WO2019028782A1 - Procédé de traitement de file d'attente, serveur, et support de stockage informatique - Google Patents

Procédé de traitement de file d'attente, serveur, et support de stockage informatique Download PDF

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Publication number
WO2019028782A1
WO2019028782A1 PCT/CN2017/096920 CN2017096920W WO2019028782A1 WO 2019028782 A1 WO2019028782 A1 WO 2019028782A1 CN 2017096920 W CN2017096920 W CN 2017096920W WO 2019028782 A1 WO2019028782 A1 WO 2019028782A1
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WO
WIPO (PCT)
Prior art keywords
queuing
user
queue
user terminal
server
Prior art date
Application number
PCT/CN2017/096920
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English (en)
Chinese (zh)
Inventor
魏晓洁
Original Assignee
深圳益创信息科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳益创信息科技有限公司 filed Critical 深圳益创信息科技有限公司
Priority to PCT/CN2017/096920 priority Critical patent/WO2019028782A1/fr
Publication of WO2019028782A1 publication Critical patent/WO2019028782A1/fr

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere

Definitions

  • the present invention relates to the field of computer application technologies, and in particular, to a queuing processing method, a server, and a computer storage medium.
  • the current call queue method still requires the user to wait for the notification of the broadcast in the office, and there is a problem of wasting user time.
  • the embodiment of the invention provides a queuing processing method, a server and a computer storage medium, which can effectively arrange the queuing time for the user.
  • an embodiment of the present invention provides a queuing processing method, including:
  • the server receives a queuing request for the subscription target service sent by the user terminal;
  • the server obtains user information in a queuing queue set for the target service, where the user information includes: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue;
  • the server configures a target queuing number for the target user of the user terminal according to the user queuing number, and sends the target queuing number and the number of the user to the user terminal;
  • the server sets the target queuing number as a user queuing number corresponding to the target user of the user terminal to the queuing queue.
  • the method may further include:
  • the server detects whether the number of users currently recorded in the queued queue changes
  • the number of users after the change is sent to the user terminal.
  • the method may further include:
  • the mobile communication number of the user terminal is stored, and the quantity value of the changed number of users is less than a preset number threshold, then the mobile communication number is dialed.
  • the data is transmitted between the server and the user terminal by using an established instant messaging application session, where the instant messaging application session is established by the attention operation after the user terminal scans the two-dimensional code. of.
  • the server is connected to a calling number system of the bank, and the server determines, according to the calling number system, whether the number of users recorded in the queuing queue changes.
  • an embodiment of the present invention further provides a server, including: a memory and a processor;
  • the memory is configured to store program instructions
  • the processor calling a program instruction stored in the memory, for
  • Obtaining user information in a queuing queue set for the target service where the user information includes: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue;
  • the target queue number is set as the user queue number corresponding to the target user of the user terminal to the queuing queue.
  • the processor is further used to control the processor
  • the number of users after the change is sent to the user terminal.
  • the processor is further used to control the processor
  • the mobile communication number of the user terminal is stored, and the quantity value of the changed number of users is less than a preset number threshold, then the mobile communication number is dialed.
  • the data is transmitted between the server and the user terminal by using an established instant messaging application session, where the instant messaging application session is established by the attention operation after the user terminal scans the two-dimensional code. of.
  • the embodiment of the present invention further provides a computer storage medium, where the computer storage medium stores program instructions, and when the program instructions are executed, the method described in the first aspect is implemented.
  • the embodiment of the invention can queue the users who have subscribed to the target service through the queuing queue, and send the queued number and the number of queued persons to the user's terminal, thereby realizing the intelligent and automatic requirements for queuing waiting, and does not need to take paper.
  • the quality list is single, saving resources and environmental protection.
  • FIG. 1 is a schematic structural diagram of a queuing processing system according to an embodiment of the present invention.
  • FIG. 2 is a schematic flow chart of a queuing processing method according to an embodiment of the present invention.
  • FIG. 3 is a schematic structural diagram of a server according to an embodiment of the present invention.
  • FIG. 1 is a schematic structural diagram of a queuing processing system according to an embodiment of the present invention.
  • the system in the embodiment of the present invention includes a server 101 and a user terminal 102.
  • the server 101 can be a dedicated server, and the queuing function is mainly implemented.
  • the user terminal 102 can be a smart terminal with a network function, such as a smart phone or a tablet computer.
  • the user interface 102 such as a smartphone can scan a corresponding graphic code, such as a two-dimensional code, to establish a conversation interface with the server 101.
  • the message may be exchanged between the user terminal 102 and the server 101 through a session interface of the instant messaging application.
  • the server 101 may correspond to a public number, and the user terminal 102 may establish a relationship with the public number.
  • the session interface between the servers 101.
  • the user terminal 102 sends a queuing request to the server 101 according to a user operation on the session interface, and the queuing request carries at least information of the target service to be processed.
  • the server 101 After receiving the queuing request, the server 101 configures the target queuing number for the user terminal 102 in response to the queuing request, and the target queuing code uniquely corresponds to the user terminal 102.
  • the server 101 assigns a number to each user terminal 102 in the order of chronological order in which the queuing request is received.
  • the server 101 can separately set a queuing queue for various services provided by a bank or the like, and users in different queuing queues need to perform different services. For example, the users in the queuing queue of the deposit and withdrawal service only handle the deposit and withdrawal business. The users in the queuing queue of the account opening business only handle bank card opening business.
  • the server 101 determines the number of user queuing numbers in the queuing queue corresponding to the target service before, simultaneously or after configuring the target queuing number, and the users corresponding to the user queuing numbers are waiting in line to enter the target service.
