN 2013100896560 A CN2013100896560 A CN 2013100896560A CN 201310089656 A CN201310089656 A CN 201310089656A CN 103218403 A CN103218403 A CN 103218403A
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Abstract
The invention provides a system information processing method and a platform. The method comprises the following steps that an evaluation request for requesting the quality evaluation on a service system is received, the evaluation request comprises evaluation type marking codes, target attributive labels corresponding to the evaluation type marking codes are obtained according to the mapping relationship among the evaluation type marking codes, the pre-stored test point attributive labels and the evaluation types, target test points are obtained from a database according to the target attributive labels, target information data is obtained according to the target test points, and the quality evaluation results of the service system are obtained according to the target information data. The attributive labels are set for the test points, in addition, the mapping relationship between the test point attributive labels and the evaluation types is established, during the evaluation on the service system, the target information data used for the evaluation is obtained according to the evaluation types and the mapping relationship, the defect of repeated setting of the test points when the same service system is subjected to evaluation of different types is overcome, and the timeliness of the quality evaluation on the service system is improved.
Description
Technical field
The present invention relates to the information processing technology, relate in particular to a kind of system information processing method and platform.
Background technology
At present, before the quality of service system was assessed, needing was that service system is provided with corresponding test and appraisal point according to assessment request or assessment content in advance.After receiving assessment request, can be tested and assessed accordingly a little according to assessment request, according to the information data of test and appraisal point acquisition service system, again information data is carried out various analyzing and processing then, obtain quality assessment result to this service system.
In the prior art, when the quality of same service system is carried out dissimilar assessments, all need to reset corresponding test and appraisal point at dissimilar assessment request.In actual applications, may there be the overlapping of part test and appraisal point between the dissimilar assessment request, the part test and appraisal point that is same service system may be corresponding to dissimilar assessment request, when from different perspectives the quality of service system being assessed in the prior art, may there be the defective that repeats to be provided with the test and appraisal point for this service system.
Summary of the invention
The invention provides a kind of system information processing method and platform,, solve the defective that repeats to be provided with the test and appraisal point that exists in the prior art for service system by set a property for the test and appraisal point label and the test and appraisal point attribute tags of presetting and the mapping relations of evaluation type.
To achieve these goals, the invention provides a kind of system information processing method, comprising:
Receive the assessment request that request is carried out quality evaluation to service system, described assessment request comprises the evaluation type identification code;
According to described evaluation type identification code and the attribute tags of test and appraisal point of storage in advance and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with described evaluation type identification code;
According to described objective attribute target attribute label, from database, obtain target test and appraisal point;
According to described target test and appraisal point, obtain the target information data;
According to described target information data, obtain the quality assessment result of described service system.
To achieve these goals, the invention provides a kind of system information processing platform, comprising:
Receiver module is used to the assessment request that the request that receives is carried out quality evaluation to service system, and described assessment request comprises the evaluation type identification code;
Acquisition module, be used for according to described evaluation type identification code and the attribute tags of test and appraisal point of storage in advance and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with described evaluation type identification code, according to described objective attribute target attribute label, from database, obtain the target information data;
Evaluation module is used for obtaining the target information data, and according to described target information data, obtaining the quality assessment result of described service system according to described target test and appraisal point.
System information processing method provided by the invention and platform, receive the assessment request that request is carried out quality evaluation to service system, assessment request comprises the evaluation type identification code, according to the attribute tags of evaluation type identification code and the test and appraisal point that prestores and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with the evaluation type identification code, according to the objective attribute target attribute label, from database, obtain target test and appraisal point, according to target test and appraisal point, obtain the target information data, according to the target information data, the quality assessment result of acquisition service system.The present invention is by the label that sets a property for default test and appraisal point, and the test and appraisal point that will be provided with attribute tags is stored in the database, and the mapping relations between default test and appraisal point attribute tags and the evaluation type, when service system is carried out quality evaluation, can get access to the target test and appraisal point that is used to assess apace according to above-mentioned mapping relations, overcome in the prior art when same service system carried out dissimilar assessments, repeat to be provided with the defective of test and appraisal point, improved service system and carried out the ageing of quality evaluation for service system.
