WO2020199602A1 - 餐厅叫号方法、装置、服务器及存储介质 - Google Patents

餐厅叫号方法、装置、服务器及存储介质 Download PDF

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Publication number
WO2020199602A1
WO2020199602A1 PCT/CN2019/118598 CN2019118598W WO2020199602A1 WO 2020199602 A1 WO2020199602 A1 WO 2020199602A1 CN 2019118598 W CN2019118598 W CN 2019118598W WO 2020199602 A1 WO2020199602 A1 WO 2020199602A1
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WIPO (PCT)
Prior art keywords
customer
target
restaurant
queue
instruction
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PCT/CN2019/118598
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English (en)
French (fr)
Inventor
朱炯
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深圳春沐源控股有限公司
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Publication of WO2020199602A1 publication Critical patent/WO2020199602A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere

Definitions

  • the invention relates to the technical field of restaurant management, in particular to a method, device, server and storage medium for restaurant calling.
  • the first aspect of the present invention provides a method for calling a restaurant number.
  • the method includes:
  • the queuing queue information includes multiple queuing queues, and determining the first customer from all waiting customers in the queuing queue information according to the table information includes:
  • the table information determine the table type of the target table
  • the first waiting customer among all waiting customers in the target queue is determined as the first customer.
  • the method further includes:
  • the waiting customer who sent the second confirmation instruction is determined as the first customer.
  • the method further includes:
  • the method further includes:
  • the informing the first customer to eat at the target table includes:
  • a meal notification message is sent to the first customer.
  • the second aspect of the present invention provides a restaurant calling device, the device comprising:
  • the acquiring module is used to acquire the table information of the target table when it is detected that the customer of the target table has finished eating;
  • Sending module used to send the cleaning instruction to the target service personnel
  • the acquiring module is further configured to acquire the information of the queue currently waiting for a meal when the first confirmation instruction returned for the cleaning instruction is received;
  • the first determining module is configured to determine the first customer from all waiting customers in the queue information according to the table information;
  • the notification module is used to notify the first customer to eat at the target table.
  • the queuing queue information includes multiple queuing queues
  • the first determining module includes:
  • the determining sub-module is used to determine the table type of the target table according to the table information
  • the determining submodule is further configured to, if there is a target queue matching the table type among the multiple queues, according to the customer queuing order of the target queue, rank all waiting customers in the target queue The first waiting customer is determined as the first customer.
  • a third aspect of the present invention provides a server, the server includes a processor and a memory, and the processor is configured to implement the restaurant calling method when executing a computer program stored in the memory.
  • a fourth aspect of the present invention provides a computer-readable storage medium having a computer program stored on the computer-readable storage medium, and the computer program is executed by a processor to implement the restaurant calling method.
  • the present invention can detect the dining conditions of all tables in real time.
  • the relevant service personnel can be immediately notified to clean up the target table. After the cleaning is completed, the system is ready. Informing customers of meals, there is no need for the service staff to pay attention to the dining situation, and the service staff to inform the front desk and customers, so that the customers can be notified to eat at the first time, reducing the customer's queuing time and improving the efficiency of the restaurant's queuing dining.
  • Fig. 1 is a flowchart of a preferred embodiment of a restaurant calling method disclosed in the present invention.
  • Figure 2 is a functional module diagram of a preferred embodiment of a restaurant calling device disclosed in the present invention.
  • Fig. 3 is a schematic diagram of the structure of a server in a preferred embodiment of the method for calling a restaurant number in the present invention.
  • the restaurant calling method of the embodiment of the present invention is applied in a server, and can also be applied in a hardware environment composed of a server and an electronic device connected to the server through a network, and is executed by the server and the electronic device.
  • Networks include but are not limited to: wide area network, metropolitan area network or local area network.
  • the server may refer to a computer system that can provide services to other devices (such as electronic devices) in the network.
  • the electronic device is a device that can automatically perform numerical calculation and/or information processing in accordance with pre-set or stored instructions.
  • Its hardware includes, but is not limited to, a microprocessor, an application specific integrated circuit (ASIC), and a field programmable gate. Array (FPGA), digital processor (DSP), embedded device, etc.
  • the electronic equipment may also include network equipment and/or user equipment.
  • the network device includes but is not limited to a single network server, a server group composed of multiple network servers, or a cloud composed of a large number of hosts or network servers based on cloud computing (Cloud Computing).
  • the user equipment includes, but is not limited to, any electronic product that can interact with the user through a keyboard, a mouse, a remote control, a touch panel, or a voice control device, for example, a personal computer, a tablet computer, a smart phone, and a personal digital device.
  • Assistant PDA etc.
  • FIG. 1 is a flowchart of a preferred embodiment of a restaurant calling method disclosed in the present invention. Among them, according to different needs, the order of the steps in the flowchart can be changed, and some steps can be omitted.
  • the server obtains the table information of the target table.
  • the table information includes, but is not limited to: the number of the table, the specific location of the table, the type of the table, and the like.
  • the table information can be stored in the database in advance.
  • the target table refers to the table where the current customer has finished eating.
  • the table information of the target table when it is detected that the customer of the target table has finished eating, the table information of the target table can be acquired,
  • the customer when it is detected that the customer has completed the meal settlement, it can be determined that the customer has completed the meal, or when the customer has completed the meal settlement and left the restaurant, the customer can be determined to have completed the meal.
  • the customer can also use the mobile terminal or the electronic in the restaurant. The terminal actively sends a meal completion instruction to determine that the customer has finished eating, and can choose different methods according to the actual scene to determine that the customer has finished eating.
  • the server generates a cleaning instruction for the target dining table, and sends the cleaning instruction to the target service personnel.
  • the cleaning instruction is used to instruct the service staff to clean the target table.
  • the target table needs to be cleaned before it can be used by other customers. Therefore, a cleaning instruction for the target table needs to be generated and the cleaning The instruction is sent to the target service staff to let the service staff clean the target table. It can be seen that when it is detected that the customer at the target table has finished eating, the service staff can be notified to clean the table, and the service staff can be notified to clean the table in time, so that the table can be used by other customers in a short time, reducing the waiting time of other customers.
  • the method further includes:
  • the restaurant can be divided into different areas, and each area will be assigned a corresponding service staff to be responsible, so that the service staff can only focus on the area they are responsible for, so that they can quickly respond to customer requirements.
  • the idle instructions sent by the handheld terminals of multiple service personnel in the area are used to determine whether there are idle target service personnel among the multiple service personnel.
  • the target table can be cleaned in time and can be used by other customers in the fastest time, which improves the dining efficiency of the restaurant.
  • the target server in the idle state may be determined from multiple service personnel in charge of other areas.
  • a corresponding priority can also be set for each task of the service personnel.
  • the service personnel responsible for the area to which the target table belongs are all in working state, or when all the service personnel in the restaurant are in working state; obtain the first priority of the task currently processed by each server and clean up the target
  • the service staff whose first priority is lower than the second priority may be determined as the target service staff.
  • the server When receiving the first confirmation instruction returned for the cleaning instruction, the server obtains the information of the queue currently waiting for a meal.
  • the queuing queue information includes multiple queuing queues.
  • queuing queues correspond to different dining needs, and customers can choose queuing queues according to their own dining needs.
  • Each of the queuing queues includes at least one waiting customer.
  • the queue When a queuing queue is not waiting for customers, the queue will Deleted, when a customer needs to queue in a new optional queue but the queue does not exist, a new queue will be added.
  • the first confirmation instruction needs to be returned to the cleaning instruction, indicating that the target table has been cleaned, and the target table can be used by other customers. use.
  • the target table can be assigned to the waiting customers in the queue. Because there are multiple different queues, each queue has at least one waiting customer. Therefore, before determining the waiting customer of the called number , You need to get all the queues.
  • the server determines the first customer from all waiting customers in the queue information according to the table information.
  • the first customer refers to the waiting customer who currently obtains the target table assigned by the system, that is, the customer whose number is currently called.
  • the dining needs of different waiting customers may be different. Therefore, according to the table information, the customers who meet the dining needs of the target table can be determined from all waiting customers in the multiple queues, Then, the first customer is determined according to a preset rule. It can be seen that after the target table is cleaned, customers who are going to have a meal can be immediately determined from all waiting customers, thereby improving the dining efficiency of the restaurant.
  • the queuing queue information includes multiple queuing queues, and determining the first customer from all waiting customers in the queuing queue information according to the table information includes:
  • the table information determine the table type of the target table
  • the first waiting customer among all waiting customers in the target queue is determined as the first customer.
  • the type of the dining table can be divided into two-person tables, three-person tables, etc. according to the number of people seated, and can also be divided into private boxes and non-boxes according to whether the environment is closed, and can also be combined into three-person private tables, etc. There is no specific restriction on this.
  • the target queue refers to a queue that matches the type of dining table.
  • different queues are distinguished according to table types, and customers determine the type of table they need according to their dining needs, and then select the queue according to the type of table they need. Therefore, the table type of the target table can be determined according to the table information first, and then it is judged whether there is a target queue matching the table type among the multiple queues; the waiting customers in the queue are based on the queue time Sequentially queued, if there is a target queue matching the table type in the multiple queues, according to the customer queuing order of the target queue, rank the first waiting customer among all waiting customers in the target queue Determined as the first customer. It can be seen that when there is a queue matching the type of the dining table, the first customer can be quickly determined.
