CN109410987A - A kind of talk back equipment audio stream storage method and system - Google Patents
A kind of talk back equipment audio stream storage method and system Download PDFInfo
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- CN109410987A CN109410987A CN201811155048.4A CN201811155048A CN109410987A CN 109410987 A CN109410987 A CN 109410987A CN 201811155048 A CN201811155048 A CN 201811155048A CN 109410987 A CN109410987 A CN 109410987A
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- G—PHYSICS
- G11—INFORMATION STORAGE
- G11B—INFORMATION STORAGE BASED ON RELATIVE MOVEMENT BETWEEN RECORD CARRIER AND TRANSDUCER
- G11B20/00—Signal processing not specific to the method of recording or reproducing; Circuits therefor
- G11B20/10—Digital recording or reproducing
- G11B20/10527—Audio or video recording; Data buffering arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/439—Processing of audio elementary streams
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W84/00—Network topologies
- H04W84/02—Hierarchically pre-organised networks, e.g. paging networks, cellular networks, WLAN [Wireless Local Area Network] or WLL [Wireless Local Loop]
- H04W84/10—Small scale networks; Flat hierarchical networks
- H04W84/12—WLAN [Wireless Local Area Networks]
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a kind of talk back equipment audio stream storage method and systems, and wherein method includes: that audio stream capture module obtains audio stream, and audio stream is converted to digital signal；Audio stream transmission module is exported digital signal to audio stream memory module by network；Audio stream memory module receives digital signal, sequentially in time stores digital signal to specified directory；Audio stream memory module reads digital signal, obtains the content information of digital signal, and be analyzed and processed to content information according to preset rules.It is stored after being acquired by the audio stream to attendant, it can trace and use for further evaluation, thus, by accurate, sustainable collection attendant if service stage art and dialogue art carry out processing analysis, assessment for follow-up service quality improves service industry's standard and service quality improvement is helped to have great effect.
Description
Technical field
The present invention relates to phonetic storage field more particularly to a kind of talk back equipment audio stream storage methods and system.
Background technique
Many service industries are higher and higher for the personal competency profiling of staff at present, and attendant is in service process
In if art, movement, body language, expression in the eyes, facial expression etc. the Service Quality of the attendant can be all embodied from different sides
Amount.For customer, art expression is very important in communication process if attendant.
However, the service quality assessment of attendant is still far from perfect at present, there is no objective assessment standard.And service people
Art expression is to measure the important evidence of service quality, therefore have following problem if member:
The device that attendant talks about art expression is collected 1. lacking.
2. a certain section of art expression if service stage, attendant can not be traced.
Summary of the invention
The present invention is intended to provide a kind of talk back equipment sound for overcoming the above problem or at least being partially solved the above problem
Frequency stream storage method and system.
In order to achieve the above objectives, technical solution of the present invention is specifically achieved in that
One aspect of the present invention provides a kind of talk back equipment audio stream storage method, comprising: audio stream capture module
Audio stream is obtained, audio stream is converted into digital signal；Audio stream transmission module is exported digital signal to audio by network
Flow memory module；Audio stream memory module receives digital signal, sequentially in time stores digital signal to specified directory；Sound
Frequency stream memory module reads digital signal, obtains the content information of digital signal, and carry out to content information according to preset rules
Analysis processing.
Wherein, audio transmission module is exported digital signal to audio stream memory module by WIFI network.
Wherein, audio stream memory module reads digital signal, and the content information for obtaining digital signal includes: audio stream storage
Module obtains the content information of digital signal using the voice messaging in digital signal；Or audio stream memory module believes number
Voice messaging in number is converted to text information, and the content information of digital signal is obtained using text information.
Wherein, it includes: audio stream storage that audio stream memory module, which is analyzed and processed content information according to preset rules,
Module is analyzed and processed according to the content information of the digital signal in preset time period.
