WO2012152088A1 - Procédé et système pour réaliser un appel de numéro de file d'attente au moyen d'une communication en chambre proche - Google Patents

Procédé et système pour réaliser un appel de numéro de file d'attente au moyen d'une communication en chambre proche Download PDF

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Publication number
WO2012152088A1
WO2012152088A1 PCT/CN2012/070616 CN2012070616W WO2012152088A1 WO 2012152088 A1 WO2012152088 A1 WO 2012152088A1 CN 2012070616 W CN2012070616 W CN 2012070616W WO 2012152088 A1 WO2012152088 A1 WO 2012152088A1
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WO
WIPO (PCT)
Prior art keywords
nfc
mobile phone
nfc mobile
service
request information
Prior art date
Application number
PCT/CN2012/070616
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English (en)
Chinese (zh)
Inventor
林智慧
张堃
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2012152088A1 publication Critical patent/WO2012152088A1/fr

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere

Definitions

  • the present invention relates to the field of Near Field Communication (NFC), and more particularly to a method and system for implementing call queueing by NFC. Background technique
  • a method for queuing a call by NFC in a near field communication wherein the service request information of the NFC mobile phone is stored in the NFC device, and the method further includes:
  • the calling server reads the service request information in the NFC device by communicating with the NFC mobile phone in close proximity;
  • the call number server generates a queue number according to the service request information and sends it to the NFC mobile phone.
  • the method for saving the service request information of the NFC mobile phone in the NFC device is: using the personal information editing module of the NFC mobile phone to generate the service containing the NFC mobile phone number
  • the code and the notification identifies the service request information, and saves the service request information to the NFC device of the NFC mobile phone.
  • the process of reading the service request information in the NFC device by the call number server includes: when the NFC mobile phone is in the vicinity of the call number server, using the NFC module of the call number server to perform short-range communication with the NFC device of the NFC mobile phone, from the NFC Reading in the device contains the pending business,
  • the NFC module is used to classify the to-be-processed service, and generate a queue number according to the queue position of the NFC mobile phone in the service category, and send the queue number to the NFC mobile phone by performing short-range communication with the NFC device.
  • the method further includes:
  • the NFC module determines the current location of the NFC mobile phone in the queue according to the notification identifier included in the service request information, and invokes the short message sending module or the multimedia message sending module by using the calling module of the calling server when the NFC mobile phone is located in the notification range.
  • a notification message is sent on the NFC mobile phone designated by the NFC mobile number to return the user to the on-site service.
  • a system for queuing calls by NFC including:
  • NFC mobile phone used to save service request information to its NFC device
  • the calling number server is configured to read the service request information in the NFC device by short-distance communication with the NFC mobile phone when the NFC mobile phone is in the vicinity thereof, thereby generating a queuing serial number and transmitting the queuing serial number to the NFC mobile phone.
  • the NFC mobile phone includes:
  • a personal information editing module configured to generate service request information including a service to be processed, an NFC mobile phone number, and a notification identifier;
  • the NFC device is configured to save the service request information.
  • the call number server includes: The NFC module is configured to perform short-range communication with the NFC device of the NFC mobile phone when the NFC mobile phone is in the vicinity thereof, and read the service request information including the to-be-processed service, the NFC mobile phone number, and the notification identifier from the NFC device.
  • the NFC module is further configured to perform service classification on the to-be-processed service included in the service request information, and generate a queue number according to a queue position of the NFC mobile phone in the service category, and perform short-range communication with the NFC device.
  • the queue number is sent to the NFC mobile phone.
  • the call number server further includes:
  • the calling module is configured to: when the NFC module determines that the NFC mobile phone is in the notification range in the queue, call the short message sending module or the multimedia message sending module to send a notification message to the NFC mobile phone designated by the NFC mobile phone number to return the user to the on-site service.
  • the present invention largely avoids the situation that the user is not queuing the site, causing the original queuing sequence number to be re-queued, and at the same time, the user can be released, avoiding the The process of waiting at the scene and avoiding manual phone notifications.
  • FIG. 1 is a schematic diagram of a method for implementing call queuing by using NFC according to the present invention
  • FIG. 2 is a schematic block diagram of a system for queuing a call by NFC according to an embodiment of the present invention
  • FIG. 3 is a flowchart of implementing call queueing by NFC according to an embodiment of the present invention. detailed description
  • the popularity of NFC technology also enables the mobile phone to have the objectivity, to ensure communication with the NFC terminal, and to ensure the transmission of information. Therefore, it is possible to pass the NFC mobile phone and the numbering machine system.
  • the NFC terminal connects to solve the above-mentioned problem involving queuing.
  • FIG. 1 is a schematic diagram showing a method for implementing call queueing by NFC according to the present invention, as shown in FIG. 1.
  • Step 101 The NFC mobile phone saves the service request information to its NFC device.
  • the step 101 is specifically: using the personal information editing module of the NFC mobile phone to generate service request information including the service to be processed, the NFC mobile phone number, and the notification identifier, and saving the service request information to the NFC device of the NFC mobile phone.
  • Step 102 When the NFC mobile phone is in the vicinity of the calling server, the calling server reads the service request information in the NFC device by communicating with the NFC mobile phone in close proximity.
  • the step 102 is specifically as follows: when the NFC mobile phone is in the vicinity of the calling server, the NFC device of the calling server is used to perform short-range communication with the NFC device of the NFC mobile phone, and the NFC device is included to read the service including the pending service and the NFC mobile phone number. And the service request information of the notification identifier.
  • Step 103 The call number server generates a queue number according to the service request information and sends the queue number to the NFC mobile phone.
  • the step 103 is specifically: using the NFC module, classifying the to-be-processed service, and generating a queue number according to the queue position of the NFC mobile phone in the service category, and queuing the network by performing short-range communication with the NFC device.
  • the serial number is sent to the NFC phone.
  • the method further includes: a notification step, where the NFC module determines the current location of the NFC mobile phone in the queue according to the notification identifier, and invokes the calling module of the calling server when the NFC mobile phone is in the notification range.
  • the short message sending module or the multimedia message sending module sends a notification message to the NFC mobile phone designated by the NFC mobile phone number, so that the user returns to the scene to handle the business within a certain time.
  • the NFC device can be an NFC tag.
  • the user can make a self-service request into an NFC tag, and then connect to the calling server through the NFC mobile phone, and then the NFC mobile phone number and the generation of the user are recorded by the calling server.
  • Business in a timely manner at the necessary time Know that the user returns to the site to handle the business.
  • FIG. 2 is a block diagram showing a system for implementing call queueing by using NFC according to an embodiment of the present invention. As shown in FIG. 2, the system includes:
