WO2021073477A1 - Method and apparatus for supporting modification of consignee information - Google Patents

Method and apparatus for supporting modification of consignee information Download PDF

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Publication number
WO2021073477A1
WO2021073477A1 PCT/CN2020/120410 CN2020120410W WO2021073477A1 WO 2021073477 A1 WO2021073477 A1 WO 2021073477A1 CN 2020120410 W CN2020120410 W CN 2020120410W WO 2021073477 A1 WO2021073477 A1 WO 2021073477A1
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WO
WIPO (PCT)
Prior art keywords
order
information
modified
recipient
modification
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PCT/CN2020/120410
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French (fr)
Chinese (zh)
Inventor
杨凯
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北京京东振世信息技术有限公司
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Publication of WO2021073477A1 publication Critical patent/WO2021073477A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/23Updating
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Definitions

  • the invention relates to the field of warehousing and logistics, and in particular to a method and device for supporting the modification of receiving information.
  • the strategy of various logistics companies for modifying the waybill is that the receiving information can be modified after the order is placed before the collection is completed, and the receiving information is not allowed to be modified online after the collection is completed.
  • the user needs to change the receiving information such as the receiving address and the recipient after the collection is completed, it is generally after the package (that is, the waybill in the present invention) arrives at the delivery site and is assigned to the dispatcher, the user calls Communicate to modify the receiving information, and then transfer it.
  • the dispatcher may have completed the dispatch task, which cannot meet the needs of the user.
  • the user is required to call the customer service phone, and the customer service completes the modification operation, without the user's own modification processing, which greatly affects the user experience.
  • the embodiments of the present invention provide a method and device for supporting the modification of receiving information, which can solve the problem that the prior art cannot support the modification of receiving information by the user online after the solicitation is completed.
  • a method for supporting the modification of receiving information which includes: an order system receives modification information from a client, and obtains order information of an order to be modified according to the modification information,
  • the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified; the order system determines whether the receiving address in the modified information is the same as the receiving address in the order information.
  • the item addresses are the same; if they are different, the order system sends the recipient address in the modified information to the pre-sorting system so that the pre-sorting system can determine the new delivery site information; the order system receives The delivery site information sent by the pre-sorting system is described, and the order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site.
  • the order information further includes the recipient's name and the recipient's phone number; the method further includes: the order system determines whether the recipient's name and the recipient's phone number in the modified information are the same as the recipient's phone number. The recipient's name and recipient's phone number in the order information are the same; if not, update the different information.
  • the method further includes: after the update is completed, the order system marks the order to be modified to identify that the order has been modified after the solicitation is completed.
  • a delivery device that supports the modification of receiving information is provided, including: a receiving module for receiving modified information from a client; and an acquiring module for receiving the modified information from the client;
  • the modification information obtains the order information of the order to be modified, the order to be modified is an order that has been successfully collected, and the order information includes the recipient address of the order to be modified;
  • the judgment module is used to determine the receipt in the modified information Whether the item address is the same as the receiving address in the order information;
  • the sending module is used to send the receiving address in the modified information to the pre-sorting system so that the pre-sorting system can determine a new delivery site Information;
  • an update module used to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered
  • an electronic device including: one or more processors; a storage device, configured to store one or more programs, when the one or more programs are used by the one Or multiple processors execute, so that the one or more processors implement the method for supporting the modification of received information as provided in the foregoing embodiment.
  • a computer-readable medium having a computer program stored thereon, and when the program is executed by a processor, the method for supporting the modification of recipient information as provided in the foregoing embodiment is implemented .
  • An embodiment of the above invention has the following advantages or beneficial effects: because the order system is used to receive the modification information from the client, the order information of the order to be modified is obtained according to the modification information, and the order to be modified is an order that has been successfully collected.
  • the order information includes the receiving address of the order to be modified; the order system determines whether the receiving address in the modified information is the same as the receiving address in the order information; if they are different, the order system Send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines new delivery site information; the order system receives the delivery site information sent by the pre-sorting system, and The order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site. Therefore, it overcomes the technical problem that the existing technology cannot support the modification of the receiving information by the user online after the collection is completed, and thus achieves the technical effect of satisfying the user's online modification of the receiving information and improving the user experience.
  • FIG. 1 is a schematic diagram of the basic flow of a method for supporting modification of receiving information according to an embodiment of the present invention
  • Fig. 2 is a schematic diagram of the operation process of the system for supporting the modification of receiving information according to an embodiment of the present invention
  • FIG. 3 is a schematic diagram of the basic modules of the device for supporting the modification of receiving information according to an embodiment of the present invention
  • Fig. 4 is an exemplary system architecture diagram to which the embodiment of the present invention can be applied;
  • Fig. 5 is a schematic structural diagram of a computer system suitable for implementing the terminal device or the server of the embodiment of the present invention.
  • Fig. 1 is a schematic diagram of the basic flow of a delivery method supporting modification of receiving information according to an embodiment of the present invention. As shown in FIG. 1, based on the problems in the prior art, an embodiment of the present invention provides a method for supporting the modification of receiving information, including:
  • Step S101 The order system receives the modification information from the client, and obtains the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receipt of the order to be modified address;
  • Step S102 The order system determines whether the receiving address in the modification information is the same as the receiving address in the order information
  • Step S103 If they are different, the order system sends the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines the new delivery site information;
  • Step S104 The order system receives the delivery site information sent by the pre-sorting system, and updates the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
  • the method of the embodiment of the present invention overcomes the technical problem in the prior art that the user cannot modify the receiving information online after the collection is completed, thereby achieving the technical effect of satisfying the user's online modification of receiving information and improving user experience.
  • the transfer line can be determined according to the current location of the waybill and the new delivery site; according to the transfer line, the waybill Delivery to the delivery site.
  • the waybill arrives at the sorting system or a new delivery site, print a new face-bill according to the revised receiving information of the waybill and the delivery site, and bind the new face-bill to the waybill If not, perform the subsequent steps.
  • the receiving information of the waybill can be updated according to the user's wishes before the waybill is dispatched, and the face-bill can be updated to ensure the timely and accurate completion of the distribution task, and meet the needs of the user to improve user experience.
  • the order information further includes the recipient's name and the recipient's phone number; the method further includes: the order system determines whether the recipient's name and the recipient's phone number in the modified information are the same as the recipient's phone number.
  • the name and phone number of the recipient in the order information are the same; if not, the different information is updated; if they are the same, the delivery site is determined according to the original recipient address information.
  • the receiving address has not been modified (maybe because the user only modified the recipient, the receiving mobile phone number or the expected receiving date and other information). If the modification does not change the delivery site, the transit transportation will be carried out according to the originally determined delivery site. This step of information judgment can ensure the accuracy of the distribution process and reduce unnecessary steps caused by information changes.
  • the method further includes: after the update is completed, the order system marks the order to be modified to identify that the order has been modified after the solicitation is completed.
  • the waybill arrives at the sorting system or a new distribution site, you can first check whether the order is marked. If it is marked, it means that the order has been modified after the collection is successful, so that the revised receipt can be based on the waybill.
  • the delivery site prints a new face slip and binds the new face slip with the waybill; if not, execute the subsequent steps.
  • Fig. 2 is a schematic diagram of the operation flow of the system for supporting the modification of receiving information according to an embodiment of the present invention.
  • the delivery system may include: order system, external order system, pre-sorting system, waybill system, sorting system, and terminal system.
  • order system external order system
  • pre-sorting system waybill system
  • sorting system sorting system
  • terminal system terminal system.
  • the foreign order system Responsible for receiving orders and analyzing them before issuing them to the downstream system, and write account receivables and maintain the payment status of the waybill
  • pre-sorting system in the distribution system, the collection and collection are allocated according to the sending and receiving addresses.
