WO2021169573A1 - 排号方法、排号系统及可读存储介质 - Google Patents

排号方法、排号系统及可读存储介质 Download PDF

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Publication number
WO2021169573A1
WO2021169573A1 PCT/CN2020/140760 CN2020140760W WO2021169573A1 WO 2021169573 A1 WO2021169573 A1 WO 2021169573A1 CN 2020140760 W CN2020140760 W CN 2020140760W WO 2021169573 A1 WO2021169573 A1 WO 2021169573A1
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WIPO (PCT)
Prior art keywords
queue
reminding
service
user
identification information
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PCT/CN2020/140760
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English (en)
French (fr)
Inventor
冯朋朋
踪家双
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京东方科技集团股份有限公司
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Priority to US17/418,055 priority Critical patent/US11663871B2/en
Publication of WO2021169573A1 publication Critical patent/WO2021169573A1/zh

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems

Definitions

  • the present disclosure relates to the field of computer technology, and in particular, to a number sorting method, a number sorting system, and a readable storage medium.
  • the present disclosure provides a number sorting method, a number sorting system and a readable storage medium.
  • a method for ranking numbers including:
  • the corresponding reminding device In response to the number calling notification from the number calling device, the corresponding reminding device is caused to perform a reminding action according to the sequence of the identification information corresponding to the service queue.
  • the number ranking method before updating the service queue corresponding to the service type, the number ranking method further includes:
  • Update the service queue corresponding to the service type including:
  • acquiring the user type of the user includes:
  • the service type includes a first service type; the service queue includes a first service queue corresponding to the first service type; and the user type includes a first user type And a second user type; the first service queue includes a first sub-queue corresponding to the first user type and a second sub-queue corresponding to the second user type; the call number notification includes a first call Number notification and second number notification;
  • the corresponding reminding device executes the reminding action according to the sequence of the identification information corresponding to the service queue, including:
  • the corresponding reminding device is executed in the order of the identification information corresponding to the first sub-queue; when the first sub-queue is empty, according to the second The sequence of the identification information corresponding to the sub-queue causes the corresponding reminding device to perform the reminding action;
  • the corresponding reminding device executes the reminding action according to the sequence of the identification information corresponding to the second sub-queue.
  • causing the corresponding reminding device to perform the reminding action includes:
  • the corresponding reminding device executes the reminding action according to the sequence of the identification information corresponding to the second sub-queue; when the second sub-queue is empty, according to the first The sequence of the identification information corresponding to the sub-queue causes the corresponding reminding device to perform the reminding action.
  • the service type further includes a second service type; the service queue further includes a second service queue corresponding to the second service type; the call number notification further includes The third call notification;
  • causing the corresponding reminding device to perform a reminding action according to the sequence of the identification information corresponding to the service queue further including:
  • the corresponding reminding device executes the reminding action according to the sequence of the identification information corresponding to the second service queue.
  • enabling the corresponding reminding device to execute the reminding action according to the sequence of the identification information corresponding to the service queue includes:
  • the reminding device includes a display component
  • causing the corresponding reminding device to execute the reminding action further includes:
  • the number is sent to the corresponding reminding device according to the sequence of the identification information corresponding to the service queue, so that the display component displays the number of the number calling device.
  • the reminding device includes a display component, and the user type includes target characteristics; the number sorting method further includes:
  • updating the service queue corresponding to the service type includes:
  • a number ranking system including:
  • Number arrangement equipment used to execute any one of the aforementioned number arrangement methods
  • Issuing equipment having multiple reminding devices for issuing the reminding devices under the control of the numbering equipment
  • the number calling device is used to send a number calling notification to the number scheduling device.
  • the number sorting device includes an acquisition circuit, and the acquisition circuit is used to acquire the identity information of the user;
  • the number ranking system also includes:
  • the identification device is used to identify the user type of the user according to the identity information, and send it to the acquisition circuit.
  • the reminding device includes:
  • a vibrating mechanism, and the reminding action includes performing a vibrating action.
  • the number sorting device includes:
  • a numbering device configured to determine the number calling device that issued the number calling notification, and generate the number of the number calling device; and send the number to the corresponding reminding device according to the sequence of the identification information corresponding to the service queue;
  • a pushing device configured to send the display information corresponding to the target feature of the user type to the reminding device corresponding to the identification information corresponding to each user in the service queue;
  • the reminding device includes:
  • the display component is used to display the number and the display information.
  • the dispensing device includes:
  • a counting circuit for determining the number of said reminder devices issued
  • the comparison circuit is used to compare the number of the issued reminder devices with a threshold value, and output an alarm signal when the number of the issued reminder devices is greater than the threshold value;
  • the alarm unit is used to send out an alarm in response to the alarm signal.
  • a readable storage medium on which a computer program is stored, and when the computer program is executed, the method for sorting numbers described in any one of the above is implemented.
  • Fig. 1 is a flowchart of an embodiment of the disclosed number ranking method.
  • Fig. 2 is a flowchart of another embodiment of the disclosed number sorting method.
  • FIG. 3 is a flowchart of step S150 in an embodiment of the number sorting method of the present disclosure.
  • Fig. 4 is a schematic diagram of an embodiment of the number sorting device of the present disclosure.
  • Fig. 5 is a schematic diagram of another embodiment of the number sorting device of the present disclosure.
  • Fig. 6 is a schematic diagram of an embodiment of the disclosed numbering system.
  • FIG. 7 is a schematic diagram of a reminder device in an embodiment of the number scheduling system of the present disclosure.
  • FIG. 8 is a schematic diagram of an embodiment of a readable storage medium of the present disclosure.
  • the embodiments of the present disclosure provide a method for sorting numbers, which can be used in banks, but is not limited to this, and can also be used in government affairs halls or other application scenarios requiring number sorting.
  • the number ranking method includes steps S110-step S140, wherein:
  • Step S110 Obtain the type of business handled by the user
  • Step S120 Update the service queue corresponding to the service type, and generate identification information corresponding to the user;
  • Step S130 controlling the issuing equipment to issue the reminding device, and establishing the corresponding relationship between the identification information and the reminding device;
  • Step S140 In response to the number calling notification from the number calling device, the corresponding reminding device executes a reminding action according to the sequence of the identification information corresponding to the service queue.
  • the user can be added to the corresponding service queue according to the type of service handled by the user, and a reminder device is issued to the user.
  • the user can carry the reminder device with him.
  • each user can be directly reminded through the reminding device, and each user is called individually, avoiding the use of broadcasting to call all users, which is beneficial to reduce the noise caused by broadcasting.
  • the reminder can be sent directly to each user, the interference of the external environment noise to the user can be reduced, and the missed call number can be prevented.
  • step S110 the type of business handled by the user is acquired.
  • the number of business types is multiple, depending on the application scenario. Taking a bank as an example, the business type can include personal business, corporate business, and of course, it can also include other business types. In addition, business types can also be classified according to other standards. For example, business types can include personal cash business, personal non-cash business, corporate business, and so on.
  • the number row device can have a touch display panel, and the user can display icons of different types of business on the touch display panel , So that users can choose.
  • step S120 update the service queue corresponding to the service type, and generate identification information corresponding to the user.
  • Each service type corresponds to a service queue, that is, users who handle the same service type queue in the same service queue.
  • a service queue that is, users who handle the same service type queue in the same service queue.
  • personal business corresponds to a personal business queue
  • corporate business corresponds to a corporate business queue.
  • Updating the service queue refers to adding the user to the service queue corresponding to the service type according to the obtained user service type. Further, updating the service queue corresponding to the service type includes: updating the corresponding service queue according to the time sequence of the received service type. In each service queue, the order of each user is arranged in chronological order. For example, if a user selects a personal service, the user is ranked in the last position of the personal service queue, thereby realizing the update of the personal service queue.
  • the form of the identification information is not specifically limited here.
  • the identification information of different users is different, and the identification information of each user is unique.
  • the identification information may include information about the service type of the service queue and the position of the user in the service queue.
