WO2019088742A1 - Serveur et procédé de fourniture d'informations de livraison - Google Patents

Serveur et procédé de fourniture d'informations de livraison Download PDF

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Publication number
WO2019088742A1
WO2019088742A1 PCT/KR2018/013207 KR2018013207W WO2019088742A1 WO 2019088742 A1 WO2019088742 A1 WO 2019088742A1 KR 2018013207 W KR2018013207 W KR 2018013207W WO 2019088742 A1 WO2019088742 A1 WO 2019088742A1
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WO
WIPO (PCT)
Prior art keywords
delivery
information
product
location
route
Prior art date
Application number
PCT/KR2018/013207
Other languages
English (en)
Inventor
Yong An Lee
Suk Hyun Kim
Jin Mi Park
Yun Sang SUNG
Hyun Chul Shin
Yeon Ji Choi
Original Assignee
Cj Logistics Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cj Logistics Corporation filed Critical Cj Logistics Corporation
Publication of WO2019088742A1 publication Critical patent/WO2019088742A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • G06Q10/08355—Routing methods
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/023—Services making use of location information using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds

Definitions

  • the present invention relates to a method of providing delivery information, wherein information about the location of a customer is previously confirmed and a delivery route is set by setting delivery routing corresponding to the confirmed location information, and a server performing the method.
  • a parcel delivery service refers to the entire transport service in which the consigner of a personal goods or company goods receives the transport of small-sized goods or a small number of goods requested by a consignor and performs the packaging, transport, and delivery of the goods from the receipt of the goods.
  • freight transport that provides such a parcel delivery service or parcel delivery companies including quick service have suddenly increased.
  • the parcel delivery service market also suddenly increased in a short period of time.
  • One of the reasons why the parcel delivery service has increased rapidly as described above is that the number of delivery products has greatly increased compared to the past as the users of home shopping and Internet shopping have increased rapidly.
  • each parcel delivery company provides various forms of customer satisfaction services in order to occupy a competitive advantage.
  • the most commonly provided service is a text message service for periodically transmitting delivery state-related information, such as the location of a delivery product, to the mobile phone of a customer.
  • Korean Patent Application Publication No. 10-2012-0095564 relates to a system and method for monitoring delivery information in real time. Disclosed is the system in which a customer monitors the current location of a delivery person using a customer terminal in real time, a parcel delivery server manages delivery information, and the delivery person receives delivery guidance information using a delivery person terminal.
  • the conventional delivery service system uses a method of confirming information about the location of a delivery person not information about the location of a customer, and is focused on a service provided to a customer.
  • a user who uses home shopping and Internet shopping orders a product and wants to change the receipt place of the product in a process in which delivery starts
  • the user requests a corresponding home shopping service center or Internet shopping mall site to change the delivery place.
  • the change of the delivery place is delivered to a delivery person through a seller site and a delivery company. Lots of processes are performed until the change is delivered to the delivery person. If such a delivery place change is not performed within a short distance, the delivery route of a delivery person who is responsible for a corresponding product may be confused.
  • Patent Document Korean Patent Application Publication No. 10-2012-0095564.
  • the location of a customer is confirmed before delivery starts so that a delivery person can provide the customer with a product accurately.
  • a delivery person can be provided with an effective delivery route for delivering a corresponding delivery product, and a customer can be provided with information about the correct location of the product.
  • a delivery person can provide a delivery service without hindering a predetermined delivery route.
  • An embodiment of the present invention provides a method of previously receiving information about the location of a customer using a delivery information provision server and providing a delivery route and a delivery service.
  • the method includes the steps of receiving information about a plurality of delivery products, transmitting delivery information to customer terminals who receive the delivery products, receiving a response to the delivery information from the customer terminals and confirming the delivery locations of the delivery products, transmitting arrival information of the delivery products including the confirmed delivery location information to the customer terminals, and setting a delivery route for the plurality of delivery products based on the confirmed delivery locations of the delivery products and providing the set delivery route to a delivery person terminal.
  • the step of confirming the delivery locations includes the steps of determining whether the confirmed delivery locations from the customer terminals are identical with the received information about the delivery products, receiving a new delivery location from a customer terminal if the confirmed delivery location is not identical with the received information, and determining whether a corresponding delivery product is deliverable to the new delivery location at an scheduled arrival date.