  • waybill system the waybill data management subsystem in the distribution system, which saves the full data of the waybill, and maintains and updates the status of the whole life cycle of the waybill
  • sorting system the management of the production operation of the sorting center in the distribution system
  • terminal system the site actual operation system, including the terminal ERP background system and the dispatcher integrated machine system, which can realize the weighing method on the integrated machine And the operation is completed.
  • terminal system the site actual operation system, including the terminal ERP background system and the dispatcher integrated machine system, which can realize the weighing method on the integrated machine And the operation is completed.
  • the foreign order system receives the order and sends the order information to the waybill system.
  • the waybill system issues the waybill information through MQ (message queue).
  • MQ message queue
  • the modification interface is still open in the client.
  • the order system calls the external order modification interface to modify the waybill receiving information (restrictions are only allowed to modify the receiving information), and different processing is done according to the modified content:
  • the recipient address is not modified: the recipient address remains unchanged, the corresponding delivery site remains unchanged, and the foreign order only updates the revised information such as the recipient's name and phone number;
  • the receiving address changes, the corresponding delivery site may change, the foreign order calls the pre-sorting system (for the mailing address and the receiving address, return to the corresponding pickup and delivery site) to get it again Delivery site; update the modified information such as the recipient's name, phone number, address, etc., and update the delivery site as a new site.
  • the foreign order system will make a special mark to mark that this waybill has been modified after the collection is completed.
  • the foreign order system will update the modified information and the modified logo to the waybill system.
  • the waybill system saves the updated information and the modified identifier, and sends the updated information and modified identifier to the downstream production system in the MQ manner.
  • the sorting system and the terminal system receive the corresponding updated information and modified identification, and store them in their respective production warehouses.
  • the sorting center uses the sorting system to perform "sorting and inspection"
  • print the change order use the printing system to obtain the latest receiving information and delivery site information, print the new face note, and paste the new face note on the package to cover the old one. And the waybill is sorted and shipped according to the new flow direction.
  • the waybill arrives at the site and the site uses the terminal system for "site inspection"
  • the modified air waybill print the change order, use the printing system to obtain the latest receiving information and delivery site information, print the new face note, and paste the new face note on the package to cover the old one. And the waybill will be processed on site according to the new flow direction.
  • the shipment order means that the user who wants to send a package will place an order in the order system, and the dispatcher will pick it up and then transport and deliver it.
  • the overall process is that the user places an order.
  • the order system arranges the corresponding personnel from the corresponding site to collect the goods according to the shipping address and time. According to the shipping and receiving addresses, the package is transported and transferred according to the corresponding transportation route (ie transfer route), and finally The package is sent to the site corresponding to the receiving address, and the dispatcher who is specifically responsible for the receiving address will deliver the goods.
  • the downstream production system refers to the specific sites responsible for pick-up or delivery, the sorting center for sorting, the transportation fleet for transportation, and the operation system for the use of corresponding facilities, personnel, and resources.
  • the user modifies the receiving information during the delivery process of the dispatcher, first determine what kind of information the modified information is. If it is to modify the receiving address, it may lead to the change of the delivery personnel. This type of modification can be Give the dispatcher a corresponding reminder (and you can pop up a reminder when you sign for the delivery, so that the delivery confirms whether the destination of the delivery is consistent with the modified destination in the system), and then the system recalculates the new one according to the same processing Transfer line, from the delivery site to another destination delivery site. If you only modify the recipient's phone number or name, it has no effect on the delivery destination, then you can continue to deliver, just update the corresponding recipient phone number or name in the system. If you need to dial the receiving phone number in the system, just dial the latest phone number.
  • FIG. 3 is a schematic diagram of the basic modules of a delivery device supporting modification of receiving information according to an embodiment of the present invention. As shown in FIG. 3, an embodiment of the present invention provides an apparatus 300 supporting modification of receiving information, including:
  • the receiving module 301 is used to receive modification information from the client;
  • the obtaining module 302 is configured to obtain the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified;
  • the judging module 303 is configured to determine whether the receiving address in the modified information is the same as the receiving address in the order information;
  • the sending module 304 is configured to send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system can determine new delivery site information;
  • the update module 305 is configured to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
  • the order information further includes the recipient's name and recipient's phone number;
  • the judgment module 303 is further configured to: the order system determines whether the recipient's name and the recipient's phone number in the modification information are the same as the recipient's name and the recipient's phone number in the order information;
  • the update module 305 is also used to update different information.
  • the update module 305 is further configured to mark the order to be modified after the update is completed, so as to identify that the order has been modified after the collection is completed.
  • the device for supporting the modification of receiving information in the embodiment of the present invention overcomes the technical problem that the prior art cannot support the modification of the receiving information by the user online after the collection is completed, thereby achieving the satisfaction of the user's online modification of receiving information and improvement The technical effects of user experience.
  • FIG. 4 shows an exemplary system architecture 400 of the method for supporting the modification of received information or the apparatus for supporting the modification of received information to which the embodiment of the present invention can be applied.
  • the system architecture 400 may include terminal devices 401, 402, 403, a network 404, and a server 405.
  • the network 404 is used to provide a medium for communication links between the terminal devices 401, 402, 403 and the server 405.
  • the network 404 may include various connection types, such as wired, wireless communication links, or fiber optic cables, and so on.
  • the user can use the terminal devices 401, 402, and 403 to interact with the server 405 via the network 404 to receive or send messages and so on.
  • Various communication client applications such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, and social platform software, may be installed on the terminal devices 401, 402, and 403.
  • the terminal devices 401, 402, and 403 may be various electronic devices that have a display screen and support web browsing, including but not limited to smart phones, tablet computers, laptop computers, desktop computers, and so on.
  • the server 405 may be a server that provides various services, for example, a background management server that provides support for shopping websites browsed by users using the terminal devices 401, 402, and 403.
  • the background management server can analyze and process the received product information query request and other data, and feed back the processing result to the terminal device.
  • the method for supporting the modification of receiving information provided by the embodiment of the present invention is generally executed by the server 405, and accordingly, the device for supporting the modification of receiving information is generally set in the server 405.
  • terminal devices, networks, and servers in FIG. 4 are merely illustrative. According to implementation needs, there can be any number of terminal devices, networks, and servers.
  • the present invention also provides an electronic device and a computer-readable medium.
  • the electronic device of the present invention includes: one or more processors; a storage device for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more Multiple processors implement a method for supporting modification of receiving information as provided in the foregoing embodiment.
  • the computer-readable medium of the present invention has a computer program stored thereon, and when the program is executed by a processor, it implements the method for supporting the modification of received information as provided in the foregoing embodiment.
  • FIG. 5 shows a schematic structural diagram of a computer system 500 suitable for implementing a terminal device of an embodiment of the present invention.
  • the terminal device shown in FIG. 5 is only an example, and should not bring any limitation to the function and scope of use of the embodiment of the present invention.
  • the computer system 500 includes a central processing unit (CPU) 501, which can be based on a program stored in a read-only memory (ROM) 502 or a program loaded from a storage portion 508 into a random access memory (RAM) 503 And perform various appropriate actions and processing.
  • ROM read-only memory
  • RAM random access memory
  • various programs and data required for the operation of the system 500 are also stored.
  • the CPU501, the ROM502, and the RAM503 are connected to each other through a bus 504.
  • An input/output (I/O) interface 505 is also connected to the bus 504.
  • the following components are connected to the I/O interface 505: an input part 506 including a keyboard, a mouse, etc.; an output part 507 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and speakers, etc.; a storage part 508 including a hard disk, etc. ; And a communication section 509 including a network interface card such as a LAN card, a modem, and the like. The communication section 509 performs communication processing via a network such as the Internet.
