CN111277625A - E-commerce platform order pushing method and system - Google Patents
E-commerce platform order pushing method and system Download PDFInfo
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- CN111277625A CN111277625A CN201911251933.7A CN201911251933A CN111277625A CN 111277625 A CN111277625 A CN 111277625A CN 201911251933 A CN201911251933 A CN 201911251933A CN 111277625 A CN111277625 A CN 111277625A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- H—ELECTRICITY
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Abstract
The invention provides an e-commerce platform order pushing method and system, wherein the e-commerce platform order pushing method comprises the following steps: s101: the order data in the E-commerce platform is pulled, and the order data comprises order types and customer addresses corresponding to the orders; s102: acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information; s103: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order. The invention can distribute the orders of each E-commerce platform to the off-line stores in time before the popularity of the user is reduced, thereby improving the purchasing desire of the user, reducing the consumption of operators, manpower, material resources and financial resources by an intelligent distribution mode, eliminating errors caused by manual processing, and improving the user experience and evaluation, thereby avoiding negative influence on-line sales.
Description
Technical Field
The invention relates to the field of electronic commerce, in particular to an e-commerce platform order pushing method and system.
Background
Currently, with the development of electronic commerce, as the number of users using e-commerce platforms increases and the business opportunities expand, the number and the types of e-commerce platforms increase, and correspondingly, in order to obtain more orders, merchants need to set online shops on different e-commerce platforms at the same time. After the user places and orders in the online store of the e-commerce platform, the merchant collects the orders and distributes the orders to the online store for execution.
At present, the work of order collection and distribution is manually processed, under the condition that the order quantity is large, the order is often difficult to process in time, the order is difficult to arrive at an off-line store in time before the heat of a user is reduced, and the purchase desire of the user is reduced. Moreover, manual processing often requires a large number of operators in e-commerce channels, the consumption of manpower, material resources and financial resources is high, the manual processing mode is inevitable to have error, and the user experience and evaluation are easily reduced, so that the evaluation of online stores is lowered, and negative influence is brought to the sales of the online stores.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention provides the order pushing method and the order pushing system for the e-commerce platform, which can distribute the orders of each e-commerce platform to the online stores in time before the heat of the user is reduced, improve the purchasing desire of the user, reduce operators by means of intelligent distribution, reduce the consumption of manpower, material resources and financial resources, eliminate errors caused by manual processing, and improve the user experience and evaluation, thereby avoiding negative influences on online sales.
In order to solve the above problems, the present invention adopts a technical solution as follows: an e-commerce platform order pushing method comprises the following steps: s101: the method comprises the steps that the method is connected with at least one e-commerce platform, order data in the e-commerce platform are pulled, and the order data comprise order types and customer addresses corresponding to the orders; s102: acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information; s103: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order.
Further, the store information includes the store address.
Further, the step of allocating stores to the order according to the order type, the customer address corresponding to the order, and store information specifically includes:
judging whether the order is a privileged money order or an electronic coupon order, if so, allocating a store for the order; and if not, not allocating stores for the order.
Further, the step of allocating stores to the order specifically includes:
judging whether the order is a privileged money order, if so, allocating a store for the order according to the customer address corresponding to the order; if not, recommending stores according to the customer address corresponding to the order, and distributing stores according to the input instruction.
Further, the step of sending a reminding message to a salesperson corresponding to the store according to the follow-up condition to prompt the salesperson to complete the order specifically includes: judging whether the progress of the salesman meets a preset progress or not, if so, not sending information; and if not, sending order urging information to the sales personnel.
Based on the same inventive concept, the invention also provides an e-commerce platform order pushing system, which comprises: a processor, a memory, the processor coupled with the memory; the memory stores a computer program, and the processor executes the e-commerce platform order pushing method according to the computer program, wherein the e-commerce platform order pushing method comprises the following steps: s201: the method comprises the steps that the method is connected with at least one e-commerce platform, order data in the e-commerce platform are pulled, and the order data comprise order types and customer addresses corresponding to the orders; s202: acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information; s203: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order.
Further, the store information includes a store address.
Further, the step of allocating stores to the order according to the order type, the customer address corresponding to the order, and store information specifically includes: judging whether the order is a business order or not, if so, allocating a store for the order; and if not, not allocating stores for the order.
Further, the step of allocating stores to the order specifically includes:
judging whether the order is a privileged money order, if so, allocating a store for the order according to the customer address corresponding to the order; if not, recommending stores according to the customer address corresponding to the order, and distributing stores according to the input instruction.
