WO2019033770A1 - Procédé d'attribution de charge de travail, dispositif, support de stockage et serveur - Google Patents

Procédé d'attribution de charge de travail, dispositif, support de stockage et serveur Download PDF

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Publication number
WO2019033770A1
WO2019033770A1 PCT/CN2018/083303 CN2018083303W WO2019033770A1 WO 2019033770 A1 WO2019033770 A1 WO 2019033770A1 CN 2018083303 W CN2018083303 W CN 2018083303W WO 2019033770 A1 WO2019033770 A1 WO 2019033770A1
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Prior art keywords
workload
assigned
work
value
target
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PCT/CN2018/083303
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English (en)
Chinese (zh)
Inventor
朱振
姜韬
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平安科技(深圳)有限公司
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Publication of WO2019033770A1 publication Critical patent/WO2019033770A1/fr

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311Scheduling, planning or task assignment for a person or group

Definitions

  • the present application relates to the field of information processing technologies, and in particular, to a workload allocation method, apparatus, storage medium, and server.
  • the embodiment of the present application provides a workload allocation method, device, storage medium, and server, which are used to solve the problem that the existing workload distribution method wastes human resources and reduces the overall working efficiency of the personnel.
  • a first aspect of the embodiments of the present application provides a workload allocation method, including:
  • the ratio of the assigned workload is the ratio of the assigned workload of the individual target personnel to the total assigned workload of the respective target personnel.
  • the completion workload ratio refers to the ratio of the completed workload of the single target personnel to the assigned workload
  • the work distribution value of each of the target personnel is determined, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the proportion of the completed workload is The work assignment value is positively correlated;
  • the workload to be allocated is allocated to each of the target personnel in proportion to the work assignment value of each of the target personnel.
  • a second aspect of the embodiments of the present application provides a workload distribution apparatus, including:
  • the workload acquisition module is configured to respectively obtain the workload allocated by each target personnel in the preset time period and the completed workload;
  • the ratio calculation module is configured to calculate the proportion of the assigned workload and the proportion of the completed workload of each target person, and the ratio of the allocated workload refers to the allocated workload of the single target personnel and the total assigned work of the respective target personnel.
  • the ratio of the amount of completion which is the ratio of the completed workload to the assigned workload of a single target person;
  • an allocation value determining module configured to respectively determine a work distribution value of each of the target personnel according to an allocation workload ratio and a completion workload ratio of each of the target personnel, wherein the allocation workload ratio is negatively correlated with the work assignment value
  • the completion workload ratio is positively correlated with the work assignment value
  • the work distribution module is configured to allocate the current workload to be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel.
  • a third aspect of the embodiments of the present application provides a computer readable storage medium storing computer readable instructions, the computer readable instructions being executed by a processor to implement the workload distribution described above The steps of the method.
  • a fourth aspect of the embodiments of the present application provides a server, including a memory, a processor, and the memory storing computer readable instructions executable on the processor, wherein the processor executes
  • the computer readable instructions implement the following operations:
  • the ratio of the assigned workload is the ratio of the assigned workload of the individual target personnel to the total assigned workload of the respective target personnel.
  • the completion workload ratio refers to the ratio of the completed workload of the single target personnel to the assigned workload
  • the work distribution value of each of the target personnel is determined, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the proportion of the completed workload is The work assignment value is positively correlated;
  • the workload to be allocated is allocated to each of the target personnel in proportion to the work assignment value of each of the target personnel.
  • the proportion of the assigned workload refers to the ratio of the assigned workload of the single target personnel to the total assigned workload of the respective target personnel
  • the completed workload ratio refers to the completed workload and the assigned workload of the single target personnel.
  • the ratio of the assigned workload and the proportion of the completed workload are respectively determined according to the ratio of the assigned workload and the completed workload of each of the target personnel, wherein the assigned workload ratio is negatively correlated with the work assigned value, and is completed.
  • the workload ratio is positively correlated with the work assignment value; finally, the workload to be allocated is allocated to each of the target personnel according to the ratio of the work assignment values of the respective target personnel.
  • the assigned workload ratio and the work efficiency of each target person are considered by assigning the workload ratio and the completion workload ratio, and then calculating the work assignment values of the respective target personnel.
  • the work assignment value combines two factors that are considered in the process of assigning workload, which can effectively evaluate the rationality of the workload allocation of each target personnel.
