BR9712119A - Sistema e comutador de telecomunicação e processo de orientar uma organização de telemarketing a remover o n·mero de telefone de uma lista de chamada. - Google Patents

Sistema e comutador de telecomunicação e processo de orientar uma organização de telemarketing a remover o n·mero de telefone de uma lista de chamada.

Info

Publication number
BR9712119A
BR9712119A BR9712119-3A BR9712119A BR9712119A BR 9712119 A BR9712119 A BR 9712119A BR 9712119 A BR9712119 A BR 9712119A BR 9712119 A BR9712119 A BR 9712119A
Authority
BR
Brazil
Prior art keywords
call list
remove
phone number
switch
telemarketing organization
Prior art date
Application number
BR9712119-3A
Other languages
English (en)
Inventor
Eric L Valentine
Original Assignee
Ericsson Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Inc filed Critical Ericsson Inc
Publication of BR9712119A publication Critical patent/BR9712119A/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephone Function (AREA)

Abstract

"SISTEMA E COMUTADOR DE TELECOMUNICAçãO E PROCESSO DE ORIENTAR UMA ORGANIZAçãO DE TELEMARKETING A REMOVER O NúMERO DE TELEFONE DE UMA LISTA DE CHAMADAS". Um aparelho e processo dentro de um comutador de comunicação para orientar uma organização de telemarketing a remover o número de telefone de um consumidor de uma lista de chamadas, incluem um sistema de dar baixa de registro em uma lista de chamadas que estabelece uma conexão telefónica com um telefone de uma organização de telemarketing e reproduz uma mensagem especificada sobre a conexão proveitosa. A introdução de um código especificado sobre um miniteclado de aparelho telefónico ativa o sistema para estabelecer uma conexão com a organização de telemarketing e reproduz uma mensagem especificada para a mesma. A mensagem especificada inclui uma identificação do consumidor (assinante chamado) usualmente na forma de um número de telefone. Outros aspectos da invenção incluem o uso de um banco de números alternativos para números de rechamadas de pedido de retirada de registro (de listas de chamadas) especificados e o uso de uma mémoria para manter uma lista daqueles números que foram rechamados e para os quais a mensagem especificada foi reproduzida para solicitar remoção das listas de chamadas.
BR9712119-3A 1996-09-26 1997-09-24 Sistema e comutador de telecomunicação e processo de orientar uma organização de telemarketing a remover o n·mero de telefone de uma lista de chamada. BR9712119A (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/719,693 US5898770A (en) 1996-09-26 1996-09-26 Subscriber controlled call list deregistration
PCT/US1997/017054 WO1998013994A1 (en) 1996-09-26 1997-09-24 Subscriber controlled call list deregistration

Publications (1)

Publication Number Publication Date
BR9712119A true BR9712119A (pt) 1999-08-31

Family

ID=24891009

Family Applications (1)

Application Number Title Priority Date Filing Date
BR9712119-3A BR9712119A (pt) 1996-09-26 1997-09-24 Sistema e comutador de telecomunicação e processo de orientar uma organização de telemarketing a remover o n·mero de telefone de uma lista de chamada.

Country Status (11)

Country Link
US (1) US5898770A (pt)
EP (1) EP0928537B1 (pt)
JP (1) JP2001501402A (pt)
KR (1) KR20000048543A (pt)
CN (1) CN1238882A (pt)
AU (1) AU719668B2 (pt)
BR (1) BR9712119A (pt)
CA (1) CA2265682A1 (pt)
DE (1) DE69733567T2 (pt)
NO (1) NO991451L (pt)
WO (1) WO1998013994A1 (pt)

