WO2023080284A1 - 렌탈 아이템에 관한 정보 제공 방법 및 이를 이용한 전자 장치 - Google Patents

렌탈 아이템에 관한 정보 제공 방법 및 이를 이용한 전자 장치 Download PDF

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Publication number
WO2023080284A1
WO2023080284A1 PCT/KR2021/016023 KR2021016023W WO2023080284A1 WO 2023080284 A1 WO2023080284 A1 WO 2023080284A1 KR 2021016023 W KR2021016023 W KR 2021016023W WO 2023080284 A1 WO2023080284 A1 WO 2023080284A1
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WIPO (PCT)
Prior art keywords
information
item
rental
page
individual
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PCT/KR2021/016023
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English (en)
French (fr)
Korean (ko)
Inventor
이주현
장현아
강승희
박현아
Original Assignee
쿠팡 주식회사
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Publication of WO2023080284A1 publication Critical patent/WO2023080284A1/ko

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/955—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/04817—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance using icons
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/30—Computing systems specially adapted for manufacturing

Definitions

  • Various embodiments of the present disclosure relate to a method for providing information on a rental item and an electronic device using the same.
  • the consumption pattern of recent e-commerce service platform users is diversifying into a form of renting an item as well as a form of simply purchasing an item.
  • the types of items that can be rented within the service platform are also increasing from small home appliances to large home appliances, and accordingly, the service platform may require a method of continuously performing rental of items and post-rental management.
  • the present disclosure has been proposed to solve the above problems, and an object of the present disclosure is to provide a method for providing information on all items rented by a user on a certain page within a service for renting items to a user, and an electronic device using the method.
  • Another object of the present disclosure is to sequentially provide pages in which detailed information about rental items can be checked according to the hierarchy of information.
  • a method of providing rental item management information of an electronic device related to an item rental service includes acquiring item rental contract list information of a user using an item rental service, based on the item rental contract list information. Confirming identification information of at least one rental item, providing management service detail information of an individual rental item corresponding to the identification information of the at least one rental item and request information for the individual rental item on a first page and providing detailed information related to the individual rental item to a second page in response to a first user input on the individual rental item.
  • An electronic device related to an item rental service includes a storage unit and a processor, wherein the processor acquires item rental contract list information of a user using the item rental service from the storage unit, and Checking identification information of at least one rental item based on item rental contract list information, and providing service detail information of an individual rental item corresponding to the identification information of the at least one rental item and request information for the individual rental item It may be set to provide on a first page, and to provide detailed information related to the individual rental item on a second page in response to a first user input on the individual rental item.
  • a non-transitory computer-readable storage medium includes a medium configured to store computer-readable instructions, and when the computer-readable instructions are executed by a processor, the processor provides an item rental service.
  • An information providing method provides summarized information on all rental items on one page based on rental contract list information of a user using an item rental service, and details of the summarized information Information may be sequentially displayed on separate pages to provide necessary information to the user.
  • the electronic device manages the rental item by period corresponding to the rental period so that the user can maintain and repair the rental item by himself, even if the rental item is not managed by a visiting driver in relation to the item rental service. You can provide guidance information so that you can manage your rental items more efficiently.
  • an information providing method provides information on a customer service request performed within management service detail information related to a rental item, thereby enabling a user to view repair and service details related to a rental item at once. make it possible to understand
  • FIG. 1 is a block diagram of devices for providing an item rental service, according to various embodiments of the present disclosure.
  • FIG. 2 is a schematic flowchart of an information providing method according to various embodiments of the present disclosure.
  • FIG 3 is an exemplary view of a page on which rental contract list information is displayed according to various embodiments of the present disclosure.
  • FIG. 4 is a schematic flowchart of checking information included in identification information of an individual rental item according to various embodiments of the present disclosure.
  • FIG. 5 is an exemplary view of a detailed information page related to an individual rental item according to various embodiments of the present disclosure.
  • FIG. 6 is a schematic flowchart of accessing a page for checking information for each section of detailed information related to an individual rental item according to various embodiments of the present disclosure.
  • FIG. 7 is an exemplary view of a page for checking information for each section of detailed information related to an individual rental item according to various embodiments of the present disclosure.
  • FIG. 8 is a flowchart illustrating information provided in a third page according to various embodiments of the present disclosure.
  • FIG. 9 is a schematic flowchart of providing customer service according to a customer service request according to various embodiments of the present disclosure.
  • FIG. 10 is an exemplary diagram of a customer service request page according to various embodiments of the present disclosure.
  • FIG. 11 is a schematic flowchart of identifying a customer service management server and providing information to the server, according to various embodiments of the present disclosure
  • a “terminal” referred to below may be implemented as a computer or portable terminal capable of accessing a server or other terminals through a network.
  • the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser
  • the portable terminal is, for example, a wireless communication device that ensures portability and mobility.
  • IMT International Mobile Telecommunication
  • CDMA Code Division Multiple Access
  • W-CDMA Wide-Code Division Multiple Access
  • LTE Long Term Evolution
  • each block of the process flow chart diagrams and combinations of the flow chart diagrams can be performed by computer program instructions.