  • the server 101 After determining the number of the user queuing number and the target queuing number, the server 101 generates the number of the user queuing number and the target queuing number to the user terminal 102 that initiates the queuing request, and the user terminal 102 presents the information to facilitate the corresponding user.
  • the current queuing status of the target business The user can choose to continue to wait, or give up the queue or go through other things first and come back to handle the target business when they are on their own.
  • the server 101 also accesses a call number system of a place that needs to be queued for service, such as a bank.
  • a call number system of a place that needs to be queued for service
  • the server 101 synchronizes the queue queue corresponding to the target service.
  • the user queue number is updated, and the updated number of user queue numbers is sent to the user terminal 102 in real time, so that the user terminal 102 can clearly determine how many people still need to handle the service.
  • the embodiment of the invention can queue the users who have subscribed to the target service through the queuing queue, and send the queued number and the number of queued persons to the user's terminal, thereby realizing the intelligent and automatic requirements for queuing waiting, and does not need to take paper.
  • the quality list is single, saving resources and environmental protection.
  • FIG. 2 it is a schematic flowchart of a queuing processing method according to an embodiment of the present invention.
  • the method of the illustrated embodiment can be performed by a dedicated server. In other embodiments, it may also be executed by a calling system of a place such as a bank.
  • the method of the embodiment of the invention comprises the following steps.
  • S201 The server receives a queuing request for the subscription target service sent by the user terminal.
  • the server acquires user information in a queuing queue set for the target service, where the user information includes: a quantity of users currently recorded in the queuing queue and a queuing number of a user recently set to the queuing queue;
  • S203 The server configures a target queuing number for the target user of the user terminal according to the user queuing number, and sends the target queuing number and the number of the user to the user terminal.
  • the server sets the target queuing number as a user queuing number of the target user of the user terminal to the queuing queue.
  • the method further includes the following steps.
  • S205 The server detects whether the number of users currently recorded in the queuing queue changes.
  • the server can notify the user corresponding to the user terminal by dialing the phone number through the phone number. Specifically, after detecting the change in the number of users currently recorded in the queuing queue, determining whether the mobile communication number of the user terminal is stored; if the mobile communication number of the user terminal is stored, and the change occurs If the number of users is less than the preset number threshold, then the mobile communication number is dialed.
  • the user can be notified by dialing the phone number.
  • the number threshold corresponding to the number of users can be set by the user.
  • the number threshold corresponding to one person or multiple persons can be set according to the situation of other transactions processed.
  • the data is transmitted between the server and the user terminal by means of an established instant messaging application session, where the instant messaging application session is operated after the user terminal scans the two-dimensional code. built.
  • the server is coupled to a call number system of a bank, the server being The calling system determines whether the number of users recorded in the queuing queue has changed.
  • the embodiment of the invention can queue the users who have subscribed to the target service through the queuing queue, and send the queued number and the number of queued persons to the user's terminal, thereby realizing the intelligent and automatic requirements for queuing waiting, and does not need to take paper.
  • the quality list is single, saving resources and environmental protection.
  • the server in the embodiment of the present invention may include a power supply module and various shell structures, and may further include: a physical button such as a power button.
  • the indicator light, the data interface, and the network interface, and the like, further include a memory 302 and a processor 301 in the embodiment of the present invention.
  • the memory 302 may include a volatile memory such as a RAM (random-access memory); the memory 302 may also include a non-volatile memory such as a flash memory. (flash memory), HDD (hard disk drive) or SSD (solid-state drive); the memory 302 may also include a combination of the above types of memories.
  • RAM random-access memory
  • non-volatile memory such as a flash memory.
  • flash memory flash memory
  • HDD hard disk drive
  • SSD solid-state drive
  • the memory 302 may also include a combination of the above types of memories.
  • the processor 301 can be a CPU (central processing unit).
  • the processor 301 may further include a hardware chip.
  • the memory 302 is further configured to store program instructions.
  • the processor 301 can invoke the program instructions to implement a queuing processing method as shown in the embodiment of FIG. 2 of the present application.
  • the memory 302 is configured to store program instructions.
  • the processor 301 is configured to invoke a program instruction stored in the memory 302, to receive a queuing request for a subscription target service sent by the user terminal, and to acquire user information in a queuing queue set for the target service, where the user information And including: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue; configuring a target queuing number according to the user queuing number for the target user of the user terminal, and setting the target queuing number And sending the number of users to the user terminal; setting the target queuing number as a user queuing number corresponding to the target user of the user terminal to the queuing queue.
  • the processor 301 is further configured to detect whether the number of users currently recorded in the queuing queue changes; if a change is detected, the number of users that will change is sent. Send to the user terminal.
  • the processor 301 is further configured to: after detecting a change in the number of users currently recorded in the queuing queue, determine whether a mobile communication number of the user terminal is stored; if the If the mobile communication number of the user terminal and the number of the changed number of users are less than a preset number threshold, then the mobile communication number is dialed.
  • the data is transmitted between the server and the user terminal by means of an established instant messaging application session, where the instant messaging application session is operated after the user terminal scans the two-dimensional code. built.
  • the embodiment of the invention can queue the users who have subscribed to the target service through the queuing queue, and send the queued number and the number of queued persons to the user's terminal, thereby realizing the intelligent and automatic requirements for queuing waiting, and does not need to take paper.
  • the quality list is single, saving resources and environmental protection.
  • the storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).

