WO2022021549A1 - Power consumption emergency management system - Google Patents

Power consumption emergency management system Download PDF

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WO2022021549A1
WO2022021549A1 PCT/CN2020/114542 CN2020114542W WO2022021549A1 WO 2022021549 A1 WO2022021549 A1 WO 2022021549A1 CN 2020114542 W CN2020114542 W CN 2020114542W WO 2022021549 A1 WO2022021549 A1 WO 2022021549A1
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emergency
information
customers
module
customer
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Chinese (zh)
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胡超堂
蔡广明
陈学森
邱北波
易珏枫
黄冰
卢正道
彭志均
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广东卓维网络有限公司
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    • G06—COMPUTING; CALCULATING OR COUNTING
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    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/29—Geographical information databases
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/06—Energy or water supply

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  • the invention relates to the field of customer management in the power industry, in particular to an emergency management system for power consumption.
  • Electricity is the economic lifeline of a country, and power system security is the core content of social and public security.
  • power system security is the core content of social and public security.
  • several large power outages have occurred at home and abroad, which have caused them to be severely affected by society.
  • the large-scale power outage in the United States and Canada on August 14, 2003 affected about 50 million people; in January 2008, a large-scale blizzard and low temperature caused a large-scale paralysis of China Southern Power Grid, and the direct economic loss exceeded 150 billion yuan.
  • the present invention aims to solve at least one of the above-mentioned defects (deficiencies) in the prior art, and provides an emergency management system for electricity consumption, which can perform emergency treatment on customers according to the information of the customers during a power outage, and improve the emergency management level of customers.
  • An emergency management system for electricity consumption comprising:
  • the emergency information acquisition module is used to acquire emergency information from the operation and distribution information integration platform, and the emergency information includes power outage accident, power supply transfer information, and power restoration information;
  • the statistics module is used to count the customers affected by the power outage accident according to the power outage accident, and form a list of affected customers;
  • the emergency kit maintenance module is used to maintain and update the emergency kit information of customers on the list according to the list of affected customers;
  • the emergency service module is used to start the corresponding customer emergency service according to the emergency information, including:
  • the emergency resource allocation module activate the emergency resource allocation module to allocate resources for the affected customers and arrange power restoration;
  • the emergency service monitoring module is used to obtain the emergency situation reported by emergency personnel in real time, and dynamically update the emergency information;
  • the call back notification module is used to send call back notification information to the customers on the list according to the list of affected customers.
  • the latest emergency package information of the customer can be obtained at the first time during the power outage, and the corresponding customer can be activated according to the emergency information.
  • Emergency services so that when a power outage occurs, emergency services can be provided to affected customers as soon as possible, reducing the impact of power outages on customers and improving customer service levels.
  • the emergency package information includes the basic information of the customer, the customer identification information, the contact information of both the power supply and the consumer, the customer geographic information, the external power supply information, the internal power supply information, the emergency power supply information, the best driving route and the main power supply information.
  • Emergency equipment material list, the customer identification information includes one of special customers, important customers and ordinary users.
  • the emergency kit maintenance module maintains and updates the emergency kit information of the customers on the list according to the list of affected customers, specifically, performs the maintenance and update on the customer's geographic location, the best driving route and the material list of main emergency equipment in the emergency kit information. renew.
  • the power outage notification module preferentially sends outage notification information to special customers and important customers according to the customer identification information.
  • the emergency resource allocation module preferentially allocates resources to special customers and important customers according to the emergency information reported by the affected customers, and arranges to restore the power supply.
  • the emergency service module is also used to start emergency plans corresponding to special customers and important customers, and send the emergency plans to the emergency command system to complete emergency handling of the customers.
  • the relevant staff can carry out emergency treatment for special customers or important customers in a timely manner according to the emergency plan, so as to reduce the impact of customers.
  • the business distribution information integration platform integrates the relevant information of the GIS platform, the safety production management system, the marketing management system, the main network scheduling system and the measurement automation system;
  • the customer emergency management system also includes a display module for The customer's emergency kit information on the affected customer list displays the customer's geographic location and the best driving route in a graphical form on the GIS platform.
  • the emergency information acquisition module acquires the emergency information from the operation and distribution information integration platform, specifically, acquires the power outage accident from the main network dispatching system and the metering automation system in the operation and distribution information integration platform, and the power outage accident includes the status of the main network equipment. and outage information.
  • the emergency plan includes an emergency power supply mode for a power outage accident and a basic processing and operation process for a power outage accident.
  • the beneficial effects of the present invention are: the present invention can speed up the power supply to customers and reduce the impact of power outages by counting the customers affected by the power outage when the power grid fails and outages, and performing corresponding emergency treatment according to the information of the customers.
  • the degree of influence of customers thereby improving the level of customer emergency management;
  • the operation and distribution information integration platform integrates the relevant information of the GIS platform, the safety production management system, the marketing management system, the main network scheduling system and the measurement automation system.
  • the informatization support of customer emergency management has improved the level of customer emergency management and customer service capabilities.
