WO2019033770A1

WO2019033770A1 - Workload distribution method, device, storage medium and server

Info

Publication number: WO2019033770A1
Application number: PCT/CN2018/083303
Authority: WO
Inventors: 朱振; 姜韬
Original assignee: 平安科技（深圳）有限公司
Priority date: 2017-08-16
Filing date: 2018-04-17
Publication date: 2019-02-21
Also published as: CN108510140A

Abstract

The present application is applicable to the field of information processing technology, and provided is a workload allocation method, a device, a storage medium and a server for solving the problem that the existing workload distribution method wastes human resources and reduces the overall work efficiency of the personnel. The method provided in the present application comprises: obtaining an assigned workload and a completed workload of each target person within a preset time period; calculating the proportion of the assigned workload and the proportion of the completed workload for each target person; determining a work assignment value of each of the target personnel according to the proportion of the assigned workload and the proportion of the completed workload of each of the target personnel, wherein the proportion of the assigned workload is negatively correlated with the value of the assigned work, and the proportion of the completed workload is positively related to the work assignment value; and allocating to-be-allocated workload to each of the target personnel in proportion to the work assignment value of each of the target personnel.

Description

Workload distribution method, device, storage medium and server

This application claims the priority of the Chinese Patent Application, filed on Aug. 16, 2017, with the application number of 201710702549.9, entitled "A Workload Distribution Method, Storage Medium, and Server", the entire contents of which are incorporated by reference. In this application.

Technical field

The present application relates to the field of information processing technologies, and in particular, to a workload allocation method, apparatus, storage medium, and server.

Background technique

At present, when distributing workloads between different marketing agencies, an even distribution method is generally adopted. However, due to the different staffing and manpower levels between different organizations, it is difficult to ensure a reasonable allocation of the workload of each marketing agency in a uniform distribution. There may be a workload overload of some marketing agencies, and the work of another marketing agency. In the case of unsaturation, this not only wastes the human resources of the marketing organization, increases labor costs, but also reduces the overall efficiency of the marketing organization.

technical problem

The embodiment of the present application provides a workload allocation method, device, storage medium, and server, which are used to solve the problem that the existing workload distribution method wastes human resources and reduces the overall working efficiency of the personnel.

Technical solution

A first aspect of the embodiments of the present application provides a workload allocation method, including:

Obtaining the assigned workload of each target person within the preset time period and the completed work volume;

Calculating the proportion of the assigned workload and the amount of completed workload for each target person, the ratio of the assigned workload is the ratio of the assigned workload of the individual target personnel to the total assigned workload of the respective target personnel.

The completion workload ratio refers to the ratio of the completed workload of the single target personnel to the assigned workload;

According to the proportion of the assigned workload and the proportion of the completed workload of each of the target personnel, the work distribution value of each of the target personnel is determined, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the proportion of the completed workload is The work assignment value is positively correlated;

The workload to be allocated is allocated to each of the target personnel in proportion to the work assignment value of each of the target personnel.

A second aspect of the embodiments of the present application provides a workload distribution apparatus, including:

The workload acquisition module is configured to respectively obtain the workload allocated by each target personnel in the preset time period and the completed workload;

The ratio calculation module is configured to calculate the proportion of the assigned workload and the proportion of the completed workload of each target person, and the ratio of the allocated workload refers to the allocated workload of the single target personnel and the total assigned work of the respective target personnel. The ratio of the amount of completion, which is the ratio of the completed workload to the assigned workload of a single target person;

And an allocation value determining module, configured to respectively determine a work distribution value of each of the target personnel according to an allocation workload ratio and a completion workload ratio of each of the target personnel, wherein the allocation workload ratio is negatively correlated with the work assignment value The completion workload ratio is positively correlated with the work assignment value;

The work distribution module is configured to allocate the current workload to be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel.

A third aspect of the embodiments of the present application provides a computer readable storage medium storing computer readable instructions, the computer readable instructions being executed by a processor to implement the workload distribution described above The steps of the method.

A fourth aspect of the embodiments of the present application provides a server, including a memory, a processor, and the memory storing computer readable instructions executable on the processor, wherein the processor executes The computer readable instructions implement the following operations:

