WO2021073477A1 - Procédé et appareil pour prendre en charge la modification d'informations de destinataire - Google Patents

Procédé et appareil pour prendre en charge la modification d'informations de destinataire Download PDF

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Publication number
WO2021073477A1
WO2021073477A1 PCT/CN2020/120410 CN2020120410W WO2021073477A1 WO 2021073477 A1 WO2021073477 A1 WO 2021073477A1 CN 2020120410 W CN2020120410 W CN 2020120410W WO 2021073477 A1 WO2021073477 A1 WO 2021073477A1
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WO
WIPO (PCT)
Prior art keywords
order
information
modified
recipient
modification
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PCT/CN2020/120410
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English (en)
Chinese (zh)
Inventor
杨凯
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北京京东振世信息技术有限公司
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Publication of WO2021073477A1 publication Critical patent/WO2021073477A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/23—Updating
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the invention relates to the field of warehousing and logistics, and in particular to a method and device for supporting the modification of receiving information.
  • the strategy of various logistics companies for modifying the waybill is that the receiving information can be modified after the order is placed before the collection is completed, and the receiving information is not allowed to be modified online after the collection is completed.
  • the user needs to change the receiving information such as the receiving address and the recipient after the collection is completed, it is generally after the package (that is, the waybill in the present invention) arrives at the delivery site and is assigned to the dispatcher, the user calls Communicate to modify the receiving information, and then transfer it.
  • the dispatcher may have completed the dispatch task, which cannot meet the needs of the user.
  • the user is required to call the customer service phone, and the customer service completes the modification operation, without the user's own modification processing, which greatly affects the user experience.
  • the embodiments of the present invention provide a method and device for supporting the modification of receiving information, which can solve the problem that the prior art cannot support the modification of receiving information by the user online after the solicitation is completed.
  • a method for supporting the modification of receiving information which includes: an order system receives modification information from a client, and obtains order information of an order to be modified according to the modification information,
  • the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified; the order system determines whether the receiving address in the modified information is the same as the receiving address in the order information.
  • the item addresses are the same; if they are different, the order system sends the recipient address in the modified information to the pre-sorting system so that the pre-sorting system can determine the new delivery site information; the order system receives The delivery site information sent by the pre-sorting system is described, and the order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site.
  • the order information further includes the recipient's name and the recipient's phone number; the method further includes: the order system determines whether the recipient's name and the recipient's phone number in the modified information are the same as the recipient's phone number. The recipient's name and recipient's phone number in the order information are the same; if not, update the different information.
  • the method further includes: after the update is completed, the order system marks the order to be modified to identify that the order has been modified after the solicitation is completed.
  • a delivery device that supports the modification of receiving information is provided, including: a receiving module for receiving modified information from a client; and an acquiring module for receiving the modified information from the client;
  • the modification information obtains the order information of the order to be modified, the order to be modified is an order that has been successfully collected, and the order information includes the recipient address of the order to be modified;
  • the judgment module is used to determine the receipt in the modified information Whether the item address is the same as the receiving address in the order information;
  • the sending module is used to send the receiving address in the modified information to the pre-sorting system so that the pre-sorting system can determine a new delivery site Information;
  • an update module used to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered
  • an electronic device including: one or more processors; a storage device, configured to store one or more programs, when the one or more programs are used by the one Or multiple processors execute, so that the one or more processors implement the method for supporting the modification of received information as provided in the foregoing embodiment.
  • a computer-readable medium having a computer program stored thereon, and when the program is executed by a processor, the method for supporting the modification of recipient information as provided in the foregoing embodiment is implemented .
  • An embodiment of the above invention has the following advantages or beneficial effects: because the order system is used to receive the modification information from the client, the order information of the order to be modified is obtained according to the modification information, and the order to be modified is an order that has been successfully collected.
  • the order information includes the receiving address of the order to be modified; the order system determines whether the receiving address in the modified information is the same as the receiving address in the order information; if they are different, the order system Send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines new delivery site information; the order system receives the delivery site information sent by the pre-sorting system, and The order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site. Therefore, it overcomes the technical problem that the existing technology cannot support the modification of the receiving information by the user online after the collection is completed, and thus achieves the technical effect of satisfying the user's online modification of the receiving information and improving the user experience.