Description of drawings
A kind of system information processing method synoptic diagram that Fig. 1 provides for the embodiment of the invention;
A kind of system information processing platform structure synoptic diagram that Fig. 2 provides for the embodiment of the invention.
Embodiment
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
A kind of system information processing method synoptic diagram that Fig. 1 provides for the embodiment of the invention.In the present embodiment, the executive agent of this system information processing method can be the system information processing platform.As shown in Figure 1, this method may further comprise the steps:
101, receive the assessment request that request is carried out quality evaluation to service system, described assessment request comprises the evaluation type identification code.
Before step 101 reception request is carried out the assessment request of quality evaluation to service system, need respectively testing and assessing a little for service system correspondence to be assessed in advance, each test and appraisal point is stored in the database, and is that each test and appraisal point label that sets a property, this attribute tags are used to identify the type of test and appraisal.In the present embodiment, the system information processing platform can be analyzed default test and appraisal point, so that put the label that sets a property for test and appraisal according to analysis result, for example, before a certain function of service system is assessed, can obtain information such as number of times by the method for cluster analysis with this function associative operation and associative operation, then according to the associative operation that gets access to and the information such as number of times of associative operation, be the test and appraisal point relevant label that sets a property with this function.Further, set in advance the attribute tags of test and appraisal point and the mapping relations between the evaluation type, and the attribute tags of the test and appraisal point that will preset and the mapping relations between the evaluation type are stored in the system information processing platform, preferably, can adopt the attribute tags of test and appraisal point and the form storage of the mapping relations table between the evaluation type.
102, according to described evaluation type identification code and the attribute tags of test and appraisal point of storage in advance and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with described evaluation type identification code.
The system information processing platform receives assessment request, carry the evaluation type identification code in this assessment request, assessment request is used to ask the service system to be assessed to assess, this evaluation type identification code is used to identify the type of the assessment that service system is carried out, for example, evaluation type such as accuracy, convenience, consistance, operability.The system information processing platform is inquired about the attribute tags of the test and appraisal point of storing in advance and the mapping relations between the evaluation type according to this evaluation type identification code after receiving assessment request, can obtain the objective attribute target attribute label corresponding with this evaluation type identification code.
103,, from database, obtain target test and appraisal point according to described objective attribute target attribute label.
The system information processing platform is according to the objective attribute target attribute label that gets access to, and Query Database obtains corresponding target test and appraisal point from database, and wherein, the objective attribute target attribute label is the attribute tags of target test and appraisal point.
104, according to described target test and appraisal point, obtain the target information data.
In the present embodiment, the system information processing platform is before sending to each goal-based assessment object with target test and appraisal point, need obtain the user profile of each user object, user profile according to each user object, the attribute-bit of user object is set, and set in advance the mapping relations between evaluation type and the user object attribute-bit, the mapping relations that this is default are stored in the system information processing platform.After getting access to target test and appraisal point, evaluation type that inquiry prestores according to the evaluation type identification code and the mapping relations between the user object attribute-bit can be obtained the goal-based assessment object from each user object.The system information processing platform sends to each goal-based assessment object with this target test and appraisal point.Alternatively, can in target test and appraisal point, add the evaluation type identification code in the present embodiment, the target test and appraisal point that adds the evaluation type identification code is sent to each goal-based assessment object.Particularly, the system information processing platform can send each goal-based assessment object with the packet that carries the evaluation type identification code with getting access in target test and appraisal point and the evaluation type identification code encapsulated data packet.
105,, obtain the quality assessment result of described service system according to described target information data.
