CN113656458A - Client management and control and power failure monitoring and scheduling system and method - Google Patents
Client management and control and power failure monitoring and scheduling system and method Download PDFInfo
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
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Abstract
The utility model discloses a customer management and control and power failure monitoring and scheduling system and method, including: the data acquisition module is used for acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information; the client monitoring and power failure monitoring and scheduling module is used for acquiring monitoring requirements; and the data processing module is used for calling single-double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients and acquiring the client distribution statistical result corresponding to the monitoring requirements. The corresponding client distribution statistical result can be obtained according to the monitoring requirement, and multi-dimensional monitoring analysis on the client is realized.
Description
Technical Field
The invention relates to the technical field of power supply service monitoring, in particular to a system and a method for client management and control and power failure monitoring and scheduling.
Background
The statements in this section merely provide background information related to the present disclosure and may not necessarily constitute prior art.
Among the current customer management and control and monitoring system, the archives information and the power failure information of customer have been saved, realized the distribution monitoring and the power failure monitoring to the customer, can look over service customer's archives and the whole condition that has a power failure, but lack the monitoring analysis to customer's power consumption behavior, power condition, emergency power source, power failure reason etc to can not realize the multidimension degree monitoring analysis to the customer, and then can not improve the promotion to service quality according to the monitoring analysis result.
Disclosure of Invention
In order to solve the above problems, the present disclosure provides a system and a method for client management and control and power failure monitoring and scheduling, which perform grouping statistics and display on clients according to different monitoring targets, thereby implementing multidimensional monitoring and analysis on the clients.
In order to achieve the purpose, the following technical scheme is adopted in the disclosure:
in a first aspect, a system for managing and controlling a client and monitoring and scheduling power outage is provided, which includes:
the data acquisition module is used for acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information;
the client monitoring and power failure monitoring and scheduling module is used for acquiring monitoring requirements;
and the data processing module is used for calling single-double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients and acquiring the client distribution statistical result corresponding to the monitoring requirements.
In a second aspect, a method for customer management and control and power failure monitoring and scheduling is provided, which includes:
acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information;
acquiring a monitoring demand;
and calling single and double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients, and acquiring the client distribution statistical result corresponding to the monitoring requirements.
In a third aspect, an electronic device is provided, which includes a memory, a processor, and a computer instruction stored in the memory and running on the processor, where the computer instruction is executed by the processor to complete the steps of the client management and control and power outage monitoring and scheduling method.
In a fourth aspect, a computer-readable storage medium is provided for storing computer instructions, and the computer instructions, when executed by a processor, perform the steps of the method for customer management and power outage monitoring and scheduling.
Compared with the prior art, the beneficial effect of this disclosure is:
1. this openly can carry out the distribution statistics of customer quantity according to the monitoring demand of difference to can carry out the monitoring analysis of multidimension degree to the customer, thereby targeted promotion service effect.
2. According to the method and the system, the statistical results of the grouped clients are visually displayed, business personnel can conduct intelligent business process analysis, the analysis efficiency and accuracy of the business personnel are improved, the current situation of original manual analysis data is changed, the repeated labor of the business personnel is reduced, and the labor cost is reduced.
Advantages of additional aspects of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, illustrate embodiments of the application and, together with the description, serve to explain the application and are not intended to limit the application.
FIG. 1 is a diagram of a data flow process of the disclosed system of embodiment 1;
FIG. 2 is a customer rating distribution chart disclosed in example 1;
FIG. 3 is a customer type profile disclosed in example 1;
FIG. 4 is a customer industry type profile disclosed in example 1;
FIG. 5 is a customer unit distribution chart disclosed in example 1;
FIG. 6 is a customer power distribution diagram disclosed in example 1;
FIG. 7 is a diagram of a customer emergency power distribution disclosed in example 1;
FIG. 8 is a customer outage profile as disclosed in example 1;
FIG. 9 is a customer outage schedule profile as disclosed in example 1;
FIG. 10 is a distribution diagram showing the cause of a power failure of a customer as disclosed in example 1;
fig. 11 is a temporary customer category distribution diagram disclosed in example 1.
The specific implementation mode is as follows:
the present disclosure is further described with reference to the following drawings and examples.
It should be noted that the following detailed description is exemplary and is intended to provide further explanation of the disclosure. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs.
