CN117853185A

CN117853185A - Service processing method and device

Info

Publication number: CN117853185A
Application number: CN202211205680.1A
Authority: CN
Inventors: 王博
Original assignee: Beijing Jingdong Zhenshi Information Technology Co Ltd
Current assignee: Beijing Jingdong Zhenshi Information Technology Co Ltd
Priority date: 2022-09-29
Filing date: 2022-09-29
Publication date: 2024-04-09

Abstract

The invention discloses a business processing method and device, and relates to the field of warehouse logistics. One embodiment of the method comprises the following steps: receiving a to-be-processed service event transmitted by a first terminal, and acquiring order information and service attributes in the to-be-processed service event; responding to the service type as the target type, acquiring the waybill information corresponding to the order information, determining a processing flow corresponding to the processing reason, and executing the processing flow to determine a processing party through processing the waybill information; and determining a second terminal corresponding to the processing party, generating a task to be processed based on the order information and the processing reason, and sending the task to be processed to the second terminal for processing. According to the embodiment, after the specific business is caused by the physical distribution abnormality of the first terminal, the physical distribution side can automatically determine the specific processing party according to the data in the business event to be processed, so that the problems of long time consumption, low efficiency and error in responsibility tracing caused by off-line checking are effectively avoided.

Description

Service processing method and device

Technical Field

The invention relates to the field of warehouse logistics, in particular to a business processing method and device.

Background

With the development of society and economy, online shopping becomes a convenient and novel shopping mode in life and work of people, meanwhile, the development of the express industry is promoted, and the use of people for express is more and more trivial. The express delivery transportation process comprises a plurality of links, and each link may have abnormal problems such as breakage, piece loss/few pieces and the like. At present, compensation caused by abnormal logistics is required to be checked and lost by a market and logistics related personnel at regular off-line, the whole process is complicated, and the problems of low efficiency, long period and easiness in error exist.

Disclosure of Invention

In view of the above, the embodiments of the present invention provide a service processing method and apparatus, which at least can solve the problems in the prior art that for the abnormal condition of logistics transportation, the phenomena of low efficiency, long period and easy error caused by relying on off-line manual check responsibility and loss are solved.

To achieve the above object, according to an aspect of an embodiment of the present invention, there is provided a service processing method, including:

receiving a to-be-processed service event transmitted by a first terminal, and acquiring order information and service attributes in the to-be-processed service event; the service attribute comprises a service type and a processing reason;

responding to the service type as a target type, acquiring waybill information corresponding to the order information, determining a processing flow corresponding to the processing reason, and executing the processing flow to determine a processing party by processing the waybill information;

and determining a second terminal corresponding to the processing party, generating a task to be processed based on the order information and the processing reason, and sending the task to be processed to the second terminal for processing.

Optionally, the executing the processing flow to determine a processing party by processing the waybill information includes:

in response to the processing source being a first cause, executing a first processing flow corresponding to the first cause, and determining a sender in the manifest information as a processor; or (b)

And responding to the second reason of the processing reason, executing a second processing flow corresponding to the second reason, inquiring the backup information of the object corresponding to the waybill information, and carrying out corresponding operation according to whether the backup information has target information or not so as to determine a processing party.

Optionally, the determining the processing party according to whether the target information exists in the backup information includes:

responding to the first target information in the backup information, determining a first object of the first target information, which is the smallest in backup time distance from the current time, and determining the first object as a processing party; or (b)

Determining all second objects for reporting the second target information in response to the existence of the second target information in the reporting information, and determining the second objects as common processing parties; or (b)

Responding to the first target information and the second target information of the backup information, determining a third object of the backup of the first target information with the smallest backup time from the current time and a fourth object of all the backup of the second target information, and determining the third object and the fourth object as a common processing party; or (b)

And in response to the report information not having the first target information and the second target information, screening effective operations only comprising the order information from the full-flow tracking information corresponding to the waybill information so as to determine a processor based on the effective operations.

Optionally, the determining the processing party based on the effective operation includes:

determining the remaining effective operations except the first preset effective operation and the second preset effective operation in the effective operations;

and determining a target effective operation with the minimum operation time from the current time from the remaining effective operations, and determining a fifth object corresponding to the target effective operation as a processing party.

Optionally, after the screening of the valid operation including only the order information, the method further includes:

and determining a shipper in the waybill information as a processor in response to the screening result being nonexistent.