  • the step of determining whether the corresponding delivery product is deliverable includes the steps of transmitting delivery information correction notification to the customer terminal if the delivery of the delivery product at the scheduled arrival date is impossible and receiving new delivery information from the customer terminal.
  • the delivery information correction notification includes one of new delivery location information setting for the delivery product deliverable at the scheduled arrival date and scheduled arrival date change setting for the delivery product.
  • the arrival information of the delivery product includes at least one of scheduled arrival time information about each of the plurality of delivery products, information about the location of the delivery product, the expected delivery route of a delivery person responsible for the delivery product, information about the product price and delivery cost of the delivery product, and information about whether the delivery person posses changes.
  • the method further includes the step of providing the delivery products and information about the location of the delivery person terminal to the customer terminals and the delivery person terminal in real time after the step of setting the delivery route.
  • the step of providing the location information in real time includes the step of determining whether a corresponding delivery product is deliverable within an allowable error range of an scheduled arrival time in a current delivery route if the distance between the location of the delivery person terminal and the delivery location of the corresponding delivery product is within a preset range and a message for a change of the delivery location of the corresponding delivery product is received from a customer terminal.
  • the step of determining whether the corresponding delivery product is deliverable includes the steps of setting a delivery route again if the corresponding delivery product is deliverable within the allowable error range of the scheduled arrival time and providing the set delivery route to the delivery person terminal.
  • the step of determining whether the corresponding delivery product is deliverable includes the steps of transmitting delivery information correction notification to the customer terminal if the delivery is impossible within the allowable error range of the scheduled arrival time, receiving new delivery information from the customer terminal, and providing the new delivery information to the delivery person terminal.
  • the method further includes the step of transmitting the present processing condition of the product price and delivery cost to a customer terminal who has received a delivery product after the step of setting the delivery route.
  • the step of setting the delivery route and providing the set delivery route to the delivery person terminal includes providing the delivery person terminal with the present delivery condition of the plurality of delivery products.
  • An embodiment of the present invention provides a server for previously receiving information about the location of a customer and providing a delivery route and a delivery service.
  • the server includes a delivery information processing unit configured to receive information about a plurality of delivery products, a delivery route setting unit configured to set a delivery route of the plurality of delivery products using the received information of the delivery products, a communication interface configured to provide the set delivery route to a delivery person terminal, and a control unit configured to control the delivery information processing unit, the delivery route setting unit, and the communication interface.
  • the delivery information processing unit confirms delivery locations of the delivery products from customer terminals who receive the delivery products.
  • the communication interface transmits arrival information of the delivery products including the confirmed delivery location information to the customer terminals.
  • the delivery information processing unit determines whether the confirmed delivery locations from the customer terminals are identical with the received information about the delivery products. If the confirmed delivery location is not identical with the received information, the communication interface receives a new delivery location from a customer terminal and the delivery route setting unit determines whether a corresponding delivery product is deliverable to the new delivery location at an scheduled arrival date.
  • the communication interface transmits delivery information correction notification to the customer terminal and receives new delivery information from the customer terminal.
  • the delivery information correction notification includes one of new delivery location information setting for the delivery product deliverable at the scheduled arrival date and scheduled arrival date change setting for the delivery product.
  • the arrival information of the delivery product includes at least one of scheduled arrival time information about each of the plurality of delivery products, information about the location of the delivery product, the expected delivery route of a delivery person responsible for the delivery product, information about the product price and delivery cost of the delivery product, and information about whether the delivery person posses changes.
  • the server further includes a location information collection unit configured to provide the delivery products and information about the location of the delivery person terminal to the customer terminals and the delivery person terminal in real time.
  • the location information collection unit checks that the distance between the location of the delivery person terminal and the delivery location of the corresponding delivery product is within a preset range.
  • the delivery route setting unit determines whether the corresponding delivery product is deliverable within an allowable error range of an scheduled arrival time in a current delivery route.
  • the delivery route setting unit sets a delivery route again.
  • the communication interface provides the set delivery route to the delivery person terminal.
  • the communication interface transmits delivery information correction notification to the customer terminal, receives new delivery information from the customer terminal, and provides the new delivery information to the delivery person terminal.
  • the communication interface transmits the present processing condition of the product price and delivery cost to a customer terminal who has received a delivery product after the step of setting the delivery route.
  • the communication interface provides the delivery person terminal with the present delivery condition of the plurality of delivery products.
