WO2023195722A1 - Dispositif de commande central d'un système de service de commande sans personnel, et procédé de fourniture d'informations de commodité associé - Google Patents

Dispositif de commande central d'un système de service de commande sans personnel, et procédé de fourniture d'informations de commodité associé Download PDF

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Publication number
WO2023195722A1
WO2023195722A1 PCT/KR2023/004483 KR2023004483W WO2023195722A1 WO 2023195722 A1 WO2023195722 A1 WO 2023195722A1 KR 2023004483 W KR2023004483 W KR 2023004483W WO 2023195722 A1 WO2023195722 A1 WO 2023195722A1
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WIPO (PCT)
Prior art keywords
order
information
menu
terminal
store
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PCT/KR2023/004483
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English (en)
Korean (ko)
Inventor
권성택
Original Assignee
티오더 주식회사
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Priority claimed from KR1020220041640A external-priority patent/KR102487108B1/ko
Application filed by 티오더 주식회사 filed Critical 티오더 주식회사
Publication of WO2023195722A1 publication Critical patent/WO2023195722A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to a central control technology for an unmanned order service system, which comprehensively monitors order terminals provided in each of a plurality of stores, collects menu order information for each table generated by each order terminal, and requests from any order terminal. It relates to a central control device for an unmanned ordering service system that provides menu order information for each table generated by another order terminal so that other tables can know which menu has been ordered, and a method for providing the convenient information.
  • Some stores provide information about the store's recommended menus on the menu or post promotional materials about the menu. If you order a recommended menu, you may like it, but it often doesn't meet your expectations.
  • the recommender is the business owner who runs the store or a visitor who has visited the store, the recommender's tastes are different, and the recommender takes into account the business owner's wishes at the business owner's forced or semi-forced request, so it is not an honest recommendation but the type the business owner wants.
  • the menu can be recommended. It is also believed that the business owner can create virtual statistical information as if he were a customer and decorate the menu as if it is a popular menu that is beneficial to the operation of the store.
  • Korean Patent No. 1,247,606 relates to a custom terminal provided on a table and a food ordering system using the same. It is mounted on the surface of the table and provides a guidance screen for selecting food menus, a menu screen corresponding to the user's selection, and a menu selected by the user.
  • a menu display unit that displays the cooking process; a wireless interface unit that performs data communication to transmit and receive information ordered from the menu display unit to an external device; a control unit that controls the operation of the menu display unit and the wireless interface unit; and a secondary battery, including a power charging unit that supplies operating power to the control unit using the voltage charged in the secondary battery, and is mechanically separated from the power charging unit to supply an electromagnetic field to the power charging unit to control the secondary battery.
  • the power supply unit includes an inverter that generates an electromagnetic field by converting rectified direct current power into alternating current power through a rectifier; an inverter control circuit that controls the inverter; and an electric double layer capacitor that supplies power to the inverter control circuit.
  • customers can autonomously order specific service items using an ordering terminal provided in the store, which has the advantage of significantly improving ordering convenience.
  • the present invention was developed to solve the above-mentioned problems, and the central control device and convenience information for the unmanned order service system that supports the unmanned order service provider to comprehensively monitor and control order terminals provided in each of a plurality of stores. We would like to provide a method of provision.
  • the central control device of the unmanned order service system is connected to an order terminal placed on a table in a store through a network.
  • the central control device of the unmanned order service system monitors the operation status of the order product information management unit, which generates order product information displayed on the order terminal and provides the generated order product information to the door terminal, and each order terminal.
  • An information collection unit that collects menu order information for each table generated by the order terminal, and when a request is made from any order terminal, requests for menu order information for each table collected so that it can be known which menu was ordered by other tables. It may include a convenience information provision unit provided to the order terminal that has received the order.
  • the information collection unit collects menu order information for each table generated by orders of customers using the store from each order terminal, but the menu order information for each table generated by orders of customers at each table is collected from the order terminal. It may include menu name information, price information, menu photo information, and order information of the menus provided.
  • the menu order information for each table includes information on the number of people at each table, but the number of people at each table may further include information about the total number of people, the number of people divided by gender, the number of people divided by adults/children, and the number of people by age group. there is.