  • FIG. 1 is a block diagram of an emergency management system for electricity consumption according to the present invention.
  • FIG. 1 is a block diagram of the system, and the shown system includes:
  • the emergency information acquisition module is used to acquire emergency information from the operation and distribution information integration platform, and the emergency information includes power outage accident, power supply transfer information, and power restoration information;
  • the statistics module is used to count the customers affected by the power outage information according to the power outage accident, and form a list of affected customers;
  • the emergency kit maintenance module is used to maintain and update the emergency kit information of customers on the list according to the list of affected customers;
  • the emergency service module is used to start the corresponding customer emergency service according to the emergency information, including:
  • the emergency resource allocation module activate the emergency resource allocation module to allocate resources for the affected customers and arrange power restoration;
  • the emergency service monitoring module is used to obtain the emergency situation reported by emergency personnel in real time, and dynamically update the emergency information;
  • the call back notification module is used to send call back notification information to the customers on the list according to the list of affected customers.
  • the emergency information acquisition module acquires emergency information from the operation and distribution information integration platform.
  • the emergency information includes power outage accident, power supply transfer information, and power restoration information.
  • the power outage accident counts the customers affected by the power outage information and forms a list of affected customers.
  • the emergency package maintenance module maintains and updates the emergency package information of the customers on the list according to the list of affected customers.
  • the emergency service module The information activates the corresponding customer emergency service.
  • the power outage notification module is activated to automatically send out outage notification information according to the customers on the affected list, and the outage notification information includes the outage time, the outage range, and the estimated power recovery time; start the customer service module to receive According to the emergency information reported by the affected customers and the customer's emergency package information, the emergency resource allocation module is activated to allocate resources for the affected customers and arrange power restoration; the emergency service monitoring module obtains the emergency situation reported by emergency personnel in real time. And the emergency information is dynamically updated. When the emergency reported by the emergency personnel is a normal power recovery, the power recovery notification module automatically sends the recovery notification information to the customers on the affected customer list.
  • the emergency package information includes basic information of the customer, customer identification information, contact information of both power suppliers and consumers, customer geographic information, external power supply information, internal power supply information, emergency power supply information, and optimal driving Route and material list of main emergency equipment
  • the customer identification information includes one of special customers, important customers and ordinary users.
  • the customer identification information includes one of special customers, important customers and ordinary users; specifically, the system also includes an emergency package information viewing module , you can view all the key file information identified as important customers, you can view the customer's geographic location, and display the customer's location in the form of pictures, you can view the current best driving route and display it in a graphic way, and you can view the customer's corresponding Electrical wiring diagrams of substations, lines (and associated ring network lines) and basic information of the lines connected by customers and line operation information, you can view the customer's high-voltage electrical wiring diagrams, the demarcation of property rights between power supply and electricity consumption, and the demarcation of operation and maintenance responsibilities, and uninterrupted loads In case of equipment fission, you can view
  • the emergency kit maintenance module maintains and updates the emergency kit information of the customers on the list according to the list of affected customers, specifically, the customer's geographic location, the best driving route and the main emergency equipment in the emergency kit information.
  • the bill of materials is updated.
  • the emergency package maintenance module obtains the customer's geographic location and plans the best driving route from the GIS platform according to the emergency package information of the customers on the list of affected customers, and sends the customer The current geographic location and the best driving route are updated to the emergency kit information.
  • the power outage notification module preferentially sends outage notification information to special customers and important customers according to the customer identification information.
  • the emergency resource allocation module preferentially allocates resources to special customers and important customers according to the emergency information reported by the affected customers, and arranges to restore power supply.
  • the emergency service module sets the customer information whose identification information is a special change customer and an important customer as the highest priority according to the customer identification information, and calls the power outage notification module to give priority to the special change customer and important customers.
  • Power outage notification information start the customer service module to preferentially receive emergency information reported by the affected special-purpose customers and important customers, and the emergency resource allocation module will allocate emergency resources according to the emergency information and emergency package letters reported by special-purpose customers and important customers. and arrange to restore power.
  • the emergency service module is further configured to start emergency plans corresponding to special customers and important customers, and send the emergency plans to the emergency command system to complete emergency handling of the customers.
  • the emergency plan includes the emergency power supply mode for power outage accidents and the basic processing and operation procedures for power outage accidents. Relevant emergency personnel can quickly complete emergency treatment for customers according to the emergency plan.
  • the business distribution information integration platform integrates the relevant information of the GIS platform, the safety production management system, the marketing management system, the main network scheduling system and the measurement automation system;
  • the customer emergency management system further includes a display module, It is used to display the customer's geographic location and the best driving route on the GIS platform in a graphical form based on the customer's emergency kit information on the affected customer list.
  • the display module only displays the customer's geographic location on the GIS platform, and the GIS platform automatically displays the optimal driving route according to the customer's geographic location and displays it on the platform.

