WO2019242519A1 - Vérification de marchandises, appareil et dispositif - Google Patents

Vérification de marchandises, appareil et dispositif Download PDF

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Publication number
WO2019242519A1
WO2019242519A1 PCT/CN2019/090507 CN2019090507W WO2019242519A1 WO 2019242519 A1 WO2019242519 A1 WO 2019242519A1 CN 2019090507 W CN2019090507 W CN 2019090507W WO 2019242519 A1 WO2019242519 A1 WO 2019242519A1
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WO
WIPO (PCT)
Prior art keywords
product
voice
order
received
inventory
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PCT/CN2019/090507
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English (en)
Chinese (zh)
Inventor
李辰扬
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阿里巴巴集团控股有限公司
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Publication of WO2019242519A1 publication Critical patent/WO2019242519A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G06Q10/0875—Itemisation or classification of parts, supplies or services, e.g. bill of materials

Definitions

  • the present invention relates to the field of Internet technologies, and in particular, to a method, a device, and a device for counting goods.
  • Buyers such as retail store owners and Wechat often need to purchase goods in batches. After receiving the purchased goods, the buyer often needs to check the arrival of the goods against the order to determine whether the purchased goods are fully and accurately delivered.
  • a way of counting goods is to attach a tag such as a Radio Frequency Identification (RFID) tag to the product.
  • RFID Radio Frequency Identification
  • the tag stores information used to uniquely identify the product.
  • the buyer scans the product
  • the device separately scans the tags of each arriving product to obtain the information of each arriving product, such as transmitting the scanned arrival information to a computer and other terminal devices for display, and then finding the order when the item was purchased, and manually comparing the order in the order.
  • Product inventory and inventory information of completed goods are completed.
  • embodiments of the present invention provide a method, an apparatus, and a device for inventory of commodities, which are used to implement the inventory of the goods received in the order simply and conveniently.
  • an embodiment of the present invention provides a method for product inventory, including:
  • an embodiment of the present invention provides a product inventory device, including:
  • a voice acquisition module configured to acquire the voice of the user counting the products in the order in response to the user's operation of the product inventory triggered by the order;
  • a voice processing module configured to recognize the voice to determine the received goods in the order.
  • an embodiment of the present invention provides an electronic device, which may be implemented as a user terminal device, including a processor and a memory, where the memory is used to store a program that supports the electronic device to perform the method for counting goods in the first aspect.
  • the processor is configured to execute a program stored in the memory.
  • the electronic device may further include a communication interface for communicating with other devices or a communication network.
  • an embodiment of the present invention provides a computer storage medium for storing computer software instructions used by the electronic device, which includes a program for executing the method for counting goods in the first aspect.
  • the method, device, and device for product inventory provided by the embodiments of the present invention provide a device for assisting the user to complete the product inventory in the shopping client on the user side.
  • the device can be understood as a software function module, so that when the user receives the purchased product, When it is called an ordered product, you can open the shopping client and trigger the product inventory operation for the corresponding order to start the product inventory processing.
  • the embodiment of the present invention provides a voice interaction product inventory solution. During the inventory process of the received goods, the user interacts with the shopping client by voice, and successively outputs the voice used for product inventory in order to pass recognition. The voice is used to determine which product in the order the received product received by the user corresponds to, so as to realize the inventory of the received product in the order. In this solution, there is no need to configure additional hardware equipment on the user side, and the inventory of goods can be easily and conveniently implemented only through voice interaction.
  • FIG. 1 is a flowchart of a method for counting goods according to an embodiment of the present invention
  • FIG. 2 is a schematic diagram of interface changes in a process of product inventory
  • FIG. 3 is a schematic diagram of interface changes in a process of product inventory
  • FIG. 4 is a schematic diagram of interface changes during a product inventory process
  • FIG. 5 is a schematic diagram of interface changes during a product inventory process
  • FIG. 6 is a flowchart of another method for counting goods according to an embodiment of the present invention.
  • FIG. 7 is a schematic structural diagram of a commodity inventory device according to an embodiment of the present invention.
  • FIG. 8 is a schematic structural diagram of an electronic device corresponding to the product inventory device shown in FIG. 7.
  • the words “if”, “if” as used herein can be interpreted as “at” or “when” or “responding to determination” or “responding to detection”.