  • the method further includes:
  • the waiting customer who sent the second confirmation instruction is determined as the first customer.
  • the table changing instruction is used to notify all current waiting customers of the table information of the target table that is not currently waiting for customers, and prompt the customers whether they need to change the table.
  • the interval time (such as 30 seconds, 1 minute, etc.) for sending the table changing instructions can be preset, and the table changing instructions are first sent to the waiting customers who are at the top of the multiple queues. After the interval time, if no confirmation instruction is received, the table changing instruction can be sent to the second-ranked customer in the multiple queues, and so on, until the confirmation instruction is received, Allocate the target table.
  • the second confirmation instruction refers to a confirmation instruction returned by the customer after changing the dining table and selecting the target dining table.
  • the customer’s dining needs may change, for example, the customer is in a queue with 3 tables, and a friend may come temporarily. At this time, you may need to reselect the queue and choose 4 people.
  • the queue of the table at this time, if a table with 4 people is vacated and the customer is informed in time, the customer can change the table to eat, which can improve the customer’s dining experience and save the customer’s waiting time;
  • the actual dining situation may be inconsistent with the dining needs. For example, if the customer has a three-person table, but the actual number of guests is two, if a two-person table is vacated without waiting for the customer, and the customer can be informed in time Change the table and choose a table for 2 to eat.
  • a table change instruction can be generated according to the table information, and the table change instruction can be sent to
  • the waiting customer who sent the second confirmation instruction is determined as the first customer.
  • the server notifies the first customer to eat at the target table.
  • the audio device in the restaurant area may be used to broadcast a voice notification that the first customer is dining at the target table, or the notification content may be displayed on the electronic display screen in the queuing area, and a notification message may also be sent to
  • the mobile terminal of the first customer, etc. can notify the first customer to have a meal at the target table in a variety of ways; to ensure that the customer can obtain the information of the queuing number in time and improve the customer's queuing dining experience.
  • the informing the first customer to eat on the target table includes:
  • a meal notification message is sent to the first customer.
  • the restaurant area refers to the area near the restaurant, which can be within 50 meters of the restaurant, or within 100 meters of the restaurant, etc. This range can be set.
  • the notification message is used to instruct the customer to go to the target table for dinner, and may include table information or navigation information.
  • the mobile terminal of the first customer may be requested to obtain the current geographic location of the first customer, where the geographic location may be longitude and latitude; and then the current geographic location is determined Whether it belongs to the restaurant area, the longitude of the middle position of the restaurant can be determined as the longitude of the restaurant, and the latitude of the middle position of the restaurant can be determined as the latitude of the restaurant.
  • the server can determine the longitude and latitude of the restaurant as well as the current location of the first customer. The longitude and latitude of the geographic location calculate the first distance between the first customer and the restaurant.
  • the server It is determined that the circular area formed by the center of the circle with the restaurant and the second distance as the radius is the restaurant area), then it is determined that the current geographic location of the first customer belongs to the restaurant area; if the current geographic location belongs to the restaurant area
  • the audio device in the restaurant area can broadcast a voice message to notify the first customer to have a meal at the target table; if the current geographic location does not belong to the restaurant area, the audio device in the restaurant area is not notified To the first customer, the meal notification message may be sent to the mobile terminal of the first customer. It can be seen that selecting an appropriate notification method according to the location of the customer can notify the customer in time and improve the customer's experience.
  • step S15 the method further includes:
  • the second customer refers to a waiting customer who currently gets the target table reassigned by the system, that is, the customer who is currently re-called.
  • the customer may have a temporary business and cannot eat, but the queue is not canceled, it is necessary to determine whether the first customer's order to confirm the meal is received within the preset time; It is assumed that the first customer’s dining confirmation instruction is not received within the time, indicating that the first customer is busy with other things and cannot eat. In this case, the first customer can cancel the dining by default, and the first customer can A customer is deleted from the queuing queue. At this time, according to the table information, a second customer is determined from all waiting customers in the multiple queuing queues, and the second customer is notified to eat at the target table.
  • the customers who called for the meal can be re-determined to avoid no customers at the target table to eat, which improves the dining efficiency of the restaurant. At the same time, it re-calls the number in time to increase the number of customers. Experience.
  • the customer confirms the meal there may be many ways to confirm that the customer confirms the meal. It is only one way to confirm that the first customer confirms the meal by receiving the first customer's confirmation dining instruction.
  • the location information of the first customer can also be detected.
  • the first customer is determined to confirm the meal, or when the first customer actively sends a confirmation instruction to confirm the meal, or the first customer
  • it is determined that the first customer confirms the meal, etc. which is not limited in the embodiment of the present invention.
  • the first customer may input a meal cancellation instruction and send it to the system, and when the system receives the meal cancellation instruction, it is determined that the first customer cancels the meal.
  • the dining situation of all tables can be detected in real time.
  • the relevant service staff can be immediately notified to clean the target table.
  • the system will immediately It can notify customers to eat. It does not require the service staff to pay attention to the dining situation at all times, nor does it require the service staff to inform the front desk and customers, so that customers can be notified of the meal at the first time, reducing the customer's queuing time and improving the restaurant's queuing dining efficiency .
  • FIG. 2 is a functional module diagram of a preferred embodiment of a restaurant calling device disclosed in the present invention.
  • the restaurant calling device runs on a server.
  • the restaurant calling device may include multiple functional modules composed of program code segments.
  • the program code of each program segment in the restaurant calling device can be stored in a memory and executed by at least one processor to execute part or all of the steps in the restaurant calling method described in FIG. 1.
  • the restaurant calling device can be divided into multiple functional modules according to the functions it performs.
  • the functional modules may include: an acquiring module 201, a generating module 202, a sending module 203, a first determining module 204, and a notification module 205.
  • the module referred to in the present invention refers to a series of computer program segments that can be executed by at least one processor and can complete fixed functions, and are stored in a memory.
  • the obtaining module 201 is used to obtain table information of the target table when it is detected that the customer of the target table has finished eating;
  • the table information includes, but is not limited to: the number of the table, the specific location of the table, the type of the table, and the like.
  • the table information can be stored in the database in advance.
  • the target table refers to the table where the current customer has finished eating.
  • the table information of the target table when it is detected that the customer of the target table has finished eating, the table information of the target table can be acquired,
  • the customer when it is detected that the customer has completed the meal settlement, it can be determined that the customer has completed the meal, or when the customer has completed the meal settlement and left the restaurant, the customer can be determined to have completed the meal.
  • the customer can also use the mobile terminal or the electronic in the restaurant. The terminal actively sends a meal completion instruction to determine that the customer has finished eating, and can choose different methods according to the actual scene to determine that the customer has finished eating.
  • the generating module 202 is configured to generate a cleaning instruction for the target table
  • the cleaning instruction is used to instruct the service staff to clean the target table.
  • the target table needs to be cleaned before it can be used by other customers. Therefore, a cleaning instruction for the target table needs to be generated to instruct the service staff to clean up The target dining table.
  • the sending module 203 is configured to send the cleaning instruction to the target service personnel
  • the cleaning instruction is sent to the target service staff, so that the service staff can clean the target dining table. It can be seen that when it is detected that the customer at the target table has finished eating, the service staff can be notified to clean the table, and the service staff can be notified to clean the table in time, so that the table can be used by other customers in a short time, reducing the waiting time of other customers.
  • the acquiring module 201 is further configured to acquire the information of the queuing queue currently waiting for a meal when the first confirmation instruction returned for the cleaning instruction is received;
  • the queuing queue information includes multiple queuing queues.
  • queuing queues correspond to different dining needs, and customers can choose queuing queues according to their own dining needs.
  • Each of the queuing queues includes at least one waiting customer.
  • the queue When a queuing queue is not waiting for customers, the queue will Deleted, when a customer needs to queue in a new optional queue but the queue does not exist, a new queue will be added.
  • the first confirmation instruction needs to be returned to the cleaning instruction, indicating that the target table has been cleaned, and the target table can be used by other customers. use.
  • the target table can be assigned to the waiting customers in the queue. Because there are multiple different queues, each queue has at least one waiting customer. Therefore, before determining the waiting customer of the called number , You need to get all the queues.
  • the first determining module 204 is configured to determine the first customer from all waiting customers in the queue information according to the table information;
  • the first customer refers to the waiting customer who currently obtains the target table assigned by the system, that is, the customer whose number is currently called.
  • the dining needs of different waiting customers may be different. Therefore, according to the table information, the customers who meet the dining needs of the target table can be determined from all waiting customers in the multiple queues, Then, the first customer is determined according to a preset rule. It can be seen that after the target table is cleaned, customers who are going to have a meal can be immediately determined from all waiting customers, thereby improving the dining efficiency of the restaurant.
  • the notification module 205 is used to notify the first customer to have a meal at the target table.