  • a computer-readable recording medium on which a program for executing the method in a computer has been recorded.
  • the customer can receive the delivery status of the ordered products in real time through the location information of the vehicle associated with the delivery person or the delivery person terminal.
  • FIG. 1 is a diagram schematically showing the configuration of a delivery information provision system according to an embodiment of the present invention.
  • FIG. 2 is a diagram schematically showing the configuration of a delivery information provision server according to an embodiment of the present invention.
  • FIG. 3 is a flowchart illustrating a method of providing a delivery route according to an embodiment of the present invention.
  • FIGS. 4a and 4b are diagrams illustrating the state in which the delivery route of FIG. 3 is displayed in a delivery person terminal.
  • FIG. 5 is a flowchart illustrating a method of newly setting a delivery route if a delivery location is changed in the method of providing a delivery route according to an embodiment of the present invention.
  • FIGS. 6a and 6b are diagrams illustrating the state in which a customer terminal sets a delivery location in the method of providing a delivery route of FIG. 5.
  • FIGS. 7a and 7b are diagrams illustrating another state in which the customer terminal set a delivery location in the method of providing a delivery route of FIG. 5.
  • FIG. 8 is a flowchart illustrating a method of newly setting a delivery route if a delivery location is changed during delivery in the method of providing a delivery route according to an embodiment of the present invention.
  • FIG. 9 is a diagram illustrating the state in which the present delivery condition is displayed in a delivery person terminal according to an embodiment of the present invention.
  • FIG. 1 is a diagram schematically showing the configuration of a delivery information provision system according to an embodiment of the present invention.
  • the delivery information provision system 10 according to an embodiment of the present invention includes a delivery information provision server 100, a delivery person terminal 200 and a plurality of customer terminals 300.
  • the delivery information provision server 100 may store information received from the delivery person terminal 200 and the plurality of customer terminals 300.
  • the delivery information provision server 100 may receive information about a delivery product and information about a customer who has ordered the delivery product from a customer company (not shown) that sells the product capable of delivery service, and may store the received information.
  • the customer company may be a server managed by a seller who sells products.
  • the customer information may include the name of a recipient who receives the delivery product, the personal number of the recipient, and the receipt place of the product.
  • the delivery information provision server 100 may receive information requested by a customer company, the delivery person terminal 200 or the customer terminal 300, and may process the information.
  • the delivery information provision server 100 may set a delivery route using location information for a delivery product received from a customer company and the customer terminal 300, and may provide the delivery route to the delivery person terminal 200.
  • An app capable of being provided with a delivery service may be installed and executed in the delivery person terminal 200 and the user terminal 300.
  • a customer having a customer terminal in which the app has not been installed can exchange information related to a delivery product with a delivery person through customer information stored in the delivery person terminal 200 or the delivery information provision server 100.
  • the delivery person terminal 200 may include various computing terminals equipped with a display module, and may include a recording medium in which the app can be stored and executed.
  • the delivery person terminal 200 may include the portable terminal of a delivery person who provides a delivery service and a delivery vehicle terminal associated with a delivery person. In some embodiments, the delivery person terminal 200 may display a delivery route provided by the delivery information provision server 100 using the display module.
  • the customer terminal 300 may confirm location information of a delivery product and the receipt place of a delivery product using a display module, and may input a request related to a delivery service.
  • FIG. 2 is a diagram schematically showing the configuration of the delivery information provision server according to an embodiment of the present invention.
  • FIG. 3 is a flowchart illustrating a method of providing a delivery route according to an embodiment of the present invention.
  • FIGS. 4a and 4b are diagrams illustrating the state in which the delivery route of FIG. 3 is displayed in the delivery person terminal.
  • the delivery information provision server 100 may correspond to at least one server device.
  • the delivery information provision server 100 may include a delivery information processing unit 110, a delivery route setting unit 120, a communication interface 130, a location information collection unit 140 and a control unit 150.
  • the delivery information provision server 100 of FIG. 2 has been illustrated for convenience of description, and may include hardware/software elements for performing various functions.
  • the delivery information processing unit 110 may collect information provided by the delivery person terminal 200 or the customer terminal 300 in a process of the delivery information provision server 100 providing a delivery service, and may correct or store delivery information.