  • the phrases “if determined” or “if detected (the stated condition or event)” can be interpreted as “when determined” or “responded to the determination” or “when detected (the stated condition or event) ) “Or” in response to a test (statement or event stated) ".
  • FIG. 1 is a flowchart of a method for counting goods according to an embodiment of the present invention.
  • the method for counting goods in this embodiment may be performed by a device for checking goods.
  • the device for checking goods may be implemented as software, or as software and software. A combination of hardware.
  • the commodity inventory device may be set in a shopping client in a user terminal device, or may also be set in a shopping server. As shown in Figure 1, the method includes the following steps:
  • the user can trigger the item inventory operation by opening the shopping client and selecting the corresponding order to enter the order details page, as shown in FIG. 2.
  • the order details page can be provided with a control that triggers the item inventory operation. , The user clicks the control to trigger the product inventory operation.
  • the triggering voice collection function becomes effective to receive the user's voice for inventorying the products in the order.
  • the user can speak the received product description information, that is, output a voice containing the received product description information.
  • the received product description information may include, for example, product characteristics such as product name, size, color, quantity, and model number.
  • the voice is subjected to voice recognition processing to identify the received product description information contained therein.
  • the voice recognition result may be displayed in the interface so that Let the user see whether the recognition result is consistent with the received product description information that it outputs.
  • the product information corresponding to the order can be found to find whether there is product information matching the received product description information to determine which product in the order the product currently received by the user, where the product information can be reflected as Item records in the order details page.
  • the product information matching the received product description information is found therefrom, optionally, as shown in FIG. 4, the matched product information may be highlighted, and the matched product information may also be marked with the received product.
  • the status flag can also play a preset prompt sound to remind the user that the corresponding product information has been matched. According to the above process, the user successively outputs the voice corresponding to each received product.
  • an inventory completion control may be set in the interface shown in FIG. 4.
  • an inventory end operation is triggered.
  • an inventory result page may be displayed.
  • the inventory result page may be Including at least one of the total number of received goods, the total number of unreceived goods, the details of the received goods and the details of the unreceived goods. Triggering the inventory ending operation can also be regarded as triggering the inventory ending operation if no product inventory voice is received within a certain period of time.
  • the total number of received products and the total number of unreceived products will be updated.
  • the details of the received product and the details of the unreceived product may be different.
  • the product information corresponding to the received product and the product information of the unreceived product in the order are displayed differently.
  • the information of the received goods is displayed in a centralized manner at the back, but it is not limited to this.
  • the user in the process of inventorying the products in the order, the user interacts with the shopping client by voice, and successively outputs the voice for the inventory of the goods in order to By recognizing the voice, it is determined which item in the order the received merchandise received by the user corresponds to, and the inventory of the received merchandise is finally completed.
  • this solution there is no need to configure additional hardware equipment on the user side, and the inventory of goods can be easily and conveniently implemented only through voice interaction.
  • FIG. 6 is a flowchart of another method for counting goods according to an embodiment of the present invention. As shown in FIG. 6, the method may further include the following steps:
  • a inventory mode selection page is displayed.
  • the solution of product inventory based on voice interaction may provide two optional inventory modes: a first inventory mode corresponding to a user's voice input of a received product, and a first inventory mode corresponding to a device-side voice announcement of the product.
  • Two inventory modes To put it simply, the first inventory mode is a mode for the user to output the description information of the received product by voice, perform voice recognition on the client side, and find the product information matching the received product among the product information included in the order;
  • the second inventory mode is a mode in which the client side broadcasts the product information contained in the order, and the user searches for the received product for the received product corresponding to the reported product information, and performs voice feedback based on the search result.
  • the user can independently select which inventory mode to use for inventory of goods according to his own needs.
  • the inventory mode selection page may be displayed in the interface, and the page includes the first inventory mode and the second inventory mode selection. Item, from which the user can select the required inventory mode.
  • the user when the user selects a certain inventory mode for product inventory, during the inventory process, the user can also switch to another inventory mode for product inventory, that is, during a product inventory process, the user can Switch between the two inventory modes as required.
  • the two above-mentioned inventory modes also complement each other, to avoid the use of another inventory mode to complete the inventory inventory processing when one inventory mode cannot complete the inventory inventory processing well.
  • the first inventory mode is used, if the accuracy of speech recognition is poor due to problems such as the user's accent, the second inventory mode can make up for this deficiency.