  • step S130 controlling the issuing equipment to issue a reminding device, and establishing a corresponding relationship between the identification information and the reminding device.
  • the distributing equipment can store multiple reminding devices. Distributing the reminding device refers to unlocking the reminding device so that the user can remove the reminding device.
  • the dispensing equipment may have a casing and a controller, the casing is provided with a containing slot for accommodating the reminding device, and each reminding device is placed in each containing slot in a one-to-one correspondence.
  • Each accommodating slot is provided with an electromagnet capable of being attracted to and detached from the reminding device, so that the electromagnet can be controlled by the controller to realize the locking and unlocking of the reminding device.
  • the specific structure of the dispensing equipment is not particularly limited here, as long as it can unlock and lock the reminder device.
  • the issuing equipment can be controlled to issue the reminder device, that is, the reminder device is unlocked.
  • the corresponding relationship between the identification information and the issued reminding device is established, so that one reminding device corresponds to only one identification information, so that the user is corresponding to the reminding device, and the reminding device corresponding to each user is unique.
  • each reminding device has a unique code, and the correspondence between the identification information and the reminding device may be a one-to-one mapping relationship between the identification information and the code.
  • step S140 in response to the number-calling notification from the number-calling device, the corresponding reminding device executes a reminding action according to the sequence of the identification information corresponding to the service queue.
  • the number-calling notification can be generated by the number-calling device in response to the operation of the staff.
  • the reminding action is executed to the reminding device corresponding to the corresponding identification information.
  • the reminding action may include vibration or vibration. It can be continuous vibration, or intermittent vibration, etc.; of course, the reminding action can also include light emission, and the specific form is not specifically limited here, as long as the user can perceive it.
  • each type of business is handled at at least one counter or window, and each counter is equipped with a number calling device.
  • the teller can operate after handling the business of the user "Zhang X"
  • the reminding device of the user "Li X" who is behind "Zhang X" in the service queue vibrates, thereby reminding the user who carries the reminding device to go to the counter to handle the business.
  • step S140 in response to the number-calling notification from the number-calling device, the corresponding reminding device is caused to perform a reminding action according to the sequence of the identification information corresponding to the service queue, that is, step S140 includes:
  • a microprocessor architecture can be used to implement the aforementioned functions of sending execution signals and receiving feedback signals.
  • the reminding device can be used to indicate the window or counter of the required type of business to the user.
  • the reminding device includes a display component, which may be a liquid crystal display. Display panels, OLED (Organic Light-Emitting Diode, organic light-emitting diode) display panels or other display devices.
  • Step S140 further includes step S1410 and step S1420, wherein:
  • Step S1410 Determine the number calling device that issued the number calling notification, and generate the number of the number calling device.
  • a number calling device is placed at each counter, and each calling device can communicate with the numbering equipment through different ports, so that the calling number can be determined by judging the port that received the calling number notification.
  • the number-call notification may include unique identification information corresponding to the number-calling device that issued the number-call notification, so that the number of the number-calling device can be determined based on the identification information of the number-call notification.
  • Step S1420 Send the number to the corresponding reminder device in the order of the identification information corresponding to the service queue, so that the display component displays the number of the number calling device.
  • a number is displayed on the counter of each window. This number is the number of the calling device.
  • the reminding device can display the number of the counter or window where the calling device that issued the calling notification while performing the reminder action. , So that users can directly go to the corresponding counter or window to handle business.
  • the ranking method of the present disclosure may further include step S150, wherein:
  • Step S150 Obtain the user type of the user.
  • obtaining the user type of the user that is, step S150, includes step S1510-step S1530, wherein:
  • Step S1510 Obtain the user's identity information.
  • the user's identity information can be identified through card swiping, face recognition, or manual input.
  • the identity information can be ID card information, bank card number, etc., depending on specific application scenarios.
  • Step S1520 Send the identity information to the identification device.
  • the identification device may be a remote server, which may store the identity information of each user and the user type of each user, and the user type and the identity information have a one-to-one correspondence.
  • the identification device can be a customer relationship management system (CRM), and one identity information can correspond to ordinary users or VIP users.
  • CRM customer relationship management system
  • the acquired identity information of the user can be sent to the identification device for the identification device to determine the user type.
  • Step S1530 Receive the user type of the user identified by the identification device according to the identity information.
  • the identification device can determine the user type according to the received identity information and the mapping relationship between the pre-stored identity information and the user type. For example, the identification device may determine that the user type of "Li X" is a normal user according to the identity information of the user "Li X".
  • updating the service queue corresponding to the service type includes:
  • the service queue of each service type may include multiple sub-queues, and each sub-queue corresponds to a user type.
  • the service queue of the personal service type includes sub-queues corresponding to ordinary users and sub-queues corresponding to VIP users. If the user "Li X" selects the personal service type and its user type is ordinary user, then "Li X" is ranked The sub-queue of ordinary users in the service queue of the personal service type. As a result, users can be further classified to improve work efficiency.
  • the service type may include a first service type, and the service queue may include a first service queue corresponding to the first service type; the user type may include a first user type and a second user type; first The service queue may include a first sub-queue corresponding to the first user type and a second sub-queue corresponding to the second user type; the call number notification may include the first call number notification and the second number call notification.
  • the corresponding reminding device executes the reminding action according to the sequence of the identification information corresponding to the service queue, that is, step S140, including step 210-step S230, in which:
  • Step 210 When receiving the first call number notification, determine whether the first sub-queue is empty.
  • the first number call notification may be a call number notification sent by the first number call device, which can be used to call users in the first sub-queue. If the first sub-queue is empty, it means that there is no user queued in the first sub-queue, and that the first sub-queue is not empty means that there are users queued in the first sub-queue.
  • Step 220 When the first sub-queue is not empty, make the corresponding reminding device execute the reminding action according to the sequence of the identification information corresponding to the first sub-queue; The sequence of the identification information corresponding to the second sub-queue causes the corresponding reminding device to perform the reminding action.
  • the reminder device can be used to remind the correspondence in the order of the second sub-queue . So that the first call number notification can also be used to remind users of the second sub-queue, so as to make full use of idle counters and avoid waste of resources. Specifically, if the first sub-queue is not empty, the corresponding user may be reminded by the reminding device according to the order of the first sub-queue, instead of notifying the user who has called the second sub-queue through the first call number.
  • users in the first sub-queue have priority over users in the second sub-queue
  • the counter or window where the first calling device is located can be used to serve users in the first sub-queue. It can serve users in the second sub-queue.
  • Step 230 When the second call number notification is received, the corresponding reminding device executes a reminding action according to the sequence of the identification information corresponding to the second sub-queue.
  • the second call notification can be the call notification sent by the second call device.
  • the second call device is located at a different counter from the first call device.
  • the second call notification can only be used to remind the second child through the reminder device.
  • the users of the queue do not remind the users of the first sub-queue, that is, the counter or window where the second number calling device is located is only used to serve the users of the second sub-queue, not the users of the first sub-queue.
  • step S230 may include step S2310 and step S2320, wherein:
  • Step S2310 Determine whether the second sub-queue is empty.
  • the second sub-queue is empty, it means that there are no users in the second sub-queue. If the second sub-queue is not empty, it means that there are users in the second sub-queue.
  • Step S2320 When the second sub-queue is not empty, make the corresponding reminding device execute the reminding action according to the sequence of the identification information corresponding to the second sub-queue; when the second sub-queue is empty, follow all The sequence of the identification information corresponding to the first sub-queue causes the corresponding reminding device to perform the reminding action.
  • the second call number notification When the second call number notification is received and the second sub-queue is empty, it means that there are no users in the second sub-queue. At this time, in order to improve work efficiency and increase the priority of users in the first sub-queue, follow The order of the first sub-queue is reminded of the corresponding users through the reminding device, so that the second call number notification can also be used to remind users of the first sub-queue. Specifically, if the second sub-queue is not empty, the corresponding user may be reminded by the reminding device according to the order of the second sub-queue, instead of notifying the user who called the first sub-queue through the second call number.