Wherein, it includes: audio stream storage that audio stream memory module, which is analyzed and processed content information according to preset rules,
Whether module judges comprising preset content in content information, if carrying out predetermined registration operation comprising preset content.
Another aspect of the present invention provides a kind of talk back equipment audio stream storage system, comprising: audio stream capture module is used
In obtaining audio stream, audio stream is converted into digital signal；Audio stream transmission module, for being exported digital signal by network
To audio stream memory module；Audio stream memory module sequentially in time arrives digital signal storage for receiving digital signal
Specified directory；Digital signal is read, obtains the content information of digital signal, and analyze content information according to preset rules
Processing.
Wherein, audio transmission module is also used to export digital signal to audio stream memory module by WIFI network.
Wherein, audio stream memory module reads digital signal in the following way, obtains the content information of digital signal: sound
Frequency stream memory module, is also used to obtain the content information of digital signal using the voice messaging in digital signal；Or audio stream
Memory module is also used to the voice messaging in digital signal being converted to text information, obtains digital signal using text information
Content information.
Wherein, audio stream memory module is in the following way analyzed and processed content information according to preset rules: sound
Frequency stream memory module, is also used to be analyzed and processed according to the content information of the digital signal in preset time period.
Wherein, audio stream memory module is in the following way analyzed and processed content information according to preset rules: sound
Whether frequency stream memory module, be also used to judge in content information comprising preset content, if preset comprising preset content
Operation.
It can be seen that talk back equipment audio stream storage method provided by the invention and system, pass through the sound to attendant
Frequency stream is stored after being acquired, and can be traced and be used for further evaluation, be taken as a result, by accurate, sustainable collection
Business personnel if service stage art and dialogue art carry out processing analysis, the assessment for follow-up service quality, improve service rows
Industry standard and help service quality improvement have great effect.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, required use in being described below to embodiment
Attached drawing be briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for this
For the those of ordinary skill in field, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing.
Fig. 1 is the flow chart of talk back equipment audio stream storage method provided in an embodiment of the present invention；
Fig. 2 is the structural schematic diagram of talk back equipment audio stream storage system provided in an embodiment of the present invention.
Specific embodiment
Exemplary embodiments of the present disclosure are described in more detail below with reference to accompanying drawings.Although showing the disclosure in attached drawing
Exemplary embodiment, it being understood, however, that may be realized in various forms the disclosure without should be by embodiments set forth here
It is limited.On the contrary, these embodiments are provided to facilitate a more thoroughly understanding of the present invention, and can be by the scope of the present disclosure
It is fully disclosed to those skilled in the art.
It is provided in an embodiment of the present invention to say that equipment audio stream storage method and system have been mainly used in attendant's participation
And it can be objectively measured overall evaluation quality come the scene of the service after being promoted.The present invention is using catering industry as specific embodiment
It describes, but protection scope of the present invention is not limited solely to catering industry.
Fig. 1 shows the flow chart of talk back equipment audio stream storage method provided in an embodiment of the present invention, referring to Fig. 1, originally
The talk back equipment audio stream storage method that inventive embodiments provide, comprising:
S101, audio stream capture module obtain audio stream, audio stream are converted to digital signal.
Specifically, audio stream capture module is the acquisition to attendant's audio stream, and mainly attendant was servicing
The audio stream of art expression is talked about in journey.
In practical applications, since the exchanging meeting of current many attendants uses intercom, and cost is not high, is easy to make
With so the present invention is illustrated using the usage scenario of intercom as embodiment.Attendant can wear earphone, at the same equipped with pair
Say machine, in service process, A attendant is talked by the mic of earphone, is transmitted by intercom, is then passed to other services
The intercom of personnel, other attendants hear call also by connection intercom.Sound acquisition module of the invention includes to change
The specific embodiment of the analog-to-digital conversion module of the intercom made and an ADC, improved audio stream capture module may is that
Audio stream is generated when speaking in waiter's service process by mic, passes through the earphone of wearing or the mic oral instructions of other modes
Transfer audio flows to the intercom of wearing, since the present invention can go out a line to ADC in the mic interface parallel connection of intercom
Module, what the line that parallel connection goes out received is then the audio stream as receiving with the mic of intercom mouth, for being transferred to ADC
The audio stream data of module increases analog-to-digital conversion module, audio stream data is converted into can due to cannot directly transmit
With the digital signal of network transmission.The audio stream of attendant can be collected based on such mode.