After each goal-based assessment object receives target test and appraisal point, return the target information data according to target test and appraisal point to the system information processing platform, the system information processing platform carries out statistical study to the target information data after receiving the target information data, obtain the quality assessment result of service system.Preferably, in the present embodiment, each goal-based assessment object can send to the system information processing platform with the packet that carries the target information data with the target information data encapsulation in a packet.Alternatively, adopt the service quality gap model that the target information data are carried out statistical study in the present embodiment, obtain quality assessment result.Further, the system information processing platform can also send to the ISP with quality assessment result, and the ISP improves the service system of assessment request correspondence according to this quality assessment result.The ISP finds influence the factor of service quality by quantitative test after getting access to quality assessment result, the corresponding surely improvement strategy of guidance system, and the ISP improves service system according to the improvement strategy of formulation.About the related content of service quality gap model, can repeat no more referring to relevant record of the prior art herein.
Alternatively, the system information processing platform can also be with report form output quality assessment result.Alternatively, the system information processing platform can also be stored quality assessment result, so that follow-up calling and inquiring about.
The system information processing method that present embodiment provides, receive the assessment request that request is carried out quality evaluation to service system, assessment request comprises the evaluation type identification code, according to the attribute tags of evaluation type identification code and the test and appraisal point that prestores and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with the evaluation type identification code, according to the objective attribute target attribute label, from database, obtain target test and appraisal point, according to target test and appraisal point, obtain the target information data, according to the quality assessment result of target information data acquisition service system.The present invention is by the label that sets a property for default test and appraisal point, and the test and appraisal point that will be provided with attribute tags is stored in the database, and the mapping relations between default test and appraisal point attribute tags and the evaluation type, when service system is carried out quality evaluation, can obtain the target test and appraisal point that is used to assess apace according to above-mentioned mapping relations, overcome when same service system carried out dissimilar assessments, repeat defective, improved service system and carried out the ageing of quality evaluation for the default test and appraisal point of service system.
Further, present embodiment is by setting in advance the mapping relations between evaluation type and the user object attribute-bit, after getting access to target test and appraisal point, can inquire about this mapping relations according to evaluation type, obtain the goal-based assessment object, solved in the prior art when quality of service system assessed the problem that goal-based assessment object location is wide in range relatively, thereby send target test and appraisal point to user object targetedly, can reduce executory cost.
With concrete application example, the system information processing method that present embodiment is provided describes below.Particularly, this system information processing method can be applied in the E-research system.The system information processing platform needed respectively test and assess a little for service system setting to be assessed in advance before receiving assessment request, each test and appraisal point is stored in the database, and is that each test and appraisal point label that sets a property, this attribute tags are used to identify a type of testing and assessing.The system information processing platform sets in advance the attribute tags of test and appraisal point and the mapping relations between the evaluation type, and in the attribute tags of the test and appraisal point that will preset and storage of the mapping relations between the evaluation type and the system information processing platform.Correspondingly, in the E-research system, the assessment request that the system information processing platform receives is the investigation request in the E-research system.Before receiving the investigation request, be that service system to be investigated is provided with the investigation problem according to various investigation purpose or investigation type in advance, each default investigation problem is stored in the database, and being the investigation problem label that sets a property, this attribute tags is used to identify the type of investigation problem.The system information processing platform sets in advance the attribute tags of investigation problem and the mapping relations between the investigation type, and the mapping relations between the attribute tags of the investigation problem that will preset and the investigation type are stored in the system information processing platform.
The system information processing platform receives the investigation request, carries investigation type identification sign indicating number in this investigation request, and the investigation request is used to ask the quality to service system to investigate, and this investigation type identification sign indicating number is used to identify the type of the investigation that the quality of service system is carried out.The system information processing platform is after receiving the investigation request, inquire about the attribute tags of the investigation problem of storing in advance and the mapping relations between the investigation type according to this investigation type identification sign indicating number, can obtain the objective attribute target attribute label corresponding, obtain the objective attribute target attribute label corresponding to system information processing platform in the present embodiment with this investigation type identification sign indicating number.Further, the system information processing platform obtains corresponding target investigation problem according to the objective attribute target attribute searching label database that gets access to from database, and wherein, the objective attribute target attribute label is the attribute tags of target investigation problem.From database, obtain target test and appraisal point corresponding to system information processing platform in the present embodiment according to the objective attribute target attribute label.