Further, the step of sending a reminding message to a salesperson corresponding to the store according to the follow-up condition to prompt the salesperson to complete the order specifically includes: judging whether the progress of the salesman meets a preset progress or not, if so, not sending information; and if not, sending order urging information to the sales personnel.
Compared with the prior art, the invention has the beneficial effects that: the method has the advantages that the order of each E-commerce platform can be timely distributed to the off-line stores before the heat of a user is reduced, the purchase desire of the user is improved, operators are reduced through an intelligent distribution mode, the consumption of manpower, material resources and financial resources is reduced, errors caused by manual processing are eliminated, the user experience and evaluation are improved, and therefore negative influences on-line sales are avoided.
Drawings
Fig. 1 is a flowchart of an embodiment of an order pushing method for an e-commerce platform according to the present invention;
FIG. 2 is a flowchart illustrating an embodiment of an e-commerce platform order pushing method according to the present invention;
FIG. 3 is a block diagram of an embodiment of an order pushing system for a power platform according to the present invention;
fig. 4 is a flowchart of an e-commerce platform order pushing method executed by the e-commerce platform order pushing system of the present invention.
Detailed Description
The present invention will be further described with reference to the accompanying drawings and the detailed description, and it should be noted that any combination of the embodiments or technical features described below can be used to form a new embodiment without conflict.
Referring to fig. 1-2, fig. 1 is a flowchart illustrating an order pushing method for a power platform according to an embodiment of the present invention; fig. 2 is a flowchart illustrating an embodiment of an order pushing method for an e-commerce platform according to the present invention. The order pushing method of the e-commerce platform of the invention is described in detail with reference to the attached drawings 1-2.
The e-commerce platform order pushing method comprises the following steps:
s101: and the order data in the E-commerce platform is pulled and acquired, and the order data comprises an order type and a customer address corresponding to the order.
In this embodiment, the device for executing the e-commerce platform order pushing method may be a server, a computer, a cloud platform, a mobile phone, an order aggregation processing center, or other devices or platforms capable of storing information and executing dealer store management according to an input instruction.
In this embodiment, the commodity corresponding to the order may be an entity commodity or a virtual commodity, and the service commodities such as architectural ceramic design, decoration, cleaning, recharging and the like are utilized.
In this embodiment, the e-commerce platform may be a tianmao, a jingdong, a tuba rabbit, a wanning easy-to-purchase, a clap, or other e-commerce sales platform.
In this embodiment, the device executing the method is connected with at least one e-commerce platform by using an interface aggregation technology, and obtains order data of an order generated by a user purchasing a commodity in an online store and a commodity corresponding to the order data in real time. And acquires information of an offline store where the article exists among stores managed by the dealer through the dealer system.
In this embodiment, the order data includes information related to the order type, the address of the customer corresponding to the order, the name of the product in the order, the quantity of the product, the order placing time, and the remark of the customer.
In the present embodiment, the order types include business-type orders (privileged order, electronic coupon, and the like) and general orders. In order to rapidly process business-type orders, the business-type orders are screened out after the orders are obtained, and stores are rapidly distributed for the business-type orders so as to complete follow-up of the business-type orders.
In a specific embodiment, the device is a server, and the server is connected with a plurality of e-commerce platforms through an interface aggregation technology, and automatically pulls orders of all e-commerce platforms through an existing e-commerce platform order pulling system, and obtains order data of each order. And acquiring information of an offline store supporting the order through a connected dealer system according to the order data.
S102: and acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information.
In the present embodiment, the information of the store includes information such as a store address, a rating of the store, order follow-up efficiency, and a completion degree.
In this embodiment, after the order data and store information are acquired, it is determined whether the order is an opportunity type order such as a privileged money order or an electronic coupon order, and if so, a store is allocated for the order; if not, no store is allocated for the order.
In this embodiment, the privileged order is an O2O privileged order and the electronic coupon is a B2C order.
The step of allocating stores for the order specifically comprises the following steps: judging whether the order is an O2O privileged money order, if so, allocating stores for the order according to the customer address corresponding to the order; if not, the order is a B2C order, a store is recommended according to the customer address corresponding to the order, and the store is distributed according to the input instruction.
In this embodiment, to complete the follow-up of the privileged gold order quickly, after the store information supporting the order is acquired, the store with the same address as the customer address is screened from the store information, the optimal store is further screened from the store, the order is distributed to the salesperson of the optimal store, and the order is displayed on the customer end of the salesperson.
