CN103218403B - system information processing method and platform - Google Patents
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- CN103218403B CN103218403B CN201310089656.0A CN201310089656A CN103218403B CN 103218403 B CN103218403 B CN 103218403B CN 201310089656 A CN201310089656 A CN 201310089656A CN 103218403 B CN103218403 B CN 103218403B
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- 238000013441 quality evaluation Methods 0.000 claims abstract description 22
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Abstract
The invention provides a system information processing method and a platform. The method comprises the following steps that an evaluation request for requesting the quality evaluation on a service system is received, the evaluation request comprises evaluation type marking codes, target attributive labels corresponding to the evaluation type marking codes are obtained according to the mapping relationship among the evaluation type marking codes, the pre-stored test point attributive labels and the evaluation types, target test points are obtained from a database according to the target attributive labels, target information data is obtained according to the target test points, and the quality evaluation results of the service system are obtained according to the target information data. The attributive labels are set for the test points, in addition, the mapping relationship between the test point attributive labels and the evaluation types is established, during the evaluation on the service system, the target information data used for the evaluation is obtained according to the evaluation types and the mapping relationship, the defect of repeated setting of the test points when the same service system is subjected to evaluation of different types is overcome, and the timeliness of the quality evaluation on the service system is improved.
Description
Technical field
The present invention relates to the information processing technology, more particularly, to a kind of system information processing method and platform.
Background technology
At present, before the quality to service system is estimated, need previously according to assessment request or
Assessment content is the corresponding point of testing and assessing of service system setting.After receiving assessment request, please according to assessment
Ask and can be tested and assessed a little accordingly, then the information data according to test and appraisal point acquisition service system, more right
Information data carries out various analyzing and processing, obtains the quality assessment result to this service system.
In the prior art, when the quality to same service system carries out different types of assessment, for
Different types of assessment request is required to reset corresponding test and appraisal point.In actual applications, inhomogeneity
The overlap of part test and appraisal point is there may be, i.e. the part test and appraisal of same service system between the assessment request of type
Point likely corresponds to different types of assessment request, in the prior art from different perspectives to service system
When quality is estimated, it is understood that there may be repeated as the defect of this service system setting test and appraisal point.
Content of the invention
The present invention provides a kind of system information processing method and platform, by putting, for test and appraisal, the label that sets a property
With default test and appraisal point attribute tags and the mapping relations of evaluation type, to solve present in prior art
It is repeated as the defect of service system setting test and appraisal point.
To achieve these goals, the present invention provides a kind of system information processing method, including：
Receive the assessment request that request carries out quality evaluation to service system, described assessment request includes assessing
Type identification code；
According to described evaluation type identification code and attribute tags and the evaluation type of test and appraisal point that prestore it
Between mapping relations, obtain objective attribute target attribute label corresponding with described evaluation type identification code；
According to described objective attribute target attribute label, obtain target test and appraisal point from data base；
According to described target test and appraisal point, obtain object information data；
According to described object information data, obtain the quality assessment result of described service system.
To achieve these goals, the present invention provides a kind of system information processing platform, including：
Receiver module, carries out the assessment request of quality evaluation, institute's commentary for receiving request to service system
Estimate request and include evaluation type identification code；
Acquisition module, for the attribute mark according to described evaluation type identification code and the test and appraisal prestoring
Sign the mapping relations and evaluation type between, obtain objective attribute target attribute corresponding with described evaluation type identification code
Label, according to described objective attribute target attribute label, obtains object information data from data base；
Evaluation module, for according to described target test and appraisal point, obtaining object information data, and according to institute
State object information data, obtain the quality assessment result of described service system.
System information processing method and platform that the present invention provides, receive request and carry out quality to service system
The assessment request of assessment, assessment request includes evaluation type identification code, according to evaluation type identification code with advance
Mapping relations between the attribute tags of test and appraisal point deposited and evaluation type, obtain and evaluation type identification code
Corresponding objective attribute target attribute label, according to objective attribute target attribute label, obtains target test and appraisal point, root from data base
According to target test and appraisal point, obtain object information data, according to object information data, the matter of acquisition service system
Amount assessment result.The present invention is by putting, for default test and appraisal, the label that sets a property, and will be provided with attribute mark
The test and appraisal point signed is stored in data base, and mapping between attribute tags and evaluation type for the default test and appraisal point
Relation, when carrying out quality evaluation to service system, can rapidly get according to above-mentioned mapping relations
For assessment target test and appraisal point, overcome in prior art, same service system is carried out different types of
During assessment, it is repeated as the defect of service system setting test and appraisal point, improve service system and carry out quality evaluation
Ageing.