S102, audio stream transmission module are exported digital signal to audio stream memory module by network.
Specifically, audio stream transmission module be to the digital signal form of the collected audio stream of audio stream capture module into
Row transcoding transmits the audio stream information of acquisition.
As a kind of optional embodiment of the embodiment of the present invention, audio transmission module passes through WIFI network for digital signal
It exports to audio stream memory module.Carried out data transmission with can be convenient by WIFI network.In specific implementation, audio stream transmission
Module may include, WiFi module and the WiFi network for being used for transmission data.In the ADC of control audio collection module
Module change audio stream analog signal be digital signal after, can by WiFi Module for transmission network difference assist
View carries out data packing, is then transmitted by WiFi.
S103, audio stream memory module receive digital signal, sequentially in time store digital signal to specified directory；
S104, audio stream memory module read digital signal, obtain the content information of digital signal, and according to preset rules
Content information is analyzed and processed.
Specifically, memory module is stored to the data of transmission, for subsequent further processing and analysis.For
The audio stream of acquisition stores the specified directory to corresponding equipment sequentially in time, it is possible thereby to read the audio of storage at any time
Stream.
As an optional embodiment of the embodiment of the present invention, audio stream memory module reads digital signal, obtains number
The content information of word signal includes: the content that audio stream memory module obtains digital signal using the voice messaging in digital signal
Information；Or the voice messaging in digital signal is converted to text information by audio stream memory module, is obtained using text information
The content information of digital signal.It is possible thereby to carry out subsequent analysis according to different needs.Specifically, at can be by asynchronization
Worker is managed, audio stream data is read and is analyzed and processed, such as if it is the measurement to integrity service personnel service's mass, no
It needs to distinguish personnel, expresses evaluation services quality all according to words art, the content of assessment can directly be the sound transferred, can also
To be further processed as text information.
As an optional embodiment of the embodiment of the present invention, audio stream memory module believes content according to preset rules
It includes: that audio stream memory module is analyzed according to the content information of the digital signal in preset time period that breath, which is analyzed and processed,
Processing.It is possible thereby to carry out interim data measurement, such as the service audio stream by storing a period of time carries out concentration analysis.
In addition it can tracing to audio stream, such as Customer Complaint or other events, attendant's section can be taken out
Art is expressed in period.
As an optional embodiment of the embodiment of the present invention, audio stream memory module believes content according to preset rules
It includes: whether audio stream memory module judges comprising preset content in content information that breath, which is analyzed and processed, if comprising default
Content then carries out predetermined registration operation.It is possible thereby to audio stream is traced, such as Customer Complaint or other events, it can
It is expressed with taking out art in this section of period of attendant.Personalized words art assessment can also be carried out, such as can be for clothes
Whether business personnel are used in different scenes using the respect language of regulation words art, such as salutatory, inquiry word etc..It later can basis
The result of judgement executes the operation such as corresponding operation, such as prompt to check.
Above audio stream capture module and audio stream transmission module can be set in an equipment (such as intercom),
Also it can be set in distinct device, audio stream memory module can be set on background server, for the specific plan of establishment,
The present invention does not make concrete restriction.
It can be seen that talk back equipment audio stream storage method provided in an embodiment of the present invention has wide range of applications, it is all to relate to
And to the third party's service scene that attendant interacts with customer, words art storage is carried out, quality evaluation or data are carried out
Backtracking can be applicable in.Flexible for the data of storage, the data of storage, which can choose, to be audio or is further processed as
Text.Storage mode is also very friendly for assessing, and the sound of acquisition is to each attendant, and evaluation scheme can be for single
A attendant can also be directed to all attendants, and each audio stream records the time, so evaluation scheme customized can be commented
Estimate time range, flexibly formulates.