  • users in the first sub-queue have priority over users in the second sub-queue
  • the counter or window where the second number calling device is located can be used to serve users in the first sub-queue. It can serve users in the first sub-queue.
  • the above-mentioned service type may also include a second service type; the service queue also includes a second service queue corresponding to the second service type; and the number calling notification also includes a third calling number notification;
  • step S140 In response to the number-calling notification from the number-calling device, the corresponding reminding device executes a reminding action according to the sequence of the identification information corresponding to the service queue, that is, step S140, which may also include:
  • Step S240 When the third number-calling notification is received, the corresponding reminding device executes a reminding action according to the sequence of the identification information corresponding to the second service queue.
  • the third number notification can be the number notification sent by the third number calling device.
  • the third number calling device is located at a different counter from the first number calling device and the second number calling device.
  • the third number calling device is only used for reminding The device reminds users of the second service queue, but does not remind users of the first service queue, that is, the counter or window where the third calling device is located is only used to serve users of the second service queue, not for the first service queue User service.
  • the first service type is personal service
  • the second service type is corporate service
  • the first user type is VIP users
  • the second user type is ordinary users.
  • the first number calling device is the number calling device of the dedicated counter for VIP users of personal services
  • the second number calling device is the calling device of the private counter for ordinary users of personal services
  • the third number calling device is the calling device of the private counter for public services. Device.
  • VIP users who handle personal business can handle personal business at the counter where the first number calling device is located; for ordinary users who handle personal services, they can handle personal business at the counter where the second number calling device is located.
  • the counter where the first number-calling device is located can also be used to handle personal services for ordinary users; if the ordinary user’s queue is empty, the counter where the second number-calling device is located can also be a VIP user Handle personal business and reduce the waiting time of VIP users.
  • the corresponding reminder device when the first call number notification is received and the first sub-queue is empty, the corresponding reminder device is made to execute the reminder action in the order of the identification information corresponding to the second service queue .
  • the corresponding reminding device is caused to perform a reminding action according to the sequence of the identification information corresponding to the second sub-queue.
  • the priority of users in the first sub-queue is higher than that of users in the second service queue, and the priority of users in the second service queue is higher than that of users in the second sub-queue.
  • users in the first sub-queue are VIP users who handle personal services
  • users in the second service queue are users who handle corporate services
  • users in the second sub-queue are ordinary users who handle personal services.
  • the user type may include a target characteristic, and the target characteristic may be a risk preference (banking) corresponding to the identity information.
  • the result of the risk evaluation of the user is not the subjective preference of the customer) or other characteristics.
  • the ranking method of the embodiment of the present disclosure may further include step S160 and step S170, wherein:
  • Step S160 Send the display information corresponding to the target feature to the reminder device corresponding to the identification information corresponding to each user in the service queue, so that the display component displays the display information.
  • Step S170 The display information displayed on the reminder device can be pushed to the user according to the target feature.
  • the display information can be wealth management product information, etc.
  • the mapping relationship between the display information and the target feature can be established in advance, so that the target feature can be pushed to the reminder device Display information to be displayed through the display component of the reminder device.
  • the target feature is the user's risk preference.
  • the risk preference of "Li X" is R3, and the risk level of the corresponding wealth management product is not higher than R3. Therefore, the risk level of "A" can be pushed to the reminder device of "A".
  • the information of wealth management products higher than R3 is used as display information for display by the display component of the reminder device, which is convenient for users to read.
  • Embodiments of the present disclosure also provide a number ranking device, which is used to execute the number ranking method of any of the foregoing embodiments.
  • the number ranking device 100 may include an acquisition circuit 1 and a queue. Circuit 2, issuing circuit 3 and control circuit 4, of which:
  • the acquisition circuit 1 is used to acquire the type of business handled by the user.
  • the queue circuit 2 is used to update the service queue corresponding to the service type and generate identification information corresponding to the user.
  • the issuing circuit 3 is used to control the issuing device to issue a reminder device when receiving the identification information, and establish a corresponding relationship between the identification information and the reminder device.
  • the control circuit 4 is used to respond to the number-calling notification from the number-calling device, and cause the corresponding reminding device to perform a reminding action according to the sequence of the identification information corresponding to the service queue.
  • the number sorting device 100 further includes a wireless communication circuit 5, which can be used for wireless communication with the dispensing device and the reminding device.
  • the wireless communication circuit 5 includes a radio frequency circuit and a communication control circuit.
  • the control circuit can control the radio frequency circuit to communicate with the dispensing equipment and the reminding device by means of radio frequency communication, and further can be realized by means of serial communication. Communication.
  • wireless or wired communication can also be performed through communication, which is not specifically limited here.
  • the wireless communication circuit 5 may also include a communication power supply to supply power to the communication control circuit and the radio frequency circuit.
  • the wireless communication circuit 5 can adopt a microprocessor architecture, so that while sending out signals, it can receive feedback signals, can transmit text, pictures and other information, and can communicate with multiple reminding devices 201 at the same time.
  • the wireless communication circuit 5 can be integrated with the acquisition circuit 1, the queue circuit 2, the issuing circuit 3, and the control circuit 4 on the same circuit board, or can be separately provided independently, which is not specifically limited here.
  • the embodiment of the present disclosure also provides a number sorting system.
  • the number sorting system may include a number sorting device 100, a issuing device 200, and a number calling device 300, wherein:
  • the number sorting device 100 is used to execute the number sorting method of any of the foregoing embodiments.
  • the issuing device 200 has a plurality of reminding devices 201 for issuing the reminding devices 201 under the control of the number sorting device 100.
  • the number calling device 300 is used to send a number calling notification to the number scheduling device 100.
  • number sorting device 100 please refer to the implementation of the above-mentioned number sorting method, which will not be described in detail here.
  • the dispensing device 200 may have a housing and a controller.
  • the housing is provided with a containing slot for accommodating the reminding device 201, and each reminding device 201 is placed in each containing slot in a one-to-one correspondence.
  • Each accommodating slot is provided with an electromagnet that can be attracted to and released from the reminding device 201, so that the electromagnet can be controlled by the controller to realize the locking and unlocking of the reminding device 201.
  • the specific structure of the dispensing equipment is not particularly limited here, as long as it can unlock and lock the reminder device.
  • the reminding device 201 includes a vibration mechanism 2011, and performing a reminding action includes performing a vibration action.
  • the vibration mechanism may include a vibration motor, and the reminder device 201 may be vibrated by controlling the vibration of the vibration motor.
  • the number sorting device 100 may include a numbering device, and the numbering device can be used to determine the calling device that issued the calling notification and generate the number of the calling device; The sequence of the identification information corresponding to the queue sends the number to the corresponding reminding device.
  • the ranking device 100 may include a pushing device for sending display information corresponding to the target feature of the user type to the reminding device corresponding to the identification information corresponding to each user in the service queue.
  • the reminding device 201 may further include a display component 2012, which can be used to display the number of the number calling device 300 and the display information sent by the number scheduling device 100.
  • a display component 2012 can be used to display the number of the number calling device 300 and the display information sent by the number scheduling device 100.
  • the display number and display information please refer to the implementation of the number ranking method, which will not be repeated here.
  • the dispensing equipment 200 may also include a counting circuit, a comparison circuit and an alarm unit, among which:
  • the counting circuit can determine the number of reminder devices 201 issued.
  • a sensor for sensing the reminding device 201 can be provided in each accommodating slot, so as to determine the number of the reminding device 201.
  • the comparison circuit can compare the number of issued reminder devices 201 with a threshold, and output an alarm signal when the number of issued reminder devices 201 is greater than the threshold.
  • the alarm unit can send out an alarm in response to an alarm signal.
  • the way of issuing an alarm may include emitting an alarm sound or emitting light.
  • the alarm unit may include at least one of a buzzer and an alarm lamp. Of course, it may also be other devices capable of emitting sound and light.