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Abstract

The present invention relates to a power consumption emergency management system, comprising: an emergency information acquisition module, used for acquiring emergency information from a marketing and distribution information integration platform; a statistics module, used for collecting statistics about affected customers according to a power failure; an emergency kit maintenance module, used for maintaining and updating emergency kit information of customers; an emergency service module, used for starting a corresponding customer emergency service according to the emergency information, comprising: starting a power failure notification module to send power failure notification information to the customers, starting a customer service module to receive emergency information reported by the affected customers, and starting an emergency resource allocation module according to the emergency information and the emergency kit information of the customers to allocate resources for the affected customers and arrange for restoration of power supply; an emergency service monitoring module, used for acquiring, in real time, an emergency condition reported by an emergency personnel and dynamically updating the condition; and a power restoration notification module, used for sending power restoration notification information to the customers. According to the present invention, emergency processing is performed on customers according to information of the customers, thereby improving the level of customer emergency management.

Description

一种用电应急管理系统An emergency management system for electricity consumption 技术领域technical field
本发明涉及电力行业客户管理领域，尤其涉及一种用电应急管理系统。The invention relates to the field of customer management in the power industry, in particular to an emergency management system for power consumption.
背景技术Background technique
电力是国家的经济命脉，电力系统安全是社会公共安全的核心内容。这些年来，国内外发生的数次较大停电事故，使其受到较为严重的社会影响。如2003年8月14日发生的美国和加拿大大面积停电，影响约5000万人；2008年1月，大范围的暴雪低温，造成中国南方电网大面积瘫痪，直接经济损失超过1500亿元。Electricity is the economic lifeline of a country, and power system security is the core content of social and public security. Over the years, several large power outages have occurred at home and abroad, which have caused them to be severely affected by society. For example, the large-scale power outage in the United States and Canada on August 14, 2003 affected about 50 million people; in January 2008, a large-scale blizzard and low temperature caused a large-scale paralysis of China Southern Power Grid, and the direct economic loss exceeded 150 billion yuan.
而我国的电网结构薄弱，电力系统时刻存在着突发事件的考验。一旦发生停电时，对社会、各公司或者人们的影响都比较大，尤其是对重要客户，重要客户在国家或者一个地区(城市)的社会、政治、经济生活中占有重要地位，对其中断供电将可能造成人身伤亡、较大环境污染、较大政治影响、较大经济损失等影响，也会造成对供电可靠性有特殊要求的用电场所或用电单位的社会公共秩序混乱。However, my country's power grid structure is weak, and the power system is always under the test of emergencies. Once a power outage occurs, the impact on society, companies or people is relatively large, especially for important customers. Important customers occupy an important position in the social, political and economic life of a country or a region (city), and the power supply is interrupted. It may cause personal casualties, greater environmental pollution, greater political influence, greater economic losses, etc., and will also cause chaos in the social and public order of power-using places or power-consuming units that have special requirements for power supply reliability.
因此，对重要客户档案信息实施统一管理确保对重要客户的关注，是关乎应急管理的重中之重。Therefore, implementing unified management of important customer file information to ensure attention to important customers is the top priority of emergency management.
发明内容SUMMARY OF THE INVENTION
本发明旨在解决上述现有技术中至少一种缺陷(不足)，提供一种用电应急管理系统，在停电时根据客户的信息对客户进行应急处理，提升客户应急管理水平。The present invention aims to solve at least one of the above-mentioned defects (deficiencies) in the prior art, and provides an emergency management system for electricity consumption, which can perform emergency treatment on customers according to the information of the customers during a power outage, and improve the emergency management level of customers.
本发明采取的技术方案为：The technical scheme adopted in the present invention is:
一种用电应急管理系统，包括：An emergency management system for electricity consumption, comprising:
应急信息获取模块，用于从营配信息集成平台中获取应急信息，所述应急信息包括停电事故、转供电信息、复电信息；The emergency information acquisition module is used to acquire emergency information from the operation and distribution information integration platform, and the emergency information includes power outage accident, power supply transfer information, and power restoration information;
统计模块，用于根据停电事故统计受所述停电事故影响的客户，形成受影响客户清单；The statistics module is used to count the customers affected by the power outage accident according to the power outage accident, and form a list of affected customers;
应急包维护模块，用于根据受影响客户清单对清单上的客户的应急包信息进行维护和更新；The emergency kit maintenance module is used to maintain and update the emergency kit information of customers on the list according to the list of affected customers;
应急服务模块，用于根据应急信息启动相应的客户应急服务，包括：The emergency service module is used to start the corresponding customer emergency service according to the emergency information, including:
根据受影响客户清单启动停电通知模块给清单上的客户发送停电通知信息；Start the power outage notification module according to the list of affected customers to send outage notification information to the customers on the list;
启动客户服务模块接收受影响客户上报的紧急信息；Start the customer service module to receive emergency information reported by affected customers;
根据受影响客户上报的紧急信息和客户的应急包信息启动应急资源调配模块为受影响客户调配资源并安排恢复供电；According to the emergency information reported by the affected customers and the customer's emergency package information, activate the emergency resource allocation module to allocate resources for the affected customers and arrange power restoration;
应急服务监控模块，用于实时获取应急人员上报的应急情况，并对应急信息进行动态更新；The emergency service monitoring module is used to obtain the emergency situation reported by emergency personnel in real time, and dynamically update the emergency information;
复电通知模块，用于根据受影响客户清单给清单上的客户发送复电通知信息。The call back notification module is used to send call back notification information to the customers on the list according to the list of affected customers.
