WO2018025952A1 - 携帯端末、管理サーバ、作業引継支援システム、作業引継支援方法、およびプログラム - Google Patents

携帯端末、管理サーバ、作業引継支援システム、作業引継支援方法、およびプログラム Download PDF

Info

Publication number
WO2018025952A1
WO2018025952A1 PCT/JP2017/028186 JP2017028186W WO2018025952A1 WO 2018025952 A1 WO2018025952 A1 WO 2018025952A1 JP 2017028186 W JP2017028186 W JP 2017028186W WO 2018025952 A1 WO2018025952 A1 WO 2018025952A1
Authority
WO
WIPO (PCT)
Prior art keywords
work
storage unit
worker
result
management server
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2017/028186
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
基彦 坂口
仁浩 田淵
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
Original Assignee
NEC Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NEC Corp filed Critical NEC Corp
Priority to US16/080,712 priority Critical patent/US11257489B2/en
Priority to CN201780016733.6A priority patent/CN108780311A/zh
Publication of WO2018025952A1 publication Critical patent/WO2018025952A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063118—Staff planning in a project environment
    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B19/00—Programme-control systems
    • G05B19/02—Programme-control systems electric
    • G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM]
    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B23/00—Testing or monitoring of control systems or parts thereof
    • G05B23/02—Electric testing or monitoring
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/04—Manufacturing
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/083—Recognition networks
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]