  • the audio device in the restaurant area may be used to broadcast a voice notification that the first customer is dining at the target table, or the notification content may be displayed on the electronic display screen in the queuing area, and a notification message may also be sent to
  • the mobile terminal of the first customer, etc. can notify the first customer to have a meal at the target table in a variety of ways; to ensure that the customer can obtain the information of the queuing number in time and improve the customer's queuing dining experience.
  • the queuing queue information includes multiple queuing queues
  • the first determining module 204 includes:
  • the determining sub-module is used to determine the table type of the target table according to the table information
  • the determining submodule is further configured to, if there is a target queue matching the table type among the multiple queues, according to the customer queuing order of the target queue, rank all waiting customers in the target queue The first waiting customer is determined as the first customer.
  • the type of the dining table can be divided into two-person tables, three-person tables, etc. according to the number of people seated, and can also be divided into private boxes and non-boxes according to whether the environment is closed, and can also be combined into three-person private tables, etc. There is no specific restriction on this.
  • the target queue refers to a queue that matches the type of dining table.
  • different queues are distinguished according to table types, and customers determine the type of table they need according to their dining needs, and then select the queue according to the type of table they need. Therefore, the table type of the target table can be determined according to the table information first, and then it is judged whether there is a target queue matching the table type among the multiple queues; the waiting customers in the queue are based on the queue time Sequentially queued, if there is a target queue matching the table type in the multiple queues, according to the customer queuing order of the target queue, rank the first waiting customer among all waiting customers in the target queue Determined as the first customer. It can be seen that when there is a queue matching the type of the dining table, the first customer can be quickly determined.
  • the generating module 202 is further configured to generate a table changing instruction according to the table information if there is no target queue matching the table type in the queue;
  • the sending module 203 is further configured to send the table changing instruction to all waiting customers in the multiple queues;
  • the first determining module 204 is further configured to determine the waiting customer who sent the second confirmation instruction as the first customer when the second confirmation instruction returned for the table changing instruction is received.
  • the table changing instruction is used to notify all current waiting customers of the table information of the target table that is not currently waiting for customers, and prompt the customers whether they need to change the table.
  • the interval time (30 seconds, 1 minute, etc.) for sending the table changing instruction can be preset, and the table changing instruction is first sent to the first waiting customers in the multiple queues. After the interval time, the table changing instruction is sent to the second-ranked customer in the multiple queues.
  • the second confirmation instruction refers to a confirmation instruction returned by the customer after changing the dining table and selecting the target dining table.
  • the customer’s dining needs may change, for example, the customer is in a queue with 3 tables, and a friend may come temporarily. At this time, you may need to reselect the queue and choose 4 people.
  • the queue of the table at this time, if a table with 4 people is vacated and the customer is informed in time, the customer can change the table to eat, which can improve the customer’s dining experience and save the customer’s waiting time;
  • the actual dining situation may be inconsistent with the dining needs. For example, if the customer has a three-person table, but the actual number of guests is two, if a two-person table is vacated without waiting for the customer, and the customer can be informed in time Change the table and choose a table for 2 to eat.
  • a table change instruction can be generated according to the table information, and the table change instruction can be sent to
  • the waiting customer who sent the second confirmation instruction is determined as the first customer.
  • the restaurant calling device further includes:
  • a judging module used for judging whether the first customer's dining confirmation instruction is received within a preset time after the notification module 205 notifies the first customer to eat at the target table;
  • the first determining module 204 is further configured to determine the first customer from all waiting customers in the queue information according to the table information if the first customer’s dining confirmation instruction is not received within a preset time Two customers;
  • the notification module 205 is also used to notify the second customer to eat at the target table.
  • the second customer refers to a waiting customer who currently gets the target table reassigned by the system, that is, the customer who is currently re-called.
  • the customer may have a temporary business and cannot eat, but the queue is not canceled, it is necessary to determine whether the first customer's order to confirm the meal is received within the preset time; It is assumed that the first customer’s dining confirmation instruction is not received within time, indicating that the first customer is busy with other things and cannot eat; delete the first customer from the queue, and then according to the table Information, identifying a second customer from all waiting customers in the multiple queues, and notifying the second customer to eat at the target table. It can be seen that after confirming the customers who are currently unable to eat but have not canceled the queue, the customers who called for the meal can be re-determined to avoid no customers at the target table to eat, which improves the dining efficiency of the restaurant. At the same time, it re-calls the number in time to increase the number of customers. Experience.
  • the customer confirms the meal there are many ways to confirm that the customer confirms the meal. It is only one way to confirm that the customer confirms the meal by receiving the first customer's confirmation dining instruction.
  • the location information of the customer can also be detected. When the location of the target table is determined, the customer can confirm the meal. The customer can actively send the confirmation instruction to confirm the meal. When the customer performs the order operation, the customer can confirm the meal, and so on.
  • the first customer may input a meal cancellation instruction and send it to the system, and when the system receives the meal cancellation instruction, it is determined that the first customer cancels the meal.
  • the restaurant calling device further includes:
  • the second determining module is used to determine the area to which the target dining table belongs after the generating module 202 generates a cleaning instruction for the target dining table, and before the sending module 203 sends the cleaning instruction to the target service staff ;
  • the second determining module is further configured to determine multiple service personnel responsible for the area according to the area to which the target dining table belongs;
  • the second determining module is further configured to determine the target service personnel currently in an idle state from among the plurality of service personnel.
  • the restaurant can be divided into different areas, and each area will be assigned a corresponding service staff to be responsible, so that the service staff can only focus on the area they are responsible for, so that they can quickly respond to customer requirements.
  • the target server in the idle state may be determined from multiple service personnel in charge of other areas.
  • the corresponding priority can be set for each task of the service personnel.
  • the service personnel responsible for the area to which the target table belongs are all in working state, or when all the service personnel in the restaurant are in working state; obtain the first priority of the task currently processed by the service personnel and the cleaning up
  • the service staff whose first priority is lower than the second priority are determined as the target service staff.
  • the notification module 205 notifies the second customer to have a meal at the target table specifically as follows:
  • a meal notification message is sent to the first customer.
  • the restaurant range area refers to the area near the restaurant, which can be within 50 meters of the restaurant, or within 100 meters of the restaurant's annex, etc. This range can be set.
  • the notification message is used to instruct the customer to go to the target table for dinner, and may include table information or navigation information.
  • the mobile terminal of the first customer may be requested to obtain the current geographic location of the first customer, where the geographic location may be longitude and latitude; and then the current geographic location is determined Whether it belongs to the restaurant area, the longitude of the middle position of the restaurant can be determined as the longitude of the restaurant, and the latitude of the middle position of the restaurant can be determined as the latitude of the restaurant.
  • the server can determine the longitude and latitude of the restaurant as well as the longitude and longitude of the first customer.
  • Latitude calculate the first distance between the first customer and the restaurant, if the first distance is less than the preset second distance (a second distance can be preset from the restaurant middle position, the server determines the middle position from the restaurant
  • the circular area formed by the center of the circle and the radius of the second distance is the restaurant area
  • the audio device in the area broadcasts a voice message to notify the first customer to eat at the target table; if the current geographic location does not belong to the restaurant area, the audio device in the restaurant area does not notify the first customer.
  • the meal notification message may be sent to the mobile terminal of the first customer. It can be seen that selecting an appropriate notification method according to the location of the customer can notify the customer in time and improve the customer's experience.
  • the table information of the target table is acquired; further, a cleaning instruction for the target table is generated, and the cleaning The instruction is sent to the target service personnel; when the first confirmation instruction returned for the cleaning instruction is received, the information of the queue currently waiting for a meal is obtained; further, according to the table information, from the information in the queue The first customer is determined among all waiting customers; finally, the first customer is notified to eat at the target table.
  • the dining situation of all tables can be detected in real time. When it is detected that the customer at the target table has finished eating, the relevant service personnel can be immediately notified to clean the target table.
  • the system can notify the customer to eat There is no need for service staff to pay attention to the dining situation at all times, and no need for service staff to inform the front desk and customers, so that customers can be notified to have a meal at the first time, reducing customers' queuing time, and at the same time improving the efficiency of queuing dining in restaurants.
  • Fig. 3 is a schematic structural diagram of a server in a preferred embodiment of the method for calling a restaurant number according to the present invention.
  • the server 3 includes a memory 31, at least one processor 32, a computer program 33 stored in the memory 31 and executable on the at least one processor 32, and at least one communication bus 34.
  • FIG. 3 is only an example of the server 3, and does not constitute a limitation on the server 3. It may include more or fewer components than shown in the figure, or combine certain components, or be different.
  • the server 3 may also include input and output devices, network access devices, etc.
  • the at least one processor 32 may be a central processing unit (Central Processing Unit, CPU), or other general-purpose processors, digital signal processors (Digital Signal Processors, DSPs), application specific integrated circuits (ASICs). ), Field-Programmable Gate Array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components, etc.
  • the processor 32 can be a microprocessor or the processor 32 can also be any conventional processor, etc.
  • the processor 32 is the control center of the server 3, and connects each of the entire server 3 through various interfaces and lines. section.
  • the memory 31 may be used to store the computer program 33 and/or modules/units.
  • the processor 32 runs or executes the computer programs and/or modules/units stored in the memory 31 and calls the computer programs and/or modules/units stored in the memory 31.
