WO2019028782A1

WO2019028782A1 - Queue processing method, server and computer storage medium

Info

Publication number: WO2019028782A1
Application number: PCT/CN2017/096920
Authority: WO
Inventors: 魏晓洁
Original assignee: 深圳益创信息科技有限公司
Priority date: 2017-08-10
Filing date: 2017-08-10
Publication date: 2019-02-14

Abstract

Disclosed are a queue processing method and a server, the method comprising: a server receives a queue request, for booking a target service, sent by a user terminal; the server obtains user information in a queue configured for the target service, the user information comprising the number of users currently recorded in the queue, and recently configured user queue numbers of the queue; according to the user queue numbers, the server configures a target queue number for a target user corresponding to the user terminal, and sends the target queue number and the number of users to the user terminal; the server configures the target queue number, which acts as a user queue number of the target user corresponding to the user terminal, in the queue. The present invention implements smart, automated queuing, and obviates the need for taking paper number tickets, thereby saving resources and helping to protect the environment.

Description

Queuing processing method, server and computer storage medium

Technical field

The present invention relates to the field of computer application technologies, and in particular, to a queuing processing method, a server, and a computer storage medium.

Background technique

In people's daily life, there are many scenes involved in queuing. People often spend a lot of time queuing to handle different affairs, especially in banks and other places. The current queuing mechanism generally requires the user to take the number first. After the staff member handles a transaction, the system triggers the call number system to notify the next number in turn.

The current call queue method still requires the user to wait for the notification of the broadcast in the office, and there is a problem of wasting user time.

Summary of the invention

The embodiment of the invention provides a queuing processing method, a server and a computer storage medium, which can effectively arrange the queuing time for the user.

In one aspect, an embodiment of the present invention provides a queuing processing method, including:

The server receives a queuing request for the subscription target service sent by the user terminal;

The server obtains user information in a queuing queue set for the target service, where the user information includes: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue;

The server configures a target queuing number for the target user of the user terminal according to the user queuing number, and sends the target queuing number and the number of the user to the user terminal;

The server sets the target queuing number as a user queuing number corresponding to the target user of the user terminal to the queuing queue.

Optionally, the method may further include:

The server detects whether the number of users currently recorded in the queued queue changes;

If a change is detected, the number of users after the change is sent to the user terminal.

Optionally, the method may further include:

After detecting the change in the number of users currently recorded in the queuing queue, determining whether the mobile communication number of the user terminal is stored;

If the mobile communication number of the user terminal is stored, and the quantity value of the changed number of users is less than a preset number threshold, then the mobile communication number is dialed.

Optionally, the data is transmitted between the server and the user terminal by using an established instant messaging application session, where the instant messaging application session is established by the attention operation after the user terminal scans the two-dimensional code. of.

Optionally, the server is connected to a calling number system of the bank, and the server determines, according to the calling number system, whether the number of users recorded in the queuing queue changes.

In a second aspect, an embodiment of the present invention further provides a server, including: a memory and a processor;

The memory is configured to store program instructions;

The processor, calling a program instruction stored in the memory, for

Receiving a queuing request for the subscription target service sent by the user terminal;

Obtaining user information in a queuing queue set for the target service, where the user information includes: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue;

And configuring, according to the user queue number, a target queuing number corresponding to the target user of the user terminal, and sending the target queuing number and the number of users to the user terminal;

The target queue number is set as the user queue number corresponding to the target user of the user terminal to the queuing queue.

Optionally, the processor is further used to

Detecting whether the number of users currently recorded in the queuing queue changes;

Optionally, the processor is further used to

The embodiment of the present invention further provides a computer storage medium, where the computer storage medium stores program instructions, and when the program instructions are executed, the method described in the first aspect is implemented.

Embodiments of the present invention have the following beneficial effects:

The embodiment of the invention can queue the users who have subscribed to the target service through the queuing queue, and send the queued number and the number of queued persons to the user's terminal, thereby realizing the intelligent and automatic requirements for queuing waiting, and does not need to take paper. The quality list is single, saving resources and environmental protection.

DRAWINGS

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below. Obviously, the drawings in the following description are only It is a certain embodiment of the present invention, and other drawings can be obtained from those skilled in the art without any creative work.

1 is a schematic structural diagram of a queuing processing system according to an embodiment of the present invention;

2 is a schematic flow chart of a queuing processing method according to an embodiment of the present invention;

FIG. 3 is a schematic structural diagram of a server according to an embodiment of the present invention.

Detailed ways

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is obvious that the described embodiments are only a part of the embodiments of the present invention, but not all embodiments. All other embodiments obtained by those skilled in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention.