  • the higher the work assignment value the work that the corresponding target personnel can be assigned.
  • the more the quantity, the more the workload to be assigned can be assigned to each target person according to the proportion of the work assignment value. It can be seen that the application realizes the reasonable distribution of the workload of the personnel, improves the work efficiency of each target personnel, reduces the unnecessary waste of human resources and reduces the labor cost.
  • FIG. 1 is a flow chart of an embodiment of a workload allocation method according to an embodiment of the present application
  • FIG. 2 is a schematic flowchart of step 104 of a workload allocation method in an application scenario according to an embodiment of the present application;
  • FIG. 3 is a schematic diagram of a process for allocating a workload to be distributed to each marketing organization in an application scenario according to an embodiment of the present application
  • FIG. 4 is a structural diagram of an embodiment of a workload distribution apparatus according to an embodiment of the present application.
  • FIG. 5 is a schematic diagram of a server according to an embodiment of the present application.
  • an embodiment of a workload allocation method in an embodiment of the present application includes:
  • the system (hereinafter referred to as the system) that executes the workload allocation method can determine in advance which persons are the target personnel. For example, if the system needs to allocate the current workload to be distributed to all marketing agencies in the province, the assignable personnel under all marketing agencies in the province can be determined as the above-mentioned target personnel; if the system needs to be currently assigned The workload is assigned to a specific number of marketing agencies, and the assignable personnel of these specific marketing agencies can be pre-determined as the above-mentioned target personnel. It can be seen that the target personnel in this embodiment can be pre-selected or set according to the specific needs of the system, and details are not described herein again.
  • the determination of the target personnel by the system may be divided according to geographical regions, for example, the assignable personnel of the marketing agencies of the whole province, the whole city, or the whole administrative region are determined as target personnel, and after the target personnel are divided according to the geographical area,
  • the current workload to be allocated in the subsequent step 105 also needs to be determined according to the corresponding region, that is, the workload to be allocated in the province should be allocated to the corresponding target personnel in the province, and the workload to be allocated in the city should be allocated to Corresponding to the target personnel of the city.
  • This embodiment is not specifically limited.
  • step 101 acquires the workload and the completed workload of the personnel of the plurality of marketing agencies, and in the subsequent steps, the system is also cross- The organization allocates the workload to these target personnel. Therefore, the system can break the barriers between various marketing agencies when the workload is distributed, and realize the reasonable distribution of workload between multiple marketing agencies and the improvement of work efficiency. .
  • the foregoing preset time period may refer to a time period including the current time, such as the current day, the current month, the current quarter, or the current year. For example, suppose the current time is 10:00 in the morning, the preset time period is the day, and a target person A has been assigned 10 workloads, of which 5 workloads have been completed, then the above assigned workload is 10, and the work is completed. The amount is 5.
  • the proportion of the assigned workload largely reflects the proportion of the workload assigned to the target personnel to the total allocated workload during the preset time period, or the target personnel within the preset time period.
  • the proportion of the assigned workload can be regarded as an important reference factor.
  • the larger the proportion of the assigned workload, the corresponding workload assigned to the target personnel should be reduced accordingly to balance the overall The work intensity of the target personnel to achieve a reasonable distribution effect.
  • the completion workload ratio largely reflects the work efficiency or work enthusiasm of the target personnel in the preset time period.
  • the larger the work load ratio the higher the work efficiency of the target personnel.
  • the better the enthusiasm for work on the contrary, the smaller the proportion of completed work, the lower the efficiency of the target personnel and the worse the enthusiasm for work. Therefore, when the workload is subsequently allocated, the completion workload ratio can be regarded as an important reference factor.
  • the larger the workload is the more the workload assigned to the target personnel should be increased accordingly to improve the overall situation.
  • the efficiency and enthusiasm of each target person achieves the goal of optimal distribution.
  • step 103 may be performed before step 102, may be performed after step 102, or may be performed simultaneously with step 102.
  • the workload of each target person is used to represent the workload that the target personnel should be assigned or can be assigned.
  • the larger the work distribution value the more work the corresponding target personnel will be assigned later, and vice versa.
  • the smaller the work distribution value the less work the corresponding target person will be assigned later.