  • FIG. 1 is a schematic diagram of the basic flow of a method for supporting modification of receiving information according to an embodiment of the present invention
  • Fig. 2 is a schematic diagram of the operation process of the system for supporting the modification of receiving information according to an embodiment of the present invention
  • FIG. 3 is a schematic diagram of the basic modules of the device for supporting the modification of receiving information according to an embodiment of the present invention
  • Fig. 4 is an exemplary system architecture diagram to which the embodiment of the present invention can be applied;
  • Fig. 5 is a schematic structural diagram of a computer system suitable for implementing the terminal device or the server of the embodiment of the present invention.
  • Fig. 1 is a schematic diagram of the basic flow of a delivery method supporting modification of receiving information according to an embodiment of the present invention. As shown in FIG. 1, based on the problems in the prior art, an embodiment of the present invention provides a method for supporting the modification of receiving information, including:
  • Step S101 The order system receives the modification information from the client, and obtains the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receipt of the order to be modified address;
  • Step S102 The order system determines whether the receiving address in the modification information is the same as the receiving address in the order information
  • Step S103 If they are different, the order system sends the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines the new delivery site information;
  • Step S104 The order system receives the delivery site information sent by the pre-sorting system, and updates the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
  • the method of the embodiment of the present invention overcomes the technical problem in the prior art that the user cannot modify the receiving information online after the collection is completed, thereby achieving the technical effect of satisfying the user's online modification of receiving information and improving user experience.
  • the transfer line can be determined according to the current location of the waybill and the new delivery site; according to the transfer line, the waybill Delivery to the delivery site.
  • the waybill arrives at the sorting system or a new delivery site, print a new face-bill according to the revised receiving information of the waybill and the delivery site, and bind the new face-bill to the waybill If not, perform the subsequent steps.
  • the receiving information of the waybill can be updated according to the user's wishes before the waybill is dispatched, and the face-bill can be updated to ensure the timely and accurate completion of the distribution task, and meet the needs of the user to improve user experience.
  • the order information further includes the recipient's name and the recipient's phone number; the method further includes: the order system determines whether the recipient's name and the recipient's phone number in the modified information are the same as the recipient's phone number.
  • the name and phone number of the recipient in the order information are the same; if not, the different information is updated; if they are the same, the delivery site is determined according to the original recipient address information.
  • the receiving address has not been modified (maybe because the user only modified the recipient, the receiving mobile phone number or the expected receiving date and other information). If the modification does not change the delivery site, the transit transportation will be carried out according to the originally determined delivery site. This step of information judgment can ensure the accuracy of the distribution process and reduce unnecessary steps caused by information changes.
  • the method further includes: after the update is completed, the order system marks the order to be modified to identify that the order has been modified after the solicitation is completed.
  • the waybill arrives at the sorting system or a new distribution site, you can first check whether the order is marked. If it is marked, it means that the order has been modified after the collection is successful, so that the revised receipt can be based on the waybill.
  • the delivery site prints a new face slip and binds the new face slip with the waybill; if not, execute the subsequent steps.
  • Fig. 2 is a schematic diagram of the operation flow of the system for supporting the modification of receiving information according to an embodiment of the present invention.
  • the delivery system may include: order system, external order system, pre-sorting system, waybill system, sorting system, and terminal system.
  • order system external order system
  • pre-sorting system waybill system
  • sorting system sorting system
  • terminal system terminal system.
  • the foreign order system Responsible for receiving orders and analyzing them before issuing them to the downstream system, and write account receivables and maintain the payment status of the waybill
  • pre-sorting system in the distribution system, the collection and collection are allocated according to the sending and receiving addresses.
  • waybill system the waybill data management subsystem in the distribution system, which saves the full data of the waybill, and maintains and updates the status of the whole life cycle of the waybill
  • sorting system the management of the production operation of the sorting center in the distribution system
  • terminal system the site actual operation system, including the terminal ERP background system and the dispatcher integrated machine system, which can realize the weighing method on the integrated machine And the operation is completed.