Brief description
Fig. 1 is a kind of system information processing method schematic diagram provided in an embodiment of the present invention；
Fig. 2 is a kind of system information processing platform structure schematic diagram provided in an embodiment of the present invention.
Specific embodiment
Below by drawings and Examples, technical scheme is described in further detail.
Fig. 1 is a kind of system information processing method schematic diagram provided in an embodiment of the present invention.In this enforcement
In example, the executive agent of this system information processing method can be system information processing platform.As Fig. 1
Shown, the method comprises the following steps：
101st, the assessment request that request carries out quality evaluation to service system, described assessment request bag are received
Include evaluation type identification code.
Before step 101 reception request carries out the assessment request of quality evaluation to service system, need pre-
It is first the corresponding each test and appraisal point of service system to be assessed, each test and appraisal point is stored in data base, and is
Each test and appraisal point sets a property label, and this attribute tags is used for the type of mark test and appraisal point.In the present embodiment,
System information processing platform can be analyzed to default test and appraisal point, to be test and appraisal according to analysis result
Put the label that sets a property, for example, before a certain function to service system is estimated, can be by poly-
The method of alanysis, obtains and the information such as the number of times of this function associative operation and associative operation, then basis
The information such as the associative operation getting and the number of times of associative operation, is the test and appraisal point setting related to this function
Attribute tags.Further, the mapping pre-setting between the attribute tags of test and appraisal point and evaluation type is closed
System, and the mapping relations between the attribute tags of this default test and appraisal point and evaluation type are stored in system
It is preferable that reflecting between the attribute tags of test and appraisal point and evaluation type can be adopted in the information processing platform
Penetrate the form storage of relation table.
102nd, the attribute tags according to described evaluation type identification code and the test and appraisal prestoring and assessment
Mapping relations between type, obtain objective attribute target attribute label corresponding with described evaluation type identification code.
System information processing platform receives assessment request, carries evaluation type identification code in this assessment request,
Assessment request is used for request and service system to be assessed is estimated, and this evaluation type identification code is used for marking
Know the type to the assessment that service system is carried out, for example, accuracy, convenience, concordance, operability
Etc. evaluation type.System information processing platform, after receiving assessment request, identifies according to this evaluation type
Code inquires about the mapping relations between the attribute tags of test and appraisal point prestoring and evaluation type, can obtain
With this evaluation type identification code corresponding objective attribute target attribute label.
103rd, according to described objective attribute target attribute label, obtain target test and appraisal point from data base.
System information processing platform, according to the objective attribute target attribute label getting, inquires about data base, from data
Corresponding target test and appraisal point is obtained, wherein, objective attribute target attribute label is the attribute mark of target test and appraisal point in storehouse
Sign.
104th, according to described target test and appraisal point, obtain object information data.
In the present embodiment, target test and appraisal point is being sent to each goal-based assessment pair by system information processing platform
As before, need to obtain the user profile of each user object, according to the user profile of each user object, if
Put the attribute-bit of user object, and pre-set between evaluation type and user object attribute-bit
Mapping relations, this default mapping relations is stored in system information processing platform.Survey getting target
After punctuating and annotating, between the evaluation type being prestored according to the inquiry of evaluation type identification code and user object attribute-bit
Mapping relations, goal-based assessment object can be obtained from each user object.System information processing platform will
This target test and appraisal point is sent to each goal-based assessment object.Alternatively, can test and assess in target in the present embodiment
Add evaluation type identification code in point, the target test and appraisal point adding evaluation type identification code is sent to each mesh
Mark evaluation object.Specifically, system information processing platform can will get target test and appraisal point and assessment class
In type identification code encapsulated data packet, the packet carrying evaluation type identification code is sent each goal-based assessment
Object.