  • the delivery route setting unit 120 may set a delivery route suitable for the present condition based on delivery information processed by the delivery information processing unit 110, and may provide the set delivery route to the delivery person terminal 200.
  • the delivery route may be newly provided in response to a request from a customer company or the customer terminal 300.
  • the communication interface 130 may exchange data (or messages) with a customer company, the delivery person terminal 200 and the customer terminal 300 over a network. Furthermore, the communication interface 130 may determine delivery location information for a delivery product along with the customer terminal 300, and may transmit the delivery location information to the delivery person terminal 200. This is described more specifically later.
  • the location information collection unit 140 may collect information about the location of a plurality of delivery products and information about the location of the delivery person terminal 200 that is responsible for a corresponding delivery product.
  • the function of collecting the location information may be performed using a global positioning system (GPS) module provided in the delivery person terminal 200 and a geographic information system (GIS) module that provides a geographical information service. Accordingly, the delivery information provision server 100 can be provided with location information in real time.
  • GPS global positioning system
  • GIS geographic information system
  • the delivery information provision server 100 and the customer terminal 300 to which a delivery service is provided may check the present delivery condition through the location information collection unit 140. Furthermore, a customer who is provided with a delivery service may select one of the delivery person terminal 200 and a delivery vehicle associated with a delivery person and receive location information depending on the present delivery condition.
  • the control unit 150 controls an overall operation of the delivery information provision server 100.
  • the control unit 150 may perform control so that the processed information is immediately transmitted to the delivery person terminal 200 or the customer terminal 300 using the communication interface 130.
  • a method of providing delivery information according to an embodiment of the present invention is described in detail below.
  • the delivery information processing unit 110 receives information about a plurality of delivery products (S310).
  • the information about delivery products may be received from a customer company. More specifically, the information about delivery products may include delivery product information for a delivery product, an address indicative of delivery location information, the name of a recipient who receives the product, the contact address of the recipient, and a photo, contact address, vehicle number and ID number of a delivery person.
  • the information about delivery products may be stored in a storage unit (not shown) included in the delivery information processing unit 110.
  • the storage unit may include volatile or non-volatile recording media, and may manage various types of information received in relation to a delivery product.
  • the communication interface 130 transmits delivery information to the customer terminals of customers who receive the delivery products prior to the scheduled arrival dates of the plurality of delivery products (S320).
  • the date prior to the scheduled arrival date may be the data before the delivery product is reached.
  • the communication interface 130 may transmit corresponding information to the customer terminal 300 as soon as the delivery information processing unit 110 receives information about a delivery product.
  • the communication interface 130 receives information about the delivery location of a delivery product from the customer terminal 300.
  • the delivery information processing unit 110 confirms a delivery location by comparing information received from a customer company with the information received from the customer terminal 300 (S330).
  • a customer has mistakenly input a delivery location in a process of previously ordering a product and requesting a delivery service, the customer has to leave delivery query writing in a site from which the product has ordered or to make a phone call to a corresponding service center. Furthermore, it is inconvenient to transfer such a change from a product selling site to a delivery service provision company and from a delivery service provision company to a delivery person, and a long time may be taken depending on the situation.
  • the delivery information provision server 100 may receive delivery information and provide a message that confirming the customer terminal 300 of a delivery location. Accordingly, a customer can avoid inconvenience in changing a delivery receipt place, and confusion in a delivery process for a delivery person that provides a delivery service can also be prevented.
  • the communication interface 130 transmits arrival information of the delivery products, including the confirmed delivery location information in the scheduled arrival dates of the plurality of delivery products, to the customer terminals (S340).
  • the arrival information of the delivery product may include at least one of scheduled arrival time information about each of the plurality of delivery products, information about the location of the delivery product, the expected delivery route of a delivery person who is responsible for the delivery product, information about the product price and delivery cost of the delivery product, and information about whether the delivery person posses changes.
  • the delivery cost information may be a delivery cost value statistically calculated based on the expected delivery route and scheduled delivery time of a delivery person.
  • the delivery cost value may have a graph form indicative of degrees of a first stage ⁇ a fifth state.
  • the delivery cost may be provided to a customer who is provided with a delivery service in such a manner that the customer can easily check the delivery cost at a look.
  • the arrival information of a delivery product may include information about whether a delivery person posses changes. This may be applied in a cash on delivery (COD) method of paying a delivery cost price that a customer must pay a delivery person or a delivery product price.