通过根据停电事故统计受影响的客户并对所述受影响的客户的应急包信息进行维护和更新，从而在停电时能第一时间获取客户最新的应急包信息，通过根据应急信息启动相应的客户应急服务，从而能在停电事故发生时第一时间对受影响客户采取应急服务，减少客户受停电事故的影响和提升客户服务水平。By counting the affected customers according to the power outage accident and maintaining and updating the emergency package information of the affected customers, the latest emergency package information of the customer can be obtained at the first time during the power outage, and the corresponding customer can be activated according to the emergency information. Emergency services, so that when a power outage occurs, emergency services can be provided to affected customers as soon as possible, reducing the impact of power outages on customers and improving customer service levels.
进一步地，所述应急包信息包括客户的基本信息、客户标识信息、供用电双方联系人信息、客户地理信息、外部供电电源信息、内部供电电源信息、应急电源信息、最佳行车路线和主要应急设备材料清单，所述客户标识信息包括专变客户、重要客户和普通用户中的一种。Further, the emergency package information includes the basic information of the customer, the customer identification information, the contact information of both the power supply and the consumer, the customer geographic information, the external power supply information, the internal power supply information, the emergency power supply information, the best driving route and the main power supply information. Emergency equipment material list, the customer identification information includes one of special customers, important customers and ordinary users.
进一步地，所述应急包维护模块根据受影响客户清单对清单上的客户的应急包信息进行维护和更新具体为对应急包信息中的客户地理位置、最佳行车路线和主要应急设备材料清单进行更新。Further, the emergency kit maintenance module maintains and updates the emergency kit information of the customers on the list according to the list of affected customers, specifically, performs the maintenance and update on the customer's geographic location, the best driving route and the material list of main emergency equipment in the emergency kit information. renew.
通过对应急包信息中的客户地理位置、最佳行车路线和主要应急设备材料清单进行更新，从而能够为抢修人员提供最新最准确的客户相关信息，在最短的时间内进行复电。By updating the customer's geographic location, the best driving route and the list of main emergency equipment materials in the emergency kit information, it can provide the emergency repair personnel with the latest and most accurate customer-related information, and restore power in the shortest time.
进一步地，所述停电通知模块根据客户标识信息优先给专变客户和重要客户发送停电通知信息。Further, the power outage notification module preferentially sends outage notification information to special customers and important customers according to the customer identification information.
进一步地，所述应急资源调配模块根据受影响客户上报的紧急信息优先给专变客户和重要客户调配资源并安排恢复供电。Further, the emergency resource allocation module preferentially allocates resources to special customers and important customers according to the emergency information reported by the affected customers, and arranges to restore the power supply.
通过优先给专变客户和重要客户调配资源并安排恢复供电，从而减少停电事故对专变客户和重要客户的影响。By prioritizing resource allocation and arranging to restore power to special-purpose customers and important customers, the impact of power outages on special-purpose customers and important customers is reduced.
进一步地，所述应急服务模块还用于启动与专变客户和重要客户对应的应急预案，并将所述应急预案发送给应急指挥系统完成对客户应急处理。Further, the emergency service module is also used to start emergency plans corresponding to special customers and important customers, and send the emergency plans to the emergency command system to complete emergency handling of the customers.
通过启动对应的应急预案，从而使得相关工作人员能够根据应急预案及时对专变客户或重要客户进行应急处理，降低客户的受影响程度。By activating the corresponding emergency plan, the relevant staff can carry out emergency treatment for special customers or important customers in a timely manner according to the emergency plan, so as to reduce the impact of customers.
进一步地，所述营配信息集成平台集成了GIS平台、安全生产管理系统、营销管理系统、主网调度系统和计量自动化系统的相关信息；所述客户应急管理系统还包括展示模块，用于根据受影响客户清单上客户的应急包信息以图形化的形式在GIS平台上显示客户地理位置和最佳行车路线。Further, the business distribution information integration platform integrates the relevant information of the GIS platform, the safety production management system, the marketing management system, the main network scheduling system and the measurement automation system; the customer emergency management system also includes a display module for The customer's emergency kit information on the affected customer list displays the customer's geographic location and the best driving route in a graphical form on the GIS platform.
通过将GIS平台、安全生产管理系统、营销管理系统、主网调度系统和计量自动化系统的相关信息集成在营配信息集成平台，实现对客户应急管理的信息化支撑，提升了客户应急管理水平。By integrating the relevant information of GIS platform, safety production management system, marketing management system, main network scheduling system and metering automation system into the operation and distribution information integration platform, the information support for customer emergency management is realized, and the level of customer emergency management is improved.