  • terminal system the site actual operation system, including the terminal ERP background system and the dispatcher integrated machine system, which can realize the weighing method on the integrated machine And the operation is completed.
  • the foreign order system receives the order and sends the order information to the waybill system.
  • the waybill system issues the waybill information through MQ (message queue).
  • MQ message queue
  • the modification interface is still open in the client.
  • the order system calls the external order modification interface to modify the waybill receiving information (restrictions are only allowed to modify the receiving information), and different processing is done according to the modified content:
  • the recipient address is not modified: the recipient address remains unchanged, the corresponding delivery site remains unchanged, and the foreign order only updates the revised information such as the recipient's name and phone number;
  • the receiving address changes, the corresponding delivery site may change, the foreign order calls the pre-sorting system (for the mailing address and the receiving address, return to the corresponding pickup and delivery site) to get it again Delivery site; update the modified information such as the recipient's name, phone number, address, etc., and update the delivery site as a new site.
  • the foreign order system will make a special mark to mark that this waybill has been modified after the collection is completed.
  • the foreign order system will update the modified information and the modified logo to the waybill system.
  • the waybill system saves the updated information and the modified identifier, and sends the updated information and modified identifier to the downstream production system in the MQ manner.
  • the sorting system and the terminal system receive the corresponding updated information and modified identification, and store them in their respective production warehouses.
  • the sorting center uses the sorting system to perform "sorting and inspection"
  • print the change order use the printing system to obtain the latest receiving information and delivery site information, print the new face note, and paste the new face note on the package to cover the old one. And the waybill is sorted and shipped according to the new flow direction.
  • the waybill arrives at the site and the site uses the terminal system for "site inspection"
  • the modified air waybill print the change order, use the printing system to obtain the latest receiving information and delivery site information, print the new face note, and paste the new face note on the package to cover the old one. And the waybill will be processed on site according to the new flow direction.
  • the shipment order means that the user who wants to send a package will place an order in the order system, and the dispatcher will pick it up and then transport and deliver it.
  • the overall process is that the user places an order.
  • the order system arranges the corresponding personnel from the corresponding site to collect the goods according to the shipping address and time. According to the shipping and receiving addresses, the package is transported and transferred according to the corresponding transportation route (ie transfer route), and finally The package is sent to the site corresponding to the receiving address, and the dispatcher who is specifically responsible for the receiving address will deliver the goods.
  • the downstream production system refers to the specific sites responsible for pick-up or delivery, the sorting center for sorting, the transportation fleet for transportation, and the operation system for the use of corresponding facilities, personnel, and resources.
  • the user modifies the receiving information during the delivery process of the dispatcher, first determine what kind of information the modified information is. If it is to modify the receiving address, it may lead to the change of the delivery personnel. This type of modification can be Give the dispatcher a corresponding reminder (and you can pop up a reminder when you sign for the delivery, so that the delivery confirms whether the destination of the delivery is consistent with the modified destination in the system), and then the system recalculates the new one according to the same processing Transfer line, from the delivery site to another destination delivery site. If you only modify the recipient's phone number or name, it has no effect on the delivery destination, then you can continue to deliver, just update the corresponding recipient phone number or name in the system. If you need to dial the receiving phone number in the system, just dial the latest phone number.
  • FIG. 3 is a schematic diagram of the basic modules of a delivery device supporting modification of receiving information according to an embodiment of the present invention. As shown in FIG. 3, an embodiment of the present invention provides an apparatus 300 supporting modification of receiving information, including:
  • the receiving module 301 is used to receive modification information from the client;
  • the obtaining module 302 is configured to obtain the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified;
  • the judging module 303 is configured to determine whether the receiving address in the modified information is the same as the receiving address in the order information;
  • the sending module 304 is configured to send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system can determine new delivery site information;
  • the update module 305 is configured to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
  • the order information further includes the recipient's name and recipient's phone number;
  • the judgment module 303 is further configured to: the order system determines whether the recipient's name and the recipient's phone number in the modification information are the same as the recipient's name and the recipient's phone number in the order information;
  • the update module 305 is also used to update different information.