Beneficial effect

In the embodiment of the present application, first, respectively, the workload allocated by each target personnel in the preset time period and the completed workload are completed; then, the proportion of the assigned workload of each target personnel and the proportion of the completed workload are calculated. The proportion of the assigned workload refers to the ratio of the assigned workload of the single target personnel to the total assigned workload of the respective target personnel, and the completed workload ratio refers to the completed workload and the assigned workload of the single target personnel. The ratio of the assigned workload and the proportion of the completed workload are respectively determined according to the ratio of the assigned workload and the completed workload of each of the target personnel, wherein the assigned workload ratio is negatively correlated with the work assigned value, and is completed. The workload ratio is positively correlated with the work assignment value; finally, the workload to be allocated is allocated to each of the target personnel according to the ratio of the work assignment values of the respective target personnel. In the embodiment of the present application, the assigned workload ratio and the work efficiency of each target person are considered by assigning the workload ratio and the completion workload ratio, and then calculating the work assignment values of the respective target personnel. The work assignment value combines two factors that are considered in the process of assigning workload, which can effectively evaluate the rationality of the workload allocation of each target personnel. The higher the work assignment value, the work that the corresponding target personnel can be assigned. The more the quantity, the more the workload to be assigned can be assigned to each target person according to the proportion of the work assignment value. It can be seen that the application realizes the reasonable distribution of the workload of the personnel, improves the work efficiency of each target personnel, reduces the unnecessary waste of human resources and reduces the labor cost.

DRAWINGS

1 is a flow chart of an embodiment of a workload allocation method according to an embodiment of the present application;

FIG. 2 is a schematic flowchart of step 104 of a workload allocation method in an application scenario according to an embodiment of the present application;

FIG. 3 is a schematic diagram of a process for allocating a workload to be distributed to each marketing organization in an application scenario according to an embodiment of the present application;

4 is a structural diagram of an embodiment of a workload distribution apparatus according to an embodiment of the present application;

FIG. 5 is a schematic diagram of a server according to an embodiment of the present application.

Embodiments of the invention

In the following description, for purposes of illustration and description However, it will be apparent to those skilled in the art that the present invention may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the application.

In order to explain the technical solutions described in the present application, the following description will be made by way of specific embodiments.

Referring to FIG. 1 , an embodiment of a workload allocation method in an embodiment of the present application includes:

101. Obtain the workload allocated by each target personnel in the preset time period and the completed work workload;

In the present embodiment, the system (hereinafter referred to as the system) that executes the workload allocation method can determine in advance which persons are the target personnel. For example, if the system needs to allocate the current workload to be distributed to all marketing agencies in the province, the assignable personnel under all marketing agencies in the province can be determined as the above-mentioned target personnel; if the system needs to be currently assigned The workload is assigned to a specific number of marketing agencies, and the assignable personnel of these specific marketing agencies can be pre-determined as the above-mentioned target personnel. It can be seen that the target personnel in this embodiment can be pre-selected or set according to the specific needs of the system, and details are not described herein again.

In particular, in the embodiment, the determination of the target personnel by the system may be divided according to geographical regions, for example, the assignable personnel of the marketing agencies of the whole province, the whole city, or the whole administrative region are determined as target personnel, and after the target personnel are divided according to the geographical area, The current workload to be allocated in the subsequent step 105 also needs to be determined according to the corresponding region, that is, the workload to be allocated in the province should be allocated to the corresponding target personnel in the province, and the workload to be allocated in the city should be allocated to Corresponding to the target personnel of the city. This embodiment is not specifically limited.

Preferably, when the system determines the assignable personnel of the plurality of marketing agencies as the target personnel, step 101 acquires the workload and the completed workload of the personnel of the plurality of marketing agencies, and in the subsequent steps, the system is also cross- The organization allocates the workload to these target personnel. Therefore, the system can break the barriers between various marketing agencies when the workload is distributed, and realize the reasonable distribution of workload between multiple marketing agencies and the improvement of work efficiency. .

It should be noted that the foregoing preset time period may refer to a time period including the current time, such as the current day, the current month, the current quarter, or the current year. For example, suppose the current time is 10:00 in the morning, the preset time period is the day, and a target person A has been assigned 10 workloads, of which 5 workloads have been completed, then the above assigned workload is 10, and the work is completed. The amount is 5.

102. Calculate a proportion of the allocated workload of each target personnel, where the ratio of the assigned workload refers to the ratio of the assigned workload of the single target personnel to the total assigned workload of the respective target personnel;

It can be understood that, when the assigned workloads allocated by the respective target personnel acquired in step 101 in the preset time period are recorded as x ₁ , x ₂ , x ₃ , ..., x _n , the total workload described above is For (x ₁ +x ₂ +x ₃ +...+x _n ), the assigned workload of a target person B is x _i , and the proportion of the assigned workload of the target person B is a=x _i /(x ₁ +x ₂ +x ₃ +...+x _n ). It can be seen that the proportion of the assigned workload largely reflects the proportion of the workload assigned to the target personnel to the total allocated workload during the preset time period, or the target personnel within the preset time period. The larger the working pressure and the larger the proportion of the assigned workload, the greater the working pressure of the target personnel. Conversely, the smaller the proportion of the assigned workload, the smaller the working pressure of the target personnel. Therefore, when the workload is subsequently allocated, the proportion of the assigned workload can be regarded as an important reference factor. The larger the proportion of the assigned workload, the corresponding workload assigned to the target personnel should be reduced accordingly to balance the overall The work intensity of the target personnel to achieve a reasonable distribution effect.