In this embodiment, the store having the same address as the customer may be the same store as the province where the customer is located, the same store as the province city of the customer address, or the same store as the province city of the customer address. The method comprises the steps of selecting a plurality of shops according to the data of the shops, wherein the data can be screened according to the data of the shops, if the number of the shops is larger than a preset threshold value, the screening range is narrowed, and if the number of the shops is smaller than the preset range, the screening range is enlarged. The screening scope can also be determined according to the requirements of the client.
In this embodiment, the method for screening the optimal stores from the stores with the same address as the customer address may be to set a score according to evaluation factors such as order completion effect, evaluation, and the number of completed orders of the stores, select the optimal store according to the score, and determine the optimal store according to other optimal strategies or customer selections.
In the embodiment, when the order is an O2O privileged money order, an optimal store is automatically screened out for the customer according to the optimal policy, and the order is assigned to the optimal store. When the order is a B2C order, an optimal store is automatically obtained and recommended according to the address of the customer, an instruction input by a manager or the customer is received, the store to which the order is allocated is selected and determined from the optimal store according to the instruction, and the logistics delivery document is sent to the customer after the order is successfully allocated.
In this embodiment, when the order is a normal order, an online store from which the customer places an order is acquired from the order, a store corresponding to the online store is specified from the online store, and the order is distributed to the store.
S103: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order.
In this embodiment, the business-opportunity orders are distributed to corresponding stores, the progress information of the sales staff for following the orders is obtained through the client of the sales staff, the intelligent information reminding mechanism is triggered, the sales staff is reminded through the intelligent information reminding mechanism to enable the sales staff to complete business follow-up in a short time, and the sales purpose is achieved. The intelligent information reminding mechanism calls different strategies to remind the order according to the progress of the shop salespersons.
The intelligent information reminding mechanism judges whether the order following progress of the salesperson meets the preset progress or not, and if so, no information is sent; if not, sending order prompting information to the sales personnel to remind the sales personnel.
In this embodiment, the order information may be a short message, a telephone call, a mail, or other information that can be sent to the salesperson through the client, which is not limited herein.
The whole-course real-time progress monitoring is carried out on the order from creation to distribution, follow-up execution of sales personnel and order urging, so that business personnel of headquarters are assisted to master the business opportunity condition.
Has the advantages that: the method has the advantages that the order of each E-commerce platform can be timely distributed to the off-line stores before the heat of a user is reduced, the purchase desire of the user is improved, operators are reduced through an intelligent distribution mode, the consumption of manpower, material resources and financial resources is reduced, errors caused by manual processing are eliminated, the user experience and evaluation are improved, and therefore negative influences on-line sales are avoided.
Based on the same inventive concept, the invention further provides an e-commerce platform order pushing system, please refer to fig. 3 and 4, fig. 3 is a structural diagram of an embodiment of the e-commerce platform order pushing system of the invention; fig. 4 is a flowchart of an e-commerce platform order pushing method executed by the e-commerce platform order pushing system of the present invention. The order pushing system of the e-commerce platform of the invention is specifically described with reference to fig. 3 and 4.
In this embodiment, the e-commerce platform order pushing system includes: the processor is coupled with the memory; the memory stores a computer program, and the processor executes the E-commerce platform order pushing method according to the computer program, wherein the method comprises the following steps:
s201: and the order data in the E-commerce platform is pulled and acquired, and the order data comprises an order type and a customer address corresponding to the order.
In this embodiment, the device for executing the e-commerce platform order pushing method may be a server, a computer, a cloud platform, a mobile phone, an order aggregation processing center, or other devices or platforms capable of storing information and executing dealer store management according to an input instruction.
In this embodiment, the commodity corresponding to the order may be an entity commodity or a virtual commodity, and the service commodities such as architectural ceramic design, decoration, cleaning, recharging and the like are utilized.
In this embodiment, the e-commerce platform may be a tianmao, a jingdong, a tuba rabbit, a wanning easy-to-purchase, a clap, or other e-commerce sales platform.
In this embodiment, the device executing the method is connected with at least one e-commerce platform by using an interface aggregation technology, and obtains order data of an order generated by a user purchasing a commodity in an online store and a commodity corresponding to the order data in real time. And acquires information of an offline store where the article exists among stores managed by the dealer through the dealer system.
In this embodiment, the order data includes information related to the order type, the address of the customer corresponding to the order, the name of the product in the order, the quantity of the product, the order placing time, and the remark of the customer.
