CN101739615A - Taxi intelligent comprehensive supervision and service system - Google Patents

Abstract

The invention relates to a taxi intelligent comprehensive supervision and service system which comprises a taxi vehicle intelligent service system and a taxi comprehensive supervision service and operation analysis system. The taxi vehicle intelligent service system is connected with the taxi comprehensive supervision service and operation analysis system through a wireless network and sends on and off duty signing data of a driver, operation detail data, service evaluation data, passenger volume investigation and statistics data and alarm data to the taxi comprehensive supervision service and operation analysis system in real time; and the taxi comprehensive supervision service and operation analysis system receives and carries out mining analysis on the data and sends terminal control data, driver service quality star-level data, dynamic check data and public information data to the taxi vehicle intelligent service system, therefore, the invention can enhance the scientificity of industry management and decision and strengthen the supervision of a taxi industry, thereby enhancing the service level and the passenger satisfaction of the taxi industry.

Description

Taxi intelligent comprehensive supervision and service system

Technical field

The present invention relates to a kind of intelligent service system of taxi management domain, particularly relate to a kind of taxi intelligent comprehensive supervision and service system.

Background technology

Taxi is " scenery of flowing in the city " and " city business card ", it is the important component part of urban passenger traffic, it also is the important supplement of urban public transport, whether the management and service level of taxi trade not only has influence on the image in city, and be related to the urban transportation system and can normally move.China's taxi trade is started in the reform and opening-up initial stage, the spontaneous developing stage of the whole industry that has experienced the eighties, the developing stage of " the blowout formula " of the taxi industry at the initial stage nineties, and after 2004, taxi trade enters the stage of clean-up and rectification and normal development generally.

Along with the supervision system of China's taxi and the standardization of operation mode, the intelligent management research of taxi more and more is subjected to relevant dealer's attention, for example China Patent No. is " intelligent taxi integral service system " of 00134093.X, this patent relates to a kind of taxi integral service system with intelligent automated management system, it can provide such as inquiry, the broadcasting location, follow the trail of, record, inquiry, confirm, charge, print receipt or invoice, navigation, instant transport information, save from damage, promptly require assistance and the automation function of communication etc., make this integral service system have tight security, the effect of height reliability and time-saving.

And for example China Patent No. is 01107414.0 " intelligent taxi scheduling system with satellite location ", and this patent relates to intelligent taxi scheduling system with satellite location, comprises a listening user chauffeur information, and the taxi dispatching centring system of dispatching buses automatically; Collection taxi empty wagons information and positional information, and comprised the JAMD system of internet information issue and large database; A JA-MDT vehicle mobile terminals that has connected taximeter; A beeper paging system that links to each other with the JAMD system by DDN, utilize the processing capacity of computer network, GSM transmits vehicle location and empty wagons information with short message, by the chauffeur taxonomy database in the GPS network, find corresponding chauffeur information,, set up link by the beeper paging system, chauffeur information is sent to the taximan, realize the scheduling of taxi.

Yet, above-mentioned patent only limits to taxi dispatching, warning, location, tracking etc., and do not relate to the design of taximan and taxi Enterprise Quality of Service supervision examination aspect, do not relate to the design of the taxi volume of passenger traffic and passenger person-kilometres data acquisition and statistical study aspect yet, more taxi operation data and service evaluating data are not uploaded in real time the design of background management system aspect; Aspect the data Treatment Analysis, lack the mining analysis that gos deep into to data, therefore can not provide data necessary to support to trade management.More dynamically to supervise functions such as inspection, service quality supervision examination, integrated operation analysis, GPS control and command, intelligent scheduling management, the online service management of enterprise, information releasing and management, the payment management of swiping the card be the taxi intelligent comprehensive supervision and the service system of one to neither one collection taxi.Therefore, existing taxi intelligent management system technology can not solve the following problem of present stage taxi appearance:

1, taxi generally adopts the extensive style operation way, does not still have scientific and reasonable overhead cost collecting standard, bunker surcharge standard, still can not provide data to support for supporting transport power input analysis, freight rate management etc.;

2, lack complaint evidence obtaining channel, have the situation that the passenger complains not to be had according to complying with;

3, administrative authority lacks effective regulatory measure to taxi service quality, the common people call a taxi meet with refuse to take passengers, detour, denial of passenger, the situations such as visitor, service quality are abominable of ripping off the customer, fall happen occasionally, the taxi market access with withdraw from still do not have can be for reference evaluating data;

4, the statistical work of the taxi volume of passenger traffic and the volume of passenger transportation is the important component part of road transport trade management, the statistical means of the taxi volume of passenger traffic and the volume of passenger transportation is also very backward at present, basically be that sample survey, enterprise make a report on traditional approachs such as table by hand, cause the data accuracy rate low, poor in timeliness, being difficult to provides decision support for trade management department;

5, not having illegal operation such as card commerial vehicle (illegal vehicle), clone's car remains incessant after repeated prohibition, influenced the normal transportation order of industry, become a key factor that influences taximan's income and cause Mass disturbance, taxi annual examination annual test inspection workload is big in addition, and inspection efficient is lower;

6, present because the paying clearing time of swiping the card is longer, the time the fastest 7 day of the allocation of the funds on the driver personal account, slow will one month, therefore, the taximan is ready that scarcely the passenger uses the clearing of swiping the card.With Beijing is example, and in a single day the driver of Pekinese has bankcard consumption, just needs carried out data upload to the refuelling station same day, otherwise just can not continue operation;

7, that data are encrypted design is less for the taxi information delivery system, security that can't the issue of guarantee information.

This shows that above-mentioned existing taxi intelligent management system obviously still has inconvenience and defective, and demands urgently further being improved in structure and use.In order to solve the problems referred to above that the taxi intelligent management system exists, research taxi intelligent comprehensive supervision and service system, by collection, arrangement, analysis, excavation to relevant informations such as taximan's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert datas, can reflect industry situation and development trend thereof in the industry market operational process of hiring a car intuitively, and then improve the science of trade management and decision-making, provide foundation for roading, road construction transformation and traffic organization simultaneously.By urban taxi freight rate, cabbie population and industry average rate of profit etc. are studied, set up overhead cost analytical model, bunker surcharge analytical model, transport power input analytical model, volume of passenger traffic investigation and analysis model, reach the freight rate analytical model, for strengthening the taxi trade supervision, set up exercisable access of taxi enterprise and practitioner and escape mechanism, improve the taxi trade service level, change the operation way of extensive style, provide a kind of effective means for improving taxi operation efficient and enterprise competitiveness.

Because the defective that above-mentioned existing taxi intelligent management system exists, the inventor is based on being engaged in this type of product design manufacturing abundant for many years practical experience and professional knowledge, and the utilization of cooperation scientific principle, actively studied innovation, in the hope of the taxi intelligent comprehensive supervision and the service system of founding a kind of new structure, can improve general existing taxi intelligent management system, make it have taxi and dynamically supervise inspection, service quality supervision examination, integrated operation is analyzed, the GPS control and command, the intelligent scheduling management, the online service management of enterprise, information releasing and management, the comprehensive functions such as payment management of swiping the card, has stronger practicality, make the rigidity cost and the profit situation of the distinct taxi operation of trade management department and enterprise, thereby for making hire a car freight rate and fuel oil subsidy, rationally control the taxi enterprise administration expense, effectively hit illegal vehicle, clone's car, stopping the driver rips off the customer, phenomenon such as detour, data support and regulatory measure are provided, thereby improve taxi trade management level and service quality, be suitable for practicality more, and have the value on the industry.Through constantly research, design, and after studying sample and improvement repeatedly, create the present invention who has practical value finally.

Summary of the invention

Fundamental purpose of the present invention is, overcomes the defective that existing taxi intelligent management system exists,

And provide a kind of taxi intelligent comprehensive supervision and service system of new structure, to be the service of taxi comprehensive supervision be connected by the taxi vehicle intelligent service system of installing in wireless network and the taxi car with via operation analytic system technical matters to be solved, make it to collect taxi GPS control and command, the intelligent scheduling management, the online service management of enterprise, information releasing and management, the payment management of swiping the card, dynamically supervision inspection, service quality supervision examination, functions such as integrated operation analysis are one, thereby improve taxi trade management level and service quality, be suitable for practicality more, and have the value on the industry.

Another object of the present invention is to, a kind of novel taxi intelligent comprehensive supervision and service system are provided, technical matters to be solved is to utilize taxi vehicle intelligent service system with taximan's data of registering on and off duty, the operation detailed data, the service evaluation data, volume of passenger traffic investigation statistics data, alert data is uploaded to the GPS monitoring and commanding system in real time, and stores synchronized is in GPS monitoring and management information base 2224, through service of taxi comprehensive supervision and the mining analysis of via operation analytic system to above-mentioned data, set up overhead cost, bunker surcharge, the freight rate analytical model, thereby be control taxi overhead cost rationally, make the fuel oil subsidy of hiring a car, freight rate scope etc. provides the data support; Make the transport power domestic model of hiring a car, be convenient to line pipe department and in time grasp the taxi trade operation conditions, improve the science of trade management and decision-making, for roading, road construction transformation and traffic organization etc. provide support.

Another object of the present invention is to, a kind of novel taxi intelligent comprehensive supervision and service system are provided, technical matters to be solved is that taxi vehicle intelligent service system also is uploaded to service of taxi comprehensive supervision and via operation analytic system with taxi service evaluation data in real time, gather the satisfaction evaluation of passenger to the taxi service level, according to taximan and taxi Enterprise Quality of Service evaluation method, set up the service quality supervision examination appraisement system of taximan and taxi enterprise, through the mining analysis of service quality supervision appraisal system to taxi service evaluation data, service quality to the taximan is carried out star rating, driver's service star can be passed through the taxi intelligent service terminal display screen of (being called for short MCU), service evaluation device display screen, the intelligence ceiling light, LED display, multi-media display device shows, service quality to taxi enterprise is carried out ranking, and then support, and provide the basis for the escape mechanism of setting up taxi trade for the service quality bid provides data.

Another purpose is, a kind of novel taxi intelligent comprehensive supervision and service system are provided, technical matters to be solved is to be the recording of operation overall process by recording module, the complaint handling personnel judge whether to exist disagreement or abnormal conditions by listening to the recording fragment, and then whether truely confirm to complain, for appeal of service provides foundation, solving Customer Complaint does not in the past have according to the predicament that can comply with.

Another object of the present invention is to, a kind of novel taxi intelligent comprehensive supervision and service system are provided, technical matters to be solved is based on the taxi volume of passenger traffic of image recognition and Radio Transmission Technology and the statistical method of passenger person-kilometres, adopt the advanced computing machine and the communication technology, image recognition technology particularly, Radio Transmission Technology, obtain distance travelled and patronage and passenger's the beginning and the end when and where of each carrying operation of taxi, thereby count the taxi volume of passenger traffic and the volume of passenger transportation of certain area in special time period, department regulates and control at transport power for trade management, the aspect of optimizing allocation of resources provides decision references.

Another object of the present invention is to, it is by dynamic supervision auditing system issue inspection " clone's car " identification code that a kind of novel taxi intelligent comprehensive supervision and service system technical matters to be solved are provided, scientifically judge false-trademark car, clone's car, hit effectively by " clone's car "; Also can improve trade management department and check efficient by dynamically supervising auditing system issue inspection annual examination annual test identification code.

Another object of the present invention is to, it is by IC-card read-write and secure access device that a kind of novel taxi intelligent comprehensive supervision and service system technical matters to be solved are provided, gather urban transportation all-purpose card or interchanger brushing card data, upload to the payment management system that swipes the card in real time, and be real-time transmitted to urban transportation all-purpose card settlement center or bank, by urban transportation all-purpose card settlement center or bank taximan's the personal account of transferring the customer consumption same day or next day, to solve the remit money problem of overlong time of traditional settlement method, improve the enthusiasm that the taximan uses bankcard consumption, make things convenient for the public to go on a journey.

A further object of the present invention is, a kind of novel taxi comprehensive supervision and service system are provided, technical matters to be solved realizes releasing news deciding throwing by information publish administrating system, with certain fixed throwing strategy, be object for example with certain running region or target group, targetedly information is published to concrete vehicle, reaches the good information distribution effect.

A further object of the present invention is, information publish administrating system adopts cryptographic algorithm to form and encrypts message, to encrypt message by wireless network and send to taxi intelligent service terminal (MCU), after IC-card read-write and secure access device deciphering, show, can effectively ensure information issue security to the encryption and decryption that releases news.

The object of the invention to solve the technical problems realizes by the following technical solutions.A kind of taxi intelligent comprehensive supervision and service system according to the present invention proposes comprise:

---taxi vehicle intelligent service system comprises: taxi intelligent service terminal, at least one service evaluation device, fee register, intelligent ceiling light, multi-media display device, at least one camera, LE D display screen.This taxi intelligent service terminal is by signal difference Connection Service evaluator, fee register, intelligent ceiling light, multi-media display device, camera, LED display.

---service of taxi comprehensive supervision and via operation analytic system comprise: comprehensive application system, database, this comprehensive application system and database are finished inquiry, the analysis of data jointly and are upgraded.Wherein,

Described comprehensive application system comprises dynamic supervision auditing system, service quality supervision appraisal system, integrated operation analytic system, GPS monitoring and commanding system and information publish administrating system.

Described database comprises basic database and subject data base.Wherein, this basic database comprises taximan's information database, taxi vehicle information database, taxi enterprise database.This subject data base comprises dynamic supervision inspection information database, service quality supervision examination database, integrated operation analytical database, GPS monitoring and management information base, information releasing and management database.

This taxi vehicle intelligent service system is connected in service of taxi comprehensive supervision and via operation analytic system by wireless network.

This taxi vehicle intelligent service system is with the taxi intelligent service terminal, the service evaluation device, fee register, the driver of camera and other relevant apparatus collection data of registering on and off duty, the operation detailed data, the service evaluation data, volume of passenger traffic investigation statistics data, alert data and other related datas upload to service of taxi comprehensive supervision and via operation analytic system in real time by wireless network, be kept in the database, comprehensive application system is handled by the processing to data, be saved to the data after analyzing in the database again, and according to the taxi business demand, by wireless network with terminal control data and driver's service quality star data, dynamically check data, public information data sends to taxi vehicle intelligent service system.This taxi vehicle intelligent service system with driver's service quality star data, dynamically check data, public information data sends to service evaluation device, intelligent ceiling light, multi-media display device, LED display and other corresponding apparatus and shows.

