WO2017130908A1 - 通信端末、通信システム、表示制御方法、及びプログラム - Google Patents
通信端末、通信システム、表示制御方法、及びプログラム Download PDFInfo
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- WO2017130908A1 WO2017130908A1 PCT/JP2017/002143 JP2017002143W WO2017130908A1 WO 2017130908 A1 WO2017130908 A1 WO 2017130908A1 JP 2017002143 W JP2017002143 W JP 2017002143W WO 2017130908 A1 WO2017130908 A1 WO 2017130908A1
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- Prior art keywords
- communication
- terminal
- attribute
- destination
- destination candidate
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/403—Arrangements for multi-party communication, e.g. for conferences
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F13/00—Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/454—Multi-language systems; Localisation; Internationalisation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/214—Monitoring or handling of messages using selective forwarding
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/58—Details of telephonic subscriber devices including a multilanguage function
Definitions
- the present invention relates to a communication terminal, a communication system, a display control method, and a program.
- Presence notification function is implemented by using protocols such as SIMPLE (Session initiation protocol for Instant Messaging and Presence Leveraging Extensions) as an example, in order to make the sender determine whether contact with the destination candidate is possible Has been.
- SIMPLE Session initiation protocol for Instant Messaging and Presence Leveraging Extensions
- Patent Document 1 discloses a presence server having a terminal having a plurality of application servers, a memory storing a plurality of application client programs respectively corresponding to the plurality of application servers, and a memory storing presence information of the terminals.
- An integrated presence management system is disclosed.
- the presence server receives at least one presence information registration of the terminal related to one of the plurality of applications from the terminal, and the presence server belongs to the same group as the one application.
- the terminal presence information regarding other applications is synchronized with the one application.
- the communication terminal When starting communication with one of the destination candidates having a specific attribute, the communication terminal starts communication with one of the destination candidates having the specific attribute even if the communication terminal displays the status of each destination candidate. It is difficult for the user to determine whether it is possible. For this reason, the subject regarding the usability of a communication terminal arises.
- the communication terminal of the invention acquires attribute information indicating one or more attributes of a destination candidate for each destination candidate and status information indicating for each destination candidate whether the destination candidate can start communication.
- For each attribute information indicating the attribute for each attribute that is determined by the determination unit to be in a state where any of the destination candidates can start communication, and which Information indicating that the destination candidate is in a state in which the communication can be started is displayed in association with the determination means, Corresponding information indicating the attribute and information indicating that none of the destination candidates is in a state where the communication can be started, for each attribute that is determined that the destination candidate is not in a state where the communication can be started. And a display control means for performing control to display.
- FIG. 1 is a schematic diagram of a communication system according to an embodiment.
- FIG. 2 is an external view of a terminal according to an embodiment.
- FIG. 3A is a block diagram illustrating a hardware configuration of the terminal 10 according to an embodiment.
- FIG. 3B is a block diagram illustrating a hardware configuration of the terminal 70 according to an embodiment.
- FIG. 4 is a block diagram illustrating a hardware configuration of the management system according to the embodiment.
- FIG. 5A is a block diagram illustrating a software configuration of the terminal 10 according to an embodiment.
- FIG. 5B is a block diagram illustrating a software configuration of the terminal 70 according to an embodiment.
- FIG. 6 is a block diagram illustrating functions of a terminal and a management system that form part of the communication system according to the embodiment.
- FIG. 1 is a schematic diagram of a communication system according to an embodiment.
- FIG. 2 is an external view of a terminal according to an embodiment.
- FIG. 3A is a block diagram illustrating a hardware configuration
- FIG. 7A is a conceptual diagram showing a destination management table managed by the terminal 70.
- FIG. 7B is a conceptual diagram showing a presence management table managed by the terminal 70.
- FIG. 7C is a conceptual diagram illustrating an authentication management table managed by the management system.
- FIG. 7D is a conceptual diagram illustrating a terminal management table managed by the management system.
- FIG. 8 is a sequence diagram illustrating a process in which the terminal logs in to the management system.
- FIG. 9 is a diagram illustrating an example of a reception screen.
- FIG. 10 is a sequence diagram illustrating a process of transmitting presence information.
- FIG. 11 is a flowchart showing processing for managing presence for each attribute.
- FIG. 12 is a sequence diagram illustrating processing for starting communication.
- FIG. 13 is a diagram illustrating an example of an attribute list.
- FIG. 14 is an example of a message displayed on the display.
- FIG. 15 is a display example of an attribute list.
- FIG. 16 is an example of a screen for accepting selection of a sound input / output device.
- FIG. 1 is a schematic diagram of a communication system according to an embodiment of the present invention.
- the communication system 1 manages a plurality of communication terminals 10a, 10b, and 10c, for example, a video conference terminal, a plurality of communication terminals 70x, 70y, for example, a smartphone, and each communication terminal.
- the communication management system 50 and the relay device 30 are constructed.
- “communication terminal” is represented as “terminal”
- “communication management system” is represented as “management system”.
- FIG. 1 shows three terminals 10a, 10b, and 10c and two terminals 70x and 70y, but the number of terminals is not limited to this.
- An arbitrary terminal among the plurality of terminals 70x and 70y is represented as “terminal 70”
- an arbitrary terminal among the plurality of terminals 10a, 10b, and 10c is represented as “terminal 10”.
- the terminals 10 and 70 may be a general-purpose computer having a communication function, an electronic whiteboard, a car navigation terminal, an electronic signboard (digital signage), or the like.
- the management system 50 is a computer having a server function.
- Terminals 10 and 70 are computers having corresponding client functions.
- the terminals 10 and 70, the relay device 30, and the management system 50 can communicate with each other via a communication network 2 such as the Internet, a mobile phone network, a LAN (Local Area Network), a WiFi (Wireless Fidelity), or Bluetooth (registered trademark).
- the communication network 2 also includes a base station 2a at the end of the mobile phone network. Although FIG. 1 shows one base station 2a, the number is not limited to this.
- the relay device 30 relays content data such as sound data, video (image) data, and text data between the terminals 10 and 70.
- the terminal 10 is arranged at a call center as an example of a base, and the terminal 70 is arranged at the front of a hotel as an example of a base.
- the management system 50, the relay device 30, and the terminals 10 and 70 may be arranged in the same country or region, or may be arranged in different countries and regions.
- the user of the terminal 10 is an operator, for example, and the user of the terminal 70 is a customer, for example.
- the terminal 10 is an example of a destination candidate destination terminal.
- FIG. 2 is an external view of the terminal 10 according to an embodiment.
- the terminal 10 includes a housing 1100, an arm 1200, and a camera housing 1300.
- the front wall surface 1110 of the housing 1100 is provided with an air intake surface formed by a plurality of air intake holes
- the rear wall surface 1120 of the housing 1100 is provided with an air exhaust surface formed with a plurality of air exhaust holes. 1121 is provided.
- the sound collecting hole 1131 is formed in the right side wall surface 1130 of the housing 1100, the built-in microphone 114 described later can pick up sounds such as voice, sound, and noise.
- An operation panel 1150 is formed on the right wall surface 1130 side of the housing 1100.
- the operation panel 1150 is provided with a plurality of operation buttons (108a to 108e) to be described later, a power switch 109 to be described later, and an alarm lamp 119 to be described later, and outputs sound from a built-in speaker 115 to be described later.
- a sound output surface 1151 formed by a plurality of sound output holes for passing through is formed.
- a housing 1160 as a recess for housing the arm 1200 and the camera housing 1300 is formed on the left wall surface 1140 side of the housing 1100.
- the right wall surface 1130 of the housing 1100 is provided with a plurality of connection ports (1132a to 1132c) for electrically connecting cables to an external device connection I / F 118 described later.
- the left wall surface 1140 of the housing 1100 is provided with a connection port for electrically connecting a cable 120c for the display 120 to an external device connection I / F 118 described later.
- the “operation button 108” is used when an arbitrary operation button is indicated among the operation buttons (108a to 108e), and the “connection button” is indicated when an arbitrary connection port is indicated among the connection ports (1132a to 1132c). This will be described using the connection port 1132 ”.
- FIG. 2 shows a state where the tilt angle ⁇ 1 is 90 degrees.
- the camera housing 1300 is provided with a built-in camera 112, which will be described later, and can capture images of users, documents, rooms, and the like.
- a torque hinge 1310 is formed in the camera housing 1300.
- the camera housing 1300 is attached to the arm 1200 via a torque hinge 1310.
- the camera housing 1300 is vertically and horizontally with respect to the arm 1200 within a range of a pan angle ⁇ 2 of ⁇ 180 degrees and a tilt angle ⁇ 3 of ⁇ 45 degrees with the state shown in FIG. It can be rotated.
- the present embodiment is not limited to this appearance.
- the terminal 70, the relay apparatus 30, and the management system 50 are the same as the external appearance of a general smart phone or a server computer, description of an external appearance is abbreviate
- FIG. 3A is a block diagram illustrating a hardware configuration of the terminal 10 according to an embodiment.
- the terminal 10 is used as a work area of the CPU 101, which stores a program used to drive the CPU 101 such as a CPU 101 (Central Processing Unit) and IPL (Initial Program Loader) that controls the operation of the entire terminal 10.
- a program used to drive the CPU 101 such as a CPU 101 (Central Processing Unit) and IPL (Initial Program Loader) that controls the operation of the entire terminal 10.