It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of example embodiments according to the present application. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, and it should be understood that when the terms "comprises" and/or "comprising" are used in this specification, they specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof, unless the context clearly indicates otherwise.
Example 1
In this embodiment, a system for managing and controlling customers and monitoring and scheduling power outage is disclosed, which includes:
the data acquisition module is used for acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information;
the client monitoring and power failure monitoring and scheduling module is used for acquiring monitoring requirements;
and the data processing module is used for calling single-double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients and acquiring the client distribution statistical result corresponding to the monitoring requirements.
Further, the basic information of the customer file acquired by the data acquisition module comprises customer numbers, customer names, contact ways, power utilization addresses, power utilization categories, customer categories, contract capacity, user classifications, local cities to which the users belong and information of power supply units; the client single-double power supply information comprises client numbers, line names, transformer station names, voltage levels and superior line names of the main power supply and the standby power supply; the client emergency power supply information comprises power utilization capacity, self-contained emergency power supply capacity and whether the access condition of the generator car is met; the client power failure information comprises a client power failure information number, a data date, power failure starting time, power failure ending time, calculation time, a terminal number, a mechanism number, a power failure reason classification, a power failure reason, a power failure mark, whether a power failure short message is sent or not and whether an incoming call short message is sent or not; the customer power failure scheduling information comprises a client number, a message type, a short message receiving telephone, short message content, sending time, a sending type, sending times, success times, a sending date and a sending channel.
Further, the data processing module is also used for analyzing the short message content in the customer power failure scheduling information to obtain the customer number, the customer type, the power failure time, the power transmission time, the scheduling condition and the power failure reason.
Further, the data processing module is also used for converting the codes of the customer type, the electricity utilization type and the power failure reason into names.
Further, the monitoring requirements acquired by the client monitoring and power failure monitoring and scheduling module are client grade distribution, client type distribution, client industry distribution, client unit distribution, client single-double power distribution, client emergency power distribution, client power failure scheduling distribution or client power failure reason distribution.
Further, the client monitoring and power failure monitoring and scheduling module is also used for displaying the client distribution statistical result obtained by the data processing module.
Further, the client monitoring and power failure monitoring and scheduling module displays the acquired client distribution statistical result in a histogram or distribution graph mode.
A detailed description will be given of a customer management and control and power failure monitoring and scheduling system disclosed in this embodiment.
A customer management and control and power failure monitoring and scheduling system comprises: the system comprises a data acquisition module, a data processing module and a client monitoring and power failure monitoring and scheduling module.
A data flow process of a client management and control and power failure monitoring and scheduling system is shown in fig. 1, and includes: the data acquisition module is used for acquiring data, the acquired data are sent to the data processing module for data analysis and processing, and the data processing module is used for sending the data analysis and processing result to the client monitoring and power failure monitoring and scheduling module for visual display.
The data acquisition module comprises a data acquisition module and a data storage module.
The data acquisition module is used for acquiring client-oriented management and control and power failure monitoring and scheduling information from the data source end, wherein the client-oriented management and control and power failure monitoring and scheduling information mainly comprises client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information.
The data storage module is used for receiving and storing customer management and control oriented and power failure monitoring scheduling information accessed from a marketing service system and a power utilization information acquisition system, and the customer management and control oriented and power failure monitoring scheduling information comprises:
basic information of the customer file: customer number, customer name, contact information, electricity utilization address, electricity utilization category, customer category, contract capacity, user classification, local city, power supply unit and the like.
Client single and double power supply information: the customer number, the line name, the transformer station name, the voltage grade, the superior line name and the like of the main power supply and the standby power supply.
Customer emergency power supply information: the system comprises a client number, power consumption capacity, self-contained emergency power supply capacity, whether the access condition of the generator car is met, and the like.
Customer power failure information: the system comprises an object power failure information number, a data date, a power failure starting time, a power failure ending time, a calculation time, a terminal number, a mechanism number, a power failure reason classification, a power failure reason, a power failure mark, whether a power failure short message is sent or not, whether an incoming call short message is sent or not and the like.
Customer power failure scheduling information: client number, message type, phone number of received short message, content of short message, sending time, sending type, sending times, success times, sending date, sending channel, etc.
