BRPI0906857A2 - Técnicas para recuperação de erros de transferência - Google Patents

Técnicas para recuperação de erros de transferência

Info

Publication number
BRPI0906857A2
BRPI0906857A2 BRPI0906857-0A BRPI0906857A BRPI0906857A2 BR PI0906857 A2 BRPI0906857 A2 BR PI0906857A2 BR PI0906857 A BRPI0906857 A BR PI0906857A BR PI0906857 A2 BRPI0906857 A2 BR PI0906857A2
Authority
BR
Brazil
Prior art keywords
error recovery
transfer error
recovery techniques
techniques
transfer
Prior art date
Application number
BRPI0906857-0A
Other languages
English (en)
Inventor
Amritansh Raghav
Michael Trommsdorff
Rajesh Ramanathan
Andreas Strebel
Original Assignee
Microsoft Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Corp filed Critical Microsoft Corp
Publication of BRPI0906857A2 publication Critical patent/BRPI0906857A2/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2088—Call or conference reconnect, e.g. resulting from isdn terminal portability

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)
BRPI0906857-0A 2008-02-07 2009-01-19 Técnicas para recuperação de erros de transferência BRPI0906857A2 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12/027,277 US8265248B2 (en) 2008-02-07 2008-02-07 Techniques for transfer error recovery
PCT/US2009/031370 WO2009099746A1 (en) 2008-02-07 2009-01-19 Techniques for transfer error recovery

Publications (1)

Publication Number Publication Date
BRPI0906857A2 true BRPI0906857A2 (pt) 2015-06-30

Family

ID=40938881

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0906857-0A BRPI0906857A2 (pt) 2008-02-07 2009-01-19 Técnicas para recuperação de erros de transferência

Country Status (10)

Country Link
US (2) US8265248B2 (pt)
EP (1) EP2241095B1 (pt)
JP (1) JP5337820B2 (pt)
KR (1) KR101612565B1 (pt)
CN (1) CN101939975B (pt)
BR (1) BRPI0906857A2 (pt)
CA (1) CA2710872C (pt)
RU (1) RU2010133150A (pt)
TW (2) TWI489852B (pt)
WO (1) WO2009099746A1 (pt)

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US9241014B2 (en) 2010-10-12 2016-01-19 United Services Automobile Association (Usaa) Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants
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US9401992B2 (en) 2012-07-17 2016-07-26 Xerox Corporation Systems and methods for selectively routing calls to a call center
US8644457B1 (en) 2012-10-01 2014-02-04 Google Inc. System and method for enforcing a recording preference
US8477915B1 (en) * 2012-10-01 2013-07-02 Google Inc. System and method for enforcing a recording preference
US9832319B2 (en) * 2014-06-13 2017-11-28 Genesys Telecommunications Laboratories, Inc. System and method for transferee controlled protocol transfers
US9661027B2 (en) 2014-09-11 2017-05-23 At&T Intellectual Property I, L.P. Informational enrichment for interactive systems
US10084911B2 (en) 2014-09-11 2018-09-25 At&T Intellectual Property I, L.P. Active records for interactive systems
EP3125515B1 (en) * 2015-07-31 2020-07-22 InContact, Inc. Method for handling a call, software product, and device
US20170054852A1 (en) * 2015-08-20 2017-02-23 Avaya Inc. System and method for estimated best path prediction
CN107071190B (zh) * 2016-12-31 2020-07-21 国家电网公司客户服务中心 利用话务平台数据及时发现话务系统问题的方法
US10701006B2 (en) * 2018-08-27 2020-06-30 VoiceCTRL Oy Method and system for facilitating computer-generated communication with user
CN113259530B (zh) * 2021-06-07 2021-11-02 上海慧捷智能技术有限公司 上下文数据同步转移方法及系统
US11356555B1 (en) * 2021-07-30 2022-06-07 Zoom Video Communications, Inc. Message-based interactive voice response menu reconnection

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JP4747744B2 (ja) 2005-09-01 2011-08-17 富士ゼロックス株式会社 アクセス管理システム
US20070081640A1 (en) * 2005-09-23 2007-04-12 Jack Jachner Presence and preference enabled voice response system and method
US20070116234A1 (en) * 2005-10-19 2007-05-24 Marco Schneider Methods and apparatus for preserving access information during call transfers
US8041019B2 (en) * 2006-01-12 2011-10-18 Speechcycle, Inc. Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care
JP2007295524A (ja) * 2006-03-28 2007-11-08 Denso Corp 情報通信システム、施設側装置、ユーザ側装置、管理装置、車両側装置、施設側プログラム、ユーザ側プログラム、管理プログラム及び車両側プログラム
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US8265248B2 (en) * 2008-02-07 2012-09-11 Microsoft Corporation Techniques for transfer error recovery

Also Published As

Publication number Publication date
TWI569620B (zh) 2017-02-01
JP5337820B2 (ja) 2013-11-06
CN101939975B (zh) 2013-08-21
KR20100120136A (ko) 2010-11-12
EP2241095B1 (en) 2018-04-18
JP2011511599A (ja) 2011-04-07
TW201526599A (zh) 2015-07-01
CN101939975A (zh) 2011-01-05
TW200939734A (en) 2009-09-16
TWI489852B (zh) 2015-06-21
CA2710872C (en) 2015-10-06
CA2710872A1 (en) 2009-08-13
KR101612565B1 (ko) 2016-04-14
WO2009099746A1 (en) 2009-08-13
US8265248B2 (en) 2012-09-11
US20090202056A1 (en) 2009-08-13
EP2241095A4 (en) 2017-01-18
RU2010133150A (ru) 2012-02-20
US20120328084A1 (en) 2012-12-27
EP2241095A1 (en) 2010-10-20
US8548141B2 (en) 2013-10-01

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE AS 4A, 5A E 6A ANUIDADES.

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: EM VIRTUDE DO ARQUIVAMENTO PUBLICADO NA RPI 2329 DE 25-08-2015 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDO O ARQUIVAMENTO DO PEDIDO DE PATENTE, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013.