- CPU 101 Central Processing Unit
- IPL Initial Program Loader
- RAM 103 Random Access Memory
- flash memory 104 for storing various data such as terminal 10 program, image data, and sound data, and control of reading or writing of various data to the flash memory 104 according to the control of the CPU 101
- the media I / F 107 Interface
- the reading or writing (storage) of data to the recording medium 106 such as SSD 105 (Solid State Drive), flash memory or IC card (Integrated Circuit Card) Etc.
- Operation button 108 is created, and a network I / F 111 for the power switch 109 for switching ON / OFF of the power supply terminal 10, using the communication network 2 to the data transmission.
- the terminal 10 also includes a built-in camera 112 that captures an image of a subject under the control of the CPU 101 to obtain image data, an image sensor I / F 113 that controls driving of the camera 112, a built-in microphone 114 that inputs sound, a sound The built-in speaker 115 that outputs the sound, the sound input / output I / F 116 that processes the input / output of the sound signal between the microphone 114 and the speaker 115 according to the control of the CPU 101, and the image data on the external display 120 according to the control of the CPU 101 As shown in FIG.
- a display I / F 117 for transmission, an external device connection I / F 118 for connecting various external devices, an alarm lamp 119 for notifying various functions of the terminal 10, and the above-described components are shown in FIG.
- a bus line 110 such as an address bus and a data bus.
- the display 120 is a display unit that displays an image of a subject. Examples of the display 120 include liquid crystal and organic EL (Organic Electroluminescence).
- the display 120 is connected to the display I / F 117 by a cable 120c.
- the cable 120c may be an analog RGB (VGA) signal cable, a component video cable, HDMI (registered trademark) (High-Definition Multimedia Interface) or DVI (Digital Video). Interactive) signal cable may be used.
- the camera 112 includes a lens and a solid-state imaging device that converts light into electric charges and digitizes an object image (video).
- a solid-state imaging device that converts light into electric charges and digitizes an object image (video).
- CMOS Complementary Metal OxideCCDSemiconductor
- CCD Charge Coupled Device
- External devices such as an external camera, an external microphone, and an external speaker are electrically connected to the external device connection I / F 118 through a USB (Universal Serial Bus) cable or the like inserted into the connection port 1132 of the housing 1100. Can be connected to.
- USB Universal Serial Bus
- the external camera is driven according to the control of the CPU 101.
- the external microphone and the external speaker are driven according to the control of the CPU 101.
- the recording medium 106 is detachable from the terminal 10. Further, as long as it is a non-volatile memory that reads or writes data according to the control of the CPU 101, not only the flash memory 104 but also EEPROM (ElectricallyrErasable and Programmable ROM) or the like may be used.
- EEPROM ElectricallyrErasable and Programmable ROM
- FIG. 3B is a block diagram showing a hardware configuration of the terminal 70.
- the terminal 70 includes a CPU 701 that controls the operation of the entire terminal 70, a ROM (Read Only Memory) 702 that stores a program, a RAM 703 that is used as a work area for the CPU 701, and a CPU 701.
- a CPU 701 that controls the operation of the entire terminal 70
- ROM Read Only Memory
- RAM 703 that is used as a work area for the CPU 701
- CMOS (Complementary Metal Oxide Semiconductor) sensor 712 is provided to obtain image data.
- the EEPROM 704 stores an operating system (OS) executed by the CPU 701, other programs, and various data.
- the CMOS sensor 712 is a charge-coupled element that converts light into electric charges and digitizes an image of a subject. If the subject can be imaged, the CMOS sensor can be replaced with a CCD (Charge-Coupled Device) sensor.
- CCD Charge-Coupled Device
- the terminal 70 communicates with the nearest base station 2a by a wireless communication signal using a microphone 714 that converts sound into a sound signal, a speaker 715 that converts sound signal into sound, an antenna 711a, and the antenna 711a.
- a touch panel 721 for detecting a touch position on the display 720 and a bus line 710 such as an address bus and a data bus for electrically connecting the above-described units are provided.
- FIG. 4 is a block diagram illustrating a hardware configuration of the management system 50 according to an embodiment.
- the management system 50 includes a CPU 201 that controls the overall operation of the management system 50, a ROM 202 that stores programs used to drive the CPU 201 such as an IPL, a RAM 203 that is used as a work area for the CPU 201, and various programs such as programs for the management system 50.
- HD 204 for storing data
- HDD 205 Hard Disk Drive
- medium I for controlling reading or writing (storage) of data to the recording medium 206
- the recording medium 206 such as a flash memory / F207
- display 208 for displaying various information such as cursor, menu, window, character, or image
- network I / F209 for data communication using communication network 2, character
- a keyboard 211 having a plurality of keys for inputting numerical values and various instructions
- a mouse 212 for selecting and executing various instructions, selecting a processing target, moving a cursor, etc.
- a CD as an example of a removable recording medium
- a CD-ROM drive 214 for controlling reading or writing of various data to / from ROM 213 (Compact / Disc / Read / Only / Memory), and an address bus for electrically connecting the above components as shown in FIG.
- a bus line 210 such as a data bus.
- the relay device 30 Since the relay device 30 has the same hardware configuration as that of the management system 50, the description thereof is omitted.
- FIG. 5A is a block diagram illustrating a software configuration of the terminal 10 according to an embodiment.
- “communication application A1” is installed as a client application.
- the OS 1020 and the communication application A1 operate on the work area 1010 of the RAM 103 of the terminal 10.
- the OS 1020 is basic software that provides basic functions and manages the entire terminal 10.
- the communication application A1 is an application for communicating with other terminals. Note that the communication application A1 and the OS 1020 are installed in each terminal 10 constituting the communication system 1 of the present embodiment.
- FIG. 5B is a block diagram illustrating a software configuration of the terminal 70 according to an embodiment.
- “communication application A7” is installed as a client application.
- the OS 7020 and the communication application A7 operate on the work area 7010 of the RAM 703.
- the OS 7020 is basic software that provides basic functions and manages the entire terminal 70.
- the communication application A7 is an application for communicating with other terminals. Note that the communication application A7 and the OS 7020 are installed in each terminal 70 constituting the communication system 1 of the present embodiment.
- the communication protocols for communication applications A1 and A7 are (1) SIP (Session Initiation Protocol), (2) H.323, (3) SIP extended protocol, (4) Instant Messenger protocol, (5) Protocols using the MESSAGE method of SIP, (6) Internet relay chat protocol (IRC (Internet Relay Chat)), (7) Protocol that extends the instant messenger protocol, and the like.
- (4) Instant Messenger protocol is, for example, (4-1) XMPP (Extensible Messaging Presence Protocol), or (4-2) ICQ (registered trademark), AIM (registered trademark), or Skype (registered) Trademark).
- (7) Jingle is a protocol that is an extension of the instant messenger protocol, for example.
- FIG. 6 is a block diagram illustrating functions (elements) of the terminals 10 and 70 and the management system 50 that constitute a part of the communication system 1 according to the embodiment.
- the terminals 10 and 70 and the management system 50 are connected so that data communication can be performed via the communication network 2.
- the management system 50 manages communication between the terminal (communication terminal) 70 and the terminal (destination terminal) 10.
- the terminals 10 and 70 have transmission / reception units 11 and 71, operation input reception units 12 and 72, activation units 13 and 73, output control units 14 and 74, and storage / reading units 19 and 79, respectively.
- the terminal 70 has a state management unit 75.
- Each of these components is operated by any of the components shown in FIG. 3 according to an instruction from the CPU 101 or 701 in accordance with an application (program) developed from the flash memory 104 or the EEPROM 704 onto the RAM 103 or 703. It is a function realized by.
- the terminal 10 includes storage units 1000 and 7000 constructed by the ROMs 102 and 702, the RAMs 103 and 703, the flash memory 104, or the EEPROM 704 shown in FIG.
- FIG. 7A is a conceptual diagram showing a destination management table.
- the destination management table in FIG. 7A shows a state when the presence management table is in the state of Table 3 to be described later.
- a destination management DB 7001 is constructed by a destination management table as shown in FIG. 7A.
- the communication ID of the operator's terminal 10 which is a destination candidate, presence indicating the status of the destination candidate, and attribute information indicating the attribute of the destination candidate are associated and managed. Specifically, as illustrated in FIG.
- the communication ID “O01” of the terminal 10a includes “Chat” indicating that the terminal 10a is communicating with another terminal, and attributes “en, zh, es "is associated. Further, the communication ID “O02” of the terminal 10b is associated with “Online” indicating that the terminal 10b can start communication and the attributes “en, es, pt, ru, th”. Further, the communication ID “O03” of the terminal 10c is associated with “Offline” indicating that the terminal 10c is not ready to start communication and the attributes “ko, pt”.
- the communication ID is information for specifying a communication destination (communication partner) in the communication system 1. Although it does not specifically limit as communication ID, For example, the identification information of the terminal 10, the identification information of the user of the terminal 10, an account, etc. are contained. Details of the presence will be described later.
- FIG. 7B is a conceptual diagram showing a presence management table.
- a presence management DB 7002 is constructed by a presence management table as shown in FIG. 7B.
- the communication ID and the communication ID of the destination candidate terminal 10 of the presence “Chat” in the call among the destination candidates of the attribute are associated and managed.
- each group presence indicating whether any terminal (destination candidate) 10 is in a state where communication can be started, Associated with an attribute.
- each functional configuration in the terminal 10 will be described in detail.
- the relationship between main components for realizing each functional configuration among the respective components illustrated in FIG. 3 will also be described.