105th, according to described object information data, obtain the quality assessment result of described service system.
After each goal-based assessment object receives target test and appraisal point, processed to system information according to target test and appraisal point
Platform returns object information data, and system information processing platform is after receiving object information data to target
Information data carries out statistical analysiss, obtains the quality assessment result of service system.Preferably, in this enforcement
In example, object information data can be encapsulated in a packet for each goal-based assessment object, will carry
The packet of object information data is sent to system information processing platform.Alternatively, adopt in the present embodiment
Gaps model carries out statistical analysiss to object information data, obtains quality assessment result.Enter one
Step ground, quality assessment result can also be sent to ISP by system information processing platform, and service carries
Donor according to this quality assessment result, to assessment request, improve by corresponding service system.ISP
The factor of impact service quality, guidance system after getting quality assessment result, is found by quantitative analyses
Surely it is correspondingly improved strategy, ISP improves to service system according to the improvement strategy formulated.
With regard to the related content of Gaps model, can be found in related record of the prior art, herein not
Repeat again.
Alternatively, system information processing platform can also export quality assessment result with report form.Optional
Ground, system information processing platform can also store quality assessment result, calling and looking in order to follow-up
Ask.
The system information processing method that the present embodiment provides, receives request and carries out quality evaluation to service system
Assessment request, assessment request includes evaluation type identification code, according to evaluation type identification code with prestore
Mapping relations between the attribute tags of test and appraisal point and evaluation type, obtain corresponding with evaluation type identification code
Objective attribute target attribute label, according to objective attribute target attribute label, from data base obtain target test and appraisal point, according to mesh
Mapping is punctuated and annotated, and obtains object information data, according to the quality evaluation of object information data acquisition service system
Result.The present invention is by putting, for default test and appraisal, the label that sets a property, and will be provided with the survey of attribute tags
Punctuate and annotate and be stored in data base, and mapping relations between attribute tags and evaluation type for the default test and appraisal point,
When quality evaluation is carried out to service system, can rapidly obtain for assessing according to above-mentioned mapping relations
Target test and appraisal point, overcome when different types of assessment is carried out to same service system, be repeated as servicing
The defect of systemic presupposition test and appraisal point, improves service system and carries out the ageing of quality evaluation.
Further, the present embodiment is by pre-setting between evaluation type and user object attribute-bit
Mapping relations, after getting target test and appraisal point, can inquire about this mapping relations according to evaluation type, obtain
Take goal-based assessment object, solve when the quality of service system being estimated in prior art, target is commented
Estimate the relatively wide in range problem of object positioning, thus targetedly sending target test and appraisal point to user object,
Executory cost can be reduced.
Below with specific application example, the system information processing method that the present embodiment is provided is said
Bright.Specifically, this system information processing method can be applied in E-research system.System is believed
Breath processing platform, before receiving assessment request, needs to be that service system to be assessed arranges each survey in advance
Punctuate and annotate, each test and appraisal point is stored in data base, and set a property label for each test and appraisal point, this attribute
Label is used for the type of mark test and appraisal point.System information processing platform pre-sets the attribute mark of test and appraisal point
Sign the mapping relations and evaluation type between, and by the attribute tags of this default test and appraisal point and assess class
In mapping relations storage and system information processing platform between type.Correspondingly, in E-research system
In, the assessment request that system information processing platform receives is the investigation request in E-research system.
Before receiving investigation request, it is to treat previously according to various different investigation purposes or investigation type
The service system setting investigation problem of investigation, default each investigation problem is stored in data base, and
Set a property label for investigation problem, this attribute tags is used for identifying the type of investigation problem.System is believed
Breath processing platform pre-sets the mapping relations between the attribute tags of investigation problem and investigation type, and
Mapping relations between the attribute tags of default investigation problem and investigation type are stored in system letter
In breath processing platform.