进一步地，所述应急信息获取模块从营配信息集成平台中获取应急信息具体为从营配信息集成平台中的主网调度系统和计量自动化系统获取停电事故，所述停电事故包括主网设备状态和停电信息。Further, the emergency information acquisition module acquires the emergency information from the operation and distribution information integration platform, specifically, acquires the power outage accident from the main network dispatching system and the metering automation system in the operation and distribution information integration platform, and the power outage accident includes the status of the main network equipment. and outage information.
进一步地，所述应急预案包括停电事故应急转供电方式和停电事故的基本处理与操作流程。Further, the emergency plan includes an emergency power supply mode for a power outage accident and a basic processing and operation process for a power outage accident.
与现有技术相比，本发明的有益效果为：本发明通过在电网故障停电时统计停电受影响的客户，并根据客户的信息进行相应的应急处理，从而能够加快对客户供电和降低停电对客户的影响程度，从而提升客户应急管理水平；再者，营配信息集成平台集成了GIS平台、安全生产管理系统、营销管理系统、主网调度系统和计量自动化系统的相关信息，从而实现了对客户应急管理的信息化支撑，提升了客户应急管理水平和客户服务能力。Compared with the prior art, the beneficial effects of the present invention are: the present invention can speed up the power supply to customers and reduce the impact of power outages by counting the customers affected by the power outage when the power grid fails and outages, and performing corresponding emergency treatment according to the information of the customers. The degree of influence of customers, thereby improving the level of customer emergency management; in addition, the operation and distribution information integration platform integrates the relevant information of the GIS platform, the safety production management system, the marketing management system, the main network scheduling system and the measurement automation system. The informatization support of customer emergency management has improved the level of customer emergency management and customer service capabilities.
附图说明Description of drawings
图1为本发明一种用电应急管理系统的模块图。FIG. 1 is a block diagram of an emergency management system for electricity consumption according to the present invention.
具体实施方式detailed description
本发明附图仅用于示例性说明，不能理解为对本发明的限制。为了更好说明以下实施例，附图某些部件会有省略、放大或缩小，并不代表实际产品的尺寸；对于本领域技术人员来说，附图中某些公知结构及其说明可能省略是可以理解的。The accompanying drawings of the present invention are only used for exemplary illustration, and should not be construed as limiting the present invention. In order to better illustrate the following embodiments, some parts of the drawings may be omitted, enlarged or reduced, which do not represent the size of the actual product; for those skilled in the art, some well-known structures and their descriptions in the drawings may be omitted. understandable.
本实施例提供一种用电应急管理系统，如图1所示为系统的模块图，所示系统包括：This embodiment provides an emergency management system for electricity consumption. FIG. 1 is a block diagram of the system, and the shown system includes:
应急信息获取模块，用于从营配信息集成平台中获取应急信息，所述应急信息包括停电事故、转供电信息、复电信息；The emergency information acquisition module is used to acquire emergency information from the operation and distribution information integration platform, and the emergency information includes power outage accident, power supply transfer information, and power restoration information;
统计模块，用于根据停电事故统计受所述停电信息影响的客户，形成受影响客户清单；The statistics module is used to count the customers affected by the power outage information according to the power outage accident, and form a list of affected customers;
应急包维护模块，用于根据受影响客户清单对清单上的客户的应急包信息进行维护和更新；The emergency kit maintenance module is used to maintain and update the emergency kit information of customers on the list according to the list of affected customers;
应急服务模块，用于根据应急信息启动相应的客户应急服务，包括：The emergency service module is used to start the corresponding customer emergency service according to the emergency information, including:
根据受影响客户清单启动停电通知模块给清单上的客户发送停电通知信息；Start the power outage notification module according to the list of affected customers to send outage notification information to the customers on the list;
启动客户服务模块接收受影响客户上报的紧急信息；Start the customer service module to receive emergency information reported by affected customers;
根据受影响客户上报的紧急信息和客户的应急包信息启动应急资源调配模块为受影响客户调配资源并安排恢复供电；According to the emergency information reported by the affected customers and the customer's emergency package information, activate the emergency resource allocation module to allocate resources for the affected customers and arrange power restoration;
应急服务监控模块，用于实时获取应急人员上报的应急情况，并对应急信息进行动态更新；The emergency service monitoring module is used to obtain the emergency situation reported by emergency personnel in real time, and dynamically update the emergency information;
复电通知模块，用于根据受影响客户清单给清单上的客户发送复电通知信息。The call back notification module is used to send call back notification information to the customers on the list according to the list of affected customers.