  • the NFC mobile phone is configured to save the service request information to the NFC device;
  • the call number server is configured to read the NFC device by performing close communication with the NFC mobile phone when the NFC mobile phone is in the vicinity thereof
  • the service requests information, and according to the service request information, generates a queue number and sends it to the NFC mobile phone.
  • the NFC mobile phone includes:
  • a personal information editing module configured to generate service request information including a service to be processed, an NFC mobile phone number, and a notification identifier;
  • the NFC device is configured to save the service request information.
  • the call number server includes:
  • An NFC module configured to perform short-range communication with an NFC device of the NFC mobile phone when the NFC mobile phone is in the vicinity thereof, and read, from the NFC device, service request information including a service to be processed, an NFC mobile phone number, and a notification identifier;
  • the NFC module is further configured to perform service classification on the to-be-processed service, and generate a queue number according to a queue position of the NFC mobile phone in the service category, and send the queue number to the NFC mobile phone by performing short-range communication with the NFC device;
  • the calling module is configured to: when the NFC module determines that the NFC mobile phone is in the notification range in the queue, call the SMS sending module or the MMS sending module of the operator system to send a notification message to the NFC mobile phone specified by the NFC mobile phone number, so that the user is in a specific time Return to the on-site business.
  • Step 201 Load the NFC function on the user's mobile phone to form an NFC mobile phone with NFC function, so that the NFC mobile phone can perform NFC connection with the serial number server, and the user can edit various NFC information on the mobile phone, so that it can be processed.
  • the NFC mobile phone number of the service and the user is passed to the calling server.
  • Step 202 Using the personal information editing module of the NFC mobile phone, the user can perform short information editing on the NFC mobile phone, and save the service request information generated by the editing, including the service to be processed, the NFC mobile phone number and the notification identifier, to the NFC device. in.
  • Step 203 When the user handles the service, the NFC device of the NFC mobile phone is NFC-connected with the calling server loaded with the NFC module, and the calling server reads the service request information in the NFC mobile phone of the user, and waits for the service to be processed.
  • the service is classified, and the number is set at the same time, and according to the notification identifier set by the user, it is determined whether the time for notifying the service in advance is notified by means of the regular notification of the SMS/MMS.
  • Step 204 The NFC mobile phone of the user receives the queuing serial number sent by the calling server through the NFC connection, and learns the queuing serial number in the service queuing queue. At this time, the user can select the waiting mode, that is, the user can choose to wait at the scene, Can leave the scene.
  • Step 205 The call number server pre-views the current location of the NFC mobile phone in the service queue according to the preset identifier of the user, and sends an SMS/MMS to the user who has set the notification identifier when the NFC mobile phone is located in the notification range, and notifies the user. How long does it take to arrive at the scene and handle the business.
  • Step 206 After receiving the SMS/MMS sent by the calling server, the user can clearly know that he needs to rush to the scene to handle the business within the specified time. This can avoid the situation that the queue is often missed because the person is not present at the scene.
  • FIG. 3 is a flowchart of a call queued by NFC according to an embodiment of the present invention. As shown in FIG. 3, the steps include:
  • Step 300 The user edits the information on the NFC mobile phone, integrates the information to be processed and the NFC mobile phone information, such as the NFC mobile phone number, and the user can set the notification identifier according to the requirements of the user, and the call number server can determine whether the notification identifier is used by the notification identifier.
  • the notification needs to be sent to the user.
  • the line connection enables the NFC module of the calling server to quickly read the service request information including the to-be-processed service, the NFC mobile phone information, and the notification identifier stored in the NFC device.
  • Step 302 After obtaining the service request information of the user, the NFC module of the calling server classifies the service to be processed by the user, and generates a queue number.
  • Step 303 The NFC module of the calling server determines whether to send a SMS/MMS reminder by using a notification identifier set by the user. If the user sets the identifier in the set service request information, the calling module of the calling server will invoke the short message sending module/mMS sending module of the operator system in a certain time to send a message via SMS/MMS. Send a notification message to the user.
  • Step 304 The user obtains the queue number generated by the calling server through the NFC connection.
  • Step 305 After the user knows the queue number, the user can choose to wait or leave the scene at the scene according to his or her own wishes.
  • Step 306 When the NFC module of the calling server determines that the queuing number of the user is within a certain range, the SMS/MMS is sent according to the notification identifier set by the user, and after receiving the SMS/MMS, the user can clearly know the need. Return to the scene to handle business as soon as possible. This will avoid situations where people are not on the scene and no one is notified to miss the business.
  • the user Take the user to go to the bank for queuing as an example.
  • the user arrives at the bank, he or she edits the business information to be processed through the NFC mobile phone, and collects the personal information.
  • the user sets a notification identifier according to the situation of the user, and the identifier is used to control whether the calling server invokes the short message sending module or the multimedia message sending module to perform service reminding.
  • the bank's call number server performs NFC connection with the user's NFC mobile phone through its NFC module, reads the business content that the user saves in the NFC mobile phone, and classifies the service content to generate a queue number.
  • the numbering server will read the notification identifier set by the user to determine whether to remind the user.
  • the user's NFC mobile phone obtains the queue number through the NFC connection, and knows the number of queues in front of them. At this point, the user can choose to wait in the waiting hall, or go to other things because of personal matters.
  • the calling server calls the SMS sending module or color at a specific time.
  • the letter sending module sends a notification message for reminding the user to the user's NFC mobile phone.
  • the user can get a text message reminder, clearly know how many people are waiting in front of them, in order to arrange their own time, and rush back to the scene to handle the business.
  • the user's NFC mobile phone learns from the calling server through the NFC connection that its queuing serial number is 100, the user can leave the service hall and go to other services first.
  • the calling server sees that the user is in the top 20 of the service queue, according to the notification identifier set by the user, the SMS/MMS sending module of the operator is invoked, and the short message/MMS is sent to the user to remind the user to return to the site for business in time.
  • the present invention utilizes NFC technology to NFC the NFC mobile phone and the calling server, and controls the calling server to perform SMS or MMS reminding by setting the notification identifier, so that the calling server can perform SMS/MMS reminding within a certain time.
  • the user can make the user arrange his or her own time reasonably, avoiding the situation that the user does not miss the service processing time and no one reminds the user, so that the waiting time of the user is released for other business processing, and the efficiency of the queuing is greatly improved.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