Definitions

  • the present invention is based on the priority claim of Japanese Patent Application No. 2016-153947 (filed on Aug. 4, 2016), the entire contents of which are incorporated herein by reference. Shall.
  • the present invention relates to a mobile terminal, a management server, a work takeover support system, a work takeover support method, and a program, and more particularly to a mobile terminal, a management server, a work takeover support system, and a work takeover support that support work transfer between workers.
  • the present invention relates to a method and a program.
  • work such as assembly work, inspection work, inspection work, etc. includes a plurality of work items (hereinafter simply referred to as “items”)
  • these plural items are shared among a plurality of workers.
  • a conveyor system is employed in which a worker and a machine are arranged in accordance with the order of the manufacturing process and a series of operations are continuously performed to complete the product.
  • Patent Document 1 when an operation is interrupted or completed, progress information indicating the progress of the operation at that time is written from a portable terminal to an apparatus IC (Integrated Circuit) tag, and when the operation is disclosed, the apparatus IC is disclosed.
  • a technique is described in which progress information is read from a tag to a mobile terminal, and the mobile terminal starts outputting guidance information from a work process corresponding to the progress of the work indicated by the progress information.
  • the technique using hands-free work instruction (voice guidance) and input (voice input) using voice recognition / synthetic voice as described above means that a single operator performs all items included in the work. Assumed. In other words, it is not assumed that the worker interrupts the work at an intermediate item and takes over the remaining items to another worker.
  • Patent Document 1 assumes a cell production system in which one worker performs all assembly work from one device to the last. That is, Patent Document 1 does not consider sharing work among a plurality of workers as in a conveyor system, and relates to an intermediate result of work among a plurality of portable terminals held by a plurality of workers. It is not disclosed to take over the information.
  • An object of the present invention is to provide a portable terminal, a management server, a work takeover support system, a work takeover support method, and a program that contribute to solving the problem.
  • the portable terminal includes a storage unit that associates a plurality of items included in a work with work results of each item and holds the work information as work information, and a work that has been voice-recognized based on an operator's utterance
  • a voice recognition unit that records a result in the storage unit
  • a communication unit that transmits a work result held by the storage unit to a management server or another portable terminal when the voice recognition unit recognizes a predetermined utterance of an operator.
  • the communication unit records the received work result in the storage unit.
  • the management server relates to a storage unit that associates a plurality of items included in a work with work results of each item and holds the work information as work information, and an utterance of a worker holding each mobile terminal Accordingly, when the work result transmitted from each mobile terminal is received, the received work result is recorded in the storage unit, and when the work result request is received from each mobile terminal, the work result held by the storage unit is stored. And a communication unit that transmits to the requesting mobile terminal.
  • a work handover support system includes the plurality of portable terminals.
  • the work takeover support system includes the plurality of portable terminals and the management server.
  • the work transfer support method is based on a step of associating a plurality of items included in a work with work results of each item and holding them in the storage unit as work information, and on the utterance of the worker A step of recording the voice-recognized work result in the storage unit; a step of transmitting a work result held by the storage unit to a management server or another portable terminal when recognizing a predetermined utterance of the worker; and the management server Or when receiving a work result from the other portable terminal, recording the received work result in the storage unit.
  • the work transfer support method includes a step of associating a plurality of items included in a work with work results of each item and holding them in the storage unit as work information, and a work holding each mobile terminal
  • a step of associating a plurality of items included in a work with work results of each item and holding them in the storage unit as work information and a work holding each mobile terminal
  • the storage unit Transmitting the work result held by the mobile terminal to the requesting mobile terminal.
  • the program according to the sixth aspect of the present invention performs speech recognition based on a process of associating a plurality of items included in a work with the work result of each item and holding the work information in the storage unit, and the utterance of the worker
  • a process of recording a work result in the storage unit a process of transmitting a work result held in the storage unit to a management server or another terminal when recognizing a predetermined utterance of the worker, the management server or the other
  • the computer is caused to execute the step of recording the received work result in the storage unit.
  • a program according to a seventh aspect of the present invention relates to a process of associating a plurality of items included in a work with the work result of each item and holding the work information in the storage unit, and an utterance of the worker holding each portable terminal
  • the work result transmitted from each portable terminal is received according to the process
  • the received work result is recorded in the storage unit, and when the request for the work result is received from each portable terminal, the storage unit holds A process for transmitting the work result to the requesting mobile terminal is executed by the computer.
  • program can also be provided as a program product recorded in a non-transitory computer-readable storage medium.
  • the management server the work takeover support system, the work takeover support method, and the program according to the present invention, it is possible to hand over a halfway result of work composed of a plurality of items between a plurality of workers. .
  • connection lines between blocks such as drawings referred to in the following description include both bidirectional and unidirectional directions.
  • the unidirectional arrow schematically shows the main signal (data) flow and does not exclude bidirectionality.
  • FIG. 2 is a diagram illustrating a configuration of a work takeover support system according to an embodiment.
  • the work handover support system includes a plurality of portable terminals 2A to 2C and a management server 1.
  • FIG. 1 is a block diagram illustrating a detailed configuration of a work handover support system according to an embodiment. Note that the portable terminal 2 in FIG. 1 represents the portable terminals 2A to 2C in FIG.
  • the portable terminal 2 includes a storage unit 21, a voice recognition unit 22, and a communication unit 23.
  • the storage unit 21 holds a plurality of items (work items) included in the work and work results of the respective items in association with each other as work information.
  • the communication unit 23 records the work result received from the management server 1 in the storage unit 21.
  • the voice recognition unit 22 records the result of voice recognition based on the operator's utterance in the storage unit 21. In addition, when the voice recognition unit 22 recognizes the worker's predetermined utterance, the communication unit 23 transmits the work result held by the storage unit 21 to the management server 1.
  • the management server 1 includes a storage unit 11 and a communication unit 12.
  • the storage unit 11 associates a plurality of items included in the work and the work result of each item and holds them as work information.
  • the communication unit 12 receives the work result transmitted from each portable terminal in response to the utterance of the worker holding each portable terminal, the communication unit 12 records the received work result in the storage unit 11.
  • the communication unit 12 transmits the work result held by the storage unit 11 to the requesting mobile terminal 2.
  • the work takeover support system of such an embodiment for example, when the workers 100A to 100C hold the mobile terminals 2A to 2C, the work is taken over as follows.
  • the work on the work object Pn is handed over between the workers 100A to 100C.
  • the work information corresponding to the work object Pn is information held in the work form Dn (for example, FIG. 5).
  • the storage units 21 of the mobile terminals 2A to 2C held by the workers 100A to 100C hold a plurality of items included in the work and the work results of the respective items as work forms Dn (for example, FIG. 5).
  • the voice recognition unit 22 of the portable terminal 2A held by the worker 100A has a work report Dn held by the storage unit 21 that is a voice recognition result based on the utterance (eg, “ABC1”, “attachment complete”) of the worker 100A. (For example, FIG. 7A).
  • the communication unit 23 of the portable terminal 2A held by the worker 100A when the voice recognition unit 22 recognizes a predetermined utterance (for example, “changes”) of the worker 100A, the work form Dn ( For example, the work result included in FIG. 7A is transmitted to the management server 1.
  • a predetermined utterance for example, “changes”
  • the storage unit 11 of the management server 1 stores a plurality of items included in the work and the work result of each item as a work form Dn (for example, FIG. 5).
  • the communication unit 12 of the management server 1 receives the work result transmitted from the mobile terminal 2A in response to the utterance of the worker 100A holding the mobile terminal 2A, the work form Dn held by the storage unit 11 is received. (For example, FIG. 7A).
  • the voice recognition unit 22 recognizes a predetermined utterance (for example, “reload”) of the worker 100B
  • the communication unit 23 of the portable terminal 2B held by the worker 100B requests a work result from the management server 1;
  • the work result received from the management server (for example, the work result shown in FIG. 7A) is recorded in the work form Dn held by the storage unit 21.
  • the voice recognition unit 22 of the portable terminal 2B held by the worker 100B records the work result recognized by voice based on the utterance (for example, “confirmation completed”) of the worker 100B in the work form Dn held by the storage unit 21 ( For example, FIG. 7 (b)).
  • the communication unit 23 of the portable terminal 2B held by the worker 100B when the voice recognition unit 22 recognizes a predetermined utterance (for example, “changes”) of the worker 100B, the work form Dn ( For example, the work result included in FIG. 7B is transmitted to the management server 1.
  • a predetermined utterance for example, “changes”