System information processing platform receives investigation request, carries investigation type identification in this investigation request
Code, investigation request is investigated to the quality of service system for request, and this investigation type identification code is used
In the type to the investigation that the quality of service system is carried out for the mark.System information processing platform is receiving
After investigation request, the attribute tags of the investigation problem being prestored according to the inquiry of this investigation type identification code
Mapping relations and investigation type between, can obtain and belong to this corresponding target of investigation type identification code
Property label, corresponding in the present embodiment system information processing platform obtain objective attribute target attribute label.Further
Ground, system information processing platform according to the objective attribute target attribute tag queries data base getting, from data base
Middle obtain corresponding target and investigate problem, wherein, objective attribute target attribute label is the attribute that target investigates problem
Label.Corresponding to system information processing platform in the present embodiment according to objective attribute target attribute label from data base
Obtain target test and appraisal point.
In E-research system, after system information processing platform gets target investigation problem, by mesh
Mark investigation problem is sent to each target target of investication and study, and as in the present embodiment, system information processing platform will
Target test and appraisal point is sent to the process of goal-based assessment object.Wherein, target target of investication and study corresponds to this reality
Apply the goal-based assessment object in example.Specifically, in E-research system, ask sending target investigation
Before topic, system information processing platform obtains the user profile of each target of investication and study, and right according to each investigation
The user profile of elephant, the attribute-bit of setting target of investication and study.System information processing platform pre-sets tune
Grind the mapping relations between type and target of investication and study attribute-bit, and store this mapping relations.System is believed
Breath processing platform, according to this investigation type identification code, inquires about default investigation type and target of investication and study attribute
Mapping relations between mark, obtain and this investigation type corresponding target of investication and study attribute-bit, then
The target of investication and study that the target of investication and study attribute-bit obtaining from each target of investication and study is identified is adjusted as target
Grind object.In E-research system, target can be investigated problem by system information processing platform, enter
Row is combined and packaged into investigation questionnaire, is then sent to target target of investication and study.Alternatively, at system information
Platform can be sent to target investigation by modes such as note, the Internet, telephone polls by investigating questionnaire
Object.System information processing platform, before sending investigation questionnaire, can add investigation for this investigation questionnaire
Type identification code, the investigation questionnaire that with the addition of investigation type identification code is sent to target target of investication and study.
Further, after target target of investication and study receives investigation questionnaire, investigation questionnaire is answered,
Obtain questionnaire of answering, corresponding to the target data information in the present embodiment, target target of investication and study can will be somebody's turn to do
Answer questionnaire by modes such as note, the Internet, phones, returns to system information processing platform.
System information processing platform after receiving questionnaire of answering, ask by the target investigation this answered in questionnaire
The answer of topic carries out statistical analysiss, obtains quality assessment result, at system information in the present embodiment
Platform is according to the quality assessment result of object information data acquisition service system.Further, system letter
Quality assessment result is sent to ISP by breath processing platform, and ISP is according to this quality evaluation
Result asks corresponding service to improve investigation.Alternatively, using in poor service in the present embodiment
Away from model, statistical analysiss and assessment are carried out to questionnaire of answering, obtain assessment result.ISP is obtaining
To after quality assessment result, find the factor of impact service quality by quantitative analyses, instruct and formulate accordingly
Improvement strategy, ISP according to formulate improvement strategy to investigation request corresponding with service change
Kind.With regard to the related content of Gaps model, can be found in related record of the prior art, this
Place repeats no more.
In this application example, before the quality to service system is investigated, problem storage will be investigated
In data base, the attribute tags of setting investigation problem, when receiving investigation request, please according to investigation
Seek the mapping relations between type and investigation question attributes label, obtain target investigation problem, both solved
The generation problem of investigation questionnaire, overcome that existing E-research system exists is required for according to tune again every time
Grind the defect that request generates investigation problem in real time, improve the ageing of E-research.Further, exist
In E-research, by pre-setting the mapping relations between investigation type and target of investication and study attribute-bit,
After getting target investigation problem, system information processing platform, according to investigation type, is inquired about this mapping and is closed
System, obtains target target of investication and study, solves existing E-research aims of systems target of investication and study positioning relatively wide
General problem, thus targetedly investigating, can reduce the execution of E-research to target of investication and study
Cost.