  • the warning lights can be LED lights or other light-emitting devices.
  • the alarm unit When the alarm unit issues an alarm, it means that the number of reminders 201 in the dispensing equipment 200 is small. At this time, the staff can recycle the reminders 201 after use and put them in the dispensing equipment 200 again. Of course, when the alarm unit does not issue an alarm, it can also be recycled.
  • the number calling device 300 is used to send a calling number notification to the number ranking device 100.
  • the working process after the number ranking device 100 receives the number calling notification can refer to the implementation of the number ranking method, which will not be described in detail here.
  • the number calling device 300 may have a calling button, and each time the calling button is pressed, a calling notification is issued, and the corresponding reminding device 201 is executed according to the sequence of the identification information corresponding to the service queue.
  • the acquiring circuit 1 of the number sorting device 100 is also used to acquire the user's identity information.
  • the number sorting system may also include an identification device 400, which can be used to identify the user type of the user according to the identity information, and send it to the acquiring circuit 1.
  • the identification device 400 may be a customer relationship management system of a bank.
  • the identification device 400 and the number ranking device 100 please refer to the implementation of the number ranking method, which will not be repeated here.
  • Step S200 the user "Li X" arrives at the business hall of the bank branch;
  • Step S210 "Li X" swipes the ID card or bank card on the number arranging device 100;
  • Step S220 "Li X" selects a service type on the number scheduling device 100, thereby entering a service queue;
  • Step S230 The issuing device 200 issues a reminder device 200 corresponding to "Li X";
  • Step S240 "Li X" takes away the reminding device 200;
  • Step S250 The teller operates the number calling device 300 to send a number calling notification before each transaction of a user's service;
  • Step S260 When the reminder device 201 of “Li X” performs the reminder action, it goes to the counter or window corresponding to the reminder device 201 to display the number information to handle the business, and returns to the reminder device 201.
  • Step S270 The bank staff retrieves the reminder device 201 returned by "Li X" and puts it back into the issuing device 200.
  • the embodiments of the present disclosure also provide a readable storage medium on which a computer program is stored, and when the computer program is executed, the number ranking method of any of the foregoing embodiments is implemented.
  • various aspects of the present invention can also be implemented in the form of a program product, which includes program code. When the program product runs on a terminal device, the program code is used to make the terminal device Perform the steps according to various exemplary embodiments of the present invention described in the above-mentioned ranking method of this specification.
  • a program product 600 for implementing the above method according to an embodiment of the present invention is described. It can adopt a portable compact disk read-only memory (CD-ROM) and include program code, and can be installed in a terminal device, For example, running on a personal computer.
  • the program product of the present invention is not limited thereto.
  • the readable storage medium 600 can be any tangible medium that contains or stores a program, and the program can be used by or in combination with an instruction execution system, device, or device.
  • the program product can use any combination of one or more readable media.
  • the readable medium may be a readable signal medium or a readable storage medium.
  • the readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or a combination of any of the above. More specific examples (non-exhaustive list) of readable storage media include: electrical connections with one or more wires, portable disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Type programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • the computer-readable signal medium may include a data signal propagated in baseband or as a part of a carrier wave, and readable program code is carried therein. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the readable signal medium may also be any readable medium other than a readable storage medium, and the readable medium may send, propagate, or transmit a program for use by or in combination with the instruction execution system, apparatus, or device.