  • CDO cash on delivery
  • the delivery person terminal 200 and the customer terminal 300 may check a total amount of expected money for transaction, including a product price, along with the present delivery cost condition according to a delivery route in a delivery process in real time.
  • the communication interface 130 sets the delivery route of the plurality of delivery products based on the confirmed delivery location of the delivery product, and provides the set delivery route to the delivery person terminal (S350).
  • the delivery information processing unit 110 may determine a delivery location by integrating the information received from the customer terminal 300 and pieces of previously stored information.
  • the delivery route setting unit 120 may set the delivery route of the plurality of delivery products based on the determined delivery location.
  • the delivery information provision server 100 may set a delivery route by taking into consideration the locations of a plurality of delivery products, real-time traffic information, and the time and cost required. Furthermore, when one product is delivered from one delivery area, that is, a delivery group, the delivery information provision server 100 may receive delivery completion information from the delivery person terminal 200 and thus change the delivery route in real time.
  • the set delivery route may be provided to the delivery person terminal 200.
  • a delivery person may set a delivery route so that it operates in conjunction with a terminal mounted on a delivery vehicle.
  • expected delivery information may be displayed as delivery groups 41 based on an area in the delivery person terminal 200.
  • a delivery person selects one of the delivery groups 41, information about a list of delivery products belonging to the corresponding delivery group may be listed.
  • the delivery person may select delivery locations (43) in a delivery list based on various situations, such as the place where a customer's request was generated or the place where a product price or delivery cost processing was separately discussed in the list of delivery products.
  • the delivery person may select a map view (45) and receive a delivery route.
  • a delivery route provided by the delivery route setting unit 120 is displayed in the map of the delivery person terminal 200.
  • the delivery person may provide a delivery service using the map.
  • the method of providing delivery information has been described based on a case where the delivery information provision server 100 has not received a change of a delivery location from a customer company or the customer terminal 300.
  • FIG. 5 is a flowchart illustrating a method of newly setting a delivery route if a delivery location is changed in the method of providing a delivery route according to an embodiment of the present invention.
  • FIGS. 6a and 6b are diagrams illustrating the state in which the customer terminal sets a delivery location in the method of providing a delivery route of FIG. 5.
  • FIGS. 7a and 7b are diagrams illustrating another state in which the customer terminal set a delivery location in the method of providing a delivery route of FIG. 5.
  • the delivery information processing unit 110 determines whether a confirmed delivery location from the customer terminal 300 is identical with location information about a delivery product received from a customer company (S3301). If the pieces of location information are the same (Yes at S340), the delivery information processing unit 110 provides notification that the delivery product is delivered to a corresponding address stored in the delivery route setting unit 120, and may perform a series of processes of providing delivery information.
  • the delivery information processing unit 110 receives new location information from the customer terminal 300 (No at S3303).
  • the delivery information provision server 100 may transmit a message indicative of delivery product location information to the customer terminal 300.
  • the delivery product and the delivery location of the delivery product, that is, address information 61, are displayed in the customer terminal 300.
  • a sentence, such as "Do you want a corresponding address to be the receipt place of the delivery product?", may be provided on the lower side of the customer terminal 300.
  • the customer may select one of options Yes and No 63.
  • a new selection screen for designating a delivery location may be provided as shown in FIG. 6b.
  • Options 65 such as Selection in Map/Address Input, may be displayed on the new selection screen.
  • FIG. 7a shows a screen that may be provided when Address Input 71 is selected by the customer terminal 300.
  • FIG. 7b shows a screen that may be provided when a customer selects location coordinates 75 in the map.
  • the process of receiving a new delivery location from the customer terminal 300 may be performed using an app generated by a delivery company that provides a delivery service or an app capable of communication installed in the customer terminal 300.
  • the app capable of communication may be an app associated with the delivery information provision server 100. Accordingly, the customer may easily provide new delivery location information.
  • the delivery route setting unit 120 determines whether the delivery product may be delivered to the new delivery location at an scheduled arrival date (S3305). In some embodiments, the delivery route setting unit 120 may check whether a new delivery location is an area responsible for a corresponding delivery person. Furthermore, the delivery route setting unit 120 may check the time and distance error to a delivery route by collecting the delivery route, including the remaining delivery products, and the new delivery location. Furthermore, if a delivery service is performed based on the new delivery location, the delivery route setting unit 120 may check the scheduled arrival time of the corresponding delivery product.