The object of the invention to solve the technical problems also can be applied to the following technical measures to achieve further.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said dynamic supervision auditing system is by being used to manage taxi and driver's Back ground Information, the annual examination annual test, the module for managing files of dynamic inspection information and relevant information thereof, be used to manage the image and the voice evidence obtaining module of on-the-spot shooting of enforcement vehicle inspection and recorded message, be used to generate and print the document print module of law enforcement document, be used for inquiry in real time by the Back ground Information of inspection vehicle, the annual examination annual test, the online information enquiry module of positional information and other relevant informations, be used to analyze illegal incidents and check and verify rate, the statistical analysis module of illegal incidents areal distribution feature and time trend feature and other relevant informations, be used for issuing the information issuing module of vehicle and driver dynamic inspection information and other relevant informations and realizing user's registration management in government website and official media etc., the user management module of user cipher management and user authority management and other relevant informations is formed.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said service quality supervision appraisal system is by being used for increase, deletion, revise the service evaluation index, the service quality evaluation system management module of level of control weight, the Back ground Information that is used for management enterprise/car owner and driver, dynamic inspection information, vehicle peccancy information, the quality of service information module for managing files of rewards and punishments information and other relevant informations, be used for taxi enterprise and driver's the service quality evaluation integral and calculating and the service quality grading administration module of ranking, be used for inquiring enterprise/car owner and driver's service evaluation information, generate the quality of service information query statistic analysis module of statistical study form, be used for issuing the information issuing module of enterprise/car owner and driver's evaluation information and realizing user's registration management in government website and official media etc., the user management module of user cipher management and user authority management and other relevant informations is formed.

Aforementioned taxi intelligent comprehensive supervision and service system, wherein said integrated operation analytic system comprises:

The overhead cost analysis module, this overhead cost analysis module is comprehensively determined the overhead cost range of collection by analyzing the business administration cost of hiring a car, taxi operation costs, taxi operation income, enterprise's average rate of profit, industry average rate of profit, driver's average salary and fuel price and other correlative factors;

The bunker surcharge analysis module, this bunker surcharge analysis module is dynamically determined the fuel oil subsidy standard by the operation costs of analyzing the taximan, the factors such as income, fuel price of operating;

Transport power is thrown in analysis module, and this transport power is thrown in analysis module by analyzing factors such as the freight rate of hiring a car, ten thousand people's cabbie populations, service level, rate of actual loading, industry average rate of profit and road utilization rate, dynamically determines the transport power supply volume;

Volume of passenger traffic investigation and analysis module, this volume of passenger traffic investigation and analysis module calculates the volume of passenger traffic (VP) and the volume of passenger transportation (TVP) of the regular period of hiring a car:

VP＝∑NP；

TVP＝∑NP*D；

Wherein: NP represents the patronage of certain carrying process;

D is the operating range of certain carrying process;

Volume of passenger traffic investigation and analysis module, this volume of passenger traffic investigation and analysis module is according to trade management person's Macro or mass analysis request, from the integrated operation analytical database, read the qualified vehicle and the volume of passenger traffic (VP) and the volume of passenger transportation (TVP), by specific classification is that the generation all kinds of volumes of passenger traffic (VP) and the volume of passenger transportation (TVP) are gathered in time period or area etc., and represent with graph mode, by analyzing the flow of passengers of hiring a car, flow to, the spatial-temporal distribution characteristic of factors such as the volume of passenger transportation is for trade management department carries out the transport power regulation and control to transport market, the station layout provides data to support;

The freight rate analysis module, this freight rate analysis module is taken all factors into consideration other public transport admission fees by analyzing local per capita disposable income, index number of price, taxi operation costs, taxi income level etc., determines the zone of reasonableness of the freight rate of hiring a car.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said GPS monitoring and commanding system, collection, format conversion and the distribution services of uploading data from taxi vehicle intelligent service system are provided, comprise driver's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data; Also provide from comprehensive application system teletype command and data, services under taxi vehicle intelligent service system; comprise terminal director data, service quality star data, dynamically check data, public information data, can realize Vehicular real time monitoring, the playback of vehicle historical track, alarming and managing, complaint management, vehicle remote management, the management of taxi vehicle intelligent service system, operation management, vehicle registration management, system queries, system management and other related management.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said information publish administrating system passes through wireless network, realize the management of information publish administrating system to LED display, multi-media display device displaying contents, function comprises public information issue, information issue editor, audit, waiting, statistical study, comprehensive inquiry, system management.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said taxi intelligent service terminal comprises main frame, display screen, IC-card read-write and secure access device, this display screen is connected in this main frame by signal, this IC-card read-write and secure access device are connected in this main frame and this display screen by signal, and this IC-card is read and write and secure access device is used for multiple IC-card read-write and cipher key access is controlled, data encrypting and deciphering.Wherein,

Described service evaluation device is contained on the taxi.The passenger can estimate taximan's service by this service evaluation device, and the service evaluation data that this service evaluation device is write down send to the taxi intelligent service terminal, this taxi intelligent service terminal again with the service evaluation data upload to the GPS monitoring and commanding system, and stores synchronized is in GPS monitoring and management information base, call analyzing and processing by service quality supervision appraisal system, set up service quality supervision examination system, service evaluation data to the passenger are goed deep into mining analysis, and the service quality evaluation object information is stored in the service quality supervision examination database.Call by the GPS monitoring and commanding system, and sending to the taxi intelligent service terminal, this taxi intelligent service terminal is published on display screen, multi-media display device and the LED display of display screen, taxi intelligent ceiling light, service evaluation device of taxi intelligent service terminal (MCU);

In addition, be placed with electronic certificate on this service evaluation device, when driver's working is swiped the card, the taxi intelligent service terminal is read the star information of authorizing after the examination of trade management department from IC-card working qualification card, and be published on by the taxi intelligent service terminal on display screen, multi-media display device and the LED display of taxi intelligent service terminal (MCU) display screen, taxi intelligent ceiling light, service evaluation device.

Described fee register is arranged in the taxi, this fee register is with operation mileage, operation zero-time, operation concluding time, the payment amount of taxi under operational regime, the paying if swipe the card, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, comprise that also calling order by cable sends to this taxi intelligent service terminal, this taxi intelligent service terminal with above-mentioned data upload to the GPS monitoring and commanding system, and stores synchronized is at GPS monitoring and management information base, by GPS monitoring and commanding system, integrated operation analytic system, dynamically supervise auditing system and call analyzing and processing, and analysis processing result information is stored in GPS monitoring and management information base, integrated operation analytical database, dynamic supervision inspection information database respectively;

Described intelligent ceiling light is arranged at taxi roof outside, this intelligence ceiling light can show taximan's service star: when driver's working is swiped the card, the taxi intelligent service terminal is read the star information of authorizing after the examination of trade management department from IC-card working qualification card, or call service quality by the GPS monitoring and commanding system and supervise driver's star information of checking and rating database, by wireless network star information is sent to the taxi intelligent service terminal, by the taxi intelligent service terminal star information is sent on the intelligent ceiling light again and shows;

This intelligence ceiling light can show car status information again: when the driver pressed or lift the empty wagons board, intelligent ceiling light showed " being fully loaded with " or " empty wagons " state.When calling by cable, show " reservation " state.When the driver comes off duty sign-out or driver when triggering " stoppages in transit " button on the taxi intelligent service terminal, intelligent ceiling light demonstration " stoppage in transit " state.When the driver runs into dangerous situation warning, after the GPS monitoring and commanding system confirms that warning is true, this GPS monitoring and commanding system sends alarm command to the taxi intelligent service terminal, and this taxi intelligent service terminal receives and sends and instructs in intelligent ceiling light, and this intelligence ceiling light shows " warning " state;

This intelligence ceiling light can also be used to show the dynamic inspection identification code of dynamic supervision auditing system generation: this is dynamically supervised auditing system and calls encipher interface formation encryption message, and will encrypt message and be stored in dynamic supervision inspection information database, call by the GPS monitoring and commanding system, send to the taxi intelligent service terminal by wireless network, this taxi intelligent service terminal receives and storage, by IC-card read-write and the deciphering of secure access device message, send to intelligent ceiling light and show the inspection identification code.

After described multi-media display device is fixed in taxi inside rear-view mirror right side or front passenger's seat, this information publish administrating system calls encipher interface, with want information releasing is audio frequency, video, animation, picture, literal and other relevant informations form encrypts message, be stored in the information releasing and management database, by the encryption message in the GPS monitoring and commanding system recalls information release management database, this GPS monitoring and commanding system will be encrypted message and send to the taxi intelligent service terminal, this taxi intelligent service terminal sends to multi-media display device control and shows after IC-card read-write and secure access device deciphering.In addition, information publish administrating system can also call that encipher interface form to encrypt decides the throwing policy instructions, be stored in the information releasing and management database, decide the throwing policy instructions by the encryption in the GPS monitoring and commanding system recalls information release management database, this GPS monitoring and commanding system is decided the throwing policy instructions to what the taxi intelligent service terminal send to be encrypted, control multi-media display device after the deciphering of taxi intelligent service terminal, show appointed information, wherein fixed throw strategy be object with the zone, be object with time or be object with certain target taxi colony.

Described camera is arranged at the taxi inner top, and when the taximan detained the empty wagons board, the taxi intelligent service terminal sends took instruction to camera, and this camera starts takes pictures one, and image information is stored in the taxi intelligent service terminal;

When the passenger complains, then with after this photo sign, move to the acyclic covering storage area of taxi intelligent service terminal, and this taxi intelligent service terminal 11 sends to the GPS monitoring and commanding system with the sign of this photo, and stores synchronized is at GPS monitoring and management information base, and seat personnel can be complained the image and the recording sign of vehicle by GPS monitoring and commanding system far call; If not true, then cancel the sign of image and recording file, and deposit the circulation covering storage area of taxi intelligent service terminal in through judging complaint;

When the passenger reports to the police, image data transmission when this camera is reported to the police the passenger is given taxi Intellectual garment affair terminal, this taxi intelligent service terminal is stored in the acyclic covering storage area of taxi intelligent service terminal, and it is uploaded to the GPS monitoring and commanding system in real time, and stores synchronized is at GPS monitoring and management information base.

Described LED display is arranged at taxi rear seat windscreen below or roof top.This LED display also can show driver's service star, and the service star process that shows the driver is with aforesaid intelligent ceiling light; In addition, this LED display also can be controlled and show that the information releasing of wanting is animation, picture, literal and other relevant informations, and the process that shows above-mentioned information is with aforesaid multi-media display device; This LED display also can be decided the Investment Trust breath with certain fixed throwing strategy, and the procedure for displaying of deciding the Investment Trust breath is with aforesaid multi-media display device; This LED display also can show the dynamic inspection identification code of issuing in the dynamic supervision auditing system, to the procedure for displaying of dynamic inspection identification code with aforesaid intelligent ceiling light.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said main frame 111 comprises:

CPU (central processing unit), be used for data processing, and taxi comprehensive supervision and via operation analytic system between communication and taxi mobile unit control;

The GPS module, be used for real-time positioning monitoring taxi, taxi vehicle location monitor information in this GPS module comprises that data such as position, speed send this GPS monitoring and commanding system to after central processing unit for processing, and is stored in GPS monitoring and the management information base;

Communication module is used for the taxi data communication, and the described taxi data communications in this communication module sends this service of taxi comprehensive supervision and via operation analytic system to after central processing unit for processing;

Recording module, be used for the calling record under the taxi operational regime, described calling record information in this recording module is after central processing unit for processing, be kept in the memory module, when the passenger complains, then with after this recording sign, move to the acyclic covering storage area of taxi intelligent service terminal, and this taxi intelligent service terminal 11 sends to the GPS monitoring and commanding system with the sign of this recording, and stores synchronized is at GPS monitoring and management information base, and seat personnel can be complained the recording file of vehicle by GPS monitoring and commanding system far call; If not true, then cancel the sign of recording file, and deposit the circulation covering storage area of taxi intelligent service terminal in through judging complaint;

Memory module, be used for memory of driving person's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data, above-mentioned data send to this GPS monitoring and commanding system after central processing unit for processing, and stores synchronized is at GPS monitoring and management information base; This memory module is stored the data that passed down through wireless network by the GPS monitoring and commanding system in service of taxi comprehensive supervision and the via operation analytic system again, comprise terminal control data, driver's service quality star data, dynamically check data, public information data, this taxi intelligent service terminal sends to corresponding mobile unit control and shows; And

Image acquisition and identification module adopt image recognition algorithm that image in the taxi car of camera collection is discerned processing, judge patronage in the car, send to GPS monitoring and commanding system and stores synchronized at GPS monitoring and management information base;

The driving mileage data collection comprises dual mode: a kind of is to read the Vehicle-Miles of Travel data that write down in vehicle mileometer, Tachographs or the fee register by taxi intelligent service terminal interface, send to the GPS monitoring and commanding system, and stores synchronized is in GPS monitoring and management information base; Another kind obtains driving mileage data by the GPS monitoring and commanding system to taxi locating and monitoring data computation.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said comprehensive application system also comprises the payment management system that swipes the card, this payment management system that swipes the card utilizes the urban transportation all-purpose card, interchanger, realize public transport company, clearing between bank and the taximan, realization is to taxi the uploading in real time of paying information of swiping the card, compile, clean, standardization, storage, clearing, split account, clear the function of transferring, settlement center can set up private line access with bank, settlement data is handled, transfer according to instruction, settlement amounts is transferred on the corresponding bank card of driver, sent the inventory of transferring simultaneously and check in the Finance Center of swipe the card payment management system and each taxi enterprise.Wherein said subject data base also comprises the payment data storehouse of swiping the card.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said comprehensive application system also comprises the intelligent scheduling management system.This intelligent scheduling management system provides scheduler routine, call by cable the promptly existing group of scheduling professional with business of appointment, complaint handling, query statistic, system management and other correlation functions, can also register and other related services for taxi provides route planning, mileage inquiry into expenses, lost article to search, go out of the city.Wherein said subject data base also comprises the intelligent scheduling database.

Aforesaid taxi intelligent comprehensive supervision and service system, wherein said comprehensive application system also comprise the online business management system of enterprise.Each taxi enterprise is by login enterprise online management system, make enterprise to manage vehicle, driver, the daily operation of this enterprise, wherein vehicle management comprises vehicle file administration, vehicle annual examination annual test information management, vehicle peccancy management, fleet management; Driver management comprises: driver's file administration, service evaluation information management, calling information management, violation information management; Daily operation management comprises: the vehicle real-time positioning is managed, takes pictures and historical photograph management, track of vehicle management, driver's attendance management, revenue control, the management of vehicle rate of actual loading and other related management.Wherein said subject data base also comprises the online service management database of enterprise.

Via as can be known above-mentioned, the present invention is a kind of taxi intelligent comprehensive supervision and service system, and it comprises taxi vehicle intelligent service system and service of taxi comprehensive supervision and via operation analytic system.Taxi vehicle intelligent service system is connected in service of taxi comprehensive supervision and via operation analytic system by wireless network, taxi vehicle intelligent service system sends to service of taxi comprehensive supervision and via operation analytic system in real time with taximan's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data, service of taxi comprehensive supervision and via operation analytic system carry out mining analysis to data, support for aid decision making provides data.The present invention can strengthen the taxi trade supervision by this, improves taxi and improves industry service level and passenger's satisfaction, improves taxi utilization factor and enterprise competitiveness, ensures taximan's personal safety as well as the property safety.