  • the program code contained on the readable medium can be transmitted by any suitable medium, including but not limited to wireless, wired, optical cable, RF, etc., or any suitable combination of the foregoing.
  • the program code used to perform the operations of the present invention can be written in any combination of one or more programming languages.
  • the programming languages include object-oriented programming languages—such as Java, C++, etc., as well as conventional procedural styles. Programming language-such as "C" language or similar programming language.
  • the program code can be executed entirely on the user's computing device, partly on the user's device, executed as an independent software package, partly on the user's computing device and partly executed on the remote computing device, or entirely on the remote computing device or server Executed on.
  • the remote computing device can be connected to a user computing device through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computing device (for example, using Internet service providers). Business to connect via the Internet).
  • LAN local area network
  • WAN wide area network
  • Internet service providers for example, using Internet service providers.
  • the exemplary embodiments described herein can be implemented by software, or can be implemented by combining software with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, U disk, mobile hard disk, etc.) or on the network , Including several instructions to make a computing device (which may be a personal computer, a server, a mobile terminal, or a network device, etc.) execute the method according to the embodiments of the present disclosure.
  • a computing device which may be a personal computer, a server, a mobile terminal, or a network device, etc.

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Abstract

一种排号方法、排号系统及可读存储介质，排号方法包括：获取用户办理的业务类型（S110）；更新业务类型对应的业务队列，并生成对应于用户的标识信息(S120)；控制发放设备发放提醒装置，并建立标识信息与提醒装置的对应关系(S130)；响应于来自叫号装置的叫号通知，根据业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作(S140)。

Description

排号方法、排号系统及可读存储介质
交叉引用
本公开要求于2020年2月28日提交的申请号为202010127630.0名称为“排号方法、排号系统及可读存储介质”的中国专利申请的优先权，该中国专利申请的全部内容通过引用全部并入本文。
技术领域
本公开涉及计算机技术领域，具体而言，涉及一种排号方法、排号系统及可读存储介质。
背景技术
目前，在银行办理业务时，需要领取纸质条码排队，工作人员通过广播叫号，以便提醒客户去相应的窗口办理业务，纸质条码交回给窗口进行销毁。但是，为了便于不同位置的客户听到广播声音，广播叫号的音量较大，使得银行内的噪音较大，同时，用户等待过程中会自由移动，容易出现因未听到广播而错过叫号。
需要说明的是，在上述背景技术部分公开的信息仅用于加强对本公开的背景的理解，因此可以包括不构成对本领域普通技术人员已知的现有技术的信息。
公开内容
本公开提供一种排号方法、排号系统及可读存储介质。
根据本公开的一个方面，提供一种排号方法，包括：
获取用户办理的业务类型；
更新所述业务类型对应的业务队列，并生成对应于所述用户的标识信息；
控制发放设备发放提醒装置，并建立所述标识信息与所述提醒装置的对应关系；
响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信 息的顺序使对应的提醒装置执行提醒动作。
在本公开的一种示例性实施例中，在更新所述业务类型对应的业务队列前，所述排号方法还包括：
获取用户的用户类型；
更新所述业务类型对应的业务队列；包括：
更新所述业务类型对应的业务队列中对应所述用户类型的子队列。
在本公开的一种示例性实施例中，获取用户的用户类型，包括：
获取用户的身份信息；
向识别设备发送所述身份信息；
接收所述识别设备根据所述身份信息识别出的所述用户的用户类型。
在本公开的一种示例性实施例中，所述业务类型包括第一业务类型；所述业务队列包括对应于所述第一业务类型的第一业务队列；所述用户类型包括第一用户类型和第二用户类型；所述第一业务队列包括对应于所述第一用户类型的第一子队列和对应于所述第二用户类型的第二子队列；所述叫号通知包括第一叫号通知和第二叫号通知；
响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，包括：
在接收到所述第一叫号通知时，判断所述第一子队列是否为空；
在所述第一子队列不为空时，按照所述第一子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；在所述第一子队列为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；
在接收到所述第二叫号通知时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
在本公开的一种示例性实施例中，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，包括：
判断所述第二子队列是否为空；
在所述第二子队列不为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；在所述第二子队列为空时，按照所述第一子队列对应的标识信息的顺序使对应的提醒装置执行提醒动 作。
在本公开的一种示例性实施例中，所述业务类型还包括第二业务类型；所述业务队列还包括对应于所述第二业务类型的第二业务队列；所述叫号通知还包括第三叫号通知；
响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，还包括：
在接收到所述第三叫号通知时，按照所述第二业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
在本公开的一种示例性实施例中，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，包括：
根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送执行信号，以使所述提醒装置执行提醒动作；以及接收所述提醒装置响应所述执行信号而生成的反馈信号。
在本公开的一种示例性实施例中，所述提醒装置包括显示组件；
根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，还包括：
确定发出所述叫号通知的叫号装置，并生成所述叫号装置的编号；
根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送所述编号，以使所述显示组件显示所述叫号装置的编号。
在本公开的一种示例性实施例中，所述提醒装置包括显示组件，所述用户类型包括目标特征；所述排号方法还包括：
向所述业务队列的各用户对应的标识信息对应的提醒装置发送对应所述目标特征的展示信息，以使所述显示组件显示所述展示信息。
在本公开的一种示例性实施例中，更新所述业务类型对应的业务队列，包括：
根据接收到所述业务类型的时间顺序更新对应的业务队列。
根据本公开的一个方面，提供一种排号系统，包括：
排号设备，用于执行上述任意一项所述的排号方法；
发放设备，具有多个提醒装置，用于在所述排号设备的控制下发放所述提醒装置；
叫号装置，用于向所述排号设备发送叫号通知。
在本公开的一种示例性实施例中，所述排号设备包括获取电路，所述获取电路用于获取用户的身份信息；
所述排号系统还包括：
识别设备，用于根据所述身份信息识别出所述用户的用户类型，并发送给所述获取电路。
在本公开的一种示例性实施例中，所述提醒装置包括：
振动机构，所述提醒动作包括执行振动动作。
在本公开的一种示例性实施例中，所述排号设备包括：