  • the work results accumulated in the portable terminal 2B held by the worker 100B are further transferred to the portable terminal 2C held by the worker 100C.
  • the work results of the items performed by the worker halfway are stored in the management server, and the work results accumulated in the management server are In response to the utterance of another worker holding the portable terminal, the portable terminal held by another worker is taken over. Therefore, according to one embodiment, it is possible to hand over intermediate results of a plurality of items between a plurality of workers in a hands-free manner.
  • FIG. 14 is a diagram illustrating another configuration of the work handover support system according to the embodiment.
  • the work takeover support system includes a plurality of portable terminals 2A to 2C.
  • FIG. 15 is a block diagram illustrating the configuration of the mobile terminals 2A to 2C.
  • the portable terminal 2 includes a storage unit 21, a voice recognition unit 22, and a communication unit 23.
  • the storage unit 21 holds a plurality of items included in the work and the work results of the respective items as work information in association with each other.
  • the communication unit 23 records the work result received from another mobile terminal in the storage unit 21.
  • the voice recognition unit 22 records the result of voice recognition based on the operator's utterance in the storage unit 21.
  • the communication unit 23 transmits the work result held by the storage unit 21 to another portable terminal.
  • FIG. 14 According to another configuration (FIG. 14) of the work handover support system of one embodiment, for example, as shown in FIG. 3, when workers 100A to 100C hold mobile terminals 2A to 2C, respectively, work is performed as follows. Takeover takes place. Here, it is assumed that the work on the work object Pn is handed over between the workers 100A to 100C. Further, the work information corresponding to the work object Pn is information held in the work form Dn (for example, FIG. 5).
  • the storage units 21 of the mobile terminals 2A to 2C held by the workers 100A to 100C hold a plurality of items included in the work and the work results of the respective items as work forms Dn (for example, FIG. 5).
  • the voice recognition unit 22 of the portable terminal 2A held by the worker 100A has a work report Dn held by the storage unit 21 that is a voice recognition result based on the utterance (eg, “ABC1”, “attachment complete”) of the worker 100A. (For example, FIG. 7A).
  • the communication unit 23 of the portable terminal 2A held by the worker 100A when the voice recognition unit 22 recognizes a predetermined utterance (for example, “changes”) of the worker 100A, the work form Dn ( The work result included in FIG. 7A is transmitted to the other mobile terminals 2B and 2C.
  • the communication unit 23 of the mobile terminals 2B and 2C records the work result received from the other mobile terminal 2A in the work form Dn held by the storage unit 21 (for example, FIG. 7A).
  • the voice recognition unit 22 of the portable terminal 2B held by the worker 100B makes a work report Dn held by the storage unit 21 based on the voice recognition result based on the utterance (for example, “confirmation completed”) of the worker 100B. Record (for example, see FIG. 7B).
  • the communication unit 23 of the portable terminal 2B held by the worker 100B when the voice recognition unit 22 recognizes a predetermined utterance (for example, “changes”) of the worker 100B, the work form Dn ( For example, the work result included in FIG. 7B is transmitted to the other mobile terminals 2A and 2C.
  • the work result includes not only information obtained by voice recognition by the voice recognition unit 22, but also information input by the operator operating an input means (not shown), or reading to be described later.
  • Information read by the unit 25 may be included. Accordingly, it is possible to easily track what parts are used to manufacture the work object Pn based on the information included in the work results.
  • the work result of the worker 100C is handed over to the portable terminals 2A and 2B held by the workers 100A and 100B.
  • the work results of the items performed by the worker halfway are transferred to the mobile terminal held by the other worker. It is. Therefore, according to one embodiment, it is possible to hand over intermediate results of a plurality of items between a plurality of workers in a hands-free manner.
  • FIG. 2 is a diagram illustrating the configuration of the work takeover support system according to the present embodiment.
  • the work handover support system includes a management server 1 and portable terminals 2A to 2C.
  • the portable terminals 2A to 2C are connected to the management server 1 wirelessly (a wired section may be included in the middle).
  • the worker 100A performs work on the most upstream side, and the worker 100B or the worker 100C on the downstream side takes over the work performed by the worker 100A halfway.
  • the worker 100C takes over the work performed by the worker 100A or the worker 100B halfway.
  • workers 100A to 100C hold mobile terminals 2A to 2C, respectively. 2 and 3 are merely examples, and the present invention is not limited to the illustrated embodiment.
  • FIG. 4 is a block diagram illustrating a detailed configuration of the work handover support system (FIG. 2) according to the present embodiment.
  • the mobile terminal 2 in FIG. 4 represents the mobile terminals 2A to 2C in FIG. In the following description, when it is not necessary to distinguish the mobile terminals 2A to 2C, these terminals are collectively referred to as the mobile terminal 2.
  • the management server 1 includes a storage unit 11 and a communication unit 12.
  • the work form Dn and the work object Pn (see FIG. 3) have a one-to-one correspondence.
  • FIG. 5 is a diagram illustrating the configuration of the work form Dn.
  • the work form Dn includes a “work item” for the work target Pn, a “work content (for reading)” read by the portable terminal 2 when each work item is voice-guided, and a work item.
  • the “work result” that is the result of execution, the “worker ID” that identifies the worker, and the “terminal ID” that indicates the portable terminal that is the transmission source of the work result are stored in association with each other.
  • the communication unit 12 When the communication unit 12 receives, from the portable terminal (for example, the portable terminal 2B), the request for the work result and the handover source information for identifying the handover source portable terminal or the worker (for example, the handover source information for identifying the portable terminal 2A), the communication unit 12 receives The work result received from the portable terminal indicated by the takeover source information or the portable terminal held by the worker (for example, the portable terminal 2A) is transmitted to the requesting portable terminal (for example, the portable terminal 2B).
  • the communication unit 12 When the communication unit 12 receives the object identification information (for example, Pn) for identifying the work object (for example, the work object Pn) together with the request for the work result from the portable terminal 2, the work object indicated by the object identification information.
  • a work form Dn corresponding to Pn is selected from a plurality of work forms D1 to DN held in the storage unit 11, and a work result included in the selected work form Dn is transmitted to the requesting mobile terminal 2.
  • the mobile terminal 2 includes a storage unit 21, a voice recognition unit 22, a communication unit 23, a work instruction unit 24, and a reading unit 25.
  • the storage unit 21 stores a plurality of items included in the work and the work result of each item in association with each other as a work form Dn.
  • the work forms Dn held by the management server 1 and the work forms Dn held by the portable terminal 2 are assumed to be the same.
  • the worker ID and the terminal ID may be omitted for the work form Dn held by the mobile terminal 2.
  • the storage unit 21 holds takeover source information for identifying a takeover source mobile terminal or worker.
  • the takeover source information identifies the takeover source mobile terminal.
  • FIG. 6 is a diagram illustrating takeover source information.
  • FIGS. 6A to 6C show the takeover source information held in the storage unit 21 of the mobile terminals 2A to 2C, respectively. Since the worker 100A holding the portable terminal 2A is the most upstream worker (see FIG. 3), the takeover source terminal ID of the portable terminal 2A is blank (FIG. 6 (a)).
  • the takeover source terminal ID of the portable terminal 2B is the identifier 2A of the portable terminal 2A (FIG. 6B). Similarly, since the worker 100C holding the portable terminal 2C is the worker who takes over the work of the worker 100B, the takeover source terminal ID of the portable terminal 2C is the identifier 2B of the portable terminal 2B (FIG. 6C). ).
  • the voice recognition unit 22 records the result of the voice recognition based on the operator's utterance in the storage unit 21. For example, the voice recognition unit 22 performs a voice recognition result based on the utterance (for example, utterance of “confirmation complete”) of the worker who has performed the work item “screw loosening (confirmation) of the device” on the work object Pn ( “Confirmation completed”) is recorded in the work form Dn held by the storage unit 21 (see, for example, the work form Dn in FIG. 7B). Further, the voice recognition unit 22 recognizes voices of other utterances (for example, “change”, “reload”, etc.) by the worker.
  • a voice recognition result based on the utterance for example, utterance of “confirmation complete” of the worker who has performed the work item “screw loosening (confirmation) of the device” on the work object Pn ( “Confirmation completed” is recorded in the work form Dn held by the storage unit 21 (see, for example, the work
  • a predetermined utterance for example, “reload”
  • the communication unit 23 When the communication unit 23 requests the work result from the management server, the communication unit 23 also transmits the takeover source information, and receives the work result transmitted from the portable terminal indicated by the takeover source information to the management server. Good. For example, the communication unit 23 of the portable terminal 2B held by the worker 100B, based on the utterance of the worker 100B with “reload”, the takeover source terminal ID “2A” indicated by the takeover source information (FIG. 6B). Is transmitted to the management server 1, and the work result transmitted from the portable terminal 2A to the management server 1 is received from the management server 1. According to such a configuration, the amount of work result information downloaded from the management server 1 to the mobile terminal 2 can be limited (reduced), and the work can be quickly taken over.
  • the work instruction unit 24 instructs the worker to execute an item whose work result is not registered in the work form Dn selected by the worker among the work forms D1 to DN held by the storage unit 21.
  • the work form Dn corresponding to the work object Pn is displayed as an incomplete work list on the display of the portable terminal 2B.
  • the selected work forms D1 to DN may be selected by voice input (or tap operation).
  • the work instruction unit 24 provides voice guidance on the work content (for reading) for the work item “screw loosening (confirmation) of the device”.