103. Calculate a proportion of completed workloads of each of the target personnel, where the ratio of completed workloads refers to a ratio of completed workloads to allocated workloads of a single target personnel;

It can be understood that, assuming that the assigned workload of a certain target person B is x _i and the completed completion workload is x _j , the completion workload of the target person B is b=x _j /x _i . It can be seen that the completion workload ratio largely reflects the work efficiency or work enthusiasm of the target personnel in the preset time period. The larger the work load ratio, the higher the work efficiency of the target personnel. The better the enthusiasm for work, on the contrary, the smaller the proportion of completed work, the lower the efficiency of the target personnel and the worse the enthusiasm for work. Therefore, when the workload is subsequently allocated, the completion workload ratio can be regarded as an important reference factor. The larger the workload is, the more the workload assigned to the target personnel should be increased accordingly to improve the overall situation. The efficiency and enthusiasm of each target person achieves the goal of optimal distribution.

It should be noted that the sequence of sequential execution between step 102 and step 103 is not limited. That is, step 103 may be performed before step 102, may be performed after step 102, or may be performed simultaneously with step 102.

104. Determine, according to the proportion of the assigned workload and the proportion of the completed workload of each of the target personnel, respectively, the work distribution value of each of the target personnel, wherein the proportion of the assigned workload is negatively correlated with the work distribution value, and the completed workload accounts for Positively related to the work assignment value;

In this embodiment, the workload of each target person is used to represent the workload that the target personnel should be assigned or can be assigned. The larger the work distribution value, the more work the corresponding target personnel will be assigned later, and vice versa. The smaller the work distribution value, the less work the corresponding target person will be assigned later.

From the above description of the proportion of the assigned workload and the proportion of the completed workload, it can be known that for the same target personnel, the proportion of the assigned workload is negatively correlated with the value of the assigned work, and the proportion of the completed workload is positively correlated with the assigned value. .

Further, as shown in FIG. 2, step 104 may include:

201. Calculate a product of the allocated workload of the target personnel and a preset first value, to obtain a first assigned value;

202. Calculate a product of the completed workload of the target personnel and a preset second value to obtain a second assigned value.

203. Determine, according to the first allocation value and the second allocation value, an assignment value of the target person.

In the above steps 201 to 203, the first value is a negative number, and the second value is a positive number.

For step 201, for example, for the target person C, the assigned workload is 10, the calculated allocated workload is 10%, and the preset first value is -1, the obtained first assigned value is -0.1. .

For step 202, for example, for the target person C, the completed work volume is 5, the calculated completed work volume is 50%, and the preset second value is 1, the second assigned value is obtained. Is 0.5.

For step 203, following the above example, after calculating the first assigned value and the second assigned value of the target person C, the work distribution value of the target person C can be obtained, that is, -0.1+0.5=0.4, that is, the target person The work distribution value of C is 0.4.

It should be noted that, in the above step 104, it is necessary to perform the above steps 201 to 203 for each target person, and calculate the work assignment values of the respective target personnel.

105. Allocate the workload to be allocated to each of the target personnel according to a ratio of work assignment values of each of the target personnel.

After determining the respective work distribution values of the respective target personnel, the workload to be allocated may be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel. For example, the current workload to be assigned is 10, and a total of three target personnel are the target personnel A, the target personnel B, and the target personnel C, and the respective work assignment values of the three are 0.2, 0.4, and 0.4. Therefore, according to the ratio of the work distribution value, two workloads should be assigned to the target personnel A, four workloads should be assigned to the target personnel B, and four workloads should be assigned to the target personnel C.

Further, in order to enhance the autonomy of the various marketing agencies in the allocation of the workload and to enhance the personalized rights of the various marketing agencies, as shown in FIG. 3, before step 105, the method may further include:

301. Count an organization allocation value of each marketing organization, where the institution allocation value is equal to a sum of work assignment values of all target personnel in the marketing organization;

302. Allocating the current workload to be allocated to each of the marketing agencies according to the proportion of the agency allocation value of each of the marketing agencies;

303. Allocate the workload to be allocated by the marketing organization to each target person in the marketing organization according to a proportion of the work distribution value of each target person in the marketing organization.

For the above steps 301 to 303, for example, it is assumed that each of the above target personnel belongs to two marketing agencies, the first marketing organization includes the target personnel a1, the target personnel a2, and the second marketing organization includes the target personnel b1, the target personnel b2, and Target person b3. Then, the institutional distribution value of the first marketing agency is equal to the sum of the work distribution values of the target personnel a1 and the target personnel a2, that is, A1; the organization allocation value of the second marketing agency is equal to the work of the target personnel b1, the target personnel b2, and the target personnel b3 The sum of the assigned values is recorded as B1. Assuming A1=1, B1=2, and the current workload to be allocated is 30, 10 workloads are allocated to the first marketing agency, and 20 workloads are allocated to the second marketing agency.