  • These computer program instructions may be embodied in a processor of a general purpose computer, special purpose computer, or other programmable data processing equipment, so that the instructions executed by the processor of the computer or other programmable data processing equipment are described in the flowchart block(s). It creates means to perform functions.
  • These computer program instructions may also be stored in a computer usable or computer readable memory that can be directed to a computer or other programmable data processing equipment to implement functionality in a particular way, such that the computer usable or computer readable memory
  • the instructions stored in are also capable of producing an article of manufacture containing instruction means that perform the functions described in the flowchart block(s).
  • the computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a computer-executed process to generate computer or other programmable data processing equipment. Instructions for performing processing equipment may also provide steps for performing the functions described in the flowchart block(s).
  • each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). It should also be noted that in some alternative implementations it is possible for the functions mentioned in the blocks to occur out of order. For example, two blocks shown in succession may in fact be executed substantially concurrently, or the blocks may sometimes be executed in reverse order depending on their function.
  • FIG. 1 is a block diagram of devices for providing an item rental service, according to various embodiments of the present disclosure.
  • the electronic device 100 and the external device 200 may exchange data with each other, and each node may be connected through a network.
  • the electronic device 100 may be a device related to an item rental service.
  • the item rental service may be a platform that provides rental while selling a predetermined item, and the platform that provides the service may be an e-commerce platform.
  • the electronic device 100 may include a device that manages and operates an item rental service platform as a whole, and may be an item rental and sales service server.
  • the electronic device 100 may include, but is not limited to, a processor, a transceiver, and a storage unit as internal components.
  • a processor of the electronic device 100 may process a series of steps for performing an information providing method according to various embodiments of the present disclosure.
  • the processor may control other elements of the electronic device 100 .
  • the transceiver of the electronic device 100 transmits information stored in the storage unit of the electronic device 100 or information processed by a processor to another device or performs a function of receiving information from another device to the electronic device 100.
  • the electronic device 100 may exchange information with the external device 200 through a transceiver.
  • a method of renting an item by the electronic device 100 may be a method of directly purchasing the item itself and renting the item to the user or renting the item through an intermediary of an item from an external rental company.
  • the electronic device 100 may directly purchase an item, check inventory of the item and parts, rent the item to the user, and provide a management service procedure.
  • the electronic device 100 may rent an item from an external rental company to the user and provide management service detail information to the user while the external rental company provides management service procedures.
  • the storage unit of the electronic device 100 is a data structure implemented in a predetermined storage space of the electronic device 100, and functions such as storing, searching, deleting, editing, or adding data can be freely performed.
  • the storage unit may include fields or elements for processing functions such as data storage, search, deletion, editing, or addition.
  • the storage unit may be provided in a separate cloud server or database server.
  • the electronic device 100 may acquire and check data provided by the item rental service from the storage unit.
  • the electronic device 100 may load information related to an account of a user who subscribes to and uses a service from a storage unit.
  • the information related to the user's account may include rental contract list information signed according to the user's account.
  • the electronic device 100 may manualize and store individual management service information (eg, management service process information) of items that can be rented in the item rental service in a storage unit. That is, manualized management service information according to the category of individual rental items may be stored in the storage unit.
  • the electronic device 100 may load manualized management service information according to a category identified based on identification information of an individual rental item from a storage unit.
  • the electronic device 100 may perform a “filter replacement cycle” for regularly managing the “water purifier,” a “cleaning cycle for items or parts,” and the like.
  • Manualized information on management service procedures can be stored in the storage unit.
  • the electronic device 100 may load management service procedure information of individual rental items stored in the storage unit.
  • the electronic device 100 may load manualized information on individual management service procedures according to types of individual rental items from the storage unit. For example, the electronic device 100 may check management service procedure information for individual items included in rental contract list information entered into for each user using the service. The electronic device 100 may check item identification information based on rental contract list information of individual users who are using the rental service.
  • the identification information of the item includes information by which the user can confirm the category of the item being rented by signing a rental contract.
  • Identification information of an item may include management type information on an individual rental item.
  • the management type information includes a first type and a second type, the first type is a type in which a visiting driver visits the user's address and concludes a contract to manage rental items, and the second type is the user himself/herself manages the rental items It may be the type of contract that has been concluded. That is, the management type may be classified according to who manages the maintenance, repair, and replacement of parts of individual rental items during the rental period.
  • item identification information may include manufacturer information of individual rental items.
  • the identification information of the item includes information on parts of the item.
  • the electronic device 100 may check a rental item management service procedure and part information required for the management service based on item identification information.
  • the external device 200 may include a device connected to the electronic device 100 through a network through an internal communication module or transceiver.
  • the external device 200 may be implemented as a database server and include a storage unit.
  • the database server may be an operating server of a subject that performs customer service for rental items.
  • customer service for a rental item may be a repair request.
  • the electronic device 100 may be a subject that directly performs customer service through a part in charge of customer service.
  • a manufacturer of individual rental items may be a subject performing customer service for individual rental items.
  • the manufacturer's server may correspond to the external device 200 .
  • the external device 200 may include a terminal of a user using a rental item service.
  • FIG. 2 is a schematic flowchart of an information providing method according to various embodiments of the present disclosure.
  • an electronic device may provide item rental contract list information of a user using an item rental service to the user.