  • the work instruction unit 24 provides voice guidance on the work content (for reading out) for the work item “appearance abnormality (confirmation) of the device”.
  • the reading unit 25 reads object identification information (for example, Pn) for identifying the work object Pn.
  • object identification information for example, Pn
  • Various methods can be used as a reading method of the reading unit 25.
  • the reading unit 25 may read a barcode (one-dimensional or two-dimensional) attached to the work object Pn.
  • the reading unit 25 may acquire object identification information of the work object Pn using near field communication (NFC) from a tag or an IC chip attached to the work object Pn. .
  • NFC near field communication
  • the work instructing unit 24 stores a plurality of work forms D1 to DN held in the storage unit 21 for work forms (for example, Dn) corresponding to the work objects (for example, Pn) indicated by the object identification information read by the reading unit 25. It is also possible to select from the above and instruct the worker to execute an item whose work result is not registered in the selected work form Dn. In this case, for example, the worker 100B does not need to perform voice input or manually select the work form Dn corresponding to the work target Pn from the incomplete work list shown in FIG. According to such a configuration, it is possible to eliminate the labor of the operator and improve the work efficiency, and at the same time, it is possible to prevent the work form from being erroneously selected. In addition, according to such a configuration, for example, even in a production line in which various types are mixed, the operator does not need to select a work form but also selects a work form by mistake. Can be prevented.
  • the communication unit 23 When the communication unit 23 requests the management server for the work result held by the management server, the communication unit 23 transmits the object identification information read by the reading unit 25, and the work corresponding to the work object Pn indicated by the object identification information.
  • the work result included in the form Dn may be received from the management server.
  • the portable terminal 2B held by the worker 100B transmits the object identification information read from the work object Pn by the reading unit 25 to the management server 1 based on the utterance of “reload” by the worker 100B.
  • Only the work result included in the work form Dn corresponding to the work object Pn indicated by the object identification information is received from the management server 1 and included in the work forms D1 to Dn ⁇ 1 and Dn + 1 to DN for other work objects. Work results are not received.
  • the work result downloaded from the management server 1 to the portable terminal 2 can be limited to the work result related to the work object Pn, and the work can be taken over quickly.
  • FIG. 8 is a sequence diagram illustrating the operation of the work handover support system according to this embodiment.
  • the mobile terminals 2A to 2C held by the three workers 100A to 100C shown in FIG. 3 acquire the work forms D1 to DN for the work objects P1 to PN from the management server 1, and the work objects A case will be described in which work for Pn is carried out while being handed over in the order of workers 100A, 100B, and 100C.
  • the communication unit 23 of the mobile terminals 2A to 2C downloads the work forms D1 to DN shown in FIG. 5 from the management server 1 and holds them in the storage unit 21 (steps S1 to S3).
  • the columns of worker ID and terminal ID may be omitted (the same applies hereinafter).
  • the storage unit 21 of the portable terminal 2B holds the takeover source information shown in FIG. 6B (step S4).
  • the storage unit 21 of the portable terminal 2C holds the takeover source information shown in FIG. 6C (step S5). .
  • the worker 100A reads the object identification information of the work object Pn using the reading unit 25 of the mobile terminal 2A.
  • the work instruction unit 24 of the portable terminal 2A selects a work form Dn corresponding to the work object Pn indicated by the object identification information from the work forms D1 to DN held by the storage unit 21.
  • the work instruction unit 24 starts voice guidance “device model number” for the first work item.
  • the voice recognition unit 22 of the portable terminal 2A recognizes the utterance of the worker 100A by voice, and the storage unit 21 holds the voice recognition work result “ABC1”.
  • the work instruction unit 24 of the portable terminal 2A performs voice guidance “attaching screws to the upper surface of the apparatus and attaching them to four locations” for the second work item.
  • the voice recognition unit 22 of the portable terminal 2A recognizes the utterance of the worker 100A and stores the voice recognition work result “attachment complete”.
  • the work result of the corresponding work item in the work form Dn held by the unit 21 is recorded (step S6).
  • FIG. 7A shows a work form Dn held by the storage unit 21 of the portable terminal 2A at this time.
  • the worker 100A determines that the remaining work items are to be taken over by the worker 100B or 100C when the second work item is completed, and utters “change”.
  • the voice recognition unit 22 of the mobile terminal 2A recognizes the speech of the worker 100A as “changes”
  • the communication unit 23 reads the work result (“ABC1” in FIG. 7A) from the work form Dn held in the storage unit 21. "Installation complete") is extracted and transmitted to the management server 1 together with the worker ID (100A in this case) (step S7).
  • the communication unit 12 of the management server 1 When the communication unit 12 of the management server 1 receives the work result from the portable terminal 2A, it records it in the work result column of the work form Dn held by the storage unit 11 (step S8). Further, the communication unit 12 records the worker ID (here, 100A) who performed the work item corresponding to the work result and the terminal ID (2A here) of the work result sending source in the work form Dn (FIG. 7). (A)).
  • the work object Pn is delivered to the worker 100B.
  • the worker 100B reads the object identification information of the work object Pn using the reading unit 25 of the mobile terminal 2B.
  • the worker 100B utters “reload” in order to acquire the work result of the handover source worker 100A.
  • the communication unit 23 of the mobile terminal 2B sends the takeover source terminal ID (identification information of the mobile terminal 2A) included in the takeover source information and the target object identification information of the work target object Pn together with the request for the work result to the management server 1. Send to.
  • the communication unit 12 of the management server 1 When the communication unit 12 of the management server 1 receives the work result request, the takeover source terminal ID, and the object identification information from the portable terminal 2B, the object identification information is selected from the work forms D1 to DN held in the storage unit 11.
  • the work result Dn corresponding to the work object Pn indicated by is selected, and the work result obtained from the portable terminal 2A indicated by the takeover source terminal ID among the work results included in the selected work form Dn (of FIG. 7A) "ABC1", "attachment complete") is transmitted to the portable terminal 2B.
  • the communication unit 23 of the portable terminal 2B records the work result received from the management server 1 in the work form Dn held by the storage unit 21 (step S9).
  • Fig.7 (a) shows the work form Dn which the memory
  • the work instruction unit 24 of the portable terminal 2B selects a work form Dn corresponding to the work object Pn indicated by the object identification information from the work forms D1 to DN held by the storage unit 21.
  • the work instruction unit 24 provides voice guidance for the third work item. Start “Check 8 places for looseness of device screws”.
  • the voice recognition unit 22 of the portable terminal 2B recognizes the utterance of the worker 100B and recognizes the voice recognition work result “confirmation completed” in the storage unit 21. Is recorded as the work result of the corresponding work item in the work form Dn held by the user (step S10).
  • FIG. 7B shows a work form Dn held by the storage unit 21 of the portable terminal 2B at this time.
  • the worker 100 ⁇ / b> B may employ a configuration in which the management server 1 is requested for a work result without using the reading unit 25 to read the object identification information.
  • the communication source 23 transmits the takeover source information, and is indicated by the takeover source information.
  • the work result transmitted from the terminal to the management server 1 may be received from the management server 1.
  • the communication unit 23 of the portable terminal 2B held by the worker 100B based on the utterance of the worker 100B with “reload”, the takeover source terminal ID “2A” indicated by the takeover source information (FIG. 6B).
  • the management server 1 may be transmitted and the work result transmitted from the portable terminal 2A to the management server 1 may be received from the management server 1.
  • the worker 100B performs only the third work item, determines that the remaining work items are to be taken over by the worker 100C, and utters “change”.
  • the communication unit 23 reads the work result (“ABC1” in FIG. 7B) from the work form Dn held in the storage unit 21. "Installation complete” and “Confirmation complete”) are extracted and transmitted to the management server 1 together with the worker ID (100B in this case) (step S11).
  • the communication unit 12 of the management server 1 When the communication unit 12 of the management server 1 receives the work result from the portable terminal 2B, it records it in the work result column of the work form Dn held by the storage unit 11 (step S12). Further, the communication unit 12 records the worker ID (here, 100B) who performed the work item and the terminal ID (here, 2B) of the work result transmission source in the work form Dn (FIG. 7B).
  • the work object Pn is delivered to the worker 100C.
  • the worker 100C reads the object identification information of the work object Pn using the reading unit 25 of the portable terminal 2C.
  • the worker 100C utters “reload” in order to acquire the work result of the handover source worker 100B.
  • the communication unit 23 of the portable terminal 2C sends the takeover source terminal ID (identification information of the portable terminal 2B) included in the takeover source information and the target object identification information of the work target object Pn together with the request for the work result to the management server 1. Send to.
  • the object identification information is selected from the work forms D1 to DN held in the storage unit 11.
  • the work form Dn corresponding to the object Pn indicated by is selected, and the work result obtained from the portable terminal 2B indicated by the takeover source terminal ID among the work results included in the selected work form Dn (" Confirmation completed ”) and the work results obtained before that (for example, work results“ ABC1 ”and“ attachment completed ”obtained from the portable terminal 2A shown in FIG. 7B) are transmitted to the portable terminal 2C.
  • the communication unit 23 of the portable terminal 2C records the work result received from the management server 1 in the work form Dn held by the storage unit 21 (step S13).