  • the automatic selection of the inventory mode may also be implemented.
  • steps 603-604 are performed:
  • the user can speak a voice including the received product description information (referred to as the first received product description information).
  • the first received product description information may include, for example, product characteristics such as a product name, size, color, quantity, and model number.
  • the voice is processed for voice recognition to identify the first received product description information contained therein. Further, the first received product description information can be matched in the product information included in the order to determine whether the order contains product information that matches the first received product description information, so that according to the matching result in the order, Goods received.
  • the process of matching the first received product description information with the product information contained in the order it may appear that one product information corresponding to the first received product description information is matched, and a plurality of items that match the first received product description information are matched. There are several cases where the product information corresponding to the received product description information does not match the product information corresponding to the first received product description information. The following describes the processing under various matching results that may be encountered during the execution of step 604. The logic is explained.
  • the target product information may be marked with a received status, so that in the subsequent inventory process for another received product, it is not necessary to match the product information with the received status identifier, Reduced the number of matches.
  • a preset prompt tone can also be played to remind the user that the corresponding product information has been matched, such as playing "matching successfully”.
  • the second case if a plurality of product information corresponding to the first received product description information is matched in the product information included in the order, the differential product characteristics of the multiple product information are determined; and the first prompt is output according to the differential product characteristics.
  • Voice receiving the user's response voice to the first prompt voice; determining the target commodity information corresponding to the received product from the multiple commodity information according to the response voice, that is, determining the Goods received.
  • the product characteristics included in the first received product description information are relatively small, and the multiple product information in the order includes the product characteristics included in the first received product description information
  • the plurality of product information may be compared to find out the difference between the product characteristics of each other.
  • the difference commodity feature can distinguish the plurality of commodity information. For example, assuming that the product feature included in the first received product description information is a BBB brand dress, if the order contains two products that both correspond to the BBB brand dress, and the difference product feature of the two products can be a size Different or different colors.
  • the first prompt voice when the first prompt voice is output according to the determined difference product feature, the first prompt voice including the difference product feature may be output, such as "is the product of a certain size", or the difference product feature and the first The first prompt voice of the product feature contained in the received product description information, such as "Is it a dress of a certain size of the BBB brand?"
  • the user answers the first prompt voice and outputs a response voice, for example, the response voice is "yes” or "no,” so that it can be determined which of the products corresponding to the multiple product information is the currently received product according to the response voice.
  • the first prompt voice corresponding to the above-mentioned multiple product information can be output one by one. Assuming that two pieces of product information are matched, the corresponding products are respectively product 1, product 2, and the first prompt voice corresponding to product 1 is output first. If the answering voice of the user is "Yes" at this time, it means that the product 1 is the arrived product, and it is not necessary to output the first prompting voice corresponding to the product 2 at this time.
  • the product information corresponding to the product 1 is used as target product information corresponding to the received product, and the target product information may be marked with a received status.
  • a query voice corresponding to each of the multiple product information may also be output one by one, and the detailed product characteristics of the corresponding product information in the query voice may be used for unique Identifies the product characteristics of a product, such as including the product name, size, color, quantity, model number, etc. Further, the user answers the query voice and outputs a response voice, and determines the received product from the multiple product information based on the response voice Corresponding target product information.
  • the third case if the product information corresponding to the first received product description information is not matched in the product information included in the order, a second prompt voice is output, and the second prompt voice is used to instruct the user to re-output the broadcast
  • the voice of the received product identifying the second received product description information contained in the second voice of the received product that is broadcast again; matching the second received product description information in the product information included in the order, To determine the received items in the order based on the matching result.
  • the user may not be able to identify the first received product description information contained in the first voice due to the user's long distance, low voice, dialect, etc., and thus cannot match the first received product description information.
  • Corresponding product information a second prompt voice may be output to the user, so that the user re-outputs a voice for counting the currently received goods, for example, "the product is not in the order, please say the product again".
  • the user can realize that when the first voice was previously output, the client may not be able to accurately recognize the first voice because of a long distance, too low voice, dialect, etc.
  • the method of performing voice recognition re-speaks a second voice containing the description information of the second received product, so that the client can perform a process of voice recognition and product information matching again for the second voice.
  • the client can warn that the If the match is successful, the user can switch to other goods that have arrived. After completing the inventory of other goods that have arrived, the user can manually check the order to determine whether the merchant sent the wrong goods or other abnormal conditions.