And the data processing module is used for integrating data in the data storage module, calling corresponding data information in the data storage module according to monitoring requirements of the customer management and control and power failure monitoring and scheduling module, grouping the called information, counting the number of grouped customers, and acquiring a customer distribution statistical result corresponding to the monitoring requirements.
Wherein, the integrated processing process that the data processing module relates to includes: data conversion, data grouping, data organization, data calculation, and data storage.
The data is converted into codes for classifying the client type, the power supply unit, the power utilization category and the power failure reason into corresponding names, so that the distribution statistical results of all groups can be visually displayed in the form of the converted names when the data are visually displayed, and the power supply unit comprises three levels, namely a local power supply company, a county power supply company and a township power supply company.
And the data grouping is to perform customer grouping on the data in the data storage module according to the monitoring requirements of the customer management and control and power failure monitoring and scheduling module.
And calculating data into the statistics of the grouped clients to obtain the statistical result of each group of clients.
In addition, the data calculation also carries out semantic analysis on the short message content in the customer power failure scheduling information, and obtains scheduling contents such as a customer number, a customer type, power failure time, power transmission time, scheduling conditions, power failure reasons and the like.
The data storage is to store various results of data calculation, and is used for visual display of the client monitoring and power failure monitoring scheduling module.
The client monitoring and power failure monitoring and scheduling module is used for acquiring different client distribution monitoring requirements and visually displaying client distribution statistical results acquired by the data processing module according to the monitoring requirements.
The monitoring requirements acquired by the customer management and control and power failure monitoring and scheduling module can be as follows: the system comprises a client grade distribution system, a client type distribution system, a client industry distribution system, a client unit distribution system, a client single-double power supply distribution system, a client emergency power supply distribution system, a client power failure dispatching distribution system, a client power failure reason distribution system and the like.
The customer level distribution monitoring mainly monitors the number distribution of high-risk customers and temporary customers, and the corresponding customer distribution statistical results are shown in fig. 2.
The client type distribution monitoring mainly monitors the distribution conditions of high-risk clients and temporary clients in different client types, and the corresponding client distribution statistical results are shown in fig. 3.
The customer industry distribution monitoring mainly monitors the distribution conditions of high-risk customers and temporary customers in different industries, and the corresponding customer distribution statistical results are shown in fig. 4.
The customer unit distribution monitoring mainly monitors the distribution conditions of high-risk customers and temporary customers at different electricity utilization addresses, and the corresponding customer distribution statistical results are shown in fig. 5.
The client single-power and double-power distribution monitoring mainly monitors the distribution conditions of high-risk clients, temporary client single power and double power supplies, and the corresponding client distribution statistical results are shown in fig. 6.
The customer emergency power distribution monitoring mainly monitors the respective situations of high-risk customers and temporary customers, such as self-contained power supplies, access with a power generation car, no self-contained power supplies and no access with the power generation car, and the corresponding customer distribution statistical results are shown in fig. 7.
The customer blackout distribution monitoring mainly monitors blackout distribution conditions of different units in a period of time, and a corresponding customer distribution statistical result is shown in fig. 8.
The customer power failure scheduling distribution monitoring mainly monitors the short message scheduling and work order scheduling distribution conditions of the customer power failure within a period of time, and the corresponding customer distribution statistical results are shown in fig. 9.
The customer blackout reason distribution monitoring mainly monitors the distribution situation of the customer blackout reason types within a period of time, and the corresponding distribution statistical result is shown in fig. 10.
The temporary customer category distribution monitoring mainly monitors the distribution conditions of different customer categories of the current temporary customers, and the corresponding distribution statistical results are shown in fig. 11.
And determining the clients with the appeal times of not less than the set times as high-risk clients, and grading the high-risk clients into primary clients and secondary clients. The client appeal is generated, but the clients with the times less than the set times are determined as temporary clients, and the temporary clients are different in different time periods.
The client management and control and power failure monitoring and scheduling system disclosed by the embodiment can acquire corresponding client distribution statistical results according to different client monitoring requirements, so that multidimensional monitoring and analysis of clients are realized, service short boards are timely, quickly and accurately found, technical support is provided for auxiliary decision making of managers, and the client service quality is pertinently improved.