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* Cited by examiner, † Cited by third party
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US6130937A (en) 1997-05-08 2000-10-10 Telemark Technology, Inc. System and process for automatic storage, enforcement and override of consumer do-not-call requests
US6345094B1 (en) * 1998-06-08 2002-02-05 Davox Corporation Inbound/outbound call record processing system and method
JP3455112B2 (ja) * 1998-08-28 2003-10-14 株式会社ランドスケイプ 個人データ管理装置
US6928154B1 (en) * 1999-02-26 2005-08-09 Nortel Networks Limited Remote caller identification telephone system and method with internet retrieval
US6453019B1 (en) * 1999-03-02 2002-09-17 Ameritech Corp. Method and system for canceling unwanted telephone calls
US20010033643A1 (en) * 2000-02-17 2001-10-25 Mulvey Kevin C.W. Telephone privacy protection system
US6748068B1 (en) * 2000-03-27 2004-06-08 Sbc Properties, L.P. Method and system for providing enhanced caller identification information
DE10053660B4 (de) * 2000-06-13 2012-03-08 Deutsche Telekom Ag Automatisiertes Dialogsystem
US20020055967A1 (en) * 2000-11-08 2002-05-09 Coussement Stefaan Valere Albert System for reporting client status information to communications-center agents
US6822945B2 (en) 2000-11-08 2004-11-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
US7299259B2 (en) 2000-11-08 2007-11-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
US7929562B2 (en) 2000-11-08 2011-04-19 Genesis Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
US20020198942A1 (en) * 2001-06-20 2002-12-26 Ryan Barbara Rae Method and system for reducing unsolicited communications via multiple channels of communication
US6785368B1 (en) * 2002-06-24 2004-08-31 Bellsouth Intellectual Property Corporation On-demand caller identification
USRE46776E1 (en) 2002-08-27 2018-04-03 Genesys Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
US7099444B1 (en) 2003-04-16 2006-08-29 At&T Corp. Database service for telemarketers to screen and block selected telecommunication messages
US7864939B1 (en) * 2003-04-30 2011-01-04 At&T Intellectual Property Ii, L.P. Call arrangement and connection using messaging
US7640009B2 (en) * 2003-06-30 2009-12-29 Motorola, Inc. Method and apparatus to provide a selectable caller identification
US20060053047A1 (en) * 2004-08-30 2006-03-09 Garcia Rita M System and method for selecting targets for sales and marketing campaigns
US20060047571A1 (en) * 2004-08-30 2006-03-02 Garcia Rita M System and method for selecting targets for sales and marketing campaigns
WO2006069431A1 (en) * 2004-12-27 2006-07-06 Bce Inc. Methods and systems for rendering voice mail messages amenable to electronic processing by mailbox owners
EP1834471B1 (en) * 2004-12-27 2011-11-02 BCE Inc. Method and system to enable submission and subsequent retrieval of enhanced voice mail messages
US7864930B2 (en) * 2004-12-27 2011-01-04 Bce Inc. Systems and methods for registration and retrieval of voice mail contact information
US20060159237A1 (en) * 2004-12-27 2006-07-20 Clark David W Systems and methods for rendering voice mail contact information available to a called party
US20080084978A1 (en) * 2006-10-10 2008-04-10 General Instrument Corporation Methods and system for transmitting an alternate caller identification number
US8675855B2 (en) * 2006-10-12 2014-03-18 Microsoft Corporation Call authorizatin for pay-per-call services
US10257349B1 (en) * 2017-11-17 2019-04-09 Charles Isgar Telephone call-back device
US11102347B1 (en) * 2017-11-17 2021-08-24 Charles Isgar Message back system

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4277649A (en) * 1980-01-18 1981-07-07 Bell Telephone Laboratories, Incorporated Method and apparatus for screening telephone calls
JPH0618404B2 (ja) * 1984-12-26 1994-03-09 日本電気株式会社 話中時のメツセ−ジおよび発呼者呼び返し番号の蓄積方式
US4930152A (en) * 1988-08-31 1990-05-29 Bell Communications Research, Inc. Call return telephone service
US5058152A (en) * 1989-12-12 1991-10-15 The Telephone Connection Anonymous interactive telephone system having direct connect feature
US5276731A (en) * 1991-04-26 1994-01-04 Rolm Company Method and apparatus for handling incoming telephone calls
US5206900B1 (en) * 1991-05-31 1998-06-09 David Callele Automated attendant
CA2090165C (en) * 1992-04-01 1997-06-17 Barbara I. Gaechter Network based outbound call management
EP0588101A3 (en) * 1992-09-14 1995-03-08 Rolm Co Message storage and retrieval systems with selective call processing.
US5467388A (en) * 1994-01-31 1995-11-14 Bell Atlantic Network Services, Inc. Method and apparatus for selectively blocking incoming telephone calls
US5559867A (en) * 1994-06-20 1996-09-24 Sigma/Micro Corporation Automated calling system with database updating
NL9401344A (nl) * 1994-08-19 1996-04-01 Nederland Ptt Werkwijze voor het deregistreren van een bij een terminal via registratiegegevens geregistreerde gebruiker, alsmede telecommunicatiesysteem.
US5651053A (en) * 1995-01-26 1997-07-22 Mitchell; Peter P. Telephone call screening

Also Published As

Publication number Publication date
JP2001501402A (ja) 2001-01-30
CN1238882A (zh) 1999-12-15
AU719668B2 (en) 2000-05-11
US5898770A (en) 1999-04-27
AU4497397A (en) 1998-04-17
CA2265682A1 (en) 1998-04-02
KR20000048543A (ko) 2000-07-25
DE69733567D1 (de) 2005-07-21
EP0928537A1 (en) 1999-07-14
DE69733567T2 (de) 2006-05-11
NO991451L (no) 1999-05-26
WO1998013994A1 (en) 1998-04-02
EP0928537B1 (en) 2005-06-15
NO991451D0 (no) 1999-03-25

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 6A,7A,8A,9A E 10A ANUIDADES.

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: REFERENTE AO DESPACHO 8.6 PUBLICADO NA RPI 1905 DE 10/07/2007.