  • steps 605-607 are performed:
  • each product information can be broadcasted in order according to the order of the product information in the order.
  • the user searches for the corresponding product from the received product. If it is found, it can reply with a voice of "yes”, and if it is not found, it can reply with a voice of "no". The presence or absence is the above-mentioned receiving instruction information. Therefore, based on the identification of the receiving instruction information in the fourth voice of the user, it can be determined whether the product corresponding to the currently announced product information has been received by the user, and if it has been When receiving, you can mark the received product information with the received status flag, and then continue to broadcast the next product information.
  • the two voice interaction modes provided based on the embodiments of the present invention can realize reliable and simple inventory processing of the goods in the order.
  • the foregoing method embodiments may be completed on the client side. In fact, they may also be completed based on the interaction between the client and the server. At this time, the above-mentioned voice recognition process is matched with the product information included in the order. The process can be implemented on the server.
  • FIG. 7 is a schematic structural diagram of a commodity inventory device according to an embodiment of the present invention. As shown in FIG. 7, the device includes a voice acquisition module 11 and a voice processing module 12.
  • the voice acquisition module 11 is configured to acquire the voice of the user for counting the goods in the order in response to the user's operation of the goods counting triggered by the order.
  • the voice processing module 12 is configured to recognize the voice to determine the received goods in the order.
  • the apparatus further includes: a mode determination module 13.
  • a mode determination module 13 is configured to determine an inventory mode to be adopted according to the quantity of the products included in the order; or to determine an inventory mode to be adopted according to a selection operation of the user on the inventory mode selection page;
  • the inventory mode includes a first inventory mode corresponding to the user's voice input of the received goods and a second inventory mode corresponding to the products in the device-side voice broadcast order.
  • the mode determining module 13 is specifically configured to:
  • the voice acquisition module 11 is configured to: if it is determined that the first inventory mode is adopted, acquire the first voice of the user broadcasting the received goods, and the first inventory mode corresponds to the user voice Enter the pattern of the received item.
  • the voice processing module 12 is configured to: identify the first received product description information included in the first voice; and match the first received product description information in the product information included in the order to The matching result determines the received items in the order.
  • the voice processing module 12 may be specifically configured to: if only one target product information corresponding to the first received product description information is matched in the product information included in the order, determine The product corresponding to the target product information is the received product.
  • the voice processing module 12 may be specifically configured to: if a plurality of product information corresponding to the first received product description information is matched among the product information included in the order, determine the Describe the different product features of the plurality of product information; and output a first prompt voice according to the different product features.
  • the voice acquisition module 11 may be further configured to receive a response voice of the user to the first prompt voice.
  • the voice processing module 12 is configured to determine target commodity information corresponding to the received commodity from the plurality of commodity information according to the response voice.
  • the voice processing module 12 may be specifically configured to mark the received commodity status of the target commodity information.
  • the voice processing module 12 may be further configured to: if the product information corresponding to the first received product description information is not matched in the product information included in the order, output the second Prompt voice, the second prompt voice is used to instruct the user to re-output the voice of the received goods; identify the second voice included in the second voice of the user to re-output the received goods The received product description information; the second received product description information is matched in the product information included in the order to determine the received product in the order according to the matching result.
  • the voice processing module 12 is further configured to: if it is determined that the second inventory mode is adopted, output a third voice for broadcasting the commodity information included in the order, and the second inventory The mode corresponds to the mode of voice announcement of the products in the order on the device side.
  • the voice acquisition module 11 is configured to acquire a fourth voice output by the user in response to the third voice.
  • the voice processing module 12 is further configured to identify the receiving instruction information included in the fourth voice, so as to determine whether a product corresponding to the commodity information is received according to the receiving instruction information.
  • the device further includes: a display module 14 configured to display an inventory result page in response to the inventory ending operation triggered by the user, where the inventory result page includes the total number of goods received and the total number of goods not received , At least one of the details of the received product and the details of the unreceived product.
  • a display module 14 configured to display an inventory result page in response to the inventory ending operation triggered by the user, where the inventory result page includes the total number of goods received and the total number of goods not received , At least one of the details of the received product and the details of the unreceived product.
  • the apparatus shown in FIG. 7 can execute the methods of the embodiments shown in FIG. 1 and FIG. 6.