  • the data in 31 realizes various functions of the server 3.
  • the memory 31 may mainly include a storage program area and a storage data area, where the storage program area may store an operating system, an application program required by at least one function (such as a sound playback function, an image playback function, etc.); the storage data area may Data (such as audio data, etc.) created according to the use of the server 3 and the like are stored.
  • the memory 31 may include non-volatile memory, such as a hard disk, a memory, a plug-in hard disk, a smart memory card (Smart Media Card, SMC), a Secure Digital (SD) card, a flash memory card (Flash Card), At least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device.
  • non-volatile memory such as a hard disk, a memory, a plug-in hard disk, a smart memory card (Smart Media Card, SMC), a Secure Digital (SD) card, a flash memory card (Flash Card), At least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device.
  • the memory 31 in the server 3 stores multiple instructions to implement a restaurant calling method, and the processor 32 can execute the multiple instructions to achieve:
  • the queuing queue information includes multiple queuing queues, and determining the first customer from all waiting customers in the queuing queue information according to the table information includes:
  • the table information determine the table type of the target table
  • the first waiting customer among all waiting customers in the target queue is determined as the first customer.
  • the processor 32 can execute the multiple instructions to achieve:
  • the waiting customer who sent the second confirmation instruction is determined as the first customer.
  • the processor 32 can execute the multiple instructions to achieve:
  • the processor 32 may execute the multiple instructions in order to fulfill:
  • the informing the first customer to eat on the target table includes:
  • a meal notification message is sent to the first customer.
  • the dining situation of all tables can be detected in real time.
  • the relevant service personnel can be immediately notified to clean up the target table.
  • the system will immediately It can notify customers to eat. It does not require the service staff to pay attention to the dining situation at all times, nor does it require the service staff to inform the front desk and customers, so that customers can be notified of the meal at the first time, reducing the customer's queuing time and improving the restaurant's queuing dining efficiency .
  • the integrated modules/units of the server 3 are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer readable storage medium.
  • the present invention implements all or part of the processes in the above-mentioned embodiments and methods, and can also be completed by instructing relevant hardware through a computer program.
  • the computer program can be stored in a computer-readable storage medium. When the program is executed by the processor, the steps of the foregoing method embodiments can be implemented.
  • the computer program includes computer program code, and the computer program code may be in the form of source code, object code, executable file, or some intermediate forms.
  • the computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, U disk, mobile hard disk, magnetic disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory) .
  • modules described as separate components may or may not be physically separated, and the components displayed as modules may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the objectives of the solutions of the embodiments.
  • the functional modules in the various embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit.
  • the above-mentioned integrated unit can be implemented in the form of hardware or in the form of hardware plus software functional modules.

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Abstract

一种餐厅叫号方法，包括：当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息（S11）；生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员（S12）；当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息（S13）；根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客（S14）；通知所述第一顾客在所述目标餐桌上就餐（S15）。还提供一种餐厅叫号装置、服务器以及存储介质。本叫号方法和装置能提高餐厅的排队就餐效率。

Description

餐厅叫号方法、装置、服务器及存储介质
本申请要求于2019年3月29日提交中国专利局，申请号为201910252230.X、发明名称为“餐厅叫号方法、装置、服务器及存储介质”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及餐厅管理技术领域，尤其涉及一种餐厅叫号方法、装置、服务器及存储介质。
背景技术
随着人们生活水平的提高，越来越多的顾客习惯在餐厅就餐，以享受餐厅提供的美味佳肴。为了便于顾客就餐，许多餐厅都使用现场排号系统，顾客取号后，通过显示屏或者通过关注餐厅公众号可以知道大致的排队情况。
实践中发现，虽然目前的餐厅使用现场排号系统给顾客带来了极大便利，但是，在就餐过程中，服务员需要关注顾客的用餐情况。当服务员确定某个顾客用餐完毕后，通知其他服务人员收拾餐桌，然后通知前台有空余餐桌可以就坐，前台再通过现场排号系统通知当前排在前面的顾客就坐用餐。由于餐厅顾客较多，服务人员数量有限，不可避免地会出现差错，比如没有及时发现就餐完毕的餐桌，导致没有及时清理餐桌，使得当前等待的顾客等待时间较长，放弃排队等。可见，目前的这种就餐方式，使得餐厅的排队就餐效率较低。