Fig. 2 is a kind of system information processing platform structure schematic diagram provided in an embodiment of the present invention.As Fig. 2
Shown, this system information processing platform includes：Receiver module 20, acquisition module 21, evaluation module
22.Wherein, receiver module 20 please for receiving the assessment asking service system is carried out quality evaluation
Ask, assessment request includes evaluation type identification code.Acquisition module 21 is used for according to evaluation type identification code
And prestore test and appraisal point attribute tags and evaluation type between mapping relations, obtain with assessment class
Type identification code corresponding objective attribute target attribute label, according to objective attribute target attribute label, obtains target from data base and surveys
Punctuate and annotate.Evaluation module 22 is used for, according to described target test and appraisal point, obtaining object information data, Yi Jigen
Obtain the quality assessment result of described service system according to described object information data.
Specifically, system information processing platform also includes a setup module 23, in receiver module
20 before receiving assessment request, in advance for service system setting test and appraisal point to be assessed, by each test and appraisal point
It is stored in data base, be that each test and appraisal point sets a property label, this attribute tags is used for mark test and appraisal point
Type.In the present embodiment, system information processing platform can be analyzed to default test and appraisal point, with
Just the label that sets a property is put for test and appraisal according to analysis result, for example, enter in a certain function to service system
Before row assessment, can be obtained and this function associative operation and associative operation by the method for cluster analyses
The information such as number of times, the then information such as number of times according to the associative operation getting and associative operation, it is and be somebody's turn to do
The related test and appraisal point of function sets a property label.System information processing platform presets the attribute tags of test and appraisal point
Mapping relations and evaluation type between, and by attribute tags and the evaluation type of this default test and appraisal point it
Between mapping relations storage with system information processing platform in it is preferable that can using test and appraisal point attribute
The form storage of the mapping table between label and evaluation type.
Receiver module 20 receives assessment request, carries evaluation type identification code in this assessment request,
Assessment request is used for request and the quality of service system to be assessed is estimated, and this evaluation type identifies
The type of the assessment that code is carried out to the quality of service system for mark, for example, accuracy, convenience,
The evaluation type such as concordance, operability.After receiving assessment request, acquisition module 21 is according to this
Evaluation type identification code inquires about reflecting between the attribute tags of test and appraisal point prestoring and evaluation type
Penetrate relation, can obtain and this evaluation type identification code corresponding objective attribute target attribute label.Further,
Acquisition module 21, according to the objective attribute target attribute label getting, inquires about data base, obtains from data base
Corresponding target test and appraisal point, wherein, objective attribute target attribute label is the attribute tags of target test and appraisal point.
After getting target test and appraisal point, evaluation module 22, according to target test and appraisal point, obtains target information
Data, further, according to this object information data, the quality assessment result of acquisition service system.Can
Selection of land, in the present embodiment, one kind of evaluation module 22 implement structure include transmitting element 221,
Receiving unit 222 and analytic unit 223.Wherein, transmitting element 221 is used for sending target test and appraisal point
To each goal-based assessment object.Receiving unit 222 is used for receiving each goal-based assessment object according to target test and appraisal point
The object information data returning.Analytic unit 223 is used for receiving target information number in receiving unit 222
According to rear, object information data is carried out with statistical analysiss, obtain the quality assessment result of described service system.
In the present embodiment, an acquiring unit 224 can also be included in evaluation module 22, this acquisition list
Unit 224, before target test and appraisal point is sent to each goal-based assessment object by transmitting element 221, needs to obtain
The user profile of each user object, according to the user profile of each user object, arranges the attribute of user object
Mark, and pre-set the mapping relations between evaluation type and user object attribute-bit, and store
This mapping relations.After getting target test and appraisal point, acquiring unit 224 is looked into according to evaluation type identification code
Ask, the mapping relations between the evaluation type prestoring and user object attribute-bit, can be from each user couple
As middle acquisition goal-based assessment object.This target test and appraisal point is sent to each goal-based assessment pair by transmitting element 221
As.Alternatively, in the present embodiment, transmitting element 221 can add evaluation type mark in target test and appraisal point
Know code, the target test and appraisal point adding evaluation type identification code is sent to each goal-based assessment object.Specifically
Ground, transmitting element 221 can will get target test and appraisal point and evaluation type identification code encapsulated data packet
In, the packet carrying evaluation type identification code is sent each goal-based assessment object.