  • the driver 510 is also connected to the I/O interface 505 as needed.
  • a removable medium 511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 510 as required, so that the computer program read therefrom is installed into the storage portion 508 as required.
  • the process described above with reference to the flowchart can be implemented as a computer software program.
  • the disclosed embodiments of the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart.
  • the computer program may be downloaded and installed from the network through the communication part 509, and/or installed from the removable medium 511.
  • the central processing unit (CPU) 501 the above-mentioned functions defined in the system of the present invention are executed.
  • the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the two.
  • the computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or a combination of any of the above. More specific examples of computer-readable storage media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • the computer-readable storage medium may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in a baseband or as a part of a carrier wave, and a computer-readable program code is carried therein. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than the computer-readable storage medium.
  • the computer-readable medium may send, propagate, or transmit the program for use by or in combination with the instruction execution system, apparatus, or device .
  • the program code contained on the computer-readable medium can be transmitted by any suitable medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.
  • each block in the flowchart or block diagram may represent a module, program segment, or part of the code, and the above-mentioned module, program segment, or part of the code contains one or more for realizing the specified logic function.
  • Executable instructions may also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, and they can sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagram or flowchart, and the combination of blocks in the block diagram or flowchart can be implemented by a dedicated hardware-based system that performs the specified function or operation, or can be implemented by It is realized by a combination of dedicated hardware and computer instructions.
  • the modules involved in the embodiments described in the present invention can be implemented in software or hardware.
  • the described module may also be provided in the processor, for example, it may be described as: a processor including: a modification module, a route determination module, and a dispatch module.
  • a processor including: a modification module, a route determination module, and a dispatch module.
  • the names of these modules do not constitute a limitation on the module itself under certain circumstances.
  • the dispatch module can also be described as "a module that is dispatched according to a transit line.”
  • the present invention also provides a computer-readable medium.
  • the computer-readable medium may be included in the device described in the above embodiment; or it may exist alone without being assembled into the device.
  • the aforementioned computer-readable medium carries one or more programs, and when the aforementioned one or more programs are executed by a device, the device includes:
  • Receiving modification information from the client obtaining order information of an order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the recipient address of the order to be modified;
  • the delivery site information sent by the pre-sorting system is received, and the order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site.
  • the method for supporting the modification of receiving information overcomes the technical problem that the prior art cannot support the modification of the receiving information by the user online after the collection is completed, thereby achieving the satisfaction of the user's online modification of the receiving information. Improve the technical effect of user experience.

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Abstract

A method and apparatus for supporting the modification of consignee information, wherein same relate to the field of warehouse logistics. One particular embodiment of the method comprises: an order system receiving modification information from a client, and acquiring order information of an order to be modified, wherein the order information comprises a consignee address of the order (S101); the order system determining whether a consignee address in the modification information is the same as the consignee address in the order information (S102); if not, sending the consignee address in the modification information to a pre-sorting system, such that the pre-sorting system determines delivery station information (S103); and the order system receiving the delivery station information sent by the pre-sorting system, and updating the order information of the order, such that the order is delivered by a delivery station after being updated (S104). The method overcomes the technical problem in the prior art of being unable to support a user in the online modification of consignee information after collection is completed, thereby achieving the technical effects of meeting the demand for online modification of consignee information by the user and improving the user experience.

Description

一种支持修改收件信息的方法和装置Method and device for supporting modification of receiving information
本申请要求2019年10月18日提交的中国专利申请号201910992629.1的优先权,其全部内容通过引用并入本文。This application claims the priority of Chinese Patent Application No. 201910992629.1 filed on October 18, 2019, the entire content of which is incorporated herein by reference.
技术领域Technical field
本发明涉及仓储物流领域,尤其涉及一种支持修改收件信息的方法和装置。The invention relates to the field of warehousing and logistics, and in particular to a method and device for supporting the modification of receiving information.
背景技术Background technique
当前物流领域中,各物流公司针对修改运单的策略均为下单后揽收完成前可修改收件信息,揽收完成后不允许再线上修改收件信息。当用户在揽收完成后,需要更改收件地址、收件人等收件信息时,一般是在包裹(即本发明中的运单)到达派送站点且分配至派送员处后,由用户打电话沟通进行收件信息的修改,再进行转投。In the current logistics field, the strategy of various logistics companies for modifying the waybill is that the receiving information can be modified after the order is placed before the collection is completed, and the receiving information is not allowed to be modified online after the collection is completed. When the user needs to change the receiving information such as the receiving address and the recipient after the collection is completed, it is generally after the package (that is, the waybill in the present invention) arrives at the delivery site and is assigned to the dispatcher, the user calls Communicate to modify the receiving information, and then transfer it.
在实现本发明过程中,发明人发现现有技术中至少存在如下问题:In the process of implementing the present invention, the inventor found that at least the following problems exist in the prior art:
1.无法支持揽收完成后由用户在线上进行收件信息修改的问题。1. Unable to support the problem that the user can modify the receiving information online after the solicitation is completed.
2.在分配至派送员处后再修改收件信息时,派送员可能已经完成了派送任务,从而无法满足用户的需求。2. When the receiving information is modified after being assigned to the dispatcher, the dispatcher may have completed the dispatch task, which cannot meet the needs of the user.
3.需要用户拨打客服电话,由客服完成修改操作,没有实现用户自己修改的处理,极大地影响用户体验。3. The user is required to call the customer service phone, and the customer service completes the modification operation, without the user's own modification processing, which greatly affects the user experience.
4.物流系统中针对用户主动发起的修改信息的操作未进行相应记录,无法进行统计分析,容易导致配送出现错误或混乱。4. The operation of modifying information initiated by the user in the logistics system is not recorded accordingly, and statistical analysis cannot be performed, which may easily lead to errors or confusion in the distribution.
发明内容Summary of the invention
有鉴于此,本发明实施例提供一种支持修改收件信息的方法和装置,能够解决现有技术中无法支持揽收完成后由用户在线上进行收件信息修改的问题。In view of this, the embodiments of the present invention provide a method and device for supporting the modification of receiving information, which can solve the problem that the prior art cannot support the modification of receiving information by the user online after the solicitation is completed.
为实现上述目的,根据本发明实施例的一个方面,提供了一种支持修改收件信息的方法,包括:订单系统接收来自客户端的修改信息,根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;所述订单系统确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;若不同,则所述订单系统将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;所述订单系统接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。In order to achieve the above objective, according to one aspect of the embodiments of the present invention, a method for supporting the modification of receiving information is provided, which includes: an order system receives modification information from a client, and obtains order information of an order to be modified according to the modification information, The order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified; the order system determines whether the receiving address in the modified information is the same as the receiving address in the order information. The item addresses are the same; if they are different, the order system sends the recipient address in the modified information to the pre-sorting system so that the pre-sorting system can determine the new delivery site information; the order system receives The delivery site information sent by the pre-sorting system is described, and the order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site.
可选地,所述订单信息还包括收件人姓名和收件人电话;所述方法还包括:所述订单系统确定所述修改信息中的收件人姓名和收件人电话是否与所述订单信息中的收件人姓名及收件人电话相同;若否,则对不相同的信息进行更新。Optionally, the order information further includes the recipient's name and the recipient's phone number; the method further includes: the order system determines whether the recipient's name and the recipient's phone number in the modified information are the same as the recipient's phone number. The recipient's name and recipient's phone number in the order information are the same; if not, update the different information.