发明内容
鉴于以上内容，有必要提供一种餐厅叫号方法、装置、服务器及存储介质，能够提高餐厅的排队就餐效率。
本发明的第一方面提供一种餐厅叫号方法，所述方法包括：
当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；
生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员；
当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；
根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客；
通知所述第一顾客在所述目标餐桌上就餐。
在一种可能的实现方式中，所述排队队列信息包括多个排队队列，所述根 据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客包括：
根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
在一种可能的实现方式中，所述方法还包括：
若所述排队队列中不存在与所述餐桌类型匹配的目标队列，根据所述餐桌信息，生成餐桌更换指令；
将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客；
当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。
在一种可能的实现方式中，所述通知所述第一顾客在所述目标餐桌上就餐之后，所述方法还包括：
判断在预设时间内是否接收到所述第一顾客的确认就餐指令；
若在预设时间内未接收到所述第一顾客的确认就餐指令，根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第二顾客；
通知所述第二顾客在所述目标餐桌上就餐。
在一种可能的实现方式中，所述生成针对所述目标餐桌的清理指令之后，以及所述将所述清理指令发送给目标服务人员之前，所述方法还包括：
确定所述目标餐桌所属的区域；
根据所述目标餐桌所属的区域，确定负责所述区域的多个服务人员；
从多个所述服务人员中确定当前处于空闲状态的目标服务人员。
在一种可能的实现方式中，所述通知所述第一顾客在所述目标餐桌上就餐包括：
获取所述第一顾客的当前地理位置；
判断所述当前地理位置是否属于餐厅范围区域；
若所述当前地理位置属于餐厅范围区域，通过音频设备通知所述第一顾客在所述目标餐桌上就餐；或
若所述当前地理位置不属于餐厅范围区域，向所述第一顾客发送就餐通知消息。
本发明的第二方面提供一种餐厅叫号装置，所述装置包括：
获取模块，用于当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；
生成模块，用于生成针对所述目标餐桌的清理指令；
发送模块，用于将所述清理指令发送给目标服务人员；
所述获取模块，还用于当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；
第一确定模块，用于根据所述餐桌信息，从所述排队队列信息中的所有等 待顾客中确定第一顾客；
通知模块，用于通知所述第一顾客在所述目标餐桌上就餐。
在一种可能的实现方式中，所述排队队列信息包括多个排队队列，所述第一确定模块包括：
确定子模块，用于根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
判断子模块，用于判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
所述确定子模块，还用于若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
本发明的第三方面提供一种服务器，所述服务器包括处理器和存储器，所述处理器用于执行所述存储器中存储的计算机程序时实现所述的餐厅叫号方法。
本发明的第四方面提供一种计算机可读存储介质，所述计算机可读存储介质上存储有计算机程序，所述计算机程序被处理器执行时实现所述的餐厅叫号方法。
由以上技术方案，本发明中，可以实时检测所有餐桌的用餐情况，当检测到目标餐桌的顾客就餐完毕时，可以立即通知相关的服务人员对目标餐桌进行清理工作，清扫完成后，系统即可通知顾客就餐，不需要服务人员时刻关注用餐情况，也不需要服务人员告知前台和顾客，从而可以在第一时间通知顾客用餐，减少了顾客的排队时间，同时，提高了餐厅的排队就餐效率。
附图说明
图1是本发明公开的一种餐厅叫号方法的较佳实施例的流程图。
图2是本发明公开的一种餐厅叫号装置的较佳实施例的功能模块图。
图3是本发明实现餐厅叫号方法的较佳实施例的服务器的结构示意图。
具体实施方式
下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本发明保护的范围。
除非另有定义，本文所使用的所有的技术和科学术语与属于本发明的技术领域的技术人员通常理解的含义相同。本文中在本发明的说明书中所使用的术语只是为了描述具体的实施例的目的，不是旨在于限制本发明。
为使本发明的上述目的、特征和优点能够更加明显易懂，下面结合附图和具体实施方式对本发明作进一步详细的说明。
本发明实施例的餐厅叫号方法应用在服务器中，也可以应用在服务器和通过网络与所述服务器进行连接的电子设备所构成的硬件环境中，由服务器和电 子设备共同执行。网络包括但不限于：广域网、城域网或局域网。
其中，服务器可以是指能对网络中其它设备(如电子设备)提供服务的计算机系统。
所述电子设备是一种能够按照事先设定或存储的指令，自动进行数值计算和/或信息处理的设备，其硬件包括但不限于微处理器、专用集成电路(ASIC)、现场可编程门阵列(FPGA)、数字处理器(DSP)、嵌入式设备等。所述电子设备还可包括网络设备和/或用户设备。其中，所述网络设备包括但不限于单个网络服务器、多个网络服务器组成的服务器组或基于云计算(Cloud Computing)的由大量主机或网络服务器构成的云。所述用户设备包括但不限于任何一种可与用户通过键盘、鼠标、遥控器、触摸板或声控设备等方式进行人机交互的电子产品，例如，个人计算机、平板电脑、智能手机、个人数字助理PDA等。
请参见图1，图1是本发明公开的一种餐厅叫号方法的较佳实施例的流程图。其中，根据不同的需求，该流程图中步骤的顺序可以改变，某些步骤可以省略。
S11、当检测到目标餐桌的顾客就餐完毕时，服务器获取所述目标餐桌的餐桌信息。
其中，所述餐桌信息包括但不限于：餐桌的编号、餐桌的具体位置、餐桌的类型等。所述餐桌信息可以预先保存在数据库中。
其中，所述目标餐桌是指当前顾客就餐完毕的餐桌。
本发明实施例中，当检测到目标餐桌的顾客用餐完毕时，可以获取所述目标餐桌的餐桌信息，
可选的，当检测到顾客完成用餐结算时，可以确定顾客用餐完毕，也可以在顾客完成用餐结算，并离开了餐厅时，确定顾客用餐完毕，还可以由顾客通过移动终端或者餐厅内的电子终端主动发送用餐完毕指令，确定顾客用餐完毕，可以根据实际的场景选择不同的方式确定顾客用餐完毕。
S12、服务器生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员。
其中，所述清理指令用于指示服务人员清理所述目标餐桌。
本发明实施例中，所述目标餐桌的顾客就餐完毕后，所述目标餐桌需要被清理干净，才可以被其他顾客使用，因此，需要生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员，让服务人员去清理所述目标餐桌。可见，当检测到目标餐桌的顾客就餐完毕时，即可通知服务人员清理餐桌，可以及时通知服务人员清理餐桌，使得餐桌在短时间内可以供其他顾客使用，减少其他顾客的等待时间。
作为一种可选的实施方式，所述生成针对所述目标餐桌的清理指令之后，以及所述将所述清理指令发送给目标服务人员之前，所述方法还包括：
确定所述目标餐桌所属的区域；
根据所述目标餐桌所属的区域，确定负责所述区域的多个服务人员；
从多个所述服务人员中确定当前处于空闲状态的目标服务人员。
在该可选的实施方式中，餐厅可以划分为不同的区域，每个区域会分配有对应的服务人员来负责，可以让服务人员只关注自己负责的区域，这样可以快速回应顾客的要求，因此，需要确定所述目标餐桌所属的区域，以确定负责所述目标餐桌的服务人员；但是每个服务人员在不同的时刻可能处于不同的状态，其中，所述状态包括工作状态和空闲状态，只有处于空闲状态的服务人员才方便去处理新的任务，因此，还需要从负责所述区域的多个服务人员中确定当前处于空闲状态的目标服务人员，可选的，可以通过是否接收到所述区域的多个服务人员的手持终端发送的空闲指令来判断多个所述服务人员中是否存在空闲的目标服务人员。可选的，还可以通过设置在餐厅内的各个监控摄像头来检测所述区域的多个服务人员中是否存在空闲的目标服务人员。
通过该可选的实施方式中，可以使目标餐桌被及时清理，在最快的时间内可以被其他顾客使用，提高了餐厅的就餐效率。
可选的，当所述目标餐桌所属的区域没有处于空闲状态的目标服务人员时，可以从负责其他区域的多个服务人员中确定当前处于空闲状态的目标服务人员。
可选的，还可以对服务人员的各项任务设置对应的优先度。当负责所述目标餐桌所属的区域的服务人员都处于工作状态时，或，餐厅内所有服务人员都处于工作状态时；获取每个服务人员当前处理的任务的第一优先度以及清理所述目标餐桌任务的第二优先度，可以将所述第一优先度低于所述第二优先度的服务人员确定为目标服务人员。
S13、当接收到针对所述清理指令返回的第一确认指令时，服务器获取当前等待就餐的排队队列信息。
其中，所述排队队列信息包括多个排队队列。
其中，不同的排队队列对应不同的就餐需求，顾客可以根据自身的就餐需求来选择排队队列，其中，每个所述排队队列包括至少一个等待顾客，当一个排队队列没有等待顾客时，该队列会被删除，当一个顾客需要在一个新可选的排队队列排队但该排队队列并不存在时，则会增加一个新的排队队列。
本发明实施例中，当所述目标服务人员清理完所述目标餐桌时，需要对所述清理指令返回第一确认指令，表示所述目标餐桌已被清理完毕，所述目标餐桌可以被其他顾客使用。这时，就可以将所述目标餐桌分配给在排队队列的等待顾客，因为有多个不同的排队队列，每个排队队列都有至少一个等待顾客，所以，在确定被叫号的等待顾客之前，需要获取所有的排队队列。
S14、服务器根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客。
其中，所述第一顾客是指当前获得系统分配的所述目标餐桌的等待顾客，即当前被叫号的顾客。
本发明实施例中，不同的等待顾客的就餐需求可能不相同，因此，可以根据所述餐桌信息，从多个所述排队队列的所有等待顾客中确定所述目标餐桌符合其就餐需求的顾客，再按照预设的规则确定所述第一顾客。可见，当所述目标餐桌被清理完毕后，可以立刻从所有等待顾客中确定前往用餐的顾客，提高餐厅的就餐效率。
作为一种可选的实施方式，所述排队队列信息包括多个排队队列，所述根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客包括：