By technique scheme, taxi comprehensive supervision of the present invention service and via operation analytic system have following advantage at least:

1, the present invention integrates functions such as taxi GPS control and command, intelligent scheduling management, the online service management of enterprise, information releasing and management, the payment management of swiping the card, dynamically supervision inspection, service quality supervision examination, integrated operation analysis, comprehensive strong, be widely used;

2, the present invention provides the evidence obtaining means by the whole process recording to the operation process for the passenger complains, and solving in the past Customer Complaint does not have according to the predicament that can comply with.

3, the present invention provides decision support by the mining analysis to the operation data to taxi overhead cost, bunker surcharge, freight rate analysis, transport power input etc.;

4, the present invention sets up taximan and taxi Enterprise Quality of Service appraisement system, for effectively containment is detoured, behaviors such as visitor, denial of passenger provide means, be convenient to public's trip, for complaining suggestion, service evaluation that channel is provided, throw in the service quality bid for the taxi transport power foundation is provided;

5, the present invention is by distance travelled and patronage and passenger's the beginning and the end time place of each carrying operation of collection taxi, can count the taxi volume of passenger traffic and the volume of passenger transportation of certain area in special time period, be convenient to the operation situation that trade management department promptly and accurately holds the taxi passenger transport market, for trade management department provides decision references in transport power regulation and control, aspect optimizing allocation of resources;

6, the present invention provides monitor supervision platform for effectively containing " clone's car ", ensures taximan's interests, safeguards the justice in market, for the supervision inspection of trade management department provides means, improves gerentocratic time and cost;

7, the present invention swipe the card the payment management system by real-time collection, upload the bankcard consumption data of swipe the card urban transportation all-purpose card or interchanger, greatly accelerated clearing speed, to solve the remit money problem of overlong time of traditional settlement method, improve the enthusiasm that the taximan uses bankcard consumption, save driver's time, avoided the trouble of small change, stopped counterfeit money, really realize that electronic money replaces cash, makes things convenient for the public to go on a journey.

8, information issuing system of the present invention adopts the fixed strategy of throwing, and information is published to meet the taxi that imposes a condition targetedly, strengthens the information distribution effect;

9, the present invention has effectively ensured the security of information issue by encryption mechanism;

10, the present invention can in time find the unusual clustering phenomena of taxi, makes trouble for preventing to assemble, situation such as stoppage in transit provides monitoring means without reason; In real time the empty wagons quantity of zones of different accumulative total was monitored by the different periods by Surveillance center, as find that itself and daily rule tendency are not inconsistent, unusual fluctuation appears, can in time find, and inquire about basic condition such as affiliated company, driver of these vehicles etc., prevent to assemble make trouble, the generation of situation such as stoppage in transit without reason;

11, the present invention provides effective guarantee for taxi and driver safety.The taximan in case of emergency, can trigger the alarm button that is arranged on hidden place, after alerting signal is received by Surveillance center, start immediately in the car to taxi and monitor, adopt an effective measure and reduce loss, guarantee driver personal safety.

Above-mentioned explanation only is the general introduction of technical solution of the present invention, for can clearer understanding technological means of the present invention, and can be implemented according to the content of instructions, and for above-mentioned and other purposes, feature and advantage of the present invention can be become apparent, below especially exemplified by preferred embodiment, and conjunction with figs., be described in detail as follows.

Description of drawings

Fig. 1 is taxi intelligent comprehensive supervision of the present invention and the service system first example structure synoptic diagram;

Fig. 2 is taxi intelligent comprehensive supervision of the present invention and the service system second example structure synoptic diagram;

Fig. 3 a is a data acquisition flow synoptic diagram of the present invention;

Fig. 3 b is data issue schematic flow sheet of the present invention;

Fig. 4 is service quality supervision appraisal system synoptic diagram of the present invention;

Fig. 5 is an integrated operation analytic system synoptic diagram of the present invention;

Fig. 6 dynamically supervises the auditing system synoptic diagram for the present invention;

Fig. 7: be taxi vehicle intelligent service terminal structural representation of the present invention;

Fig. 8 is service quality supervision appraisal system schematic flow sheet of the present invention;

Fig. 9 a is the professional clone's of strike wagon flow journey synoptic diagram for the present invention dynamically checks;

Fig. 9 b is professional annual examination annual test schematic flow sheet for the present invention dynamically checks;

Figure 10 is the driver of the present invention working schematic flow sheet of registering;

Figure 11 a is the carrying operation operation flow first embodiment synoptic diagram of the present invention;

Figure 11 b is the carrying operation operation flow second embodiment synoptic diagram of the present invention;

Figure 12 is the next sign-out operation flow synoptic diagram of driver of the present invention;

Figure 13 complains the operation flow synoptic diagram for the present invention;

Figure 14 is for ordering car operation flow synoptic diagram;

Figure 15 distress alerting operation flow synoptic diagram;

Figure 16 information releasing and management operation flow synoptic diagram;

Figure 17 paying schematic flow sheet of swiping the card; Wherein:

10: taxi vehicle intelligent service system

11: the taxi intelligent service terminal

111: main frame

1111: CPU (central processing unit) 1112:GPS module

1113: communication module 1114: recording module

1115: memory module 1116: image acquisition and identification module

112: read-write of display screen 113:IC card and secure access device

12: service evaluation device 13: fee register

14: intelligent ceiling light 15: multi-media display device

16: camera 17:LED display screen

20: service of taxi comprehensive supervision and via operation analytic system

21: comprehensive application system

211: dynamically supervise auditing system

2111: module for managing files 2112: image and voice evidence obtaining module

2113: document print module 2114: the online information enquiry module

2115: statistical analysis module 2116: information issuing module

2117: user management module

212: service quality supervision appraisal system

2121: service quality evaluation system management module 2122: quality of service information module for managing files

2123: service quality grading administration module 2124: quality of service information query statistic analysis module

2125: information issuing module 2216: user management module

213: the integrated operation analytic system

2131: overhead cost analysis module 2132: the bunker surcharge analysis module

2133: transport power is thrown in analytical model 2134: volume of passenger traffic investigation and analysis module

2135: the freight rate analytical model

214:GPS monitoring and commanding system 215: intelligent scheduling management system

216: the online business management system 217 of enterprise: information publish administrating system

218: the payment management system swipes the card

22: database

221: basic database

2211: taximan's information database 2212: the taxi vehicle information database

2213: the taxi enterprise database

222: subject data base

2221: dynamically information database 2222 is checked in supervision: service quality supervision examination database

2223: integrated operation analytical database 2224:GPS monitoring and management information base

2225: intelligent scheduling database 2226: the online service management database of enterprise

2227: information releasing and management database 2228: the payment data storehouse of swiping the card

30: wireless network

40a: wireless network receives gateway 40b: the wireless network issue is closed

50: Message Processing gateway 60: the monitoring giant-screen

Embodiment

Reach technological means and the effect that predetermined goal of the invention is taked for further setting forth the present invention, below in conjunction with accompanying drawing and preferred embodiment, to taxi intelligent comprehensive supervision and its embodiment of service system, structure, feature and the effect thereof that foundation the present invention proposes, describe in detail as after.

Relevant aforementioned and other technology contents, characteristics and effect of the present invention can be known to present in the following detailed description that cooperates with reference to graphic preferred embodiment.By the explanation of embodiment, when can being to reach technological means and the effect that predetermined purpose takes to be able to more deeply and concrete understanding to the present invention, yet appended graphic only provide with reference to the usefulness of explanation, be not to be used for the present invention is limited.

Embodiment 1

See also Fig. 1, a kind of taxi comprehensive supervision of preferable first embodiment of the present invention and service system comprise: taxi vehicle intelligent service system 10 and service of taxi comprehensive supervision and via operation analytic system 20.This taxi vehicle intelligent service system 10 is connected in service of taxi comprehensive supervision and via operation analytic system 20 by wireless network 30.

See also Fig. 1, among preferable first embodiment of the present invention, service of taxi comprehensive supervision and via operation analytic system 20 comprise: comprehensive application system 21, database 22, this comprehensive application system 21 and database 22 are finished inquiry, the analysis of data jointly and are upgraded.

See also Fig. 1, among preferable first embodiment of the present invention, described comprehensive application system 21 comprises: dynamically supervise auditing system 211, service quality supervision appraisal system 212, integrated operation analytic system 213, GPS monitoring and commanding system 214 and information publish administrating system 217.Wherein,

See also Fig. 6, dynamically supervise auditing system 211 and form by module for managing files 2111, image and voice evidence obtaining module 2112, document print module 2113, online information enquiry module 2114, statistical analysis module 2115, information issuing module 2116 and user management module 2117.Wherein this module for managing files 2111 is used to manage taxi and driver's Back ground Information, examines annual test, dynamically inspection information etc. annually.This image and voice evidence obtaining module 2112 are used to manage on-the-spot shooting and the recorded message of enforcement vehicle inspection.This document print module 2113 is used for generating and printing the document of enforcing the law.This online information enquiry module 2114 is used for inquiry in real time by the Back ground Information of inspection vehicle, annual examination annual test, positional information etc.This statistical analysis module 2115 is used to analyze illegal incidents and checks and verify rate, illegal incidents areal distribution feature and time trend feature etc.This information issuing module 2116 is used in issue vehicle and driver dynamic inspection information such as government website and official media.This user management module 2117 realizes user's registration management, user cipher management and user authority management etc.

See also Fig. 4, service quality supervision appraisal system 212 is made up of service quality evaluation system management module 2121, quality of service information module for managing files 2122, service quality grading administration module 2123, quality of service information query statistic analysis module 2124, information issuing module 2125 and user management module 2126.This service quality evaluation system management module 2121 is used for increasing, deletes, revises service evaluation index, level of control weight.This quality of service information module for managing files 2122 is used for management enterprise (car owner) and driver's Back ground Information, dynamically checks information, vehicle peccancy information, rewards and punishments information etc.This service quality grading administration module 2123 is used for taxi enterprise and driver's service quality evaluation integral and calculating and ranking.This quality of service information query statistic analysis module 2124 is used for inquiring enterprise (car owner) and driver's service evaluation information, generates the statistical study form.This information issuing module 2125 is used at issue enterprise (car owner) and driver's evaluation informations such as government website and official media.This user management module 2126 realizes user's registration management, user cipher management and user authority management etc.

See also Fig. 5, in the present invention's first preferred embodiment, this integrated operation analytic system 213, by overhead cost analysis module 2131, bunker surcharge analysis module 2132, transport power throw in analysis module 2133, the volume of passenger traffic investigates and analyses module 2134 and freight rate analysis module 2135 is formed.This integrated operation analytic system 213 is based on integrated operation analytical database 2223, set up five big analysis modules, by comprehensive mining analysis,, trade management department provides foundation in time adjusting the trade management behavior and formulate relevant policies to driver's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data.Wherein,

This overhead cost analysis module 2131 is determined the overhead cost range of collection by analyzing combined factors such as the business administration cost of hiring a car, taxi operation costs, taxi operation income, enterprise's average rate of profit, industry average rate of profit, driver's average salary and fuel price;

This bunker surcharge analysis module 2132 is dynamically determined the fuel oil subsidy standard by the operation costs of analyzing the taximan, the factors such as income, fuel price of operating;

This transport power is thrown in analysis module 2133 by analyzing factors such as the freight rate of hiring a car, ten thousand people's cabbie populations, service level, rate of actual loading, industry average rate of profit and road utilization rate, dynamically determines the transport power supply volume;

This volume of passenger traffic investigation and analysis module 2134 calculates the volume of passenger traffic (VP) and the volume of passenger transportation (TVP) of the regular period of hiring a car:

VP＝∑NP；

TVP＝∑NP*D

Wherein: NP represents the patronage of certain carrying process;

D is the operating range of certain carrying process;

This volume of passenger traffic investigation and analysis module 2134 is according to trade management person's Macro or mass analysis request, from integrated operation analytical database 2223, read the qualified vehicle and the volume of passenger traffic (VP) and the volume of passenger transportation (TVP), by specific classification is that the generation all kinds of volumes of passenger traffic (VP) and the volume of passenger transportation (TVP) are gathered in time period or area etc., and represents with graph mode.By analyzing the spatial-temporal distribution characteristic of factors such as the flow of passengers of hiring a car, the flow direction, the volume of passenger transportation, transport power is regulated and control, the station layout provides data to support for trade management department carries out transport market.

This freight rate analysis module 2135 is taken all factors into consideration other public transport admission fees by analyzing local per capita disposable income, index number of price, taxi operation costs, taxi income level etc., determines the zone of reasonableness of the freight rate of hiring a car.

In the present invention's first preferred embodiment; this GPS vehicle monitoring system 214 provides the collection of uploading data from taxi vehicle intelligent service system 10; format conversion and distribution services; comprise driver's data of registering on and off duty; the operation detailed data; the service evaluation data; volume of passenger traffic investigation statistics data; alert data; also provide from comprehensive application system 21 to 10 times teletype commands of taxi vehicle intelligent service system and data, services; comprise the terminal steering order; driver's service quality star data; dynamically check data; public information data can realize Vehicular real time monitoring; the playback of vehicle historical track; alarming and managing; complaint management; the vehicle remote management; the management of vehicle intelligent service system; operation management; the vehicle registration management; system queries; system management and other related management.

Wherein, driver's data of registering on and off duty comprise that the time of registering on and off duty, driver working qualification demonstrate,prove number, taxi number, taxi intelligent service terminal (MCU) number.

The operation detailed data comprises again: operation beginning and ending time, passenger getting on/off GPS position data, operating range, recording and view data, vehicle location monitor data, the payment amount (paying if swipe the card, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, also comprise and call order by cable).

The service evaluation data comprise passenger's service evaluation information and service supervision message, also comprise image and voice identifier if complain.

Volume of passenger traffic investigation statistics data comprise patronage, distance travelled, passenger's the beginning and the end place.Alert data comprises the image and the speech data of warning.

The terminal control data comprise start when starting early warning, alarm command, warning take pictures, monitoring, trace command, recording are long-rangely gone up teletype command, command scheduling instruction, startups/releasings reservation instruction, sign-outly successfully instruct, cancel complaint and instruct, race to be the first to answer a question success/failure command.

Service quality star data comprise driver's service quality star information.Dynamic inspection data are the inspection information of identification code after inspection instruction and the encryption.

Public information data comprises the information that is published to multi-media display device 15 and LED display 17.

In the present invention's first preferred embodiment, information publish administrating system 217, this information publish administrating system 217 is by wireless network 30, realize the management of information publish administrating system to LED screen 17, multi-media display device 15 displaying contents, function comprises public information issue, information issue editor, audit, waiting, statistical study, comprehensive inquiry, system management etc.