  • the user can check at a glance general and detailed information on rental items for which a contract has been concluded within a page provided by the electronic device.
  • the electronic device may acquire item rental contract list information.
  • Item rental contract list information may include rental contract information for at least one rental item. For example, when a user signs rental contracts for “water purifier,” “air purifier,” and “air conditioner,” the electronic device may obtain rental contract information for each rental item signed by the user. Items rented by the electronic device may include, but are not limited to, general large and small home appliances used at home. A rental item may refer to an item in which parts are replaced.
  • the electronic device may check identification information of at least one rental item.
  • Identification information of the rental item may include category classification information of the rental item, management type information, manufacturer information, and part information. That is, the identification information of the rental item may be information for identifying comprehensive information by which the user can identify the rental item for which the rental contract has been concluded.
  • the electronic device may provide brief information including management service detail information of individual rental items on the first page.
  • the first page may be a page providing information on rental items by dividing sections for each rental item signed by the user. That is, the first page may be a page that divides the user's rental contract list into sections of individual rental items so that general information on individual rental items can be checked at once.
  • management service detail information of individual rental items displayed on the first page may briefly include current management service detail information on the rental item.
  • Current management service details information may be provided in different formats according to management types of individual rental items.
  • request information on individual rental items may be provided differently according to management types.
  • the request information may include information such as "change of visiting date”, “contact visiting driver”, and "customer service request”.
  • the request information may include information such as “change of delivery date” and “customer service request”.
  • the electronic device may provide link information accessible from the first page to a sales page of an individual rental item in the form of an icon or image of an individual rental item.
  • the electronic device may perform an operation related to each piece of information in response to an input of visit schedule information or part replacement information on the first page.
  • the electronic device may provide a sales page for a corresponding part in response to a user input for part replacement information. The description of the first page will be described later through the example of FIG. 3 .
  • the electronic device may provide a detailed information page related to the rental item in response to the user input.
  • the user input at S240 may correspond to the first user input.
  • the first user input may be a selection input for checking detailed information on any one of the individual rental items.
  • the electronic device may check a first user input for any one of the individual rental items displayed on the first page.
  • the first user input may be an input of moving from the first page to the detailed rental information page to check rental detailed information on the selected item.
  • the first page may correspond to the page shown in the exemplary diagram of FIG. 3 .
  • the second page may correspond to a detailed information page related to rental items.
  • the second page may correspond to the page shown in the exemplary diagram of FIG. 5 .
  • FIG 3 is an exemplary view of a page on which rental contract list information is displayed according to various embodiments of the present disclosure.
  • the first page 300 may be a page through which general information about at least one rental item of a user using an item rental service can be checked. That is, the electronic device (eg, the electronic device 100 of FIG. 1 ) may provide the user with information about items for which a rental contract has been concluded on the first page 300 .
  • the electronic device eg, the electronic device 100 of FIG. 1
  • the electronic device 100 of FIG. 1 may provide the user with information about items for which a rental contract has been concluded on the first page 300 .
  • the electronic device may provide rental status information 311 and cancellation/termination history information 312 in the configuration tab of the first page 300 .
  • the rental status information 311 may include information related to individual items currently being rented by the user.
  • the cancellation/termination details information 312 may include information related to an individual rental item that has already been canceled or terminated by the user.
  • the electronic device may provide information 320 corresponding to the corresponding tab to the first page 300 .
  • FIG. 3 will be described on the premise of information corresponding to an input to the rental status information 311 tab.
  • the electronic device may provide information 321 and 322 on individual rental items being rented by the user. Information 321 and 322 on individual rental items may be divided and provided for each item. Also, the electronic device may check the management type of the individual rental item based on the identification information of the individual rental item.
  • the management type includes a first type and a second type.
  • the first type includes a visit management type (eg, visit type) in which management related to replacement of individual items and parts is performed by a visiting engineer.
  • the second type includes a self-management type (eg, self-management type) in which management related to replacement of individual items and parts is performed by the user himself. For example, when the user receives parts for the rental item of the second type, the user himself replaces the parts of the rental item.
  • the electronic device may provide management type information 333 and 343 of each rental item.
  • the electronic device may differently configure and provide information 321 and 322 on individual items according to management type information 333 and 343 .
  • the electronic device provides visiting article information 334, scheduled visit date information 335, visit purpose information 336, visit date change request for an item (eg, water purifier) corresponding to the visit management type information 333.
  • Information 337 and contact request information 339 for the visiting driver may be provided.
  • the electronic device provides parts information 344 being shipped, scheduled delivery date information 345, parts information 346, and Delivery date change request information 347 may be provided. That is, the information 321 and 322 on individual rental items may include different information according to the management type information 333 and 334 .
  • the electronic device may provide management service details information on individual rental items.
  • the management service detail information may include current management service detail information of individual rental items (eg, information corresponding to the service details currently being managed by the rental item).
  • the current management service details information may be information indicating current management service details of individual items, such as management type information 333 and 343, scheduled visit date information 335, and scheduled delivery date information 345.
  • the user can check the current management service details of individual items being rented on the first page 300 .
  • the electronic device may check part replacement schedule state information of an individual rental item corresponding to current management service detail information.