  • the delivery route setting unit 120 takes into consideration the aforementioned conditions, and may subsequently perform a series of processes of providing delivery information if the delivery product can be delivered at the scheduled arrival date (Yes at S3305).
  • the delivery information provision server 100 If the delivery product cannot be delivered to the new delivery location at the scheduled arrival date (No at S3305), the delivery information provision server 100 generates delivery correction notification and transmits it to the customer terminal 300 (S3307). If any one of the aforementioned conditions is not satisfied, it may be determined that the delivery of the delivery product is impossible.
  • the communication interface 130 receives new delivery information from the customer terminal 300 (S3309).
  • the delivery correction notification transmitted from the delivery information provision server 100 to the customer terminal 300 may include at least one of new delivery location information setting for a delivery product deliverable at an scheduled arrival date and scheduled arrival date change setting for the delivery product.
  • the deliverable new delivery location information may be a place other than the receipt place of a delivery product that has been previously provided by a customer company and stored or may be a place stored in the storage unit in the case of a customer who has been previously provided with a delivery service.
  • the scheduled arrival date change may be before or after an scheduled arrival date other than the scheduled arrival date.
  • a delivery location is changed in response to a request from a customer or delivery company in a process of providing a delivery service
  • a delivery person can provide an accurate delivery service.
  • a history of a delivery location change request is stored in the delivery information provision server 100, an incident of a lost product can be prevented and responsibility may become clear when a delivery product is lost.
  • FIG. 8 is a flowchart illustrating a method of newly setting a delivery route if a delivery location is changed during delivery in the method of providing a delivery route according to an embodiment of the present invention.
  • the communication interface 130 provides the customer terminal 300 and the delivery person terminal 300 with a delivery product that moves along a set delivery route and information about the location of the delivery person terminal 200 in real time (S810).
  • the delivery person terminal 200 may receive a message indicative of a change of the location of a delivery product from the customer terminal 300.
  • the preset range may mean a distance range according to the time that is taken for the delivery person terminal 200 to reach a specific area to which the plurality of delivery products will be delivered.
  • the delivery route setting unit 120 determines whether the delivery product whose delivery location has been changed in the current delivery route can be delivered within the allowable error range of an scheduled arrival time (S820).
  • the allowable error range may be variable depending on the number of delivery products in a corresponding area responsible for a delivery person at an scheduled arrival date. If the number of delivery products is many, there may be a good probability that delivery is impossible because a lot of time is taken for the delivery.
  • the delivery route setting unit 120 sets a delivery route again and provides the new delivery route to the delivery person terminal 200 using the communication interface 130 (S831).
  • the delivery person terminal 200 may notify the delivery person that the delivery route has been changed by outputting voice.
  • the delivery route setting unit 120 determines that the delivery product whose delivery location has been changed cannot be delivered within the allowable error range of the scheduled arrival time (No at S820), it generates and transmits delivery information correction notification to the customer terminal 300 (S833).
  • the delivery information correction notification may include the new delivery location information setting for a delivery product deliverable at an scheduled arrival date and the scheduled arrival date change setting for the delivery product.
  • the communication interface 130 receives new delivery information from the customer terminal 300 (S840) and provides the new delivery information to the delivery person terminal 200 (S850).
  • the new delivery information received by the delivery person terminal 200 may include information indicating that a corresponding delivery product has been excluded from delivery products to be delivered within the day.
  • FIG. 9 is a diagram illustrating the state in which the present delivery condition is displayed in a delivery person terminal according to an embodiment of the present invention.
  • the delivery person terminal 200 may check a delivery route and the present condition of a delivery product together.
  • a mark indicated in red may be a delivery completion case
  • a mark indicated in brown maybe a not-delivered case
  • a mark indicated in blue may be an expected delivery departure case.
  • a delivery person in a process of performing delivery using the delivery person terminal 200, a delivery person may set a mark that may be additionally indicated, such as the place where a product price or delivery cost must be processed, and may provide a delivery service with reference to the mark.
  • the delivery information provision server 100 may provide the traffic conditions of a delivery route along with the delivery route.
  • Such delivery route and delivery information may be provided to the customer terminal 300 in response to a request from a customer. Accordingly, the customer may predict when his or her product will be delivered using the information provided by the delivery information provision server 100.