  • step 104 may include:
  • the first value is a negative number
  • the second value is a positive number
  • step 201 for example, for the target person C, the assigned workload is 10, the calculated allocated workload is 10%, and the preset first value is -1, the obtained first assigned value is -0.1. .
  • step 202 for example, for the target person C, the completed work volume is 5, the calculated completed work volume is 50%, and the preset second value is 1, the second assigned value is obtained. Is 0.5.
  • step 104 it is necessary to perform the above steps 201 to 203 for each target person, and calculate the work assignment values of the respective target personnel.
  • the workload to be allocated may be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel. For example, the current workload to be assigned is 10, and a total of three target personnel are the target personnel A, the target personnel B, and the target personnel C, and the respective work assignment values of the three are 0.2, 0.4, and 0.4. Therefore, according to the ratio of the work distribution value, two workloads should be assigned to the target personnel A, four workloads should be assigned to the target personnel B, and four workloads should be assigned to the target personnel C.
  • the method may further include:
  • each of the above target personnel belongs to two marketing agencies, the first marketing organization includes the target personnel a1, the target personnel a2, and the second marketing organization includes the target personnel b1, the target personnel b2, and Target person b3.
  • the institutional distribution value of the first marketing agency is equal to the sum of the work distribution values of the target personnel a1 and the target personnel a2, that is, A1;
  • the organization allocation value of the second marketing agency is equal to the work of the target personnel b1, the target personnel b2, and the target personnel b3
  • the 10 workloads are allocated to a1 and a2 according to the proportion of the respective work assignment values of the target personnel a1 and the target personnel a2; similarly, within the second marketing agency, these 20 The workload is allocated to b1, b2, and b3 in proportion to the respective work distribution values of the target person b1, the target person b2, and the target person b3.
  • each of the current workloads to be assigned may be preset according to the preset priority of the task. Assigning in a high-to-low order; when assigning each of the work tasks, the work tasks may be assigned to each of the target personnel in descending order of completion efficiency of each of the target personnel, the completion Efficiency refers to the average efficiency of historical work tasks that the target person has completed.
  • the workload and the work tasks in this embodiment belong to different concepts, and are not completely one-to-one correspondence.
  • the workload is a quantitative concept of the work task in terms of work difficulty or work time. Therefore, one work task may correspond to one workload, or may correspond to 1.3 workloads, or even two workloads.
  • the priority is 5 in the advanced level
  • the total priority is 3 in the intermediate level
  • the priority is 2 in the lower level.
  • the system first assigns 2 of the 5 advanced work tasks to the person c1, and the remaining 3 advanced work tasks are assigned to the person c2. At this time, the assignable workload of the personnel c1 and c2 is full, and the remaining 3 intermediate work tasks and 2 low-level work tasks are assigned to the person c3, and the reasonable assignment of 10 work tasks is completed.
  • the above completion efficiency may be equal to an average value of the efficiency of the historical work tasks that the target personnel have completed. Therefore, for a target person, it is possible to count the length of time spent on each historical work task that has been completed, and divide the workload of a historical work task by the length of time it consumes as the efficiency of the historical work task. After calculating the efficiency of each historical work task, calculating the average of the efficiency of these historical work tasks, the completion efficiency of the target person can be obtained.
  • the system can adopt the principle of preferentially meeting special requirements, and satisfy the customer requirements corresponding to each work task as much as possible. Therefore, if the first work task in the current workload to be allocated is provided with a designated marketing agency, the system may assign the first work task to the designated marketing agency, so that the designated marketing agency will The first work task is assigned to a target person in the designated marketing agency; and/or, if the second work task in the current work to be assigned has a manual dispatch identifier, the second work is performed The task is assigned to a designated dispatcher so that the dispatcher manually assigns the second worker to each of the target personnel.
  • the manual dispatching method can also be used as a supplementary manner of the workload allocation method, and the manual switching mode can be flexibly switched between manual and automatic, so that the workload distribution manner is more flexible.
  • the system is executed once every predetermined time interval, for example, every other hour, so that the workload is allocated every other hour.
  • the above-mentioned workload to be allocated is the unallocated workload accumulated in the previous hour.
  • the system uses the MONGO database to store and analyze the above related data
  • the related data herein includes the above-mentioned allocation workload, completed workload, total workload, allocated workload, and completed work.
  • MONGO is a database based on distributed file storage. Written in C++. Designed to provide scalable, high-performance data storage solutions for web applications.