  • FIG. 7B shows a work form Dn held by the storage unit 21 of the portable terminal 2C at this time.
  • the work instruction unit 24 of the portable terminal 2C selects a work form Dn corresponding to the work target Pn indicated by the target object identification information from the work forms D1 to DN held by the storage unit 21.
  • the work instruction unit 24 provides voice guidance for the fourth work item. Start “Abnormal appearance of device”.
  • the voice recognition unit 22 of the portable terminal 2C recognizes the utterance of the worker 100C, and stores the result of the speech recognition “confirmation completed”. 21 is recorded as a work result of the corresponding work item in the work form Dn held by the work 21 (step S14).
  • FIG.7 (c) shows the work form Dn which the memory
  • the worker 100C When the worker 100C performs the fourth work item, all the work items included in the work are completed, so the worker 100C utters “alternate” (may be another utterance).
  • the voice recognition unit 22 of the portable terminal 2C recognizes the utterance “change” of the worker 100C
  • the communication unit 23 reads the work result from the work form Dn held in the storage unit 21 (“ABC1” in FIG. 7C), "Installation complete”, “Confirmation complete”, and “Confirmation complete”) are extracted and transmitted to the management server 1 together with the worker ID (100C in this case) (step S15).
  • the present invention described using this embodiment as an example is not limited to the configuration described above.
  • the communication unit 23 performs the work form Dn held by the storage unit 21.
  • a configuration may be adopted in which work results are extracted from and sent to the management server 1 together with the worker ID.
  • the communication unit 12 of the management server 1 When the communication unit 12 of the management server 1 receives the work result from the mobile terminal 2C, it records it in the work result column of the work form Dn held by the storage unit 11 (step S16). In addition, the communication unit 12 records the worker ID (in this case, 100C) who performed the work item and the terminal ID (herein, 2C) of the work result transmission source in the work form Dn (FIG. 7C).
  • FIGS. 9A and 9B show the takeover source information held in the storage unit 21 of the mobile terminals 2A to 2C in this case.
  • the takeover source terminal IDs of the mobile terminals 2A and 2B are the same as those in the first operation example (FIGS. 6A and 6B).
  • the identifiers 2A and 2B of the portable terminals 2A and 2B are set as the takeover source terminal ID of the portable terminal 2C. (FIG. 9C).
  • FIG. 10A shows a work form Dn held by the storage unit 11 of the management server 1 after the end of step S8.
  • the worker 100B is temporarily absent, or the worker 100B delivers the work object Pn to the worker 100C without performing the work.
  • the worker 100C reads the object identification information of the work object Pn using the reading unit 25 of the portable terminal 2C.
  • the worker 100C utters “reload” in order to acquire the work result of the handover source worker 100A.
  • the communication unit 23 of the portable terminal 2C together with the request for the work result, the takeover source terminal ID (identification information of the mobile terminals 2A and 2B) included in the takeover source information (FIG. 9C) and the work object Pn.
  • the object identification information is transmitted to the management server 1.
  • the object identification information is selected from the work forms D1 to DN held in the storage unit 11.
  • the work result Dn corresponding to the work object Pn indicated by is selected, and the work result acquired from the portable terminal 2A or 2B indicated by the takeover source terminal ID among the work results included in the selected work report Dn (FIG. 10A ) “ABC1”, “attachment complete”) to the portable terminal 2C.
  • the communication unit 23 of the portable terminal 2C records the work result received from the management server 1 in the work form Dn held by the storage unit 21 (step S13).
  • FIG. 10A shows a work form Dn held by the storage unit 21 of the portable terminal 2C at this time.
  • the work instruction unit 24 of the portable terminal 2C selects a work form Dn corresponding to the work target Pn indicated by the target object identification information from the work forms D1 to DN held by the storage unit 21. At this time, as shown in FIG. 10A, since the first and second work items included in the work form Dn have been performed, the work instruction unit 24 provides voice guidance for the third work item. Start “Check 8 places for looseness of device screws”. When the worker 100C confirms the looseness of the screw of the apparatus and utters “confirmation completed”, the voice recognition unit 22 of the portable terminal 2C recognizes the utterance of the worker 100C and recognizes the voice recognition work result “confirmation completed”.
  • the work instruction unit 24 starts voice guidance “Abnormal appearance of device” for the fourth work item.
  • the voice recognition unit 22 of the portable terminal 2C recognizes the utterance of the worker 100C, and stores the result of the speech recognition “confirmation completed”. 21 is recorded as the work result of the corresponding work item in the work form Dn held by the work sheet 21.
  • FIG. 10B shows a work form Dn held by the storage unit 21 of the portable terminal 2C at this time.
  • the work transfer support system of the present embodiment based on the utterance of the worker holding the mobile terminal, the work results of the items that the worker has performed halfway are stored in the management server, and the work results accumulated in the management server Is handed over to the portable terminal held by another worker in response to the speech of the other worker holding the portable terminal. Therefore, according to the present embodiment, it is possible to hand over a work including a plurality of items between a plurality of workers in a hands-free manner.
  • work instructions for workers are given by voice guidance, and work results are also entered by voice input based on voice recognition technology. Therefore, according to the present embodiment, in the flow work by a plurality of workers, work instructions, work result accumulation, and work takeover can all be performed hands-free, work efficiency, accuracy, It is possible to increase the safety and reduce the burden on the operator.
  • the communication unit 23 displays the work result included in the work form that the worker is working on in the management server 1. To be sent to.
  • the voice recognition unit 22 recognizes a predetermined utterance (for example, “reload”) of the worker
  • the communication unit 23 requests the work result from the management server 1 and receives it from the management server 1.
  • the work result is recorded in the storage unit 21.
  • the communication unit 23 uses the work result recorded in the work form Dn as a trigger when the voice recognition unit 22 recognizes the work result for the work item based on the utterance of the worker and records it in the work form Dn. It transmits to the management server 1. Further, when the reading unit 25 reads the barcode of the work object Pn, the communication unit 23 requests the work result from the management server 1 and records the work result received from the management server 1 in the storage unit 21. Based on such a configuration, the worker grasps the change and takes over the work, so that the utterance for taking over the work by the worker can be omitted.
  • the worker grasps the change and takes over the work, so that the utterance for taking over the work by the worker can be omitted.
  • communication occurs for each work item. However, the amount of data exchanged by communication in this case is very small, and there is no possibility of affecting work efficiency.
  • FIG. 11 is a diagram illustrating a configuration of a work takeover support system according to the present embodiment.
  • the management server 1 in the work takeover support system (FIG. 1) of the first embodiment is omitted, and any one of the mobile terminals fulfills the function of the management server.
  • the portable terminal 2 ⁇ / b> A held by the worker 100 ⁇ / b> A performing the work at the most upstream as shown in FIG. 3 assumes the function of the management server 1.
  • the functions of the management server 1 may be performed by the portable terminals 2B and 2C held by the workers 100B and 100C who work on the downstream side.
  • FIG. 12 is a block diagram illustrating the configuration of the mobile terminal 2A that functions as a management server.
  • the mobile terminal 2A has a configuration in which the configurations of the mobile terminal 2 and the management server 1 in the first embodiment are combined.
  • the storage unit 21 of the mobile terminal 2A has the functions of the storage unit 21 of the mobile terminal 2 and the storage unit 11 of the management server 1 of the first embodiment.
  • the communication part 23 of 2 A of portable terminals has the function of the communication part 23 of the portable terminal 2 of 1st Embodiment, and the communication part 12 of the management server 1.
  • FIG. 12 is a block diagram illustrating the configuration of the mobile terminal 2A that functions as a management server.
  • the mobile terminal 2A has a configuration in which the configurations of the mobile terminal 2 and the management server 1 in the first embodiment are combined.
  • the storage unit 21 of the mobile terminal 2A has the functions of the storage unit 21 of the mobile terminal 2 and the storage unit 11 of the management server 1 of the first embodiment.
  • the other portable terminals 2B and 2C have the same configuration and function as the portable terminal 2 (FIG. 4) of the first embodiment.
  • the mobile terminals 2B and 2C of the present embodiment are different from the first embodiment in that the mobile terminals 2B and 2C receive a work form from the mobile terminal 2A and exchange work results with the mobile terminal 2A.
  • FIG. 13 is a sequence diagram illustrating the operation of the work handover support system according to this embodiment.
  • FIG. 13 shows that the portable terminals 2B and 2C held by the workers 100B and 100C shown in FIG. 3 obtain the work forms D1 to DN for the work objects P1 to PN from the portable terminal 2A, and An operation in a case where work is shared and carried out in the order of the workers 100A, 100B, and 100C will be described.
  • the operation of this embodiment is different from the operation of the first embodiment (FIG. 8) in that the device that exchanges work results with the mobile terminals 2B and 2C is not the management server 1 but the mobile terminal 2A. In other respects, the operation of the present embodiment is the same as the operation of the first embodiment.
  • the management server can be omitted and the apparatus configuration can be simplified.
  • a connection environment for example, a wireless connection environment
  • FIG. 14 is a diagram illustrating a configuration of a work takeover support system according to this embodiment.
  • the work handover support system includes mobile terminals 2A to 2C, and the mobile terminals 2A to 2C are connected to each other wirelessly.
  • the worker 100A performs work on the most upstream side
  • the work performed by the worker 100A halfway is taken over by the worker 100B or the worker 100C on the downstream side