After each goal-based assessment object receives target test and appraisal point, corresponding target is obtained according to target test and appraisal point
Information data, and object information data is sent to the receiving unit 222 in evaluation module 22.Preferably
Ground, in the present embodiment, object information data can be encapsulated in a packet by each goal-based assessment object
In, the packet carrying object information data is sent in receiving unit 222.Analytic unit 223
After receiving unit 222 receives object information data, statistical analysiss are carried out to each object information data,
Obtain the quality assessment result of service system.Alternatively, in the present embodiment, analytic unit 223 adopts service
Quality gap model carries out statistical analysiss to evaluation information, obtains quality assessment result.Further, send out
Send unit 221 quality assessment result can also be sent to ISP, ISP is according to this matter
Amount assessment result to assessment request, improve by corresponding service system.ISP is getting quality
After assessment result, find the factor of impact service quality by quantitative analyses, instruct formulation to be correspondingly improved
Strategy, ISP improves to service system according to the improvement strategy formulated.With regard to service quality
The related content of Gap Model, can be found in related record of the prior art, here is omitted.
Alternatively, system information processing platform can also include an output module 24, this output module
24 can export quality assessment result with report form.Alternatively, system information processing platform acceptable one
Individual memory module 25, for storing quality assessment result, calling and inquiring about in order to follow-up.
The system information processing platform that the present embodiment provides, receives request and carries out quality evaluation to service system
Assessment request, assessment request includes evaluation type identification code, according to evaluation type identification code with prestore
Mapping relations between the attribute tags of test and appraisal point and evaluation type, obtain corresponding with evaluation type identification code
Objective attribute target attribute label, according to objective attribute target attribute label, from data base obtain target test and appraisal point, according to mesh
Mapping is punctuated and annotated, and obtains object information data, according to the quality evaluation of object information data acquisition service system
Result.The present invention, by putting, for default test and appraisal, the label that sets a property, this is provided with the survey of attribute tags
Punctuate and annotate and be stored in data base, and mapping relations between attribute tags and evaluation type for the default test and appraisal point,
When quality evaluation is carried out to service system, obtain target test and appraisal point according to this mapping relations and overcome to same
When service system carries out different types of assessment, it is repeated as the defect of the test and appraisal point of this service system setting,
Improve service system and carry out the ageing of quality evaluation.
Further, the present embodiment is by pre-setting between evaluation type and user object attribute-bit
Mapping relations, after getting target test and appraisal point, can inquire about this mapping relations according to evaluation type, obtain
Take goal-based assessment object, solve when the quality of service system being estimated in prior art, target is commented
Estimate the relatively wide in range problem of object positioning, thus targetedly sending target test and appraisal point to user object,
Executory cost can be reduced.
Below with specific application example, the system information processing platform that the present embodiment is provided is said
Bright.Specifically, can apply in E-research system this system information processing platform.Connecing
Before receiving assessment request, need to be that service system to be assessed arranges each test and appraisal point, by each test and appraisal in advance
Point is stored in data base, and sets a property label for each test and appraisal point, and this attribute tags is used for mark and surveys
The type punctuated and annotated.Setup module 23 is preset between attribute tags and the evaluation type of setting test and appraisal point
Mapping relations, and store this default mapping relations.Correspondingly, in E-research system, receive
The assessment request that module 20 receives is the investigation request in E-research system, is receiving investigation
Before request, setup module 23 is to treat previously according to various different investigation purposes or investigation type
The service system setting investigation problem of investigation, each investigation problem is stored in data base, and for investigating
Problem sets a property label, and this attribute tags is used for identifying the type of investigation problem.Setup module 23
Pre-set the mapping relations between the attribute tags of investigation problem and investigation type, and store this and preset
Mapping relations.
Receiver module 20 receives investigation request, carries investigation type identification code, adjust in this investigation request
Grind request for request, the quality of service system to be investigated, this investigation type identification code is used for identifying
Type to the investigation that the quality of service system is carried out.After receiving investigation request, acquisition module 21
The attribute tags of the investigation problem being prestored according to the inquiry of this investigation type identification code and investigation type
Between mapping relations, can obtain and this corresponding objective attribute target attribute label of investigation type identification code, enter
One step ground, acquisition module 21 according to the objective attribute target attribute tag queries data base getting, from data base
Middle obtain corresponding target and investigate problem, wherein, objective attribute target attribute label is the attribute that target investigates problem
Label.And prestore according to evaluation type identification code corresponding to acquisition module in the present embodiment 21
Mapping relations between attribute tags and evaluation type for the test and appraisal point, obtain corresponding with evaluation type identification code
Objective attribute target attribute label, according to objective attribute target attribute label, from data base obtain target test and appraisal point.