编号装置，用于确定发出所述叫号通知的叫号装置，并生成所述叫号装置的编号；以及根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送所述编号；
推送装置，用于向所述业务队列的各用户对应的标识信息对应的提醒装置发送对应所述用户类型的目标特征的展示信息；
所述提醒装置包括：
显示组件，用于显示所述编号和所述展示信息。
在本公开的一种示例性实施例中，所述发放设备包括：
计数电路，用于确定发放出的所述提醒装置的数量；
比较电路，用于将发放出的所述提醒装置的数量与一阈值进行比较，并在发放出的所述提醒装置的数量大于所述阈值时输出报警信号；
报警单元，用于响应所述报警信号发出警报。
根据本公开的一个方面，提供一种可读存储介质，其上存储有计算机程序，所述计算机程序被执行时实现上述任意一项所述的排号方法。
本公开的其他特性和优点将通过下面的详细描述变得显然，或部分地通过本公开的实践而习得。
应当理解的是，以上的一般描述和后文的细节描述仅是示例性和解释性的，并不能限制本公开。
附图说明
此处的附图被并入说明书中并构成本说明书的一部分，示出了符合 本公开的实施例，并与说明书一起用于解释本公开的原理。显而易见地，下面描述中的附图仅仅是本公开的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本公开排号方法一实施方式的流程图。
图2为本公开排号方法另一实施方式的流程图。
图3为本公开排号方法一实施方式中步骤S150的流程图。
图4为本公开排号设备一实施方式的示意图。
图5为本公开排号设备另一实施方式的示意图。
图6为本公开排号系统一实施方式的示意图。
图7为本公开排号系统一实施方式中提醒装置的示意图。
图8为本公开可读存储介质一实施方式的示意图。
具体实施方式
现在将参考附图更全面地描述示例实施方式。然而，示例实施方式能够以多种形式实施，且不应被理解为限于在此阐述的实施方式；相反，提供这些实施方式使得本公开将全面和完整，并将示例实施方式的构思全面地传达给本领域的技术人员。图中相同的附图标记表示相同或类似的结构，因而将省略它们的详细描述。此外，附图仅为本公开的示意性图解，并非一定是按比例绘制。
用语“一个”、“一”、“该”、“所述”用以表示存在一个或多个要素/组成部分/等；用语“包括”和“具有”用以表示开放式的包括在内的意思并且是指除了列出的要素/组成部分/等之外还可存在另外的要素/组成部分/等。
本公开实施方式提供了一种排号方法，可用于银行，但不以此为限，也可用于政务大厅或其他需要排号的应用场景。如图1所示，该排号方法包括步骤S110-步骤S140，其中：
步骤S110、获取用户办理的业务类型；
步骤S120、更新所述业务类型对应的业务队列，并生成对应于所述用户的标识信息；
步骤S130、控制发放设备发放提醒装置，并建立所述标识信息与所述提醒装置的对应关系；
步骤S140、响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
本公开实施方式的排号方法，可根据用户办理的业务类型，将用户加入对应的业务队列，并向用户发放提醒装置，在等待过程中，用户可随身携带提醒装置。在通过叫号装置叫号时，可通过提醒装置向每个用户直接进行提醒，对每个用户单独叫号，避免采用广播的方式向所有用户叫号，有利于降低广播造成的噪音。同时，由于可直接向每个用户发出提醒，从而可降低外界环境杂音对用户的干扰，防止错过叫号。
下面对本公开实施方式排号方法的各步骤进行详细说明：
如图1所示，在步骤S110中，获取用户办理的业务类型。
业务类型的数量为多个，具体视应用场景而定，以银行为例，业务类型可包括个人业务、对公业务，当然，还可以包括其他业务类型。此外，也可按照其他标准划分业务类型，例如，业务类型可包括个人现金业务、个人非现金业务、对公业务等。
可响应于用户在一排号设备上的操作，获取用户需要办理的业务类型，举例而言，该排号设备可具有触控显示面板，用户可在触控显示面板上显示不同业务类型的图标，以便用户选择。
如图1所示，步骤S120、更新所述业务类型对应的业务队列，并生成对应于所述用户的标识信息。
每个业务类型对应一个业务队列，即办理同一业务类型的用户在同一业务队列中排队。举例而言，个人业务对应个人业务队列，对公业务对应于对公业务队列。
更新业务队列是指，根据获取到的用户业务类型，将用户加入对应该业务类型的业务队列中。进一步的，更新所述业务类型对应的业务队列，包括：根据接收到业务类型的时间顺序更新对应的业务队列。在每个业务队列中，各个用户的顺序按照时间的先后顺序排列。举例而言，一个用户选择个人业务，则该用户被排列在个人业务队列的最后一位，从而实现对个人业务队列的更新。
标识信息的形式在此不做特殊限定，不同用户的标识信息不同，每个用户的标识信息是唯一的。标识信息可包括业务队列的业务类型和用户在该业务队列中的位置的信息。
如图1所示，步骤S130、控制发放设备发放提醒装置，并建立所述标识信息与所述提醒装置的对应关系。
发放设备可存放有多个提醒装置，发放提醒装置是指对提醒装置进行解锁，使用户可取走提醒装置。举例而言，发放设备可具有一壳体和控制器，壳体设有容置提醒装置的容置槽，各个提醒装置一一对应的放置于各个容置槽内。每个容置槽内设有能与提醒装置吸合和松脱的电磁铁，从而可通过控制器控制电磁铁实现对提醒装置的锁定和解锁。发放设备的具体结构在此不做特殊限定，只要能实现对提醒装置的解锁和锁定即可。
在生成上述的标识信息后，可控制发放设备发放提醒装置，即解锁提醒装置。同时，建立标识信息与被发放的提醒装置之间的对应关系，使得一个提醒装置仅对应于一个标识信息，从而将用户与提醒装置对应起来，每个用户对应的提醒装置是唯一的。举例而言，每个提醒装置具有唯一的编码，标识信息与提醒装置的对应关系可为标识信息与编码的一一对应的映射关系。
如图1所示，步骤S140、响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
叫号通知可由叫号装置响应于工作人员的操作而生成。在接收到该叫号通知时，根据上述的标识信息与提醒装置的对应关系，根据业务队列顺序，向对应的向标识信息所对应的提醒装置执行提醒动作，提醒动作可包括振动，振动的方式可以是持续振动，也可以是间歇振动等；当然，提醒动作还可以包括发光，在此不其具体形式做特殊限定，只要能使用户感知到即可。
举例而言，每个业务类型均在至少一个柜台或窗口办理，每个柜台放置有叫号装置，对于办理个人业务的柜台而言，在办理完用户“张X”的业务后，柜员可操作叫号装置发出叫号通知，则在业务队列中排在“张X”后的用户“李X”的提醒装置振动，从而提醒携带该提醒装置 的用户到柜台办理业务。
在本公开的一些实施方式中，响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，即步骤S140，包括：
根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送执行信号，以使所述提醒装置执行提醒动作；以及接收所述提醒装置响应所述执行信号而生成的反馈信号。
在接收到反馈信号时，可确定提醒装置已接收到执行信号。举例而言，可采用微处理器架构实现上述发送执行信号和接收反馈信号的功能。
进一步的，在通过提醒装置提醒用户的同时，可通过提醒装置向用户指示办理所需业务类型的窗口或柜台，在本公开的一些实施方式中，提醒装置包括显示组件，该显示组件可以是液晶显示面板、OLED(Organic Light-Emitting Diode，有机发光二极管)显示面板或其它显示装置。步骤S140还包括步骤S1410和步骤S1420，其中：
步骤S1410、确定发出所述叫号通知的叫号装置，并生成所述叫号装置的编号。
举例而言，在银行的营业厅内，每个柜台放置一叫号装置，每个叫号装置可通过不同端口与排号设备通信，从而可通过判断接收到叫号通知的端口确定出叫号装置，并为其进行编号，从而可为每个叫号装置生成编号。或者，叫号通知可包含与发出叫号通知的叫号装置对应的唯一的识别信息，从而可根据叫号通知的识别信息确定叫号装置的编号。
步骤S1420、按照所述业务队列对应的标识信息的顺序向对应的提醒装置发送所述编号，以使所述显示组件显示所述叫号装置的编号。
举例而言，每个窗口柜台上展示有编号，该编号即为叫号装置的编号，提醒装置在执行提醒动作的同时，可显示发出叫号通知的叫号装置所处的柜台或窗口的编号，以便用户直接去对应的柜台或窗口办理业务。
进一步的，在更新所述业务类型对应的业务队列前，即步骤S120以前，如图2所示，本公开的排号方法还可包括步骤S150，其中：
步骤S150、获取用户的用户类型。
用户类型的种类有多个，例如普通用户、贵宾(VIP)用户，当然，还可包括其他类型。
在本公开的一些实施方式中，如图3所示，获取用户的用户类型，即步骤S150，包括步骤S1510-步骤S1530，其中：
步骤S1510、获取用户的身份信息。
可通过刷卡、人脸识别或人工输入等方式识别出用户的身份信息，身份信息可以是身份证信息、银行卡号等，具体可视具体的应用场景而定。
步骤S1520、向识别设备发送所述身份信息。
识别设备可以是远程的服务器，其可存储有每个用户的身份信息和每个用户的用户类型，且用户类型和身份信息一一对应。以银行为例，该识别设备可以是客户关系管理系统(CRM)，一个身份信息可对应普通用户或贵宾用户等。获取到的用户的身份信息可发送至设别设备，以供识别设备确定用户类型。
步骤S1530、接收所述识别设备根据所述身份信息识别出的所述用户的用户类型。
识别设备可根据接收到的身份信息以及预存的身份信息和用户类型的映射关系，确定出用户类型。举例而言，识别设备可根据用户“李X”的身份信息确定出“李X”的用户类型为普通用户。
相应的，如图2所示，更新所述业务类型对应的业务队列，即步骤S120，包括：
更新所述业务类型对应的业务队列中对应所述用户类型的子队列。
每个业务类型的业务队列可包括多个子队列，每个子队列对应一个用户类型。例如，个人业务类型的业务队列包括对应普通用户的子队列和对应贵宾用户的子队列，若用户“李X”选择了个人业务类型，且其用户类型为普通用户，则“李X”排在个人业务类型的业务队列中的普通用户的子队列。由此，可对用户进一步分类，以便提高工作效率。
在本公开的一些实施方式中，业务类型可包括第一业务类型，业务队列可包括对应于第一业务类型的第一业务队列；用户类型可包括第一 用户类型和第二用户类型；第一业务队列可包括对应于第一用户类型的第一子队列和对应于第二用户类型的第二子队列；叫号通知可包括第一叫号通知和第二叫号通知。
响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，即步骤S140，包括步骤210-步骤S230，其中：
步骤210、在接收到所述第一叫号通知时，判断所述第一子队列是否为空。
第一叫号通知可为第一叫号装置发出的叫号通知，其可用于呼叫第一子队列的用户。第一子队列为空是指第一子队列没有用户排队，第一子队列不为空是指第一子队列有用户排队。