FIG. 1 is a schematic structural diagram of a queuing processing system according to an embodiment of the present invention. The system in the embodiment of the present invention includes a server 101 and a user terminal 102. The server 101 can be a dedicated server, and the queuing function is mainly implemented. The user terminal 102 can be a smart terminal with a network function, such as a smart phone or a tablet computer.

In the embodiment of the present invention, when a user enters a place such as a bank that needs to queue for a transaction, The user interface 102 such as a smartphone can scan a corresponding graphic code, such as a two-dimensional code, to establish a conversation interface with the server 101. In an embodiment, the message may be exchanged between the user terminal 102 and the server 101 through a session interface of the instant messaging application. The server 101 may correspond to a public number, and the user terminal 102 may establish a relationship with the public number. The session interface between the servers 101. The user terminal 102 sends a queuing request to the server 101 according to a user operation on the session interface, and the queuing request carries at least information of the target service to be processed.

After receiving the queuing request, the server 101 configures the target queuing number for the user terminal 102 in response to the queuing request, and the target queuing code uniquely corresponds to the user terminal 102. The server 101 assigns a number to each user terminal 102 in the order of chronological order in which the queuing request is received. The server 101 can separately set a queuing queue for various services provided by a bank or the like, and users in different queuing queues need to perform different services. For example, the users in the queuing queue of the deposit and withdrawal service only handle the deposit and withdrawal business. The users in the queuing queue of the account opening business only handle bank card opening business.

The server 101 determines the number of user queuing numbers in the queuing queue corresponding to the target service before, simultaneously or after configuring the target queuing number, and the users corresponding to the user queuing numbers are waiting in line to enter the target service.

After determining the number of the user queuing number and the target queuing number, the server 101 generates the number of the user queuing number and the target queuing number to the user terminal 102 that initiates the queuing request, and the user terminal 102 presents the information to facilitate the corresponding user. The current queuing status of the target business. The user can choose to continue to wait, or give up the queue or go through other things first and come back to handle the target business when they are on their own.

The server 101 also accesses a call number system of a place that needs to be queued for service, such as a bank. When the worker manually triggers the next user to handle the target service, the server 101 synchronizes the queue queue corresponding to the target service. The user queue number is updated, and the updated number of user queue numbers is sent to the user terminal 102 in real time, so that the user terminal 102 can clearly determine how many people still need to handle the service.

Referring to FIG. 2, it is a schematic flowchart of a queuing processing method according to an embodiment of the present invention. The method of the illustrated embodiment can be performed by a dedicated server. In other embodiments, it may also be executed by a calling system of a place such as a bank. The method of the embodiment of the invention comprises the following steps.

S201: The server receives a queuing request for the subscription target service sent by the user terminal.

S202: The server acquires user information in a queuing queue set for the target service, where the user information includes: a quantity of users currently recorded in the queuing queue and a queuing number of a user recently set to the queuing queue;

S203: The server configures a target queuing number for the target user of the user terminal according to the user queuing number, and sends the target queuing number and the number of the user to the user terminal.

S204: The server sets the target queuing number as a user queuing number of the target user of the user terminal to the queuing queue.

Further optionally, in the embodiment of the present invention, the method further includes the following steps.

S205: The server detects whether the number of users currently recorded in the queuing queue changes.

S206: If a change is detected, the server sends the changed number of users to the user terminal.

In one of the embodiments, if the user wishes to handle the target service, but at the same time has other transactions to process, the user can carry his or her own phone number in the queue request. Then, when detecting that the user who is about to turn to the user terminal handles the target service, in order to ensure that the user can be contacted, the server can notify the user corresponding to the user terminal by dialing the phone number through the phone number. Specifically, after detecting the change in the number of users currently recorded in the queuing queue, determining whether the mobile communication number of the user terminal is stored; if the mobile communication number of the user terminal is stored, and the change occurs If the number of users is less than the preset number threshold, then the mobile communication number is dialed. For example, if it is determined that the user corresponding to the user terminal handles the target service based on the user queue number, the user can be notified by dialing the phone number. Of course, the number threshold corresponding to the number of users can be set by the user. The number threshold corresponding to one person or multiple persons can be set according to the situation of other transactions processed.

In an embodiment, the data is transmitted between the server and the user terminal by means of an established instant messaging application session, where the instant messaging application session is operated after the user terminal scans the two-dimensional code. built.

In one embodiment, the server is coupled to a call number system of a bank, the server being The calling system determines whether the number of users recorded in the queuing queue has changed.

In one embodiment, there is also a computer storage medium having program instructions stored therein for implementing the method of the embodiment corresponding to FIG. 1 when the program instructions are executed.

3 is a schematic structural diagram of a server according to an embodiment of the present invention. The server in the embodiment of the present invention may include a power supply module and various shell structures, and may further include: a physical button such as a power button. The indicator light, the data interface, and the network interface, and the like, further include a memory 302 and a processor 301 in the embodiment of the present invention.