In the E-research system, after the system information processing platform gets access to target investigation problem, target investigation problem is sent to each target target of investication and study, be the process that system information processing platform in the present embodiment sends to target test and appraisal point the goal-based assessment object.Wherein, the target target of investication and study is corresponding to the goal-based assessment object in the present embodiment.Particularly, in the E-research system, before sending target investigation problem, the system information processing platform obtains the user profile of each target of investication and study, and according to the user profile of each target of investication and study, the attribute-bit of target of investication and study is set.The system information processing platform sets in advance the mapping relations between investigation type and the target of investication and study attribute-bit, and stores this mapping relations.The system information processing platform is according to this investigation type identification sign indicating number, investigation type that inquiry is default and the mapping relations between the target of investication and study attribute-bit, obtain the target of investication and study attribute-bit corresponding with this investigation type, the target of investication and study that the target of investication and study attribute-bit that obtains from each target of investication and study is then identified is as the target target of investication and study.In the E-research system, the system information processing platform can be investigated problem with target, is combined and packaged into the investigation questionnaire, sends to the target target of investication and study then.Alternatively, the system information processing platform can will be investigated questionnaire by modes such as note, internet, telephone polls and send to the target target of investication and study.The system information processing platform can be investigated questionnaire for this and add investigation type identification sign indicating number before sending the investigation questionnaire, and the investigation questionnaire that has added investigation type identification sign indicating number is sent to the target target of investication and study.
Further, the target target of investication and study receives after the investigation questionnaire, the investigation questionnaire is answered, obtain the questionnaire of answering, corresponding to the target data information in the present embodiment, the target target of investication and study can be answered this questionnaire by modes such as note, internet, phones, returns to the system information processing platform.
The system information processing platform is after receiving the questionnaire of answering, statistical study is carried out in answer to the investigation of the target in this questionnaire of answering problem, obtain quality assessment result, corresponding to system information processing platform in the present embodiment according to the quality assessment result of target information data acquisition service system.Further, the system information processing platform sends to the ISP with quality assessment result, and the ISP improves the corresponding service of investigation request according to this quality assessment result.Alternatively, adopt the service quality gap model that the questionnaire of answering is carried out statistical study and assessment in the present embodiment, obtain assessment result.The ISP finds influence the factor of service quality by quantitative test after getting access to quality assessment result, the corresponding surely improvement strategy of guidance system, and the ISP asks corresponding with service to be improved according to the improvement strategy of formulating to investigation.About the related content of service quality gap model, can repeat no more referring to relevant record of the prior art herein.
In this application example, before the quality of service system is investigated, the investigation problem is stored in the database, the attribute tags of investigation problem is set, when receiving the investigation request, according to the mapping relations between investigation request type and the investigation problem attribute tags, obtain target investigation problem, both solved the generation problem of investigation questionnaire, overcome each defective that all needs to generate in real time the investigation problem that existing E-research system exists again, improved the ageing of E-research according to the investigation request.Further, in E-research, by setting in advance the mapping relations between investigation type and the target of investication and study attribute-bit, after getting access to target investigation problem, the system information processing platform is inquired about this mapping relations according to the investigation type, obtain the target target of investication and study, solve the wide in range relatively problem in existing E-research aims of systems target of investication and study location, thereby targetedly target of investication and study has been investigated, can reduce the executory cost of E-research.