  • the worker 100C takes over the work of the worker 100B.
  • workers 100A to 100C hold mobile terminals 2A to 2C, respectively.
  • 3 and 14 are merely examples, and the present invention is not limited to the illustrated embodiment.
  • FIG. 15 is a block diagram illustrating the configuration of the mobile terminal 2 in the work handover support system according to this embodiment.
  • the mobile terminal 2 in FIG. 15 represents the mobile terminals 2A to 2C in FIG.
  • the mobile terminal 2 includes a storage unit 21, a voice recognition unit 22, a communication unit 23, a work instruction unit 24, and a reading unit 25.
  • the worker ID and the terminal ID in the work form Dn shown in FIG. 5 may be omitted.
  • the functions of the voice recognition unit 22 and the reading unit 25 in the present embodiment are the same as the functions of these units in the first embodiment.
  • the communication unit 23 records work results received from other mobile terminals in the storage unit 21.
  • the communication unit 23 transmits the work result held by the storage unit 21 to another portable terminal.
  • the communication unit 23 of the portable terminal 2A held by the worker 100A when the voice recognition unit 22 recognizes a predetermined utterance (for example, “changes”) of the worker 100A, the work form Dn ( The work result included in FIG. 7A is transmitted to the other mobile terminals 2B and 2C.
  • the communication unit 23 of the mobile terminals 2B and 2C records the work result received from the other mobile terminal 2A in the work form Dn held by the storage unit 21 (for example, FIG. 7A).
  • the work instruction unit 24 when the reading unit 25 reads the object identification information of the work object Pn, the work instruction unit 24 indicates the object identification information from the work forms D1 to DN held by the storage unit 21. A work form Dn corresponding to the work object Pn is selected. Furthermore, the work instruction unit 24 starts voice guidance for unexecuted work items included in the selected work form Dn.
  • FIG. 16 is a sequence diagram illustrating the operation of the work takeover support system according to this embodiment.
  • the portable terminals 2A to 2C held by the three workers 100A to 100C shown in FIG. 3 hold the work forms D1 to DN for the work objects P1 to PN in advance, and work on the work object Pn. Will be described in a shared manner in the order of the workers 100A, 100B, and 100C.
  • the storage unit 21 of the mobile terminals 2A to 2C holds work forms D1 to DN shown in FIG. 5 in advance.
  • the columns of worker ID and terminal ID in the work form are unnecessary.
  • setting of the takeover source terminal ID can be omitted.
  • the worker 100A reads the object identification information of the work object Pn using the reading unit 25 of the mobile terminal 2A.
  • the work instruction unit 24 of the portable terminal 2A selects a work form Dn corresponding to the work object Pn indicated by the object identification information from the work forms D1 to DN held by the storage unit 21.
  • the work instruction unit 24 starts voice guidance “device model number” for the first work item.
  • the voice recognition unit 22 of the portable terminal 2A recognizes the utterance of the worker 100A by voice, and the storage unit 21 holds the voice recognition work result “ABC1”.
  • the work instruction unit 24 of the portable terminal 2A performs voice guidance “attaching screws to the upper surface of the apparatus and attaching them to four locations” for the second work item.
  • the voice recognition unit 22 of the portable terminal 2A recognizes the utterance of the worker 100A and stores the voice recognition work result “attachment complete”.
  • the result is recorded as the work result of the corresponding work item in the work form Dn held by the unit 21 (step S46).
  • FIG. 7A shows a work form Dn held by the storage unit 21 of the portable terminal 2A at this time.
  • FIG. 7A shows a work form Dn held by the storage unit 21 of the portable terminals 2B and 2C at this time.
  • the work object Pn is delivered to the worker 100B.
  • the worker 100B reads the object identification information of the work object Pn using the reading unit 25 of the mobile terminal 2B.
  • the work instruction unit 24 of the portable terminal 2B selects a work form Dn corresponding to the work object Pn indicated by the object identification information from the work forms D1 to DN held by the storage unit 21.
  • the work instruction unit 24 provides voice guidance for the third work item. Start “Check 8 places for looseness of device screws”.
  • the voice recognition unit 22 of the portable terminal 2B recognizes the utterance of the worker 100B by voice, and the speech recognition work result “confirmation complete” is stored in the storage unit 21. Is recorded as the work result of the corresponding work item in the work form Dn held by the user (step S50).
  • FIG. 7B shows a work form Dn held by the storage unit 21 of the portable terminal 2B at this time.
  • FIG. 7B shows a work form Dn held by the storage unit 21 of the portable terminals 2A and 2C at this time.
  • the work object Pn is delivered to the worker 100C.
  • the worker 100C reads the object identification information of the work object Pn using the reading unit 25 of the portable terminal 2C.
  • the work instruction unit 24 of the portable terminal 2C selects a work form Dn corresponding to the work target Pn indicated by the target object identification information from the work forms D1 to DN held by the storage unit 21.
  • the work instruction unit 24 provides voice guidance for the fourth work item. Start “Abnormal appearance of device”.
  • the voice recognition unit 22 of the portable terminal 2C recognizes the utterance of the worker 100C, and stores the result of the speech recognition “confirmation completed”. 21 is recorded as a work result of the corresponding work item in the work form Dn held by 21 (step S54).
  • FIG.7 (c) shows the work form Dn which the memory
  • the worker 100C When the worker 100C performs the fourth work item, all the work items included in the work are completed, so the worker 100C utters “alternate” (may be another utterance).
  • the voice recognition unit 22 of the portable terminal 2C recognizes the utterance “change” of the worker 100C
  • the communication unit 23 reads the work result from the work form Dn held in the storage unit 21 (“ABC1” in FIG. 7C), "Installation complete”, “confirmation complete”, and “confirmation complete”) are extracted and transmitted to the portable terminals 2A and 2B (step S55).
  • FIG. 7C shows a work form Dn held by the storage unit 21 of the portable terminals 2A and 2B at this time.
  • the operation when the work is performed without stopping the production of the work object Pn has been described as an example.
  • the work may be temporarily interrupted.
  • the interruption may be a break time of the worker or a case where a manufacturing failure (for example, an inspection error, an appearance failure, etc.) that cannot continue the production of the work target Pn occurs.
  • a manufacturing failure for example, an inspection error, an appearance failure, etc.
  • the worker performing the work item performs a predetermined utterance (an utterance indicating that the work on the work item is interrupted, for example, “suspend”) To do.
  • the speech recognition unit 22 of the portable terminal held by the worker recognizes the speech “suspend” of the worker, the work result Dn of the work report Dn held by the storage unit 21 is retained. Record the work result of the corresponding work item.
  • the worker performs a predetermined utterance (an utterance indicating that the work on the work item is resumed, for example, “resume”).
  • the voice recognition unit 22 recognizes the worker's utterance “resume”
  • the work instruction unit 24 starts voice guidance for the suspended work item included in the recorded work result.
  • the worker performs a predetermined utterance (an utterance indicating that the work on the work item is interrupted, for example, “suspend”).
  • a predetermined utterance an utterance indicating that the work on the work item is interrupted, for example, “suspend”.
  • the speech recognition unit 22 recognizes the speech of the worker “suspend”
  • the speech recognition work result “suspend” is the work result of the corresponding work item in the work form Dn held in the storage unit 21. Record.
  • the worker performs a predetermined utterance (an utterance indicating that the work is to be stopped, “stop”).
  • the communication unit 23 transmits the work result included in the work form to the management server 1.
  • the communication unit 23 may transmit the work result to the management server 1 in accordance with an operation in which the worker taps the input unit in addition to the voice input.
  • the communication unit 23 transmits the work result included in the work form that the worker is working on to another mobile phone. It was supposed to be sent to the terminal.
  • the communication unit 23 uses the work result recorded in the work form Dn as a trigger when the voice recognition unit 22 recognizes the work result for the work item based on the utterance of the worker and records it in the work form Dn. To your mobile device.
  • work handover is performed in the same manner as in the third embodiment. That is, when the reading unit 25 reads the object identification information of the work object Pn, the work instruction unit 24 selects the work object Pn indicated by the object identification information from the work forms D1 to DN held by the storage unit 21. A corresponding work form Dn is selected, and voice guidance for an unexecuted work item included in the selected work form Dn is started.
  • the takeover source terminal ID for identifying the takeover source mobile terminal is set as the takeover source information.
  • a takeover source worker ID for example, a worker number, a worker name, etc.
  • the management server receives the request for the work result from the portable terminal of the takeover destination worker together with the takeover source worker ID, the management server receives the request from the portable terminal held by the worker indicated by the work result takeover source worker ID. The work result is sent to the portable terminal of the transferee worker.
  • the takeover destination portable terminal downloads the work result from the management server (or the portable terminal responsible for the management server function). However, instead of downloading the work result, the takeover destination mobile terminal receives other information indicating the progress of the work (for example, information indicating the number of items included in the work, etc.) Or you may make it receive from the portable terminal which bears the function of a management server. Further, instead of exchanging work results between the mobile terminal and the management server, the work forms themselves may be exchanged.
  • ⁇ Modification 4> when the mobile terminal recognizes the utterance of the worker (for example, “reload”), the work result is downloaded from the management server (or the mobile terminal responsible for the management server). did. However, the mobile terminal may download the work result by accessing the management server at a predetermined timing (for example, a predetermined cycle) regardless of whether or not the worker utters.
  • a predetermined timing for example, a predetermined cycle