The memory 302 may include a volatile memory such as a RAM (random-access memory); the memory 302 may also include a non-volatile memory such as a flash memory. (flash memory), HDD (hard disk drive) or SSD (solid-state drive); the memory 302 may also include a combination of the above types of memories.

The processor 301 can be a CPU (central processing unit). The processor 301 may further include a hardware chip.

Optionally, the memory 302 is further configured to store program instructions. The processor 301 can invoke the program instructions to implement a queuing processing method as shown in the embodiment of FIG. 2 of the present application.

Specifically, the memory 302 is configured to store program instructions.

The processor 301 is configured to invoke a program instruction stored in the memory 302, to receive a queuing request for a subscription target service sent by the user terminal, and to acquire user information in a queuing queue set for the target service, where the user information And including: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue; configuring a target queuing number according to the user queuing number for the target user of the user terminal, and setting the target queuing number And sending the number of users to the user terminal; setting the target queuing number as a user queuing number corresponding to the target user of the user terminal to the queuing queue.

In an embodiment, the processor 301 is further configured to detect whether the number of users currently recorded in the queuing queue changes; if a change is detected, the number of users that will change is sent. Send to the user terminal.

In an embodiment, the processor 301 is further configured to: after detecting a change in the number of users currently recorded in the queuing queue, determine whether a mobile communication number of the user terminal is stored; if the If the mobile communication number of the user terminal and the number of the changed number of users are less than a preset number threshold, then the mobile communication number is dialed.

One of ordinary skill in the art can understand that all or part of the process of implementing the foregoing embodiments can be completed by a computer program to instruct related hardware, and the program can be stored in a computer readable storage medium. When executed, the flow of an embodiment of the methods as described above may be included. The storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).

The above disclosure is only a part of the embodiments of the present invention, and of course, the scope of the present invention is not limited thereto, and those skilled in the art can understand all or part of the process of implementing the above embodiments, and according to the claims of the present invention. Equivalent changes made are still within the scope of the invention.

Claims

A queuing processing method, comprising:

The server receives a queuing request for the subscription target service sent by the user terminal;

The server obtains user information in a queuing queue set for the target service, where the user information includes: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue;

The server configures a target queuing number for the target user of the user terminal according to the user queuing number, and sends the target queuing number and the number of the user to the user terminal;

The server sets the target queuing number as a user queuing number corresponding to the target user of the user terminal to the queuing queue.
The method of claim 1 further comprising:

The server detects whether the number of users currently recorded in the queued queue changes;

If a change is detected, the number of users after the change is sent to the user terminal.
The method of claim 2, further comprising:

After detecting the change in the number of users currently recorded in the queuing queue, determining whether the mobile communication number of the user terminal is stored;

If the mobile communication number of the user terminal is stored, and the quantity value of the changed number of users is less than a preset number threshold, then the mobile communication number is dialed.
The method according to claim 2 or 3, wherein the data is transmitted between the server and the user terminal by means of an established instant messaging application session, and the instant messaging application session is at the user terminal. After scanning the QR code, it is created by the attention operation.
The method of claim 4 wherein said server is coupled to a call number system of a bank, said server determining, based on said call number system, whether a number of users recorded in said queued queue has changed.
A server, comprising: a memory and a processor;

The memory is configured to store program instructions;

The processor, calling a program instruction stored in the memory, for

Receiving a queuing request for the subscription target service sent by the user terminal;

Obtaining user information in a queuing queue set for the target service, where the user information includes: a number of users currently recorded in the queuing queue and a user queuing number recently set to the queuing queue;

And configuring, according to the user queue number, a target queuing number corresponding to the target user of the user terminal, and sending the target queuing number and the number of users to the user terminal;

The target queue number is set as the user queue number corresponding to the target user of the user terminal to the queuing queue.
The server according to claim 6, wherein said processor is further configured to

Detecting whether the number of users currently recorded in the queuing queue changes;

If a change is detected, the number of users after the change is sent to the user terminal.
The server according to claim 7, wherein said processor is further configured to

After detecting the change in the number of users currently recorded in the queuing queue, determining whether the mobile communication number of the user terminal is stored;

If the mobile communication number of the user terminal is stored, and the quantity value of the changed number of users is less than a preset number threshold, then the mobile communication number is dialed.
The method according to claim 2 or 3, wherein the data is transmitted between the server and the user terminal by means of an established instant messaging application session, and the instant messaging application session is at the user terminal. After scanning the QR code, it is created by the attention operation.
A computer storage medium, characterized in that the computer storage medium stores program instructions for performing the method of any one of claims 1-5 when the program instructions are executed.