- the transmission / reception unit 11 is realized by a command from the CPU 101 and a network I / F 111.
- the transmission / reception unit 71 is realized by a command from the CPU 701 and the communication unit 711.
- the transmission / reception units 11 and 71 transmit / receive various data (or information) to / from a communication partner terminal, each device and / or system via the communication network 2.
- the operation input receiving unit 12 is realized by an instruction from the CPU 101, operation buttons (108a, 108b, 108c, 108d, 108e) and a power switch 109.
- the operation input receiving unit 72 is realized by a command from the CPU 701 and the touch panel 721.
- the operation input receiving units 12 and 72 receive various inputs and / or various selections by the user.
- the activation units 13 and 73 are realized by instructions from the CPUs 101 and 701, respectively, and activate the operations of the communication applications A1 and A7.
- the output control units 14 and 74 are realized by commands from the CPUs 101 and 701, the display I / F 117, and the sound input / output I / F 116, respectively, and control output of image data and sound data.
- the state management unit 75 of the terminal 70 is realized by an instruction from the CPU 701 and manages the state of the destination candidate based on presence information transmitted from the terminal 10 to the terminal 70.
- the storage / reading units 19 and 79 are realized by instructions from the CPUs 101 and 701, respectively, and store various data in the storage units 1000 and 7000 and read various data stored in the storage units 1000 and 7000. .
- the management system 50 includes a transmission / reception unit 51, an authentication unit 52, a management unit 53, a session control unit 58, and a storage / readout unit 59. Each of these units is a function realized by any one of the constituent elements shown in FIG. 4 operating according to a command from the CPU 201 according to the management system 50 program developed from the HD 204 onto the RAM 203. is there.
- the management system 50 includes a storage unit 5000 constructed by the HD 204.
- each DB is constructed in the storage unit 5000 by the following tables.
- FIG. 7C is a conceptual diagram showing an authentication management table.
- an authentication management DB 5001 is constructed by an authentication management table as shown in FIG. 7C.
- an authentication password is associated with each communication ID of all terminals 10 and 70 managed by the management system 50 and managed.
- FIG. 7D is a conceptual diagram illustrating a terminal management table.
- a terminal management DB 5002 is constructed by a terminal management table as shown in FIG. 7D.
- the IP addresses of the terminals 10 and 70 are managed in association with the communication IDs of the terminals 10 and 70, respectively.
- each functional configuration of the management system 50 will be described in detail.
- the relationship with the main components for realizing each functional configuration of the management system 50 is also described. explain.
- the transmission / reception unit 51 is realized by an instruction from the CPU 201 and a network I / F 209, and transmits / receives various data (or information) to / from each terminal, device, and / or system via the communication network 2.
- the authentication unit 52 is realized by a command from the CPU 201 and searches the authentication management table using the communication ID and password received by the transmission / reception unit 51 as a search key, and the same communication ID and password are stored in the authentication management table. Authentication of the terminal is performed by judging whether or not is managed.
- the management unit 53 is realized by an instruction from the CPU 201, and manages the terminal 10 that is logged in in the terminal management table (see FIG. 7D).
- the session control unit 58 controls a session for transmitting content data between the terminals 10 and 70 according to a command from the CPU 201.
- This control includes control for establishing a session, control for causing the terminals 10 and 70 to participate in the established session, control for leaving the session, and the like.
- the storage / reading unit 59 is realized by an instruction from the CPU 201 and the HDD 205, or realized by an instruction from the CPU 201.
- the storage / reading unit 59 stores various data in the storage unit 5000 and performs processing for extracting the various data stored in the storage unit 5000.
- FIG. 8 is a sequence diagram illustrating processing in which the terminals 10 and 70 log in to the management system 50.
- the operation input receiving unit 72 receives the power ON and starts up the terminal 70 (step S1).
- the activation unit 73 activates the communication application A7 installed in the terminal 70 (step S2).
- the processing in the terminal 70 is executed by a command of the communication application A7.
- the transmission / reception unit 71 of the terminal 70 transmits a login request to the management system 50 via the communication network 2 (step S3).
- This login request includes a communication ID for identifying the own terminal (terminal 70) that is the login request source, and a password.
- the communication ID of the terminal 70 is represented by an initial letter “C” so that it can be determined that the terminal 70 is on the customer side.
- the communication IDs of the terminals 70x and 70y are “C01, C02”.
- the transmission / reception unit 51 of the management system 50 receives the login request.
- the management system 50 that is the reception side can acquire the IP address of the terminal 70 that is the transmission side.
- the authentication unit 52 of the management system 50 searches the authentication management table (see FIG. 7C) in the storage unit 5000 using the communication ID and password included in the login request as search keys, and this authentication management. Authentication is performed by determining whether the same communication ID and password are managed in the table (step S4).
- the management unit 53 stores the communication of the terminal 70 that is the login request source in the terminal management table (see FIG. 7D).
- the ID and the IP address are stored in association with each other (step S5).
- information for accessing the logged-in terminal 70 is managed in the terminal management table.
- the transmission / reception unit 51 of the management system 50 transmits the authentication result information indicating the authentication result obtained by the authentication unit 52 to the terminal 70 as the login request source via the communication network 2 (step S6). Thereby, the transmission / reception unit 71 of the terminal 70 receives the authentication result information.
- the authentication of the login request source terminals 70x and 70y is successful and the terminals 70x and 70y log in to the management system 50 will be described.
- the operation input accepting unit 12 accepts the power-on and activates the terminal 10 (step S11).
- the activation unit 13 activates the communication application A1 installed in the terminal 10 (step S12).
- the processing in the terminal 10 is executed by an instruction of the communication application A1.
- the output control unit 14 of the terminal 10 outputs a reception screen for accepting input (designation) of one or more attributes of the operator who is the user of the terminal 10 to the display 120.
- FIG. 9 is a diagram illustrating an example of a reception screen.
- the reception screen 140 includes fields for receiving input of communication IDs and passwords, as well as selectable language options and check boxes for selection as operator attributes.
- the operation input reception unit 12 receives the input of the operator's attributes (step S13-1). ).
- the storage / reading unit 19 causes the storage unit 1000 to store attribute information corresponding to the selected attribute.
- attribute information corresponding to the languages “English, Chinese, Korean, Portuguese, Spanish, Thai, Russian” that can be handled as attributes are “en, zh, ko, pt, es, th”, respectively. , Ru ".
- English, Chinese, and Spanish which are languages that can be handled by the operator (available languages), are selected as attributes associated with the terminal 10.
- the terminal 10 transmits a login request to the management system 50 and logs in to the management system 50 (steps S13-2, S14, S15, S16). Since this process is the same as the process of steps S3, S4, S5, and S6 between the terminal 70 and the management system 50, a description thereof will be omitted.
- the communication ID transmitted from the terminal 10 to the management system 50 in response to the login request is indicated by an initial “O” so that it can be determined that the terminal 10 is on the operator side.
- the communication IDs of the terminals 10a, 10b, and 10c are “O01, O02, and O03”. If the authentication of the login request source terminals 10a, 10b, and 10c is successful, the terminals 10a, 10b, and 10c log in to the management system 50.
- FIG. 10 is a sequence diagram illustrating a process of transmitting presence information.
- the communication application A1 manages the event that triggers the state transition and the presence after the transition due to the event occurrence in the storage unit 1000.
- the presence is used to specify whether the operator who is the user of the terminal 10 can start a call.
- the presence indicating the state where the call can be started includes “Online” indicating that the terminal 10 is logged in to the management system 50 and is not communicating with the terminal 70 on the customer side.
- the presence indicating that the call cannot be started includes “Offline” indicating that the terminal 10 is not logged in to the management system 50, and the terminal 10 is logged in to the management system 50, “Chat” indicating a state in which communication cannot be newly started because communication is performed with the terminal 70 on the side is included.
- the presence is not limited to the above-described information, and any information used for specifying whether or not a call can be started is used.
- the presence may include information based on user input.
- an example of a presence indicating a state in which a call cannot be started is “away from seat”.
- the terminal 10 receives the authentication result information in step S16, accepts an input of a call termination request from the user, and the like.
- an event that triggers the transition to the presence “Offline” there is a logout from the management system 50 by the terminal 10.
- An example of an event that triggers the transition to presence “chat” is establishment of communication between the terminal 70 and the terminal 10 (step S90 described later). Note that the above event and presence are examples, and the embodiment is not limited to these.
- the event that triggers the presence transition is not particularly limited as long as it can be detected, and can be arbitrarily set according to the communication protocol and the processing content by the communication application A1.
- the storage / reading unit 19 reads attribute information such as “en, zh, es” from the storage unit 1000, for example.
- the read attribute information corresponds to attributes such as “English, Chinese, Spanish” input by the operator who is the user of the terminal 10a at the time of login (see step S13-1).
- the transmission / reception unit 11 of the terminal 10a includes the presence information indicating the state after the transition due to the occurrence of the event in step S21, the attribute information read from the storage unit 1000, and the communication ID “O01” of the terminal 10a that is the transmission source. Is transmitted to the management system 50 (step S22).
- the terminal 10a when receiving the authentication result information in step S16, the terminal 10a transmits presence information including presence “Online” to the management system. In addition, when the logout request is accepted, the terminal 10a transmits presence information including the presence “Offline” to the management system 50. Further, the terminal 10 a transmits presence information including the presence “chat” to the management system 50 in response to establishment of communication with the terminal 70. If the attribute information is not updated after the attribute information is registered in the storage unit 1000 in step S13-1, the terminal 10a transmits presence information including the same attribute information to the management system 50 every time an event occurs. To do.