A kind of system information processing platform structure synoptic diagram that Fig. 2 provides for the embodiment of the invention.As shown in Figure 2, this system information processing platform comprises: receiver module 20, acquisition module 21, evaluation module 22.Wherein, receiver module 20 is used to the assessment request that the request that receives is carried out quality evaluation to service system, and assessment request comprises the evaluation type identification code.Acquisition module 21 is used for according to evaluation type identification code and the attribute tags of test and appraisal point of storage in advance and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with the evaluation type identification code, according to the objective attribute target attribute label, from database, obtain target test and appraisal point.Evaluation module 22 is used for obtaining the target information data according to described target test and appraisal point, and the quality assessment result of obtaining described service system according to described target information data.
Particularly, the system information processing platform comprises that also is provided with a module 23, be used for before receiver module 20 is receiving assessment request, for service system to be assessed the test and appraisal point is set in advance, each test and appraisal point is stored in the database, put the label that sets a property for each test and appraisal, this attribute tags is used to identify the type of test and appraisal point.In the present embodiment, the system information processing platform can be analyzed default test and appraisal point, so that put the label that sets a property for test and appraisal according to analysis result, for example, before a certain function of service system is assessed, can obtain information such as number of times by the method for cluster analysis with this function associative operation and associative operation, then according to the associative operation that gets access to and the information such as number of times of associative operation, be the test and appraisal point relevant label that sets a property with this function.The attribute tags of the default test and appraisal point of system information processing platform and the mapping relations between the evaluation type, and in the attribute tags of the test and appraisal point that will preset and storage of the mapping relations between the evaluation type and the system information processing platform, preferably, can adopt the attribute tags of test and appraisal point and the form storage of the mapping relations table between the evaluation type.
Receiver module 20 receives assessment request, carry the evaluation type identification code in this assessment request, assessment request is used to ask the quality to service system to be assessed to assess, this evaluation type identification code is used to identify the type of the assessment that the quality of service system is carried out, for example, evaluation type such as accuracy, convenience, consistance, operability.After receiving assessment request, acquisition module 21 is inquired about the attribute tags of the test and appraisal point of storing in advance and the mapping relations between the evaluation type according to this evaluation type identification code, can obtain the objective attribute target attribute label corresponding with this evaluation type identification code.Further, acquisition module 21 is according to the objective attribute target attribute label that gets access to, and Query Database obtains corresponding target test and appraisal point from database, and wherein, the objective attribute target attribute label is the attribute tags of target test and appraisal point.
After getting access to target test and appraisal point, evaluation module 22 obtains the target information data according to target test and appraisal point, further, according to these target information data, the quality assessment result of acquisition service system.Alternatively, in the present embodiment, a kind of specific implementation structure of evaluation module 22 comprises transmitting element 221, receiving element 222 and analytic unit 223.Wherein, transmitting element 221 is used for target test and appraisal point is sent to each goal-based assessment object.Receiving element 222 is used to receive the target information data that each goal-based assessment object returns according to target test and appraisal point.Analytic unit 223 is used for after receiving element 222 receives the target information data target information data being carried out statistical study, obtains the quality assessment result of described service system.
In the present embodiment, can also comprise an acquiring unit 224 in the evaluation module 22, this acquiring unit 224 is before transmitting element 221 sends to each goal-based assessment object with target test and appraisal point, need obtain the user profile of each user object, user profile according to each user object, the attribute-bit of user object is set, and sets in advance the mapping relations between evaluation type and the user object attribute-bit, and store this mapping relations.After getting access to target test and appraisal point, acquiring unit 224 is according to the inquiry of evaluation type identification code, and the mapping relations between evaluation type that prestores and the user object attribute-bit can be obtained the goal-based assessment object from each user object.Transmitting element 221 sends to each goal-based assessment object with this target test and appraisal point.Alternatively, transmitting element 221 can add the evaluation type identification code in the present embodiment in target test and appraisal point, and the target test and appraisal point that adds the evaluation type identification code is sent to each goal-based assessment object.Particularly, transmitting element 221 can send each goal-based assessment object with the packet that carries the evaluation type identification code with getting access in target test and appraisal point and the evaluation type identification code encapsulated data packet.