在本实施例具体实施过程中，当电网故障停电时，应急信息获取模块从营配信息集成平台中获取应急信息，所述应急信息包括停电事故、转供电信息和复电信息等，统计模块根据停电事故统计受所述停电信息影响的客户并形成受影响客户清单，应急包维护模块根据受影响客户清单对清单上的客户的应急包信息进行维护和更新，与此同时，应急服务模块根据应急信息启动相应的客户应急服务，具体的，启动停电通知模块自动根据受影响清单上的客户发送停电通知信息，所述停电通知信息包括停电时间、停电范围和预计复电时间；启动客户服务模块接收受影响客户上报的紧急信息从而根据受影响客户上报的紧急信息和客户的应急包信息启动应急资源调配模块为受影响客户调配资源并安排恢复供电；应急服务监控模块实时获取应急人员上报的应急情况并对应急信息进行动态更新，当应急人员上报的应急情况为正常复电时，复电通知模块自动给受影响客户清单上的客户发送复电通知信息。In the specific implementation process of this embodiment, when the power grid fails, the emergency information acquisition module acquires emergency information from the operation and distribution information integration platform. The emergency information includes power outage accident, power supply transfer information, and power restoration information. The power outage accident counts the customers affected by the power outage information and forms a list of affected customers. The emergency package maintenance module maintains and updates the emergency package information of the customers on the list according to the list of affected customers. At the same time, the emergency service module The information activates the corresponding customer emergency service. Specifically, the power outage notification module is activated to automatically send out outage notification information according to the customers on the affected list, and the outage notification information includes the outage time, the outage range, and the estimated power recovery time; start the customer service module to receive According to the emergency information reported by the affected customers and the customer's emergency package information, the emergency resource allocation module is activated to allocate resources for the affected customers and arrange power restoration; the emergency service monitoring module obtains the emergency situation reported by emergency personnel in real time. And the emergency information is dynamically updated. When the emergency reported by the emergency personnel is a normal power recovery, the power recovery notification module automatically sends the recovery notification information to the customers on the affected customer list.
在本实施例中，所述应急包信息包括客户的基本信息、客户标识信息、供用电双方联系人信息、客户地理信息、外部供电电源信息、内部供电电源信息、应急电源信息、最佳行车路线和主要应急设备材料清单，所述客户标识信息包括专变客户、重要客户和普通用户中的一种。In this embodiment, the emergency package information includes basic information of the customer, customer identification information, contact information of both power suppliers and consumers, customer geographic information, external power supply information, internal power supply information, emergency power supply information, and optimal driving Route and material list of main emergency equipment, the customer identification information includes one of special customers, important customers and ordinary users.
具体的，如表1所示为应急包信息的具体明细列表，应急包信息中客户的基本信息、客户标识信息、供用电双方联系人信息、客户地理信息、外部供电电源信息、内部供电电源信息、应急电源信息、最佳行车路线和主要应急设备材料清单，所述客户标识信息包括专变客户、重要客户和普通用户中的一种；具体的，所述系统还包括应急包信息查看模块，可以查看所有标识为重要客户的关键档案信息，可以查看客户的地理位置，并以图片的形式显示客户所在的位置，可以查看当前最佳行车路线并以图形的方式显示，可以查看客户对应的变电站、线路(及关联环网线路)电气接线图和客户所接线路的基本信息及线路运行信息、可以查看客户的高压电气接线图、供电与用电产权分界及运维责任分界、不可中断负荷设备裂变、可以查看应急设备材料清单，还可以查看客户的应急电源信息，包括客户自备发电机、不间断电源装置、外部发电机等信息。Specifically, as shown in Table 1 is a detailed list of emergency package information. In the emergency package information, the basic information of customers, customer identification information, contact information of both parties, customer geographic information, external power supply information, and internal power supply information, emergency power supply information, the best driving route and a list of main emergency equipment materials, the customer identification information includes one of special customers, important customers and ordinary users; specifically, the system also includes an emergency package information viewing module , you can view all the key file information identified as important customers, you can view the customer's geographic location, and display the customer's location in the form of pictures, you can view the current best driving route and display it in a graphic way, and you can view the customer's corresponding Electrical wiring diagrams of substations, lines (and associated ring network lines) and basic information of the lines connected by customers and line operation information, you can view the customer's high-voltage electrical wiring diagrams, the demarcation of property rights between power supply and electricity consumption, and the demarcation of operation and maintenance responsibilities, and uninterrupted loads In case of equipment fission, you can view the emergency equipment material list, and you can also view the customer's emergency power supply information, including customer-provided generators, uninterruptible power supply devices, external generators, and other information.
表1Table 1
Figure PCTCN2020114542-appb-000001
Figure PCTCN2020114542-appb-000001
Figure PCTCN2020114542-appb-000002
Figure PCTCN2020114542-appb-000002
Figure PCTCN2020114542-appb-000003
Figure PCTCN2020114542-appb-000003
Figure PCTCN2020114542-appb-000004
Figure PCTCN2020114542-appb-000004
Figure PCTCN2020114542-appb-000005
Figure PCTCN2020114542-appb-000005
在本实施例中，所述应急包维护模块根据受影响客户清单对清单上的客户的应急包信息进行维护和更新具体为对应急包信息中的客户地理位置、最佳行车路线和主要应急设备材料清单进行更新。In this embodiment, the emergency kit maintenance module maintains and updates the emergency kit information of the customers on the list according to the list of affected customers, specifically, the customer's geographic location, the best driving route and the main emergency equipment in the emergency kit information. The bill of materials is updated.