Then, within the first marketing organization, the 10 workloads are allocated to a1 and a2 according to the proportion of the respective work assignment values of the target personnel a1 and the target personnel a2; similarly, within the second marketing agency, these 20 The workload is allocated to b1, b2, and b3 in proportion to the respective work distribution values of the target person b1, the target person b2, and the target person b3.

In this embodiment, in order to further improve the effect of the preferential allocation, when the current workload to be allocated is allocated, each of the current workloads to be assigned may be preset according to the preset priority of the task. Assigning in a high-to-low order; when assigning each of the work tasks, the work tasks may be assigned to each of the target personnel in descending order of completion efficiency of each of the target personnel, the completion Efficiency refers to the average efficiency of historical work tasks that the target person has completed.

First of all, it should be noted that the workload and the work tasks in this embodiment belong to different concepts, and are not completely one-to-one correspondence. The workload is a quantitative concept of the work task in terms of work difficulty or work time. Therefore, one work task may correspond to one workload, or may correspond to 1.3 workloads, or even two workloads.

It can be understood that, because different work tasks are not required, some or all of the work tasks can be pre-set with priority, so the difference in priority between these work tasks. For the system, improving the quality of quality work tasks is equivalent to improving the satisfaction of quality customers. Therefore, priority tasks with high priority can be assigned to target personnel with high efficiency. An example is as follows:

Assume that there are 10 work tasks to be assigned, each of which is 1 workload. Among them, the priority is 5 in the advanced level, the total priority is 3 in the intermediate level, and the priority is 2 in the lower level. There are currently 3 target personnel that can be assigned, namely, personnel c1, personnel c2, and personnel c3, and the completion efficiency of the personnel c1 > the completion efficiency of the personnel c2 > the completion efficiency of the personnel c3. After the calculation in step 105, it is determined according to the work distribution values of the three persons: a total of two workloads assigned to the personnel c1, a total of three workloads assigned to the personnel c2, and five workloads assigned to the c3. Therefore, under the principle of preferential allocation, in this embodiment, the system first assigns 2 of the 5 advanced work tasks to the person c1, and the remaining 3 advanced work tasks are assigned to the person c2. At this time, the assignable workload of the personnel c1 and c2 is full, and the remaining 3 intermediate work tasks and 2 low-level work tasks are assigned to the person c3, and the reasonable assignment of 10 work tasks is completed.

Wherein, the above completion efficiency may be equal to an average value of the efficiency of the historical work tasks that the target personnel have completed. Therefore, for a target person, it is possible to count the length of time spent on each historical work task that has been completed, and divide the workload of a historical work task by the length of time it consumes as the efficiency of the historical work task. After calculating the efficiency of each historical work task, calculating the average of the efficiency of these historical work tasks, the completion efficiency of the target person can be obtained.

Further, it can be understood that there may be special required work tasks in the workload to be allocated. For these work tasks, the system can adopt the principle of preferentially meeting special requirements, and satisfy the customer requirements corresponding to each work task as much as possible. Therefore, if the first work task in the current workload to be allocated is provided with a designated marketing agency, the system may assign the first work task to the designated marketing agency, so that the designated marketing agency will The first work task is assigned to a target person in the designated marketing agency; and/or, if the second work task in the current work to be assigned has a manual dispatch identifier, the second work is performed The task is assigned to a designated dispatcher so that the dispatcher manually assigns the second worker to each of the target personnel.

It should be noted that, in this embodiment, the manual dispatching method can also be used as a supplementary manner of the workload allocation method, and the manual switching mode can be flexibly switched between manual and automatic, so that the workload distribution manner is more flexible.

Preferably, for the workload allocation method provided in this embodiment, the system is executed once every predetermined time interval, for example, every other hour, so that the workload is allocated every other hour. The above-mentioned workload to be allocated is the unallocated workload accumulated in the previous hour.

Further, in this embodiment, the system uses the MONGO database to store and analyze the above related data, and the related data herein includes the above-mentioned allocation workload, completed workload, total workload, allocated workload, and completed work. The ratio of the amount, the assigned value of each target person, and so on. Understandably, MONGO is a database based on distributed file storage. Written in C++. Designed to provide scalable, high-performance data storage solutions for web applications. MONGO is the most versatile of the non-relational database, most like a relational database, and its supported data structure is very loose, able to store more complex data types. Its biggest feature is that the supported query language is very powerful, its syntax is similar to the object-oriented query language, can achieve most of the functions of a single database query similar to relational database, and support indexing of data. Because MONGO has the characteristics of high performance, easy deployment, easy to use, and convenient storage of data, it can improve the analysis efficiency of the above related data.