To achieve the above object, according to another aspect of the embodiments of the present invention, there is provided a service processing apparatus including:

the acquisition module is used for receiving the service event to be processed transmitted by the first terminal and acquiring order information and service attributes in the service event to be processed; the service attribute comprises a service type and a processing reason;

the determining module is used for responding to the service type as a target type, acquiring the waybill information corresponding to the order information, determining a processing flow corresponding to the processing reason, and executing the processing flow to determine a processing party by processing the waybill information;

and the sending module is used for determining a second terminal corresponding to the processing party, generating a task to be processed based on the order information and the processing reason, and sending the task to be processed to the second terminal for processing.

Optionally, the determining module is configured to:

Optionally, the determining module is further configured to:

To achieve the above object, according to still another aspect of the embodiments of the present invention, there is provided a service processing electronic device.

The electronic equipment of the embodiment of the invention comprises: one or more processors; and the storage device is used for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors are enabled to realize the service processing method.

To achieve the above object, according to still another aspect of the embodiments of the present invention, there is provided a computer readable medium having stored thereon a computer program which, when executed by a processor, implements any of the above-described service processing methods.

According to the solution provided by the present invention, one embodiment of the above invention has the following advantages or beneficial effects: through the online butt joint mode, the first terminal, the logistics side and the second terminal are linked, after specific business caused by logistics abnormality occurs in the first terminal, the logistics side automatically judges the responsible attribution party according to the processing reason and sends the responsible attribution party to the second terminal for processing, the problems of low efficiency, long period and easy error existing in the existing offline check are solved, and the loss of the first terminal and the logistics side is effectively reduced.

Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.

Drawings

The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:

fig. 1 is a schematic flow diagram of a service processing method according to an embodiment of the present invention;

FIG. 2 is a flow chart of a specific business processing method according to an embodiment of the invention;

fig. 3 is a schematic diagram of main modules of a service processing apparatus according to an embodiment of the present invention;

FIG. 4 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;

fig. 5 is a schematic diagram of a computer system suitable for use in implementing a mobile device or server of an embodiment of the invention.

Detailed Description

Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

It is noted that embodiments of the invention and features of the embodiments may be combined with each other without conflict. The data acquisition, storage, use, processing and the like in the technical scheme meet the relevant regulations of national laws and regulations.

Referring to fig. 1, a main flowchart of a service processing method provided by an embodiment of the present invention is shown, including the following steps:

s101: receiving a to-be-processed service event transmitted by a first terminal, and acquiring order information and service attributes in the to-be-processed service event; the service attribute comprises a service type and a processing reason;

s102: responding to the service type as a target type, acquiring waybill information corresponding to the order information, determining a processing flow corresponding to the processing reason, and executing the processing flow to determine a processing party by processing the waybill information;

s103: and determining a second terminal corresponding to the processing party, generating a task to be processed based on the order information and the processing reason, and sending the task to be processed to the second terminal for processing.

In the above embodiment, for steps S101 to S102, the solution may be adapted to find that after the physical distribution is abnormal, for example, after the user signs for the physical distribution, the package is abnormal, and directly contacts with the post-market sales direct reimbursement or reimbursement of the articles to the user after the market is sold, and the physical distribution side does not sense the abnormality under the scene, so that a specific responsibility attribution party cannot be determined, and only after the reimbursement event (i.e. the service event to be processed) is transmitted to the physical distribution side, the physical distribution side can automatically determine the responsibility party (i.e. the processing party) to achieve the purpose of online processing.

The logistics side is provided with a responsibility judging system, an operation system and a responsibility following system. When a pay event occurs in the mall, the pay system of the mall sends the pay event to the logistics responsibility judging system, and the logistics responsibility judging system acquires detailed information of the pay event, wherein the detailed information comprises a pay order number, an original order number, a pay type, a pay reason, pay time, an event state and the like. The pay event in this solution is different from the order event, assuming that the user purchases 9 bottles of soda, but after receiving the goods, 3 bottles of soda are found to be broken, the pay event is an event generated only for the 3 bottles of soda, that is, the pay event in this solution is an event generated only for the item to be paid.

And the logistics responsibility judging system acquires the waybill information corresponding to the order number from the operation system according to the original order number, wherein the waybill information comprises the waybill number, the package number, the consignment content, the package photo and the like. The logistics responsibility judging system judges whether a flow of responsibility fixing is needed according to the contents, and belongs to the responsibility fixing process.

The payment due to the type of patch may be unequivocally due to logistical reasons. Therefore, the logistics accountant system can filter the pay event after receiving the pay event transmitted by the mall pay system to screen out the pay event with the pay type being the patch type (namely the target type). For pay events where the pay type is not a patch type, the present solution is not concerned with processing.