具体的，在电网发生故障停电时，应急包维护模块根据受影响客户清单对清单上的客户的应急包信息中的从GIS平台中获取客户的客户地理位置和规划最佳行车路线，并将客户当前的地理位置和最佳行车路线更新到应急包信息中。Specifically, in the event of a power failure in the power grid, the emergency package maintenance module obtains the customer's geographic location and plans the best driving route from the GIS platform according to the emergency package information of the customers on the list of affected customers, and sends the customer The current geographic location and the best driving route are updated to the emergency kit information.
在本实施例中，所述停电通知模块根据客户标识信息优先给专变客户和重要客户发送停电通知信息。In this embodiment, the power outage notification module preferentially sends outage notification information to special customers and important customers according to the customer identification information.
在本实施例中，所述应急资源调配模块根据受影响客户上报的紧急信息优先给专变客户和重要客户调配资源并安排恢复供电。In this embodiment, the emergency resource allocation module preferentially allocates resources to special customers and important customers according to the emergency information reported by the affected customers, and arranges to restore power supply.
具体的，在电网故障停电时，应急服务模块根据客户标识信息将标识信息为专变客户和重要客户的客户信息设为最高优先级并调用停电通知模块优先给所述专变客户和重要客户发送停电通知信息；启动客户服务模块优先接收受影响的专变客户和重要客户上报的紧急信息，并由应急资源调配模块根据专变客户和重要客户上报的紧急信息和应急包信优先调配应急资源，和安排恢复供电。Specifically, in the event of a power failure in the power grid, the emergency service module sets the customer information whose identification information is a special change customer and an important customer as the highest priority according to the customer identification information, and calls the power outage notification module to give priority to the special change customer and important customers. Power outage notification information; start the customer service module to preferentially receive emergency information reported by the affected special-purpose customers and important customers, and the emergency resource allocation module will allocate emergency resources according to the emergency information and emergency package letters reported by special-purpose customers and important customers. and arrange to restore power.
在本实施例中，所述应急服务模块还用于启动与专变客户和重要客户对应的应急预案，并将所述应急预案发送给应急指挥系统完成对客户应急处理。In this embodiment, the emergency service module is further configured to start emergency plans corresponding to special customers and important customers, and send the emergency plans to the emergency command system to complete emergency handling of the customers.
具体的，所述应急预案包括停电事故应急转供电方式和停电事故的基本处理与操作流程，在电网故障停电时，听过将专变客户和重要客户对应的应急预案发送给应急指挥系统，从而相关应急人员可以根据所述应急预案快速的完成对客户的应急处理。Specifically, the emergency plan includes the emergency power supply mode for power outage accidents and the basic processing and operation procedures for power outage accidents. Relevant emergency personnel can quickly complete emergency treatment for customers according to the emergency plan.
在本实施例中，所述营配信息集成平台集成了GIS平台、安全生产管理系统、营销管理系统、主网调度系统和计量自动化系统的相关信息；所述客户应急管理系统还包括展示模块，用于根据受影响客户清单上客户的应急包信息以图形化的形式在GIS平台上显示客户地理位置和最佳行车路线。In this embodiment, the business distribution information integration platform integrates the relevant information of the GIS platform, the safety production management system, the marketing management system, the main network scheduling system and the measurement automation system; the customer emergency management system further includes a display module, It is used to display the customer's geographic location and the best driving route on the GIS platform in a graphical form based on the customer's emergency kit information on the affected customer list.
具体的，所述统计模块根据停电事故统计受所述停电事故影响的客户后由展示模块只GIS平台上显示客户地理位置，GIS平台根据客户地理位置自动最佳行车路线并在平台上进行显示。Specifically, after the statistics module counts the customers affected by the power failure according to the power failure accident, the display module only displays the customer's geographic location on the GIS platform, and the GIS platform automatically displays the optimal driving route according to the customer's geographic location and displays it on the platform.
显然，本发明的上述实施例仅仅是为清楚地说明本发明技术方案所作的举例，而并非是对本发明的具体实施方式的限定。凡在本发明权利要求书的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明权利要求的保护范围之内。Obviously, the above-mentioned embodiments of the present invention are only examples for clearly illustrating the technical solutions of the present invention, and are not intended to limit the specific embodiments of the present invention. Any modifications, equivalent replacements and improvements made within the spirit and principle of the claims of the present invention shall be included within the protection scope of the claims of the present invention.