可选地,所述方法还包括:在更新完成后,所述订单系统对所述待修改订单进行标记,以标识该订单在揽收完成后发生过修改。为实现上述目的,根据本发明实施例的另一个方面,提供了一种支持修改收件信息的派送装置,包括:接收模块,用于接收来自客户端的修改信息;获取模块,用于根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;判断模块,用于确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;发送模块,用于将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;更新模块,用于接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。Optionally, the method further includes: after the update is completed, the order system marks the order to be modified to identify that the order has been modified after the solicitation is completed. In order to achieve the above objective, according to another aspect of the embodiments of the present invention, a delivery device that supports the modification of receiving information is provided, including: a receiving module for receiving modified information from a client; and an acquiring module for receiving the modified information from the client; The modification information obtains the order information of the order to be modified, the order to be modified is an order that has been successfully collected, and the order information includes the recipient address of the order to be modified; the judgment module is used to determine the receipt in the modified information Whether the item address is the same as the receiving address in the order information; the sending module is used to send the receiving address in the modified information to the pre-sorting system so that the pre-sorting system can determine a new delivery site Information; an update module, used to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
根据本发明实施例的另一个方面,提供了一种电子设备,包括:一个或多个处理器;存储装置,用于存储一个或多个程序,当所述一个或多个程序被所述一个或多个处理器执行,使得所述一个或多个处理器实现如前述实施例提供的一种支持修改收件信息的方法。According to another aspect of the embodiments of the present invention, there is provided an electronic device, including: one or more processors; a storage device, configured to store one or more programs, when the one or more programs are used by the one Or multiple processors execute, so that the one or more processors implement the method for supporting the modification of received information as provided in the foregoing embodiment.
根据本发明实施例的另一个方面,提供了一种计算机可读介质,其上存储有计算机程序,所述程序被处理器执行时实现如前述实施例提供的一种支持修改收件信息的方法。According to another aspect of the embodiments of the present invention, there is provided a computer-readable medium having a computer program stored thereon, and when the program is executed by a processor, the method for supporting the modification of recipient information as provided in the foregoing embodiment is implemented .
上述发明中的一个实施例具有如下优点或有益效果:因为采用订单系统接收来自客户端的修改信息,根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;所述订单系统确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;若不同,则所述订单系统将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;所述订单系统接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。的技术手段,所以克服了现有技术中无法支持揽收完成后由用户在线上进行收件信息修改的技术问题,进而达到满足用户线上修改收件信息和提升用户体验的技术效果。An embodiment of the above invention has the following advantages or beneficial effects: because the order system is used to receive the modification information from the client, the order information of the order to be modified is obtained according to the modification information, and the order to be modified is an order that has been successfully collected. The order information includes the receiving address of the order to be modified; the order system determines whether the receiving address in the modified information is the same as the receiving address in the order information; if they are different, the order system Send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines new delivery site information; the order system receives the delivery site information sent by the pre-sorting system, and The order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site. Therefore, it overcomes the technical problem that the existing technology cannot support the modification of the receiving information by the user online after the collection is completed, and thus achieves the technical effect of satisfying the user's online modification of the receiving information and improving the user experience.
上述的非惯用的可选方式所具有的进一步效果将在下文中结合具体实施方式加以说明。The further effects of the above non-conventional alternative manners will be described below in conjunction with specific implementation manners.
附图说明Description of the drawings
附图用于更好地理解本发明,不构成对本发明的不当限定。其中:The drawings are used to better understand the present invention, and do not constitute an improper limitation of the present invention. among them:
图1是根据本发明实施例的支持修改收件信息的方法的基本流程的示意图;FIG. 1 is a schematic diagram of the basic flow of a method for supporting modification of receiving information according to an embodiment of the present invention;
图2是根据本发明实施例的支持修改收件信息的系统的作业流程 的示意图;Fig. 2 is a schematic diagram of the operation process of the system for supporting the modification of receiving information according to an embodiment of the present invention;
图3是根据本发明实施例的支持修改收件信息的装置的基本模块的示意图;3 is a schematic diagram of the basic modules of the device for supporting the modification of receiving information according to an embodiment of the present invention;
图4是本发明实施例可以应用于其中的示例性系统架构图;Fig. 4 is an exemplary system architecture diagram to which the embodiment of the present invention can be applied;
图5是适于用来实现本发明实施例的终端设备或服务器的计算机系统的结构示意图。Fig. 5 is a schematic structural diagram of a computer system suitable for implementing the terminal device or the server of the embodiment of the present invention.
具体实施方式Detailed ways
以下结合附图对本发明的示范性实施例做出说明,其中包括本发明实施例的各种细节以助于理解,应当将它们认为仅仅是示范性的。因此,本领域普通技术人员应当认识到,可以对这里描述的实施例做出各种改变和修改,而不会背离本发明的范围和精神。同样,为了清楚和简明,以下的描述中省略了对公知功能和结构的描述。The exemplary embodiments of the present invention are described below with reference to the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and should be regarded as merely exemplary. Therefore, those of ordinary skill in the art should realize that various changes and modifications can be made to the embodiments described herein without departing from the scope and spirit of the present invention. Likewise, for clarity and conciseness, descriptions of well-known functions and structures are omitted in the following description.
现有技术中在揽收完成前,是可以允许修改信息的,信息的修改可能会导致揽收站点和人员及派送站点和人员、以及中途中转站点和线路等发生变化(视修改哪部分信息而定)。在揽收完成的时候,一般来说该运单相应的揽派信息、中转线路、中转网点等信息等都已经在系统中计算完成,然后按这个线路进行流转和派送,但如果在此期间发生信息修改的话,可能导致中转线路变更、派送站点、人员变更,并且这种变更可能在运输中转或者派送的任意环节出现,在整个流程中实现及时、不遗漏的检测到变更需要系统做整个流程的修改支持。有些支持揽收后修改的方案需要用户拨打客服电话沟通,由客服操作完成,没有实现用户线上自主修改。In the prior art, it is possible to modify the information before the solicitation is completed. The modification of the information may cause changes to the solicitation site and personnel, the delivery site and personnel, as well as the transit site and route, etc. (depending on which part of the information is modified Depends). When the collection is completed, generally speaking, the corresponding collection information, transfer route, and transfer network information of the waybill have been calculated in the system, and then the circulation and delivery will be carried out according to this route, but if information occurs during this period Modifications may lead to changes in transit routes, delivery sites, and personnel changes, and this change may occur at any link in transit or delivery. In the entire process, timely and without omission detection of changes requires the system to modify the entire process. stand by. Some solutions that support modification after collection require the user to call the customer service phone for communication, which is completed by the customer service operation, and does not realize the user's independent online modification.
图1是根据本发明实施例的支持修改收件信息的派送方法的基本流程的示意图。如图1所示,基于现有技术存在的问题,本发明实施例提供了一种支持修改收件信息的方法,包括:Fig. 1 is a schematic diagram of the basic flow of a delivery method supporting modification of receiving information according to an embodiment of the present invention. As shown in FIG. 1, based on the problems in the prior art, an embodiment of the present invention provides a method for supporting the modification of receiving information, including:
步骤S101:订单系统接收来自客户端的修改信息,根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单, 所述订单信息包括所述待修改订单的收件地址;Step S101: The order system receives the modification information from the client, and obtains the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receipt of the order to be modified address;
步骤S102:所述订单系统确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;Step S102: The order system determines whether the receiving address in the modification information is the same as the receiving address in the order information;
步骤S103:若不同,则所述订单系统将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;Step S103: If they are different, the order system sends the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines the new delivery site information;
步骤S104:所述订单系统接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。Step S104: The order system receives the delivery site information sent by the pre-sorting system, and updates the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
本发明实施例的方法,克服了现有技术中无法支持揽收完成后由用户在线上进行收件信息修改的技术问题,进而达到满足用户线上修改收件信息和提升用户体验的技术效果。The method of the embodiment of the present invention overcomes the technical problem in the prior art that the user cannot modify the receiving information online after the collection is completed, thereby achieving the technical effect of satisfying the user's online modification of receiving information and improving user experience.