In the present embodiment, the order types include business-type orders (privileged order, electronic coupon, and the like) and general orders. In order to rapidly process business-type orders, the business-type orders are screened out after the orders are obtained, and stores are rapidly distributed for the business-type orders so as to complete follow-up of the business-type orders.
In a specific embodiment, the device is a server, and the server is connected with a plurality of e-commerce platforms through an interface aggregation technology, and automatically pulls orders of all e-commerce platforms through an existing e-commerce platform order pulling system, and obtains order data of each order. And acquiring information of an offline store supporting the order through a connected dealer system according to the order data.
S202: and acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information.
In the present embodiment, the information of the store includes information such as a store address, a rating of the store, order follow-up efficiency, and a completion degree.
In this embodiment, after the order data and store information are acquired, it is determined whether the order is an opportunity type order such as a privileged money order or an electronic coupon order, and if so, a store is allocated for the order; if not, no store is allocated for the order.
In this embodiment, the privileged order is an O2O privileged order and the electronic coupon is a B2C order.
The step of allocating stores for the order specifically comprises the following steps: judging whether the order is an O2O privileged money order, if so, allocating stores for the order according to the customer address corresponding to the order; if not, the order is a B2C order, a store is recommended according to the customer address corresponding to the order, and the store is distributed according to the input instruction.
In this embodiment, to complete follow-up of the privileged gold order quickly, after store information supporting the order is acquired, a store with the same address as the customer address is selected from the store information, an optimal store is further selected from the stores, the order is distributed to the salesperson of the optimal store, and the order is displayed on the customer end of the salesperson.
In this embodiment, the store having the same address as the customer may be the same store as the province where the customer is located, the same store as the province city of the customer address, or the same store as the province city of the customer address. The method comprises the steps of selecting a plurality of shops according to the data of the shops, wherein the data can be screened according to the data of the shops, if the number of the shops is larger than a preset threshold value, the screening range is narrowed, and if the number of the shops is smaller than the preset range, the screening range is enlarged. The screening scope can also be determined according to the requirements of the client.
In this embodiment, the method for screening the optimal stores from the stores with the same address as the customer address may be to set a score according to evaluation factors such as order completion effect, evaluation, and the number of completed orders of the stores, select the optimal store according to the score, and determine the optimal store according to other optimal strategies or customer selections.
In the embodiment, when the order is an O2O privileged money order, an optimal store is automatically screened out for the customer according to the optimal policy, and the order is assigned to the optimal store. When the order is a B2C order, an optimal store is automatically obtained and recommended according to the address of the customer, an instruction input by a manager or the customer is received, the store to which the order is allocated is selected and determined from the optimal store according to the instruction, and the logistics delivery document is sent to the customer after the order is successfully allocated.
In this embodiment, when the order is a normal order, an online store from which the customer places an order is acquired from the order, a store corresponding to the online store is specified from the online store, and the order is distributed to the store.
S203: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order.
In this embodiment, the business-opportunity orders are distributed to corresponding stores, the progress information of the sales staff for following the orders is obtained through the client of the sales staff, the intelligent information reminding mechanism is triggered, the sales staff is reminded through the intelligent information reminding mechanism to enable the sales staff to complete business follow-up in a short time, and the sales purpose is achieved. The intelligent information reminding mechanism calls different strategies to remind the order according to the progress of the shop salespersons.
The intelligent information reminding mechanism judges whether the order following progress of the salesperson meets the preset progress or not, and if so, no information is sent; if not, sending order prompting information to the sales personnel to remind the sales personnel.
In this embodiment, the order information may be a short message, a telephone call, a mail, or other information that can be sent to the salesperson through the client, which is not limited herein.
The whole-course real-time progress monitoring is carried out on the order from creation to distribution, follow-up execution of sales personnel and order urging, so that business personnel of headquarters are assisted to master the business opportunity condition.
Has the advantages that: the method has the advantages that the order of each E-commerce platform can be timely distributed to the off-line stores before the heat of a user is reduced, the purchase desire of the user is improved, operators are reduced through an intelligent distribution mode, the consumption of manpower, material resources and financial resources is reduced, errors caused by manual processing are eliminated, the user experience and evaluation are improved, and therefore negative influences on-line sales are avoided.
In the embodiments provided in the present invention, it should be understood that the disclosed devices, modules and units may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions in actual implementation, for example, a plurality or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, devices or indirect coupling or communication connection, and may be in an electrical, mechanical or other form.