Claims (9)

  1. 一种用电应急管理系统，其特征在于，包括：An emergency management system for electricity consumption, characterized in that it includes:
    应急信息获取模块，用于从营配信息集成平台中获取应急信息，所述应急信息包括停电事故、转供电信息、复电信息；The emergency information acquisition module is used to acquire emergency information from the operation and distribution information integration platform, and the emergency information includes power outage accident, power supply transfer information, and power restoration information;
    统计模块，用于根据停电事故统计受所述停电信息影响的客户，形成受影响客户清单；The statistics module is used to count the customers affected by the power outage information according to the power outage accident, and form a list of affected customers;
    应急包维护模块，用于根据受影响客户清单对清单上的客户的应急包信息进行维护和更新；The emergency kit maintenance module is used to maintain and update the emergency kit information of customers on the list according to the list of affected customers;
    应急服务模块，用于根据应急信息启动相应的客户应急服务，包括：The emergency service module is used to start the corresponding customer emergency service according to the emergency information, including:
    根据受影响客户清单启动停电通知模块给清单上的客户发送停电通知信息；Start the power outage notification module according to the list of affected customers to send outage notification information to the customers on the list;
    启动客户服务模块接收受影响客户上报的紧急信息；Start the customer service module to receive emergency information reported by affected customers;
    根据受影响客户上报的紧急信息和客户的应急包信息启动应急资源调配模块为受影响客户调配资源并安排恢复供电；According to the emergency information reported by the affected customers and the customer's emergency package information, activate the emergency resource allocation module to allocate resources for the affected customers and arrange power restoration;
    应急服务监控模块，用于实时获取应急人员上报的应急情况，并对应急信息进行动态更新；The emergency service monitoring module is used to obtain the emergency situation reported by emergency personnel in real time, and dynamically update the emergency information;
    复电通知模块，用于根据受影响客户清单给清单上的客户发送复电通知信息。The call back notification module is used to send call back notification information to the customers on the list according to the list of affected customers.
  2. 根据权利要求1所述的一种用电应急管理系统，其特征在于，所述应急包信息包括客户的基本信息、客户标识信息、供用电双方联系人信息、客户地理信息、外部供电电源信息、内部供电电源信息、应急电源信息、最佳行车路线和主要应急设备材料清单，所述客户标识信息包括专变客户、重要客户和普通用户中的一种。The emergency management system for electricity consumption according to claim 1, wherein the emergency package information includes basic information of the customer, customer identification information, contact information of both power supply and consumption parties, customer geographic information, and external power supply information. , internal power supply information, emergency power supply information, best driving route and material list of main emergency equipment, and the customer identification information includes one of special customers, important customers and ordinary users.
  3. 根据权利要求2所述的一种用电应急管理系统，其特征在于，所述应急包维护模块根据受影响客户清单对清单上的客户的应急包信息进行维护和更新具体为对应急包信息中的客户地理位置、最佳行车路线和主要应急设备材料清单进行更新。The power consumption emergency management system according to claim 2, wherein the emergency package maintenance module maintains and updates the emergency package information of the customers on the list according to the list of affected customers. updated customer locations, best driving routes, and bill of materials for major emergency equipment.
  4. 根据权利要求2所述的一种用电应急管理系统，其特征在于，所述停电通知模块根据客户标识信息优先给专变客户和重要客户发送停电通知信息。The power consumption emergency management system according to claim 2, wherein the power outage notification module preferentially sends outage notification information to special customers and important customers according to the customer identification information.
  5. 根据权利要求2所述的一种用电应急管理系统，其特征在于，所述应急资源调配模块根据受影响客户上报的紧急信息优先给专变客户和重要客户调配资源并安排恢复供电。The power consumption emergency management system according to claim 2, wherein the emergency resource allocation module preferentially allocates resources to special change customers and important customers according to emergency information reported by affected customers, and arranges to restore power supply.
  6. 根据权利要求2所述的一种用电应急管理系统，其特征在于，所述应急服务模块还用于启动与专变客户和重要客户对应的应急预案，并将所述应急预案发送给应急指挥系统完成对客户应急处理。An emergency management system for electricity consumption according to claim 2, wherein the emergency service module is further used to start emergency plans corresponding to special customers and important customers, and send the emergency plans to emergency commanders The system completes emergency handling for customers.
  7. 根据权利要求1所述的一种用电应急管理系统，其特征在于，所述营配信息集成平台集成了GIS平台、安全生产管理系统、营销管理系统、主网调度系统和计量自动化系统的相关信息；所述客户应急管理系统还包括展示模块，用于根据受影响客户清单上客户的应急包信息以图形化的形式在GIS平台上显示客户地理位置和最佳行车路线。The power consumption emergency management system according to claim 1, wherein the operation and distribution information integration platform integrates the related information of a GIS platform, a safety production management system, a marketing management system, a main network scheduling system and a metering automation system. information; the customer emergency management system further includes a display module for displaying the customer's geographic location and the best driving route on the GIS platform in a graphical form according to the customer's emergency kit information on the affected customer list.
  8. 根据权利要求7所述的一种用电应急管理系统，其特征在于，所述应急信息获取模块从营配信息集成平台中获取应急信息具体为从营配信息集成平台中的主网调度系统和计量自动化系统获取停电事故，所述停电事故包括主网设备状态和停电信息。The power consumption emergency management system according to claim 7, wherein the emergency information acquisition module acquires the emergency information from the battalion and distribution information integration platform specifically from the main network dispatching system and the battalion and distribution information integration platform. The metering automation system acquires the power outage accident, and the power outage accident includes the status of the main network equipment and the outage information.
  9. 根据权利要求6所述的一种用电应急管理系统，其特征在于，所述应急预案包括停电事故应急转供电方式和停电事故的基本处理与操作流程。The power consumption emergency management system according to claim 6, wherein the emergency plan includes an emergency power supply mode for a power failure accident and a basic processing and operation process for a power failure accident.
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