  • MONGO is the most versatile of the non-relational database, most like a relational database, and its supported data structure is very loose, able to store more complex data types.
  • MONGO has the characteristics of high performance, easy deployment, easy to use, and convenient storage of data, it can improve the analysis efficiency of the above related data.
  • the proportion of the assigned workload refers to the ratio of the assigned workload of a single target person to the total assigned workload of the respective target personnel
  • the percentage of completed workload refers to the completed workload and the assigned workload of a single target person. Ratio; then, determining the work distribution value of each of the target personnel according to the ratio of the assigned workload of the target personnel and the proportion of the completed workload, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the work is completed.
  • the quantity ratio is positively correlated with the work distribution value; finally, the current workload to be allocated is allocated to each of the target personnel according to the ratio of the work assignment values of the respective target personnel.
  • the work assignment value combines two factors that are considered in the process of assigning workload, which can effectively evaluate the rationality of the workload allocation of each target personnel.
  • the higher the work assignment value the work that the corresponding target personnel can be assigned.
  • a workload allocation method has been mainly described above, and a workload distribution device will be described in detail below.
  • FIG. 4 is a structural diagram showing an embodiment of a workload distribution apparatus in an embodiment of the present application.
  • a workload distribution device includes:
  • the workload obtaining module 401 is configured to separately obtain the allocated workload of each target personnel in the preset time period and the completed workload;
  • the ratio calculation module 402 is configured to calculate a distribution workload ratio and a completion workload ratio of each target personnel, where the distribution workload ratio refers to a distribution workload of a single target person and a distribution work of the respective target personnel.
  • the ratio of the total amount of work which is the ratio of the completed workload to the assigned workload of a single target person;
  • the assigned value determining module 403 is configured to determine, according to the allocated workload ratio and the completed workload ratio of each of the target personnel, the work distribution value of each of the target personnel, wherein the assigned workload ratio and the work assigned value are negative Relevant, the proportion of completed workload is positively related to the assigned value;
  • the work distribution module 404 is configured to allocate the current workload to be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel.
  • the allocation value determining module may include:
  • a first distribution value calculation unit configured to calculate a product of the distribution workload ratio of the target person and a preset first value, to obtain a first distribution value
  • a second distribution value calculation unit configured to calculate a product of a completion workload ratio of the target person and a preset second value, to obtain a second distribution value
  • a work distribution value determining unit configured to determine an work distribution value of the target person according to the first assigned value and the second assigned value
  • the first value is a negative number and the second value is a positive number.
  • workload distribution device may further include:
  • An organization allocation value statistics module configured to calculate an organization allocation value of each marketing agency, the agency allocation value being equal to a sum of work assignment values of all target personnel in the marketing organization;
  • An organization allocation module configured to allocate a workload to be currently allocated to each of the marketing agencies according to a proportion of an organization allocation value of each of the marketing agencies;
  • the internal distribution module is configured to allocate the workload to be distributed of the marketing agency to each target person in the marketing organization according to the proportion of the work distribution value of each target person in the marketing organization.
  • workload distribution device may further include:
  • a task assignment module configured to: when the work distribution module allocates the workload to be currently allocated, each work task in the current workload to be assigned according to a preset priority of the work task from high to low Assign in order;
  • an allocation assistance module configured to allocate the work tasks to each of the target personnel in descending order of completion efficiency of each of the target personnel when the task assignment module allocates each of the work tasks.
  • the completion efficiency refers to the average efficiency of the historical work tasks that the target personnel have completed.
  • workload distribution device may further include:
  • a first designated allocation module configured to allocate the first work task to the designated marketing agency if the first work task of the current workload to be assigned is provided with a designated marketing agency, so as to facilitate the designation Marketing agency assigns the first work task to a target person in the designated marketing agency;
  • a second designated allocation module configured to allocate the second work task to a designated dispatcher if the second work task of the current workload to be assigned has a manual dispatch identifier, so as to facilitate the dispatch A person manually assigns the second worker to each of the target personnel.
  • FIG. 5 is a schematic diagram of a server according to an embodiment of the present application.
  • the server 5 of this embodiment includes a processor 50 and a memory 51, wherein the memory 51 stores computer readable instructions 52 executable on the processor 50, such as performing workload distribution. Method of procedure.