After each goal-based assessment object receives target test and appraisal point, obtain corresponding target information data, and the target information data are sent to receiving element 222 in the evaluation module 22 according to target test and appraisal point.Preferably, in the present embodiment, each goal-based assessment object can send to the packet that carries the target information data in the receiving element 222 with the target information data encapsulation in a packet.Analytic unit 223 carries out statistical study to each target information data after receiving element 222 receives the target information data, obtain the quality assessment result of service system.Alternatively, analytic unit 223 adopts the service quality gap model that evaluation information is carried out statistical study in the present embodiment, obtains quality assessment result.Further, transmitting element 221 can also send to the ISP with quality assessment result, and the ISP improves the service system of assessment request correspondence according to this quality assessment result.The ISP finds influence the factor of service quality by quantitative test after getting access to quality assessment result, the corresponding surely improvement strategy of guidance system, and the ISP improves service system according to the improvement strategy of formulation.About the related content of service quality gap model, can repeat no more referring to relevant record of the prior art herein.
Alternatively, the system information processing platform can also comprise an output module 24, and this output module 24 can be with report form output quality assessment result.Alternatively, all right memory module 25 of system information processing platform is used to store quality assessment result, so that follow-up calling and inquiring about.
The system information processing platform that present embodiment provides, receive the assessment request that request is carried out quality evaluation to service system, assessment request comprises the evaluation type identification code, according to the attribute tags of evaluation type identification code and the test and appraisal point that prestores and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with the evaluation type identification code, according to the objective attribute target attribute label, from database, obtain target test and appraisal point, according to target test and appraisal point, obtain the target information data, according to the quality assessment result of target information data acquisition service system.The present invention is by the label that sets a property for default test and appraisal point, this test and appraisal point that is provided with attribute tags is stored in the database, and the mapping relations between default test and appraisal point attribute tags and the evaluation type, when service system is carried out quality evaluation, obtaining target test and appraisal point according to these mapping relations has overcome when same service system carried out dissimilar assessments, repeat defective, improved service system and carried out the ageing of quality evaluation for the test and appraisal point of this service system setting.
Further, present embodiment is by setting in advance the mapping relations between evaluation type and the user object attribute-bit, after getting access to target test and appraisal point, can inquire about this mapping relations according to evaluation type, obtain the goal-based assessment object, solved in the prior art when quality of service system assessed the problem that goal-based assessment object location is wide in range relatively, thereby send target test and appraisal point to user object targetedly, can reduce executory cost.
With concrete application example, the system information processing platform that present embodiment is provided describes below.Particularly, can be applied in the E-research system by this system information processing platform.Before receiving assessment request, need respectively test and assess a little for service system setting to be assessed in advance, each test and appraisal point is stored in the database, and is that each test and appraisal point label that sets a property, this attribute tags are used to identify a type of testing and assessing.Module 23 is set the attribute tags of test and appraisal point and the mapping relations between the evaluation type are set, and store this default mapping relations.Correspondingly, in the E-research system, the assessment request that receiver module 20 receives is the investigation request in the E-research system, before receiving the investigation request, it is that service system to be investigated is provided with the investigation problem according to various investigation purpose or investigation type in advance that module 23 is set, each investigation problem is stored in the database, and is the investigation problem label that sets a property, this attribute tags is used to identify the type of investigation problem.Module 23 is set sets in advance the attribute tags of investigation problem and the mapping relations between the investigation type, and store this default mapping relations.