The components described as separate parts may or may not be physically separate, and the components shown may or may not be physical, that is, may be located in one place, or may be distributed on a plurality of networks. Some or all of them can be selected according to actual needs to achieve the purpose of the embodiment.
The above embodiments are only preferred embodiments of the present invention, and the protection scope of the present invention is not limited thereby, and any insubstantial changes and substitutions made by those skilled in the art based on the present invention are within the protection scope of the present invention.
Claims (10)
1. The order pushing method for the E-commerce platform is characterized by comprising the following steps of:
s101: the method comprises the steps that the method is connected with at least one e-commerce platform, order data in the e-commerce platform are pulled, and the order data comprise order types and customer addresses corresponding to the orders;
s102: acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information;
s103: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order.
2. The e-commerce platform order pushing method of claim 1, wherein the store information comprises a store address.
3. The e-commerce platform order pushing method according to claim 1, wherein the step of allocating stores to the order according to the order type, the customer address corresponding to the order and store information specifically comprises:
judging whether the order is a privileged money order or an electronic coupon order, if so, allocating a store for the order; and if not, not allocating stores for the order.
4. The e-commerce platform order pushing method of claim 3, wherein the step of allocating stores for the order specifically comprises:
judging whether the order is a privileged money order, if so, allocating a store for the order according to the customer address corresponding to the order; if not, recommending stores according to the customer address corresponding to the order, and distributing stores according to the input instruction.
5. The e-commerce platform order pushing method according to claim 1, wherein the step of sending a reminding message to a salesperson corresponding to the store according to the follow-up situation to prompt the salesperson to complete the order specifically comprises:
judging whether the progress of the salesman meets a preset progress or not, if so, not sending information; and if not, sending order urging information to the sales personnel.
6. The order pushing system of the E-commerce platform is characterized by comprising the following components: a processor, a memory, the processor coupled with the memory;
the memory stores a computer program, and the processor executes the e-commerce platform order pushing method according to the computer program, wherein the e-commerce platform order pushing method comprises the following steps:
s201: the method comprises the steps that the method is connected with at least one e-commerce platform, order data in the e-commerce platform are pulled, and the order data comprise order types and customer addresses corresponding to the orders;
s202: acquiring store information related to the order data, and distributing stores for the order according to the order data and the store information;
s203: and acquiring the follow-up condition of the order, and sending reminding information to the salespersons corresponding to the store according to the follow-up condition so as to prompt the salespersons to complete the order.
7. The e-commerce platform order pushing system of claim 6, wherein the store information comprises a store address.
8. The e-commerce platform order pushing system of claim 6, wherein the step of allocating stores to the order according to the order type, the customer address corresponding to the order and store information specifically comprises:
judging whether the order is a privileged money order or an electronic coupon order, if so, allocating a store for the order; and if not, not allocating stores for the order.
9. The e-commerce platform order pushing system of claim 8, wherein the step of allocating stores for the order specifically comprises:
judging whether the order is a privileged money order, if so, allocating a store for the order according to the customer address corresponding to the order; if not, recommending stores according to the customer address corresponding to the order, and distributing stores according to the input instruction.
10. The e-commerce platform order pushing system of claim 6, wherein the step of sending a reminding message to a salesperson corresponding to the store according to the follow-up situation to prompt the salesperson to complete the order specifically comprises:
judging whether the progress of the salesman meets a preset progress or not, if so, not sending information; and if not, sending order urging information to the sales personnel.
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| CN112131219A (en) * | 2020-09-15 | 2020-12-25 | 江苏银承网络科技股份有限公司 | Customer maintenance management method and system |
| CN112749897A (en) * | 2021-01-13 | 2021-05-04 | 上海群之脉信息科技有限公司 | Intelligent store data detection system |
| CN112819398A (en) * | 2020-10-16 | 2021-05-18 | 佛山欧神诺云商科技有限公司 | Online electronic material management method, electronic equipment and storage medium |
| CN112819501A (en) * | 2020-10-16 | 2021-05-18 | 佛山欧神诺云商科技有限公司 | Analysis decision method and system based on building decoration material order data |
| CN114022255A (en) * | 2022-01-06 | 2022-02-08 | 江苏银承网络科技股份有限公司 | Bill order processing method, device, equipment and storage medium |
| CN115115350A (en) * | 2022-08-12 | 2022-09-27 | 北京紫云东晟科技发展有限公司 | Closed-loop management system for customer source |
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