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Computational Linguistics (AREA)
  • Acoustics & Sound (AREA)
  • Development Economics (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Administration (AREA)
  • Manufacturing & Machinery (AREA)
  • Automation & Control Theory (AREA)
  • General Engineering & Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • General Factory Administration (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
PCT/JP2017/028186 2016-08-04 2017-08-03 携帯端末、管理サーバ、作業引継支援システム、作業引継支援方法、およびプログラム Ceased WO2018025952A1 (ja)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US16/080,712 US11257489B2 (en) 2016-08-04 2017-08-03 Portable terminal, management server, work handover support system, work handover support method, and program
CN201780016733.6A CN108780311A (zh) 2016-08-04 2017-08-03 便携式终端、管理服务器、作业交接支持系统、作业交接支持方法、以及程序

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2016-153947 2016-08-04
JP2016153947A JP6744026B2 (ja) 2016-08-04 2016-08-04 携帯端末、管理サーバ、作業引継支援システム、作業引継支援方法、およびプログラム

Publications (1)

Publication Number Publication Date
WO2018025952A1 true WO2018025952A1 (ja) 2018-02-08

Family

ID=61074008

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2017/028186 Ceased WO2018025952A1 (ja) 2016-08-04 2017-08-03 携帯端末、管理サーバ、作業引継支援システム、作業引継支援方法、およびプログラム

Country Status (4)