在可选的实施例中,在预分拣系统确定新的派送站点信息之后,可以根据所述运单当前的位置和所述新的派送站点确定中转线路;根据所述中转线路,将所述运单配送至所述派送站点。当所述运单到达分拣系统或新的配送站点后,根据所述运单修改后的收件信息及所述派送站点打印新的面单,并将所述新的面单与所述运单进行绑定;若否,则执行后继步骤。In an alternative embodiment, after the pre-sorting system determines the new delivery site information, the transfer line can be determined according to the current location of the waybill and the new delivery site; according to the transfer line, the waybill Delivery to the delivery site. When the waybill arrives at the sorting system or a new delivery site, print a new face-bill according to the revised receiving information of the waybill and the delivery site, and bind the new face-bill to the waybill If not, perform the subsequent steps.
通过本发明实施例提供的方法,可以在运单进行派送之前,按照用户的意愿,对运单的收件信息进行更新,并更新面单,保证配送任务的及时准确地完成,满足用户的需求从而提升用户体验。Through the method provided by the embodiment of the present invention, the receiving information of the waybill can be updated according to the user's wishes before the waybill is dispatched, and the face-bill can be updated to ensure the timely and accurate completion of the distribution task, and meet the needs of the user to improve user experience.
可选地,所述订单信息还包括收件人姓名和收件人电话;所述方法还包括:所述订单系统确定所述修改信息中的收件人姓名和收件人电话是否与所述订单信息中的收件人姓名及收件人电话相同;若否,则对不相同的信息进行更新;若相同,则根据所述原收件地址信息确定派送站点。在本发明实施例中,虽然用户修改了收件信息,但未修改收件地址(可能是因为用户只对收件人、收件手机号或期望收件日期等信息做了修改),此类修改并未变更派送站点的,所以还会按照原有确定出的派送站点进行中转运输。这一步的信息判断可以保证配 送过程的准确性,减少因信息变更而产生的不必要的步骤。Optionally, the order information further includes the recipient's name and the recipient's phone number; the method further includes: the order system determines whether the recipient's name and the recipient's phone number in the modified information are the same as the recipient's phone number. The name and phone number of the recipient in the order information are the same; if not, the different information is updated; if they are the same, the delivery site is determined according to the original recipient address information. In the embodiment of the present invention, although the user has modified the receiving information, the receiving address has not been modified (maybe because the user only modified the recipient, the receiving mobile phone number or the expected receiving date and other information). If the modification does not change the delivery site, the transit transportation will be carried out according to the originally determined delivery site. This step of information judgment can ensure the accuracy of the distribution process and reduce unnecessary steps caused by information changes.
可选地,所述方法还包括:在更新完成后,所述订单系统对所述待修改订单进行标记,以标识该订单在揽收完成后发生过修改。Optionally, the method further includes: after the update is completed, the order system marks the order to be modified to identify that the order has been modified after the solicitation is completed.
当所述运单到达分拣系统或新的配送站点后,可以先查询该订单是否被标记,若被标记则说明该订单在揽收成功之后发生过修改,从而可以根据所述运单修改后的收件信息及所述派送站点打印新的面单,并将所述新的面单与所述运单进行绑定;若否,则执行后继步骤。When the waybill arrives at the sorting system or a new distribution site, you can first check whether the order is marked. If it is marked, it means that the order has been modified after the collection is successful, so that the revised receipt can be based on the waybill. The delivery site prints a new face slip and binds the new face slip with the waybill; if not, execute the subsequent steps.
图2是根据本发明实施例的支持修改收件信息的系统的作业流程的示意图。如图2所示,派送系统可以包括:订单系统、外单系统、预分拣系统、运单系统、分拣系统、终端系统。其中,外单系统:负责接收订单并解析后下发给下游系统,且写台账应收并维护运单支付状态;预分拣系统:配送系统中根据寄件、收件地址分别分配揽收、派送站点的子系统;运单系统:配送系统中运单数据管理子系统,保存有运单全量数据,并维护更新运单整个生命周期中的状态;分拣系统:配送系统中分拣中心生产作业使用的管理系统,可进行分拣收货、验货、理货、发货等操作;终端系统:站点实操作业系统,包含终端ERP后台系统和派件员一体机系统,可在一体机上实现称重量方及操作揽收完成。用户寄件下单后,外单系统接单处理后将单子信息下发给运单系统,运单系统通过MQ(消息队列)的方式将运单信息下发,分拣系统和终端系统分别消费后并保存在各自数据库中。Fig. 2 is a schematic diagram of the operation flow of the system for supporting the modification of receiving information according to an embodiment of the present invention. As shown in Figure 2, the delivery system may include: order system, external order system, pre-sorting system, waybill system, sorting system, and terminal system. Among them, the foreign order system: Responsible for receiving orders and analyzing them before issuing them to the downstream system, and write account receivables and maintain the payment status of the waybill; pre-sorting system: in the distribution system, the collection and collection are allocated according to the sending and receiving addresses. Subsystem of the delivery site; waybill system: the waybill data management subsystem in the distribution system, which saves the full data of the waybill, and maintains and updates the status of the whole life cycle of the waybill; sorting system: the management of the production operation of the sorting center in the distribution system The system can carry out operations such as sorting and receiving, inspection, tally, and delivery; terminal system: the site actual operation system, including the terminal ERP background system and the dispatcher integrated machine system, which can realize the weighing method on the integrated machine And the operation is completed. After the user sends the order, the foreign order system receives the order and sends the order information to the waybill system. The waybill system issues the waybill information through MQ (message queue). The sorting system and the terminal system are respectively consumed and saved In their respective databases.
本发明实施例的配送系统具体地作业流程如下:The specific operation process of the distribution system of the embodiment of the present invention is as follows:
派件员操作揽收完成后,在客户端中仍开放修改接口。用户进入修改,订单系统调用外单修改接口进行运单收件信息修改(限制只允许修改收件信息),根据修改的内容做不同处理:After the dispatcher has completed the collection operation, the modification interface is still open in the client. When the user enters the modification, the order system calls the external order modification interface to modify the waybill receiving information (restrictions are only allowed to modify the receiving information), and different processing is done according to the modified content:
(1)未修改收件地址:收件地址不变,则对应的派送站点不变,外单只更新收件人姓名、电话等修改了的信息;(1) The recipient address is not modified: the recipient address remains unchanged, the corresponding delivery site remains unchanged, and the foreign order only updates the revised information such as the recipient's name and phone number;
(2)修改了收件地址:收件地址改变,对应的派送站点可能会变化,外单调用预分拣系统(针对寄件地址和收件地址,返回对应的揽 收和派送站点)重新获取派送站点;更新收件人姓名、电话、地址等修改过的信息,并更新派送站点为新站点。(2) Modified the receiving address: the receiving address changes, the corresponding delivery site may change, the foreign order calls the pre-sorting system (for the mailing address and the receiving address, return to the corresponding pickup and delivery site) to get it again Delivery site; update the modified information such as the recipient's name, phone number, address, etc., and update the delivery site as a new site.
只要收件信息被用户修改,外单系统就做特殊标识,标注此运单在揽收完成后发生过修改。As long as the receiving information is modified by the user, the foreign order system will make a special mark to mark that this waybill has been modified after the collection is completed.
外单系统将修改后的信息及发生过修改的标识更新给运单系统。The foreign order system will update the modified information and the modified logo to the waybill system.