  • the convenience information providing unit provides order information for each table corresponding to each table provided in the store where the order terminal is placed, or menus for each table corresponding to each table provided in another store of the same franchise as the store. Ordering information can be provided.
  • the convenience information provider displays menu order information of other order terminals generated by orders of other customers using the store on the order terminal by table when the menu to view other customers' order status is clicked on the order terminal.
  • the menu order information ordered for each table at the other order terminal is displayed on the order terminal in the default display mode among the menu name display mode and menu photo display mode, and the order information is retrieved from the order terminal.
  • the Get button is clicked, the menu information included in the order information for that table is entered and displayed in the order waiting window of the order terminal, and when some menus are clicked among the order information for each table, the menu is displayed in the order waiting window of the order terminal. It is entered and displayed, and when the order button is clicked while it is entered and displayed in the order waiting window, the order information can be transmitted to the store's POS terminal.
  • the method of providing convenience information of the central control device of the unmanned order service system includes the convenience information of the central control device of the unmanned order service system, which is connected through a network to an order terminal placed on a table provided in the store.
  • the step of providing table-specific menu order information generated by each order terminal to the order terminal that received the request so that other tables can know what menu was ordered. includes the step of providing table-specific menu order information generated by each order terminal to the order terminal that received the request so that other tables can know what menu was ordered.
  • the method of providing convenience information of the central control device of the unmanned order service system further includes the step of collecting menu order information for each table generated by each order terminal, but the step of providing it to the order terminal includes: If there is a request from the order terminal, the step of providing the collected menu order information for each table to the order terminal that received the request may be included.
  • the step of providing to the order terminal includes collecting menu order information for each table generated by each order terminal when a request is made from any order terminal, and requesting the collected menu order information for each table. It may include the step of providing to the order terminal that received the order.
  • the step of providing to the order terminal is, when the menu to view other customers' order status is clicked on the order terminal, the menu order information of the other order terminal generated by the orders of other customers using the store is displayed on the order terminal. Displayed by table, but if there is a detailed view input from the order terminal, the menu order information ordered for each table of the other order terminal is displayed on the order terminal in the default display mode among the menu name display mode and menu photo display mode.
  • the Import order information from button is clicked, the menu information included in the order information for the table is entered and displayed in the order waiting window of the order terminal, and when some menus are clicked among the order information for each table, the menu is displayed in the order terminal. It is entered and displayed in the order waiting window, and when the order button is clicked while entered and displayed in the order waiting window, the order information can be transmitted to the store's POS terminal.
  • the present invention can significantly increase store operation efficiency by supporting an unmanned ordering service provider to comprehensively monitor and control order terminals provided in each of a plurality of stores.
  • FIG. 1 is a reference diagram for explaining the central control system according to the present invention.
  • Figure 2 is a reference diagram for explaining a central control system according to an embodiment of the present invention.
  • Figure 3 is a block diagram for explaining the central control device according to the present invention.
  • 4 to 7 are reference diagrams for explaining the operation of the central control device according to an embodiment of the present invention.
  • Figure 1 is a reference diagram for explaining the central control system (hereinafter referred to as central control system) of the unmanned order service system according to the present invention
  • Figure 2 is a reference diagram for explaining the central control system according to an embodiment of the present invention. am.
  • the central control system may be configured to include a central control device 10 (hereinafter referred to as central control device), an order terminal 20, and a POS terminal 30 of an unmanned order service system.
  • the central control device 10 may be connected to the ordering terminal 20 and the POS terminal 30 through a network.
  • the central control device 10 corresponds to a computing device managed by a service company that provides unmanned ordering services, and may be implemented as a server.
  • the central control device 10 is connected to the order terminal 20 and the POS terminal 30 through a network, and transmits order request information received from the order terminal 20 to the POS terminal 30 provided at the affiliated store. By transmitting to , it is possible to provide an unmanned ordering service that allows the orderer to order products at the table without accessing the POS terminal 30.
  • the central control device 10 may store and manage information about each of a plurality of stores.