  • the parts replacement schedule state information may be information representing information about parts replacement of individual rental items as text or text and images, such as the visit purpose information 336 and the parts information 346 .
  • the electronic device may provide a sales detail page for parts based on part replacement schedule information.
  • the electronic device may provide the user with a sales detail page of the corresponding part.
  • the electronic device may provide a sales detail page of the "water purifier filter" that is the purpose of the visit in response to the user's input to the display area for the purpose of visit information 336. there is.
  • the electronic device may provide a sales detail page of an "air purifier filter" in response to a user's input to the parts information 346 display area for parts being delivered.
  • the electronic device may provide name information 330 of individual rental items, image information 331 , and rental membership use information 332 of the user on the first page 300 .
  • the electronic device may check the name information 330 and image information 331 of an individual item based on the identification information of the individual rental item.
  • the electronic device may provide a rental detail page of an individual rental item in response to a user's input on the name information 330 or image information 331 of the individual rental item.
  • the electronic device may provide a sales detail page of an individual rental item.
  • the electronic device may provide a rental or sale detail page of individual rental items by dividing them into tabs on one page.
  • the electronic device may provide a selection area 340 for providing a detailed rental information page. As shown in FIG. 3 , the selection area 340 may be provided for each individual rental item.
  • the electronic device may provide customer service request information 338 for each rental item.
  • the electronic device may provide a customer service request page (eg, page 1000 of FIG. 10).
  • information based on rental contract list information provided by an electronic device may be provided on the first page 300 , but is not limited to the example of FIG. 3 .
  • FIG. 4 is a schematic flowchart of checking information included in identification information of an individual rental item according to various embodiments of the present disclosure.
  • the electronic device may check management service detail information of an individual rental item.
  • the electronic device may check management service detail information corresponding to the rental period of the rental item according to the category based on the category classification information of the individual rental item.
  • Individual rental items may have different management service details depending on the category.
  • the electronic device may load management service detail information of individual rental items from the storage unit, and the management service detail information may include details of management services required over time during the rental period of the rental item usage start date and usage end date.
  • the electronic device may check management type information on an individual rental item.
  • the management type may include a first type and a second type.
  • the first type may correspond to a visit management type
  • the second type may correspond to a self-management type.
  • This classification of management types is because information provided to the user may be different according to the management types. For example, parts of the first type of rental item may be replaced by a visiting driver directly visiting the user's address. For another example, parts of the rental item of the second type may be delivered to the user and directly replaced by the user.
  • classification of management types may lead to classification of update methods of management service detail information. For example, management service detail information of the first type of rental item may be updated according to information regarding completion of parts replacement. For another example, for the rental item of the second type, management service detail information may be updated as a part replacement date passes.
  • the electronic device may check customer service list information.
  • the electronic device may check customer service list information for each rental item based on manufacturer information of the individual rental item.
  • Customer service list information may be different according to category classification information and manufacturer information of individual rental items, and may include additional customer service request information. Additional customer service request information may be confirmed from information input by a user, review information of rental items subject to customer service, Q & A information of rental items subject to customer service, and the like.
  • FIG. 5 is an exemplary view of a detailed information page related to an individual rental item according to various embodiments of the present disclosure.
  • an electronic device may provide a rental detailed information page 500 in response to a first user input.
  • the rental detailed information page 500 may be a second page.
  • the electronic device may provide management service detail information 510 , cash point information 520 , payment information 530 , and contract information 540 on the rental detailed information page 500 .
  • the electronic device may provide an area related to rental cancellation on the rental detailed information page 500 .
  • the electronic device may set sections of detailed information related to individual rental items. That is, the electronic device may provide each information 510 to 540 by setting a section of each information 510 to 540 on the rental detailed information page 500 .
  • the rental detailed information page 500 may be set to a management service detail section, a cash point section, a payment information section, and a contract section.
  • the management service detail information 510 may include information on a rental item use start date, part replacement date information, item use end date information, and parts cleaning scheduled date information.
  • the electronic device may check the management service detail information 510 based on the identification information of the individual rental item.
  • the electronic device may list management service detail information 510 in chronological order. For example, the electronic device may list individual management service details according to individual management service dates in a time line.
  • the electronic device may provide the management service details information 510 in chronological order on the timeline.
  • the management service details information 510 may be information capable of confirming execution details of a management service procedure of a rental item.
  • the electronic device may identify the current management service details of the rental item by matching them through manualized management service details information.
  • the management service detail information 510 includes service date information, and the service date information is divided into individual management service date information.
  • the electronic device may provide management service detail information corresponding to the service date information.
  • the electronic device may determine a date on which a management service for an individual rental item is performed.
  • the electronic device may determine whether a specific part needs to be replaced after a certain period from the start date of use of the item based on a manual management service procedure.
  • the electronic device may manage a schedule of management service details for individual rental items. This may be determined based on life information of parts of the item.
  • the electronic device may provide management service detail information 510 as a timeline.
  • the timeline is a line in the order of time, and in FIG. 5 corresponds to the flow of time from bottom to top. That is, information at the bottom of the timeline is management service details that have been completed in the past (eg, “2021.8.25” management service details in the management service detail information 510 of FIG. 5), and information at the top is management service details to be progressed ( Example: It may be "2022.2.25” management service details among the management service details information 510 of FIG. 5 .