- the transmission / reception unit 51 of the management system 50 transmits the received presence information to the customer terminals 70x and 70y logged in to the management system 50 (steps S23 and S24). ).
- the method for identifying the customer terminal 70 logged in to the management system 50 is not particularly limited. As an example, a method of reading a communication ID having “C” as an acronym from the terminal management table (see FIG. 7D) is given. It is done.
- the transmitter / receiver 71 of the terminals 70x and 70y receives presence information transmitted from the operator side terminal 10a via the management system 50.
- the storage / reading unit 79 of the terminals 70x and 70y records the communication ID, presence, and attribute information included in the received presence information in the destination management table (see FIG. 7A) (steps S25 and S26).
- the storage / readout unit 79 overwrites this record based on the newly received presence information. .
- the terminals 70x and 70y can manage the latest presence on the terminal 10a side.
- steps S21, S22, S23 between the terminal 10a, the management system 50, and the terminals 70x, 70y are performed between the terminal 10b, the management system 50, and the terminals 70x, 70y.
- Processing similar to S24, S25, S26 is executed (steps S31, S32, S33, S34, S35, S36).
- steps S21, S22, S23 between the terminal 10a, the management system 50, and the terminals 70x and 70y are performed between the terminal 10c, the management system 50, and the terminals 70x and 70y.
- Processes similar to S24, S25, and S26 are executed (steps S41, S42, S43, S44, S45, and S46). Thereby, the terminals 70x and 70y can manage the latest presence on the terminals 10b and 10c side.
- FIG. 11 is a flowchart showing processing for managing presence for each attribute.
- the group presence “Online” indicates that one of the destination candidates of the group having this attribute is the presence “Online” where the call can be made.
- the group presence “Chat” indicates that none of the group destination candidates of this attribute is in the presence “Online” state, and one or more destination candidates for the presence “Chat” in the call are included.
- the group presence “Offline” indicates that any of the group destination candidates of this attribute is the presence “Offline”.
- an example of processing for determining the presence of a group will be described.
- the process of the terminal 70x will be described, but the terminal 70y can execute the same process.
- the state management unit 75 of the terminal 70x acquires information recorded in the updated record every time the presence (see FIG. 7A) of the destination management table is updated in steps S26, S36, and S46 (step S51). .
- the acquired information includes the communication ID of the terminal 10 of the transmission source, the presence indicating the latest status of the destination candidate, and the attribute information indicating the attribute of the destination candidate.
- the state management unit 75 of the terminal 70x updates each record including the attribute information acquired in step S51 in the presence management table. That is, when the acquired attribute information is “en, zh, es”, the state management unit 75 updates each record including the attribute information “en, zh, es” in the presence management table.
- step S52 the processing when the presence information “Online, (en, zh, es), O01” is transmitted from the terminal 10a to the terminal 70x and the information is acquired in step S51 will be described (step S52). Online).
- the state management unit 75 of the terminal 70x refers to the communication ID field that allows a call in the record in which the attribute information “en” is recorded in the presence management table (see FIG. 7B). Thereby, the state management unit 75 determines whether the communication ID “O01” acquired in step S51 is included in the call-permitted field (step S53). When it is determined that the communication ID “O01” acquired in step S51 is not included in the call enable field in the presence management table (NO in step S53), the state management unit 75 sets the call enable field in the call enable field. The acquired communication ID “O01” is added (step S54).
- step S54 When the process of step S54 is completed or YES in step S53, the state management unit 75 of the terminal 70x calls in the record in which the attribute information “en” is recorded in the presence management table (see FIG. 7B). Refer to the field inside. Thereby, the state management unit 75 determines whether or not the communication ID “O01” acquired in step S51 is included in the field during a call (step S55). When it is determined that the communication ID “O01” acquired in step S51 is included in the field in the presence management table (YES in step S55), the communication ID “ “O01” is deleted (step S56).
- the attribute information “en” in the presence management table is recorded regardless of whether the presence on the terminal 10a transitions from “Chat” to “Online” or from “Offline” to “Online”.
- the communication ID of the terminal 10a is recorded only in the call-enabled field.
- the state management unit 75 of the terminal 70x includes the group in the record in which the attribute information “en” is recorded in the presence management table (see FIG. 7B). Browse for presence. Thereby, the state management unit 75 determines whether the presence of the group is “Online” (step S57).
- the state management unit 75 updates the presence to “Online”.
- the state management unit 75 sets the group in the record in which the attribute information “en” is recorded. Do not update your presence. By the processing so far, the presence of the group in the record in which the attribute information “en” of the presence management table is recorded becomes “Online”.
- the state management unit 75 Since the attribute information “en, zh, es” is acquired in step S51, the state management unit 75 performs the same for each record in which the attribute information “zh, es” in the presence management table is recorded in the loop process. Update to When the loop processing is completed, the presence management table in FIG. As described above, when the status of the terminal 10a changes to “Online”, the communication ID “O01” is displayed in the call-enabled field corresponding to the attribute “en, zh, es” associated with the communication ID “O01” of the terminal 10a. "Is added, the presence management table of each terminal 70 is updated.
- step S52 the process when the presence information “Chat, (en, zh, es), O01” is transmitted from the terminal 10a to the terminal 70x and the presence information is acquired in step S51 will be described (in step S52). Chat).
- the state management unit 75 of the terminal 70x refers to the call available field in the record in which the attribute information “en” is recorded in the presence management table (see Table 1). Thereby, the state management unit 75 determines whether the communication ID “O01” acquired in step S51 is included in the call-permitted field (step S63). If it is determined that the communication ID “O01” acquired in step S51 is included in the call enable field in the presence management table (YES in step S63), the communication ID acquired from the call enable field is set. Delete (step S64).
- the state management unit 75 of the terminal 70x calls in the record in which the attribute information “en” is recorded in the presence management table (see Table 1). Refer to the field inside. Thereby, the state management unit 75 determines whether or not the communication ID “O01” acquired in step S51 is included in the field during a call (step S65). When it is determined that the communication ID “O01” acquired in step S51 is not included in the in-call field in the presence management table (NO in step S65), the acquired communication ID “ O01 "is added (step S66). Through the processing up to this point, the communication ID of the terminal 10a is recorded only in the active field in the record in which the attribute information “en” of the presence management table is recorded.
- step S66 When the process of step S66 is completed, or if YES in step S65, the state management unit 75 of the terminal 70x calls in the record in which the attribute information “en” is recorded in the presence management table (see Table 1). Refers to a possible field. Thereby, the state management unit 75 determines whether the number of communication IDs recorded in the call-enabled field in the record in which the attribute information “en” is recorded is 0 (step S67).
- the state management unit 75 When the number of communication IDs recorded in the call-enabled field in the record in which the attribute information “en” is recorded is 0 (YES in step S67), the state management unit 75 records the attribute information “en”. The presence of the group in the record is updated to “Chat” (step S68). When the number of communication IDs recorded in the call-enabled field in the record in which the attribute information “en” is recorded is not 0 (NO in step S67), the state management unit 75 records the attribute information “en”. Do not update the group presence in recorded records. That is, when the communication ID is recorded in the call-enabled field in the record in which the attribute information “en” is recorded, the corresponding presence remains “Online” and is not updated.
- the state management unit 75 Since the attribute information “en, zh, es” is acquired in step S51, the state management unit 75 performs the same for each record in which the attribute information “zh, es” in the presence management table is recorded in the loop process. Update to As a result, the presence management table of Table 1 becomes as shown in Table 2. As described above, when the status of the terminal 10a changes to “Chat”, the communication ID “O01” is displayed in the in-call field corresponding to the attribute “en, zh, es” associated with the communication ID “O01” of the terminal 10a. "Is added, the presence management table of each terminal 70 is updated.
- Step S52 the presence information “Offline, (ko, pt), O03” is transmitted from the terminal 10c to the terminal 70x and the presence information is acquired in Step S51 will be described (Offline in Step S52).
- the state management unit 75 of the terminal 70x refers to the call-enabled field in the record in which the attribute information “ko” is recorded in the presence management table (see Table 2). Thereby, the state management unit 75 determines whether the communication ID “O03” acquired in step S51 is included in the call-permitted field (step S73). If it is determined that the communication ID “O03” acquired in step S51 is included in the call enable field in the presence management table (YES in step S63), the communication ID “ “O03” is deleted (step S74).
- the state management unit 75 of the terminal 70x calls in the record in which the attribute information “ko” is recorded in the presence management table (see Table 2). Refer to the field inside. Thereby, the state management unit 75 determines whether or not the communication ID “O03” acquired in step S51 is included in the field during a call (step S75). If it is determined that the communication ID “O03” acquired in step S51 is included in the field during the call in the presence management table (YES in step S75), the communication ID “O03 acquired from the field during the call is determined. "Is deleted (step S76). Through the processing so far, the communication ID of the terminal 10c is deleted from the record in which the attribute information “ko” is recorded in the presence management table.
- step S76 the state management unit 75 of the terminal 70x calls in the record in which the attribute information “ko” is recorded in the presence management table (see Table 2). Refer to the allowed and busy fields. Thereby, the state management unit 75 determines whether the conditions IF1 and IF2 are satisfied (step S77). In the condition IF1, the number of communication IDs recorded in the call-enabled field in the record in which the attribute information “ko” is recorded is 0, and the number of communication IDs recorded in the field during the call is not 0. Is the case. In the condition IF2, the number of communication IDs recorded in the call-enabled field in the record in which the attribute information “ko” is recorded is 0, and the number of communication IDs recorded in the field during the call is 0. Is the case.