  • the central control device 10 can store and manage store information including store location information, POS terminal information, product information for sale, price information, delivery availability, etc. of stores linked to the unmanned ordering service.
  • the central control device 10 When the central control device 10 receives order request information from the order terminal 20, it sends an order terminal to the POS terminal 30 of the affiliated store based on the affiliated store information (e.g. POS terminal identifier) included in the order request information.
  • the order request information received from (20) can be transmitted.
  • the central control device 10 comprehensively monitors the order terminals provided in each of the plurality of stores and collects menu order information for each table generated by each order terminal, and when there is a request from any order terminal 20-1, Menu order information for each table generated by other order terminals (20-2, 20-3) can be provided so that the table can know what menu was ordered.
  • the order terminal 20 corresponds to a computing device that is placed on a table in a store and can be operated by an orderer, and may include, for example, a PC, mobile phone, smart phone, tablet PC, etc.
  • the order terminal 10 may transmit order request information (eg, product information, order quantity, etc.) input by the orderer to the central control device 10.
  • the order terminal 20 can display menu order information generated by orders of other customers using the store in each table.
  • menu order information for each table can be switched left and right through a touch, or scrolled up and down to be displayed for each table.
  • the menus ordered for each table are displayed in the default display mode, either the menu name display mode or the menu photo display mode.
  • the order button When the order button is clicked while the order is entered and displayed in the order waiting window, the order information is transmitted to the store's POS terminal 30.
  • menu order information for each table may include information on the number of people at each table.
  • the number of people at each table can include various information such as total number of people, number of people divided by gender, number of people divided into adults/children, number of people by age group, etc.
  • the menu order information for each table may include menu order information for each table corresponding to the table provided in the store where the order terminal is placed.
  • order information for each table may include menu order information for each table corresponding to each table set up not only in the store, but also in other stores of the same franchise as the store.
  • menu order information for each table there is information that is considered irrelevant even if disclosed, and there is information that is reluctant to be disclosed. Therefore, it is desirable that only information that is considered irrelevant even if disclosed is provided to the ordering terminal 20 as menu order information for each table.
  • the most ordered menu can reflect the sensibilities and taste characteristics of people who visited the store at that day's weather or time, so it is reliable information that can immediately solve the concerns of people who are concerned about choosing a menu. It can be.
  • the POS terminal 30 is a computing device installed in an affiliated store and may refer to a device that collects, processes, or manages sales information, order information, table information, inventory status information, or payment information.
  • the POS terminal 30 may be operated by a specific operating system (OS, such as Windows OS, etc.), and software to perform POS functions may be installed.
  • OS operating system
  • Windows OS Windows OS
  • the central control device 10 is connected to a plurality of ordering terminals (20-1, 20-2, 20-3) independently of the POS terminal 30, and a plurality of ordering terminals (20- 1, 20-2, 20-3) can be configured to be individually connected to each other through a network.
  • the central control device 10 is individually connected to each of a plurality of ordering terminals 20-1, 20-2, and 20-3 through a network, and operates a POS terminal ( 30) and may be configured to transmit and receive data with each of a plurality of ordering terminals (20-1, 20-2, 20-3).
  • the central control device 10 controls an unmanned ordering system installed in a plurality of stores
  • the central control device 10 controls the orders provided in each of the stores (stores A and B). It is individually connected to each of the terminals (20A-1, 20A-2, 20A-3, 20B-1, 20B-2, 20B-3, ...) through a network and is provided in each store (stores A, B). Transmits and receives data with each of the multiple ordering terminals (20A-1, 20A-2, 20A-3, 20B-1, 20B-2, 20B-3, ...) independently from the POS terminal (30A, 30B, ). It can be configured to do so.
  • the central control device 10 connects through the POS terminal 30. It can be connected to the corresponding order terminal.
  • a plurality of order terminals 20-1, 20-2, and 20-3 provided in a specific store may be connected to the POS terminal 30 of the store through a local network
  • the ordering terminal e.g., 20-2
  • the POS terminal 30 may be installed with separate software (e.g., middleware) that mediates communication between the ordering terminals 20-1, 20-2, and 20-3 and the central control device 10. there is.