  • the apparatus shown in FIG. 7 can execute the methods of the embodiments shown in FIG. 1 and FIG. 6.
  • the parts that are not described in detail in this embodiment reference may be made to the related description of the embodiments shown in FIG. 1 and FIG. 6.
  • the implementation process and technical effect of the technical solution refer to the description in the embodiments shown in FIG. 1 and FIG. 6, and details are not described herein again.
  • the structure of the commodity inventory device shown in FIG. 8 may be implemented as an electronic device, which may be a user terminal device, as shown in FIG. 8,
  • the electronic device may include a processor 21 and a memory 22.
  • the memory 22 is configured to store a program that supports an electronic device to execute the commodity inventory method provided in the embodiments shown in FIG. 1 and FIG. 6 described above, and the processor 21 is configured to execute a program stored in the memory 22 program.
  • the program includes one or more computer instructions, and when the one or more computer instructions are executed by the processor 21, the following steps can be implemented:
  • the processor 21 may be further configured to execute all or part of the steps in the foregoing method embodiments.
  • the electronic device may further include a communication interface 23 in its structure, for the electronic device to communicate with other devices or a communication network.
  • an embodiment of the present invention provides a computer storage medium for storing computer software instructions used by an electronic device, which includes a program involved in executing the method for counting goods in the method embodiments shown in FIG. 1 and FIG.
  • the device embodiments described above are only schematic, and the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located One place, or it can be distributed across multiple network elements. Some or all of the modules may be selected according to actual needs to achieve the objective of the solution of this embodiment. Those of ordinary skill in the art can understand and implement without creative labor.
  • each embodiment can be implemented by adding a necessary universal hardware platform, and of course, it can also be implemented by a combination of hardware and software.
  • the above-mentioned technical solution essentially or part that contributes to the existing technology may be embodied in the form of a computer product.
  • the present invention may use one or more computer-usable storages containing computer-usable program code therein.
  • the form of a computer program product implemented on a medium including but not limited to disk storage, CD-ROM, optical storage, etc.).
  • These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing device to work in a specific manner such that the instructions stored in the computer-readable memory produce a manufactured article including an instruction device, the instructions
  • the device implements the functions specified in one or more flowcharts and / or one or more blocks of the block diagram.
  • These computer program instructions can also be loaded onto a computer or other programmable data processing device, so that a series of steps can be performed on the computer or other programmable device to produce a computer-implemented process, which can be executed on the computer or other programmable device.
  • the instructions provide steps for implementing the functions specified in one or more flowcharts and / or one or more blocks of the block diagrams.
  • a computing device includes one or more processors (CPUs), input / output interfaces, network interfaces, and memory.
  • processors CPUs
  • input / output interfaces output interfaces
  • network interfaces network interfaces
  • memory volatile and non-volatile memory
  • Memory may include non-persistent memory, random access memory (RAM), and / or non-volatile memory in computer-readable media, such as read-only memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
  • RAM random access memory
  • ROM read-only memory
  • flash RAM flash memory
  • Computer-readable media includes permanent and non-persistent, removable and non-removable media.
  • Information storage can be accomplished by any method or technology.
  • Information may be computer-readable instructions, data structures, modules of a program, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), and read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technologies, read-only disc read-only memory (CD-ROM), digital versatile disc (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transmitting medium may be used to store information that can be accessed by a computing device.
  • computer-readable media does not include temporary computer-readable media, such as modulated data signals and carrier waves.

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Abstract

L'invention concerne, selon des modes de réalisation, une vérification de marchandises et un appareil, ainsi qu'un dispositif. Le procédé consiste : en réponse à une opération de vérification de marchandises déclenchée par un utilisateur relativement à une commande, à recevoir des instructions vocales concernant les marchandises indiquées dans la commande vérifiée par l'utilisateur; et à identifier les instructions vocales concernant les marchandises indiquées dans la commande vérifiée afin de déterminer les marchandises de la commande reçues. Dans la solution de l'invention, un traitement de vérification des marchandises peut être mis en oeuvre de manière simple et pratique, par simple interaction vocale, sans recours à un dispositif matériel supplémentaire côté utilisateur.
PCT/CN2019/090507 2018-06-22 2019-06-10 Vérification de marchandises, appareil et dispositif WO2019242519A1 (fr)

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