- the condition IF1 the number of communication IDs recorded in the call-enabled field in the record in which the attribute information “ko” is recorded is 0, and the number of communication IDs recorded in the field during the call is 0. Is the case.
- step S77 When the number of communication IDs recorded in the call enable field in the record in which the attribute information “ko” is recorded is 0, and the number of communication IDs recorded in the field during the call is not 0 (step S77).
- IF1 the state management unit 75 updates the presence of the group in the record in which the attribute information “ko” of the presence management table is recorded to “Chat” (step S78).
- the state management unit 75 updates the group presence in the record in which the attribute information “ko” in the presence management table is recorded to “Offline” (step S79). If neither IF1 nor IF2 is satisfied in step S77 (NO in step S77), the state management unit 75 does not update the group presence in the record in which the attribute information “ko” is recorded as “Online”.
- the state management unit 75 Since the attribute information “ko, pt” is acquired in step S51, the state management unit 75 similarly updates each record in which the attribute information “pt” is recorded in the presence management table in a loop process. . As a result, the presence management table of Table 2 becomes as shown in Table 3. As described above, when the status of the terminal 10c is changed to “Offline”, communication is performed from the active or callable field corresponding to the attribute “ko, pt” associated with the communication ID “O03” of the terminal 10c. The presence management table of each terminal 70 is updated so that the ID “O03” is deleted.
- FIG. 12 is a sequence diagram illustrating processing for starting communication.
- the terminal 70x starts communication will be described, but the terminal 70y can also start communication by the same process.
- the operation input reception unit 12 of the terminal 70x receives a display request for an attribute list of candidate destinations in response to an operation input by the user.
- the output control unit 74 acquires each attribute information recorded in the presence management table (see Table 3) and the presence set of the group corresponding to the attribute information.
- the output control unit 74 is in a state in which any one of the terminals (destination candidates) 10 among the one or more terminals (destination candidates) associated with the attribute can start communication. ”Is acquired for each attribute indicating whether the status is“. ”.
- the storage unit 7000 stores in advance display image data corresponding to the attribute information and display image data corresponding to the group presence.
- the display image data corresponding to the attribute information “en” is text data indicating “English English”.
- the display image data corresponding to the group presence “Online, Offline, Chat” is image data of an icon representing a check mark, no image, and a balloon, respectively.
- the output control unit 74 acquires, from the storage unit 7000, a set of text and icon display image data corresponding to each set of acquired attribute information and presence.
- the output control unit 74 generates image data of the attribute list by arranging the acquired sets of display image data in association with the same row in a predetermined display area.
- the output control unit 74 outputs the generated attribute list image data to the display 720 (step S81).
- FIG. 13 is a diagram showing an example of an attribute list displayed when the presence management table is in the state of Table 3.
- the output control unit 74 repeatedly executes the above process every time the presence management table is updated. Thus, an attribute list showing the latest group presence for each attribute is displayed on the display 720.
- step S ⁇ b> 81 the output control unit 74 outputs, as a selectable icon, an icon in which a check mark corresponding to “Online” is displayed, and a non-image corresponding to “Offline, Chat” and a balloon are displayed. Output the represented icon as an unselectable icon. For example, even when the user performs an operation of pressing an imageless icon corresponding to “Korean” in the attribute list shown in FIG. 13 or an icon showing a speech bubble corresponding to “Chinese”, The operation input accepting unit 72 does not accept operation input.
- the output control unit 74 displays a message that the call cannot be started, a message that prompts the start of the call, and the like. It may be output to 720.
- the output control unit 74 can display a screen as shown in FIG. 13 on the display 720 with reference to the presence management table shown in Table 3.
- the output control unit 74 indicates a message (item) indicating each attribute of English, Chinese, Korean, Portuguese, Spanish, Thai, and Russian, and a group presence corresponding to each attribute.
- Display icon (item) The output control unit 74 displays an icon indicating the group presence in association with each message indicating the attribute.
- Each icon indicating the group presence indicates whether any one of the one or more terminals 10 associated with the attribute can start communication.
- step S82 when the user presses an icon representing a check mark corresponding to the attribute “English, Portuguese, Spanish, Thai, Russian”, the operation input receiving unit 72 Selection of an attribute corresponding to the icon is accepted (step S82). For example, when a check mark icon associated with an English display is pressed, the operation input receiving unit 72 receives “English” as the attribute of the destination candidate.
- the storage / reading unit 79 searches the destination management table (see FIG. 7A) using the attribute information “en” indicating the attribute selected in step S82 as a search key.
- a set of communication ID and presence to be read is read (step S83). For example, when the attribute information indicating the attribute selected in step S82 is “en”, the destination management table of FIG. 7A shows a combination of “O01, Chat” as a pair of communication ID and presence (status). A set of “O02, Online” is read.
- the transmission / reception unit 71 of the terminal 70x includes the communication ID “O02” whose presence is “Online” among the communication IDs read in step S83, the communication ID “C01” of the start request source terminal 70x, and in step S82.
- a call start request including attribute information “en” indicating the selected attribute is transmitted to the management system 50 (step S84-1).
- the transmission / reception unit 51 of the management system 50 When the transmission / reception unit 51 of the management system 50 receives the communication start request transmitted by the terminal 70x, the call start request is sent to the terminal 10b specified by the communication ID “O02” included in the received call start request. Is transmitted (step S84-2). In other words, the transmission / reception unit 51 starts communication with one or more terminals 10 in a state where communication can be started among the terminals 10 associated with the attribute selected by the user of the terminal 70x. Send request.
- the terminal 70x repeats the process of step S83. Thereby, when the presence on the terminal 10a side is updated to “Online”, and the communication ID “O01” is extracted as the communication ID having the corresponding presence “Online”, the transmission / reception unit 71 of the terminal 70x Then, a call start request including the communication ID “O01” is transmitted to the management system 50 (step S85-1). Note that the call start request transmitted here also includes the attribute information “en” indicating the attribute selected in step S82 and the communication ID “C01” of the own terminal (terminal 70x).
- the transmission / reception unit 51 of the management system 50 When the transmission / reception unit 51 of the management system 50 receives the call start request transmitted from the terminal 70x, the call start request is sent to the terminal 10a specified by the communication ID “O01” included in the received call start request. Is transmitted (step S85-2).
- the transmission / reception unit 11 of the terminals 10a and 10b receives a call start request transmitted from the terminal 70x via the management system 50.
- the output control unit 14 of the terminals 10a and 10b receives the request source information corresponding to the communication ID “CO1” included in the call start request and the attribute included in the call start request.
- a message including attribute information corresponding to the information “en” is output to the display 120.
- FIG. 14 is an example of a message displayed on the display 120. By indicating the attribute in the message, the operator who is the user of the terminal 10 can know in advance in which language the call should be made before the call starts.
- the message in FIG. 14 includes a response button for accepting permission to start a call.
- the operation input receiving unit 12 receives an operation input for permitting a response (steps S86-1 and S86-2).
- the transmission / reception unit 11 of the terminals 10a and 10b includes a response including the communication ID “C01” of the call start request source and the communication IDs “O01 and O02” of the own terminals 10a and 10b.
- Information is transmitted to the management system 50 (steps S87-1, S87-2).
- the transmission / reception unit 11 of the terminal 10 may automatically transmit a response to the start request to the terminal 70 when receiving a call start request from the terminal 70.
- the transmission / reception unit 11 of the terminal 10 may transmit response information to the terminal 70 that has transmitted the start request received first.
- the transmission / reception unit 51 of the management system 50 receives the response information transmitted by the terminal 10a and the response information transmitted by 10b.
- the transmission / reception unit 51 of the management system 50 transmits the received response information to the terminal 70x specified by the communication ID “C01” included in the response information (steps S87-2 and S88-2).
- the transmission / reception unit 71 of the terminal 70x Upon receiving the response information, the transmission / reception unit 71 of the terminal 70x transmits a communication establishment request for establishing communication with the terminal 10 that has transmitted the response information to the management system 50 (step S89).
- the communication establishment request includes the communication ID of the own terminal (terminal 70x) and the communication ID of the terminal 10 that has transmitted the response.
- the transmission / reception unit 71 of the terminal 70x includes the communication ID “O02” of the terminal 10b that is the transmission source of the earliest response information in the communication establishment request.
- the transmission / reception unit 71 of the terminal 70x transmits a communication start request to the destination candidate terminals 10a and 10b in a state where communication can be started, and a response to the communication start request is transmitted to the terminal 10a and the terminal 10b is transmitted from both terminals 10b to the terminal 70x, the terminal 70x establishes communication with the terminal 10b that has transmitted the response received first.
- the transmission / reception unit 71 of the management system 50 receives the communication establishment request.
- the session control unit 58 of the management system 50 receives the content data of the image data and the sound data via the relay device 30 between the terminal 10b and the terminal 70x specified by the communication ID “O02, C01” included in the communication establishment request. Control is performed to establish a session for transmission (step S90).
- the session is not limited to the above, and may be a session for directly transmitting content data between the terminal 10b and the terminal 70x via the communication network 2.
- the terminal 10b and the terminal 70x transmit the image data of the image captured by the own terminal and the sound data collected by the own terminal via the relay device 30 to the other terminal.