运单系统保存更新的信息及发生过修改的标识,并以MQ的方式将更新信息和修改标识下发给下游生产系统。The waybill system saves the updated information and the modified identifier, and sends the updated information and modified identifier to the downstream production system in the MQ manner.
分拣系统和终端系统接收相应更新信息及修改标识,并在各自生产库中落库保存。The sorting system and the terminal system receive the corresponding updated information and modified identification, and store them in their respective production warehouses.
当该运单抵达分拣中心,分拣中心使用分拣系统进行“分拣验货”时,判断该运单是否发生揽收后修改,如未发生过,则正常进行分拣场内作业;如发生过修改,则单独放置该运单。针对发生过修改的运单,进行换单打印,使用打印系统,获取到最新的收件信息及派送站点信息,打印新的面单,并将新面单贴到包裹上覆盖旧面单。并将该运单按新的流向进行分拣发货处理。When the waybill arrives at the sorting center and the sorting center uses the sorting system to perform "sorting and inspection", it is judged whether the waybill has been modified after collection. If it has not happened, the sorting field operations will be carried out normally; If it is modified, the waybill will be placed separately. For the modified air waybill, print the change order, use the printing system to obtain the latest receiving information and delivery site information, print the new face note, and paste the new face note on the package to cover the old one. And the waybill is sorted and shipped according to the new flow direction.
当该运单抵达站点,站点使用终端系统进行“站点验货”时,判断该运单是否发生揽收后修改,如未发生过,则正常进行站点场内作业;如发生过修改,则单独放置该运单。针对发生过修改的运单,进行换单打印,使用打印系统,获取到最新的收件信息及派送站点信息,打印新的面单,并将新面单贴到包裹上覆盖旧面单。并将该运单按新的流向进行站点发货处理。When the waybill arrives at the site and the site uses the terminal system for "site inspection", it is judged whether the waybill has been modified after collection. If it has not occurred, the site operations will be carried out normally; if it has been modified, the site will be placed separately Waybill. For the modified air waybill, print the change order, use the printing system to obtain the latest receiving information and delivery site information, print the new face note, and paste the new face note on the package to cover the old one. And the waybill will be processed on site according to the new flow direction.
其中,寄件下单指的用户要寄一个包裹就在订单系统上下单,由派件员上门揽收然后运输和派送。整体流程是用户下单,订单系统根据寄件地址和时间安排相应站点对应人员上门揽收,根据寄件、收件地址,按相应的运输线路(即中转线路)将包裹进行运输中转,最后将包裹送到收件地址对应的站点,由具体负责该收件地址的派件员派送货物。Among them, the shipment order means that the user who wants to send a package will place an order in the order system, and the dispatcher will pick it up and then transport and deliver it. The overall process is that the user places an order. The order system arranges the corresponding personnel from the corresponding site to collect the goods according to the shipping address and time. According to the shipping and receiving addresses, the package is transported and transferred according to the corresponding transportation route (ie transfer route), and finally The package is sent to the site corresponding to the receiving address, and the dispatcher who is specifically responsible for the receiving address will deliver the goods.
下游生产系统指具体的负责上门揽收或配送的站点、进行分拣的分拣中心、运输中转的运输车队等场地及相应设施、人员、资源使用的作业系统。The downstream production system refers to the specific sites responsible for pick-up or delivery, the sorting center for sorting, the transportation fleet for transportation, and the operation system for the use of corresponding facilities, personnel, and resources.
如果发生在派送员派送过程中用户修改收件信息的情况,首先要判断修改的信息是哪一类信息,如果是修改收件地址的话,那可能会导致配送人员的变更,这一类修改可以给派件员进行相应提示(并可以在妥投签收的时候弹出提示,让配送确认妥投的目的地跟系统中修改后的目的地是否一致),然后按相同的处理由系统重新计算新的中转线路,从该派送站点再转移到另一个目的配送站点。如果仅修改收件人电话或姓名的话,对配送目的地没有影响,那么还可以继续配送,只是在系统中更新一下相应的收件电话或者姓名即可。如果需要在系统中拨打收件电话的话,按最新电话拨号即可。If it happens that the user modifies the receiving information during the delivery process of the dispatcher, first determine what kind of information the modified information is. If it is to modify the receiving address, it may lead to the change of the delivery personnel. This type of modification can be Give the dispatcher a corresponding reminder (and you can pop up a reminder when you sign for the delivery, so that the delivery confirms whether the destination of the delivery is consistent with the modified destination in the system), and then the system recalculates the new one according to the same processing Transfer line, from the delivery site to another destination delivery site. If you only modify the recipient's phone number or name, it has no effect on the delivery destination, then you can continue to deliver, just update the corresponding recipient phone number or name in the system. If you need to dial the receiving phone number in the system, just dial the latest phone number.
图3是根据本发明实施例的支持修改收件信息的派送装置的基本模块的示意图,如图3所示,本发明实施例提供了一种支持修改收件信息的装置300,包括:FIG. 3 is a schematic diagram of the basic modules of a delivery device supporting modification of receiving information according to an embodiment of the present invention. As shown in FIG. 3, an embodiment of the present invention provides an apparatus 300 supporting modification of receiving information, including:
接收模块301,用于接收来自客户端的修改信息;The receiving module 301 is used to receive modification information from the client;
获取模块302,用于根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;The obtaining module 302 is configured to obtain the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified;
判断模块303,用于确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;The judging module 303 is configured to determine whether the receiving address in the modified information is the same as the receiving address in the order information;
发送模块304,用于将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;The sending module 304 is configured to send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system can determine new delivery site information;
更新模块305,用于接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。The update module 305 is configured to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
可选地,所述订单信息还包括收件人姓名和收件人电话;Optionally, the order information further includes the recipient's name and recipient's phone number;
所述判断模块303还用于:所述订单系统确定所述修改信息中的收件人姓名和收件人电话是否与所述订单信息中的收件人姓名及收件人电话相同;The judgment module 303 is further configured to: the order system determines whether the recipient's name and the recipient's phone number in the modification information are the same as the recipient's name and the recipient's phone number in the order information;
所述更新模块305还用于:对不相同的信息进行更新。The update module 305 is also used to update different information.
可选地,所述更新模块305还用于:在更新完成后,对所述待修改订单进行标记,以标识该订单在揽收完成后发生过修改。Optionally, the update module 305 is further configured to mark the order to be modified after the update is completed, so as to identify that the order has been modified after the collection is completed.
本发明实施例的支持修改收件信息的装置,克服了现有技术中无法支持揽收完成后由用户在线上进行收件信息修改的技术问题,进而达到满足用户线上修改收件信息和提升用户体验的技术效果。The device for supporting the modification of receiving information in the embodiment of the present invention overcomes the technical problem that the prior art cannot support the modification of the receiving information by the user online after the collection is completed, thereby achieving the satisfaction of the user's online modification of receiving information and improvement The technical effects of user experience.
图4示出了可以应用本发明实施例的支持修改收件信息的方法或支持修改收件信息的装置的示例性系统架构400。FIG. 4 shows an exemplary system architecture 400 of the method for supporting the modification of received information or the apparatus for supporting the modification of received information to which the embodiment of the present invention can be applied.
如图4所示,系统架构400可以包括终端设备401、402、403,网络404和服务器405。网络404用以在终端设备401、402、403和服务器405之间提供通信链路的介质。网络404可以包括各种连接类型,例如有线、无线通信链路或者光纤电缆等等。As shown in FIG. 4, the system architecture 400 may include terminal devices 401, 402, 403, a network 404, and a server 405. The network 404 is used to provide a medium for communication links between the terminal devices 401, 402, 403 and the server 405. The network 404 may include various connection types, such as wired, wireless communication links, or fiber optic cables, and so on.