Following table 1 provides a kind of specific embodiment that art is talked about according to the storage text stated above and single attendant,
But the present invention is not limited thereto.
The single business personnel of table 1 talk about art storage
Fig. 2 shows the structural schematic diagram of talk back equipment audio stream storage system provided in an embodiment of the present invention, the intercommunications
Equipment audio stream storage system applications below only carry out the structure of talk back equipment audio stream storage system simple in the above method
Illustrate, other unaccomplished matters, please refers to the associated description in above-mentioned talk back equipment audio stream storage method, referring to fig. 2, the present invention
The talk back equipment audio stream storage system that embodiment provides, comprising:
Audio stream is converted to digital signal for obtaining audio stream by audio stream capture module 201；
Audio stream transmission module 202, for being exported digital signal to audio stream memory module 203 by network；
Audio stream memory module 203 sequentially in time stores digital signal to specified mesh for receiving digital signal
Record；Digital signal is read, obtains the content information of digital signal, and be analyzed and processed to content information according to preset rules.
It can be seen that talk back equipment audio stream storage system applications provided in an embodiment of the present invention are in extensive range, it is all to relate to
And to the third party's service scene that attendant interacts with customer, words art storage is carried out, quality evaluation or data are carried out
Backtracking can be applicable in.Flexible for the data of storage, the data of storage, which can choose, to be audio or is further processed as
Text.Storage mode is also very friendly for assessing, and the sound of acquisition is to each attendant, and evaluation scheme can be for single
A attendant can also be directed to all attendants, and each audio stream records the time, so evaluation scheme customized can be commented
Estimate time range, flexibly formulates.
As an optional embodiment of the embodiment of the present invention, audio transmission module 202 is also used to pass through WIFI network
Digital signal is exported to audio stream memory module.Carried out data transmission with can be convenient by WIFI network.
As an optional embodiment of the embodiment of the present invention, audio stream memory module 203 is read in the following way
Digital signal obtains the content information of digital signal: audio stream memory module 203, is also used to utilize the voice in digital signal
The content information of acquisition of information digital signal；Or audio stream memory module 203, it is also used to the voice messaging in digital signal
Text information is converted to, the content information of digital signal is obtained using text information.It is possible thereby to carry out according to different needs
Subsequent analysis.
As an optional embodiment of the embodiment of the present invention, the basis in the following way of audio stream memory module 203
Preset rules are analyzed and processed content information: audio stream memory module 203 is also used to according to the number in preset time period
The content information of signal is analyzed and processed.It is possible thereby to carry out interim data measurement, such as by storing a period of time
Service audio stream carries out concentration analysis.In addition it being traced to audio stream, such as Customer Complaint or other things
Part can take out art in this section of period of attendant and express.
As an optional embodiment of the embodiment of the present invention, the basis in the following way of audio stream memory module 203
Preset rules are analyzed and processed content information: audio stream memory module 203, be also used to judge in content information whether include
Preset content, if carrying out predetermined registration operation comprising preset content.It is possible thereby to be traced to audio stream, such as caring for
Visitor complains or other events, can take out art in this section of period of attendant and express.It can also carry out personalized words
Art assessment, such as whether regulation words art, such as salutatory, inquiry word etc. can be used in different scenes for attendant
Respect language uses.The operation such as corresponding operation, such as prompt can be executed according to the result of judgement later to check.
It should be understood by those skilled in the art that, embodiments herein can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the application
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the application, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The application is referring to method, the process of equipment (system) and computer program product according to the embodiment of the present application
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
In a typical configuration, calculating equipment includes one or more processors (CPU), input/output interface, net
Network interface and memory.
Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/
Or the forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable Jie
The example of matter.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
The above is only embodiments herein, are not intended to limit this application.To those skilled in the art,
Various changes and changes are possible in this application.It is all within the spirit and principles of the present application made by any modification, equivalent replacement,
Improve etc., it should be included within the scope of the claims of this application.
Claims (10)
1. a kind of talk back equipment audio stream storage method characterized by comprising
Audio stream capture module obtains audio stream, and the audio stream is converted to digital signal；
Audio stream transmission module is exported the digital signal to audio stream memory module by network；
The audio stream memory module receives the digital signal, sequentially in time stores the digital signal to specified mesh
Record；
The audio stream memory module reads the digital signal, obtains the content information of the digital signal, and according to default
Rule is analyzed and processed the content information.
2. the method according to claim 1, wherein the audio transmission module passes through WIFI network for the number
Word signal is exported to the audio stream memory module.
3. the method according to claim 1, wherein the audio stream memory module reads the digital signal,
The content information for obtaining the digital signal includes:
The audio stream memory module obtains the content information of the digital signal using the voice messaging in the digital signal；
Or
Voice messaging in the digital signal is converted to text information by the audio stream memory module, is believed using the text
Breath obtains the content information of the digital signal.
4. the method according to claim 1, wherein the audio stream memory module is according to preset rules to described
Content information, which is analyzed and processed, includes:
The audio stream memory module is analyzed and processed according to the content information of the digital signal in preset time period.
5. the method according to claim 1, wherein the audio stream memory module is according to preset rules to described
Content information, which is analyzed and processed, includes:
Whether the audio stream memory module judge in the content information comprising preset content, if comprising preset content,
Carry out predetermined registration operation.
6. a kind of talk back equipment audio stream storage system characterized by comprising
The audio stream is converted to digital signal for obtaining audio stream by audio stream capture module；
Audio stream transmission module, for being exported the digital signal to audio stream memory module by network；
The audio stream memory module sequentially in time arrives the digital signal storage for receiving the digital signal
Specified directory；The digital signal is read, obtains the content information of the digital signal, and according to preset rules to the content
Information is analyzed and processed.
7. system according to claim 6, which is characterized in that the audio transmission module is also used to pass through WIFI network
The digital signal is exported to the audio stream memory module.
8. system according to claim 6, which is characterized in that the audio stream memory module reads institute in the following way
Digital signal is stated, the content information of the digital signal is obtained:
The audio stream memory module is also used to obtain the interior of the digital signal using the voice messaging in the digital signal
Hold information；Or
The audio stream memory module is also used to the voice messaging in the digital signal being converted to text information, utilizes institute
State the content information that text information obtains the digital signal.
9. system according to claim 6, which is characterized in that the audio stream memory module is in the following way according to pre-
If rule is analyzed and processed the content information:
The audio stream memory module is also used to be carried out at analysis according to the content information of the digital signal in preset time period
Reason.
10. system according to claim 6, which is characterized in that audio stream memory module basis in the following way
Preset rules are analyzed and processed the content information:
Whether the audio stream memory module is also used to judge in the content information comprising preset content, if comprising default
Content then carries out predetermined registration operation.
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| CN201811155048.4A CN109410987A (en) | 2018-09-30 | 2018-09-30 | A kind of talk back equipment audio stream storage method and system |
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| US20180221621A1 (en) * | 2017-02-06 | 2018-08-09 | Hitachi, Ltd. | Apparatus, sound data generation method, and non-transitory computer readable storage medium |
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| CN101739615A (en) * | 2009-11-30 | 2010-06-16 | 交通部公路科学研究院 | Taxi intelligent comprehensive supervision and service system |
| CN102760436A (en) * | 2012-08-09 | 2012-10-31 | 河南省烟草公司开封市公司 | Voice lexicon screening method |
| US20180221621A1 (en) * | 2017-02-06 | 2018-08-09 | Hitachi, Ltd. | Apparatus, sound data generation method, and non-transitory computer readable storage medium |
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