- the output control units 14 and 74 of the terminals 10b and 70x output the received content data. Thereby, a telephone call can be started between users.
- the transmission / reception unit 11 of the terminal 10b transmits the presence information including the presence “Chat”, the attribute information “en, es, pt, ru, th”, and the communication ID “O02” to the management system 50. (See step S22).
- the transmission / reception unit 71 of the terminal 70x transmits cancellation information to the management system 50 in order to cancel a call start request to a response transmission source other than the response transmission source received first.
- the cancellation information includes the communication ID “C01” of the own terminal (terminal 70x) and the communication ID “O01” of the terminal 10a of the response source other than the source of the response received first.
- the transmission / reception unit 51 of the management system 50 When the transmission / reception unit 51 of the management system 50 receives the cancellation information, the transmission / reception unit 51 transmits the cancellation information to the terminal 10a specified by the communication ID “O01” included in the cancellation information (step S91-2).
- the transmission / reception unit 11 of the terminal 10a receives the cancellation information transmitted by the management system 50. Thereby, the user on the terminal 10a side can grasp that the response to the call start request from the terminal 70x is unnecessary.
- FIG. 15 is a display example of an attribute list in the second embodiment (see step S81).
- the terminal 10 according to the second embodiment is suitably used as a receptionist of a general hospital having a plurality of medical subjects. Further, the terminal 70 of the second embodiment is preferably used for patients in a general hospital.
- the attributes are not limited to those in the above embodiments, and can be arbitrarily selected.
- Examples of the attribute include a place name such as “New York, London, Tokyo” indicating the destination, the location of the real estate, etc., and the type of article such as “food, clothing, home appliances”, and the like.
- a headset incorporating a microphone and a speaker is connected to the external device connection I / F 118 of the terminal 10.
- the output control unit 14 of the terminal 10 further creates a screen for receiving selection of a sound input / output device to be used at the time of an incoming call and a call and outputs the screen to the display 120.
- FIG. 16 is an example of a screen for accepting selection of a sound input / output device.
- step S13-1 the operation input reception unit 12 of the terminal 10 receives selection of a sound input / output device to be used at the time of an incoming call or a call.
- the identification information of the selected sound input / output device is stored in the storage unit 1000 by the storage / reading unit 19.
- the output control unit 14 refers to the identification information of the sound output device at the time of incoming call stored in the storage unit 1000 The ring tone is output from the sound output device identified by the identification information.
- the transmission / reception unit 11 of the terminal 10 receives sound data transmitted from the terminal 70.
- the output control unit 14 of the terminal 10 refers to the sound output device identification information stored in the storage unit 1000 and outputs a ringtone from the sound output device identified by the identification information.
- the transmission / reception unit 11 of the terminal 10 refers to the identification information of the sound input device at the time of the call stored in the storage unit 1000, and the sound data of the sound input from the sound input device identified by this identification information To the terminal 70.
- the transmission / reception unit 71 (an example of an acquisition unit) of the terminal 70 can start attribute information indicating the attribute of each destination candidate, and the destination candidate can start a call (an example of communication).
- attribute information an example of status information
- attribute information and presence are acquired (see steps S24, S34, and S35) (an example of an acquisition process).
- the transmission / reception unit 71 indicates, for each destination candidate, attribute information indicating one or more attributes of the destination candidate for each destination candidate, and whether the destination candidate is in a state where communication can be started. To get.
- the state management unit 75 (an example of a determination unit) of the terminal 70 indicates that the presence of the destination candidate group of the attribute indicated by the attribute information is “Online”. It is determined (see steps S51 to S79) (an example of determination processing). In other words, the state management unit 75 determines for each attribute whether any one of the destination candidates associated with the attribute is in a state where communication can be started. Note that the presence of the group “Online” represents a state in which one of the destination candidates having this attribute can start a call.
- the output control unit 74 (an example of a display control unit) of the terminal 70 displays text (an example of information) indicating this attribute when the state management unit 75 of the terminal 70 determines that the group presence is “Online”. ), And a check mark icon (an example of information) indicating a state in which a call can be started are displayed in association with each other, and the state management unit 75 determines that the presence of the group is not “Online”. Control is performed to display a text indicating an attribute (an example of information) and a balloon or a non-image icon (an example of information) indicating that a call cannot be started (see step S81, FIG. 13). Example of display control processing).
- the output control unit 74 includes information (text) indicating an attribute for each attribute that is determined by the state management unit 75 to be in a state where any destination candidate can start communication, Information indicating that the destination candidate is ready to start communication (icon) in association with each other, and the state management unit 75 determines that none of the destination candidates is in a state where communication can be started. For each, information (text) indicating an attribute and information (icon) indicating that none of the destination candidates is ready to start communication are displayed in association with each other. When starting communication with a destination candidate having a specific attribute among the destination candidates, the user can determine whether the call can be started based on the display of the icon for each attribute. Thereby, the usability of the terminal 70 can be improved.
- the operation input accepting unit 72 (an example of accepting means) of the terminal 70 accepts attribute selection on the display-controlled screen as shown in FIG. 13 (see step S82).
- the transmission / reception unit 71 (an example of a transmission unit) of the terminal 70 starts a call to the terminal 10 whose presence is “Online” specified based on the received presence among the destination candidates associated with the selected attribute.
- the request is transmitted (see steps S84-1 and S84-2).
- a call start request can be automatically transmitted to a destination candidate capable of making a call according to the selection of the attribute by the user.
- each attribute is a language
- the operation input reception unit 72 of the communication terminal 70x is the language selected by the user of the communication terminal 70x (English in the example shown in FIG.
- the communication terminal 70x includes a terminal (destination terminal) 10 in a state where communication can be started among the destination candidate terminals (destination terminals) 10 associated with the language (English) selected by the user, and the user. Communication can be started in the language (English) selected by.
- the terminal 70 Communication is established with the destination candidate terminal 10 of the transmission source of the response received first (see step S89). Thereby, the waiting time for starting a call can be shortened.
- the destinations can be narrowed down by processing between clients, so the load on the service side can be reduced.
- the transmission / reception unit 71 (an example of a transmission unit) of the terminal 70 transmits information indicating cancellation of the start request to the destination candidate terminal 10 that is a source of a response other than the source of the response received first (step S91). -1 and 2).
- the user on the terminal 10 side that has received the information indicating cancellation of the start request can grasp that the response to the call start request from the terminal 70 is no longer necessary.
- the operation input reception unit 12 receives an input of one or more attributes of the destination candidate (see step S13-1) (an example of reception processing).
- the transmission / reception unit 11 (an example of a transmission unit) of the destination candidate terminal 10 transmits attribute information indicating an attribute whose input has been received by the operation input reception unit 12 to the terminal 70 via the management system 50 (step S22). , S23, S24) (an example of transmission processing). Thereby, the terminal 70 can acquire the attribute information indicating the attribute of the destination candidate.
- the transmission / reception unit 11 of the destination candidate terminal 10 receives a plurality of call start requests transmitted by the plurality of terminals 70. Then, a response to the start request is transmitted to the terminal 70 that has transmitted the start request received first (see step S87-1). Thereby, the terminal 70 that is not the transmission destination of the response does not need to transmit the cancellation information.
- the terminals 10 and 70 and the management system 50 in each of the above embodiments may be constructed by a single computer, or may be constructed by a plurality of computers arbitrarily assigned by dividing each unit (function or means). May be.
- the program providing system 90 when the program providing system 90 is constructed by a single computer, the program transmitted by the program providing system 90 may be transmitted by dividing it into a plurality of modules. It may be transmitted. Further, when the program providing system 90 is constructed by a plurality of computers, a plurality of modules may be divided and transmitted from each computer.
- a recording medium storing a terminal program, a relay device program, and a communication management program of the communication system 1, and an HD 204 storing these programs are all program products (Program Product). Or provided abroad.
- the terminal IP address is managed in the terminal management table shown in FIG. 7D.
- the present invention is not limited to this, and the terminal 10 is specified on the communication network 2. If it is terminal specific information, each FQDN (Fully Qualified Domain Name) may be managed. In this case, an IP address corresponding to the FQDN is acquired by a known DNS (Domain (Name System) server.
- DNS Domain (Name System) server.
- video conference is used as a term that can be replaced with “video conference”.
- image data and sound data have been described as an example of content data.
- touch data may be used.
- the feeling that the user touched on one terminal side is transmitted to the other terminal side.
- the content data may be smell data.
- the odor (odor) on one terminal side is transmitted to the other terminal side.
- the content data may be at least one data among streaming data (media) such as image data, sound data, tactile data, and olfactory data.
- each terminal 10 is not only a call between a plurality of business establishments or a call between different rooms in the same business establishment, but a call within the same room or a call between the outdoors and indoors or outdoors and outdoors. May be used.
- wireless communication such as a cellular phone communication network is performed.
- General conversation such as a meeting, between families and friends, or the information of one direction It may be used for presentation.
- the terminal may be realized by a device memory storing one or more programs and one or more processors.
- the one or more processors execute the processes described in the embodiments by executing the one or more programs.
- the device memory and the one or more processors can realize (implement) the functions described in the embodiments.
- the device memory and the one or more processors may be realized (implemented) by hardware elements as described in the embodiments.
- One or more programs may be stored in a non-temporary recording medium.