In E-research system, after acquisition module 21 gets target investigation problem, by assessment
Target investigation problem is sent to each target target of investication and study by module 22, assesses mould as in the present embodiment
Target test and appraisal point is sent to the process of goal-based assessment object by block 22.Wherein, target target of investication and study phase
Should be in the goal-based assessment object in the present embodiment.Specifically, in E-research system, sending mesh
Before mark investigation problem, the acquiring unit 224 in evaluation module 22 obtains the user of each target of investication and study
Information, and the user profile according to each target of investication and study, the attribute-bit of setting target of investication and study.Obtain single
Unit 224 pre-sets the mapping relations between investigation type and target of investication and study attribute-bit, and stores this
Mapping relations.Acquiring unit 224 according to this investigation type identification code, inquire about default investigation type with
Mapping relations between target of investication and study attribute-bit, are obtained and are belonged to this corresponding target of investication and study of investigation type
Property mark, the target of investication and study that identified of target of investication and study attribute-bit then obtaining from each target of investication and study
As target target of investication and study.In E-research system, target investigation can be asked by transmitting element 221
Topic, is combined being packaged into investigation questionnaire, is then sent to target target of investication and study.Alternatively, send
Unit 221 can be sent to target tune by modes such as note, the Internet, telephone polls by investigating questionnaire
Grind object.Transmitting element 221, before sending investigation questionnaire, can add investigation class for this investigation questionnaire
Type identification code, the investigation questionnaire that with the addition of investigation type identification code is sent to target target of investication and study.
Further, after target target of investication and study receives investigation questionnaire, investigation questionnaire is answered,
Obtain questionnaire of answering, obtain object information data corresponding to the evaluation module 22 in the present embodiment.Target
This questionnaire of answering by modes such as note, the Internet, phones, is returned at system information by target of investication and study
The receiving unit 222 in evaluation module 22 in platform.
After receiving unit 222 receives questionnaire of answering, the mesh that analytic unit 223 is answered in questionnaire to this
The answer of mark investigation problem carries out statistical analysiss, obtains quality assessment result.Comment corresponding in the present embodiment
Estimate module 22 according to object information data, obtain the quality assessment result of service system.Further,
Quality assessment result can also be sent to by ISP, ISP's root by transmitting element 221
Corresponding service is asked to improve investigation according to this quality assessment result.Alternatively, divide in the present embodiment
Analysis unit 223 carries out statistical analysiss and assessment using Gaps model to questionnaire of answering, and obtains matter
Amount assessment result.ISP, after getting quality assessment result, finds impact by quantitative analyses
The factor of service quality, instructs formulation to be correspondingly improved strategy, and ISP is according to the improvement plan formulated
Slightly investigation request corresponding with service is improved.With regard to the related content of Gaps model, can join
See related record of the prior art, here is omitted.
In this application example, before the quality to service system is investigated, problem storage will be investigated
In data base, the attribute tags of setting investigation problem, when receiving investigation request, please according to investigation
Seek the mapping relations between type and investigation question attributes label, obtain target investigation problem, both solved
The generation problem of investigation questionnaire, overcome that existing E-research system exists is required for according to tune again every time
Grind the defect that request generates investigation problem in real time, improve the ageing of E-research.Further, exist
In E-research, by pre-setting the mapping relations between investigation type and target of investication and study attribute-bit,
After getting target investigation problem, system information processing platform, according to investigation type, is inquired about this mapping and is closed
System, obtains target target of investication and study, solves existing E-research aims of systems target of investication and study positioning relatively wide
General problem, such that it is able to targetedly investigate to target of investication and study, can reduce E-research
Executory cost.