  • Figure 3 is a block diagram for explaining the central control device 10 according to the present invention
  • Figures 4 to 7 are reference diagrams for explaining the operation of the central control device 10 according to an embodiment of the present invention.
  • the central control device 10 includes an order product information management unit 110, an information collection unit 120, and a convenience information provision unit 130.
  • the order product information management unit 110 generates order product information displayed on the order terminal 20.
  • the ordered product information may include at least one of the name, price, image, and rating for each product sold in the store.
  • the order product information management unit 110 stores ordered products in which the names, prices, images, and ratings for each of the foods sold at a specific restaurant store are arranged according to a predefined layout. Information can be generated.
  • the order product information management unit 110 provides the generated order product information to the order terminal 20.
  • the order product information management unit 110 may provide the generated order product information through a web browser. That is, the order terminal 20 can output the order product information generated by the order product information management unit 110 on the screen through a web browser.
  • the order product information management unit 110 may generate order product information for each of a plurality of stores.
  • the order product information management unit 110 may provide order product information for each store to the order terminal 20 provided in each of the plurality of stores.
  • the order product information management unit 110 generates order product information (FIG. 4(A)) for store A and orders product for store B.
  • Information Figure 4(B) can be generated independently.
  • the order product information management unit 110 sends order product information for store A to the order terminals 20A-1, 20A-2, and 20A-2 provided at store A (FIG. 4 (A) )), and order product information for store B (FIG.
  • order product information management unit 110 establishes a network with each of the order terminals (20A-1, 20A-2, 20A-3, 20B-1, 20B-2, 20B-3) provided in stores A and B.
  • POS terminals (30A, 30B) provided in stores A and B, order product information can be provided independently.
  • the order product information management unit 110 may be configured to receive modification request information for order product information from the POS terminal 30 or a store owner terminal managed by the store owner.
  • the order product information management unit 110 may receive correction request information, the order product information of the relevant store can be updated in response to the received modification request information. Thereafter, the order product information management unit 110 may be configured to collectively provide updated order product information to an order terminal provided at the corresponding store.
  • the store owner's terminal e.g., the store owner's smartphone
  • the order product information management unit 110 changes the product (e.g., cola) to a sold-out state in the order product information for store A, and sends the changed order product information to the order terminal (20A-1, 20A-2, 20A-2) can be provided in bulk.
  • information requesting modifications to ordered product information includes product price change, product discount application, product image change, change in output order between products, change in product placement layout, and event. It may include requests for various corrections and changes to product information, such as progress.
  • the information collection unit 120 may collect menu order information generated by orders of customers using the store from each order terminal 20 for each table.
  • Menu order information generated by customers' orders for each table may include menu name information, price information, menu photo information, and order information of the ordered menus.
  • Menu order information for each table may include information on the number of people at each table.
  • the number of people at each table can include various information such as total number of people, number of people divided by gender, number of people divided into adults/children, number of people by age group, etc.
  • Menu order information for each table may include order information for each table corresponding to each table provided in the store where the order terminal is placed.
  • menu order information for each table may include menu order information for each table corresponding to tables set up not only in the store, but also in other stores of the same franchise as the store.
  • the information collection unit 120 To collect from the ordering terminal 20 only information that is deemed irrelevant even if disclosed as menu order information for each table.
  • the information collection unit 120 may periodically perform an operation of collecting menu order information for each table generated by each order terminal.
  • the information collection unit 120 may perform an operation of collecting menu order information for each table generated by each order terminal whenever menu order information for each table is generated by any order terminal.
  • the menu order information for each table collected in this way can be provided to the corresponding order terminal by the convenience information provider 130.
  • the information collection unit 120 may collect menu order information for each table generated by each order terminal.
  • the menu order information for each table collected in this way can be provided to the requested order terminal through the convenience information providing unit 130.
  • the information collection unit 120 can monitor the operating state of the order terminal 20.
  • the information collection unit 120 collects monitoring information on a plurality of order terminals 20, and determines whether an abnormality has occurred in at least one of the plurality of order terminals 20 based on the collected monitoring information. It can be detected.