- Storage / reading unit 30 Relay device 50 Management system 51 Transmission / reception unit 52 Authentication unit 53 management unit 58 session control unit 59 storage / reading unit 1000 storage unit 5000 storage unit 5001 authentication management DB 5002 Terminal management DB 7000 storage unit 7001 destination management DB 7002 Presence Management DB
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Abstract
Description
図1は、本発明の一実施形態に係る通信システムの概略図である。図1に示されているように、通信システム1は、テレビ会議端末が一例である複数の通信端末10a,10b,10c、スマートフォンが一例である複数の通信端末70x,70y、各通信端末を管理する通信管理システム50、及び中継装置30によって構築されている。以下、「通信端末」を「端末」と表し、「通信管理システム」を「管理システム」と表す。
次に、本実施形態のハードウェア構成を説明する。図2は、一実施形態に係る端末10の外観図である。図2に示されているように、端末10は、筐体1100、アーム1200、及びカメラハウジング1300を備えている。このうち、筐体1100の前側壁面1110には、複数の吸気孔によって形成された吸気面が設けられており、筐体1100の後側壁面1120には、複数の排気孔が形成された排気面1121が設けられている。これにより、筐体1100に内蔵された冷却ファンの駆動によって、吸気面を介して端末10の後方の外気を取り込み、排気面1121を介して端末10の後方へ排気することができる。筐体1100の右側壁面1130に収音用孔1131が形成されていることで、後述する内蔵型のマイク114は、音声、物音、雑音等の音を収音可能となっている。
次に、本実施形態の機能構成について説明する。図6は、一実施形態に係る通信システム1の一部を構成する端末10,70、及び管理システム50の機能(要素)を示すブロック図である。なお、図6では、端末10,70、及び管理システム50が、通信ネットワーク2を介してデータ通信することができるように接続されている。管理システム50は、端末(通信端末)70と端末(宛先端末)10の間の通信を管理する。
端末10,70は、それぞれ、送受信部11,71、操作入力受付部12,72、起動部13,73、出力制御部14,74、及び記憶・読出部19,79を有している。また、端末70は、状態管理部75を有している。これら各部は、図3に示されている各構成要素のいずれかが、フラッシュメモリ104又はEEPROM704からRAM103,703上に展開されたアプリ(プログラム)に従ったCPU101,701からの命令によって動作することで実現される機能である。
図7Aは宛先管理テーブルを示す概念図である。なお、図7Aの宛先管理テーブルは、プレゼンス管理テーブルが後述の表3の状態のときの状態を示す。端末70の記憶部7000には図7Aで示されているような宛先管理テーブルによって宛先管理DB7001が構築されている。この宛先管理テーブルでは、宛先候補であるオペレータの端末10の通信ID、宛先候補の状態を示すプレゼンス、及びこの宛先候補の属性を示す属性情報が関連付けられて管理される。具体的には、図7Aに示すように、端末10aの通信ID「O01」には、端末10aが他の端末と通信中の状態にあることを示す「Chat」と、属性「en、zh,es」が関連づけられている。また、端末10bの通信ID「O02」には、端末10bが通信を開始可能な状態にあることを示す「Online」と、属性「en、es、pt、ru、th」が関連づけられている。また、端末10cの通信ID「O03」には、端末10cが通信を開始可能な状態にはないことを示す「Offline」と、属性「ko、pt」が関連づけられている。
図7Bはプレゼンス管理テーブルを示す概念図である。端末70の記憶部7000には図7Bで示されているようなプレゼンス管理テーブルによってプレゼンス管理DB7002が構築されている。このプレゼンス管理テーブルでは、宛先候補の属性を示す属性情報、その属性の宛先候補のグループのプレゼンスを示すプレゼンス情報、その属性の宛先候補のうち通話可能なプレゼンス「Online」の宛先候補の端末10の通信ID、及びその属性の宛先候補のうち通話中のプレゼンス「Chat」の宛先候補の端末10の通信IDが関連付けられて管理される。別の言い方をすれば、属性に関連付けられた1以上の端末(宛先候補)10のうち、いずれかの端末(宛先候補)10が通信を開始可能な状態にあるかを示すグループプレゼンスが、各属性に関連付けられている。
管理システム50は、送受信部51、認証部52、管理部53、セッション制御部58、及び記憶・読出部59を有している。これら各部は、図4に示されている各構成要素のいずれかが、HD204からRAM203上に展開された管理システム50用のプログラムに従ったCPU201からの命令によって動作することで実現される機能である。また、管理システム50は、HD204により構築される記憶部5000を有している。更に、記憶部5000には、以下に示すような各テーブルによって各DBが構築される。
図7Cは、認証管理テーブルを示す概念図である。記憶部5000には、図7Cに示されているような認証管理テーブルによって認証管理DB5001が構築されている。この認証管理テーブルでは、管理システム50によって管理される全ての端末10,70の各通信IDに対して、認証用のパスワードが関連付けられて管理される。
図7Dは、端末管理テーブルを示す概念図である。記憶部5000には、図7Dに示されているような端末管理テーブルによって端末管理DB5002が構築されている。この端末管理テーブルでは、各端末10,70の通信ID毎に、各端末10,70のIPアドレスが関連付けられて管理される。
次に、管理システム50の各機能構成について詳細に説明する。なお、以下では、管理システム50の各機能構成を説明するにあたって、図4に示されている各構成要素のうち、管理システム50の各機能構成を実現させるための主な構成要素との関係も説明する。
続いて、通信システム1における処理及び動作について説明する。
プレゼンス管理テーブルにおける通話可のフィールドに、ステップS51で取得された通信ID「O01」が含まれていないと判断された場合(ステップS53のNO)、状態管理部75は、通話可のフィールドに、取得された通信ID「O01」を追加する(ステップS54)。
プレゼンス管理テーブルにおける通話中のフィールドに、ステップS51で取得された通信ID「O01」が含まれていると判断された場合(ステップS55のYES)、通話中のフィールドから、取得された通信ID「O01」を削除する(ステップS56)。ここまでの処理により、端末10a側のプレゼンスが、「Chat」から「Online」へ遷移する場合も、「Offline」から「Online」へ遷移する場合も、プレゼンス管理テーブルの属性情報「en」が記録されたレコードには、通話可のフィールドにのみ端末10aの通信IDが記録されるようになる。
プレゼンス管理テーブルにおける通話可のフィールドに、ステップS51で取得された通信ID「O01」が含まれていると判断された場合(ステップS63のYES)、通話可のフィールドから、取得された通信IDを削除する(ステップS64)。
プレゼンス管理テーブルにおける通話中のフィールドに、ステップS51で取得された通信ID「O01」が含まれていないと判断された場合(ステップS65のNO)、通話中のフィールドに、取得された通信ID「O01」を追加する(ステップS66)。ここまでの処理により、プレゼンス管理テーブルの属性情報「en」が記録されたレコードには、通話中のフィールドにのみ端末10aの通信IDが記録されるようになる。
プレゼンス管理テーブルにおける通話可のフィールドに、ステップS51で取得された通信ID「O03」が含まれていると判断された場合(ステップS63のYES)、通話可のフィールドから、取得された通信ID「O03」を削除する(ステップS74)。
プレゼンス管理テーブルにおける通話中のフィールドに、ステップS51で取得された通信ID「O03」が含まれている判断された場合(ステップS75のYES)、通話中のフィールドから、取得された通信ID「O03」を削除する(ステップS76)。ここまでの処理により、プレゼンス管理テーブルにおける属性情報「ko」が記録されたレコードから端末10cの通信IDが削除される。
続いて、上記の実施形態の変形例である第2の実施形態について説明する。以下、第2の実施形態について、上記の実施形態と異なる点を説明する。第2の実施形態では、上記の実施形態における属性としての対応可能な言語「英語、中国語、韓国語、ポルトガル語、スペイン語、タイ語、ロシア語」が、診療科目「内科、外科、小児科、眼科、耳鼻科、皮膚科、歯科」に置き換えられる。図15は、第2の実施形態において、属性一覧の表示例である(ステップS81参照)。第2の実施形態の端末10は、複数の診療科目を有する総合病院のレセプショニストに好適に利用される。また、第2の実施形態の端末70は、総合病院の患者に好適に利用される。
続いて、第3の実施形態について、上記の各実施形態と異なる点を説明する。第3の実施形態において、端末10の外部機器接続I/F118には、マイク及びスピーカを内蔵したヘッドセットが接続されている。ステップS13-1において、端末10の出力制御部14は、更に、着信時及び通話時に利用する音入出力デバイスの選択を受け付けるための画面を作成してディスプレイ120に出力する。図16は、音入出力デバイスの選択を受け付けるための画面の一例である。