Finally it should be noted that：Various embodiments above is only in order to illustrating technical scheme rather than right
It limits；Although being described in detail to the present invention with reference to foregoing embodiments, this area common
Technical staff should be understood：It still can be repaiied to the technical scheme described in foregoing embodiments
Change, or equivalent is carried out to wherein some or all of technical characteristic；And these are changed or replace
Change, do not make the essence of appropriate technical solution depart from the scope of various embodiments of the present invention technical scheme.
Claims (8)
1. a kind of system information processing method is it is characterised in that include：
Receive the assessment request that request carries out quality evaluation to service system, described assessment request includes assessing
Type identification code；
Mapping relations and described between attribute tags according to the test and appraisal point prestoring and evaluation type
Evaluation type identification code, obtains objective attribute target attribute label corresponding with described evaluation type identification code；
According to described objective attribute target attribute label, obtain target test and appraisal point from data base；
According to described target test and appraisal point, obtain object information data；
According to object information data, obtain the quality assessment result of described service system；
Described receive the assessment request that request carries out quality evaluation to service system before include：
It is that described service system arranges each test and appraisal point in advance, each test and appraisal point is stored in described data base；
Put, for each test and appraisal, the label that sets a property, generate and store attribute tags and the assessment of described each test and appraisal point
Mapping relations between type.
2. system information processing method according to claim 1 is it is characterised in that described basis
Described target test and appraisal point, obtains object information data and includes：
Described target test and appraisal point is sent to each goal-based assessment object；
Receive the object information data that each goal-based assessment object returns according to described target test and appraisal point.
3. system information processing method according to claim 2 is it is characterised in that by described mesh
Mapping is punctuated and annotated before being sent to each goal-based assessment object and is included：
According to the mapping relations between default evaluation type and user object attribute-bit and described assessment
Type identification code, obtains described goal-based assessment object from each user object.
4. system information processing method according to claim 3 is it is characterised in that described basis
Mapping relations between default evaluation type and user object attribute-bit and described evaluation type mark
Code, includes before obtaining described goal-based assessment object from each user object：
Obtain the user profile of each user object；
According to the user profile of each user object, the attribute-bit of described user object is set.
5. a kind of system information processing platform is it is characterised in that include：
Receiver module, carries out the assessment request of quality evaluation, institute's commentary for receiving request to service system
Estimate request and include evaluation type identification code；
Acquisition module, for closing according to the mapping between default evaluation type and user object attribute-bit
System and described evaluation type identification code and, obtain target corresponding with described evaluation type identification code genus
Property label, according to described objective attribute target attribute label, from data base obtain target test and appraisal point；
Evaluation module, for according to described target test and appraisal point, obtaining object information data, and according to institute
State object information data, obtain the quality assessment result of described service system；
Also include：
Setup module, before receiving described assessment request in described receiver module, in advance for described clothes
Business system arranges each test and appraisal point, and each test and appraisal point is stored in described data base, is that each test and appraisal point setting belongs to
Property label, generate and store described each test and appraisal point attribute tags and evaluation type between mapping relations.
6. system information processing platform according to claim 5 is it is characterised in that described assessment
Module includes：
Transmitting element, for being sent to each goal-based assessment object by described target test and appraisal point；
Receiving unit, for receiving the target letter that each goal-based assessment object returns according to described target test and appraisal point
Breath data；
Analytic unit, for after described receiving unit receives described object information data, to described mesh
Mark information data carries out statistical analysiss, obtains the quality assessment result of described service system.
7. system information processing platform according to claim 6 is it is characterised in that described assessment
Module also includes：
Acquiring unit, for closing according to the mapping between default evaluation type and user object attribute-bit
System and described evaluation type identification code, obtain described goal-based assessment object from each user object.
8. system information processing platform according to claim 7 is it is characterised in that described acquisition
Unit is additionally operable to obtain the user profile of each user object, according to the user profile of each user object, arranges
The attribute-bit of described user object.
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| CN112817834B (en) * | 2021-01-22 | 2022-11-01 | 上海哔哩哔哩科技有限公司 | Data table evaluation method and device |
| CN113393105A (en) * | 2021-06-04 | 2021-09-14 | 南京海容互连电子科技有限公司 | Method, device, equipment and storage medium for detecting cultivated land quality |
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