In this embodiment, first, respectively, the allocation workload of each target personnel in the preset time period and the completed workload are completed; then, the proportion of the assigned workload of each target personnel and the proportion of the completed workload are calculated. The proportion of the assigned workload refers to the ratio of the assigned workload of a single target person to the total assigned workload of the respective target personnel, and the percentage of completed workload refers to the completed workload and the assigned workload of a single target person. Ratio; then, determining the work distribution value of each of the target personnel according to the ratio of the assigned workload of the target personnel and the proportion of the completed workload, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the work is completed. The quantity ratio is positively correlated with the work distribution value; finally, the current workload to be allocated is allocated to each of the target personnel according to the ratio of the work assignment values of the respective target personnel. In this embodiment, by assigning the workload ratio and the completion workload ratio, the assigned workload weight and the work efficiency of each target person are considered, and then the work assignment values of the respective target personnel are calculated. The work assignment value combines two factors that are considered in the process of assigning workload, which can effectively evaluate the rationality of the workload allocation of each target personnel. The higher the work assignment value, the work that the corresponding target personnel can be assigned. The more the quantity, the more the workload to be assigned can be assigned to each target person according to the proportion of the work assignment value. It can be seen that the application realizes the reasonable distribution of the workload of the personnel, improves the work efficiency of each target personnel, reduces the unnecessary waste of human resources and reduces the labor cost.

It should be understood that the size of the sequence of the steps in the above embodiments does not mean that the order of execution is performed. The order of execution of each process should be determined by its function and internal logic, and should not be construed as limiting the implementation process of the embodiments of the present application.

A workload allocation method has been mainly described above, and a workload distribution device will be described in detail below.

FIG. 4 is a structural diagram showing an embodiment of a workload distribution apparatus in an embodiment of the present application.

In this embodiment, a workload distribution device includes:

The workload obtaining module 401 is configured to separately obtain the allocated workload of each target personnel in the preset time period and the completed workload;

The ratio calculation module 402 is configured to calculate a distribution workload ratio and a completion workload ratio of each target personnel, where the distribution workload ratio refers to a distribution workload of a single target person and a distribution work of the respective target personnel. The ratio of the total amount of work, which is the ratio of the completed workload to the assigned workload of a single target person;

The assigned value determining module 403 is configured to determine, according to the allocated workload ratio and the completed workload ratio of each of the target personnel, the work distribution value of each of the target personnel, wherein the assigned workload ratio and the work assigned value are negative Relevant, the proportion of completed workload is positively related to the assigned value;

The work distribution module 404 is configured to allocate the current workload to be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel.

Further, the allocation value determining module may include:

a first distribution value calculation unit, configured to calculate a product of the distribution workload ratio of the target person and a preset first value, to obtain a first distribution value;

a second distribution value calculation unit, configured to calculate a product of a completion workload ratio of the target person and a preset second value, to obtain a second distribution value;

a work distribution value determining unit, configured to determine an work distribution value of the target person according to the first assigned value and the second assigned value;

Wherein the first value is a negative number and the second value is a positive number.

Further, the workload distribution device may further include:

An organization allocation value statistics module, configured to calculate an organization allocation value of each marketing agency, the agency allocation value being equal to a sum of work assignment values of all target personnel in the marketing organization;

An organization allocation module, configured to allocate a workload to be currently allocated to each of the marketing agencies according to a proportion of an organization allocation value of each of the marketing agencies;

The internal distribution module is configured to allocate the workload to be distributed of the marketing agency to each target person in the marketing organization according to the proportion of the work distribution value of each target person in the marketing organization.

Further, the workload distribution device may further include:

a task assignment module, configured to: when the work distribution module allocates the workload to be currently allocated, each work task in the current workload to be assigned according to a preset priority of the work task from high to low Assign in order;

And an allocation assistance module, configured to allocate the work tasks to each of the target personnel in descending order of completion efficiency of each of the target personnel when the task assignment module allocates each of the work tasks, The completion efficiency refers to the average efficiency of the historical work tasks that the target personnel have completed.

Further, the workload distribution device may further include:

a first designated allocation module, configured to allocate the first work task to the designated marketing agency if the first work task of the current workload to be assigned is provided with a designated marketing agency, so as to facilitate the designation Marketing agency assigns the first work task to a target person in the designated marketing agency;

and / or

a second designated allocation module, configured to allocate the second work task to a designated dispatcher if the second work task of the current workload to be assigned has a manual dispatch identifier, so as to facilitate the dispatch A person manually assigns the second worker to each of the target personnel.

FIG. 5 is a schematic diagram of a server according to an embodiment of the present application. As shown in FIG. 5, the server 5 of this embodiment includes a processor 50 and a memory 51, wherein the memory 51 stores computer readable instructions 52 executable on the processor 50, such as performing workload distribution. Method of procedure. The processor 50, when executing the computer readable instructions 52, implements the steps in the various embodiments of the various workload distribution methods described above, such as steps 101 through 105 shown in FIG. Alternatively, the processor 50, when executing the computer readable instructions 52, implements the functions of the various modules/units in the various apparatus embodiments described above, such as the functions of the modules 401 through 404 shown in FIG.