Country Link
US (1) US11257489B2 (enExample)
JP (1) JP6744026B2 (enExample)
CN (1) CN108780311A (enExample)
WO (1) WO2018025952A1 (enExample)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114613360A (zh) * 2020-12-09 2022-06-10 佛山市顺德区美的洗涤电器制造有限公司 语音识别方法、装置、家用电器和电子设备

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP7227588B2 (ja) * 2018-05-23 2023-02-22 ｉ Ｓｍａｒｔ Ｔｅｃｈｎｏｌｏｇｉｅｓ株式会社 生産管理システム及び生産管理方法
JP7203334B2 (ja) * 2018-10-24 2023-01-13 パナソニックＩｐマネジメント株式会社 操作入力方法、操作入力システムおよび操作端末
JP7610803B6 (ja) * 2020-04-23 2025-01-29 株式会社ネイン 設備点検等に用いられる音声認識システム、音声認識装置、音声認識方法、及び、プログラム
JP7589522B2 (ja) * 2020-11-30 2024-11-26 富士電機株式会社 文書作成装置、文書作成方法及びプログラム
CN115130624A (zh) * 2021-03-25 2022-09-30 株式会社岛津制作所 分析作业管理装置以及分析作业管理方法

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002023836A (ja) * 2000-07-05 2002-01-25 Toshiba Corp 機器監視装置
JP2003140735A (ja) * 2001-10-31 2003-05-16 Hitachi Industries Co Ltd ポンプ場点検システム
JP2005107758A (ja) * 2003-09-30 2005-04-21 Hitachi Zosen Corp 保全システムおよび情報共有システム
JP2009032206A (ja) * 2007-07-30 2009-02-12 Nippon Steel Corp 携帯点検装置、携帯点検システム、点検方法及びプログラム
JP2011028324A (ja) * 2009-07-21 2011-02-10 Toshiba Corp Ｈｃｕ隔離弁操作支援方法およびｈｃｕ隔離弁操作支援装置
JP2014059838A (ja) * 2012-09-19 2014-04-03 Ntt Facilities Sogo Kenkyusho:Kk 作業支援システム

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2004096542A (ja) * 2002-09-02 2004-03-25 Hitachi Electronics Service Co Ltd 障害対策支援システム及びコンピュータ・ソフトウエア
JP2006336155A (ja) * 2005-06-02 2006-12-14 Murata Mach Ltd 繊維機械の機台管理システム
US7362738B2 (en) * 2005-08-09 2008-04-22 Deere & Company Method and system for delivering information to a user
US7698140B2 (en) * 2006-03-06 2010-04-13 Foneweb, Inc. Message transcription, voice query and query delivery system
JP5120871B2 (ja) 2007-02-07 2013-01-16 株式会社京三製作所 作業支援システム
JP5928048B2 (ja) 2012-03-22 2016-06-01 ソニー株式会社 情報処理装置、情報処理方法、情報処理プログラムおよび端末装置
JP5946073B2 (ja) * 2014-11-07 2016-07-05 インターナショナル・ビジネス・マシーンズ・コーポレーションＩｎｔｅｒｎａｔｉｏｎａｌ Ｂｕｓｉｎｅｓｓ Ｍａｃｈｉｎｅｓ Ｃｏｒｐｏｒａｔｉｏｎ 推定方法、推定システム、コンピュータ・システムおよびプログラム

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002023836A (ja) * 2000-07-05 2002-01-25 Toshiba Corp 機器監視装置
JP2003140735A (ja) * 2001-10-31 2003-05-16 Hitachi Industries Co Ltd ポンプ場点検システム
JP2005107758A (ja) * 2003-09-30 2005-04-21 Hitachi Zosen Corp 保全システムおよび情報共有システム
JP2009032206A (ja) * 2007-07-30 2009-02-12 Nippon Steel Corp 携帯点検装置、携帯点検システム、点検方法及びプログラム
JP2011028324A (ja) * 2009-07-21 2011-02-10 Toshiba Corp Ｈｃｕ隔離弁操作支援方法およびｈｃｕ隔離弁操作支援装置
JP2014059838A (ja) * 2012-09-19 2014-04-03 Ntt Facilities Sogo Kenkyusho:Kk 作業支援システム

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114613360A (zh) * 2020-12-09 2022-06-10 佛山市顺德区美的洗涤电器制造有限公司 语音识别方法、装置、家用电器和电子设备

Also Published As

Publication number Publication date
JP2018022389A (ja) 2018-02-08
US20210193134A1 (en) 2021-06-24
CN108780311A (zh) 2018-11-09
JP6744026B2 (ja) 2020-08-19
US11257489B2 (en) 2022-02-22

Similar Documents

Publication Publication Date Title
WO2018025952A1 (ja) 携帯端末、管理サーバ、作業引継支援システム、作業引継支援方法、およびプログラム
KR101641844B1 (ko) 정보의 처리 방법, 우선권 정보의 송신 방법 및 장치
RU2019111902A (ru) ПЛАТФОРМА "ФУНКЦИЯ-КАК-УСЛУГА" (FaaS) В БЛОКЧЕЙН СЕТЯХ
US20130326077A1 (en) Method for connecting a remote network and system for connecting a remote network
JP2018022389A5 (enExample)
JP2021072537A5 (enExample)
WO2023013032A1 (ja) プロファイルダウンロード方法、システム、コンピュータ可読記録媒体、およびサーバ
US10353741B2 (en) Load distribution of workflow execution request among distributed servers
US20210400145A1 (en) Wireless intercom system and group pairing method of wireless intercom system
JPWO2016199251A1 (ja) 設備保守管理システム、設備保守装置及びプログラム
JP2015061170A5 (enExample)
KR20150121648A (ko) 수선의뢰 장치 및 그 방법
JP6937581B2 (ja) 現場訪問登録方法
US9892184B1 (en) System and method for synchronizing incident response profiles across distinct computing platforms
JP2015141507A (ja) 保守作業支援システムおよび保守作業支援方法
JP5543511B2 (ja) 業務支援装置、携帯端末及びプログラム
JP6002119B2 (ja) ファイル転送システム、ファイル転送方法、サーバおよびその制御方法と制御プログラム、通信端末およびその制御方法と制御プログラム、および、アプリケーションプログラム
JP2018101306A (ja) 作業支援装置、作業支援システム、作業支援方法、プログラム、および記録媒体
JP2015179313A (ja) データ転送システム、情報処理装置、データ転送方法およびプログラム
CN101267478A (zh) 移动人工智能语音通讯跨平台控制及管理系统
JP6544184B2 (ja) データ通信制御方法、情報処理装置、プログラム及びデータ通信制御システム
EP3168793B1 (en) Remote user support tool
JP2007241720A (ja) Ｉｍｓアクセス権認証方法及び端末装置
JP5486706B1 (ja) ファイル転送システム、ファイル転送方法、通信端末およびその制御方法と制御プログラム、および、アプリケーションプログラム
JP2013211702A (ja) 通信装置及びフィルタリング方法

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17837053

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 17837053

Country of ref document: EP

Kind code of ref document: A1