用户可以使用终端设备401、402、403通过网络404与服务器405交互,以接收或发送消息等。终端设备401、402、403上可以安装有各种通讯客户端应用,例如购物类应用、网页浏览器应用、搜索类应用、即时通信工具、邮箱客户端、社交平台软件等。The user can use the terminal devices 401, 402, and 403 to interact with the server 405 via the network 404 to receive or send messages and so on. Various communication client applications, such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, and social platform software, may be installed on the terminal devices 401, 402, and 403.
终端设备401、402、403可以是具有显示屏并且支持网页浏览的各种电子设备,包括但不限于智能手机、平板电脑、膝上型便携计算机和台式计算机等等。The terminal devices 401, 402, and 403 may be various electronic devices that have a display screen and support web browsing, including but not limited to smart phones, tablet computers, laptop computers, desktop computers, and so on.
服务器405可以是提供各种服务的服务器,例如对用户利用终端设备401、402、403所浏览的购物类网站提供支持的后台管理服务器。后台管理服务器可以对接收到的产品信息查询请求等数据进行分析等处理,并将处理结果反馈给终端设备。The server 405 may be a server that provides various services, for example, a background management server that provides support for shopping websites browsed by users using the terminal devices 401, 402, and 403. The background management server can analyze and process the received product information query request and other data, and feed back the processing result to the terminal device.
需要说明的是,本发明实施例所提供的支持修改收件信息的方法一般由服务器405执行,相应地,支持修改收件信息的装置一般设置于服务器405中。It should be noted that the method for supporting the modification of receiving information provided by the embodiment of the present invention is generally executed by the server 405, and accordingly, the device for supporting the modification of receiving information is generally set in the server 405.
应该理解,图4中的终端设备、网络和服务器的数目仅仅是示意性的。根据实现需要,可以具有任意数目的终端设备、网络和服务器。It should be understood that the numbers of terminal devices, networks, and servers in FIG. 4 are merely illustrative. According to implementation needs, there can be any number of terminal devices, networks, and servers.
根据本发明的实施例,本发明还提供了一种电子设备和一种计算机可读介质。According to the embodiments of the present invention, the present invention also provides an electronic device and a computer-readable medium.
本发明的电子设备包括:一个或多个处理器;存储装置,用于存储一个或多个程序,当所述一个或多个程序被所述一个或多个处理器执行,使得所述一个或多个处理器实现如前述实施例提供的一种支持修改收件信息的方法。The electronic device of the present invention includes: one or more processors; a storage device for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more Multiple processors implement a method for supporting modification of receiving information as provided in the foregoing embodiment.
本发明的计算机可读介质,其上存储有计算机程序,所述程序被处理器执行时实现如前述实施例提供的一种支持修改收件信息的方法。The computer-readable medium of the present invention has a computer program stored thereon, and when the program is executed by a processor, it implements the method for supporting the modification of received information as provided in the foregoing embodiment.
下面参考图5,其示出了适于用来实现本发明实施例的终端设备的计算机系统500的结构示意图。图5示出的终端设备仅仅是一个示例,不应对本发明实施例的功能和使用范围带来任何限制。Next, refer to FIG. 5, which shows a schematic structural diagram of a computer system 500 suitable for implementing a terminal device of an embodiment of the present invention. The terminal device shown in FIG. 5 is only an example, and should not bring any limitation to the function and scope of use of the embodiment of the present invention.
如图5所示,计算机系统500包括中央处理单元(CPU)501,其可以根据存储在只读存储器(ROM)502中的程序或者从存储部分508加载到随机访问存储器(RAM)503中的程序而执行各种适当的动作和处理。在RAM503中,还存储有系统500操作所需的各种程序和数据。CPU501、ROM502以及RAM503通过总线504彼此相连。输入/输出(I/O)接口505也连接至总线504。As shown in FIG. 5, the computer system 500 includes a central processing unit (CPU) 501, which can be based on a program stored in a read-only memory (ROM) 502 or a program loaded from a storage portion 508 into a random access memory (RAM) 503 And perform various appropriate actions and processing. In the RAM 503, various programs and data required for the operation of the system 500 are also stored. The CPU501, the ROM502, and the RAM503 are connected to each other through a bus 504. An input/output (I/O) interface 505 is also connected to the bus 504.
以下部件连接至I/O接口505:包括键盘、鼠标等的输入部分506;包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分507;包括硬盘等的存储部分508;以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分509。通信部分509经由诸如因特网的网络执行通信处理。驱动器510也根据需要连接至I/O接口505。可拆卸介质511,诸如磁盘、光盘、磁光盘、半导体存储器等等,根据需要安装在驱动器510上,以便于从其上读出的计算机程序根据需要被安装入存储部分508。The following components are connected to the I/O interface 505: an input part 506 including a keyboard, a mouse, etc.; an output part 507 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and speakers, etc.; a storage part 508 including a hard disk, etc. ; And a communication section 509 including a network interface card such as a LAN card, a modem, and the like. The communication section 509 performs communication processing via a network such as the Internet. The driver 510 is also connected to the I/O interface 505 as needed. A removable medium 511, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 510 as required, so that the computer program read therefrom is installed into the storage portion 508 as required.
特别地,根据本发明公开的实施例,上文参考流程图描述的过程可以被实现为计算机软件程序。例如,本发明公开的实施例包括一种计算机程序产品,其包括承载在计算机可读介质上的计算机程序,该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中,该计算机程序可以通过通信部分509从网络上被下载和安装,和/或从可拆卸介质511被安装。在该计算机程序被中央处理单元(CPU)501执行时,执行本发明的系统中限定的上述功能。In particular, according to the disclosed embodiments of the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the disclosed embodiments of the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart. In such an embodiment, the computer program may be downloaded and installed from the network through the communication part 509, and/or installed from the removable medium 511. When the computer program is executed by the central processing unit (CPU) 501, the above-mentioned functions defined in the system of the present invention are executed.
需要说明的是,本发明所示的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件,或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于:具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本发明中,计算机可读存储介质可以是任何包含或存储程序的有形介质,该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本发明中,计算机可读的信号介质可以包括在基带中或者作为载波一部分传播的数据信 号,其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式,包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读的信号介质还可以是计算机可读存储介质以外的任何计算机可读介质,该计算机可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输,包括但不限于:无线、电线、光缆、RF等等,或者上述的任意合适的组合。It should be noted that the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or a combination of any of the above. More specific examples of computer-readable storage media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above. In the present invention, the computer-readable storage medium may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device. In the present invention, a computer-readable signal medium may include a data signal propagated in a baseband or as a part of a carrier wave, and a computer-readable program code is carried therein. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing. The computer-readable signal medium may also be any computer-readable medium other than the computer-readable storage medium. The computer-readable medium may send, propagate, or transmit the program for use by or in combination with the instruction execution system, apparatus, or device . The program code contained on the computer-readable medium can be transmitted by any suitable medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.
附图中的流程图和框图,图示了按照本发明各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上,流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分,上述模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意,在有些作为替换的实现中,方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如,两个接连地表示的方框实际上可以基本并行地执行,它们有时也可以按相反的顺序执行,这依所涉及的功能而定。也要注意的是,框图或流程图中的每个方框、以及框图或流程图中的方框的组合,可以用执行规定的功能或操作的专用的基于硬件的系统来实现,或者可以用专用硬件与计算机指令的组合来实现。The flowcharts and block diagrams in the drawings illustrate the possible implementation of the system architecture, functions, and operations of the system, method, and computer program product according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagram may represent a module, program segment, or part of the code, and the above-mentioned module, program segment, or part of the code contains one or more for realizing the specified logic function. Executable instructions. It should also be noted that, in some alternative implementations, the functions marked in the block may also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, and they can sometimes be executed in the reverse order, depending on the functions involved. It should also be noted that each block in the block diagram or flowchart, and the combination of blocks in the block diagram or flowchart, can be implemented by a dedicated hardware-based system that performs the specified function or operation, or can be implemented by It is realized by a combination of dedicated hardware and computer instructions.