  • the customer may check information about the location of the delivery person terminal 200, may select the place where face-to-face delivery will be performed, and may transmit information about the selected place to the delivery information provision server 100.
  • the communication interface 130 of the delivery information provision server 100 may check the place information and then transmit a notification message to the delivery person terminal 200.
  • the notification message may include information about a corresponding product and the contact address of the customer.
  • the location information collection unit 140 may notify the delivery person terminal 200 of a face-to-face delivery location requested by a customer when the delivery person terminal 200 approaches the face-to-face delivery location depending on the location of the delivery person terminal 200.
  • the delivery person may provide notification that the delivery is impossible using the delivery person terminal 200.
  • the delivery information provision server 100 may notify the customer that the delivery is impossible through the customer terminal 300.
  • the present change condition for delivery price processing now owned by a delivery person, along with a delivery route and location can be provided to the delivery person terminal 200 and the customer terminal 300.
  • a customer who is provided with a face-to-face delivery service may prepare for cash according to a product price and a delivery cost in advance.
  • a delivery person can reduce the time taken for balance processing.
  • the delivery information provision server 100 may transmit the present processing condition of a product price and delivery cost to the customer terminal 300.
  • a customer since the present processing condition of a product price and delivery cost is provided, a customer can check grounds for the delivery cost.
  • a customer can have reliability in a delivery company because the customer can check how the product price and delivery cost are subsequently used in a process of providing a delivery service.
  • the present invention may be implemented in a computer-readable recording medium in the form of code readable by a computer.
  • the computer-readable recording medium includes all of storage media, such as a magnetic storage medium and an optical recording medium.
  • the data format of a message used may be recorded in a recording medium.
  • a delivery person can provide a delivery service without confusion although a customer requests a change of delivery place receipt information in a process of providing the delivery service.
  • a customer can receive the present delivery condition of an ordered product in real time through information about the location of a delivery person or a vehicle associated with the delivery person.
  • both a delivery person and a customer can receive price processing information for a delivery service and a delivery product.
  • a delivery person can receive a moving route for delivering a product in real time.

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Abstract

L'invention concerne un procédé de réception préalable d'informations concernant l'emplacement d'un client utilisant un serveur de fourniture d'informations de livraison et de fourniture d'un itinéraire de livraison et d'un service de livraison. Le procédé comprend les étapes consistant à recevoir des informations concernant une pluralité de produits de livraison, transmettre des informations de livraison à des terminaux clients qui reçoivent les produits de livraison, recevoir une réponse aux informations de livraison provenant des terminaux clients et confirmer les lieux de livraison des produits de livraison, transmettre aux terminaux clients des informations d'arrivée des produits de livraison comprenant les informations de lieu de livraison confirmées, et établir un itinéraire de livraison pour la pluralité de produits de livraison sur la base des lieux de livraison confirmés des produits de livraison et fournir l'itinéraire de livraison défini à un terminal de livreur.
PCT/KR2018/013207 2017-11-06 2018-11-01 Serveur et procédé de fourniture d'informations de livraison WO2019088742A1 (fr)

Applications Claiming Priority (2)

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KR10-2017-0146701 2017-11-06
KR1020170146701A KR101933073B1 (ko) 2017-11-06 2017-11-06 배송 정보 제공 방법 및 서버

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WO2019088742A1 true WO2019088742A1 (fr) 2019-05-09

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Cited By (1)

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CN109801129A (zh) * 2018-12-29 2019-05-24 浙江东经科技股份有限公司 网络销售订单确认完成系统
KR20210044974A (ko) 2019-10-16 2021-04-26 이인우 종합유통물류 통합시스템 및 그 시스템의 구동방법
KR102568311B1 (ko) 2019-10-16 2023-08-18 주식회사 어여와 통합배송시스템을 이용한 온라인쇼핑몰장치 및 그 장치의 구동방법
KR102459756B1 (ko) 2020-08-28 2022-10-28 한국외국어대학교 연구산학협력단 배송지 간 접근성 및 다중 모드 사용을 고려한 계층적 경로 추천 방법 및 시스템
KR102574862B1 (ko) * 2021-05-10 2023-09-07 (주)애버커스 배송 예측 시스템
KR102431832B1 (ko) * 2021-11-15 2022-08-11 주식회사 서브코리아 배달주문 중계 시스템

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