See also Fig. 1, among preferable first embodiment of the present invention, described database 22 is made up of basic database 221, subject data base 222.Wherein,

This basic database 221 comprises taximan's information database 2211, taxi vehicle information database 2212, taxi enterprise database 2213.Wherein taximan's information database 2211 is driven the extraction of training management system, cleans, is integrated by trade management department, and taxi vehicle information database 2212 and taxi enterprise database 2213 are transported the extraction of political affairs management system, cleaning, integrated by trade management department.Wherein said taximan's information database 2211 data item have: driver ID, working qualification card number, affiliated producer's numbering, name, sex, identification card number, driver license number, the big class of service, service subclass, working state, industrial grade, working qualification's term of validity, telephone number, academic information etc.Wherein said vehicle information database several 2212 has according to item: vehicle number, factory plate model, vehicle frame number, seating capacity, industrial grade, color, Motor Number, card carriage path number, affiliated company, the date of production, annual examination annual test information etc.Wherein said taxi enterprise database 2213 data item have: enterprise name, registered capital, registered address, better address, parking lot area, vehicle number, operation license number, the type of business, legal representative, telephone number information etc.

This subject data base 222 comprises dynamic supervision inspection information database 2221, service quality supervision examination database 2222, integrated operation analytical database 2223, GPS monitoring and management information base 2224, information releasing and management database 2227 etc.Wherein said dynamic supervision inspection information database 2221 data item have: inspection information of vehicles, driver information, company (car owner) information, inspection object information etc.Wherein said service quality supervision examination database 2222 data item have: driver information, company (car owner) information, driver's service quality evaluation information, Enterprise Quality of Service evaluation information etc.Wherein said integrated operation analytical database 2223 data item have: overhead cost specific analysis information, bunker surcharge specific analysis information, the volume of passenger traffic, volume of passenger transportation statistics specific analysis information, transport power are thrown in specific analysis information and freight rate specific analysis information etc.Wherein said GPS monitoring has with management information base 2224 data item: driver's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data etc.Wherein, this driver data of registering on and off duty comprise that the time of registering on and off duty, taxi intelligent service terminal (MCU) 11 numberings, driver working qualification demonstrate,prove numbering.This operation detailed data comprises: operation beginning and ending time, passenger getting on/off GPS position data, operating range, recording and view data, vehicle location monitor data, the payment amount (paying if swipe the card, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, also comprise and call order by cable).These service evaluation data comprise passenger's service evaluation information and service supervision message, also comprise image and voice identifier if complain.These volume of passenger traffic investigation statistics data comprise patronage, distance travelled, passenger's the beginning and the end place and time.This alert data comprises the image and the speech data of warning.Wherein said information releasing and management database 2227 data item have: issue zero-time, issue closing time, content distributed, scope of release, publishing policy, issue msu message etc.

See also Fig. 1, Fig. 7, in the present invention's first preferred embodiment, taxi vehicle intelligent service system 10 is by taxi intelligent service terminal (MCU) 11, service evaluation device 12, fee register 13, intelligent ceiling light 14, and multi-media display device 15, camera 16, LED display 17 are formed.Described taxi intelligent service terminal (MCU) 11 is made up of main frame 111, display screen 112, IC-card read-write and secure access device 113.This display screen 112 is connected in this main frame 111 by signal, this IC-card read-write and secure access device 113 are connected in this main frame 111 and this display screen 112 by signal, and this IC-card is read and write and secure access device 113 is used for multiple IC-card read-write and cipher key access is controlled, data encrypting and deciphering.Described fee register 13, intelligent ceiling light 14, multi-media display device 15, camera 16, LED display 17 are connected with taxi intelligent service terminal (MCU) 11 by signal respectively.

See also Fig. 3 a, be the data acquisition flow graph.It sends to taxi intelligent service terminal (MCU) 11 by camera 16 images acquired information; Gather the passenger services evaluation information by service evaluation device 12, send to taxi intelligent service terminal (MCU) 11; Be captured in operation mileage, payment amount (paying under the operational regime by fee register 13 if swipe the card, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, also comprise and call order by cable), operation zero-time, operation concluding time etc., send to taxi intelligent service terminal (MCU) 11; Locating and monitoring information by GPS module 1112 collection passenger getting on/off gps datas, operation process comprises data such as position, speed, sends to taxi intelligent service terminal (MCU) 11; Gather recorded message by recording module 1114, send to taxi intelligent service terminal (MCU) 11; Taxi intelligent service terminal (MCU) 11 is gathered driver's data of registering on and off duty, volume of passenger traffic investigation statistics data etc.Taxi intelligent service terminal (MCU) 11 transfers to wireless network with driver's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data by wireless network 30 and receives gateway 40a after Message Processing gateway 50 is handled, and on the one hand these data deposited in the database 22; The data of 21 pairs of collections of comprehensive application system are carried out analyzing and processing on the other hand, and the deposit data after comprehensive application system 21 will be handled is convenient to query calls at database 22.

See also Fig. 3 b, be data issue flow graph.Comprehensive application system 21 is shared information with database 22 on the one hand, and information is sent to 60 demonstrations of monitoring giant-screen; After handling by Message Processing gateway 50 on the other hand, information is sent to wireless network publishing gateway 40b, send to taxi intelligent service terminal (MCU) 11 by wireless network 30 again,, send to corresponding display equipment respectively according to the character of distributing data.Display screen 112 demonstration taximan workings are registered, it is sign-out to come off duty, information such as service star and vehicle scheduling, service evaluation device 12 demonstrates the Pilot Name that hires a car, affiliated company, information such as service star, intelligence ceiling light 14 demonstrates the state of hiring a car, the service star, dynamically check information such as identification code, multi-media display device 15 shows audio frequency, video, animation, picture, literal and other relevant informations, LED display 17 shows driver's service quality star, dynamically check identification code and public information, operations such as loudspeaker voice suggestion driver or driver's button.

See also Fig. 7, the main frame 111 of present embodiment comprises: the CPU (central processing unit) 1111 that is used for data processing, communication and mobile unit control, the GPS module 1112 that is used for real-time positioning monitoring taxi, the communication module 1113 that is used for the taxi data communication, the recording module 1114 that is used for the calling record under the taxi operational regime, be used for the memory module 1115 of storing audio, video, animation, picture, literal and other relevant informations, and be used for image in the taxi car is discerned the image acquisition and the identification module 1116 of processing.Wherein,

This CPU (central processing unit) 1111 be used for data processing, and taxi comprehensive supervision and via operation analytic system 20 between communication and taxi mobile unit control.

Taxi locating and monitoring information in this GPS module 1112 sends in this communication module 1113 after CPU (central processing unit) 1111 is handled, this communication module 1113 sends to this GPS monitoring and commanding system 214 with taxi locating and monitoring information by wireless network 30, and stores synchronized is called analyzing and processing by dynamic supervision auditing system 211, service quality supervision appraisal system 212, integrated operation analytic system 213, information publish administrating system 217 in GPS monitoring and management information base 2224.

This communication module 1113 is used for the taxi data communication.Described taxi data communications in this communication module 1113 sends this service of taxi comprehensive supervision and via operation analytic system 20 to after CPU (central processing unit) 1111 is handled.

Described calling record information in this recording module 1114 is kept in the memory module 1115 after CPU (central processing unit) 1111 is handled.When passenger's button on service evaluation device 12 is complained, after taxi intelligent service terminal (MCU) 11 identifies recording file, move to the acyclic covering storage area of car intelligence service terminal (MCU) 11, the sign of this recording is sent to GPS monitoring and commanding system 214, and stores synchronized is in GPS monitoring and management information base 2224.Seat personnel can send long-range listening to taxi intelligent service terminal (MCU) 11 by wireless network 30 and complain the audio fragment instruction, taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with audio fragment, and stores synchronized is in GPS monitoring and management information base 2224.Seat personnel judges whether to exist and disagrees or abnormal conditions, if do not find in the fragment of calling to disagree or abnormal conditions, then listens to next fragment recording up to End of Tape.Disagree or abnormal conditions if find to exist, confirm to complain true substantially.Otherwise it is not true that affirmation is complained, and GPS monitoring and commanding system 214 sends instruction to taxi intelligent service terminal (MCU) 11, cancels the sign of image and recording file, and deposit the circulation covering storage area of taxi intelligent service terminal (MCU) 11 in.

This memory module 1115, be used for memory of driving person's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data, above-mentioned data send to this GPS monitoring and commanding system 214 after CPU (central processing unit) 1111 is handled, and stores synchronized is at GPS monitoring and management information base 2224.This memory module 1115 is stored the data that passed for 30 times through wireless network by the GPS monitoring and commanding system 214 in service of taxi comprehensive supervision and the via operation analytic system 20 again, comprise terminal control data, driver's service quality star data, dynamically check data, public information data, be stored in taxi intelligent service terminal (MCU) 11, this taxi intelligent service terminal (MCU) 11 sends to corresponding mobile unit control and shows; And

This image acquisition and identification module 1116 adopt image recognition algorithm that image in the taxi car of camera 16 collections is discerned processing, judge patronage in the car, send to GPS monitoring and commanding system 214, and stores synchronized is at GPS monitoring and management information base 2224.The driving mileage data collection comprises dual mode: a kind of is the Vehicle-Miles of Travel data that read record in vehicle mileometer, Tachographs or the fee register 13 by taxi intelligent service terminal (MCU) 11 interfaces, send to GPS monitoring and commanding system 214, and stores synchronized is in GPS monitoring and management information base 2224.Another kind obtains driving mileage data by 214 pairs of taxi locating and monitorings of GPS monitoring and commanding system data computation.

See also Fig. 1, Fig. 7, among preferable first embodiment of the present invention, a service evaluation device 12 is set in taxi.The passenger estimates by 12 couples of taximan's of described service evaluation device service, and should comment the service evaluation data of 12 records to send to taxi intelligent service terminal (MCU) 11 by service valency device, this taxi intelligent service terminal (MCU) 11 again with the service evaluation data upload to GPS monitoring and commanding system 214, and stores synchronized is in GPS monitoring and management information base 2224, call analyzing and processing by service quality supervision appraisal system 212, this service quality supervision appraisal system 212 is set up service quality supervision examination system, service evaluation data to the passenger are goed deep into mining analysis, the service quality evaluation object information is stored in the service quality supervision examination database 2222, call by GPS monitoring and commanding system 214, and sending to taxi intelligent service terminal (MCU) 11, this taxi intelligent service terminal (MCU) 11 is published on the display screen of taxi intelligent service terminal (MCU) 11, taxi intelligent ceiling light 14, the display screen 112 of service evaluation device 12, on multi-media display device 15 and the LED display 17.

In addition, be placed with electronic certificate on this service evaluation device 12, it is to be used for the upper and lower class of taximan to swipe the card.Electronic certificate comprises that for IC-card working qualification card the driver working qualification demonstrate,proves numbering, Pilot Name, driver's code, service unit's code, driver's service quality star, licence issuing authority, the term of validity etc., and can be multiplexed with taxi service supervisory card.When driver's working is swiped the card, taxi intelligent service terminal (MCU) 11 is read the star information of authorizing after the examination of trade management department from IC-card working qualification card, and be published on by taxi intelligent service terminal (MCU) 11 on display screen 112, multi-media display device 15 and the LED display 17 of display screen, taxi intelligent ceiling light 14, service evaluation device 12 of taxi intelligent service terminal (MCU) 11.

See also Fig. 1, Fig. 7, among preferable first embodiment of the present invention, fee register 13 is arranged at instrument desk, and it also can be arranged at other positions in the taxi, not as limit.The passenger can use the urban transportation all-purpose card to swipe the card or use the interchanger paying of swiping the card, alarm switch to be positioned at taximan underfooting or bearing circle below, is convenient to the taximan and reports to the police.If fee register 13 is with operation mileage, payment amount (the swipe the card paying of taxi under operational regime, also comprise: urban transportation all-purpose card number, urban transportation all-purpose card number former volume, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, also comprise and call order by cable), the operation zero-time, data such as operation concluding time send to this taxi intelligent service terminal (MCU) 11, with this taxi intelligent service terminal (MCU) 11 with operation mileage, payment amount, the operation zero-time, operation concluding time data send GPS monitoring and commanding system 214, and stores synchronized is at GPS monitoring and management information base 2224, by GPS monitoring and commanding system 214, integrated operation analytic system 213, dynamically supervision auditing system 211 calls analyzing and processing, and analysis processing result information is stored in GPS monitoring and management information base 2224 respectively, integrated operation analytical database 2223, dynamically in the supervision inspection information database 2221.

See also Fig. 1, Fig. 7, among preferable first embodiment of the present invention, intelligent ceiling light 14 is arranged at taxi roof outside, is used to show taximan's service star, taxi state and dynamically checks identification code.The service star is chosen as star～five star (available sign " ☆ "), and when for example certain four-star driver's taxi was empty wagons, intelligent ceiling light 14 showed " empty wagons/four stars " (or " empty wagons/☆ ☆ ☆ ☆ ").When driver's working is swiped the card, taxi intelligent service terminal (MCU) 11 is read the star information of authorizing after the examination of trade management department from IC-card working qualification card, or call service quality by GPS monitoring and commanding system 214 and supervise driver's star information of checking and rating database 2222, by wireless network 30 star information is sent to taxi intelligent service terminal (MCU) 11, by taxi intelligent service terminal (MCU) 11 star information is sent in demonstration on the intelligent ceiling light 14 again.

This intelligence ceiling light 14 can show " empty wagons ", " being fully loaded with ", " stoppage in transit ", " warning ", " reservation " and other car status information again: when the driver pressed or lift the empty wagons board, intelligent ceiling light 14 showed " being fully loaded with " or " empty wagons " state.When calling by cable, show " reservation " state.When the driver comes off duty sign-out or driver when triggering " stoppages in transit " button on the taxi intelligent service terminal (MCU) 11, intelligent ceiling light 14 demonstration " stoppage in transit " states.When driver's warning that runs into dangerous situation, after GPS monitoring and commanding system 214 confirms that warning is true, this GPS monitoring and commanding system 214 sends alarm command to taxi intelligent service terminal (MCU) 11, this taxi intelligent service terminal (MCU) 11 receives and sends and instructs in intelligent ceiling light 14, and intelligent ceiling light 14 shows " warning " state.

This intelligence ceiling light 14 can also show dynamic inspection identification code: it can either show the strike clone car inspection identification code that dynamic supervision auditing system 211 produces, effectively hit clone's car, again can display message release management system the 217 vehicle annual examination annual test inspection identification codes that produce, improve the trade management personnel and check efficient.Dynamically supervision auditing system 211 calls encipher interface and forms the encryption message, and will encrypt message and be stored in dynamic supervision inspection information database 2221, call by GPS monitoring and commanding system 214, send to taxi intelligent service terminal (MCU) 11 by wireless network 30, this taxi intelligent service terminal (MCU) 11 receives and storage, by IC-card read-write and the deciphering of secure access device 113 messages, send to intelligent ceiling light 14 and show the inspection identification code.

See also Fig. 1, Fig. 7, in preferable first embodiment of the present invention, after multi-media display device 15 is fixed in taxi inside rear-view mirror right side or front passenger's seat, make things convenient for the passenger to watch TV, advertisement etc.