For the pay event with pay type as patch type, the pay event with different pay reasons has different responsibility fixing flows (i.e. processing flows), such as error delivery responsibility fixing flow, object breakage responsibility fixing flow, and object missing/less piece responsibility fixing flow. The logistics responsibility judging system stores different responsibility defining flows into a database (such as a mysql database) in advance, so that the follow-up calling is facilitated. The responsibility fixing process data and result data generated by calling the responsibility fixing process by each pay event are also stored in the database, and can also be stored in the area independent of the responsibility fixing process in the database or other databases, wherein the process data is mainly used for knowing the specific responsibility fixing process when the staff is coiled, and the result data is used for the post-responsibility fixing logistics responsibility following system.

It should be noted that, the reason for paying the claim here may be the first-level reason, the second-level reason is the subdivision of the first-level reason, and the reason needs to be distinguished from the point of paying the claim, but from the point of responsibility fixing, only the specific responsibility party needs to be determined.

The flow of responsibility for the different payoff reasons varies and is described here by way of example:

1. the payoff event of the payoff source is a mispronounced goods (namely, the first reason), the information of the originating warehouse in the bill information is acquired by using the mispronounced goods responsibility fixing flow (namely, the first responsibility fixing flow), the abnormality is judged to be the responsibility of the bill originating warehouse, if the bill is shipped from warehouse A, the warehouse A is determined to be the responsibility party.

The freight bill refers to a 'one-time' written contract between a carrier and a shipper for a freight transportation, and is a contract certificate of a freight transportation and transportation agency, and is also a certificate of a transportation operator for accepting the freight and being responsible for keeping and delivering the freight during transportation. The name, package, various charges and amounts of the consignment, ship from and to the port, consignee and consignee, date of shipment and arrival, and other matters about the shipment of the goods are listed therein. When shippers ship goods, the shippers must fill in the shipping bill according to the regulations, and the shippers or the carrier signs the shipping bill in the remark column with special transportation requirements, and then the shipping contract is established.

2. The payment reason is the payment event of the lost article/few articles, and the operation side report information corresponding to the freight list number is also inquired by using the responsibility setting flow of the lost article/few articles. Since the package only has lost the report, the responsibility unit of the latest report lost abnormality (namely the first target information) is considered as the responsibility unit of the pay event. For example, the user checks the logistics to find that the logistics information is not updated for 3 days, but cannot check the information reported by the operator, the logistics responsibility judging system knows specific reporting information by calling the operation system, and determines the responsibility units with the latest reporting abnormality, such as the long-term control transfer station, as responsibility parties.

3. The payment reason is only the payment event of the damaged article, and the operation side report information corresponding to the bill number is inquired by using the article damage responsibility determining flow. Since the package only has damaged report, it considers the responsibility unit of damaged package (second target information) as common responsibility party of the pay event. After the user opens the box after the articles are put in, the damaged articles are found to be connected with the after-sale, and two kinds of treatment are generally carried out after the after-sale, namely, the whole articles are returned, and the damaged articles are replenished, so that the scene is preferable for the second kind. For example, a package manager (i.e., an object) includes an operator B, an operator C, an operator D, and an operator E, where the operator B is successful in collecting, but all of the operators C to E report the package breakage problem, and then determine the operators C to E as common responsible parties.

4. The payment reasons are that articles are damaged, and the articles are lost/few, such as the packages are damaged in the transportation process, and then the problems of losing or few articles are carelessly caused, such as the purchase of 9 bottles of soda by the user, and the damage of the packaging box in the transportation process causes the loss of 3 bottles of soda.

And inquiring the operator report information corresponding to the waybill number by using the object breakage responsibility fixing flow and the object lost/less object responsibility fixing flow. Because the manifest has both lost reports and damaged reports in the operation process, the responsibility units of the damaged report abnormality and the responsibility units of the latest report abnormality are considered as common responsibility parties of the pay event.

For example, after the user purchases 9 bottles of soda water, the damaged information is reported back through the operator F, and after the damaged information is transported through the operators G and H, the damaged information is also reported back, and finally the lost information is reported back through the operator I, and then the operators F, G, H and I are determined to be common responsible parties.

5. The payoff is due to the fact that the object is damaged or the payoff event of the lost/few objects is caused, but the operator report information corresponding to the freight bill number is inquired, and the fact that the freight bill is not provided with the lost report or the damaged report is found, namely, no abnormal report occurs in the operation process. At this time, the operation system is called to obtain the whole course tracking information (such as logistics information) corresponding to the freight list number, and the whole course tracking information is traversed to obtain the effective operation of the operation object only for the order.