  • the update module 305 is further configured to mark the order to be modified after the update is completed, so as to identify that the order has been modified after the collection is completed.
  • the device for supporting the modification of receiving information in the embodiment of the present invention overcomes the technical problem that the prior art cannot support the modification of the receiving information by the user online after the collection is completed, thereby achieving the satisfaction of the user's online modification of receiving information and improvement The technical effects of user experience.
  • FIG. 4 shows an exemplary system architecture 400 of the method for supporting the modification of received information or the apparatus for supporting the modification of received information to which the embodiment of the present invention can be applied.
  • the system architecture 400 may include terminal devices 401, 402, 403, a network 404, and a server 405.
  • the network 404 is used to provide a medium for communication links between the terminal devices 401, 402, 403 and the server 405.
  • the network 404 may include various connection types, such as wired, wireless communication links, or fiber optic cables, and so on.
  • the user can use the terminal devices 401, 402, and 403 to interact with the server 405 via the network 404 to receive or send messages and so on.
  • Various communication client applications such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, and social platform software, may be installed on the terminal devices 401, 402, and 403.
  • the terminal devices 401, 402, and 403 may be various electronic devices that have a display screen and support web browsing, including but not limited to smart phones, tablet computers, laptop computers, desktop computers, and so on.
  • the server 405 may be a server that provides various services, for example, a background management server that provides support for shopping websites browsed by users using the terminal devices 401, 402, and 403.
  • the background management server can analyze and process the received product information query request and other data, and feed back the processing result to the terminal device.
  • the method for supporting the modification of receiving information provided by the embodiment of the present invention is generally executed by the server 405, and accordingly, the device for supporting the modification of receiving information is generally set in the server 405.
  • terminal devices, networks, and servers in FIG. 4 are merely illustrative. According to implementation needs, there can be any number of terminal devices, networks, and servers.
  • the present invention also provides an electronic device and a computer-readable medium.
  • the electronic device of the present invention includes: one or more processors; a storage device for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more Multiple processors implement a method for supporting modification of receiving information as provided in the foregoing embodiment.
  • the computer-readable medium of the present invention has a computer program stored thereon, and when the program is executed by a processor, it implements the method for supporting the modification of received information as provided in the foregoing embodiment.
  • FIG. 5 shows a schematic structural diagram of a computer system 500 suitable for implementing a terminal device of an embodiment of the present invention.
  • the terminal device shown in FIG. 5 is only an example, and should not bring any limitation to the function and scope of use of the embodiment of the present invention.
  • the computer system 500 includes a central processing unit (CPU) 501, which can be based on a program stored in a read-only memory (ROM) 502 or a program loaded from a storage portion 508 into a random access memory (RAM) 503 And perform various appropriate actions and processing.
  • ROM read-only memory
  • RAM random access memory
  • various programs and data required for the operation of the system 500 are also stored.
  • the CPU501, the ROM502, and the RAM503 are connected to each other through a bus 504.
  • An input/output (I/O) interface 505 is also connected to the bus 504.
  • the following components are connected to the I/O interface 505: an input part 506 including a keyboard, a mouse, etc.; an output part 507 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and speakers, etc.; a storage part 508 including a hard disk, etc. ; And a communication section 509 including a network interface card such as a LAN card, a modem, and the like. The communication section 509 performs communication processing via a network such as the Internet.
  • the driver 510 is also connected to the I/O interface 505 as needed.
  • a removable medium 511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 510 as required, so that the computer program read therefrom is installed into the storage portion 508 as required.
  • the process described above with reference to the flowchart can be implemented as a computer software program.
  • the disclosed embodiments of the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart.
  • the computer program may be downloaded and installed from the network through the communication part 509, and/or installed from the removable medium 511.
  • the central processing unit (CPU) 501 the above-mentioned functions defined in the system of the present invention are executed.
  • the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the two.