  • the information collection unit 120 may collect monitoring target information including at least one of operation status information, communication status information, and product order information for each of the plurality of order terminals 20.
  • the information collection unit 120 may collect monitoring target information from each of the plurality of order terminals 20 or from the POS terminal 30.
  • the operating status information may include at least one of whether a specific application (e.g., a web browser or service providing app) has an error, data processing speed, memory occupancy, and whether the touch pad is operating.
  • a specific application e.g., a web browser or service providing app
  • the communication status information may include at least one of the network connection status between the central control device 10 and the ordering terminal 20, the number of network errors, and the network speed.
  • product order information may include the number of orders by the orderer.
  • the information collection unit 120 collects monitoring target information for each of the plurality of order terminals 20, and monitors the plurality of order terminals 20 based on the collected monitoring target information and a predefined abnormality detection protocol.
  • the order terminal in a medium or abnormal state can be determined.
  • the information collection unit 120 may determine, among the plurality of order terminals 20, an order terminal in which the web browser does not run or the touch pad does not operate, as an abnormal terminal, based on the collected operation state information.
  • the information collection unit 120 may determine an ordering terminal that is not connected to the central control device 10 through a network among the plurality of ordering terminals 20 as an abnormal terminal based on the collected communication status information. there is.
  • the information collection unit 120 selects an order terminal in which an order has not been made for a predefined time (e.g., 24 hours) among the plurality of order terminals 20 based on the collected product order information. This can be decided using the above terminal.
  • a predefined time e.g. 24 hours
  • the information collection unit 120 may generate monitoring information including at least one of abnormal state information and action information for at least one order terminal detected to have an abnormality among the plurality of order terminals 20.
  • the information collection unit 120 may provide the generated monitoring information to the POS terminal 30 or the store owner's terminal (eg, the store owner's smart phone, etc.).
  • the information collection unit 120 generates monitoring information corresponding to [store A, 20A-2 order terminal, touch pad not working, inspection and replacement required], and the POS terminal 30 of store A or the store owner It can be transmitted to the terminal.
  • the information collection unit 120 generates monitoring information corresponding to [store A, 20A-2 order terminal, network error, network check] and transmits it to the POS terminal 30 of store A or the store owner terminal.
  • the information collection unit 120 generates monitoring information corresponding to [store A, 20A-2 order terminal, order reception error, device inspection], and collects the information from the POS terminal 30 of store A or the store owner terminal. It can be sent to . Meanwhile, this example is not intended to limit the scope of the present invention, and it goes without saying that the information collection unit 120 can provide various information about abnormal states or measures for abnormal terminals.
  • the causes of the abnormal abnormality may be various, and when random abnormal symptoms appear, it is very important to quickly find the exact cause of the abnormal abnormality among the various possible abnormal causes. You can.
  • the information collection unit 120 may store abnormal history information.
  • the abnormality history information may include abnormality history information for each affiliated store, abnormality history information for each ordering terminal of the affiliated store, abnormality history information for each ordering terminal model, and may also include the cause of the abnormality and details of action taken.
  • the cause of the abnormality may include a case where an employee of the relevant affiliated store collides with the LAN cable code and the LAN cable code is moved out of place. Therefore, it can be seen that the relevant affiliated store potentially has conditions in which abnormalities due to these abnormal causes may reoccur.
  • the information collection unit 120 searches for the abnormality history information of the relevant affiliated store among the abnormality history information, so that if the same abnormality symptom exists, the information collection unit 120 can diagnose the abnormality with a higher probability of the cause of the previous abnormality and take action accordingly. You can.
  • the information collection unit 120 may search whether there is a history of the same abnormality for the order terminal 20 when an abnormality is detected in the order terminal 20 deployed at an arbitrary affiliated store. .
  • the ordering terminal 20 of the affiliated store previously had a history of abnormalities due to poor contact, a history of abnormalities due to aging devices, or a history of abnormalities due to devices with poor compatibility, the abnormality history may be referred to and the ordering terminal 20 ), a more rapid action plan can be devised for the cause of the abnormality.
  • the information collection unit 120 may search whether there is a history of the same abnormality in the order terminal 20 of the corresponding model.