This information publish administrating system 217 calls encipher interface, want information releasing is comprised audio frequency, video, animation, picture, literal and other relevant informations form encrypts message, be stored in information releasing and management database 2227, by the encryption message in the GPS monitoring and commanding system 214 recalls information release management databases 2227, this GPS monitoring and commanding system 214 will be encrypted message and send to taxi intelligent service terminal (MCU) 11, this taxi intelligent service terminal (MCU) 11 sends to multi-media display device 15 controls and shows after IC-card read-write and secure access device 113 deciphering.

In addition, information publish administrating system 217 can also call that encipher interface form to encrypt decides the throwing policy instructions, be stored in information releasing and management database 2227, decide the throwing policy instructions by the encryption in the GPS monitoring and commanding system 214 recalls information release management databases 2227, this GPS monitoring and commanding system 214 to taxi intelligent service terminal (MCU) 11 send encrypt decide the throwing policy instructions, control multi-media display device 15 after taxi intelligent service terminal (MCU) 11 deciphering shows appointed information.Wherein fixed throw strategy be object with the zone, be object with time or be object with certain target taxi colony.With Beijing is example, when certain fully loaded taxi enters the Haidian District, GPS monitoring and commanding system 214 is transferred the instruction of " Summer Palace tourism " ad playing from intelligent scheduling database 2225, send to this taxi intelligent service terminal (MCU) 11, by sending to multi-media display device 15 after IC-card read-write and secure access device 113 deciphering, after multi-media display device 15 receives instruction, cut off in progress advertisement immediately, play " Summer Palace tourism " advertisement according to instruction.

See also Fig. 1, Fig. 7, in preferable first embodiment of the present invention, a camera 16 is arranged at the taxi inner top.When the taximan detains the empty wagons board, taxi intelligent service terminal (MCU) 11 sends takes instruction to camera 16, this camera 16 starts takes pictures one, and image information is stored in the taxi intelligent service terminal (MCU) 11, calculate patronage by image acquisition and identification module 1116 by image recognition algorithm, also can be by the touch-screen or the manual patronage of selecting of button of driver by display screen 112, or the driver is by the touch-screen or the manual patronage of selecting of button of service evaluation device 12, be uploaded to GPS monitoring and commanding system 214 in real time by taxi intelligent service terminal (MCU) 11, and stores synchronized is at GPS monitoring and management information base 2224, call analyzing and processing by integrated operation analytic system 213, deposit integrated operation analytical database 2223 in.

When the passenger complains, if the passenger is by complaining key then with after this photo sign, move to the acyclic covering storage area of taxi intelligent service terminal (MCU) 11, and taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with the sign of this photo, and stores synchronized is at GPS monitoring and management information base 2224.Seat personnel can be complained the image of vehicle and the sign of recording file by GPS monitoring and commanding system 214 far calls.If not true, then cancel the sign of image and recording file, and deposit the circulation covering storage area of taxi intelligent service terminal (MCU) 11 in through judging complaint.

When the passenger reports to the police, photo when camera 16 is reported to the police the passenger sends to taxi intelligent service terminal (MCU) 11, be stored in the acyclic covering storage area of taxi intelligent service terminal (MCU) 11 through taxi intelligent service terminal (MCU) 11, and these photos are uploaded to GPS monitoring and commanding system 214 in real time, and stores synchronized is at GPS monitoring and management information base 2224, below only be a kind of of rule that take pictures, the present invention is not as limit.

See also Fig. 1, Fig. 7, LED display 17 can be arranged at taxi rear seat windscreen below or roof top.In preferable first embodiment of the present invention, LED display 17 is arranged at taxi rear windshield glass below.

This LED display 17 also can show driver's service star: 212 couples of passengers' of service quality supervision appraisal system service evaluation data are carried out statistical study, and regularly the driver is served star evaluation, when driver's working was swiped the card, taxi intelligent service terminal (MCU) 11 was read the star information of authorizing after the examination of trade management department from IC-card working qualification card.Or by wireless network 30 star information is sent to taxi intelligent service terminal (MCU) 11 by service quality supervision appraisal system 212, by taxi intelligent service terminal (MCU) 11 star information is sent in LED display 17 again and shows.

This LED display 17 again can display message release management system 217 strike clone car inspection identification codes that produce and vehicle annual examination annual test inspection identification code: described dynamic supervision auditing system 211 calls encipher interface and forms and encrypt message, and will encrypt message and be stored in the dynamic supervision inspection information database 2221, call by GPS monitoring and commanding system 214, send to taxi intelligent service terminal (MCU) 11 by wireless network 30, this taxi intelligent service terminal (MCU) 11 receives and storage, by IC-card read-write and the deciphering of secure access device 113 messages, send to LED display 17 and show the inspection identification code.

This LED display 17 can also release news: this information publish administrating system 217 calls encipher interface, with want information releasing is audio frequency, video, animation, picture, literal and other relevant informations form encrypts message, be stored in information releasing and management database 2227, by the encryption message in the GPS monitoring and commanding system 214 recalls information release management databases 2227, this GPS monitoring and commanding system 214 will be encrypted message and send to taxi intelligent service terminal (MCU) 11, this taxi intelligent service terminal (MCU) 11 sends to LED and shows that display screen 17 controls show after IC-card read-write and secure access device 113 deciphering.

Information publish administrating system 217 can also call that encipher interface form to encrypt decides the throwing policy instructions, be stored in information releasing and management database 2227, decide the throwing policy instructions by the encryption in the GPS monitoring and commanding system 214 recalls information release management databases 2227, this GPS monitoring and commanding system (214) to taxi intelligent service terminal 11 send encrypt decide the throwing policy instructions, control LED display 17 after 11 deciphering of taxi intelligent service terminal shows appointed information.Wherein fixed throw strategy be object with the zone, be object with time or be object with certain target taxi colony.

Embodiment 2

See also Fig. 2, the present invention's a kind of taxi intelligent comprehensive supervision of preferable second embodiment and service system except that the identical structure of the foregoing description 1 is arranged, also increase the payment management system 218 that swipes the card in embodiment 1 described comprehensive application system 21.This payment management system 218 that swipes the card utilizes the urban transportation all-purpose card, interchanger, realize public transport company, clearing between bank and the taximan, realization is to taxi the uploading in real time of paying information of swiping the card, compile, clean, standardization, storage, clearing, split account, clear the function of transferring, settlement center can set up private line access with bank, settlement data is handled, transfer according to instruction, settlement amounts is transferred on the corresponding bank card of driver, sent the inventory of transferring simultaneously and check in the Finance Center of swipe the card payment management system 218 and each taxi enterprise.Also increased the payment data storehouse 2228 of swiping the card at the above embodiments 1 described subject data base 222.Wherein said payment data storehouse 2228 data item of swiping the card have: taxi intelligent service terminal (MCU) 11 numbering, driver working qualification demonstrate,prove numbering, operation start time, the concluding time of operating, passenger getting on/off GPS position data, operating range, urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, the interchanger remaining sum.

In embodiment 1 described comprehensive application system 21, also increase intelligent scheduling management system 215 is arranged.This intelligent scheduling management system 215 scheduler routine be provided, call scheduling by cable (comprising: existing group is professional, assign professional), functions such as complaint handling, query statistic, system management, can also provide the services such as registration of searching, go out of the city of route planning, mileage inquiry into expenses, lost article for taxi; Wherein said subject data base 222 also comprises intelligent scheduling database 2225.Also increased intelligent scheduling database 2225 at the above embodiments 1 described subject data base 222.These intelligent scheduling database 2225 contents comprise: information of vehicles, driver information, company (car owner) information, the managing detailed catalogue of operating, order car list information etc.When the driver races to be the first to answer a question successfully, intelligent scheduling management system 215 is stored in intelligent scheduling database 2225 with sequence information, call by GPS monitoring and commanding system 214, send sequence information to taxi intelligent service terminal (MCU) 11, taxi intelligent service terminal (MCU) 11 sends " reservation " status command in intelligent ceiling light 14, and intelligent ceiling light 14 shows " reservation " state.

In embodiment 1 described comprehensive application system 21, also increase the online business management system 216 of enterprise is arranged.Each taxi enterprise is by login " enterprise's online management system ", make enterprise to manage the vehicle of this enterprise, driver, daily operation etc., wherein vehicle management comprises vehicle file administration, vehicle annual examination annual test information management, vehicle peccancy management, fleet management; Driver management comprises: driver's file administration, service evaluation information management, calling information management, violation information management; Daily operation management comprises: vehicle real-time positioning management, take pictures and historical photograph management, track of vehicle management, driver's attendance management, revenue control, the management of vehicle rate of actual loading etc.Also increase the online service management database 2226 of enterprise at the above embodiments 1 described subject data base 222.Online service management database 2226 data item of this enterprise have: information of vehicles, driver information, operation managing detailed catalogue, enterprises service evaluation result information etc.

If wherein said fee register 13 is with operation mileage, payment amount (the swipe the card paying of taxi under operational regime, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, also comprise and call order by cable), the operation zero-time, the operation concluding time sends to this taxi intelligent service terminal (MCU) 11, this taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with above-mentioned data, and stores synchronized is at GPS monitoring and management information base 2224, by GPS monitoring and commanding system 214, integrated operation analytic system 213, dynamically supervise auditing system 211, payment management system 218 swipes the card, enterprise calls analyzing and processing in line service GPS monitoring with management information base 2224 management systems 216, and is stored in GPS monitoring and management information base 2224 respectively, integrated operation analytical database 2223, dynamically information database 2221 is checked in supervision, the payment management database 2228 of swiping the card, the online service management database 2226 of enterprise.

In addition, two service evaluation devices are set respectively in taxi, one is fixed on copilot station the place ahead, and another station server is fixed on rear, taximan seat, and convenient back row passenger selects to estimate.Taxi intelligent service terminal (MCU) 11 also comprises the POS machine, when the passenger pays dues, can use traffic all-purpose card or interchanger.Be provided with two cameras 16 in the taxi.

This taxi vehicle intelligent service system 10 uploads to the GPS monitoring and commanding system 214 of service of taxi comprehensive supervision and via operation analytic system 20 with the driver of taxi intelligent service terminal 11, service evaluation device 12, fee register 13, camera 16 and other relevant apparatus collection data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data and other related datas in real time by wireless network 30, and is kept at simultaneously in the GPS monitoring and management information base 2224 of database 22.Dynamic supervision auditing system 211 in the comprehensive application system 21, service quality supervision appraisal system 212, integrated operation analytic system 213, GPS monitoring and commanding system 214, intelligent scheduling management system 215, the online business management system 216 of enterprise, information publish administrating system 217, the payment management system 218 that swipes the card is respectively according to the processing processing of the data of needs separately, data after will analyzing again are saved to the dynamic supervision inspection information database 2221 in the database 22 more respectively, service quality supervision examination database 2222, integrated operation analytical database 2223, GPS monitoring and management information base 2224, intelligent scheduling database 22225, the online service management database 2226 of enterprise, information releasing and management database 2227, the payment data storehouse 2228 of swiping the card, and according to the taxi business demand, call by GPS monitoring and commanding system 214, by wireless network 30 with terminal control data and driver's service quality star data, dynamically check data, public information data sends to taxi vehicle intelligent service system 10, and this taxi vehicle intelligent service system 10 is with driver's service quality star data, dynamically check data, public information data sends to service evaluation device 12, intelligence ceiling light 14, multi-media display device 15, LED display 17 and other corresponding apparatus show.

Except that above structure was different with first embodiment, other structures, function, principle of work were identical with embodiment 1.

The above embodiment of the present invention taxi intelligent comprehensive supervision and service system operation workflow are as follows:

1, see also Fig. 8, be service quality supervision appraisal system flow process, detailed step is as follows:

The passenger can come driver's service is estimated by three kinds of channels:

Step 401: taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with service evaluation information, and stores synchronized is changeed step 404 at GPS monitoring and management information base 2224;

Step 402: the on-site examination personnel form evaluation information according to taxi on-site examination result, and service evaluation information is sent to GPS monitoring and commanding system 214, and stores synchronized is changeed step 404 at GPS monitoring and management information base 2224;

Step 403: the passenger makes a phone call to the call center taximan to be carried out service evaluation, changes step 405;

Step 404: service quality supervision appraisal system 212 calls the service evaluation information in GPS monitoring and the management information base 2224, and is stored in the service quality supervision examination database 2222, changes step 406;

Step 405: seat personnel record passenger services evaluation information, the service evaluation data are sent to service quality supervision appraisal system 212, and be stored in the service order supervision examination database 2222, change step 406;

Step 406: 212 pairs of service evaluation information of service quality supervision appraisal system are carried out statistical study;

Step 407: service quality supervision appraisal system 212 analysis-by-synthesis driver service quality evaluation data, respectively the service quality of taximan's service quality and enterprise is estimated, enter step 408 and step 412 respectively;

Step 408: 212 couples of drivers' of service quality supervision appraisal system service quality is carried out star rating, and stores the service quality evaluation object information into service quality supervision examination database 2222;

Step 409:GPS monitoring and commanding system 214 calls the service quality evaluation object information in the service quality supervision examination database 2222;

Step 410:GPS monitoring and commanding system 214 sends taximan's star information to taxi intelligent service terminal (MCU) 11;

Step 411: taxi intelligent service terminal (MCU) 11 sends to display screen 112, service evaluation device 12, intelligent ceiling light 14, multi-media display device 15, LED display 17 and demonstration with taximan's star information;

Step 412: 212 pairs of taxi enterprises of service quality supervision appraisal system carry out service quality evaluation, and the service quality evaluation object information is stored in the service quality supervision examination database 2222;

Step 413: the online business management system 216 of enterprise is called enterprises service evaluation result information and the issue in the service quality supervision examination database 2222;

Step 414: enterprise is inquired about by the online business management system 216 of enterprise.

2, see also Fig. 9 a, for dynamically checking " clone's car " business process map, detailed step is as follows:

Step 501: dynamically supervise auditing system 211 and produce strike clone car inspection instruction;

Step 502: dynamically supervise auditing system 211 and generate the inspection identification codes, create and encrypt message, dynamically supervise auditing system 211 and will encrypt message and store dynamic supervision into and check information database 2221 by calling encipher interface;

Step 503: call the encryption message that information database 2221 is checked in dynamic supervision by GPS monitoring and commanding system 214, GPS monitoring and commanding system 214 will be encrypted the taxi intelligent service terminal (MCU) 11 that message sends to appointed area or certain limit;

Step 504: taxi intelligent service terminal (MCU) 11 receives encrypts message, sends to IC-card read-write and secure access device 113 deciphering;

Step 505: taxi intelligent service terminal (MCU) 11 sends to LED display 17 or intelligent ceiling light 14 with decrypted message;

Step 506:LED display screen 17 or intelligent ceiling light 14 receive cleartext information and show;

Step 507: after the inspector arrives the appointed area, check whether the LED display 17 of taxi or intelligent ceiling light 14 display message are identical with the inspection identification code;

Step 508:, then tentatively be judged as normal vehicle if identical with the inspection identification code after judging;

Step 509: if inequality with the inspection identification code after judging, the inspector inquires the information of vehicles of hiring a car by dynamic supervision auditing system 211;

Step 510: dynamically supervise auditing system 211 and inquire the vehicle information database 2212 of hiring a car and judge whether there is this taxi;

Step 511: if there is not this taxi in judgement, conclude tentatively that then this taxi is the false-trademark car, further examine then;

Step 512: if judge this taxi of existence, whether the inspector determines the position of hiring a car identical with the scene;

Step 513: if judge that the position is identical, then be judged to be normal vehicle, and check taxi mobile unit fault;

Step 514: if judge that the position is inequality, the inspector checks whether the working qualification demonstrate,proves with card carriage path legal;

Step 515: if certificate is illegal, then tentatively predicate clone's car, further examine;

Step 516: if certificate is legal, then be judged to be normal vehicle, and check taxi mobile unit fault.