  • information located at the center on the timeline may be current management service details (eg, “2021.11.25” management service details in the managed service detail information 510 of FIG. 5) or upcoming managed service details in the near future. Based on the current management service details, the electronic device may provide information on management service details just before the current management service and management service details immediately after the current management service.
  • each dot displayed on the timeline may be for displaying an individual date and a position of a management service detail corresponding to the individual date on the timeline.
  • the electronic device may display on a timeline which management service procedure it is currently in. That is, the electronic device may display the current management service details of the rental item.
  • the current management service details in FIG. 5 are displayed as bold dots to be distinguished from other dots.
  • the management service detail information 510 provided by the electronic device in FIG. 5 is exemplified in three ways, but is not limited thereto. That is, the user can briefly check the management service detail information 510 on the second page. In addition, the user can check the details of the management service detail information 510 on the third page.
  • the electronic device may update the management service detail information 510 as time passes. For example, in FIG. 5 , when the management service details of "2022.3.15” exist, the electronic device does not lower the management service details of "2021.8.25” over time, and "2022.3.15"
  • the management service procedure details of can be displayed at the top.
  • the top end may mean a location where management service details of “2022.2.25” in FIG. 5 are displayed.
  • the method of providing the management service detail information 510 by the electronic device is not limited to the timeline.
  • the electronic device may provide information through various methods through which the user can easily check the management service detail information 510 of the rental item.
  • the cash point information 520 includes information on cash points acquired according to the conclusion of a rental contract for a rental item and the replacement or purchase of parts.
  • Cash points include points that can be used for rental or purchase within the rental service.
  • the payment information 530 may include information paid upon signing a rental contract.
  • the payment information 530 includes payment amount information according to units of rental payment time, payment method information, payment date (eg, payment date) information, and information on change in payment method.
  • the contract information 540 may include contract information of a rental contract.
  • the electronic device may check a user input for the selection areas 511, 521, 531, and 541 of the detailed information section related to the individual rental item. For example, the electronic device may check a user input for the selection area 511 of the section where the management service detail information 510 is displayed. The user input at this time may correspond to the second user input. Upon obtaining the second user input, the electronic device may provide detailed information on the management service detail information 510 on the third page. A description of the third page will be described later with reference to FIG. 7 . For another example, the electronic device provides detailed information on the information 520, 530, and 540 of each section on a separate page in response to a user input for the selection areas 521, 531, and 541 of each section. can do.
  • FIG. 6 is a schematic flowchart of accessing a page for checking information for each section of detailed information related to an individual rental item according to various embodiments of the present disclosure.
  • the electronic device may obtain an input for an individual section of the second page (eg, the rental detailed information page 500 of FIG. 5). Inputs for individual sections may correspond to user inputs. In particular, a user input to the selection area 511 of the section displaying the management service detail information 510 of FIG. 5 may correspond to the second user input.
  • the electronic device may provide information related to each section on a separate page.
  • the separate page may be a page providing detailed information on information displayed in individual sections.
  • a page providing detailed information on the management service detail information 510 of FIG. 5 may be the third page 700 of FIG. 7 .
  • the electronic device may provide information on individual rental items in a page for each depth based on rental contract list information.
  • the electronic device may change from a first page (eg, the first page 300 of FIG. 3 ) to a second page (eg, the rental detailed information page 500 of FIG. 5 ), from the second page to the third page ( Example: Information on individual real items may be gradually provided in detail on the third page 700 of FIG. 5 ).
  • the first page may be a page on which rental contract list information can be generally checked.
  • the second page may be a page that provides, by section, information of high interest to the user among general information provided on the first page.
  • the second page may correspond to individual sections and briefly provide information about each section to the user.
  • the electronic device may provide more detailed information on individual rental items for which the user has signed a contract through the second page than the first page.
  • the third page may be a page providing information of one section provided in the second page in more detail.
  • the third page may be a page providing the user with the most detailed information of any one of the individual sections.
  • the electronic device may provide the most detailed specific information on the rental item through the third page.
  • FIG. 7 is an exemplary view of a page for checking information for each section of detailed information related to an individual rental item according to various embodiments of the present disclosure.
  • an electronic device (eg, the electronic device 100 of FIG. 1 ) responds to a second user input to a selection area 511 of a section displaying management service detail information 510 of FIG. 5 .
  • Three pages 700 may be provided.
  • the third page 700 may include management service history information on individual rental items.
  • the management service detail information may be provided according to the order of time.
  • the electronic device may provide management service history information to the user through a timeline.
  • the management service history information of FIG. 7 includes all information of the management service detail information 510 of FIG. 5 .
  • the managed service detail information 510 of FIG. 5 includes some information of the service history information of FIG. 7 .
  • the third page 700 of this specification is described on the premise of a page for management service history information. However, since the third page 700 is a page that provides specific information for each section provided on the second page, it is not limited to the page for management service history information as an example.
  • the electronic device may provide detailed current management service detail information 710 in the third page 700 .
  • the current management service detail information 710 may include more detailed information than the current management service detail information shown in FIG. 5 .