L'invention porte sur un procédé et un système pour réaliser un appel de numéro de file d'attente au moyen d'une communication en champ proche (NFC), portant sur le domaine des communications en champ proche de terminaux mobiles. Un téléphone mobile NFC sauvegarde des informations de demande de service dans un dispositif NFC associé ; lorsque le téléphone mobile NFC est proche d'un serveur d'appel de numéro, le serveur d'appel de numéro lit les informations de demande de service dans le dispositif NFC au moyen d'une communication en champ proche avec le téléphone mobile NFC ; et le serveur d'appel de numéro génère un numéro d'ordre de file d'attente et envoie celui-ci au téléphone mobile NFC selon les informations de demande de service. La présente invention permet au serveur d'appel de numéro d'enregistrer le numéro de téléphone mobile NFC et le service du téléphone mobile NFC à traiter par autorisation du téléphone mobile NFC à réaliser une communication en champ proche avec le serveur d'appel de numéro, et avertit l'utilisateur d'une manière opportune lorsque cela est nécessaire, permettant d'éviter la situation où le service ne peut pas être traité de manière opportune en raison de l'absence de l'utilisateur.
PCT/CN2012/070616 2011-09-23 2012-01-19 Procédé et système pour réaliser un appel de numéro de file d'attente au moyen d'une communication en chambre proche WO2012152088A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201110285333.X 2011-09-23
CN201110285333XA CN102509374A (zh) 2011-09-23 2011-09-23 一种通过nfc实现叫号排队的方法及系统

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CN105469492A (zh) * 2014-09-02 2016-04-06 富泰华工业（深圳）有限公司 门诊挂号排队服务器与方法
US11468506B1 (en) * 2020-03-31 2022-10-11 United Services Automobile Association (Usaa) Systems and methods for touchless in-person bank customer service

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CN105120423A (zh) * 2015-07-22 2015-12-02 程强 点餐系统的叫号方法及系统
CN105809802B (zh) * 2016-03-10 2018-05-25 北京化工大学 一种基于个人移动终端的现场取号方法
CN111047762A (zh) * 2018-10-11 2020-04-21 中兴通讯股份有限公司 一种排号方法、装置及计算机存储介质
CN109658580A (zh) * 2018-11-05 2019-04-19 广州医科大学附属第三医院 基于用户移动终端的医院排序叫号方法及系统
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