It should be noted that some of the logistics are whole vehicle operations (for all packages of a vehicle), namely, the operation of adding the operation of the vehicle to each package in the vehicle is performed according to the corresponding relation between the vehicle identifier and the package by scanning the vehicle identifier, for example, the vehicle loads three packages, and the whole flow tracking information of the three packages is correspondingly added with the warehousing information by scanning the vehicle for warehousing. Some of the logistics are aimed at all packages in a waybill, such as the waybill corresponds to a packing box, the packing box is provided with a mobile phone and an earphone, the operation is realized in the same way as the whole car operation, and some are aimed at a package, such as a scanner scans package K. The effective operation in this scheme is only to a specific certain parcel, like checking goods, letter sorting, delivery, these are all can go on to the parcel on the commodity circulation level effective operation, can distinguish for this parcel through scanning the object whether.

Since the operation of receiving the goods by the courier is all of the packages, and the operation of putting the packages to be put in hand is also all of the packages to be put in hand successfully is carried out for the packages to be put in hand successfully, after the effective operation of the order is obtained as the operation object, the remaining effective operation except the goods receiving operation (namely the first preset effective operation) and the putting in hand (the second preset effective operation) of the courier is required to be removed, the latest effective operation in the remaining effective operation is determined, the latest effective operation shows that the packages clearly pass through the hands of the users, the problem is determined to be caused, and the operator corresponding to the latest effective operation is determined to be the responsible party. If no valid operation remains, the originating bin is determined to be the responsible party.

Assume that a package is received by courier a, courier b scans in, courier c transports the package from location X to location Y, courier b scans in at location Y site, courier d transports the package to a delivery site, courier e scans in, courier f delivers to a user. It is assumed that the transportation of packages from location X to location Y is a complete vehicle operation, and thus this operation is not a valid operation. And removing the pickup and the delivery of the couriers in the remaining effective operation, wherein only the remaining courier b scans the station, the courier b scans the station at the site Y, and the courier d transports the package to the delivery site, and the latest effective operation is that the courier d transports the package to the delivery site, so that an operator who transports the package to the delivery site is determined to be a responsible party.

For step S103, after the responsibility determination of the logistic responsibility determination system is completed, a specific responsible person or responsibility department needs to pay out lost damaged goods to pay out the responsibility and pay out the damage, specifically, a pay task may be generated according to the order number and the pay reason, and the pay task is sent to the responsible party, such as an operator system (i.e. a second terminal), so that after the handling user encounters the problem of damaging the article, the mall can timely enjoy the pay process, and meanwhile, the state of the pay event is changed to be normally closed. In addition, assuming that the responsible party is a partner, the responsible party can be checked through the pay event, after each pay event occurs and responsibility is determined, business scores of corresponding personnel (such as couriers) and departments (such as operators) can be deducted, the personnel can calculate income and performance based on the business scores, and the departments can check based on the business scores.

According to the method provided by the embodiment, after the first terminal pays the patch due to the abnormal logistics, the logistics side can automatically receive the business event issued by the first terminal, so that the problems of error sending, breakage and patch missing/patch missing in the logistics transportation process are judged according to the data in the business event, and the specific responsible party is determined to carry out subsequent responsibility tracking loss, so that the loss of the first terminal and the logistics side is reduced, the online processing mode is adopted as a whole, the efficiency is high, and the problems of long responsibility tracking time, low efficiency and responsibility tracking error caused by offline checking are effectively avoided.

Referring to fig. 2, a flowchart of a specific service processing method according to an embodiment of the present invention is shown, including the following steps:

s201: receiving a to-be-processed service event transmitted by a first terminal, and acquiring order information and service attributes in the to-be-processed service event; the service attribute comprises a service type and a processing reason;

s202: responding to the service type as a target type, acquiring waybill information corresponding to the order information, and determining a processing flow corresponding to the processing reason;

s203: in response to the processing source being a first cause, executing a first processing flow corresponding to the first cause, and determining a sender in the manifest information as a processor;

s204: responding to the second reason of the processing source, executing a second processing flow corresponding to the second reason, and inquiring report information of an object corresponding to the waybill information;

s205: responding to the first target information in the backup information, determining a first object of the first target information, which is the smallest in backup time distance from the current time, and determining the first object as a processing party;

s206: determining all second objects for reporting the second target information in response to the existence of the second target information in the reporting information, and determining the second objects as common processing parties;

s207: responding to the first target information and the second target information of the backup information, determining a third object of the backup of the first target information with the smallest backup time from the current time and a fourth object of all the backup of the second target information, and determining the third object and the fourth object as a common processing party;

s208: in response to the report information not having the first target information and the second target information, screening out valid operations only including the order information from the full-flow tracking information corresponding to the waybill information;

s209: determining the remaining effective operations except the first preset effective operation and the second preset effective operation in the effective operations;

s210: from the remaining effective operations, determining a target effective operation with the minimum operation time from the current time, and determining a fifth object corresponding to the target effective operation as a processing party;

s211: determining a shipper in the waybill information as a processor in response to the screening result being non-existent;

s212: and determining a second terminal corresponding to the processing party, generating a task to be processed based on the order information and the processing reason, and sending the task to be processed to the second terminal for processing.