  • the current management service detail information 710 includes management service content information 711, visiting article information 712, contact request information for visiting articles 713, and visit date change request information 714. etc. may be included.
  • the electronic device may provide the current management service detail information 710 differently according to the management type of the rental item related to the third page 700 .
  • the management type of the rental item exemplified in FIG. 7 is the first type, and will be described on the premise of this.
  • the electronic device provides management service content information, parts delivery information, parts cleaning information, part icon information linked to a part sales page, and part delivery date in the current management service detail information 710 .
  • Information on change requests can be provided.
  • Such an example may correspond to the second type of rental item management type.
  • the electronic device may provide the user with part icon information along with information on delivery of parts for the second type of rental item.
  • the electronic device may provide a sales detail page of the corresponding part. That is, the part icon information may be information linking to a sales detail page of the part.
  • the current management service detail information 710 corresponds to an example of management service detail history information.
  • the electronic device may provide the current management service detail information 710 at a prominent location to the user.
  • the user may be able to check information about the management service details in the past.
  • the electronic device may provide information on the management service detail by moving it up and down as a scroll input for the second page or the third page 700 is obtained.
  • the electronic device basically displays the current management service detail information at a conspicuous location, but may move and display the management service detail information that the user wants to check in response to the user's input.
  • the electronic device adapts information in the management service detail information section of the second page or information in the third page 700 listed according to the lapse of time within the corresponding section or within the third page 700 in response to the direction of the scroll input. It can be moved and provided.
  • the electronic device may provide information on replacement parts on the second page, regardless of the rental item management type.
  • Replacement parts are parts sold on the rental item service and refer to interchangeable parts other than the official parts of the rental item. If the content included in the management service detail information of FIG. 7 is related to parts of a rental item, the electronic device is a part to be replaced (eg, in the case of the first type) or a part to be delivered (eg, in the case of the second type)
  • icons of alternative parts can be provided.
  • the icon of the replacement part includes link information to access the sales page of the replacement part.
  • FIG. 8 is a flowchart illustrating information provided in a third page according to various embodiments of the present disclosure.
  • an electronic device eg, the electronic device 100 of FIG. 1
  • displays information in a different format on a third page eg, the third page 700 of FIG. 7
  • a management type of a rental item can provide
  • the electronic device may check the management type of each rental item.
  • the management type of individual rental items is determined when a user signs a rental contract, and may be changed later by the user's selection.
  • the electronic device may check management type information based on identification information of an individual rental item.
  • the electronic device may check the information of the visiting article.
  • the electronic device may check information of a visiting driver in charge of current management service detail information. For example, if a rental item management service is directly provided through an electronic device, the electronic device may load information of a visiting driver in charge of current management service detail information from the storage unit. Personal information, schedule information, and rental item information of visiting drivers performing management services may be stored in the storage unit. For another example, if a rental item management service is provided through an external company or manufacturer, the electronic device may receive information about a visiting driver in charge of current management service detail information from a server of the external company or manufacturer.
  • the electronic device may provide information of the visiting driver and visit schedule change request information.
  • the information of the visiting driver may be information of the visiting driver assigned to the current management service details.
  • Visiting driver information may correspond to 712 of FIG. 7
  • visit schedule change request information may correspond to 714 of FIG. 7 .
  • the electronic device may check part information.
  • the electronic device may check information on parts related to current management service detail information. For example, if the current management service details of the “air purifier” are “replacement of the cartridge filter,” the electronic device may check information on the “cartridge filter,” a replacement part of the “air purifier,” which is a rental item.
  • the electronic device may check information such as an image of a part, a link to a sales detail page of the part, and a replacement part.
  • the electronic device may provide part sales page link information.
  • the part sales page link information may be displayed as a part image or icon.
  • the electronic device may provide a sales detail page of the corresponding part to the user. For example, an icon or image related to a part accessible to a parts sales detail page may be provided in a partial area where the current management service details 710 of FIG. 7 are displayed.
  • FIG. 9 is a schematic flowchart of providing customer service according to a customer service request according to various embodiments of the present disclosure.
  • an electronic device may provide customer service-related information in response to a user's customer service request.
  • Customer service requests may typically include requests for repair, exchange, and refund of rental items.
  • a customer service request is assumed to be a repair request for a rental item.
  • the electronic device may provide customer service list information.
  • Request information for individual rental items may include customer service request information.
  • the electronic device may provide customer service list information in response to an input of customer service request information.
  • the customer service list information may include information on types of customer services that may be provided to the rental item.
  • the customer service list information may include rental item repair list information set by a rental item manufacturer.
  • the customer service list information may include information in which a request for a rental item written as a user's separate request is written in text.
  • the customer service list information may include information about inconveniences in reviews identified by the electronic device based on review information on individual rental items. A detailed description related to customer service list information will be described later through an example of FIG. 10 .
  • the electronic device may obtain a selection input for any one of customer service list information.
  • the customer service list information may be information on items for which customer service for rental items is possible.
  • the electronic device may obtain the user's customer service information selection input within a page listing preset customer service list information or information in which the user's request is written in text. That is, the electronic device may obtain a selection input for a customer service that the user wants to request.
  • the electronic device may provide customer service related information to a customer service manager.
  • Customer service-related information may include customer service content information and customer service visit location information.