  • the processor 50 when executing the computer readable instructions 52, implements the steps in the various embodiments of the various workload distribution methods described above, such as steps 101 through 105 shown in FIG.
  • the processor 50 when executing the computer readable instructions 52, implements the functions of the various modules/units in the various apparatus embodiments described above, such as the functions of the modules 401 through 404 shown in FIG.
  • the computer readable instructions 52 may be partitioned into one or more modules/units that are stored in the memory 51 and executed by the processor 50, To complete this application.
  • the one or more modules/units may be an instruction segment of a series of computer readable instructions capable of performing a particular function, the instruction segments being used to describe the execution of the computer readable instructions 52 in the server 5.
  • the server 5 can be a computing device such as a local server or a cloud server.
  • the server may include, but is not limited to, a processor 50, a memory 51. It will be understood by those skilled in the art that FIG. 5 is merely an example of the server 5 and does not constitute a limitation of the server 5, and may include more or less components than those illustrated, or combine some components, or different components, such as
  • the server may also include an input and output device, a network access device, a bus, and the like.
  • the processor 50 can be a central processing unit (Central Processing Unit, CPU), can also be other general purpose processors, digital signal processors (DSP), application specific integrated circuits (Application Specific Integrated Circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, etc.
  • the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
  • the memory 51 may be an internal storage unit of the terminal device 5, such as a hard disk or a memory of the terminal device 5.
  • the memory 51 may also be an external storage device of the terminal device 5, such as a plug-in hard disk equipped on the terminal device 5, a smart memory card (SMC), a Secure Digital (SD) card, and a flash memory card (Flash). Card) and so on.
  • the memory 51 may also include both an internal storage unit of the terminal device 5 and an external storage device.
  • the memory 51 is used to store the computer readable instructions and other programs and data required by the terminal device.
  • the memory 51 can also be used to temporarily store data that has been output or is about to be output.
  • each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated unit if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium.
  • the present application implements all or part of the processes in the foregoing embodiments, and may also be implemented by computer readable instructions, which may be stored in a computer readable storage medium.
  • the computer readable instructions when executed by a processor, may implement the steps of the various method embodiments described above.
  • the computer readable instructions comprise computer readable instruction code, which may be in the form of source code, an object code form, an executable file or some intermediate form or the like.
  • the computer readable medium can include any entity or device capable of carrying the computer readable instruction code, a recording medium, a USB flash drive, a removable hard drive, a magnetic disk, an optical disk, a computer memory, a read only memory (ROM, Read-Only) Memory), random access memory (RAM, Random) Access Memory), electrical carrier signals, telecommunications signals, and software distribution media.
  • ROM Read Only memory
  • RAM Random Access Memory
  • electrical carrier signals telecommunications signals
  • telecommunications signals and software distribution media. It should be noted that the content contained in the computer readable medium may be appropriately increased or decreased according to the requirements of legislation and patent practice in a jurisdiction, for example, in some jurisdictions, according to legislation and patent practice, computer readable media Does not include electrical carrier signals and telecommunication signals.

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Abstract

La présente invention est applicable au domaine de la technologie de traitement d'informations et concerne un procédé d'attribution de charge de travail, un dispositif, un support de stockage et un serveur pour résoudre le problème selon lequel le procédé de distribution de la charge de travail existant gaspille des ressources humaines et réduit l'efficacité de travail globale du personnel. Le procédé selon la présente invention comprend les étapes suivantes : obtenir une charge de travail attribuée et une charge de travail achevée de chaque personne cible dans une période de temps prédéfinie ; calculer la proportion de la charge de travail attribuée et la proportion de la charge de travail achevée pour chaque personne cible ; déterminer une valeur d'attribution de travail de chaque personnel cible en fonction de la proportion de la charge de travail attribuée et de la proportion de la charge de travail achevée de chaque personnel cible, la proportion de la charge de travail attribuée étant corrélée négativement à la valeur de la tâche attribuée, et la proportion de la charge de travail achevée étant liée positivement à la valeur d'attribution de travail ; et attribuer une charge de travail à attribuer à chaque personnel cible proportionnellement à la valeur d'attribution de travail de chaque personnel cible.
PCT/CN2018/083303 2017-08-16 2018-04-17 Procédé d'attribution de charge de travail, dispositif, support de stockage et serveur WO2019033770A1 (fr)

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