根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
其中，所述餐桌的类型可以按照就坐的人数分为2人桌、3人桌等、也可以按照环境是否封闭分为包厢和非包厢、还可以结合起来分为3人桌包厢等，本发明对此不做具体限定。
其中，所述目标队列是指与所述餐桌类型匹配的排队队列。
在该可选的实施方式中，不同的排队队列是按照餐桌类型来区分的，顾客根据自己的就餐需求确定自己需要的餐桌类型，再根据所述自己需要的餐桌类型来选择排队队列。因此，可以先根据所述餐桌信息，确定所述目标餐桌的餐桌类型，再判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；队列里的等待顾客是按照排队的时间顺序排队的，若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。可见，在存在与所述餐桌类型匹配的排队队列时，可以快速确定所述第一顾客。
作为一种可选的实施方式，所述方法还包括：
若所述排队队列中不存在与所述餐桌类型匹配的目标队列，根据所述餐桌信息，生成餐桌更换指令；
将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客；
当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。
其中，所述餐桌更换指令用于将当前没有等待顾客的所述目标餐桌的餐桌信息告知当前所有的等待顾客，并提示顾客是否需要更换餐桌。
优选的，可以预先设置发送所述餐桌更换指令的间隔时间(比如30秒、1分钟等)，先将所述餐桌更换指令发送给多个所述排队队列中排在最前面的等待顾客，在所述间隔时间后，若未接收到任何确认指令，可以再将所述餐桌更换指令发送给多个所述排队队列中排在前面第二位的顾客，以此类推，直到接收到确认指令，将所述目标餐桌分配下去。
其中，所述第二确认指令是指顾客更换餐桌，选择所述目标餐桌而返回的确认指令。
在该可选的实施方式中，因为顾客的就餐需求可能发生改变，比如，顾客排的是3人桌的排队队列，可能临时来了一个朋友，这时可能需要重新选择排队队列，选择4人桌的排队队列；这个时候，如果空出了一个没有等待顾客的4人桌，并及时告知顾客的话，顾客可以更换餐桌去就餐，可以提高顾客的用餐体验，也节约顾客的等待时间；顾客的实际就餐情况可能跟就餐需求不一致，比如，顾客排的是3人桌，但实际的就餐人数是2人，这时，如果空出一个没有等待顾客的2人桌，并及时告知顾客，顾客可以更换餐桌，选择2人桌去就餐。所以，若所述排队队列中不存在与所述餐桌类型匹配的目标队列，即所述目标餐桌没有等待顾客，可以根据所述餐桌信息，生成餐桌更换指令，并将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客，当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。可见，该可选的实施方式可以及时将没有等待顾客的餐桌分配给顾客，提高了餐桌的就餐效率，也为需要更换餐桌的顾客提供了一定的便利，让需要更换餐桌的顾客可以及时知道可以更换的餐桌，提高了顾客的用餐体验。
S15、服务器通知所述第一顾客在所述目标餐桌上就餐。
本发明实施例中，可以使用餐厅区域的音频设备播报语音通知所述第一顾客在所述目标餐桌上就餐，也可以将通知内容显示在排队区域的电子显示屏上，还可以发送通知消息至所述第一顾客的移动终端等，可以通过多种方式及时通知所述第一顾客在所述目标餐桌上就餐；确保顾客可以及时获取排队叫号信息，提高顾客的排队用餐体验。
具体的，所述通知所述第一顾客在所述目标餐桌上就餐包括：
获取所述第一顾客的当前地理位置；
判断所述当前地理位置是否属于餐厅范围区域；
若所述当前地理位置属于餐厅范围区域，通过音频设备通知所述第一顾客在所述目标餐桌上就餐；或
若所述当前地理位置不属于餐厅范围区域，向所述第一顾客发送就餐通知消息。
其中，所述餐厅范围区域，是指餐厅附近的区域，可以是餐厅附近50米以内，也可以是餐厅附近100米以内等，这个范围是可以设置的。其中，所述通知消息用于指示顾客前往目标餐桌就餐，可以包括餐桌信息，也可以包括导航信息。
在该可选的实施方式中，可以向所述第一顾客的移动终端请求获取所述第一顾客的当前地理位置，其中，所述地理位置可以为经度和纬度；然后判断所述当前地理位置是否属于餐厅范围区域，可以将餐厅中间位置的经度确定为餐厅的经度，将餐厅中间位置的纬度确定为餐厅的纬度，服务器可以根据餐厅的经度和纬度，以及根据所述第一顾客所处当前地理位置的经度和纬 度，计算出所述第一顾客和餐厅之间的第一距离，若所述第一距离小于预设的第二距离(可以从餐厅中间位置预设一个第二距离，服务器确定与餐厅中间位置为圆心、第二距离为半径构成的圆形区域为餐厅范围区域)，则确定所述第一顾客的当前地理位置属于餐厅范围区域；若所述当前地理位置属于餐厅范围区域，可以通过餐厅范围区域的音频设备播报语音消息来通知所述第一顾客在所述目标餐桌上就餐；若所述当前地理位置不属于餐厅范围区域，则通过餐厅范围区域的音频设备是通知不到所述第一顾客的，可以将所述就餐通知消息发送至所述第一顾客的移动终端。可见，根据顾客所在的位置，选择恰当的通知方式，可以及时通知顾客，提高顾客的体验。
作为一种可选的实施方式，步骤S15之后，所述方法还包括：
判断在预设时间内是否接收到所述第一顾客的确认就餐指令；
若在预设时间内未接收到所述第一顾客的确认就餐指令，根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第二顾客；
通知所述第二顾客在所述目标餐桌上就餐。
其中，所述第二顾客是指当前获得系统重新分配的所述目标餐桌的等待顾客，即当前被重新叫号的顾客。
在该可选的实施方式中，因为顾客可能临时有事情而不能就餐，但并没有取消排队，所以，需要判断在预设时间内是否接收到所述第一顾客的确认就餐指令；若在预设时间内未接收到所述第一顾客的确认就餐指令，表明所述第一顾客在忙其它的事情而不能就餐，这种情况下可以默认所述第一顾客取消就餐，可以将所述第一顾客从排队队列中删除，这时再根据所述餐桌信息，从多个所述排队队列的所有等待顾客中确定第二顾客，通知所述第二顾客在所述目标餐桌上就餐。可见，在确认当前不能就餐但是没有取消排队的顾客后，可以重新确定叫号就餐顾客，避免所述目标餐桌没有顾客前往就餐，提高了餐厅的就餐效率，同时，及时重新叫号，提高了顾客的体验。
其中，确定顾客确认就餐的方式可以有多种，通过接收到所述第一顾客的确认就餐指令来确定第一顾客确认就餐只是其中的一种方式，还可以检测第一顾客的位置信息，当第一顾客已经到达所述目标餐桌的位置时，确定第一顾客确认就餐，或者，还可以在第一顾客主动发送确认就餐指令时，确定第一顾客确认就餐，或者，还可以在第一顾客进行订单操作时，确定第一顾客确认就餐，等等，本发明实施例不做限定。
可选的，所述第一顾客可以输入取消就餐指令并发送给系统，当系统接收到所述取消就餐指令时，确定所述第一顾客取消就餐。
在图1所描述的方法流程中，可以实时检测所有餐桌的用餐情况，当检测到目标餐桌的顾客就餐完毕时，可以立即通知相关的服务人员对目标餐桌进行清理工作，清扫完成后，系统即可通知顾客就餐，不需要服务人员时刻关注用餐情况，也不需要服务人员告知前台和顾客，从而可以在第一时间通知顾客用餐，减少了顾客的排队时间，同时，提高了餐厅的排队就餐效率。
以上所述，仅是本发明的具体实施方式，但本发明的保护范围并不局限于 此，对于本领域的普通技术人员来说，在不脱离本发明创造构思的前提下，还可以做出改进，但这些均属于本发明的保护范围。
请参见图2，图2是本发明公开的一种餐厅叫号装置的较佳实施例的功能模块图。
在一些实施例中，所述餐厅叫号装置运行于服务器中。所述餐厅叫号装置可以包括多个由程序代码段所组成的功能模块。所述餐厅叫号装置中的各个程序段的程序代码可以存储于存储器中，并由至少一个处理器所执行，以执行图1所描述的餐厅叫号方法中的部分或全部步骤。
本实施例中，所述餐厅叫号装置根据其所执行的功能，可以被划分为多个功能模块。所述功能模块可以包括：获取模块201、生成模块202、发送模块203、第一确定模块204及通知模块205。本发明所称的模块是指一种能够被至少一个处理器所执行并且能够完成固定功能的一系列计算机程序段，其存储在存储器中。
获取模块201，用于当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；
其中，所述餐桌信息包括但不限于：餐桌的编号、餐桌的具体位置、餐桌的类型等。所述餐桌信息可以预先保存在数据库中。
其中，所述目标餐桌是指当前顾客就餐完毕的餐桌。
本发明实施例中，当检测到目标餐桌的顾客用餐完毕时，可以获取所述目标餐桌的餐桌信息，
可选的，当检测到顾客完成用餐结算时，可以确定顾客用餐完毕，也可以在顾客完成用餐结算，并离开了餐厅时，确定顾客用餐完毕，还可以由顾客通过移动终端或者餐厅内的电子终端主动发送用餐完毕指令，确定顾客用餐完毕，可以根据实际的场景选择不同的方式确定顾客用餐完毕。
生成模块202，用于生成针对所述目标餐桌的清理指令；
其中，所述清理指令用于指示服务人员清理所述目标餐桌。
本发明实施例中，所述目标餐桌的顾客就餐完毕后，所述目标餐桌需要被清理干净，才可以被其他顾客使用，因此，需要生成针对所述目标餐桌的清理指令，以指示服务人员清理所述目标餐桌。
发送模块203，用于将所述清理指令发送给目标服务人员；
本发明实施例中，将所述清理指令发送给目标服务人员，让服务人员去清理所述目标餐桌。可见，当检测到目标餐桌的顾客就餐完毕时，即可通知服务人员清理餐桌，可以及时通知服务人员清理餐桌，使得餐桌在短时间内可以供其他顾客使用，减少其他顾客的等待时间。
所述获取模块201，还用于当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；
其中，所述排队队列信息包括多个排队队列。
其中，不同的排队队列对应不同的就餐需求，顾客可以根据自身的就餐 需求来选择排队队列，其中，每个所述排队队列包括至少一个等待顾客，当一个排队队列没有等待顾客时，该队列会被删除，当一个顾客需要在一个新可选的排队队列排队但该排队队列并不存在时，则会增加一个新的排队队列。
本发明实施例中，当所述目标服务人员清理完所述目标餐桌时，需要对所述清理指令返回第一确认指令，表示所述目标餐桌已被清理完毕，所述目标餐桌可以被其他顾客使用。这时，就可以将所述目标餐桌分配给在排队队列的等待顾客，因为有多个不同的排队队列，每个排队队列都有至少一个等待顾客，所以，在确定被叫号的等待顾客之前，需要获取所有的排队队列。
第一确定模块204，用于根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客；
其中，所述第一顾客是指当前获得系统分配的所述目标餐桌的等待顾客，即当前被叫号的顾客。
本发明实施例中，不同的等待顾客的就餐需求可能不相同，因此，可以根据所述餐桌信息，从多个所述排队队列的所有等待顾客中确定所述目标餐桌符合其就餐需求的顾客，再按照预设的规则确定所述第一顾客。可见，当所述目标餐桌被清理完毕后，可以立刻从所有等待顾客中确定前往用餐的顾客，提高餐厅的就餐效率。