  • a customer service manager may include visiting articles. The customer service manager visits the customer's address and performs the customer service requested by the customer.
  • the electronic device may provide customer service-related information to a terminal of a customer service manager (eg, the external device 200 in FIG. 1 ) or a server (eg, a database server of the electronic device or a server of an external company) that assigns a customer service manager.
  • a customer service manager eg, the external device 200 in FIG. 1
  • a server eg, a database server of the electronic device or a server of an external company
  • the electronic device may also provide customer service information performed in response to an input of request information for an individual rental item on a second page or a third page.
  • the electronic device may display which customer service (eg, rental item repair) has been performed according to the lapse of time on the timeline of management service detail information on the second page.
  • the electronic device may provide customer service performance information in the history information of the third page. Since the electronic device may provide all information related to management of rental items to the user, information related to performing customer service may be provided together on the second page or the third page.
  • the electronic device may obtain a customer service performance image.
  • the customer service performance image is an image taken to confirm that there is no problem with the rental item after the customer service manager has performed and completed the requested customer service, an image of the part, or an image taken of the damaged part of the rental item. etc. may be included. That is, the customer service execution image may include all images related to customer service captured while the customer service manager performs customer service.
  • the electronic device may provide a customer service execution image together with management service detail information and history information. That is, the electronic device may provide an image in which customer service for the rental item has been performed together on the related information timeline of the second page or the third page.
  • the customer service performance images are listed in chronological order corresponding to the date the customer service was performed.
  • the electronic device provides a customer service execution image, it is provided together with customer service content.
  • the customer service content may correspond to the content provided in the individual management service detail information of the second page or the third page of FIG. 5 or FIG. 7 .
  • FIG. 10 is an exemplary diagram of a customer service request page according to various embodiments of the present disclosure.
  • an electronic device may provide a customer service request page 1000 in response to a request information selection input for an individual rental item, such as 338 of FIG. 3 .
  • the customer service request page 1000 may be a page for requesting a user's inconvenience with rental items.
  • the electronic device may provide customer service list information 1010 , 1020 , and 1030 within the customer service request page 1000 .
  • the customer service list information is the rental item repair list information set by the manufacturer of the rental item, the information in which the user's separate request is written in text, and the information of the inconvenience in the review identified by the electronic device based on the review information on the individual rental item. can include
  • customer service list information may be set to upper/lower categories.
  • customer service symptom information 1010 of FIG. 10 may be a higher category of customer service detailed symptom information 1020 .
  • the electronic device may provide detailed customer service symptom information 1020 corresponding to a subcategory of the selected symptom.
  • the customer service request page 1000 may be provided on the premise that customer service symptom information 1010 and user's special request information 1030 are provided.
  • the electronic device provides a customer service request page 1000 according to the user's selection input of customer service request information, and provides the customer service symptom information 1010 corresponding to the upper category and the user's special request information 1030 as basic information. can provide More specifically, when a user's selection input for the customer service symptom information 1010 is obtained, the electronic device may provide detailed customer service symptom information 1020 corresponding to the subcategory of the selected symptom. That is, the electronic device provides list information of a lower category in response to a selection input for a higher category of customer service list information.
  • the electronic device may check detailed customer service symptom information 1020 from review information or Q & A information of a rental item.
  • Review information or Q & A information includes information on a plurality of inconveniences experienced in using the rental item.
  • the electronic device may analyze text or images based on review information or Q&A information to collect information that requires customer service. The collection of such information may be performed using metadata or features learned by machine learning.
  • the electronic device may classify and manualize customer service information regardless of methods.
  • the electronic device may update customer service information in correspondence with identification information of individual rental items.
  • the storage unit may store updated information.
  • FIG. 11 is a schematic flowchart of identifying a customer service management server and providing information to the server, according to various embodiments of the present disclosure
  • the electronic device may check a customer service management server corresponding to customer service.
  • the customer service management server may be a server of a subject that dispatches a customer service manager (eg, a visiting driver) in response to a customer service request.
  • the customer service management server may be a database server of an electronic device.
  • the customer service management server may be a server of an external company or a manufacturer of rental items.
  • the electronic device may provide information to the customer service management server.
  • the electronic device may provide identification information of individual rental items and customer service information to a customer service management server. Identification information of each rental item may be used to determine which rental item a customer service request is for.
  • the customer service information may include contents of a customer service request, visit address information at a place where a customer service request is requested, information on necessary parts, and the like.
  • a customer service manager receiving information through the customer service management server may perform customer service.
  • the electronic device may determine whether the customer service is related to parts replacement rather than a repair request. In the case of a request related to parts replacement of a rental item, the electronic device may provide part purchase detail page information to the user. This may be provided regardless of the management type of the rental item.
  • a method of providing rental item management information of an electronic device related to an item rental service includes acquiring item rental contract list information of a user using an item rental service, based on the item rental contract list information. Confirming identification information of at least one rental item, providing management service detail information of an individual rental item corresponding to the identification information of the at least one rental item and request information for the individual rental item on a first page and providing detailed information related to the individual rental item to a second page in response to a first user input on the individual rental item.