  • the ordering terminal 20 of the corresponding model may refer to the abnormality history.
  • a more rapid action plan can be taken for the cause of the abnormality in (20).
  • the occurrence of abnormal symptoms in the order terminal 20 of an affiliated store directly affects the sales of the affiliated store.
  • the order terminal 20 of the affiliated store in which an abnormality has occurred cannot function during repairs, which will have a significant impact on the store's ordering activities. Additionally, the order terminal 20 of an affiliated store that exhibits abnormal symptoms may cause inconvenience to customers who visit the affiliated store. If customers experience inconvenience, it will directly affect the order volume of the affiliated store and may have the adverse effect of preventing customers from returning.
  • the ordering terminal 20 of the affiliated store can prevent the occurrence of abnormal symptoms in advance by predicting and detecting the possibility of abnormal symptoms before customers feel abnormal symptoms when ordering.
  • the information collection unit 120 can probabilistically predict the possibility of occurrence of abnormal symptoms at the order terminal 20 of each affiliated store based on pre-stored abnormal history information through a pre-trained artificial intelligence agent.
  • a pre-trained artificial intelligence agent determines the probability of occurrence of an abnormal symptom at the order terminal 20 of each affiliated store based on abnormal history information for each affiliated store, abnormal history information for each affiliated store's order terminal, and abnormal history information for each order terminal model.
  • a pre-trained artificial intelligence agent can probabilistically predict the possibility of abnormal symptoms occurring at the order terminal 20 of each affiliated store based on abnormality history information including the cause of the abnormality and the details of action taken.
  • the information collection unit 120 intensively monitors the order terminal 20 when the probability of abnormal symptoms occurring in the order terminal 20 of each affiliated store predicted from abnormal history information exceeds the standard value. At the same time, actions can be taken to notify this fact to the store's POS terminal 30 or the store owner's terminal or to perform a preliminary inspection on the corresponding order terminal 20.
  • a pre-trained artificial intelligence agent predicts the possibility of abnormal symptoms occurring in the ordering terminal 20 for each model and notifies the store owner of the affiliated store with information on the possibility of abnormal symptoms occurring in the ordering terminal 20 for each model. Measures can be taken to perform a preliminary inspection on the order terminal 20.
  • the information collection unit 120 remotely logs in as an administrator for the order terminal 20 to be monitored, the order terminal 20 for which the probability of an abnormality occurring exceeds the standard value, or the order terminal 20 for which an abnormality has occurred. Through this, the operating status of the corresponding order terminal 20 can be checked, and inspection operations or possible recovery measures can be performed remotely.
  • the information collection unit 120 can remotely check the current operating status information, communication status information, and product order information for each of the ordering terminals 20 through administrator login.
  • the information collection unit 120 remotely logs in as an administrator to check at least one of errors in a specific application (e.g., web browser or service providing app, etc.), data processing speed, memory occupancy, and touchpad operation. You can check the included operation status information.
  • a specific application e.g., web browser or service providing app, etc.
  • the information collection unit 120 may remotely log in as an administrator to determine a communication state including at least one of the network connection status, number of network errors, and network speed between the central control device 10 and the ordering terminal 20. You can check the information.
  • the information collection unit 120 may remotely check product order information including the number of orders by the orderer through administrator login.
  • the convenience information provision unit 130 is provided to an order terminal (20-1) that receives a request for menu order information for each table collected so that other tables can know what menu was ordered. Provided in -1).
  • the convenience information providing unit 130 displays other customers using the store on the order terminal (20-1).
  • Menu order information of other order terminals (20-2, 20-3) generated by the order of 2, 20-3) can be displayed for each table.
  • the convenience information providing unit 130 switches the menu information for each table of the other ordering terminals (20-2, 20-3) to the left and right or scrolls up and down through a touch on the ordering terminal (20-1) for each table. It can be displayed.
  • the convenience information provider 130 displays each of the other order terminals 20-2 and 20-3 in the default display mode among the menu name display mode and menu photo display mode.
  • the menus ordered for each table can be displayed on the ordering terminal 20-1.
  • the convenience information provider 130 switches to the menu photo display mode when the mode switch button is clicked while the menu name display mode is being executed for each table.