Receiver module 20 receives the investigation request, carries investigation type identification sign indicating number in this investigation request, and the investigation request is used to ask the quality to service system to investigate, and this investigation type identification sign indicating number is used to identify the type of the investigation that the quality of service system is carried out.After receiving the investigation request, acquisition module 21 is inquired about the attribute tags of the investigation problem of storing in advance and the mapping relations between the investigation type according to this investigation type identification sign indicating number, can obtain the objective attribute target attribute label corresponding with this investigation type identification sign indicating number, further, acquisition module 21 is according to the objective attribute target attribute searching label database that gets access to, obtain corresponding target investigation problem from database, wherein, the objective attribute target attribute label is the attribute tags of target investigation problem.Corresponding to acquisition module in the present embodiment 21 according to the evaluation type identification code and in advance the storage test and appraisal point attribute tags and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with the evaluation type identification code, according to the objective attribute target attribute label, from database, obtain target test and appraisal point.
In the E-research system, after acquisition module 21 gets access to target investigation problem, target investigation problem is sent to each target target of investication and study by evaluation module 22, be the process that evaluation module 22 in the present embodiment sends to target test and appraisal point the goal-based assessment object.Wherein, the target target of investication and study is corresponding to the goal-based assessment object in the present embodiment.Particularly, in the E-research system, before sending target investigation problem, the acquiring unit 224 in the evaluation module 22 obtains the user profile of each target of investication and study, and according to the user profile of each target of investication and study, the attribute-bit of target of investication and study is set.Acquiring unit 224 sets in advance the mapping relations between investigation type and the target of investication and study attribute-bit, and stores this mapping relations.Acquiring unit 224 is according to this investigation type identification sign indicating number, investigation type that inquiry is default and the mapping relations between the target of investication and study attribute-bit, obtain the target of investication and study attribute-bit corresponding with this investigation type, the target of investication and study that the target of investication and study attribute-bit that obtains from each target of investication and study is then identified is as the target target of investication and study.In the E-research system, transmitting element 221 can be investigated problem with target, is combined and packaged into the investigation questionnaire, sends to the target target of investication and study then.Alternatively, transmitting element 221 can will be investigated questionnaire by modes such as note, internet, telephone polls and send to the target target of investication and study.Transmitting element 221 can be investigated questionnaire for this and add investigation type identification sign indicating number before sending the investigation questionnaire, and the investigation questionnaire that has added investigation type identification sign indicating number is sent to the target target of investication and study.
Further, the target target of investication and study receives after the investigation questionnaire, and the investigation questionnaire is answered, and obtains the questionnaire of answering, and obtains the target information data corresponding to the evaluation module in the present embodiment 22.The target target of investication and study by modes such as note, internet, phones, returns to the receiving element 222 in the evaluation module 22 in the system information processing platform with this questionnaire of answering.
After receiving element 222 received the questionnaire of answering, statistical study was carried out in the answer of the target investigation problem in 223 pairs of these questionnaires of answering of analytic unit, obtains quality assessment result.According to the target information data, obtain the quality assessment result of service system corresponding to evaluation module in the present embodiment 22.Further, can also quality assessment result be sent to the ISP by transmitting element 221, the ISP improves the corresponding service of investigation request according to this quality assessment result.Alternatively, analytic unit 223 adopts the service quality gap model that the questionnaire of answering is carried out statistical study and assessment in the present embodiment, obtains quality assessment result.The ISP finds influence the factor of service quality by quantitative test after getting access to quality assessment result, the corresponding surely improvement strategy of guidance system, and the ISP asks corresponding with service to be improved according to the improvement strategy of formulating to investigation.About the related content of service quality gap model, can repeat no more referring to relevant record of the prior art herein.
In this application example, before the quality of service system is investigated, the investigation problem is stored in the database, the attribute tags of investigation problem is set, when receiving the investigation request, according to the mapping relations between investigation request type and the investigation problem attribute tags, obtain target investigation problem, both solved the generation problem of investigation questionnaire, overcome each defective that all needs to generate in real time the investigation problem that existing E-research system exists again, improved the ageing of E-research according to the investigation request.Further, in E-research, by setting in advance the mapping relations between investigation type and the target of investication and study attribute-bit, after getting access to target investigation problem, the system information processing platform is inquired about this mapping relations according to the investigation type, obtain the target target of investication and study, solve the wide in range relatively problem in existing E-research aims of systems target of investication and study location, thereby can investigate to target of investication and study targetedly, can reduce the executory cost of E-research.