  • the identification information of the at least one rental item includes category classification information of the individual rental item
  • the identification information The checking may include checking management service detail information corresponding to the rental period of the rental item according to the category based on the category classification information of the individual rental item.
  • the request information for the individual rental item includes repair request information, visit date change request information, delivery date change request information, and visit It may include at least one of requested information about the article.
  • the identification information on the individual rental item includes management type information on the individual rental item
  • the identification information The checking may include checking management type information on the individual rental item.
  • a section of detailed information related to the individual rental item is set on the second page, and provided on the second page.
  • the management service detail information for the individual rental item is based on the current management service detail information for the individual rental item. to include the management service detail information immediately before the current management service and the management service detail information immediately after the current management service, and providing the second page to the section of the management service detail for the individual rental item
  • the method may include arranging and providing the immediately preceding management service detail information, the current management service detail information, and the immediately following management service detail information according to the lapse of time.
  • a method of providing rental item management information of an electronic device related to an item rental service includes obtaining a second user input for a section of management service details for the individual rental item and the second user The method may further include providing a third page including management service history information on the individual rental item in response to the input.
  • the providing of the third page includes providing the history information corresponding to the management type information of the individual rental item. steps may be included.
  • the management type information is the first type
  • information of a visiting driver in charge of the current management service detail information and providing information of the visiting article and visit schedule change request information for the visiting article.
  • the management type information is the second type
  • checking part information related to the current management service details information and providing link information accessible to the parts sales page as an icon related to the parts.
  • a method of providing rental item management information of an electronic device related to an item rental service includes the steps of identifying the individual rental item, wherein the identification information of the individual rental item includes manufacturer information of the individual rental item, and identifying the identification information. may include checking customer service list information for the individual rental item based on manufacturer information of the individual rental item.
  • the request information for the individual rental item includes customer service request information
  • input for the customer service request information includes: Correspondingly providing the customer service list information, acquiring a selection input for any one of the customer service list information, and providing customer service content information and customer service visit location to a customer service manager in response to the selected customer service.
  • a step of providing information may be further included.
  • a method of providing rental item management information of an electronic device related to an item rental service includes providing customer service information performed in response to an input of request information for the individual rental item to the management service detail information and It may be provided together with the history information.
  • a method of providing rental item management information of an electronic device related to an item rental service includes acquiring a customer service execution image for the individual rental item and converting the customer service execution image to the management service detail information and provided together with the history information, and the customer service execution image may include an image of the individual rental item for which customer service is completed according to the customer service request information for the individual rental item.
  • a method of providing rental item management information of an electronic device related to an item rental service includes at least one of the manufacturer information, the user's separate request, and review information on the individual rental item.
  • the customer service list information may be checked.
  • a method of providing rental item management information of an electronic device related to an item rental service includes identifying the customer service management server corresponding to the selected customer service and providing the individual rental service to the customer service management server. The method may further include providing item identification information and the customer service information.
  • the user in response to the selected customer service
  • the method may further include providing parts purchase page information of the individual rental item to the user.
  • a method of providing rental item management information of an electronic device related to an item rental service includes obtaining a scroll input for a management service detail section of the second page or the third page and the flow of time.
  • Information in the management service details section of the second page or information in the third page listed according to is adaptively provided in the management service details section of the second page or in the third page in response to the scroll input Further steps may be included.
  • An electronic device related to an item rental service includes a storage unit and a processor, wherein the processor acquires item rental contract list information of a user using the item rental service from the storage unit, and Checking identification information of at least one rental item based on item rental contract list information, and providing service detail information of an individual rental item corresponding to the identification information of the at least one rental item and request information for the individual rental item It may be set to provide on a first page, and to provide detailed information related to the individual rental item on a second page in response to a first user input on the individual rental item.
  • a non-transitory computer-readable storage medium includes a medium configured to store computer-readable instructions, and when the computer-readable instructions are executed by a processor, the processor provides an item rental service.
  • An electronic device or terminal includes a processor, a memory for storing and executing program data, a permanent storage unit such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key ), user interface devices such as buttons, and the like.
  • Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on the processor.
  • the computer-readable recording medium includes magnetic storage media (e.g., read-only memory (ROM), random-access memory (RAM), floppy disk, hard disk, etc.) and optical reading media (e.g., CD-ROM) ), and DVD (Digital Versatile Disc).
  • a computer-readable recording medium may be distributed among computer systems connected through a network, and computer-readable codes may be stored and executed in a distributed manner.
  • the medium may be readable by a computer, stored in a memory, and executed by a processor.
  • This embodiment can be presented as functional block structures and various processing steps. These functional blocks may be implemented with any number of hardware or/and software components that perform specific functions.
  • an embodiment is an integrated circuit configuration such as memory, processing, logic, look-up table, etc., which can execute various functions by control of one or more microprocessors or other control devices. can employ them.
  • the present embodiments include data structures, processes, routines, or various algorithms implemented as combinations of other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java), assembler, or the like. Functional aspects may be implemented in an algorithm running on one or more processors.
  • this embodiment may employ conventional techniques for electronic environment setting, signal processing, and/or data processing.
  • Terms such as “mechanism”, “element”, “means” and “composition” may be used broadly and are not limited to mechanical and physical components. The term may include a meaning of a series of software routines in association with a processor or the like.

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