  • the convenience information providing unit 130 may display prices of menus ordered for each table.
  • the convenience information provider 130 When the import order information button from the order terminal 20-1 is clicked, the convenience information provider 130 provides menus included in the order information of the corresponding table corresponding to other order terminals 20-2 and 20-3. It is entered and displayed in the order waiting window of the order terminal (20-1).
  • the convenience information provider 130 When some menus among the order information for each table are clicked, the convenience information provider 130 inputs the corresponding menus into the order waiting window of the order terminal 20-1 and displays them.
  • the convenience information provider 130 transmits the order information to the store's POS terminal 30 when the order button is clicked while the order is entered and displayed in the order waiting window.
  • order information for each table may include information on the number of people at each table.
  • the number of people at each table can include various information such as total number of people, number of people divided by gender, number of people divided into adults/children, number of people by age group, etc.
  • the order information for each table may include order information for each table corresponding to the table provided in the store where the corresponding order terminal is placed.
  • order information for each table may include order information for each table corresponding to not only the store, but also each table provided in another store of the same franchise as the store.
  • the convenience information provider 130 to provide only information that is deemed irrelevant even if disclosed to the order terminal 20 as order information for each table.
  • the most ordered menu can reflect the sensibilities and taste characteristics of people who visited the store at that day's weather or time, so it is reliable information that can immediately solve the concerns of people who are concerned about choosing a menu. It can be.
  • the convenience information providing unit 130 When the menu to view other customers' order status is clicked from any order terminal (20-1), the convenience information providing unit 130 is connected to another order terminal (20-1) generated by orders of other customers currently using the store. 2, 20-3) menu order information can be displayed for each table.
  • menu order information can be displayed by table.
  • the convenience information providing unit 130 When the menu to view other customers' order status is clicked from any order terminal (20-1), the convenience information providing unit 130 generates orders from other customers using other stores of the same franchise as the store at the present time. Menu ordering information from other ordering terminals (20-2, 20-3) can be displayed for each table.
  • the convenience information providing unit 130 When the menu to view other customers' order status is clicked from any order terminal (20-1), the convenience information providing unit 130 generates orders from other customers using other stores of the same franchise as the store at the present time. Menu order information from other order terminals (20-2, 20-3), as well as other customers who are not currently in other stores of the same franchise as the store in question, but have used other stores of the same franchise as the store a certain time ago. Menu order information of other order terminals (20-2, 20-3) generated by the order can be displayed for each table.
  • the convenience information provider 130 may generate a control signal that can control the operation of the order terminal 20.
  • the convenience information provider 130 may provide the generated control signal to the ordering terminal 20, allowing the ordering terminal 20 to perform an operation according to the control signal regardless of the customer's operation.
  • the convenience information provider 130 may generate a control signal for each of a plurality of stores and independently provide the generated control signal for each store.
  • the convenience information providing unit 130 generates a specific control signal for store A, and collectively sends the corresponding control signal to the order terminals (20A-1, 20A-2, and 20A-2) provided at store A. can be provided.
  • the control signal may include at least one of a control signal related to execution or termination of a specific application and a control signal related to execution or termination of a UI that outputs specific information or content.
  • the convenience information provider 130 transmits a control signal capable of outputting an image related to a discount event for a specific product to the order terminal 20, causing the order terminal 20 to output the image. You can.
  • the convenience information provider 130 may transmit data associated with the control signal to the ordering terminal 20 along with the control signal.
  • the convenience information provider 130 may transmit a control signal capable of outputting an image related to a discount event and the image to the ordering terminal 20 together.
  • the control signal may include information regarding when to execute a specific operation.
  • the convenience information provider 130 transmits a control signal to the order terminal 20 to output an image related to a discount event for a specific product at a specific time (e.g., 8 p.m.), so that the order terminal ( 20) can output the image at the corresponding time.
  • the convenience information provision unit 130 sends a control signal to output an image related to a discount event for a specific product when a predefined event is detected (e.g., the total order amount exceeds 30,000 won) to the order terminal (20). ), so that the order terminal 20 outputs the image when the event is detected.