步骤220、在所述第一子队列不为空时，按照所述第一子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；在所述第一子队列为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
在接收到所述第一叫号通知，且第一子队列为空时，说明第一子队列无用户排队，此时，为了提高工作效率，可按照第二子队列的顺序通过提醒装置提醒对应的用户，使得第一叫号通知还可用于提醒第二子队列的用户，从而可充分利用空闲的柜台，避免资源浪费。具体而言，若第一子队列不为空，则可按照第一子队列的顺序通过提醒装置提醒对应的用户，而不通过第一叫号通知呼叫第二子队列的用户。也就是说，第一子队列的用户优先于第二子队列的用户，第一叫号装置所在的柜台或窗口可用于为第一子队列的用户服务，在第一子队列为空时，也可为第二子队列的用户服务。
步骤230、在接收到所述第二叫号通知时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
第二叫号通知可为第二叫号装置发出的叫号通知，第二叫号装置与第一叫号装置位于不同的柜台，第二叫号通知可仅用于通过提醒装置提醒第二子队列的用户，不提醒第一子队列的用户，即第二叫号装置所在的柜台或窗口仅用于为第二子队列的用户服务，而不为第一子队列的用 户服务。
进一步的，步骤S230，可包括步骤S2310和步骤S2320，其中：
步骤S2310、判断所述第二子队列是否为空。
第二子队列为空是指第二子队列没有用户排队，第二子队列不为空是指第二子队列有用户排队。
步骤S2320、在所述第二子队列不为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；在所述第二子队列为空时，按照所述第一子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
在接收到所述第二叫号通知，且第二子队列为空时，说明第二子队列无用户排队，此时，为了提高工作效率并提高第一子队列的用户的优先级，可按照第一子队列的顺序通过提醒装置提醒对应的用户，使得第二叫号通知还可用于提醒第一子队列的用户。具体而言，若第二子队列不为空，则可按照第二子队列的顺序通过提醒装置提醒对应的用户，而不通过第二叫号通知呼叫第一子队列的用户。也就是说，第一子队列的用户优先于第二子队列的用户，第二叫号装置所在的柜台或窗口可用于为第一子队列的用户服务，在第二子队列为空时，也可为第一子队列的用户服务。
进一步的，上述的业务类型还可包括第二业务类型；业务队列还包括对应于第二业务类型的第二业务队列；叫号通知还包括第三叫号通知；
响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，即步骤S140，还可包括：
步骤S240、在接收到所述第三叫号通知时，按照所述第二业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
第三叫号通知可为第三叫号装置发出的叫号通知，第三叫号装置与第一叫号装置和第二叫号装置位于不同的柜台，第三叫号通知仅用于通过提醒装置提醒第二业务队列的用户，而不提醒第一业务队列的用户，即第三叫号装置所在的柜台或窗口仅用于为第二业务队列的用户服务，而不为第一业务队列的用户服务。
示例性的，第一业务类型为个人业务，第二业务类型为对公业务，第一用户类型为贵宾用户，第二用户类型普通用户。第一叫号装置为个人业务的贵宾用户专用柜台的叫号装置，第二叫号装置为个人业务的普通用户专用柜台的叫号装置，第三叫号装置为对公用业务专用柜台的叫号装置。
在工作时，对于办理个人业务的贵宾用户，可在第一叫号装置所在的柜台办理个人业务；对于办理个人业务的普通用户，可在第二叫号装置所在的柜台办理个人。同时，若贵宾用户的队列为空，第一叫号装置所在的柜台也可用于为普通用户办理个人业务；若普通用户的队列为空，第二叫号装置所在的柜台也可用户为贵宾用户办理个人业务，减少贵宾用户等待的时间。
对于办理对公业务的用户，可在第三叫号装置所在的柜台办理对公业务，与个人业务互不影响。
在本公开的一些实施方式中，在接收到所述第一叫号通知，且第一子队列为空时，按照所述第二业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。在接收到所述第一叫号通知，且第一子队列和第二业务队列为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。使得第一子队列的用户的优先级高于第二业务队列的用户，第二业务队列的用户的优先级高于第二子队列的用户。举例而言，第一子队列的用户为办理个人业务的贵宾用户，第二业务队列的用户为办理对公业务的用户，第二子队列的用户为办理个人业务的普通用户。
进一步的，为了在提醒装置上显示更多的信息，以便向用户展示信息，在本公开的一些实施方式中，用户类型可包括目标特征，该目标特征可以是与身份信息对应的风险偏好(银行对用户进行风险评测的结果，并非客户的主观偏好)或其它特征，本公开实施方式的排号方法还可包括步骤S160和步骤S170，其中：
步骤S160、向所述业务队列的各用户对应的标识信息对应的提醒装置发送对应所述目标特征的展示信息，以使所述显示组件显示所述展示信息。
步骤S170、可根据目标特征向用户推送在提醒装置上显示的展示信息，该展示信息可以是理财产品信息等，可预先建立展示信息和目标特征的映射关系，从而可根据目标特征向提醒装置推送展示信息，以通过提醒装置的显示组件显示。
举例而言，目标特征为用户的风险偏好，例如“李X”的风险偏好为R3，其对应的理财产品的风险等级不高于R3，因此，可向“A”的提醒装置推送风险等级不高于R3的理财产品的信息作为展示信息，以供提醒装置的显示组件显示，便于用户阅览。
需要说明的是，尽管在附图中以特定顺序描述了本公开中方法的各个步骤，但是，这并非要求或者暗示必须按照该特定顺序来执行这些步骤，或是必须执行全部所示的步骤才能实现期望的结果。附加的或备选的，可以省略某些步骤，将多个步骤合并为一个步骤执行，以及/或者将一个步骤分解为多个步骤执行等。
本公开实施方式还提供一种排号设备，该排号设备用于执行上述任意实施方式的排号方法，具体而言，如图4所示，该排号设备100可包括获取电路1、队列电路2、发放电路3和控制电路4，其中：
获取电路1用于获取用户办理的业务类型。
队列电路2用于更新所述业务类型对应的业务队列，并生成对应于所述用户的标识信息。
发放电路3用于在接收到所述标识信息时，控制发放设备发放提醒装置，并建立所述标识信息与所述提醒装置的对应关系。
控制电路4用于响应来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
本公开实施方式的排号设备100的具体细节和有益效果可参考上文中排号方法的实施方式，在此不再赘述。
进一步的，如图5所示，在本公开的一些实施方式中，排号设备100还包括无线通信电路5，其可用于与发放设备和提醒装置无线通信。
在本公开的一些实施方式中，无线通信电路5包括射频电路和通信控制电路，该控制电路可控制射频电路与发放设备和提醒装置通过射频 通信的方式通信，进一步的可采用串口通信的方式实现通信。当然，也可以通过通信方式进行无线或有线通信，在此不做特殊限定。进一步的，无线通信电路5还可包括通信电源，为通信控制电路和射频电路供电。
此外，还可通过无线通信电路5与识别设备进行通信。
无线通信电路5可采用微处理器架构，从而可在发出信号的同时，接收反馈信号，并可传输文字、图片等信息，且可同时与多个提醒装置201进行通信。
无线通信电路5可与获取电路1、队列电路2、发放电路3和控制电路4集成于同一电路板，也可分别独立设置，在此不做特殊限定。
本公开实施方式还提供一种排号系统，如图6所示，该排号系统可包括排号设备100、发放设备200和叫号装置300，其中：
排号设备100用于执行上述任意实施方式的排号方法。
发放设备200具有多个提醒装置201，用于在排号设备100的控制下发放提醒装置201。
叫号装置300用于向排号设备100发送叫号通知。
本公开实施方式的排号系统的有益效果可参考排号方法的实施方式，在此不再详述。
下面对本公开实施方式排号系统的各部分进行详细说明：
排号设备100具体可参考上述排号方法的实施方式，在此不再详述。
如图6所示，发放设备200的多个提醒装置201均可锁定和解锁。举例而言，发放设备200可具有一壳体和控制器，壳体设有容置提醒装置201的容置槽，各个提醒装置201一一对应的放置于各个容置槽内。每个容置槽内设有能与提醒装置201吸合和松脱的电磁铁，从而可通过控制器控制电磁铁实现对提醒装置201的锁定和解锁。发放设备的具体结构在此不做特殊限定，只要能实现对提醒装置的解锁和锁定即可。
在本公开的一些实施方式中，如图7所示，提醒装置201包括振动机构2011，执行提醒动作包括执行振动动作。举例而言，振动机构可包括振动电机，可通过控制振动电机振动的方式实现提醒装置201的振动。
在本公开的一些实施方式中，如图7所示，排号设备100可包括编号装置，编号装置可用于确定发出叫号通知的叫号装置，并生成叫号装置的编号；并可根据业务队列对应的标识信息的顺序向对应的提醒装置发送所述编号。
进一步的，排号设备100可包括推送装置，该推送装置用于向业务队列的各用户对应的标识信息对应的提醒装置发送对应所述用户类型的目标特征的展示信息。
提醒装置201还可包括显示组件2012，其可用于显示叫号装置300的编号和排号设备100发送的展示信息。显示编号和展示信息的具体细节可参考排号方法的实施方式，在此不再赘述。
进一步的，为了便于及时回收提醒装置210，发放设备200还可包括计数电路、比较电路和报警单元，其中：
计数电路可确定发放出的提醒装置201的数量。
举例而言，每个容置槽内可设置用于感应提醒装置201的传感器，以便确定提醒装置201的数量。
比较电路可将发放出的提醒装置201的数量与一阈值进行比较，并在发放出的提醒装置201的数量大于该阈值时，输出报警信号。
报警单元可响应报警信号发出警报。
发出警报的方式可包括发出报警音或发光，举例而言，报警单元可包括蜂鸣器和报警灯中至少一个，当然，也是其它能够发出声、光的装置。报警灯可以是LED灯或其它能发光的装置。
在报警单元发出警报时，说明发放设备200中的提醒装置201的数量较少，此时，工作人员可回收使用后的提醒装置201，将其重新放入发放设备200中。当然，在报警单元未发出警报时，也可进行回收。
如图6所示，叫号装置300用于向排号设备100发送叫号通知，排号设备100接收到叫号通知后的工作过程可参考排号方法的实施方式，在此不再详述。举例而言，叫号装置300可具有叫号按钮，每按压一次该叫号按钮，则发出一叫号通知，按照业务队列对应的标识信息的顺序使对应的提醒装置201执行提醒动作。