Referring to fig. 3, a schematic diagram of main modules of a service processing apparatus 300 according to an embodiment of the present invention is shown, including:

the acquiring module 301 is configured to receive a service event to be processed transmitted by a first terminal, and acquire order information and a service attribute in the service event to be processed; the service attribute comprises a service type and a processing reason;

a determining module 302, configured to obtain, in response to the service type being a target type, waybill information corresponding to the order information, determine a processing flow corresponding to the processing reason, and execute the processing flow to determine a processing party by processing the waybill information;

and the sending module 303 is configured to determine a second terminal corresponding to the processing party, generate a task to be processed based on the order information and the processing reason, and send the task to be processed to the second terminal for processing.

In the embodiment of the present invention, the determining module 302 is configured to:

In the embodiment of the present invention, the determining module 302 is further configured to:

In addition, the implementation of the apparatus in the embodiments of the present invention has been described in detail in the above method, so that the description is not repeated here.

Fig. 4 shows an exemplary system architecture 400, including terminal devices 401, 402, 403, a network 404, and a server 405 (by way of example only), to which embodiments of the invention may be applied.

The terminal devices 401, 402, 403 may be various electronic devices having a display screen and supporting web browsing, are installed with various communication client applications, and a user may interact with the server 405 through the network 404 using the terminal devices 401, 402, 403 to receive or transmit messages, etc.

The network 404 is used as a medium to provide communication links between the terminal devices 401, 402, 403 and the server 405. The network 404 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.

The server 405 may be a server providing various services, and it should be noted that the method provided by the embodiment of the present invention is generally performed by the server 405, and accordingly, the apparatus is generally disposed in the server 405.

It should be understood that the number of terminal devices, networks and servers in fig. 4 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

Referring now to FIG. 5, there is illustrated a schematic diagram of a computer system 500 suitable for use in implementing an embodiment of the present invention. The terminal device shown in fig. 5 is only an example, and should not impose any limitation on the functions and the scope of use of the embodiment of the present invention.

As shown in fig. 5, the computer system 500 includes a Central Processing Unit (CPU) 501, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 502 or a program loaded from a storage section 508 into a Random Access Memory (RAM) 503. In the RAM 503, various programs and data required for the operation of the system 500 are also stored. The CPU 501, ROM 502, and RAM 503 are connected to each other through a bus 504. An input/output (I/O) interface 505 is also connected to bus 504.

The following components are connected to the I/O interface 505: an input section 506 including a keyboard, a mouse, and the like; an output portion 507 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker, and the like; a storage portion 508 including a hard disk and the like; and a communication section 509 including a network interface card such as a LAN card, a modem, or the like. The communication section 509 performs communication processing via a network such as the internet. The drive 510 is also connected to the I/O interface 505 as needed. A removable medium 511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 510 as needed so that a computer program read therefrom is mounted into the storage section 508 as needed.

In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication portion 509, and/or installed from the removable media 511. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 501.

The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described modules may also be provided in a processor, for example, as: a processor comprises an acquisition module, a determination module and a sending module. The names of these modules do not in any way constitute a limitation of the module itself, for example, a determination module may also be described as a "responsibility determination module".

As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to perform any of the business processing methods described above.

The computer program product of the present invention comprises a computer program which, when executed by a processor, implements the service processing method in the embodiments of the present invention.

The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.

Claims

1. A method for processing a service, comprising:

2. The method of claim 1, wherein the executing the process flow to determine a processor by processing the waybill information comprises:

3. The method of claim 2, wherein the performing a corresponding operation to determine a processing party according to whether the backup information has the target information includes:

4. A method according to claim 3, wherein said determining a handler based on said active operation comprises:

5. The method according to claim 3 or 4, further comprising, after said screening out valid operations including only said order information:

6. A service processing apparatus, comprising:

7. The apparatus of claim 6, wherein the means for determining is configured to:

8. The apparatus of claim 7, wherein the means for determining is configured to:

9. An electronic device, comprising:

one or more processors;

storage means for storing one or more programs,

when executed by the one or more processors, causes the one or more processors to implement the method of any of claims 1-5.

10. A computer readable medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-5.