Through visual display of the statistical result, business personnel can perform intelligent business process analysis, the analysis efficiency and accuracy of the business personnel are improved, the current situation of original manual analysis data is changed, the repeated labor of the business personnel is reduced, and the labor cost is reduced.
Example 2
In this embodiment, a method for client management and control and power failure monitoring and scheduling is disclosed, which includes:
acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information;
acquiring a monitoring demand;
and calling single and double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients, and acquiring the client distribution statistical result corresponding to the monitoring requirements.
Example 3
In this embodiment, an electronic device is disclosed, which includes a memory, a processor, and computer instructions stored in the memory and executed on the processor, where the computer instructions, when executed by the processor, complete the steps of the client management and control and power outage monitoring and scheduling method disclosed in embodiment 2.
Example 4
In this embodiment, a computer-readable storage medium is disclosed, which is used for storing computer instructions, and when the computer instructions are executed by a processor, the steps of the method for managing and controlling a client and monitoring and scheduling power outage disclosed in embodiment 2 are completed.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solutions of the present invention and not for limiting the same, and although the present invention is described in detail with reference to the above embodiments, those of ordinary skill in the art should understand that: modifications and equivalents may be made to the embodiments of the invention without departing from the spirit and scope of the invention, which is to be covered by the claims.
Claims (10)
1. The utility model provides a customer management and control and power failure monitoring dispatch system which characterized in that includes:
the data acquisition module is used for acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information;
the client monitoring and power failure monitoring and scheduling module is used for acquiring monitoring requirements;
and the data processing module is used for calling single-double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients and acquiring the client distribution statistical result corresponding to the monitoring requirements.
2. The system according to claim 1, wherein the customer profile basic information obtained by the data obtaining module includes customer number, customer name, contact address, electricity utilization category, customer category, contract capacity, customer category, local city to which the customer belongs, and power supply unit information; the client single-double power supply information comprises client numbers, line names, transformer station names, voltage levels and superior line names of the main power supply and the standby power supply; the client emergency power supply information comprises power utilization capacity, self-contained emergency power supply capacity and whether the access condition of the generator car is met; the client power failure information comprises a client power failure information number, a data date, power failure starting time, power failure ending time, calculation time, a terminal number, a mechanism number, a power failure reason classification, a power failure reason, a power failure mark, whether a power failure short message is sent or not and whether an incoming call short message is sent or not; the customer power failure scheduling information comprises a client number, a message type, a short message receiving telephone, short message content, sending time, a sending type, sending times, success times, a sending date and a sending channel.
3. The system as claimed in claim 2, wherein the data processing module is further configured to analyze the short message content in the customer power outage scheduling information to obtain a customer number, a customer type, power outage time, power transmission time, scheduling conditions, and a reason for power outage.
4. The system as claimed in claim 2, wherein the data processing module is further configured to convert codes of the customer type, the electricity usage category, and the reason for the power outage into names.
5. The system as claimed in claim 1, wherein the monitoring demand obtained by the customer monitoring and blackout monitoring and dispatching module is a customer class distribution, a customer type distribution, a customer industry distribution, a customer unit distribution, a customer single-double power distribution, a customer emergency power distribution, a customer blackout dispatching distribution, or a customer blackout reason distribution.
6. The system as claimed in claim 1, wherein the customer monitoring and power outage monitoring and scheduling module is further configured to display the statistical results of customer distribution obtained by the data processing module.
7. The system as claimed in claim 6, wherein the customer monitoring and dispatching module displays the obtained customer distribution statistics in a histogram or distribution chart.
8. A client management and control and power failure monitoring and scheduling method is characterized by comprising the following steps:
acquiring client archive basic information, client single-double power supply information, client emergency power supply information, client power failure information and client power failure scheduling information;
acquiring a monitoring demand;
and calling single and double power supply information, emergency power supply information, power failure information or power failure scheduling information of the clients according to the monitoring requirements, grouping the called information, counting the number of the grouped clients, and acquiring the client distribution statistical result corresponding to the monitoring requirements.
9. An electronic device comprising a memory and a processor, and computer instructions stored in the memory and executed on the processor, wherein the computer instructions, when executed by the processor, perform the steps of the method for customer management and power outage monitoring scheduling of claim 8.
10. A computer readable storage medium for storing computer instructions, which when executed by a processor, perform the steps of the method for customer management and power outage monitoring scheduling of claim 8.
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