3, see also Fig. 9 b, for dynamically checking annual examination annual test business process map, detailed step is as follows:

Step 601: dynamically supervise auditing system 211 and produce the annual examination annual test inspection instruction of hiring a car;

Step 602: dynamically supervise auditing system 211 and from fortune political affairs management system, derive taxi annual examination annual test information, be stored in the dynamic supervision inspection information database 2221;

Step 603: dynamically supervise auditing system 211 and call out the annual examination annual test information of hiring a car from dynamic supervision inspection information database 2221, the taxi information of annual test is not examined in inquiry annually;

Step 604: dynamically supervise auditing system 211 and generate annual examination annual tests inspection identification codes, call encipher interface and form and encrypt message, dynamically supervise auditing system 211 and will encrypt message and store dynamic supervision into and check information database 2221;

Step 605: call the encryption message that information database 2221 is checked in dynamic supervision by GPS monitoring and commanding system 214, this GPS monitoring and commanding system 214 will be encrypted message and send on the taxi intelligent service terminal (MCU) 11 of not examining annual test annually;

Step 606: taxi intelligent service terminal (MCU) 11 receives encrypts message, sends to IC-card read-write and secure access device 113 deciphering;

Step 607: taxi intelligent service terminal (MCU) 11 sends to LED display 17 or intelligent ceiling light 14 with decrypted message;

Step 608:LED display screen 17 or intelligent ceiling light 14 receive message and show;

Step 609: the inspector checks whether LED display 17 or intelligent ceiling light 14 show annual examination annual test inspection identification code;

Step 610:, then be normal vehicle if do not show the inspection identification code;

Step 611: if show the inspection identification code, then tentatively predicate and do not examine the annual test vehicle annually, the inspector is in locality pushing-off the wagons, on-site examination.

4, the working flow process of registering

See also Figure 10, be the working process flow diagram of registering, detailed step is as follows:

Step 701: taxi intelligent service terminal (MCU) 11 registers to display screen 112 transmission hint instructions and the taximan of voice broadcast prompting simultaneously working;

Step 702: the taximan brushes IC-card working qualification card;

Step 703: taxi intelligent service terminal (MCU) 11 judges by IC-card read-write and secure access device 113 whether IC-card working qualification card is legal;

Step 704: if illegal after taxi intelligent service terminal (MCU) 11 is judged, then taxi intelligent service terminal (MCU) 11 sends and instructs in display screen 112 while voice broadcast prompting taximan's IC-card working qualification's cards " illegal ";

Step 705: if legal after taxi intelligent service terminal (MCU) 11 is judged, then taxi intelligent service terminal (MCU) 11 transmission buttons are confirmed to instruct in display screen 12 and the driver certifying " working is registered " of voice broadcast prompting simultaneously;

Step 706: driver's button is confirmed " working is registered ", and taxi intelligent service terminal (MCU) 11 sends to fee register 13 and land instruction;

Step 707: fee register 13 is started shooting, and status information is sent to taxi intelligent service terminal (MCU) 11;

Step 708: taxi intelligent service terminal (MCU) 11 sends the read states instruction to service evaluation device 12;

Step 709: taxi intelligent service terminal (MCU) 11 sends the read states instruction to intelligent ceiling light 14;

Step 710: taxi intelligent service terminal (MCU) 11 sends the read states instruction to camera 16;

Step 711: taxi intelligent service terminal (MCU) 11 sends the read states instruction to LED display 17;

Step 712: taxi intelligent service terminal (MCU) 11 sends the read states instruction to multi-media display device 15;

Step 713: taxi intelligent service terminal (MCU) 11 receives the status information that service evaluation devices 12, intelligent ceiling light 14, camera 16, LED display 17, multi-media display device 15 send, and judge the mobile unit of hiring a car whether can operate as normal;

Step 714: after taxi intelligent service terminal (MCU) 11 was judged, if taxi mobile unit cisco unity malfunction, then taxi intelligent service terminal (MCU) 11 sent and instructs in display screen 112 prompting taxi mobile unit faults;

Step 715: if the taxi mobile unit can operate as normal, then taxi intelligent service terminal (MCU) 11 writes down the information that the current driver's working is registered, and comprises that the time of registering of going to work, driver working qualification demonstrate,prove information such as number, driver's number, taxi number, taxi intelligent service terminal (MCU) 11 numbers;

Step 716: taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with the working information of registering, and stores synchronized enters step 717 and 718 respectively at GPS monitoring and management information base 2224;

Step 717:GPS monitoring and commanding system 214 writes down the driver information of registering, and whether contrast is one of taximan who sets, and the record comparing result;

Step 718: whether taxi intelligent service terminal (MCU) 11 is judged the state of fee register 113, be empty wagons;

Step 719: if taxi intelligent service terminal (MCU) 11 be judged to be empty wagons through fee register 13, then taxi intelligent service terminal (MCU) 11 sends " empty wagons " and instructs intelligent ceiling light 14, and intelligent ceiling light 14 shows " empty wagons " states;

Step 720: if taxi intelligent service terminal (MCU) 11 judges it is not empty wagons through fee register 13, taxi intelligent service terminal (MCU) 11 sends " being fully loaded with " and instructs in intelligent ceiling light 14, and intelligent ceiling light 14 shows " being fully loaded with " state.

5, carrying operation flow process

See also shown in Figure 11 a, be carrying operation process flow diagram of the present invention, detailed step is as follows:

Step 801: passenger loading illustration purpose ground, the driver presses the empty wagons board, and fee register 13 receives " being fully loaded with " status command, and this status information is sent to taxi intelligent service terminal (MCU) 11;

Step 802: taxi intelligent service terminal (MCU) 11 starts recording module 1114 recording, and the GPS position data in GPS module 1112 record passenger loading places sends to taxi intelligent service terminal (MCU) 11 and storage; Taxi intelligent service terminal (MCU) 11 is to the instruction of taxi mobile unit transmit status simultaneously, and intelligent ceiling light 14 shows " being fully loaded with ", and camera 16 starts takes pictures one, and camera 16 sends to taxi intelligent service terminal (MCU) 11 with photo;

Step 803: display screen 112 prompting drivers select patronage, and driver's button is replied patronage;

Step 804: taxi intelligent service terminal (MCU) 11 storage pictures and patronage, and " being fully loaded with " state of transmission is to GPS monitoring and commanding system 214;

Step 805: taxi intelligent service terminal (MCU) 11 regularly is sent to GPS monitoring and commanding system 214 with the GPS locator data by GPS module 1112 in the vehicle ' process, and stores synchronized is in GPS monitoring and management information base 2224, and GPS monitoring and commanding system 214 refreshes on system interface and demonstrates the position of hiring a car;

Step 806: treat that taxi arrives the destination, the driver is stopped, lift the empty wagons board, fee register 13 shows Payment Amount, fee register sends and instructs in taxi intelligent service terminal (MCU) 11, the GPS module 1112 record passengers place GPS position data of getting off sends to taxi intelligent service terminal (MCU) 11 and storage;

Step 807: the passenger selects way of paying to pay dues, and way of paying can be that the urban transportation all-purpose card is paid, paid in cash, the interchanger payment;

Step 808: after treating that the passenger pays, fee register 13 is with operation mileage, the payment amount (paying if swipe the card, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, also comprise and call order by cable), operation zero-time, operation send to taxi intelligent service terminal (MCU) 11, the above-mentioned data of taxi intelligent service terminal (MCU) 11 storages the concluding time;

Step 809: taxi intelligent service terminal (MCU) 11 sends phonetic order in service evaluation device 12;

Step 810: service evaluation device 12 receives phonetic order, and whether the voice suggestion passenger carries out service evaluation;

Step 811: if the passenger does not carry out service evaluation within 10 seconds, taxi intelligent service terminal (MCU) 11 is defaulted as satisfaction, enters step 815;

Step 812: if the passenger carries out service evaluation, service evaluation device 12 sends and instructs in taxi intelligent service terminal (MCU) 11, taxi intelligent service terminal (MCU) 11 sends and instructs camera 16 in taxi, camera 16 receives to instruct to begin to start and takes pictures, service evaluation device 12 sends to taxi intelligent service terminal (MCU) 11 with the service evaluation data, camera 16 sends to taxi intelligent service terminal (MCU) 11 with photo, taxi intelligent service terminal (MCU) 11 stores service evaluating data and images;

Step 813: taxi intelligent service terminal (MCU) 11 judges whether the service evaluation data are complaint, if not for complaining, enter step 815;

Step 814: if complain, taxi intelligent service terminal (MCU) 11 will be recorded and image marks, and is stored in the acyclic covering storage area of taxi intelligent service terminal (MCU) 11;

Step 815: taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with operation mileage, payment amount, operation zero-time, operation concluding time, service evaluation data (if having carried out service evaluation), volume of passenger traffic investigation statistics data, and stores synchronized is at GPS monitoring and management information base 2224;

Step 816: taxi intelligent service terminal (MCU) 11 sends " empty wagons " status command in intelligent ceiling light 14, and intelligent ceiling light 14 receives status command and is shown as " empty wagons ".

6, see also shown in Figure 11 b, be carrying of the present invention operation carrying another preferred embodiment process flow diagram of operating, detailed step is as follows:

Elder generation's execution in step 801,802 enters step 061,063 simultaneously;

Step 061: taxi intelligent service terminal (MCU) 11 sends to image acquisition and identification module 1116 with photo;

Step 062: image acquisition and identification module 1116 calculate patronage, and patronage is sent to taxi intelligent service terminal (MCU) 11, enter step 815;

Step 063: taxi intelligent service terminal (MCU) 11 storage pictures, and " being fully loaded with " state of transmission is to GPS monitoring and commanding system 214;

Execution in step 805～step 816.

7, next sign-out flow process

See also Figure 12, be the sign-out process flow diagram of coming off duty, detailed step is as follows:

Step 901: under complete vehicle curb condition, the taximan swipes the card next sign-out by IC-card working qualification card;

Step 902: taxi intelligent service terminal (MCU) 11 judges by IC-card read-write and secure access device 113 whether IC-card working qualification card is legal;

Step 903: if illegal after IC-card read-write and secure access device 113 judgements, then taxi intelligent service terminal (MCU) 11 sends and instructs in display screen 112, simultaneously voice broadcast prompting IC-card working qualification's card " illegal ";

Step 904: if legal after IC-card read-write and secure access device 113 judgements, then taxi intelligent service terminal (MCU) 11 transmission buttons are confirmed to instruct in display screen 112 voice broadcast prompting simultaneously driver " it is sign-out to come off duty ", as if then cancellation of driver's " it is sign-out to come off duty " unconfirmed in 5 seconds;

Step 905: taxi intelligent service terminal (MCU) 11 sends sign-out instruction to fee register 13;

Step 906: fee register 13 shutdown and return state information;

Step 907: taxi intelligent service terminal (MCU) 11 sends read states instruction, return state information (step 908～step 911) to taxi mobile units such as service evaluation device 12, intelligent ceiling light 14, multi-media display device 15, camera 16, LED display 17;

Step 912: whether taxi intelligent service terminal (MCU) 11 receiving status informations are judged the mobile unit of hiring a car again can operate as normal;

Step 913: after taxi intelligent service terminal (MCU) 11 was judged, if taxi mobile unit cisco unity malfunction, then taxi intelligent service terminal (MCU) 11 sent and instructs in display screen 112 voice broadcast prompting simultaneously taxi mobile unit fault;

Step 914: after taxi intelligent service terminal (MCU) 11 is judged, if the taxi mobile unit can operate as normal, then taxi intelligent service terminal (MCU) 11 writes down the next sign-out information of current driver's, comprise the quitting time, the working qualification demonstrate,proves number, driver's number, the taxi number, information such as taxi intelligent service terminal (MCU) 11 numbers, the driver finishes next sign-out, taxi intelligent service terminal (MCU) the 11 sign-out information of will coming off duty sends to GPS monitoring and commanding system 214, and stores synchronized is in GPS monitoring and management information base 2224;

The next sign-out information of step 915:GPS monitoring and commanding system 214 record taximan sends " sign-out success " instruction to taxi intelligent service terminal (MCU) 11;

Step 916: taxi intelligent service terminal (MCU) 11 receives " sign-out success " instruction, sending " sign-out success " instructs in display screen 112, and voice broadcast, sending " stoppage in transit " status command to intelligent ceiling light 14 simultaneously, intelligent ceiling light 14 shows " stoppage in transit ".

8, complaint handling flow process

See also Figure 13, be the complaint handling process flow diagram, can complain by two kinds of channels of service evaluation device and call center, detailed step is as follows:

Step 1001: the passenger carries out service evaluation by service evaluation device 12, and evaluation information sent to taxi intelligent service terminal (MCU) 11, execution in step 401, GPS monitoring and commanding system 214 receives and writes down information such as complaint time, license number, image, recording file sign, and stores synchronized enters step 1002 in GPS monitoring and management information base 2224;

Step 1013: the passenger complains by the call center that makes a telephone call to, to information such as complaint handling personnel description time, place, license number, the complaint origins of an incident;

Step 1014: the complaint handling personnel according to the passenger explanatorily the complaint incident judge whether surpass to complain the time limit;

Step 1015: complain the time limit then off the docket should the complaint if surpass;

Step 1016: complain the time limit if surpass, the complaint handling personnel generate and complain list, by retrieval, determine to meet information such as complaining single time, license number, driver, image, recording file sign and enter step 1002;

Step 1002: the complaint handling personnel are by the GPS monitoring and commanding system 214 long-range complaint audio fragments of listening to;

Step 1003: whether the complaint handling personnel listen to exist in the audio fragment and disagree or abnormal conditions, if exist, then change step 1008 over to, if do not exist, then change step 1004 over to;

Step 1004: judge whether recording finishes;

Step 1005: if recording does not finish, then listen to next fragment recording, change step 1003 over to;

Step 1006: if End of Tape confirms that then complaint is not true, GPS monitoring and commanding system 214 sends instruction to this taxi intelligent service terminal (MCU) 11, cancels the complaint sign of this image and voice;

Step 1007: taxi intelligent service terminal (MCU) 11 receives this instruction, cancels the complaint sign of this image and voice, and flow process finishes;

Step 1008: disagree or abnormal conditions if exist in the audio fragment, then confirm to complain true substantially;

Step 1009: the related personnel of line pipe department notifies and is complained the driver to accept examination;

Step 1010: the related personnel of line pipe department according to calling information from the SD card of the taxi intelligent service terminal (MCU) 11 of being complained vehicle, derive recording, image (or by wireless network 30 will record, image remote is transferred to GPS monitoring and commanding system 214, and stores synchronized is at GPS monitoring and management information base 2224), the step of going forward side by side is checked the mark and is analysed;

Step 1011: trade management department carries out complaint handling;

Step 1012: the complaint handling personnel notify passenger, driver's complaint handling result.