通知模块205，用于通知所述第一顾客在所述目标餐桌上就餐。
本发明实施例中，可以使用餐厅区域的音频设备播报语音通知所述第一顾客在所述目标餐桌上就餐，也可以将通知内容显示在排队区域的电子显示屏上，还可以发送通知消息至所述第一顾客的移动终端等，可以通过多种方式及时通知所述第一顾客在所述目标餐桌上就餐；确保顾客可以及时获取排队叫号信息，提高顾客的排队用餐体验。
作为一种可选的实施方式，所述排队队列信息包括多个排队队列，所述第一确定模块204包括：
确定子模块，用于根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
判断子模块，用于判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
所述确定子模块，还用于若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
其中，所述餐桌的类型可以按照就坐的人数分为2人桌、3人桌等、也可以按照环境是否封闭分为包厢和非包厢、还可以结合起来分为3人桌包厢等，本发明对此不做具体限定。
其中，所述目标队列是指与所述餐桌类型匹配的排队队列。
在该可选的实施方式中，不同的排队队列是按照餐桌类型来区分的，顾客根据自己的就餐需求确定自己需要的餐桌类型，再根据所述自己需要的餐桌类型来选择排队队列。因此，可以先根据所述餐桌信息，确定所述目标餐桌的餐桌类型，再判断多个所述排队队列中是否存在与所述餐桌类型匹配的 目标队列；队列里的等待顾客是按照排队的时间顺序排队的，若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。可见，在存在与所述餐桌类型匹配的排队队列时，可以快速确定所述第一顾客。
作为一种可选的实施方式，所述生成模块202，还用于若所述排队队列中不存在与所述餐桌类型匹配的目标队列，根据所述餐桌信息，生成餐桌更换指令；
所述发送模块203，还用于将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客；
所述第一确定模块204，还用于当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。
其中，所述餐桌更换指令用于将当前没有等待顾客的所述目标餐桌的餐桌信息告知当前所有的等待顾客，并提示顾客是否需要更换餐桌。
优选的，可以预先设置发送所述餐桌更换指令的间隔时间(30秒、1分钟等)，先将所述餐桌更换指令发送给多个所述排队队列中排在最前面的等待顾客，在所述间隔时间后，再将所述餐桌更换指令发送给多个所述排队队列中排在前面第二位的顾客。
其中，所述第二确认指令是指顾客更换餐桌，选择所述目标餐桌而返回的确认指令。
在该可选的实施方式中，因为顾客的就餐需求可能发生改变，比如，顾客排的是3人桌的排队队列，可能临时来了一个朋友，这时可能需要重新选择排队队列，选择4人桌的排队队列；这个时候，如果空出了一个没有等待顾客的4人桌，并及时告知顾客的话，顾客可以更换餐桌去就餐，可以提高顾客的用餐体验，也节约顾客的等待时间；顾客的实际就餐情况可能跟就餐需求不一致，比如，顾客排的是3人桌，但实际的就餐人数是2人，这时，如果空出一个没有等待顾客的2人桌，并及时告知顾客，顾客可以更换餐桌，选择2人桌去就餐。所以，若所述排队队列中不存在与所述餐桌类型匹配的目标队列，即所述目标餐桌没有等待顾客，可以根据所述餐桌信息，生成餐桌更换指令，并将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客，当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。可见，该可选的实施方式可以及时将没有等待顾客的餐桌分配给顾客，提高了餐桌的就餐效率，也为需要更换餐桌的顾客提供了一定的便利，让需要更换餐桌的顾客可以及时知道可以更换的餐桌，提高了顾客的用餐体验。
作为一种可选的实施方式，所述餐厅叫号装置还包括：
判断模块，用于在所述通知模块205通知所述第一顾客在所述目标餐桌上就餐之后，判断在预设时间内是否接收到所述第一顾客的确认就餐指令；
所述第一确定模块204，还用于若在预设时间内未接收到所述第一顾客 的确认就餐指令，根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第二顾客；
所述通知模块205，还用于通知所述第二顾客在所述目标餐桌上就餐。
其中，所述第二顾客是指当前获得系统重新分配的所述目标餐桌的等待顾客，即当前被重新叫号的顾客。
在该可选的实施方式中，因为顾客可能临时有事情而不能就餐，但并没有取消排队，所以，需要判断在预设时间内是否接收到所述第一顾客的确认就餐指令；若在预设时间内未接收到所述第一顾客的确认就餐指令，表明所述第一顾客在忙其它的事情而不能就餐；将所述第一顾客从排队队列中删除，这时再根据所述餐桌信息，从多个所述排队队列的所有等待顾客中确定第二顾客，通知所述第二顾客在所述目标餐桌上就餐。可见，在确认当前不能就餐但是没有取消排队的顾客后，可以重新确定叫号就餐顾客，避免所述目标餐桌没有顾客前往就餐，提高了餐厅的就餐效率，同时，及时重新叫号，提高了顾客的体验。
其中，确定顾客确认就餐的方式有多种，通过接收到所述第一顾客的确认就餐指令来确定顾客确认就餐只是其中的一种方式，还可以检测顾客的位置信息，当顾客已经到达所述目标餐桌的位置时，确定顾客确认就餐，可以由顾客主动发送确认就餐指令，确定顾客确认就餐，可以在顾客进行订单操作时，确定顾客确认就餐，等等。
可选的，所述第一顾客可以输入取消就餐指令并发送给系统，当系统接收到所述取消就餐指令时，确定所述第一顾客取消就餐。
作为一种可选的实施方式，所述餐厅叫号装置还包括：
第二确定模块，用于在所述生成模块202生成针对所述目标餐桌的清理指令之后，以及所述发送模块203将所述清理指令发送给目标服务人员之前，确定所述目标餐桌所属的区域；
所述第二确定模块，还用于根据所述目标餐桌所属的区域，确定负责所述区域的多个服务人员；
所述第二确定模块，还用于从多个所述服务人员中确定当前处于空闲状态的目标服务人员。
在该可选的实施方式中，餐厅可以划分为不同的区域，每个区域会分配有对应的服务人员来负责，可以让服务人员只关注自己负责的区域，这样可以快速回应顾客的要求，因此，需要确定所述目标餐桌所属的区域，以确定负责所述目标餐桌的服务人员；但是每个服务人员在不同的时刻可能处于不同的状态，其中，所述状态包括工作状态和空闲状态，只有处于空闲状态的服务人员才方便去处理新的任务，因此，还需要从负责所述区域的多个服务人员中确定当前处于空闲状态的目标服务人员。这样，可以使目标餐桌被及时清理，在最快的时间内可以被其他顾客使用，提高了餐厅的就餐效率。
可选的，当所述目标餐桌所属的区域没有处于空闲状态的目标服务人员时，可以从负责其他区域的多个服务人员中确定当前处于空闲状态的目标服 务人员。
其中，可以对服务人员的各项任务设置对应的优先度。可选的，当负责所述目标餐桌所属的区域的服务人员都处于工作状态时，或，餐厅内所有服务人员都处于工作状态时；获取服务人员当前处理的任务的第一优先度以及清理所述目标餐桌任务的第二优先度，确定所述第一优先度低于所述第二优先度的服务人员为目标服务人员。
作为一种可选的实施方式，所述通知模块205通知所述第二顾客在所述目标餐桌上就餐的方式具体为：
获取所述第一顾客的当前地理位置；
判断所述当前地理位置是否属于餐厅范围区域；
若所述当前地理位置属于餐厅范围区域，通过音频设备通知所述第一顾客在所述目标餐桌上就餐；或
若所述当前地理位置不属于餐厅范围区域，向所述第一顾客发送就餐通知消息。
其中，所述餐厅范围区域，是指餐厅附近的区域，可以是餐厅附近50米以内，也可以是餐厅附件100米以内等，这个范围是可以设置的。
其中，所述通知消息用于指示顾客前往目标餐桌就餐，可以包括餐桌信息，也可以包括导航信息。
在该可选的实施方式中，可以向所述第一顾客的移动终端请求获取所述第一顾客的当前地理位置，其中，所述地理位置可以为经度和纬度；然后判断所述当前地理位置是否属于餐厅范围区域，可以将餐厅中间位置的经度确定为餐厅的经度，将餐厅中间位置的纬度确定为餐厅的纬度，服务器可以根据餐厅的经度和纬度，以及根据所述第一顾客的经度和纬度，计算出所述第一顾客和餐厅之间的第一距离，若所述第一距离小于预设的第二距离(可以从餐厅中间位置预设一个第二距离，服务器确定与餐厅中间位置为圆心、第二距离为半径构成的圆形区域为餐厅范围区域)，则确定所述第一顾客的当前地理位置属于餐厅范围区域；若所述当前地理位置属于餐厅范围区域，可以通过餐厅范围区域的音频设备播报语音消息来通知所述第一顾客在所述目标餐桌上就餐；若所述当前地理位置不属于餐厅范围区域，则通过餐厅范围区域的音频设备是通知不到所述第一顾客的，可以将所述就餐通知消息发送至所述第一顾客的移动终端。可见，根据顾客所在的位置，选择恰当的通知方式，可以及时通知顾客，提高顾客的体验。
在图2所描述的餐厅叫号装置中，当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；进一步地，生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员；当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；更进一步地，根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客；最后，通知所述第一顾客在所述目标餐桌上就餐。可见，本发明中，可以实时检测所有餐桌的用餐情况，当检测到目标餐桌的顾客就餐完毕时，可以立 即通知相关的服务人员对目标餐桌进行清理工作，清扫完成后，系统即可通知顾客就餐，不需要服务人员时刻关注用餐情况，也不需要服务人员告知前台和顾客，从而可以在第一时间通知顾客用餐，减少了顾客的排队时间，同时，提高了餐厅的排队就餐效率。
如图3所示，图3是本发明实现餐厅叫号方法的较佳实施例的服务器的结构示意图。所述服务器3包括存储器31、至少一个处理器32、存储在所述存储器31中并可在所述至少一个处理器32上运行的计算机程序33及至少一条通讯总线34。
本领域技术人员可以理解，图3所示的示意图仅仅是服务器3的示例，并不构成对服务器3的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件，例如所述服务器3还可以包括输入输出设备、网络接入设备等。
所述至少一个处理器32可以是中央处理单元(Central Processing Unit，CPU)，还可以是其他通用处理器、数字信号处理器(Digital Signal Processor，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现场可编程门阵列(Field-Programmable Gate Array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。该处理器32可以是微处理器或者该处理器32也可以是任何常规的处理器等，所述处理器32是所述服务器3的控制中心，利用各种接口和线路连接整个服务器3的各个部分。