在本公开的一些实施方式中，如图6所示，排号设备100的获取电 路1还用于获取用户的身份信息。排号系统还可包括识别设备400，其可用于根据身份信息识别出用户的用户类型，并发送给获取电路1。举例而言，该识别设备400可以银行的客户关系管理系统。识别设备400和排号设备100的工作原理可参考排号方法的实施方式，在此不再赘述。
下面以用户“李X”在银行办理业务的过程为例，对本公开实施方式的排号系统进行示例性说明：
步骤S200、用户“李X”到达银行网点的营业大厅；
步骤S210、“李X”在排号设备100上刷身份证或银行卡；
步骤S220、“李X”在排号设备100上选择业务类型，从而进入一业务队列；
步骤S230、发放设备200发放一与“李X”对应的提醒装置200；
步骤S240、“李X”取走提醒装置200；
步骤S250、柜员在每办理一位用户的业务前，操作叫号装置300发出叫号通知；
步骤S260、“李X”的提醒装置201执行提醒动作时，到提醒装置201显示编号信息所对应的柜台或窗口办理业务，并交回提醒装置201。
步骤S270、银行工作人员回收“李X”交回的提醒装置201，并放回发放设备200。
本公开实施方式还提供一种可读存储介质，其上存储有计算机程序，该计算机程序被执行时实现上述任意实施方式的排号方法。在一些实施方式中，本发明的各个方面还可以实现为一种程序产品的形式，其包括程序代码，当所述程序产品在终端设备上运行时，所述程序代码用于使所述终端设备执行本说明书上述排号方法中描述的根据本发明各种示例性实施方式的步骤。
如图8所示，描述了根据本发明的实施方式的用于实现上述方法的程序产品600，其可以采用便携式紧凑盘只读存储器(CD-ROM)并包括程序代码，并可以在终端设备，例如个人电脑上运行。然而，本发明的程序产品不限于此，在本文件中，可读存储介质600可以是任何包含或 存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。
所述程序产品可以采用一个或多个可读介质的任意组合。可读介质可以是可读信号介质或者可读存储介质。可读存储介质例如可以为但不限于电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。可读存储介质的更具体的例子(非穷举的列表)包括：具有一个或多个导线的电连接、便携式盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。
计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了可读程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。可读信号介质还可以是可读存储介质以外的任何可读介质，该可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。
可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于无线、有线、光缆、RF等等，或者上述的任意合适的组合。
可以以一种或多种程序设计语言的任意组合来编写用于执行本发明操作的程序代码，所述程序设计语言包括面向对象的程序设计语言—诸如Java、C++等，还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算设备上执行、部分地在用户设备上执行、作为一个独立的软件包执行、部分在用户计算设备上部分在远程计算设备上执行、或者完全在远程计算设备或服务器上执行。在涉及远程计算设备的情形中，远程计算设备可以通过任意种类的网络，包括局域网(LAN)或广域网(WAN)，连接到用户计算设备，或者，可以连接到外部计算设备(例如利用因特网服务提供商来通过因特网连接)。
通过以上的实施方式的描述，本领域的技术人员易于理解，这里描述的示例实施方式可以通过软件实现，也可以通过软件结合必要的硬件 的方式来实现。因此，根据本公开实施方式的技术方案可以以软件产品的形式体现出来，该软件产品可以存储在一个非易失性存储介质(可以是CD-ROM，U盘，移动硬盘等)中或网络上，包括若干指令以使得一台计算设备(可以是个人计算机、服务器、移动终端、或者网络设备等)执行根据本公开实施方式的方法。
本领域技术人员在考虑说明书及实践这里公开的发明后，将容易想到本公开的其它实施方案。本申请旨在涵盖本公开的任何变型、用途或者适应性变化，这些变型、用途或者适应性变化遵循本公开的一般性原理并包括本公开未公开的本技术领域中的公知常识或惯用技术手段。说明书和实施例仅被视为示例性的，本公开的真正范围和精神由所附的权利要求指出。

Claims (16)

  1. 一种排号方法，其中，包括：
    获取用户办理的业务类型；
    更新所述业务类型对应的业务队列，并生成对应于所述用户的标识信息；
    控制发放设备发放提醒装置，并建立所述标识信息与所述提醒装置的对应关系；
    响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
  2. 根据权利要求1所述的排号方法，其中，在更新所述业务类型对应的业务队列前，所述排号方法还包括：
    获取用户的用户类型；
    更新所述业务类型对应的业务队列；包括：
    更新所述业务类型对应的业务队列中对应所述用户类型的子队列。
  3. 根据权利要求2所述的排号方法，其中，获取用户的用户类型，包括：
    获取用户的身份信息；
    向识别设备发送所述身份信息；
    接收所述识别设备根据所述身份信息识别出的所述用户的用户类型。
  4. 根据权利要求2所述的排号方法，其中，所述业务类型包括第一业务类型；所述业务队列包括对应于所述第一业务类型的第一业务队列；所述用户类型包括第一用户类型和第二用户类型；所述第一业务队列包括对应于所述第一用户类型的第一子队列和对应于所述第二用户类型的第二子队列；所述叫号通知包括第一叫号通知和第二叫号通知；
    响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，包括：
    在接收到所述第一叫号通知时，判断所述第一子队列是否为空；
    在所述第一子队列不为空时，按照所述第一子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；在所述第一子队列为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动 作；
    在接收到所述第二叫号通知时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
  5. 根据权利要求4所述的排号方法，其中，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，包括：
    判断所述第二子队列是否为空；
    在所述第二子队列不为空时，按照所述第二子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作；在所述第二子队列为空时，按照所述第一子队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
  6. 根据权利要求4或5所述的排号方法，其中，所述业务类型还包括第二业务类型；所述业务队列还包括对应于所述第二业务类型的第二业务队列；所述叫号通知还包括第三叫号通知；
    响应于来自叫号装置的叫号通知，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，还包括：
    在接收到所述第三叫号通知时，按照所述第二业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作。
  7. 根据权利要求1所述的排号方法，其中，根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，包括：
    根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送执行信号，以使所述提醒装置执行提醒动作；以及接收所述提醒装置响应所述执行信号而生成的反馈信号。
  8. 根据权利要求1所述的排号方法，其中，所述提醒装置包括显示组件；
    根据所述业务队列对应的标识信息的顺序使对应的提醒装置执行提醒动作，还包括：
    确定发出所述叫号通知的叫号装置，并生成所述叫号装置的编号；
    根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送所述编号，以使所述显示组件显示所述叫号装置的编号。
  9. 根据权利要求1所述的排号方法，其中，所述提醒装置包括显示 组件，所述用户类型包括目标特征；所述排号方法还包括：
    向所述业务队列的各用户对应的标识信息对应的提醒装置发送对应所述目标特征的展示信息，以使所述显示组件显示所述展示信息。
  10. 根据权利要求1所述的排号方法，其中，更新所述业务类型对应的业务队列，包括：
    根据接收到所述业务类型的时间顺序更新对应的业务队列。
  11. 一种排号系统，其中，包括：
    排号设备，用于执行权利要求1-10任一项所述的排号方法；
    发放设备，具有多个提醒装置，用于在所述排号设备的控制下发放所述提醒装置；
    叫号装置，用于向所述排号设备发送叫号通知。
  12. 根据权利要求11所述的排号系统，其中，所述排号设备包括获取电路，所述获取电路用于获取用户的身份信息；
    所述排号系统还包括：
    识别设备，用于根据所述身份信息识别出所述用户的用户类型，并发送给所述获取电路。
  13. 根据权利要求11所述的排号系统，其中，所述提醒装置包括：
    振动机构，所述提醒动作包括执行振动动作。
  14. 根据权利要求11所述的排号系统，其中，所述排号设备包括：
    编号装置，用于确定发出所述叫号通知的叫号装置，并生成所述叫号装置的编号；以及根据所述业务队列对应的标识信息的顺序向对应的提醒装置发送所述编号；
    推送装置，用于向所述业务队列的各用户对应的标识信息对应的提醒装置发送对应所述用户类型的目标特征的展示信息；
    所述提醒装置包括：
    显示组件，用于显示所述编号和所述展示信息。
  15. 根据权利要求11所述的排号系统，其中，所述发放设备包括：
    计数电路，用于确定发放出的所述提醒装置的数量；
    比较电路，用于将发放出的所述提醒装置的数量与一阈值进行比较，并在发放出的所述提醒装置的数量大于所述阈值时输出报警信号；
    报警单元，用于响应所述报警信号发出警报。
  16. 一种可读存储介质，其上存储有计算机程序，其中，所述计算机程序被执行时实现权利要求1-10任一项所述的排号方法。
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