9, order the car operation flow

See also Figure 14, for ordering car operation flow flow process figure, detailed step is as follows:

Step 2001: the passenger call center that makes a telephone call to;

Step 2002: seat personnel receives calls, and orders the car list according to passenger's the car information of ordering generation, and will order the car single transmit and give intelligent scheduling management system 215, and store in the intelligent scheduling database 2225;

Step 2003:GPS monitoring and commanding system 214 calls the car list information of ordering of intelligent scheduling database 2225, near the position at inquiry passenger place and state be the taxi of " empty wagons ", and order car to state for taxi intelligent service terminal (MCU) 11 transmissions of " empty wagons " and race to be the first to answer a question information;

Step 2004: the taximan who receives information races to be the first to answer a question by taxi intelligent service terminal (MCU) 11, and the information of will racing to be the first to answer a question sends to GPS monitoring and commanding system 214;

Step 2005:GPS monitoring and commanding system 214 judges whether to race to be the first to answer a question success, then continues to order car near state for the taxi transmission of " empty wagons " as if getting nowhere and races to be the first to answer a question information, changes step 2003 over to;

Step 2006: if race to be the first to answer a question success, GPS monitoring and commanding system 214 sends detail order information to the taxi intelligent service terminal (MCU) 11 of the taxi of racing to be the first to answer a question the information success, sends failure information to other taxi intelligent service terminal (MCU) 11 of racing to be the first to answer a question the taxi of information failure;

Step 2007: the taxi intelligent service terminal (MCU) 11 of racing to be the first to answer a question the information success sends " reservation " status command in intelligent ceiling light 14, intelligence ceiling light 14 is shown as " reservation " state, and seat personnel is given the passenger with taxi and taximan's information feedback simultaneously;

Step 2008: whether seat personnel receives passenger or driver's cancellation request, if seat personnel does not receive passenger or driver's cancellation request, execution in step 2009; If seat personnel receives passenger or driver's cancellation request, then execution in step 2011;

Step 2009: if seat personnel does not receive passenger or driver's cancellation request, then the driver presses acknowledgement key on taxi intelligent service terminal (MCU) 11 after receiving the passenger;

Step 2010: the driver delivers to the destination with the passenger, and the information that taxi intelligent service terminal (MCU) 11 delivered to the passenger sends to GPS monitoring and commanding system 214, enters step 2011-2012;

Step 2011:GPS monitoring and commanding system 214 sends to taxi intelligent service terminal (MCU) 11 and removes " reservation " status command;

Step 2012: taxi intelligent service terminal (MCU) 11 sends " empty wagons " status command in intelligent ceiling light 14, and intelligent ceiling light 14 shows " empty wagons ".

10, distress alerting flow process

See also Figure 15, be the distress alerting process flow diagram, the present invention can be divided into early warning and report to the police two kinds, and detailed step is as follows:

Step 3001: the taximan sends distress signal in taxi intelligent service terminal (MCU) 11;

Step 3002: taxi intelligent service terminal (MCU) 11 sends enabled instructions in camera 16, and camera 16 begins to take pictures 1 and photo sent to taxi intelligent service terminal (MCU) 11;

Step 3003: taxi intelligent service terminal (MCU) 11 transmission early warning information and the interior image of taxi car are to GPS monitoring and commanding system 214, and stores synchronized is at GPS monitoring and management information base 2224;

Step 3004:GPS monitoring and commanding system 214 is checked image, is started and monitor, and judges whether early warning information is true;

Step 3005: if untrue, GPS monitoring and commanding system 214 sends the releasing alarm command to taxi intelligent service terminal (MCU) 11 the early warning result is stored in GPS monitoring and management information base 2224, and flow process finishes;

Step 3006: if true, GPS monitoring and commanding system 214 starts to monitor to be followed the tracks of;

Step 3007: in monitoring tracing process, GPS monitoring and commanding system 214 judges whether early warning finishes;

Step 3008: if dangerous situation finishes then to remove early warning, record early warning result, flow process finishes;

Step 3009: if also do not finish then to continue to keep monitoring tracking mode;

Step 3010:GPS monitoring and commanding system 214 judges whether dangerous situation further worsens;

Step 3011: if dangerous situation further worsens, then enter alarm condition, taxi intelligent service terminal (MCU) 11 sends enabled instruction in camera 16, camera 16 take pictures continuously (continuous 3), photo is sent to taxi intelligent service terminal (MCU) 11, taxi intelligent service terminal (MCU) 11 sends to GPS monitoring and commanding system 214 with photo storage, and stores synchronized is in GPS monitoring and management information base 2224; If dangerous situation does not worsen, return step 3009;

Step 3012:GPS monitoring and commanding system 214 judges whether warning message is true;

Step 3013: if no abnormal, then GPS monitoring and commanding system 214 is by talking mode inquiry driver situation, send the releasing alarm command to taxi intelligent service terminal (MCU) 11, this warning result is stored in GPS monitoring and management information base 2224, flow process finishes;

Step 3014: meet with dangers as judgement, GPS monitoring and commanding system 214 sends alarm command to taxi intelligent service terminal (MCU) 11, taxi intelligent service terminal (MCU) 11 is by GPS module 1112 real-time follow-ups, the GPS locating information (time interval that GPS information sends encrypts according to parameter) of taxi is sent to GPS monitoring and commanding system 214, and stores synchronized is at GPS monitoring and management information base 2224, feed back in taxi intelligent service terminal (MCU) 11 according to being provided with of GPS monitoring and commanding system 214, taxi intelligent service terminal (MCU) 11 sends alerting signal to LED display 17 and intelligent ceiling light 14, LED display 17 receives and demonstration " I run into dangerous situation; please dial 110 ", intelligence ceiling light 14 receives and shows " warning " state, until saving successfully;

Step 3015: after saving successfully, GPS monitoring and commanding system 214 sends to taxi intelligent service terminal (MCU) 11 and removes alarm command, recovers the mobile unit normal condition of hiring a car, and writes down this warning result.

11, information issue flow process

See also shown in Figure 16ly, be information issue process flow diagram, detailed step is as follows:

Step 4001: information publish administrating system 217 regular generation information issuing commands;

Step 4002: information publish administrating system 217 forms the encryption message by calling encipher interface, and will encrypt message and store in the information releasing and management database 2227;

Step 4003: by the encryption message of GPS monitoring and commanding system 214 recalls information release management databases 2227, GPS monitoring and commanding system 214 will be encrypted the taxi intelligent service terminal (MCU) 11 that message sends to appointed area or certain limit;

Step 4004: taxi intelligent service terminal (MCU) 11 receives encrypts message and storage;

Step 4005: taxi intelligent service terminal (MCU) 11 calls the IC-card read-write and secure access device 113 is deciphered the message that receives, and decrypted message is submitted to LED display 17 or multimedia liquid crystal indicator 15 by the protocol groups bag;

Step 4006:LED display screen 17 or multimedia liquid crystal indicator 15 receive cleartext information and show.

12, the paying flow process of swiping the card

See also shown in Figure 17ly, be the paying process flow diagram of swiping the card, detailed step is as follows:

Step 5001: at first execution in step 815, and the payment data of swiping the card in GPS monitoring and the management information base 2224 calls in the payment management system 218 that swipes the card, and is stored in the payment data storehouse 2228 of swiping the card;

Step 5002: the payment management system 218 that the swipes the card payment data of will swiping the card sends to urban transportation all-purpose card center or bank by interface;

Step 5003: finish clearing between urban transportation all-purpose card center or bank and the driver;

Step 5004: urban transportation all-purpose card center or bank send to the payment management system 218 that swipes the card by interface with checkout result, and are stored in the payment data storehouse 2228 of swiping the card.

The above, it only is preferred embodiment of the present invention, be not that the present invention is done any pro forma restriction, though the present invention discloses as above with preferred embodiment, yet be not in order to limit the present invention, any those skilled in the art, in not breaking away from the technical solution of the present invention scope, when the technology contents that can utilize above-mentioned announcement is made a little change or is modified to the equivalent embodiment of equivalent variations, in every case be the content that does not break away from technical solution of the present invention, according to technical spirit of the present invention to any simple modification that above embodiment did, equivalent variations and modification all still belong in the scope of technical solution of the present invention.

Claims (13)

1. taxi intelligent comprehensive supervision and service system is characterized in that: comprising:

--taxi vehicle intelligent service system (10), comprise: taxi intelligent service terminal (11), at least one service evaluation device (12), fee register (13), intelligent ceiling light (14), multi-media display device (15), at least one camera (16), LED display (17), this taxi intelligent service terminal (11) is by signal difference Connection Service evaluator (12), fee register (13), intelligent ceiling light (14), multi-media display device (15), camera (16), LED display (17);

--service of taxi comprehensive supervision and via operation analytic system (20) comprising: comprehensive application system (21), database (22), this comprehensive application system (21) and database (22) are finished inquiry, the analysis of data jointly and are upgraded, wherein,

Described comprehensive application system (21) comprises dynamic supervision auditing system (211), service quality supervision appraisal system (212), integrated operation analytic system (213), GPS monitoring and commanding system (214) and information publish administrating system (217);

Described database (22) comprises basic database (221), subject data base (222), wherein, this basic database (221) comprises taximan's information database (2211), taxi vehicle information database (2212), taxi enterprise database (2213); This subject data base (222) comprises dynamic supervision inspection information database (2221), service quality supervision examination database (2222), integrated operation analytical database (2223), GPS monitoring and management information base (2224), information releasing and management database (2227);

This taxi vehicle intelligent service system (10) is connected in service of taxi comprehensive supervision and via operation analytic system (20) by wireless network (30);

This taxi vehicle intelligent service system (10) is with taxi intelligent service terminal (11), service evaluation device (12), fee register (13), the driver of camera (16) and other relevant apparatus collection data of registering on and off duty, the operation detailed data, the service evaluation data, volume of passenger traffic investigation statistics data, alert data and other related datas upload to service of taxi comprehensive supervision and via operation analytic system (20) in real time by wireless network (30), be kept in the database (22), comprehensive application system (21) is handled by the processing to data, data after analyzing are saved in the database (22) again, and according to the taxi business demand, by wireless network (30) with terminal control data and driver's service quality star data, dynamically check data, public information data sends to taxi vehicle intelligent service system (10), and this taxi vehicle intelligent service system (10) is with driver's service quality star data, dynamically check data, public information data sends to service evaluation device (12), intelligence ceiling light (14), multi-media display device (15), LED display (17) and other corresponding apparatus show.

2. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said dynamic supervision auditing system (211) is made up of module for managing files (2111), image and voice evidence obtaining module (2112), document print module (2113), online information enquiry module (2114), statistical analysis module (2115), information issuing module (2116) and user management module (2117), wherein

This module for managing files (2111) is used to manage taxi and driver's Back ground Information, examines annual test annually, dynamically checks information and relevant information thereof;

This image and voice evidence obtaining modules (2112) are used to manage on-the-spot shooting and the recorded message of enforcement vehicle inspection;

This document print module (2113) is used for generating and printing the document of enforcing the law;

This online information enquiry module (2114) is used for inquiry in real time by the Back ground Information of inspection vehicle, annual examination annual test, positional information and other relevant informations;

This statistical analysis module (2115) is used to analyze illegal incidents and checks and verify rate, illegal incidents areal distribution feature and time trend feature and other relevant informations;

This information issuing module (2116) is used in issue vehicle and driver dynamic inspection information and other relevant informations such as government website and official media;

This user management module (2117) realizes user's registration management, user cipher management and user authority management and other relevant informations.

3. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said service quality supervision appraisal system (212) is made up of service quality evaluation system management module (2121), quality of service information module for managing files (2122), service quality grading administration module (2123), quality of service information query statistic analysis module (2124), information issuing module (2125) and user management module (2126), wherein

This service quality evaluation system management module (2121) is used for increasing, deletes, revises service evaluation index, level of control weight;

This quality of service information module for managing files (2122) is used for management enterprise/car owner and driver's Back ground Information, dynamically checks information, vehicle peccancy information, rewards and punishments information and other relevant informations;

This service quality grading administration module (2123) is used for taxi enterprise and driver's service quality evaluation integral and calculating and ranking;

This quality of service information query statistic analysis module (2124) is used for inquiring enterprise/car owner and driver's service evaluation information, generates the statistical study form;

This information issuing module (2125) is used at issue enterprise/car owner and driver's evaluation informations such as government website and official media;

This user management module (2126) realizes user's registration management, user cipher management and user authority management and other relevant informations.

4. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said integrated operation analytic system (213), throwing in analysis module (2133), volume of passenger traffic investigation and analysis module (2134) and freight rate analysis module (2135) by overhead cost analysis module (2131), bunker surcharge analysis module (2132), transport power forms, wherein

This overhead cost analysis module (2131) is comprehensively determined the overhead cost range of collection by analyzing the business administration cost of hiring a car, taxi operation costs, taxi operation income, enterprise's average rate of profit, industry average rate of profit, driver's average salary and fuel price and other correlative factors;

This bunker surcharge analysis module (2132) is dynamically determined the fuel oil subsidy standard by the operation costs of analyzing the taximan, the factors such as income, fuel price of operating;

This transport power is thrown in analysis module (2133) by analyzing factors such as the freight rate of hiring a car, ten thousand people's cabbie populations, service level, rate of actual loading, industry average rate of profit and road utilization rate, dynamically determines the transport power supply volume;

These volume of passenger traffic investigation and analysis modules (2134) calculate the volume of passenger traffic (VP) and the volume of passenger transportation (TVP) of the regular period of hiring a car:

VP＝∑NP；

TVP＝∑NP*D；

Wherein: NP represents the patronage of certain carrying process;

D is the operating range of certain carrying process;

These volume of passenger traffic investigation and analysis modules (2134) are according to trade management person's Macro or mass analysis request, from integrated operation analytical database (2223), read the qualified vehicle and the volume of passenger traffic (VP) and the volume of passenger transportation (TVP), by specific classification is that the generation all kinds of volumes of passenger traffic (VP) and the volume of passenger transportation (TVP) are gathered in time period or area etc., and represent with graph mode, by analyzing the spatial-temporal distribution characteristic of factors such as the flow of passengers of hiring a car, the flow direction, the volume of passenger transportation, transport power is regulated and control, the station layout provides data to support for trade management department carries out transport market;

This freight rate analysis module (2135) is taken all factors into consideration other public transport admission fees by analyzing local per capita disposable income, index number of price, taxi operation costs, taxi income level etc., determines the zone of reasonableness of the freight rate of hiring a car.