所述存储器31可用于存储所述计算机程序33和/或模块/单元，所述处理器32通过运行或执行存储在所述存储器31内的计算机程序和/或模块/单元，以及调用存储在存储器31内的数据，实现所述服务器3的各种功能。所述存储器31可主要包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的应用程序(比如声音播放功能、图像播放功能等)等；存储数据区可存储根据服务器3的使用所创建的数据(比如音频数据等)等。此外，存储器31可以包括非易失性存储器，例如硬盘、内存、插接式硬盘，智能存储卡(Smart Media Card，SMC)，安全数字(Secure Digital，SD)卡，闪存卡(Flash Card)、至少一个磁盘存储器件、闪存器件、或其他非易失性固态存储器件。
结合图1，所述服务器3中的所述存储器31存储多个指令以实现一种餐厅叫号方法，所述处理器32可执行所述多个指令从而实现：
当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；
生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员；
当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；
根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客；
通知所述第一顾客在所述目标餐桌上就餐。
在一种可选的实施方式中，所述排队队列信息包括多个排队队列，所述根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客包括：
根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
在一种可选的实施方式中，所述处理器32可执行所述多个指令从而实现：
若所述排队队列中不存在与所述餐桌类型匹配的目标队列，根据所述餐桌信息，生成餐桌更换指令；
将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客；
当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。
在一种可选的实施方式中，所述通知所述第一顾客在所述目标餐桌上就餐之后，所述处理器32可执行所述多个指令从而实现：
判断在预设时间内是否接收到所述第一顾客的确认就餐指令；
若在预设时间内未接收到所述第一顾客的确认就餐指令，根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第二顾客；
通知所述第二顾客在所述目标餐桌上就餐。
在一种可选的实施方式中，所述生成针对所述目标餐桌的清理指令之后，以及所述将所述清理指令发送给目标服务人员之前，所述处理器32可执行所述多个指令从而实现：
确定所述目标餐桌所属的区域；
根据所述目标餐桌所属的区域，确定负责所述区域的多个服务人员；
从多个所述服务人员中确定当前处于空闲状态的目标服务人员。
在一种可选的实施方式中，所述通知所述第一顾客在所述目标餐桌上就餐包括：
获取所述第一顾客的当前地理位置；
判断所述当前地理位置是否属于餐厅范围区域；
若所述当前地理位置属于餐厅范围区域，通过音频设备通知所述第一顾客在所述目标餐桌上就餐；或
若所述当前地理位置不属于餐厅范围区域，向所述第一顾客发送就餐通知消息。
具体地，所述处理器32对上述指令的具体实现方法可参考图1对应实施例中相关步骤的描述，在此不赘述。
在图3所描述的服务器3中，可以实时检测所有餐桌的用餐情况，当检测到目标餐桌的顾客就餐完毕时，可以立即通知相关的服务人员对目标餐桌 进行清理工作，清扫完成后，系统即可通知顾客就餐，不需要服务人员时刻关注用餐情况，也不需要服务人员告知前台和顾客，从而可以在第一时间通知顾客用餐，减少了顾客的排队时间，同时，提高了餐厅的排队就餐效率。
所述服务器3集成的模块/单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本发明实现上述实施例方法中的全部或部分流程，也可以通过计算机程序来指令相关的硬件来完成，所述的计算机程序可存储于一计算机可读存储介质中，该计算机程序在被处理器执行时，可实现上述各个方法实施例的步骤。其中，所述计算机程序包括计算机程序代码，所述计算机程序代码可以为源代码形式、对象代码形式、可执行文件或某些中间形式等。所述计算机可读介质可以包括：能够携带所述计算机程序代码的任何实体或装置、记录介质、U盘、移动硬盘、磁碟、光盘、计算机存储器、只读存储器(ROM，Read-Only Memory)。
在本发明所提供的几个实施例中，应该理解到，所揭露的系统，装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述模块的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式。
所述作为分离部件说明的模块可以是或者也可以不是物理上分开的，作为模块显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。
另外，在本发明各个实施例中的各功能模块可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用硬件加软件功能模块的形式实现。
对于本领域技术人员而言，显然本发明不限于上述示范性实施例的细节，而且在不背离本发明的精神或基本特征的情况下，能够以其他的具体形式实现本发明。因此，无论从哪一点来看，均应将实施例看作是示范性的，而且是非限制性的，本发明的范围由所附权利要求而不是上述说明限定，因此旨在将落在权利要求的等同要件的含义和范围内的所有变化涵括在本发明内。不应将权利要求中的任何附关联图标记视为限制所涉及的权利要求。此外，显然“包括”一词不排除其他单元或步骤，单数不排除复数。系统权利要求中陈述的多个单元或装置也可以由一个单元或装置通过软件或者硬件来实现。第二等词语用来表示名称，而并不表示任何特定的顺序。
最后应说明的是，以上实施例仅用以说明本发明的技术方案而非限制，尽管参照较佳实施例对本发明进行了详细说明，本领域的普通技术人员应当理解，可以对本发明的技术方案进行修改或等同替换，而不脱离本发明技术方案的精神和范围。

Claims (10)

  1. 一种餐厅叫号方法，其特征在于，所述方法包括：
    当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；
    生成针对所述目标餐桌的清理指令，并将所述清理指令发送给目标服务人员；
    当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；
    根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客；
    通知所述第一顾客在所述目标餐桌上就餐。
  2. 根据权利要求1所述的餐厅叫号方法，其特征在于，所述排队队列信息包括多个排队队列，所述根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客包括：
    根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
    判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
    若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
  3. 根据权利2所述的餐厅叫号方法，其特征在于，所述餐厅叫号方法还包括：
    若所述排队队列中不存在与所述餐桌类型匹配的目标队列，根据所述餐桌信息，生成餐桌更换指令；
    将所述餐桌更换指令发送给多个所述排队队列的所有等待顾客；
    当接收到针对所述餐桌更换指令返回的第二确认指令时，将发送所述第二确认指令的等待顾客确定为第一顾客。
  4. 根据权利要求1所述的餐厅叫号方法，其特征在于，所述通知所述第一顾客在所述目标餐桌上就餐之后，所述餐厅叫号方法还包括：
    判断在预设时间内是否接收到所述第一顾客的确认就餐指令；
    若在预设时间内未接收到所述第一顾客的确认就餐指令，根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第二顾客；
    通知所述第二顾客在所述目标餐桌上就餐。
  5. 根据权利要求1至4中任一项所述的餐厅叫号方法，其特征在于，所述生成针对所述目标餐桌的清理指令之后，以及所述将所述清理指令发送给目标服务人员之前，所述餐厅叫号方法还包括：
    确定所述目标餐桌所属的区域；
    根据所述目标餐桌所属的区域，确定负责所述区域的多个服务人员；
    从多个所述服务人员中确定当前处于空闲状态的目标服务人员。
  6. 根据权利要求1至4中任一项所述的餐厅叫号方法，其特征在于，所述通知所述第一顾客在所述目标餐桌上就餐包括：
    获取所述第一顾客的当前地理位置；
    判断所述当前地理位置是否属于餐厅范围区域；
    若所述当前地理位置属于餐厅范围区域，通过音频设备通知所述第一顾客在所述目标餐桌上就餐；或
    若所述当前地理位置不属于餐厅范围区域，向所述第一顾客发送就餐通知消息。
  7. 一种餐厅叫号装置，其特征在于，所述餐厅叫号装置包括：
    获取模块，用于当检测到目标餐桌的顾客就餐完毕时，获取所述目标餐桌的餐桌信息；
    生成模块，用于生成针对所述目标餐桌的清理指令；
    发送模块，用于将所述清理指令发送给目标服务人员；
    所述获取模块，还用于当接收到针对所述清理指令返回的第一确认指令时，获取当前等待就餐的排队队列信息；
    第一确定模块，用于根据所述餐桌信息，从所述排队队列信息中的所有等待顾客中确定第一顾客；
    通知模块，用于通知所述第一顾客在所述目标餐桌上就餐。
  8. 根据权利要求7所述的餐厅叫号装置，其特征在于，所述排队队列信息包括多个排队队列，所述第一确定模块包括：
    确定子模块，用于根据所述餐桌信息，确定所述目标餐桌的餐桌类型；
    判断子模块，用于判断多个所述排队队列中是否存在与所述餐桌类型匹配的目标队列；
    所述确定子模块，还用于若多个所述排队队列中存在与所述餐桌类型匹配的目标队列，按照所述目标队列的顾客排队顺序，将所述目标队列的所有等待顾客中排在最前面的等待顾客确定为第一顾客。
  9. 一种服务器，其特征在于，所述服务器包括处理器和存储器，所述处理器用于执行存储器中存储的计算机程序以实现如权利要求1至6中任意一项所述的餐厅叫号方法。
  10. 一种计算机可读存储介质，其特征在于，所述计算机可读存储介质存储有至少一个指令，所述至少一个指令被处理器执行时实现如权利要求1至6中任意一项所述的餐厅叫号方法。
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