It should be noted that at last: above each embodiment is not intended to limit only in order to technical scheme of the present invention to be described; Although the present invention is had been described in detail with reference to aforementioned each embodiment, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps some or all of technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the scope of various embodiments of the present invention technical scheme.
Claims (10)
1. a system information processing method is characterized in that, comprising:
Receive the assessment request that request is carried out quality evaluation to service system, described assessment request comprises the evaluation type identification code;
According to described evaluation type identification code and the attribute tags of test and appraisal point of storage in advance and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding with described evaluation type identification code;
According to described objective attribute target attribute label, from database, obtain target test and appraisal point;
According to described target test and appraisal point, obtain the target information data;
According to the target information data, obtain the quality assessment result of described service system.
2. system information processing method according to claim 1 is characterized in that, and is described according to described target test and appraisal point, obtains the target information data and comprises:
Described target test and appraisal point is sent to each goal-based assessment object;
Receive the target information data that each goal-based assessment object returns according to described target test and appraisal point.
3. system information processing method according to claim 1 and 2 is characterized in that, the assessment request that described reception request is carried out quality evaluation to service system comprises before:
Respectively test and assess a little for described service system setting in advance, each test and appraisal point is stored in the described database;
Put the label that sets a property for each test and appraisal, generate and store the attribute tags of described information data and the mapping relations between the evaluation type.
4. according to the system information processing method shown in the claim 2, it is characterized in that, comprise before described target test and appraisal point is sent to each goal-based assessment object:
According to described evaluation type identification code and default evaluation type and the mapping relations between the user object attribute-bit, from each user object, obtain described goal-based assessment object.
5. system information processing method according to claim 4, it is characterized in that, described according to described evaluation type identification code and default evaluation type and the mapping relations between the user object attribute-bit, comprise before from each user object, obtaining described goal-based assessment object:
Obtain the user profile of each user object;
According to the user profile of each user object, the attribute-bit of described user object is set.
6. a system information processing platform is characterized in that, comprising:
Receiver module is used to the assessment request that the request that receives is carried out quality evaluation to service system, and described assessment request comprises the evaluation type identification code;
Acquisition module, be used for according to described evaluation type identification code and the attribute tags of test and appraisal point of storage in advance and the mapping relations between the evaluation type, obtain the objective attribute target attribute label corresponding,, from database, obtain target test and appraisal point according to described objective attribute target attribute label with described evaluation type identification code;
Evaluation module is used for obtaining the target information data, and according to described target information data, obtaining the quality assessment result of described service system according to described target test and appraisal point.
7. system information processing platform according to claim 6 is characterized in that, described evaluation module comprises:
Transmitting element is used for described target test and appraisal point is sent to each goal-based assessment object;
Receiving element is used to receive the target information data that each goal-based assessment object returns according to described target test and appraisal point;
Analytic unit is used for after described receiving element receives described target information data described target information data being carried out statistical study, obtains the quality assessment result of described service system.
8. according to claim 6 or 7 described system information processing platforms, it is characterized in that, also comprise:
Module is set, be used for before described receiver module receives described assessment request, respectively test and assess a little for described service system setting in advance, each test and appraisal point is stored in the described database, put the label that sets a property for each test and appraisal, generate and store the attribute tags of described test and appraisal point and the mapping relations between the evaluation type.
9. according to the system information processing platform shown in the claim 7, it is characterized in that described evaluation module also comprises:
Acquiring unit is used for obtaining described goal-based assessment object according to described evaluation type identification code and default evaluation type and the mapping relations between the user object attribute-bit from each user object.
10. system information processing platform according to claim 9 is characterized in that described acquiring unit also is used to obtain the user profile of each user object, according to the user profile of each user object, the attribute-bit of described user object is set.
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