5. taxi intelligent comprehensive supervision according to claim 1 and service system; it is characterized in that wherein said GPS monitoring and commanding system (214); the collection of uploading data from taxi vehicle intelligent service system (10) is provided; format conversion and distribution services; comprise driver's data of registering on and off duty; the operation detailed data; the service evaluation data; volume of passenger traffic investigation statistics data; alert data; also provide from comprehensive application system (21) teletype command and data, services under taxi vehicle intelligent service system (10); comprise the terminal director data; service quality star data; dynamically check data; public information data can realize Vehicular real time monitoring; the playback of vehicle historical track; alarming and managing; complaint management; the vehicle remote management; the management of taxi vehicle intelligent service system; operation management; the vehicle registration management; system queries; system management and other related management.

6. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said information publish administrating system (217) is by wireless network (30), realize the management of information publish administrating system (217) to LED display (17), multi-media display device (15) displaying contents, function comprises public information issue, information issue editor, audit, waiting, statistical study, comprehensive inquiry, system management.

7. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said taximan's information database (2211) data item has: driver ID, working qualification card number, affiliated producer's numbering, name, sex, identification card number, driver license number, the big class of service, service subclass, working state, industrial grade, working qualification's term of validity, telephone number, academic information and other relevant informations;

Described taxi vehicle information database (2212) data item has: vehicle number, factory plate model, vehicle frame number, seating capacity, industrial grade, color, Motor Number, card carriage path number, affiliated company, the date of production, annual examination annual test information and other relevant informations;

Described taxi enterprise database (2213) data item has: enterprise name, registered capital, registered address, better address, parking lot area, vehicle number, operation license number, the type of business, legal representative, telephone number information and other relevant informations.

8. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said dynamic supervision inspection information database (2221) data item has: inspection information of vehicles, driver information, company/owner information, inspection object information and other relevant informations;

Described service quality supervision examination database (2222) data item has: driver information, company/owner information, driver's service quality evaluation information, Enterprise Quality of Service evaluation information and other relevant informations;

Described integrated operation analytical database (2223) data item has: overhead cost specific analysis information, bunker surcharge specific analysis information, the volume of passenger traffic, volume of passenger transportation statistics specific analysis information, transport power are thrown in specific analysis information and freight rate specific analysis information and other relevant informations;

Described GPS monitoring has with management information base (2224) data item: driver's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data and other relevant informations;

Described information releasing and management database (2227) data item has: issue zero-time, issue closing time, content distributed, scope of release, publishing policy, issue msu message and other relevant informations.

9. according to described taxi intelligent comprehensive supervision of claim 1 and service system, it is characterized in that wherein said taxi intelligent service terminal (11) comprises main frame (111), display screen (112), IC-card read-write and secure access device (113), this display screen (112) is connected in this main frame (111) by signal, this IC-card read-write and secure access device (113) are connected in this main frame (111) and this display screen (112) by signal, and this IC-card is read and write and secure access device 113 is used for multiple IC-card read-write and cipher key access is controlled, data encrypting and deciphering; Wherein,

Described service evaluation device (12) is contained on the taxi, the passenger can estimate taximan's service by this service evaluation device (12), and the service evaluation data that this service evaluation device (12) is write down send to taxi intelligent service terminal (11), this taxi intelligent service terminal (11) again with the service evaluation data upload to GPS monitoring and commanding system (214), and stores synchronized is in GPS monitoring and management information base (2224), call analyzing and processing by service quality supervision appraisal system (212), set up service quality supervision examination system, service evaluation data to the passenger are goed deep into mining analysis, the service quality evaluation object information is stored in the service quality supervision examination database (2222), call by GPS monitoring and commanding system (214), and sending to taxi intelligent service terminal (11), this taxi intelligent service terminal (11) is published on the display screen (112) of taxi intelligent service terminal (11), taxi intelligent ceiling light (14), the display screen (112) of service evaluation device (12), on multi-media display device (15) and the LED display (17);

In addition, be placed with electronic certificate on this service evaluation device (12), when driver's working is swiped the card, taxi intelligent service terminal (11) is read the star information of authorizing after the examination of trade management department from IC-card working qualification card, and be published on by taxi intelligent service terminal (11) on display screen (112), multi-media display device (15) and the LED display (17) of display screen (112), taxi intelligent ceiling light (14), service evaluation device (12) of taxi intelligent service terminal (11);

Described fee register (13) is arranged in the taxi, this fee register (13) is with operation mileage, operation zero-time, operation concluding time, the payment amount of taxi under operational regime, the paying if swipe the card, also comprise: urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, interchanger remaining sum; If call by cable, comprise that also calling order by cable sends to this taxi intelligent service terminal (11), this taxi intelligent service terminal (11) with above-mentioned data upload to GPS monitoring and commanding system (214), and stores synchronized is at GPS monitoring and management information base (2224), by GPS monitoring and commanding system (214), integrated operation analytic system (213), dynamically supervision auditing system (211) calls analyzing and processing, and analysis processing result information is stored in GPS monitoring and management information base (2224) respectively, integrated operation analytical database (2223), dynamically information database (2221) is checked in supervision;

Described intelligent ceiling light (14) is arranged at taxi roof outside, this intelligence ceiling light (14) can show taximan's service star: when driver's working is swiped the card, taxi intelligent service terminal (11) is read the star information of authorizing after the examination of trade management department from IC-card working qualification card, or call service quality by GPS monitoring and commanding system (214) and supervise driver's star information of checking and rating database (2222), by wireless network (30) star information is sent to taxi intelligent service terminal (11), by taxi intelligent service terminal (11) star information is sent in intelligent ceiling light (14) again and goes up demonstration;

This intelligence ceiling light (14) can show car status information again: when the driver pressed or lift the empty wagons board, intelligent ceiling light (14) showed " being fully loaded with " or " empty wagons " state, showed " reservation " state when calling by cable; When the driver comes off duty sign-out or driver when triggering " stoppages in transit " button on the taxi intelligent service terminal (11), intelligent ceiling light (14) demonstration " stoppage in transit " state; When the driver runs into dangerous situation warning, after GPS monitoring and commanding system (214) confirms that warning is true, this GPS monitoring and commanding system (214) sends alarm command to taxi intelligent service terminal (11), this taxi intelligent service terminal (11) receives and sends and instructs in intelligent ceiling light (14), and this intelligence ceiling light (14) shows " warning " state;

This intelligence ceiling light (14) can also be used to show the dynamic inspection identification code of dynamic supervision auditing system (211) generation: this is dynamically supervised auditing system (211) and calls encipher interface formation encryption message, and will encrypt message and be stored in dynamic supervision inspection information database (2221), call by GPS monitoring and commanding system (214), send to taxi intelligent service terminal (11) by wireless network (30), this taxi intelligent service terminal (11) receives and storage, by IC-card read-write and the deciphering of secure access device (113) message, send to intelligent ceiling light (14) and show the inspection identification code;

Described multi-media display device (15) is fixed in the taxi car, this information publish administrating system (217) calls encipher interface, with want information releasing is audio frequency, video, animation, picture, literal and other relevant informations form encrypts message, be stored in information releasing and management database (2227), by the encryption message in GPS monitoring and commanding system (214) the recalls information release management database (2227), this GPS monitoring and commanding system (214) will be encrypted message and send to taxi intelligent service terminal (11), this taxi intelligent service terminal (11) sends to multi-media display device (15) control and shows after IC-card read-write and secure access device (113) deciphering; In addition, information publish administrating system (217) can also call that encipher interface form to encrypt decides the throwing policy instructions, be stored in information releasing and management database (2227), decide the throwing policy instructions by the encryption in GPS monitoring and commanding system (214) the recalls information release management database (2227), this GPS monitoring and commanding system (214) is decided the throwing policy instructions to what taxi intelligent service terminal (11) send to be encrypted, control multi-media display device (15) after taxi intelligent service terminal (11) deciphering, show appointed information, wherein throwing strategy surely is to be object with the zone, be object with time or be object with certain target taxi colony;

Described camera (16) is arranged at the taxi inner top, when the taximan detains the empty wagons board, taxi intelligent service terminal (11) sends takes instruction to camera (16), this camera (16) starts takes pictures one, and image information is stored in the taxi intelligent service terminal (11);

When the passenger complains, then with after this photo sign, move to the acyclic covering storage area of taxi intelligent service terminal (11), and this taxi intelligent service terminal 11 sends to GPS monitoring and commanding system (214) with the sign of this photo, and stores synchronized is at GPS monitoring and management information base (2224), and seat personnel can be complained the image and the recording sign of vehicle by GPS monitoring and commanding system (214) far call; If not true, then cancel the sign of image and recording file, and deposit the circulation covering storage area of taxi intelligent service terminal (11) in through judging complaint;

When the passenger reports to the police, the image data transmission of this camera (16) when the passenger is reported to the police given taxi Intellectual garment affair terminal (11), this taxi intelligent service terminal (11) is stored in the acyclic covering storage area of taxi intelligent service terminal (11), and it is uploaded to GPS monitoring and commanding system (214) in real time, and stores synchronized is at GPS monitoring and management information base (2224);

Described LED display (17) is arranged at taxi rear seat windscreen below or roof top, and this LED display (17) also can show driver's service star, and the service star process that shows the driver is with aforesaid intelligent ceiling light (14); In addition, this LED display (17) also can be controlled and show that the information releasing of wanting is animation, picture, literal and other relevant informations, and the process that shows above-mentioned information is with aforesaid multi-media display device (15); This LED display (17) also can be decided the Investment Trust breath with certain fixed throwing strategy, and the procedure for displaying of deciding the Investment Trust breath is with aforesaid multi-media display device (15); This LED display (17) also can show the dynamic inspection identification code of issue in the dynamic supervision auditing system (211), to the procedure for displaying of dynamic inspection identification code with aforesaid intelligent ceiling light (14).

10. according to any described taxi intelligent comprehensive supervision and service system among the claim 1-9, it is characterized in that wherein said main frame (111) comprising:

CPU (central processing unit) (1111), be used for data processing, and taxi comprehensive supervision and via operation analytic system (20) between communication and taxi mobile unit control;

GPS module (1112), be used for real-time positioning monitoring taxi, taxi vehicle location monitor information in this GPS module (1112), comprise that data such as position, speed send this GPS monitoring and commanding system (214) to after CPU (central processing unit) (1111) is handled, and be stored in GPS monitoring and the management information base (2224);

Communication module (1113) is used for the taxi data communication, and the described taxi data communications in this communication module (1113) sends this service of taxi comprehensive supervision and via operation analytic system (20) to after CPU (central processing unit) (1111) is handled;

Recording module (1114), be used for the calling record under the taxi operational regime, described calling record information in this recording module (1114) is after CPU (central processing unit) (1111) is handled, be kept in the memory module (1115), when the passenger complains, then with after this recording sign, move to the acyclic covering storage area of taxi intelligent service terminal (11), and this taxi intelligent service terminal 11 sends to GPS monitoring and commanding system (214) with the sign of this recording, and stores synchronized is at GPS monitoring and management information base (2224), and seat personnel can be complained the recording file of vehicle by GPS monitoring and commanding system (214) far call; If not true, then cancel the sign of recording file, and deposit the circulation covering storage area of taxi intelligent service terminal (11) in through judging complaint;

Memory module (1115), be used for memory of driving person's data of registering on and off duty, operation detailed data, service evaluation data, volume of passenger traffic investigation statistics data, alert data, above-mentioned data send to this GPS monitoring and commanding system (214) after CPU (central processing unit) (1111) is handled, and stores synchronized is at GPS monitoring and management information base (2224); This memory module (1115) is stored the data that passed down through wireless network (30) by the GPS monitoring and commanding system (214) in service of taxi comprehensive supervision and the via operation analytic system (20) again, comprise terminal control data, driver's service quality star data, dynamically check data, public information data, this taxi intelligent service terminal (11) sends to corresponding mobile unit control and shows; And

The interior image of taxi car that image acquisition and identification module (1116) adopt image recognition algorithm that camera (16) is gathered is discerned processing, judge patronage in the car, send to GPS monitoring and commanding system (214) and stores synchronized at GPS monitoring and management information base (2224);

The driving mileage data collection comprises dual mode: a kind of is the Vehicle-Miles of Travel data that read record in vehicle mileometer, Tachographs or the fee register (13) by taxi intelligent service terminal (11) interface, send to GPS monitoring and commanding system (214), and stores synchronized is in GPS monitoring and management information base (2224); Another kind obtains driving mileage data by GPS monitoring and commanding system (214) to taxi locating and monitoring data computation.

11. taxi intelligent comprehensive supervision according to claim 10 and service system, it is characterized in that wherein said comprehensive application system (21) also comprises the payment management system (218) that swipes the card, this payment management system (218) that swipes the card utilizes the urban transportation all-purpose card, interchanger, realize public transport company, clearing between bank and the taximan, realization is to taxi the uploading in real time of paying information of swiping the card, compile, clean, standardization, storage, clearing, split account, clear the function of transferring, settlement center can set up private line access with bank, settlement data is handled, transfer according to instruction, settlement amounts is transferred on the corresponding bank card of driver, sent the inventory of transferring simultaneously and check in the Finance Center of swipe the card payment management system (218) and each taxi enterprise; Wherein said subject data base (222) also comprises the payment data storehouse (2228) of swiping the card, this payment data storehouse (2228) data item of swiping the card has: taxi intelligent service terminal (11) numbering, driver working qualification demonstrate,prove numbering, operation start time, the concluding time of operating, passenger getting on/off GPS position data, operating range, urban transportation all-purpose card number, the former volume of urban transportation all-purpose card, urban transportation all-purpose card remaining sum, interchanger card number, the former volume of interchanger, the interchanger remaining sum.

12. taxi intelligent comprehensive supervision according to claim 11 and service system, it is characterized in that wherein said comprehensive application system (21) also comprises intelligent scheduling management system (215), this intelligent scheduling management system (215) provides scheduler routine, call by cable the promptly existing group of scheduling professional with business of appointment, complaint handling, query statistic, system management and other correlation functions, can also register and other related services for taxi provides route planning, mileage inquiry into expenses, lost article to search, go out of the city; Wherein said subject data base (222) also comprises intelligent scheduling database (2225).

13. according to taxi intelligent comprehensive supervision described in the claim 12 and service system, it is characterized in that wherein said comprehensive application system (21) also comprises the online business management system of enterprise (216), each taxi enterprise is by login enterprise's online management system (216), make enterprise to manage vehicle, driver, the daily operation of this enterprise, wherein vehicle management comprises vehicle file administration, vehicle annual examination annual test information management, vehicle peccancy management, fleet management; Driver management comprises: driver's file administration, service evaluation information management, calling information management, violation information management; Daily operation management comprises: the vehicle real-time positioning is managed, takes pictures and historical photograph management, track of vehicle management, driver's attendance management, revenue control, the management of vehicle rate of actual loading and other related management; Wherein said subject data base (222) also comprises the online service management database of enterprise (2226).

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