上記実施形態の表示制御方法によると、端末70の送受信部71(取得手段の一例)は、それぞれの宛先候補の属性を示す属性情報、及びその宛先候補が通話(コミュニケーションの一例)を開始可能な状態かを示すプレゼンス(状態情報の一例)を受信することで、属性情報及びプレゼンスを取得する(ステップS24,S34,S35参照)(取得処理の一例)。別の言い方をすれば、送受信部71は、宛先候補の1以上の属性を宛先候補ごとに示す属性情報、及びその宛先候補がコミュニケーションを開始可能な状態にあるかを宛先候補ごとに示す状態情報を取得する。端末70の状態管理部75(判断手段の一例)は、送受信部71によって取得される属性情報、及びプレゼンスに基づいて、この属性情報により示される属性の宛先候補のグループのプレゼンスが「Online」であるか判断する(ステップS51乃至S79参照)(判断処理の一例)。別の言い方をすれば、状態管理部75は、属性に関連付けられた1以上の宛先候補のうち、いずれかの宛先候補がコミュニケーションを開始可能な状態であるかを属性ごとに判断する。なお、グループのプレゼンスが「Online」とは、この属性の宛先候補のうち、いずれかの宛先候補が通話を開始可能な状態を表す。端末70の出力制御部74(表示制御手段の一例)は、端末70の状態管理部75によって、グループのプレゼンスが「Online」であると判断される場合に、この属性を示すテキスト(情報の一例)、及び通話を開始可能な状態を示すチェックマークのアイコン(情報の一例)を対応付けて表示し、状態管理部75によって、グループのプレゼンスが「Online」ではないと判断される場合に、この属性を示すテキスト(情報の一例)、及び通話を開始不可能な状態を示す吹き出し又は無画像のアイコン(情報の一例)を対応付けて表示する制御を行う(ステップS81参照,図13参照)(表示制御処理の一例)。別の言い方をすれば、出力制御部74は、状態管理部75によっていずれかの宛先候補がコミュニケーションを開始可能な状態であると判断される属性ごとに、属性を示す情報(テキスト)、及びいずれかの宛先候補がコミュニケーションを開始可能な状態であることを示す情報(アイコン)を対応付けて表示し、状態管理部75によっていずれの宛先候補もコミュニケーションを開始可能な状態ではないと判断される属性ごとに、属性を示す情報(テキスト)、及びいずれの宛先候補もコミュニケーションを開始可能な状態ではないことを示す情報(アイコン)を対応付けて表示する。ユーザは、宛先候補のうち特定の属性のいずれかの宛先候補とのコミュニケーションを開始する場合に、属性毎のアイコンの表示に基づいて、通話を開始可能であるか判断することができる。これにより、端末70のユーザビリティを向上することができる。
宛先候補の端末10の送受信部11は、複数の端末70によって送信される複数の通話の開始要求を受信する場合に、最先に受信した開始要求の送信元の端末70へ、開始要求の応答を送信する(ステップS87-1参照)。これにより、応答の送信先ではない端末70は、キャンセル情報を送信しなくても良くなる。
上記各実施の形態における端末10,70及び管理システム50は、単一のコンピュータによって構築されてもよいし、各部(機能又は手段)を分割して任意に割り当てられた複数のコンピュータによって構築されていてもよい。また、プログラム提供システム90が単一のコンピュータによって構築されている場合には、プログラム提供システム90によって送信されるプログラムは、複数のモジュールに分けて送信されるようにしてもよいし、分けないで送信されるようにしてもよい。更に、プログラム提供システム90が複数のコンピュータによって構築されている場合には、複数のモジュールが分けられた状態で、各コンピュータから送信されるようにしてもよい。
11,71 送受信部
12,72 操作入力受付部
13,73 起動部
14,74 出力制御部
75 状態管理部
19,79 記憶・読出部
30 中継装置
50 管理システム
51 送受信部
52 認証部
53 管理部
58 セッション制御部
59 記憶・読出部
1000 記憶部
5000 記憶部
5001 認証管理DB
5002 端末管理DB
7000 記憶部
7001 宛先管理DB
7002 プレゼンス管理DB
Claims (12)
- 宛先候補の1以上の属性を宛先候補ごとに示す属性情報、及び前記宛先候補がコミュニケーションを開始可能な状態かを前記宛先候補ごとに示す状態情報を取得する取得手段と、
前記取得手段によって取得される前記属性情報、及び前記状態情報に基づいて、属性に関連付けられた1以上の宛先候補のうち、いずれかの宛先候補が前記コミュニケーションを開始可能な状態であるかを前記属性ごとに判断する判断手段と、
前記判断手段によって、いずれかの宛先候補がコミュニケーションを開始可能な状態であると判断される前記属性ごとに、前記属性を示す情報、及びいずれかの宛先候補が前記コミュニケーションを開始可能な状態であることを示す情報を対応付けて表示し、前記判断手段によって、いずれの宛先候補も前記コミュニケーションを開始可能な状態ではないと判断される前記属性ごとに、前記属性を示す情報、及びいずれの宛先候補も前記コミュニケーションを開始可能な状態ではないことを示す情報を対応付けて表示する制御を行う表示制御手段と、
を有する通信端末。 - 前記属性の選択を受け付ける受付手段と、
選択された前記属性に関連付けられた宛先候補のうち、前記取得手段によって取得される前記状態情報に基づいて特定される、前記コミュニケーションを開始可能な状態の宛先候補の宛先端末へ、前記コミュニケーションの開始要求を送信する送信手段と、を有する請求項1に記載の通信端末。 - 前記送信手段が、前記コミュニケーションを開始可能な状態の複数の宛先候補の宛先端末へ、前記コミュニケーションの開始要求を送信し、前記複数の宛先候補の宛先端末から前記通信端末へ前記コミュニケーションの開始要求への複数の応答が送信される場合に、最先に受信した応答の送信元の前記宛先候補の宛先端末との間で通信を確立する請求項2に記載の通信端末。
- 前記送信手段は、最先に受信した応答の送信元以外の応答の送信元の宛先候補の宛先端末へ、開始要求のキャンセルを示す情報を送信する請求項3に記載の通信端末。
- 受付手段を有し、
前記属性は、それぞれ、言語であり、
前記受付手段は、前記通信端末のユーザによって選択された言語を受け付け、
前記通信端末は、前記ユーザによって選択された前記言語に関連付けられた宛先候補のうちの、前記コミュニケーションを開始可能な状態にある宛先端末と、前記ユーザによって選択された前記言語で、前記コミュニケーションを開始する請求項1に記載の通信端末。 - 請求項1乃至4のいずれか一項に記載の通信端末と、
前記宛先候補の宛先端末と、
を有する通信システム。 - 前記宛先候補の宛先端末は、
前記宛先候補の1以上の属性の指定を受け付ける受付手段と、
前記受付手段によって指定が受け付けられた前記1以上の属性を示す属性情報を前記通信端末へ送信する送信手段と、
を有する請求項6に記載の通信システム。 - 請求項3に記載の通信端末を含む複数の通信端末と、
前記宛先候補の宛先端末と、を有しており、
前記宛先候補の宛先端末は、
前記複数の通信端末によって送信される複数の前記コミュニケーションの開始要求を受信する場合に、最先に受信した開始要求の送信元の前記通信端末へ、前記開始要求の応答を送信する送信手段
を有する通信システム。 - 前記通信端末と前記宛先端末の間の前記コミュニケーションを管理する管理システムを有し、
前記管理システムは、前記通信端末による要求に応じて前記通信端末及び前記宛先候補の宛先端末の間の前記コミュニケーションを確立する制御を行うことを特徴とする請求項6乃至8のいずれか一項に記載の通信システム。 - 通信端末により実行される表示制御方法であって、
宛先候補の1以上の属性を宛先候補ごとに示す属性情報、及び前記宛先候補がコミュニケーションを開始可能な状態かを前記宛先候補ごとに示す状態情報を取得する取得処理と、
前記取得処理によって取得される前記属性情報、及び前記状態情報に基づいて、属性に関連付けられた1以上の宛先候補のうち、いずれかの宛先候補が前記コミュニケーションを開始可能な状態であるかを前記属性ごとに判断する判断処理と、
前記判断処理によって、いずれかの宛先候補がコミュニケーションを開始可能な状態であると判断される前記属性ごとに、前記属性を示す情報、及びいずれかの宛先候補が前記コミュニケーションを開始可能な状態であることを示す情報を対応付けて表示し、前記判断処理によって、いずれの宛先候補も前記コミュニケーションを開始可能な状態ではないと判断される前記属性ごとに、前記属性を示す情報、及びいずれの宛先候補も前記コミュニケーションを開始可能な状態ではないことを示す情報を対応付けて表示する制御を行う表示制御処理と、
を含む表示制御方法。 - 前記宛先候補の宛先端末が、
前記宛先候補の1以上の属性の指定を受け付ける受付処理と、
前記受付処理によって指定が受け付けられた前記1以上の属性を示す属性情報を前記通信端末へ送信する送信処理と、
を実行することを特徴とする請求項10に記載の表示制御方法。 - 通信端末に、
宛先候補の1以上の属性を宛先候補ごとに示す属性情報、及び前記宛先候補がコミュニケーションを開始可能な状態かを前記宛先候補ごとに示す状態情報を取得する取得処理と、
前記取得処理によって取得される前記属性情報、及び前記状態情報に基づいて、属性に関連付けられた1以上の宛先候補のうち、いずれかの宛先候補が前記コミュニケーションを開始可能な状態であるかを前記属性ごとに判断する判断処理と、
前記判断処理によって、いずれかの宛先候補がコミュニケーションを開始可能な状態であると判断される前記属性ごとに、前記属性を示す情報、及びいずれかの宛先候補が前記コミュニケーションを開始可能な状態であることを示す情報を対応付けて表示し、前記判断処理によって、いずれの宛先候補も前記コミュニケーションを開始可能な状態ではないと判断される前記属性ごとに、前記属性を示す情報、及びいずれの宛先候補も前記コミュニケーションを開始可能な状態ではないことを示す情報を対応付けて表示する制御を行う表示制御処理と、
を含む処理を実行させるプログラム。
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EP17744138.3A EP3410676B1 (en) | 2016-01-29 | 2017-01-23 | Communication terminal, communication system, display control method, and program |
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