Illustratively, the computer readable instructions 52 may be partitioned into one or more modules/units that are stored in the memory 51 and executed by the processor 50, To complete this application. The one or more modules/units may be an instruction segment of a series of computer readable instructions capable of performing a particular function, the instruction segments being used to describe the execution of the computer readable instructions 52 in the server 5.

The server 5 can be a computing device such as a local server or a cloud server. The server may include, but is not limited to, a processor 50, a memory 51. It will be understood by those skilled in the art that FIG. 5 is merely an example of the server 5 and does not constitute a limitation of the server 5, and may include more or less components than those illustrated, or combine some components, or different components, such as The server may also include an input and output device, a network access device, a bus, and the like.

The processor 50 can be a central processing unit (Central Processing Unit, CPU), can also be other general purpose processors, digital signal processors (DSP), application specific integrated circuits (Application Specific Integrated Circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, etc. The general purpose processor may be a microprocessor or the processor or any conventional processor or the like.

The memory 51 may be an internal storage unit of the terminal device 5, such as a hard disk or a memory of the terminal device 5. The memory 51 may also be an external storage device of the terminal device 5, such as a plug-in hard disk equipped on the terminal device 5, a smart memory card (SMC), a Secure Digital (SD) card, and a flash memory card (Flash). Card) and so on. Further, the memory 51 may also include both an internal storage unit of the terminal device 5 and an external storage device. The memory 51 is used to store the computer readable instructions and other programs and data required by the terminal device. The memory 51 can also be used to temporarily store data that has been output or is about to be output.

In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium. Based on such understanding, the present application implements all or part of the processes in the foregoing embodiments, and may also be implemented by computer readable instructions, which may be stored in a computer readable storage medium. The computer readable instructions, when executed by a processor, may implement the steps of the various method embodiments described above. Wherein, the computer readable instructions comprise computer readable instruction code, which may be in the form of source code, an object code form, an executable file or some intermediate form or the like. The computer readable medium can include any entity or device capable of carrying the computer readable instruction code, a recording medium, a USB flash drive, a removable hard drive, a magnetic disk, an optical disk, a computer memory, a read only memory (ROM, Read-Only) Memory), random access memory (RAM, Random) Access Memory), electrical carrier signals, telecommunications signals, and software distribution media. It should be noted that the content contained in the computer readable medium may be appropriately increased or decreased according to the requirements of legislation and patent practice in a jurisdiction, for example, in some jurisdictions, according to legislation and patent practice, computer readable media Does not include electrical carrier signals and telecommunication signals.

The above-mentioned embodiments are only used to explain the technical solutions of the present application, and are not limited thereto; although the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that they can still implement the foregoing embodiments. The technical solutions described in the examples are modified or equivalently replaced with some of the technical features; and the modifications or substitutions do not deviate from the spirit and scope of the technical solutions of the embodiments of the present application, and should be included in Within the scope of protection of this application.

Claims

A workload allocation method, comprising:

Obtaining the assigned workload of each target person within the preset time period and the completed work volume;

Calculating the proportion of the assigned workload and the amount of completed workload for each target person, the ratio of the assigned workload refers to the ratio of the assigned workload of the individual target personnel to the total assigned workload of the respective target personnel, the completion The workload ratio refers to the ratio of the completed workload to the assigned workload of a single target person;

According to the proportion of the assigned workload and the proportion of the completed workload of each of the target personnel, the work distribution value of each of the target personnel is determined, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the proportion of the completed workload is The work assignment value is positively correlated;

The workload to be allocated is allocated to each of the target personnel in proportion to the work assignment value of each of the target personnel.
The workload distribution method according to claim 1, wherein the determining the work distribution value of each of the target personnel according to the distribution workload ratio and the completion workload ratio of each of the target personnel includes:

Calculating a product of the assigned workload of the target person and a preset first value to obtain a first assigned value;

Calculating a product of the completed workload of the target person and a preset second value to obtain a second assigned value;

Determining an work distribution value of the target person according to the first assigned value and the second assigned value;

Wherein the first value is a negative number and the second value is a positive number.
The workload distribution method according to claim 1, wherein before the assignment of the workload to be assigned to each of the target personnel in proportion to the work assignment value of each of the target personnel, the method further includes:

Counting the agency allocation values of the various marketing agencies, the agency allocation value being equal to the sum of the work distribution values of all target personnel in the marketing organization;

Allocating the current workload to be allocated to each of the marketing agencies according to the proportion of the institutional allocation values of each of the marketing agencies;

The workload to be distributed of the marketing agency is allocated to each target person in the marketing organization according to the proportion of the work distribution value of each target person in the marketing agency.
The workload distribution method according to claim 1, wherein the workload distribution method further comprises:

When the current workload to be allocated is allocated, each work task in the current workload to be allocated is allocated in descending order of the preset priority of the work task;

When assigning each of the work tasks, assigning the work tasks to each of the target personnel in descending order of completion efficiency of each of the target personnel, the completion efficiency means that the target personnel have completed The average efficiency of historical work tasks.
The workload distribution method according to any one of claims 1 to 4, further comprising:

If the first work task of the current workload to be allocated is provided with the designated marketing agency, assigning the first work task to the designated marketing agency, so that the designated marketing agency will be the first A work task is assigned to a target person in the designated marketing agency;

and / or

If the second work task in the current workload to be assigned is provided with a manual dispatch identifier, the second work task is assigned to the designated dispatcher, so that the dispatcher manually performs the second work Personnel are assigned to each of the target personnel.
A workload distribution device, characterized in that the workload distribution device comprises:

The workload acquisition module is configured to respectively obtain the workload allocated by each target personnel in the preset time period and the completed workload;

The ratio calculation module is configured to calculate the proportion of the assigned workload and the proportion of the completed workload of each target person, and the ratio of the allocated workload refers to the allocated workload of the single target personnel and the total assigned work of the respective target personnel. The ratio of the amount of completion, which is the ratio of the completed workload to the assigned workload of a single target person;

And an allocation value determining module, configured to respectively determine a work distribution value of each of the target personnel according to an allocation workload ratio and a completion workload ratio of each of the target personnel, wherein the allocation workload ratio is negatively correlated with the work assignment value The completion workload ratio is positively correlated with the work assignment value;

The work distribution module is configured to allocate the current workload to be allocated to each of the target personnel according to the proportion of the work assignment values of the respective target personnel.
The workload distribution apparatus according to claim 6, wherein the allocation value determining module comprises:

a first distribution value calculation unit, configured to calculate a product of the distribution workload ratio of the target person and a preset first value, to obtain a first distribution value;

a second distribution value calculation unit, configured to calculate a product of a completion workload ratio of the target person and a preset second value, to obtain a second distribution value;

a work distribution value determining unit, configured to determine an work distribution value of the target person according to the first assigned value and the second assigned value;

Wherein the first value is a negative number and the second value is a positive number.
The workload distribution device of claim 6, wherein the workload distribution device further comprises:

An organization allocation value statistics module, configured to calculate an organization allocation value of each marketing agency, the agency allocation value being equal to a sum of work assignment values of all target personnel in the marketing organization;

An organization allocation module, configured to allocate a workload to be currently allocated to each of the marketing agencies according to a proportion of an organization allocation value of each of the marketing agencies;

The internal distribution module is configured to allocate the workload to be distributed of the marketing agency to each target person in the marketing organization according to the proportion of the work distribution value of each target person in the marketing organization.
The workload distribution device of claim 6, wherein the workload distribution device further comprises:

a task assignment module, configured to: when the work distribution module allocates the workload to be currently allocated, each work task in the current workload to be assigned according to a preset priority of the work task from high to low Assign in order;

And an allocation assistance module, configured to allocate the work tasks to each of the target personnel in descending order of completion efficiency of each of the target personnel when the task assignment module allocates each of the work tasks, The completion efficiency refers to the average efficiency of the historical work tasks that the target personnel have completed.
The workload distribution device according to any one of claims 6 to 9, wherein the workload distribution device further comprises:

a first designated allocation module, configured to allocate the first work task to the designated marketing agency if the first work task of the current workload to be assigned is provided with a designated marketing agency, so as to facilitate the designation Marketing agency assigns the first work task to a target person in the designated marketing agency;

and / or

a second designated allocation module, configured to allocate the second work task to a designated dispatcher if the second work task of the current workload to be assigned has a manual dispatch identifier, so as to facilitate the dispatch A person manually assigns the second worker to each of the target personnel.
A server comprising a memory, a processor, and computer readable instructions stored in the memory and operative on the processor, wherein the processor implements the following steps when the computer readable instructions are executed :

Obtaining the assigned workload of each target person within the preset time period and the completed work volume;

Calculating the proportion of the assigned workload and the amount of completed workload for each target person, the ratio of the assigned workload refers to the ratio of the assigned workload of the individual target personnel to the total assigned workload of the respective target personnel, the completion The workload ratio refers to the ratio of the completed workload to the assigned workload of a single target person;

According to the proportion of the assigned workload and the proportion of the completed workload of each of the target personnel, the work distribution value of each of the target personnel is determined, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the proportion of the completed workload is The work assignment value is positively correlated;

The workload to be allocated is allocated to each of the target personnel in proportion to the work assignment value of each of the target personnel.
The server according to claim 11, wherein the determining the work distribution value of each of the target personnel according to the distribution workload ratio and the completion workload ratio of each of the target personnel comprises:

Calculating a product of the assigned workload of the target person and a preset first value to obtain a first assigned value;

Calculating a product of the completed workload of the target person and a preset second value to obtain a second assigned value;

Determining an work distribution value of the target person according to the first assigned value and the second assigned value;

Wherein the first value is a negative number and the second value is a positive number.
The server according to claim 11, wherein said processor executes said computer before assigning a workload to be assigned to each of said target persons in proportion to a work assignment value of said respective target personnel The following steps are also implemented when the instructions are readable:

Counting the agency allocation values of the various marketing agencies, the agency allocation value being equal to the sum of the work distribution values of all target personnel in the marketing organization;

Allocating the current workload to be allocated to each of the marketing agencies according to the proportion of the institutional allocation values of each of the marketing agencies;

The workload to be distributed of the marketing agency is allocated to each target person in the marketing organization according to the proportion of the work distribution value of each target person in the marketing agency.
The server according to claim 11, wherein said processor further implements the following steps when said computer readable instructions are executed:

When the current workload to be allocated is allocated, each work task in the current workload to be allocated is allocated in descending order of the preset priority of the work task;

When assigning each of the work tasks, assigning the work tasks to each of the target personnel in descending order of completion efficiency of each of the target personnel, the completion efficiency means that the target personnel have completed The average efficiency of historical work tasks.
The server according to any one of claims 11 to 14, wherein the processor further implements the following steps when the computer readable instructions are executed:

If the first work task of the current workload to be allocated is provided with the designated marketing agency, assigning the first work task to the designated marketing agency, so that the designated marketing agency will be the first A work task is assigned to a target person in the designated marketing agency;

and / or

If the second work task in the current workload to be assigned is provided with a manual dispatch identifier, the second work task is assigned to the designated dispatcher, so that the dispatcher manually performs the second work Personnel are assigned to each of the target personnel.
A computer readable storage medium storing computer readable instructions, wherein the computer readable instructions, when executed by at least one processor, implement the following steps:

Obtaining the assigned workload of each target person within the preset time period and the completed work volume;

Calculating the proportion of the assigned workload and the amount of completed workload for each target person, the ratio of the assigned workload refers to the ratio of the assigned workload of the individual target personnel to the total assigned workload of the respective target personnel, the completion The workload ratio refers to the ratio of the completed workload to the assigned workload of a single target person;

According to the proportion of the assigned workload and the proportion of the completed workload of each of the target personnel, the work distribution value of each of the target personnel is determined, wherein the proportion of the assigned workload is negatively correlated with the assigned value, and the proportion of the completed workload is The work assignment value is positively correlated;

The workload to be allocated is allocated to each of the target personnel in proportion to the work assignment value of each of the target personnel.
The computer readable storage medium according to claim 16, wherein the determining the work distribution value of each of the target personnel according to the distribution workload ratio and the completion workload ratio of each of the target personnel comprises:

Calculating a product of the assigned workload of the target person and a preset first value to obtain a first assigned value;

Calculating a product of the completed workload of the target person and a preset second value to obtain a second assigned value;

Determining an work distribution value of the target person according to the first assigned value and the second assigned value;

Wherein the first value is a negative number and the second value is a positive number.
The computer readable storage medium according to claim 16, wherein the computer is operable to allocate a workload to be assigned to each of the target personnel in proportion to a work assignment value of each of the target personnel. The following steps are also implemented when the read instruction is executed by at least one processor:

Counting the agency allocation values of the various marketing agencies, the agency allocation value being equal to the sum of the work distribution values of all target personnel in the marketing organization;

Allocating the current workload to be allocated to each of the marketing agencies according to the proportion of the institutional allocation values of each of the marketing agencies;

The workload to be distributed of the marketing agency is allocated to each target person in the marketing organization according to the proportion of the work distribution value of each target person in the marketing agency.
The computer readable storage medium of claim 16, wherein the computer readable instructions are further executed by the at least one processor to:

When the current workload to be allocated is allocated, each work task in the current workload to be allocated is allocated in descending order of the preset priority of the work task;

When assigning each of the work tasks, assigning the work tasks to each of the target personnel in descending order of completion efficiency of each of the target personnel, the completion efficiency means that the target personnel have completed The average efficiency of historical work tasks.
A computer readable storage medium according to any one of claims 17 to 19, wherein said computer readable instructions, when executed by at least one processor, further implement the following steps:

If the first work task of the current workload to be allocated is provided with the designated marketing agency, assigning the first work task to the designated marketing agency, so that the designated marketing agency will be the first A work task is assigned to a target person in the designated marketing agency;

and / or

If the second work task in the current workload to be assigned is provided with a manual dispatch identifier, the second work task is assigned to the designated dispatcher, so that the dispatcher manually performs the second work Personnel are assigned to each of the target personnel.