描述于本发明实施例中所涉及到的模块可以通过软件的方式实现,也可以通过硬件的方式来实现。所描述的模块也可以设置在处理器中,例如,可以描述为:一种处理器,包括:修改模块、路线确定模块和派送模块。其中,这些模块的名称在某种情况下并不构成对该模块本身的限定,例如,派送模块还可以被描述为“根据中转线路进行派送的模块”。The modules involved in the embodiments described in the present invention can be implemented in software or hardware. The described module may also be provided in the processor, for example, it may be described as: a processor including: a modification module, a route determination module, and a dispatch module. Among them, the names of these modules do not constitute a limitation on the module itself under certain circumstances. For example, the dispatch module can also be described as "a module that is dispatched according to a transit line."
作为另一方面,本发明还提供了一种计算机可读介质,该计算机可读介质可以是上述实施例中描述的设备中所包含的;也可以是单独存在,而未装配入该设备中。上述计算机可读介质承载有一个或者多 个程序,当上述一个或者多个程序被一个该设备执行时,使得该设备包括:As another aspect, the present invention also provides a computer-readable medium. The computer-readable medium may be included in the device described in the above embodiment; or it may exist alone without being assembled into the device. The aforementioned computer-readable medium carries one or more programs, and when the aforementioned one or more programs are executed by a device, the device includes:
接收来自客户端的修改信息,根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;Receiving modification information from the client, obtaining order information of an order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the recipient address of the order to be modified;
确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;Determining whether the receiving address in the modified information is the same as the receiving address in the order information;
若不同,则将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;If they are different, send the recipient address in the modified information to the pre-sorting system so that the pre-sorting system can determine the new delivery site information;
接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。The delivery site information sent by the pre-sorting system is received, and the order information of the order to be modified is updated, so that the order to be modified is delivered by the updated delivery site.
根据本发明实施例的支持修改收件信息的方法,克服了现有技术中无法支持揽收完成后由用户在线上进行收件信息修改的技术问题,进而达到满足用户线上修改收件信息和提升用户体验的技术效果。The method for supporting the modification of receiving information according to the embodiment of the present invention overcomes the technical problem that the prior art cannot support the modification of the receiving information by the user online after the collection is completed, thereby achieving the satisfaction of the user's online modification of the receiving information. Improve the technical effect of user experience.
上述具体实施方式,并不构成对本发明保护范围的限制。本领域技术人员应该明白的是,取决于设计要求和其他因素,可以发生各种各样的修改、组合、子组合和替代。任何在本发明的精神和原则之内所作的修改、等同替换和改进等,均应包含在本发明保护范围之内。The foregoing specific implementations do not constitute a limitation on the protection scope of the present invention. Those skilled in the art should understand that, depending on design requirements and other factors, various modifications, combinations, sub-combinations, and substitutions can occur. Any modification, equivalent replacement and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims (8)

  1. 一种支持修改收件信息的方法,包括:A method to support the modification of receiving information, including:
    订单系统接收来自客户端的修改信息,根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;The order system receives the modification information from the client, and obtains the order information of the order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified;
    所述订单系统确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;The order system determines whether the receiving address in the modification information is the same as the receiving address in the order information;
    若不同,则所述订单系统将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;If they are different, the order system sends the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system determines the new delivery site information;
    所述订单系统接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。The order system receives the delivery site information sent by the pre-sorting system, and updates the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
  2. 根据权利要求1所述的方法,其中,所述订单信息还包括收件人姓名和收件人电话;所述方法还包括:The method according to claim 1, wherein the order information further includes the recipient's name and the recipient's phone number; the method further comprises:
    所述订单系统确定所述修改信息中的收件人姓名和收件人电话是否与所述订单信息中的收件人姓名及收件人电话相同;若否,则对不相同的信息进行更新。The order system determines whether the recipient's name and recipient's phone number in the modified information are the same as the recipient's name and recipient's phone number in the order information; if not, the different information is updated .
  3. 根据权利要求1或2所述的方法,其中,所述方法还包括:The method according to claim 1 or 2, wherein the method further comprises:
    在更新完成后,所述订单系统对所述待修改订单进行标记,以标识该订单在揽收完成后发生过修改。After the update is completed, the order system marks the order to be modified to identify that the order has been modified after the collection is completed.
  4. 一种支持修改收件信息的装置,包括:A device for supporting the modification of receiving information, including:
    接收模块,用于接收来自客户端的修改信息;The receiving module is used to receive the modification information from the client;
    获取模块,用于根据所述修改信息获取待修改订单的订单信息,所述待修改订单为揽收成功的订单,所述订单信息包括所述待修改订单的收件地址;An obtaining module, configured to obtain order information of an order to be modified according to the modification information, the order to be modified is an order that has been successfully collected, and the order information includes the receiving address of the order to be modified;
    判断模块,用于确定所述修改信息中的收件地址是否与所述订单信息中的收件地址相同;The judgment module is used to determine whether the receiving address in the modified information is the same as the receiving address in the order information;
    发送模块,用于将所述修改信息中的收件地址发送至预分拣系统,以使所述预分拣系统确定新的派送站点信息;The sending module is used to send the recipient address in the modified information to the pre-sorting system, so that the pre-sorting system can determine the new delivery site information;
    更新模块,用于接收所述预分拣系统发送的派送站点信息,并对所述待修改订单的订单信息进行更新,以使所述待修改订单由更新后的配送站点进行配送。The update module is used to receive the delivery site information sent by the pre-sorting system, and update the order information of the order to be modified, so that the order to be modified is delivered by the updated delivery site.
  5. 根据权利要求4所述的装置,其中,所述订单信息还包括收件人姓名和收件人电话;The device according to claim 4, wherein the order information further includes the recipient's name and the recipient's phone number;
    所述判断模块还用于:所述订单系统确定所述修改信息中的收件人姓名和收件人电话是否与所述订单信息中的收件人姓名及收件人电话相同;The judgment module is further used for: the order system determines whether the recipient's name and the recipient's phone number in the modification information are the same as the recipient's name and the recipient's phone number in the order information;
    所述更新模块还用于:对不相同的信息进行更新。The update module is also used to update different information.
  6. 根据权利要求4或5所述的装置,其中,所述更新模块还用于:在更新完成后,对所述待修改订单进行标记,以标识该订单在揽收完成后发生过修改。The device according to claim 4 or 5, wherein the update module is further configured to mark the order to be modified after the update is completed, so as to identify that the order has been modified after the collection is completed.
  7. 一种电子设备,包括:An electronic device including:
    一个或多个处理器;One or more processors;
    存储装置,用于存储一个或多个程序,Storage device, used to store one or more programs,
    当所述一个或多个程序被所述一个或多个处理器执行,使得所述一个或多个处理器实现如权利要求1-3中任一所述的方法。When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1-3.
  8. 一种计算机可读介质,其上存储有计算机程序,所述程序被处理器执行时实现如权利要求1-3中任一所述的方法。A computer-readable medium having a computer program stored thereon, and when the program is executed by a processor, the method according to any one of claims 1-3 is realized.
PCT/CN2020/120410 2019-10-18 2020-10-12 Method and apparatus for supporting modification of consignee information WO2021073477A1 (en)

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