  • the computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or a combination of any of the above. More specific examples of computer-readable storage media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • the computer-readable storage medium may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in a baseband or as a part of a carrier wave, and a computer-readable program code is carried therein. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than the computer-readable storage medium.
  • the computer-readable medium may send, propagate, or transmit the program for use by or in combination with the instruction execution system, apparatus, or device .
  • the program code contained on the computer-readable medium can be transmitted by any suitable medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.
  • each block in the flowchart or block diagram may represent a module, program segment, or part of the code, and the above-mentioned module, program segment, or part of the code contains one or more for realizing the specified logic function.
  • Executable instructions may also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, and they can sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagram or flowchart, and the combination of blocks in the block diagram or flowchart can be implemented by a dedicated hardware-based system that performs the specified function or operation, or can be implemented by It is realized by a combination of dedicated hardware and computer instructions.
  • the modules involved in the embodiments described in the present invention can be implemented in software or hardware.
  • the described module may also be provided in the processor, for example, it may be described as: a processor including: a modification module, a route determination module, and a dispatch module.
  • a processor including: a modification module, a route determination module, and a dispatch module.
  • the names of these modules do not constitute a limitation on the module itself under certain circumstances.
  • the dispatch module can also be described as "a module that is dispatched according to a transit line.”
  • the present invention also provides a computer-readable medium.
  • the computer-readable medium may be included in the device described in the above embodiment; or it may exist alone without being assembled into the device.
  • the aforementioned computer-readable medium carries one or more programs, and when the aforementioned one or more programs are executed by a device, the device includes:
  • Receiving modification information from the client obtaining order information of an order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the recipient address of the order to be modified;
  • the delivery site information sent by the pre-sorting system is received, and the order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site.
  • the method for supporting the modification of receiving information overcomes the technical problem that the prior art cannot support the modification of the receiving information by the user online after the collection is completed, thereby achieving the satisfaction of the user's online modification of the receiving information. Improve the technical effect of user experience.

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Abstract

La présente invention concerne un procédé et un appareil pour prendre en charge la modification d'informations de destinataire, ceux-ci se rapportant au domaine de la logistique d'entrepôt. Un mode de réalisation particulier du procédé comprend les étapes suivantes : un système de commande reçoit des informations de modification à partir d'un client, et acquiert des informations de commande d'une commande à modifier, les informations de commande comprenant une adresse de destinataire de la commande (S101) ; le système de commande détermine si une adresse de destinataire dans les informations de modification est ou non la même que l'adresse de destinataire dans les informations de commande (S102) ; si tel n'est pas le cas, envoyer l'adresse de destinataire dans les informations de modification à un système de pré-tri, de telle sorte que le système de pré-tri détermine des informations de station de livraison (S103) ; et le système de commande reçoit les informations de station de livraison envoyées par le système de pré-tri, et met à jour les informations de commande de la commande, de telle sorte que la commande est livrée par une station de livraison après sa mise à jour (S104). Le procédé surmonte le problème technique dans l'état antérieur de la technique d'incapacité à aider un utilisateur lors de la modification en ligne d'informations de destinataire une fois la collecte achevée, permettant ainsi d'obtenir les effets techniques consistant à satisfaire la demande de modification en ligne d'informations de destinataire par l'utilisateur et d'améliorer l'expérience de l'utilisateur.
PCT/CN2020/120410 2019-10-18 2020-10-12 Procédé et appareil pour prendre en charge la modification d'informations de destinataire WO2021073477A1 (fr)

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CN113222500A (zh) * 2021-04-26 2021-08-06 深圳市智莱科技股份有限公司 包裹配送方法、系统及计算机可读存储介质
CN113848885A (zh) * 2021-09-07 2021-12-28 深圳优地科技有限公司 机器人送单方法、装置、设备及计算机可读存储介质
CN114663009A (zh) * 2022-03-07 2022-06-24 北京京东振世信息技术有限公司 一种物品参数管理方法和装置
CN117371893A (zh) * 2023-10-09 2024-01-09 杭州正马软件科技有限公司 一种自动更改电商订单地址的系统和方法

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