  • the convenience information provider 130 may generate an advertisement output control signal including advertisement content that can be displayed on the order terminal 120.
  • the convenience information provider 130 may receive advertising content from an advertiser's terminal or a store owner's terminal and generate an advertising output control signal including the provided advertising content.
  • the convenience information provider 130 manages advertising content including advertising images or videos related to alcohol and hangover relief drinks at an advertiser terminal (e.g., an alcohol seller or a beverage seller). a computing device) and generate an advertisement output control signal containing the corresponding advertisement content.
  • the convenience information provider 130 can collectively provide the generated advertisement output control signal to the order terminals 20A-1, 20A-2, and 20A-3 provided in store A.
  • the advertisement output control signal includes information regarding the timing of advertisement output
  • the advertisement content is uniformly distributed to all order terminals 120 provided in the store at a predefined time (e.g., 8 p.m.). can be printed.
  • the convenience information provider 130 may generate a UI output control signal to output specific information or output a user interface (UI) that receives specific information from a customer.
  • the output UI may be configured to receive feedback information about the product.
  • the convenience information providing unit 130 controls UI output to output a UI through which feedback information (e.g., rating information) about ordered food can be input. A signal can be generated. Thereafter, the convenience information provider 130 may collectively provide the generated UI output control signal to the order terminal 20 provided in the store.
  • the convenience information provider 130 may control the corresponding UI to be output after a predefined event occurs in the order terminal 120 and a predefined time has elapsed.
  • the convenience information provider 130 may generate a UI output control signal that includes a specific event (eg, order completion for a specific product) and time information (30 minutes after order completion). Thereafter, referring to FIG. 7, the convenience information provider 130 can collectively provide the generated UI output control signal to the order terminals 20B-1, 20B-2, and 20B-3 provided in store B. there is.
  • the order terminal (e.g., 20B) in which a predefined event (e.g., order completion for a specific product) occurred -2)
  • the UI can be output at a predefined time (e.g., 30 minutes after order completion).
  • the central control method performed by the central control device according to the present invention described above can be implemented as computer-readable code on a computer-readable recording medium.
  • Computer-readable recording media include all types of recording devices that store data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, and optical data storage devices. Additionally, computer-readable recording media can be distributed across computer systems connected to a network, so that computer-readable code can be stored and executed in a distributed manner.

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Abstract

L présente invention concerne un dispositif de commande central d'un système de service de commande sans personnel qui est connecté à des terminaux de commande disposés sur des tables préparées dans un magasin par l'intermédiaire d'un réseau. Ici, le dispositif de commande central du système de service de commande sans personnel comprend : une unité de gestion d'informations d'élément de commande qui génère des informations d'élément de commande à afficher sur des terminaux de commande et fournit les informations d'élément de commande générées aux terminaux de commande ; une unité de collecte d'informations qui surveille l'état de fonctionnement de chaque terminal de commande et collecte des informations de commande d'élément de menu pour chaque table générée par chaque terminal de commande ; une unité de fourniture d'informations de commodité qui, lorsqu'il existe une demande à n'importe quel terminal de commande, fournit, au terminal de commande qui a reçu la demande, les informations de commande d'élément de menu collectées pour chaque table de façon à savoir quels éléments de menu ont été commandés dans différentes tables.
PCT/KR2023/004483 2022-04-04 2023-04-04 Dispositif de commande central d'un système de service de commande sans personnel, et procédé de fourniture d'informations de commodité associé WO2023195722A1 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
KR10-2022-0041640 2022-04-04
KR1020220041640A KR102487108B1 (ko) 2022-04-04 2022-04-04 무인 주문 서비스 시스템의 중앙 관제 장치 및 그 편의 정보 제공 방법
KR10-2022-0167921 2022-04-04
KR1020220167921A KR20230143093A (ko) 2022-04-04 2022-12-05 무인 주문 서비스 시스템의 중앙 관제 장치 및 그 편의 정보 제공 방법

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KR20140119242A (ko) * 2013-03-27 2014-10-10 (주)다인티앤에이 주문용 키오스크와 태그를 이용한 원격 주문 시스템 및 방법
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