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  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé de traitement de file d'attente et un serveur, le procédé comprenant les étapes suivantes : un serveur reçoit une demande de file d'attente, pour la réservation d'un service cible, envoyée par un terminal utilisateur; le serveur obtient des informations d'utilisateur dans une file d'attente configurée pour le service cible, les informations d'utilisateur comprenant le nombre d'utilisateurs actuellement enregistrés dans la file d'attente, et des numéros de file d'attente d'utilisateur configurés récemment de la file d'attente; en fonction des numéros de file d'attente d'utilisateur, le serveur configure un numéro de file d'attente cible pour un utilisateur cible correspondant au terminal utilisateur, et envoie le numéro de file d'attente cible et le nombre d'utilisateurs au terminal utilisateur; le serveur configure le numéro de file d'attente cible, qui fait office de numéro de file d'attente d'utilisateur de l'utilisateur cible correspondant au terminal utilisateur, dans la file d'attente. La présente invention met en œuvre une mise en file d'attente intelligente et automatisée, et élimine le besoin de prendre des tickets de numéro en papier, ce qui permet d'économiser des ressources et d'aider à protéger l'environnement.
PCT/CN2017/096920 2017-08-10 2017-08-10 Procédé de traitement de file d'attente, serveur, et support de stockage informatique WO2019028782A1 (fr)

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PCT/CN2017/096920 WO2019028782A1 (fr) 2017-08-10 2017-08-10 Procédé de traitement de file d'attente, serveur, et support de stockage informatique

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PCT/CN2017/096920 WO2019028782A1 (fr) 2017-08-10 2017-08-10 Procédé de traitement de file d'attente, serveur, et support de stockage informatique

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Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101840593A (zh) * 2009-03-18 2010-09-22 中国移动通信集团安徽有限公司 电子化排队的方法、装置及系统
CN102610016A (zh) * 2011-01-19 2012-07-25 冯东伟 异构实时排队机系统及其装置和远程排队预约的方法
CN103366437A (zh) * 2013-07-19 2013-10-23 魏国辰 排队取号的处理方法、处理排队取号的服务器和系统
CN104732639A (zh) * 2015-02-04 2015-06-24 中国联合网络通信集团有限公司 一种应用于业务办理窗口的叫号方法和系统
US20170208014A1 (en) * 2016-01-18 2017-07-20 Dell Products, Lp Enterprise Messaging System Using an Optimized Queueing Model
CN107610310A (zh) * 2017-08-10 2018-01-19 深圳益创信息科技有限公司 一种排队处理方法、服务器及计算机存储介质

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101840593A (zh) * 2009-03-18 2010-09-22 中国移动通信集团安徽有限公司 电子化排队的方法、装置及系统
CN102610016A (zh) * 2011-01-19 2012-07-25 冯东伟 异构实时排队机系统及其装置和远程排队预约的方法
CN103366437A (zh) * 2013-07-19 2013-10-23 魏国辰 排队取号的处理方法、处理排队取号的服务器和系统
CN104732639A (zh) * 2015-02-04 2015-06-24 中国联合网络通信集团有限公司 一种应用于业务办理窗口的叫号方法和系统
US20170208014A1 (en) * 2016-01-18 2017-07-20 Dell Products, Lp Enterprise Messaging System Using an Optimized Queueing Model
CN107610310A (zh) * 2017-08-10 2018-01-19 深圳益创信息科技有限公司 一种排队处理方法、服务器及计算机存储介质

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